TEXAS -- The customer service representative are giving different information. They gave me the rate before I sign up then after I checked my bill and it's a different rate. I called them and the representative and manager are so rude. They are not helpful and did not even provide any options. Don't sign up with this company. Poor customer service. I called again and spoke to different manager and they are all rude... Poor customer relation skills. Don't waste your money here.
TORONTO, CALIFORNIA -- I received a bill for an account that I never opened. I called customer services and the explanation that they gave me was that "the account was opened by the SYSTEM" when I dialed **. I don't think this is legal. I have been with Bell for many years and every time I called long distance I dialed in front one of those VoIP number and I was getting billed a reasonable amount as part of the Bell bill. Is it legal for them to "open an account" like this?
IF you use 1010 access codes that BELONG to this company THAN this company HAS to bill you for the calls you place using that code. They have a billing agreement with your LOCAL company . When you use the code a basic account is created TO keep track of your USAGE and bill you the CORRECT amount . That account, if you can call it that, is something necesary . It has no personal info, just a phone number . And IT IS legal , FCC AND FTC approves. You people should stop, its like you are criticizing THE FCC and THE FTC that are the guard dogs of ANY TELECOM COMPANY .
ALAMO, CALIFORNIA -- I have opened an account with Startec 3 hours ago. Later when I read the customer's complaints I have changed my mind. I called to cancel my service that I had not used. Startec told me there is a charge to cancel the service, but the representative told me there is no charge. These guys are a rip off. Do not deal with them.
Made some calls using Startec calling company, nobody answered. They charged my account & refused to give me credit, bad customer service. Talking to me like I'm garbage or trying to get some money. Bad bad bad company. Don't trust them at all. Keep away.
One of the worst phone company I've ever seen. They just charged me for minimum usage fee when I canceled my service for couple months without any notice! I got a bill after months I canceled my service! I called them but they said I have to pay that, also he was a very rude person! They are looking for rob your money not giving you service! I don't recommend this company.
I recently bought Startec prepaid calling card, thinking it's going to solve a lot of my problems regarding long-distance calling. I was fooled by the constant advertisings that Startec is bombarding everyone with nowadays. The experience till now has been pathetic. The calls never get through. I had people back home in India waiting for my call and here I was all messed up after buying this service. Finally I had to buy the same calling card which I earlier used to.
Secondly, these people fool us by saying there are no hidden costs but the truth is far from true. They charge quite an amount! I just don't understand what makes these people have such poor business sense? I mean if they cannot give a quality service why advertise and promote so much? Ultimately the truth's going to be out anyway and nobody is going to buy their services.
And last but not the least, their customer care department is equally rotten. No one ever picks up the calls. It's very frustrating to say the least. So I would really ask you all to exercise your discretion while buying the services of such hoax companies.