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Startec Consumer Reviews - Page 2

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Startec Is A Fraud!
By -

I recently bought Startec prepaid calling card, thinking it's going to solve a lot of my problems regarding long-distance calling. I was fooled by the constant advertisings that Startec is bombarding everyone with nowadays. The experience till now has been pathetic. The calls never get through. I had people back home in India waiting for my call and here I was all messed up after buying this service. Finally I had to buy the same calling card which I earlier used to.

Secondly, these people fool us by saying there are no hidden costs but the truth is far from true. They charge quite an amount! I just don't understand what makes these people have such poor business sense? I mean if they cannot give a quality service why advertise and promote so much? Ultimately the truth's going to be out anyway and nobody is going to buy their services.

And last but not the least, their customer care department is equally rotten. No one ever picks up the calls. It's very frustrating to say the least. So I would really ask you all to exercise your discretion while buying the services of such hoax companies.

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Rip off
StarEmpty StarEmpty StarEmpty StarEmpty Star-
Rating: 1/51

MARYLAND -- This company is a rip off. I cancelled my account to them only to find out they're still charging me a monthly fee in my account. I called the customer service. They said it was not cancelled. So even though I have not used any service from them, they're still charging! Customer service did nothing. She said she'll cancel my account which I already did long time, very poor customer service. I have friends planning to sign up for this --I will definitely warn them about rip off.

Company Response 09/29/2015:

Did you get a cancelation confirmation number from theyr reps ? If you didn't , don't blame them ! If you request cancelation and you have unbilled calls when your billing cycle is due the LAST bill will be issued . IF the credit card is registered for autopayment THEN that invoice will mean the LAST payment will be deducted from it. IF you have usage, then pay up !
Startec offeres cancelation confirmation number, if you get one of those you have NOTHIG to do with them anymore

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Bad Company - Stealing Your Money, Beware.
By -

Made some calls using Startec calling company, nobody answered. They charged my account & refused to give me credit, bad customer service. Talking to me like I'm garbage or trying to get some money. Bad bad bad company. Don't trust them at all. Keep away.

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Dishonest Company
By -

One of the worst phone company I've ever seen. They just charged me for minimum usage fee when I canceled my service for couple months without any notice! I got a bill after months I canceled my service! I called them but they said I have to pay that, also he was a very rude person! They are looking for rob your money not giving you service! I don't recommend this company.

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They Opened an Account Without My Permission
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TORONTO, CALIFORNIA -- I received a bill for an account that I never opened. I called customer services and the explanation that they gave me was that "the account was opened by the SYSTEM" when I dialed **. I don't think this is legal. I have been with Bell for many years and every time I called long distance I dialed in front one of those VoIP number and I was getting billed a reasonable amount as part of the Bell bill. Is it legal for them to "open an account" like this?

Company Response 09/29/2015:

IF you use 1010 access codes that BELONG to this company THAN this company HAS to bill you for the calls you place using that code. They have a billing agreement with your LOCAL company . When you use the code a basic account is created TO keep track of your USAGE and bill you the CORRECT amount . That account, if you can call it that, is something necesary . It has no personal info, just a phone number . And IT IS legal , FCC AND FTC approves. You people should stop, its like you are criticizing THE FCC and THE FTC that are the guard dogs of ANY TELECOM COMPANY .

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Rip Off Fraud Co.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALAMO, CALIFORNIA -- I have opened an account with Startec 3 hours ago. Later when I read the customer's complaints I have changed my mind. I called to cancel my service that I had not used. Startec told me there is a charge to cancel the service, but the representative told me there is no charge. These guys are a rip off. Do not deal with them.

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They are rip off!! They will over charge you 5 times for the calls!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

You need to keep log of all of your phone calls, only to find out that they overcharge you but yet they don't want to do anything about it!

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Not Working
By -

I got a prepaid account from Startec. The access number is not working and the customer service is terrible!

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RIP OFF!
By -

MARYLAND -- Worst long distance provider! They charged me twice for a service I haven't really tried yet. Worst customer service! You can get connected to someone who's focused on giving the best accent rather than solving your issue! Worst customer service ever!!!

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Startec Rating:
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1.0 out of 5, based on 12 ratings and
19 reviews & complaints.
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