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Steak n Shake Consumer Reviews - Page 2

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Foul-Mouthed Employee
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I have always enjoyed eating at Steak n Shake. The service is pleasant and prompt. The food is almost always correct and delicious. However, I recently ran into an off-duty employee at a Cocoa FL bus stop and was offended by her language.

When you are in uniform you represent your store. I kid you not, this girl used every four letter word possible - to the point where she was nearly unintelligible - and she was bad-mouthing customers and managers!! I understand that she has a right to free speech and that Steak n Shake doesn't "own" her BUT she has to know that people are listening! And there she is in a Steak n Shake apron! What kind of image does that promote?

It's that kind of angry employee that makes people afraid to eat out. I mean, if that's what she says about customers out of earshot (and she was vicious) what would she do to my food if I asked her to take it back? I'm glad she was never my waitress...

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Great $4 Lunch
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CHATTANOOGA, TENNESSEE -- The other day I went to Steak n Shake for a fast burger and fries. The times I have gone there, I have always ordered inside, and had it to go. Due to a recent review that stated they had a sign "demanding" tips, er I mean tips required, I did a thorough look around. My order was cooked promptly, and was handed to me with a smile by the cook's assistance. During my 5 minute wait, I saw no signs stating tips were required, but I did notice the staff was friendly and warm to each and every patron.

The burger was cooked nicely, fries were cooked to expectation, and service was friendly and fast. Much better than any other burger place with arches or a crown, and priced the same. For a good fast food burger, Steak n Shake is the way to go!

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Skimpy Meal
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OCALA, FLORIDA -- First time ever at any Steak n Shake. Normally McDonalds or Wendy's. I walked in and saw it was a restaurant where tipping is required. I promptly walked out and went through the drive through. It took a long time for only 3 cars ahead of me. When I got my order I was surprised on how small the coke was and the fries. The picture of the meal shows a tall drink and a generous amount of fries. It was an 8 oz coke and what looked like a baby size fry. The burger looked great, almost like the picture but tasted awful, way too much mustard and pickles.

Overall I would only rate this meal about a 3 out of ten because the coke and fries were OK despite their tiny size. I do not expect to go back to any Steak n Shake under normal circumstances after this experience. I can't understand how they legally can mis-advertise the meal and get away with it. I think it is a crime which should be prosecuted.

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Service and Food
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PORT CHARLOTTE, FLORIDA -- I was at Steak n Shake twice this week, the first time the waitress forgot several things, we had to remind her. The first time I went with my brother and nephew who were from out of town and I had bragged about Steak n Shake how good the food was. This time it was disappointing. We ordered the taco salad - it was mostly lettuce and they had no salsa or sour cream, they did however have taco sauce, there was little meat or beans.

The next time we went to have milk shakes and my brother a burger and tea. My milkshake was not cold and my brother's tea was sour. He drank it and didn't say anything then we got one to go and he said it tasted funny and it was sour, they took off the tea. I didn't say anything about the shake. I did mention to the manager about the taco salad and he said it was in the corporate's hands but they didn't do any thing to make up for it.

I go to Steak n Shake 2 times a week and get tea for work or soda and sometimes milkshakes for the girls at work, but if this keeps up I may reconsider. There burgers are great but they could improve on service and taco salad, and tea and make sure the milkshakes are cold not warm. This Steak n Shake is in Port Charlotte FL on Eljobean Rd by the town center mall.

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Snack Pack
StarStarStarStarStarBy -
Rating: 5/51

CLARKSVILLE, INDIANA -- I think the Snack Pack deal is the best out there! Compared to McD's 1.00 menu it blows them away. If you don't like catsup and mustard, don't order it. Put the condiments on the side. Steak N shake is very good at trying to please. $2.89 for a steakburger, fries and drink; Wonderful!

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Awesome Teamship
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STUART, FLORIDA -- I am writing this review to say how happy I was to finally see a team that worked together. I was there Saturday night around 1:30 am and watched our server ** run the floor and drive through with a smile on her face and the grill cook ** helping her get her orders out. He helped with drive through and got our food out and they communicated well together. I have been coming for a while and this was the first team that seemed happy to be there. Thank you for these improvements my meal was enjoyable.

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Nasty
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This is my 2nd complaint about the Steak n Shake on Nova and ISB in Daytona Beach FL. It is nasty! The floors need to be swept and mopped, I watched as the Manager wiped the seats, then the tables with the same cloth. Steak n Shake has been the only Fast Food Restaurant I have gone to in years. But I will not be going back again!

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Best Steak N Shake Is Located in Lawrenceburg Indiana
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LAWRENCEBURG, INDIANA -- I have been to many Steak N Shake restaurants but one stands above all the others. If you ever visit or pass through Lawrenceburg Indiana (outside of Cincinnati Ohio), then stop by the Steak N Shake on Indiana state road 50. They make it a point to elevate the cooking above other Steak N Shakes such as toasting the buns on the sandwiches which more than rivals the famous butter burgers.

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Promotion - 15 Cent Burgers
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ALPHARETTA, GEORGIA -- Today, Friday the 13th, Steak n Shake offered steak burgers for 15 cents. It was in the papers so I got the orders from my coworkers and headed to the restaurant. When I got there, I was told it was dine-in only. If I had known this ahead of time, I would have waited until the burgers went up to 75 cents and bought some. I did not appreciate the way that Steak n Shake handled this promotion and will not go to their place of business again.

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Steak n Shake Rating:
Star Star Empty star Empty star Empty star
2.2 out of 5, based on 8 ratings and
19 reviews & complaints.
Contact Information:
Steak n Shake
500 Century Building, 36 South Pennsylvania Street
Indianapolis, IN 46204
317-633-4100 (ph)
www.steaknshake.com
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