This is the worst company I have ever dealt with .... You can't contact them .... I in good faith joined as a $9 Club member .. they took the next payment from my credit card and didn't notify me and ... read full review8 Replies - Latest reply on 05/23/2013
I used Spirit Air's $9.00 fairs to fly to Panama City, Panama. It looked cheaper to purchase two separate flights (ATL to Lauderdale & Lauderdale to Panama) round trip than one round trip ticket to my ... read full review2 Replies - Latest reply on 06/09/2011
OAKLAND, CALIFORNIA -- My brother and sister-in-law had a Spirit Airline flight from Oakland to Detroit this morning at 6:05 a.m., for a family reunion to be held on 7/13/2013. When they got to the airport they were told that the flight was cancelled and the only one they could offer was on 7//13 at night (too late to be at the reunion). My brother hasn't seen his siblings for 14 years and cousins for 20 to 40 years. Then because he couldn't possibly waste his money on that 7/13 flight, they charged him a $100 dollar cancellation fee. (What's with this airlines).
1 Replies - Latest reply on 07/10/2013Add reply
He looked into other airlines but it would be in excess of $1000.00 for each of them. How Could You Do this to a man in his 60's. Tears are being shed from family coming from Wisconsin, Arizona, Detroit and Michigan. Shame on you Spirit Airlines. You have made a family of over 150 people very sad!!!
I am not happy with Spirit. I was pulled out of line recently at the BOSTON/Logan airport to pay an additional $45.00 for a bag that was small enough to fit in the space below my feet.
I showed the ... read full review2 Replies - Latest reply on 06/27/2011
29 Hour cancellation policy SCAM
MIRAMAR, FLORIDA -- I just spoke with a manager from Spirit Airlines reservation department in India. He was not helpful in providing any information on who I could speak with to assist me with this cancellation. It was ... read full review6 Replies - Latest reply on 06/02/2011
Medical Related Flight Cancellation
ATLANTIC CITY, NEW JERSEY -- My parents were suppose to fly from ACY to MCO. My mother went to the hospital at 1 am the night before the 6 am departure. I called to cancel the flight and was told too bad for them. She asked if she ... read full review1 Replies - Latest reply on 02/06/2009
FT. LAUDERDALE, FLORIDA -- Spirit Air is the worst airline I have ever flown on. I had a paid ticket for which I had already paid for a seat assignment and for my luggage in advance. When I arrived at the airport to check my bag, ... read full review3 Replies - Latest reply on 01/28/2009
Spirit is Spirit of Thieves
2 Replies - Latest reply on 04/01/2013Add reply
They have very poor customer service and they never tell you they have weird baggage policy.
Beware! They charge $50 for carry on and $55 each. No one informs you until it's too late.
Membership fee is illegal. I will inform consumer affairs and never fly with thieves.
Leaving from BQN to Boston the flight was over booked with close to 35 people. Only one teller attending the line. One hour before departing the teller indicates that whoever was still on line was not allowed on the flight, evendough we were at the airport way before. The flight was leaving with whoever was on it. Did not allow us to check in. The options that the airline gave us was to book another flight 2 days later to go to LA Guardia (meaning that we needed to rent a car from La Guardia to Boston, 3.5 hours away) or wait 4 days for a flight to Boston. NO REFUNDS, NO Hotel to stay for the extra days.
6 Replies - Latest reply on 05/23/2011Add reply
Had to buy another ticket from another airline so I could get home that day. FIRST AND LAST TIME THAT I travel with SPIRIT airline.
5 hour delay
I arrived at the airport at 5:00 PM for a 6:51 PM takeoff. The flight was rescheduled for 8:30 PM and then until 9:10 PM but there was no plane so the gate was moved and everyone waited another hour ... read full review1 Replies - Latest reply on 10/21/2010
Not Available At This Time
I fly Spirit from NJ to Florida & decided to apply for & use the spirit master card. Because of their 9 items listed that I could use my 70,000 points for, I called to use my MC card points for a flight. ... read full review3 Replies - Latest reply on 05/17/2010
JACKONSONVILLE, FLORIDA -- The day of my flight, I had my grand son drive me from our home in Jacksonville, FL at 3:30am to make this flight in Orlando, FL. Upon arrival I had him wait until after I received my ticket, just in ... read full review18 Replies - Latest reply on 12/06/2009
Spirit Airlines Customer Service
MIRAMAR, FLORIDA -- Hi everyone!
Let me start by introducing myself. I am the Customer Relations Manager of Spirit Airlines. I've been with the company for 2 years and 4 months, and managing the CR team for the last ... read full review4 Replies - Latest reply on 06/20/2009
Seat Assignment Fees
To my knowledge, no major US airline yet charges a fee to have your seat assigned prior to airport check in. Imagine my surprise after purchasing 4 tickets for the family that I also had to pay fees ... read full review5 Replies - Latest reply on 06/11/2009