Please do not give your debit/credit number to Startec. When I first open up my account with them almost 2 year ago I asked them if there was any monthly fee, they said no. For cell service is just as you go that you can only pay the minutes you used, no monthly or other charges. After carefully look through my bank statement last seven months before I closed my account in June they had been charging me an extra amount. They managed to take 27 dollars to finally close my account.
Surprisingly I received the statement today from Startec even though I closed my account in June and have not been using them since. I immediately called them to have him explain the charges. He said my account is not close and I need to pay monthly fee and because I have not been pay that there are late charges. I told him to close my account he refused saying not until he receive money from me. PLEASE BE AWARE WITH THIS COMPANY. PLEASE MAKE OTHERS AWARE!
I recently bought Startec prepaid calling card, thinking it's going to solve a lot of my problems regarding long-distance calling. I was fooled by the constant advertisings that Startec is bombarding everyone with nowadays. The experience till now has been pathetic. The calls never get through. I had people back home in India waiting for my call and here I was all messed up after buying this service. Finally I had to buy the same calling card which I earlier used to.
Secondly, these people fool us by saying there are no hidden costs but the truth is far from true. They charge quite an amount! I just don't understand what makes these people have such poor business sense? I mean if they cannot give a quality service why advertise and promote so much? Ultimately the truth's going to be out anyway and nobody is going to buy their services.
And last but not the least, their customer care department is equally rotten. No one ever picks up the calls. It's very frustrating to say the least. So I would really ask you all to exercise your discretion while buying the services of such hoax companies.
I was a Startec customer for about 7 years. I was not reviewing my bills as I trusted they will take the actual charge from my account (pay as you go kind of contract that you pay based on the minutes you talk.) I checked my account as I saw they are charging a constant amount every month. I noticed that they have included me into a plan, which has a minimum charge. As a result, for the months that I talked only 4 minutes, I have paid 6.25 which should be about 16 cents... That is a rip off... when I called they didn't fix anything and didn't care at all...
MARYLAND -- This company is a rip off. I cancelled my account to them only to find out they're still charging me a monthly fee in my account. I called the customer service. They said it was not cancelled. So even though I have not used any service from them, they're still charging! Customer service did nothing. She said she'll cancel my account which I already did long time, very poor customer service. I have friends planning to sign up for this --I will definitely warn them about rip off.
Did you get a cancelation confirmation number from theyr reps ? If you didn't , don't blame them ! If you request cancelation and you have unbilled calls when your billing cycle is due the LAST bill will be issued . IF the credit card is registered for autopayment THEN that invoice will mean the LAST payment will be deducted from it. IF you have usage, then pay up !
Startec offeres cancelation confirmation number, if you get one of those you have NOTHIG to do with them anymore
Made some calls using Startec calling company, nobody answered. They charged my account & refused to give me credit, bad customer service. Talking to me like I'm garbage or trying to get some money. Bad bad bad company. Don't trust them at all. Keep away.
One of the worst phone company I've ever seen. They just charged me for minimum usage fee when I canceled my service for couple months without any notice! I got a bill after months I canceled my service! I called them but they said I have to pay that, also he was a very rude person! They are looking for rob your money not giving you service! I don't recommend this company.
TORONTO, CALIFORNIA -- I received a bill for an account that I never opened. I called customer services and the explanation that they gave me was that "the account was opened by the SYSTEM" when I dialed **. I don't think this is legal. I have been with Bell for many years and every time I called long distance I dialed in front one of those VoIP number and I was getting billed a reasonable amount as part of the Bell bill. Is it legal for them to "open an account" like this?
IF you use 1010 access codes that BELONG to this company THAN this company HAS to bill you for the calls you place using that code. They have a billing agreement with your LOCAL company . When you use the code a basic account is created TO keep track of your USAGE and bill you the CORRECT amount . That account, if you can call it that, is something necesary . It has no personal info, just a phone number . And IT IS legal , FCC AND FTC approves. You people should stop, its like you are criticizing THE FCC and THE FTC that are the guard dogs of ANY TELECOM COMPANY .
ALAMO, CALIFORNIA -- I have opened an account with Startec 3 hours ago. Later when I read the customer's complaints I have changed my mind. I called to cancel my service that I had not used. Startec told me there is a charge to cancel the service, but the representative told me there is no charge. These guys are a rip off. Do not deal with them.