CALIFORNIA -- Great selection, when we had to return items, they made it simple and painless for us. I saw older reviews that had return complaints but they certainly have changed since then because I actually had to return items twice and they were happy to give me store credits. :)
ONTARIO, CALIFORNIA -- DO NOT BUY FROM THIS COMPANY!! They have very little in stock inventory - when you place an order, they have to get it in from the manufacture, which can take up to a week. Then they will send you your stuff, it will either be wrong or damaged.
If you pay for expedited shipping, don't expect it any time soon. The in-stock stuff that they do carry is Chinese-made crap, and a lot of the items have a foul smell. If you have to return an item, it will take weeks for them to process it. DO NOT ORDER FROM THIS HORRIBLE COMPANY!!!
WALNUT, CALIFORNIA -- I have never been so disappointed in a company as much as I am with Spicy Lingerie. I put an order in early morning May 29, 2009 and requested 2-3 shipping. They have yet to even ship out my order. And every time I send an email to the company to try to get some answers I get the same email from them, which is a copy and paste thing that you get off their website.
They say they are devoted to their customers and want them to be happy, well I am one pissed off customer and they haven't even tried to help or resolve any issues. I really was looking forward to the item I bought but now I'm just mad that they ruined my special day with that special someone. I warn any of you future buyers to look elsewhere, because this company is in no hurry to get you what you want.
ONTARIO, ARKANSAS -- Item I bought was very badly made but this wasn't apparent until it was worn a few days after receipt. Company refused to accept merchandise as faulty stating that they have a 48 hr notice period. I am astounded they are allowed to trade if they refuse to take responsibility for their merchandise. My advice - SAVE YOURSELF SOME MONEY, DISAPPOINTMENT & FRUSTRATION BY AVOIDING THIS SELLER.
CALIFORNIA -- October 2008, I ordered Halloween costume from them. They replied to me after 5 days only to find out it's out of stock. It ruined my plan. Now last minute I'm trying to hurry to find a costume. I still have to watch out in my bank account if they will bill me.
CALIFORNIA -- I purchased a halloween costume from Spicy Lingerie to be used for several halloween parties. I did not receive my costume on time for the parties and I even wrote the company to let me know the dates of my party and that I would pay for overnight shipping. I ended up borrowing the same costume from a friend.
Once I received my costume (on late halloween day which was a Monday and the parties were over) in the mail, I figured I would use it next year or resell the costume. I put the costume on and it was too big. The size I ordered was the same size as the costume I borrowed from a friend. I checked for the size in the costume and noticed all the tags had been cut out.
I contacted Spicy Lingerie back and received no response so I followed their exchange policy. I sent my costume out for exchange on November 1, 2005 and almost two months later, I have not received the exchanged costume. I have contacted this company many times through email, fax and phone with nothing but automatic responses. I even contacted yahoo but nothing has been done. Please beware of this company, they will rip you off and will not contact you. This is the worst experience I have had with online shopping.
WALNUT, CALIFORNIA -- I ordered lingerie from Spicy Lingerie on March 4, 2006. On March 17, 2006 my Discover Card was billed for the total amount of the purchase. Today is April 13, 2006 and I still have not received any of my order. I have tried several times to contact the company to inquire as to where my merchandise is, but all I ever get is an answering machine saying to call back during regular operating hours, when it is during their announced business hours. I have filed a complaint with Yahoo and Better Business Bureau, but save yourself the trouble and SHOP ELSEWHERE! This company does BAD BUSINESS!!!