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Spirit Airlines Consumer Reviews - Page 4

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Fraud
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Prior to arriving at Myrtle Beach Airport, I checked the flight status of my flight to Boston and it said it was on time. Upon arriving at airport the flight board said flight to Boston was on time. On check in I was told flight was 1 hour delayed.. then through word of mouth I learned it was now 2 hours delayed. No e-mail was sent to me and no formal announcement at airport was made. This was fraudulent and poor customer service.

Instead of arriving at 12:30 a.m into Boston, I arrived at 2:30 a.m. and as it was so late I needed to cancel my transportation back home. They should have notified me that it was delayed to begin with and then should have made a formal announcement. You get what you pay for. I will never fly Spirit Air again! I want a voucher for my trip for 210.00 dollars due to the fraud and poor customer service.

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Awful Airline Polices. Read the Fine Print Before You Book With Spirit Airlines
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SACRAMENTO, CALIFORNIA -- My father is dying and I had to get a flight from California to Florida. A friend (now ex friend, not really but I am a little ** off) suggested Spirit because they were inexpensive. I booked a flight right away and an hour later got a call from my mom that my dad was getting much worse and I needed to come ASAP. My Spirit flight was for the next morning so I looked to see if they had a sooner flight, they didn't. I called within 2 hours of booking the flight to cancel and was informed that I would not get any refund at all. They charged me a cancellation fee of $200.00 and gave me a credit (that had to be used within 60 days) of $200.00.

I've never had this experience with an airline before. It was my mistake not to look at their cancellation policy. I was in a emotional state and wasn't thinking straight but what an awful way to do business! Shame on you Spirit Airlines! I read somewhere after the fact that Spirit Airlines is on the worst of the worst airlines list in the world! Spirit is the only US airline that made the list and they are #11 on the list of worst of the worst airlines.

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They Do Have a Heart
StarStarStarStarEmpty StarBy -
Rating: 4/51

LATROBE, PENNSYLVANIA -- We were waiting at the gate for our flight to Myrtle Beach for our family vacation when we received a call that my mother-in-law had passed away. Of course we had no other choice but not go. The resort and the rental car reimbursed us 100% without a hassle. Spirit on the other hand we couldn't even get a hold of a person.

We waited till the viewings and funeral were over and then we were on hold forever only to be told that we had to pay $125 per ticket to get to use our returning flight. We had 4 tickets so that was another $500 on top of our $800 we had paid. And then we had to buy 4 more one way tickets. Wow. We got in our car drove an hour to the airport to speak to a person. The man at the counter remembered us and went through the chain of command and alas 4 new tickets for a new family vacation in 6 weeks. We did not purchase the travel insurance when we originally bought our tickets. We will from now on. The Spirit employees at Latrobe were wonderful.

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Heartbreaking
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OAKLAND, CALIFORNIA -- My brother and sister-in-law had a Spirit Airline flight from Oakland to Detroit this morning at 6:05 a.m., for a family reunion to be held on 7/13/2013. When they got to the airport they were told that the flight was cancelled and the only one they could offer was on 7/13 at night (too late to be at the reunion). My brother hasn't seen his siblings for 14 years and cousins for 20 to 40 years. Then because he couldn't possibly waste his money on that 7/13 flight, they charged him a $100 dollar cancellation fee (What's with this airlines).

He looked into other airlines but it would be in excess of $1000.00 for each of them. How Could You Do this to a man in his 60's. Tears are being shed from family coming from Wisconsin, Arizona, Detroit and Michigan. Shame on you Spirit Airlines. You have made a family of over 150 people very sad!!!

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Spirit Airline - Worst Airline Ever!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

If I could give negative stars to this airline, I would do so. We booked flights for a conference in Denver that was cancelled. Our colleagues booked on a number of different airlines (Delta, American, Frontier, United, etc.) all of which were willing to give airline credit and waive the change fee on their tickets with written proof of the conference cancellation. Spirit refused to make any accommodation and its cancellation/change fees were more than the air fare ($125 per person per flight segment).

In addition, they no longer have an 800 toll free number to call to cancel flights. They have changed to an 801 number (Utah) which is a long distance call and they let you stay on hold forever. Also, be aware that this airline charges $35 online, $40 by phone, $50 at the airport, or $100 at the gate for any carry-on bag that is larger than a medium-sized purse, small backpack or brief case (16x14x12). First checked bags cost $30 online, $35 by phone, $45 at the airport check-in counter or kiosk and the weight limit is 40 pounds rather than the 50 pounds on other airlines.

Other fees to be aware of agree $10 to book by phone (vs. free online), passenger usage fee $8.99-16.99 each way on domestic flights, and $10 per flight segment to print boarding passes at the airport if you didn't print them at home or forgot to bring them. They do not do smart phone boarding passes either. Avoid using Spirit Airlines if at all possible. They are not customer service oriented and their basic low-cost fares are very misleading.

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Don't EVER Fly on Spirit Unless You Have Money to Burn
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOSTON -- I bought my ticket through Orbitz because it got me good deals. The ticket it got me from Boston to Dallas was through Spirit airlines. I learned the hard way that cheap is never cheap. When I got to the airport I was told my one piece of baggage was too big so I was going to have to pay an additional $50.00 fee. I didn't understand why since this bag had been allowed to be carry-on on every single other flight on my trip (four airlines in all). But I got in line to pay the fee.

At the counter, the woman told me that my bag was small enough and I wouldn't have to pay the fee. I thanked her and went on. At the gate as I was boarding, this SAME WOMAN told me my bag was too big and I would now have $100.00 since I didn't pay at the check in counter. When I argued with her she became rude and belligerent. All attempts to contact Spirit airlines has been futile.

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This Is the Worst Airline and I Will Not Use Them Again. They Are Not People Friendly.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Booked a cheap flight. Called 24 hours before flying to cancel and rebook later on another flight. Cost to rebook: 150.00... Get this I am getting tons of information with full names of people who booked within several days of my booking. I am sure this is not good that Spirit Airlines is sending to my Email account many of their travelers' information. Tried to correct with the foreign booking agents but they seem to be not interested. I think the CEO should know about the problem that Spirit is having but not able to find anyone on Spirit's payroll that wants to help.

I should list all the names of people and their addresses that booked on June 13 and 14 just to get someone attention that works in management for Spirit Airlines, before I ever fly with Spirit. They would have to prove to me that my personal information wasn't being sent to others email accounts.

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Abysmal Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN DIEGO, CALIFORNIA -- Sorry I have to add my review to the minions of travelers having horrible experiences with Spirit Air. I made my reservation from San Diego to Las Vegas on Feb. 2, booked the wrong travel weekend and immediately called to request the changes and all was agreed upon. The reservation changes were never made and Spirit Air refused to make the agreed upon changes even after hours of phone contact by myself and travel broker Orbitz and I was forced to book on Southwest at double the cost.

I'm sure they sold my ticket at a premium profit when I didn't show up and don't doubt this is common practice. The details of my communications with Spirit Air and the call center in Guatemala City were the worst of my entire travel history over 40 years.

Horrible Horrible Horrible. I'm spending some of my vacation time rating them on as many review sites as I can find. It was so frustrating and unprofessional. I'm a calm, patient flexible and experienced traveler and only reluctantly am engaging in these posts.

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Horrible Experience. DO NOT USE This Airline
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I was on the flight from Dallas to Denver on Friday June 21st. Not only was the flight delayed 2 hours but we also made our connection in Denver. The flight to Denver was just horrible with loud people yelling all the way during the flight and not ONCE did the flight attendant ask them to keep it down even though they were extremely disruptive and loud.

Things got nightmarish when I landed in Las Vegas and found out the luggage they charged me to check-in was lost. So here I am in Vegas without clothes, with all my belongings gone and my planned 3-day vacation turns into a nightmare. The luggage people were not helpful and I had to call 55 times to get a person to talk to me. Saturday morning the luggage is still gone and I have decided I am got sick of this and just ending my miserable vacation and heading back to Dallas.

They have ruined my weekend and they will ruin yours too. I am NEVER taking any flight with this airline ever again and I want all people out there to know how bad this airline is.

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No Customer Service Available. Impossible to Speak With Human.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FORT MYERS, FLORIDA -- I have flown this airline before and it was not a bad experience. However, I have a Spirit credit card and I am a member of $9.00 club, therein lies the problem. I called no less than ten (10) phone #s and never was able to get a human. Their website is terrible and no way to have an answer. I think this company is not real, they must be in Mel Brooks comedy or something.

How could a company stay in business when even the corporate office does not answer a phone with a person? If one can survive trying to get in touch with Spirit Airlines then one does not need an anger management class. Where are you Spirit? Or are you just a "Spirit?" Goodbye Spirit credit card and goodbye $9.00 club.

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Spirit Airlines Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 106 ratings and
429 reviews & complaints.
Contact Information:
Spirit Airlines
30588 Automation Dr.
Clinton Township, MI 40835
800-772-7117 (ph)
www.spiritair.com
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