ROCKVILLE, MASSACHUSETTS -- This company is a scam. I had technical issue and they couldn't fix it for 3 weeks. When I tried to cancel my account I finally got a supervisor. Nice Guy - He told me the Problem was with my Local phone Company and offered me a different plan; I had to pay upfront for this plan. He assured me that it would be no trouble going forward. Sure enough next time I tried to make a call I had the same issue. I cancelled the account and asked for my money back. The response was - this account is not refundable. The nice supervisor never told me this!!! I sent the complaint to BBB. Like I said - scam!
Please do not give your debit/credit number to Startec. When I first open up my account with them almost 2 year ago I asked them if there was any monthly fee, they said no. For cell service is just as you go that you can only pay the minutes you used, no monthly or other charges. After carefully look through my bank statement last seven months before I closed my account in June they had been charging me an extra amount. They managed to take 27 dollars to finally close my account.
Surprisingly I received the statement today from Startec even though I closed my account in June and have not been using them since. I immediately called them to have him explain the charges. He said my account is not close and I need to pay monthly fee and because I have not been pay that there are late charges. I told him to close my account he refused saying not until he receive money from me. PLEASE BE AWARE WITH THIS COMPANY. PLEASE MAKE OTHERS AWARE!
I recently bought Startec prepaid calling card, thinking it's going to solve a lot of my problems regarding long-distance calling. I was fooled by the constant advertisings that Startec is bombarding everyone with nowadays. The experience till now has been pathetic. The calls never get through. I had people back home in India waiting for my call and here I was all messed up after buying this service. Finally I had to buy the same calling card which I earlier used to.
Secondly, these people fool us by saying there are no hidden costs but the truth is far from true. They charge quite an amount! I just don't understand what makes these people have such poor business sense? I mean if they cannot give a quality service why advertise and promote so much? Ultimately the truth's going to be out anyway and nobody is going to buy their services.
And last but not the least, their customer care department is equally rotten. No one ever picks up the calls. It's very frustrating to say the least. So I would really ask you all to exercise your discretion while buying the services of such hoax companies.
MARYLAND -- This company is a rip off. I cancelled my account to them only to find out they're still charging me a monthly fee in my account. I called the customer service. They said it was not cancelled. So even though I have not used any service from them, they're still charging! Customer service did nothing. She said she'll cancel my account which I already did long time, very poor customer service. I have friends planning to sign up for this --I will definitely warn them about rip off.
Did you get a cancelation confirmation number from theyr reps ? If you didn't , don't blame them ! If you request cancelation and you have unbilled calls when your billing cycle is due the LAST bill will be issued . IF the credit card is registered for autopayment THEN that invoice will mean the LAST payment will be deducted from it. IF you have usage, then pay up !
Startec offeres cancelation confirmation number, if you get one of those you have NOTHIG to do with them anymore
Made some calls using Startec calling company, nobody answered. They charged my account & refused to give me credit, bad customer service. Talking to me like I'm garbage or trying to get some money. Bad bad bad company. Don't trust them at all. Keep away.
One of the worst phone company I've ever seen. They just charged me for minimum usage fee when I canceled my service for couple months without any notice! I got a bill after months I canceled my service! I called them but they said I have to pay that, also he was a very rude person! They are looking for rob your money not giving you service! I don't recommend this company.