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Buyer Beware - Straight Talk Unlimited
Posted by Epicenter on 01/06/2013
A good number of Straight Talk customers reported to Newsbeat Epicenter a variety of horror stories in conjunction with this cellular company. So Newsbeat Epicenter ordered the Samsung Galaxy Proclaim/Gingerbread 2.3 and the Samsung Galaxy Precedent Gingerbread 2.3 from the Wal-Mart website to experiment with. First of all the Android 2.3 is pretty amazing plus there are over 600,000 apps you may be interested in with many of them free of charge and others mighty low cost.

However, boxed, these Straight Talk handsets claim unlimited talk, text and data. As it turns out the talk and text have been unlimited with the Unlimited $45 load card. However, during our experiment our data slowed down to nearly nothing on both handsets in 3 week period of time. And when our techs called Straight Talk they claimed we used too much data so they drastically cut our speed way down. Straight Talk provided that the data is not at all unlimited as they claim. Well they refused to give us back our surfing speed and we were told we would not get back to normal until we renewed our so-called "Unlimited" service the next month. So we did renew and our surfing speed went back to normal for a few hours then both handsets were deactivated because we used too much data in 12 hours or less. One handset was reactivated yet we were warned about data abuse. The other handset was locked down entirely and we were told that phone could never be activated again by Straight Talk nor any other cellular company.

By the way they charged us $45 plus tax ($53.08) yet deactivated our service about 12 hours later. We are seeking a chargeback of that money but have not received it as of yet. And we will not be receiving our money back for the expensive handset they locked down.
So buyer beware! There is a catch to the Straight Talk "unlimited" data.
     
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Posted by BobSF on 2013-01-07:
From Straight Talk's website "... the excessive and/or improper use of Straight Talk service. Straight Talk reserves the right to limit or reduce data throughput speeds or the amount of data transferred,...". I think most 'unlimited' plans with other vendors have the same warning.
Posted by tnchuck100 on 2013-01-07:
If, in fact, as BobSF points out, Straight Talk's website clearly says they "reserve the right to restrict" you. This makes their claim of "unlimited" deceptive, false and misleading advertising. Only corporate America is allowed to do this freely without consequences.
Posted by Suzy on 2013-01-08:
@BobSF, neither Verizon nor Sprint seems to have this problem from my experience. My son was with Sprint's unlimited plan and not only was it truly unlimited but they didn't slow down speeds as others did. He is now with Verizon's unlimited plan, the one that they discontinued for new or upgrading subscribers who do not pay full price for their plans and so far he has had no complaints of their restricting data or slowing his speed and I know he uses a lot of data. Straight Talk's claim of unlimited while still reserving the right of restricting use or slowing speeds because of use is as the other poster said, misleading and false advertising and just plain isn't right.
Posted by Nonyour on 2013-01-08:
Someone is calling claiming to be straight talk saying that they will limit my unlimited calling texting ect....Really,So why do they call it unlimited calling blah blah blah ? You could barely understand as so much staic but, can got the messege it wa a 800 number 800-989-1506 I am going to read my little book that came with my phone...So,is it straight talk dumping my calls ?strange things are going on withthe straight talk phone as blocking my text and not send,calls are droped,as talking on the phone a ring of another phone will come on are they or someone tapping into my phone.slowing down my phone,talking a long ttime to connect,back ground noise as as talking you will hear a beep and then hearing yourself talk as repeating what you said.AS TALKING to a person as we talk the person answering machine come on we're like WTF.A contining busy single of the other party when trying to call when it does go through it wasn't busy as When I call it again when I get a busy single I use my home phone to call leaving the cell go on with the busy sound..on the other in I ring the persons home phone ask them to call their cell phone while I wait its no sound or dial tone.websites will just blink off and back to start again....
Posted by kwe4 on 2013-02-05:
I see many law suites in the near future.
Posted by John on 2013-02-11:
This is why Pageplus cellular is the best deal going. You can bring your own phone Like I did (Ebay purchased HTC Incredible 2) and you can use your data any way you want on the best, most extensive network in the country.
Posted by sherry on 2013-06-08:
They say unlimited but thats a lie. They cut my daughter's data down because they said she violated the terms. They said she cannot go on fb and watch videos. I am going back to boost mobile.
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The Worst Cell Phone Company Ever!
Posted by Contraeverything on 05/03/2010
MIAMI, FLORIDA -- Straight Talk is the worst cell phone company in history. Go ahead and buy a real cell phone plan - the hassle of dealing with this company is worth far more than the extra dollars you will spend each month.

When I initially subscribed to Straight Talk around Christmastime, I bought three phones, one for each member of my family. Three weeks later, one of the phones was mysteriously still not turned on - unable to send or receive calls and text messages.

Since then, my own phone (and all the phones are paid off the same credit card on automatic billing) has NEVER once automatically been rebilled. Every single month, the two other phones enroll automatically while my phone goes dead for a period of 2-5 days while I try to get it up and running again.

Customer Service is a joke. First, they have found the most ignorant individuals in Punjab or wherever the hell their call center is, because nobody - NOBODY - speaks English in the customer service call center. I can say this with confidence because I have made more than one call every month since December. Secondly, these are the worst kind of customer service reps - the kind who are trained to massage you emotionally rather than actually do anything about your problem. They read their script (badly), they can't understand what you are saying, and if you ask any questions they simply move on to the next part of their script. Again, I know this because I have talked to several different customer service reps in a row and heard the exact same words, over and over again.

My phone turned off on Saturday because, again, the automatic renewal feature failed to work on my phone (the other two phones are still working just fine). I figured I would outsmart the system this time and by pass customer service entirely. So on Sunday night I went to Wal-Mart and purchased a prepaid card to fund my phone for the next month. I went to the website and dutifully entered the information required at about 6 P.M. on Sunday. I received a message that stated that my phone would be active in four hours. It is now nearly 6 P.M. on Monday, and the phone has not been turned on, though the funds are showing in my account.

I have called Punjab/Customer Service 17 times thus far today. Every time I have received a message: "Due to the extreme level of calls, we cannot help you." The line is then cut.

Then I went to the website about 10 minutes ago and it is now down for maintenance.

DO NOT WASTE YOUR MONEY ON STRAIGHT TALK. For the extra five or six bucks you spend on getting a real plan, you will avoid an incredible amount of trouble. I myself use my phone to help support a family. Tomorrow I will be purchasing a real phone with a real phone company.

YOU HAVE BEEN WARNED. If you get a phone with Straight Talk, you are going to be disappointed, harassed, and you will have only the most intermittent of service. And rest assured, if you ever have a problem, nobody in this company will care one whit about you - if they can even UNDERSTAND you!
     
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Posted by Anonymous on 2010-05-03:
LOL @ the way they keep talking verbatum from their script, even if interrupted, they will start again from the beginning of the sentence. Like freakin' robots. It's frustrating, yet hilarious all in the same breath.
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Customer Service
Posted by Corona607 on 06/28/2011
They can barley speak English, then say they understand what your saying and they don't have a clue. If I hadn't already spent $200. on my phone I would change asap. No one there has a clue what's going on. I would go on and on but I have already spent 2 hours on the phone with customer service and still not close to having my problems resolved.

All these companies think they are saving money by going to another country for customer service where I'm sure my problems could of been taken care of within 5 minutes not over 2 hours.

Please learn from my stupidy before going with a cell company that does not have someone in the USA that you can speak with.
     
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Posted by old fart on 2011-06-28:
AMEN!!!!
Posted by leet60 on 2011-06-28:
You might want to try calling corporate:

Straight Talk Wireless USA Corporate Office Headquarters HQ Address:
9700 NW 112th Avenue
Miami, FL 33178
(800) 876-5753
Posted by Kathy K on 2013-02-04:
Well my husband did not want to go with another company that you had to sign a contract......WELL, it has been a complete nightmare since the very beginning with Straight Talk. NO ONE speaks english, they give you the run around, LIE - you bet they lie - After hours and hours on hold and over 26 personnel I have spoken with over a course of 2 months our problem has only increased. #1 my original phone ($179.99) worked for the 1st 35 days then started having issues. FINALLY after hours and hours they agree to take it back and replace it (you have a one year warranty but what they don't tell you) they sent me a refurbished phone...........my phone was NEW and they sent a refurbished phone!!! I returned it and was TOLD that once they receive it they would issue a check. Guess what NO CHECK, after more calls, etc. we were told that a check had not been issued and there was no record of this...what?!?!?!?! SO what they did was issue a credit on my husbands phone that will last until June 30th. We stopped the automatic withdrawal at that time. You won't believe this but they put a charge thru.yes, they did! Now after hours, once again, and being told we would be given a refund that would show up in our bank account within 24 hours. After 72 hours it's still not there. Today I spoke with 5 different people at Straight Talk, 4 told me the credit had been issued but could not send me an email stating that..........hummm.....so I called corporate office, once again no one spoke good english, this person said that there was a problem with the refund then after sitting on hold, again, she said she would send me an email confirming that a refund had been issued and that it was the "banks" fault that we are not showing a refund. NEVER EVER go with this company!!!
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Straight Talk has been great for me
Posted by Angelawinters on 12/29/2010
I have had Straight Talk for almost a year now with no problems. I have switched between the $30 card and the $45 dollar card on different months. I was with AT&T for a long time, and I was paying $60 a month for unlimited talk and text. When I saw the Straight Talk phones, I told my husband that we could both have unlimited talk, text and web for $30 more a month than what I was paying for just one phone. We went and checked out the phones, my husband got the cheapest phone, I believe that it was about thirty dollars. I got the slider phone, which ran me about eighty dollars. I put our cards on the phones, and have had no trouble. I live out in the country, where the other cell phone service providers don't put towers. I have not have any trouble with this service, and my phone has met my needs. I am thinking about upgrading to the new SMART phone that they have available.
     
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Posted by MRM on 2010-12-29:
Ive just checked out Straight Talk website and they have good selections of phones. Unfortunately, they dont carry Android phones, which is the swiss army knife of phones.
Posted by angelawinters on 2011-01-01:
your right, i do not believe that they have android type phones. They do have a smart phone like a blackberry, and they have another smart phone, and it has the qwerty keyboard. They used to have a touchscreen phone, but no longer carry that.
Posted by SantaZ on 2011-02-15:
I also switched to Straight Talk due to it being so much cheaper. In all honesty I'm more than happy with the phone selection considering how much I'm saving, while still having AT&T coverage. I've just got a regular samsung, which does all I need to it do (probably more, but I'm only a talk and texter)while my husband has the E71, which looks to be a very capable phone. I must mention though, this phone can only be used with their unlimited plan (which is why I don't have it too :) ) I suspect there will be far more smart-phone choice coming our way with Straight Talk...it's the way the world is going.
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Avoid Straight Talk at all costs
Posted by Shawn1010 on 03/04/2010
On 2/24/10, between 2:45PM and 5:05 PM, my phone was deactivated and my number given to someone else. This was confirmed by my wife and mother as well as by Straight Talk representatives when we called them. Our account was set up to have the money taken directly out of our checking account on the 26th of each month. They repeatedly messed this up requiring several calls to reset the auto-pay. My wife's phone was turned off several times for, "having a zero balance" even though we were on an unlimited plan. Because we used auto-pay, we were not behind on account payments...they were current. When I left work on 2/24, I tried to call my wife and received a message that the mobile number I was using was inactive. My wife tried calling me and some man answered and said he bought the phone that afternoon and was given my number. The same thing happened when my mother tried calling me. We called Straight Talk at 5:45PM and they confirmed that my phone had been deactivated and the number given to someone else. We then talked to a couple of different customer service agents and a supervisor and told them that we wanted to cancel the accounts and deactivate the phones. They told us again that my phone was deactivated and then proceeded to deactivate her phone in the middle of the call. On 3/3/2010, my wife was checking our bank account and found that Straight Talk had charged our account $49.34 on 2/27/2010. We canceled our account on 2/24/10, two days before the start of the next billing cycle. When we called Straight Talk, they told us that the deactivation of my phone had been an oversight and that they were giving me back the number. After we told them that we did not want the account and that it had been deactivated on 2/24/10, they stated that they could not do anything about it and that we were essentially stuck with the charge whether the phone was active or not. We informed our bank and are in the process of recovering the money. As of 3/4/2010, the phone is again deactivated.
     
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Straight Talk Won't Correct Their Error
Posted by JanLynn on 02/10/2010
FLORIDA -- We purchased a Straight Talk Phone Card for $45 at Walmart. A friend had given us his old phone because he had gotten a better one to use with this service. He also has Straight Talk. I came home from the store and got online to speak to a representative of Straight Talk. Explained to him that we had just purchased a card and wanted to activate the phone we were given in my husband's name and transfer his existing phone number to the new phone with Straight Talk. The representative said he understood and he started the process. At this point everything was fine. I gave him the information he requested when he asked for it. He then gave me a whole new phone number and I told him we wanted to transfer an existing number, he said we would take care of that after he was finishing what he was doing. He finishes and again I tell him we want to transfer the existing number. He said fine, that it would be an additional $45 to do this. He had put the $45 card on that phone that the friend had given us and it was left in his name. I explained again what I wanted done and he refused to do it unless I brought another card, since he had already used our card to re-activate our friends account. I have spoken to several people at Straight Talk to fix this situation and I have gotten absolutely nowhere. They all want me to pay another $45 for a new card, since the card I purchased was applied already, not to where it was suppose to go but where they put it and won't fix what they did. Our friend has also spoken to them and explained what needed to be done, but nothing. This morning I get an email telling us that the payment of $45, which is for 30 days, which we purchased on 2-06, is due again on 2-14, since the service is up on the 14th. This whole thing is a mess and there is no one I can find to talk to it about who can fix it. I just wanted them to give us what we asked for and paid for. They made the error and they refuse to fix it.
     
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Posted by Tam on 2013-11-06:
With straight talk customer service reps it is necessary to be extremely precise. Tell them in very simple terms what you are needing done and repeat it as many times as necessary. This is an unfortunate experience. The rep should have fixed that immediately. It would have been best to remain on the phone as long as it took, asking to please speak with someone else, even if it took speaking with a few people. Yes, we are spoiled Americans and expect things to be easy and all peaches all the time so this may seem tedious. However, it is well worth not having to pay an arm and leg and not having constant overage charges and being locked in to a contract and in jail with one company for two years.
Posted by Tam on 2013-11-06:
This is indeed unfortunate. It sounds like you were precise about what you required, yet they flubbed it. As previously stated, I've not had any problems in several years. One thing you mentioned cannot be at all possible though, which is that you'd be expected to refill on the 14th when you just filled on the 6th. There is no way the service would have "been up" seven days after activating. It's lasts for thirty days and it isn't possible for it to last a lesser amount of time.
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Warranty Replacement Leaves You Without Service Up To 14 Days
Posted by Here1585 on 12/19/2013
PITTSBURGH, PENNSYLVANIA -- First, no complaint about the actual cellular service. No drop calls, internet worked fine. HOWEVER, the phone died just before a year of service (Samsung Galaxy Proclaim adapter plug failed couldn't charge). Immediate response from Philippine representative who told me my phone was warranted and would take 3-5 days. Groovy! A week later nothing. I called again and evidently spoke to a relative of the Filipino and asked me if I got an email from FED EX to return my phone. I checked my email and there it was! I asked the Asian descendant "so what?" He then told me I had to mail my phone in first and then they would send me a "replacement" phone. OK, so a week has gone by already and I get this nugget that might have been important to know 7 days earlier. I then find out that the $150 Galaxy Proclaim was not available and my replacement phone would be a cheaper version the Galaxy Centura which sells for $99. I explained that I wanted the same phone and I was told that I used my Proclaim for almost a year and it wasn't worth the same value!

Knowing that this was going nowhere so I made a mistake of reverting to my original issue - sending in my phone BEFORE they send the replacement. I asked him what I was supposed to do for communications while they send a replacement (my phone worked as long as I hand held the plug adapter and raised my left hand in a circular motion from North to South while my right hand applied 8 pounds of pressure to the plug adapter) and why was I not told this on the original call? Wait for it..."that's our policy that you agreed to." I asked for a copy of the signed agreement and was told that the little box I checked when I purchased it that said "accept terms and conditions" is my copy. Shame on me for not having a law degree and 3 hours of nothing else to do! OK. My bad. However, this didn't explain why they didn't tell me this a week before on my initial call. Wait for it..."we did tell you" was his next line.

Of course I assumed his 5th cousin twice removed told him this from our initial call! I explained in very plain English (not sure that means anything with Straight Talk) that had I been told I had to send the phone first I would have had this hissy fit on the initial phone call! I asked if the calls were recorded and if so, go back and check. Again he insisted that I was told and again in very plain English I said "are you calling me a liar?" He said YES! Wow! Got to give him some cred! I didn't get the standard off-shore response we ALL get when we call BollyWood and the Philippines "I understand." I asked if he was kidding and he again suggested that I was told. I asked for a supervisor and he said "he will give you the same answer." I said "that I'm a liar?" And the phone went dead. I cooled down and called again about 3 hours later. Same lame discussion. However, I got an email for "management" complaints that I will share with all of you ERDManagement@Tracfone.com.

I explained my story in an email and got a response within an hour. Sorry! No exceptions. But my complaint about getting a lesser value phone was well worth the email. Their response was "you used the phone and it's value is not worth the cost of an original replacement so you are getting the less expensive phone." I'm not kidding...that is word for word the response!

So I wrote an email back and asked them if I purchase a 55" TV and after 11 months it fails, they would give me a 22" TV as a warranty replacement? I actually got a response (of course no name or signatures) which said that is not the same! I did get them back a little bit though. They kept referring back to the "terms and agreement" on the internet site but then the girl asked me for my name and address. I busted out laughing and said, look it up on your website. I gave you the info when I bought the damn phone! Not surprisingly she didn't get the irony! I held fast and didn't give it to her but what a waste of a funny opportunity!

Enough already. I switched my daughter to Boost and sent the phone back to get my cheaper replacement. Trust me...it is going to cost them at least a replacement phone. For all to know, I intend to have a YouTube moment with it and hope it goes viral! I'm going to film a short introduction to the issue and then take the brand new phone and unwrap it and beat it to death with a 5 pound hammer. I'm going to box it up and send it back and tell them to just keep it! Keep your eyes open for this on YouTube in the next couple of weeks!
     
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Posted by Soaring Consumer on 2013-12-21:
When an item breaks under warranty you are entitled to an equivalent or better unit. To use depreciation as an excuse to send a cheaper, lesser phone as a replacement is a violation of many laws including Magnuson–Moss. Send copies of this correspondence to your state's office of the attorney general's office.
Posted by CrazyRedHead on 2013-12-21:
Your identical like new replacement phone is covered under the warranty through the manufacture, I would suggest reading it.
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Be Cautious About Which Phone/network You Purchase
Posted by Barbgb2497 on 09/30/2013
ARIZONA -- Beware of having a problem - their customer service reps are not paid to think, just follow standard procedures. I purchased a Straight Talk phone to be used in two different zip codes. I successfully used the phone in the first zip code for four months - no problems. When I went to the second zip code the phone won't work. Why? Because the local Wal-Mart says it's a known issue in the area I live. It works two blocks from my home, just not on my street. Everyone here has a Sprint phone. I need a Sprint/CDMA phone, not an AT&T, Verizon, or T-Mobile GSM phone. I've been going through the Straight Talk customer service process for four weeks and the phone still doesn't work at my home. They've sent me multiple SIM cards (forgetting to send the first one for five business days until I tracked down a supervisor). One month later they tell me to FedEx them the phone I paid for ($149) and then they'll send me the same phone/SIM card. They don't care that it won't work, we have to follow their process.

Now they expect me to be without a phone for two weeks during this process - 5 days for my phone to get to them and 5 business days to get me another one. They won't send a replacement phone until they receive mine. I'm supposed to trust them with my phone, but they won't trust me.

After five days I had to get a land line. Now I purchased a $19.99 Sprint phone with Boost Mobile (uses Sprint) and it works fine at my home. I need it when traveling during the time they will have my phone. They continue to charge me the monthly service charge even though they tell me that once the phone works they will credit me for the time it didn't work. Very frustrating.
     
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Posted by Carol Eaves on 2013-10-01:
I went thru the same kind of problems. R u in Ft. Myers, FL? Straight Talk uses t-mobile satellite in my area. I dropped AT and T which worked fine, but I couldn't afford it anymore. And I had tried t-mobile, but couldn't get service. So ended up Straight Talk sent me an AT and ,T SIM card so I can receive a signal. All works except pic msg in text msgs.
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Warning - Do Not Buy A Straight Talk Phone
Posted by Sapphire_073 on 04/05/2013
MONTGOMERY, ALABAMA -- I purchased a straight talk phone less than a month ago...When I got the phone-I randomly called people with not knowing because of the phone keypad...I locked the keypad but when I had to unlock the pad..there was a button that say to unlock..The button to unlock the phone did not work properly so I had to keep mashing it to try and unlock the phone...In which this was a headache..Also, if I held the phone to close to my ear...it would mute the phone..So, by now I decided that this was not the phone that I really wanted. Than I decided to wait until it was time to renew my order than I was going to transfer my service.

A few days ago...a friend sent me some picture..I downloaded the picture and for whatever reason the phone froze than the screen turned sort of a whitish color. I removed the battery and power the phone up again and the screen still was still blank.

In the mean time-I was waiting for a return phone call from my friend. So, I used another phone to check my voice message. To my surprise, my phone calls were being transferred to another friend of mine phone. I had a hard time believing that this had occurred being that I did not initiate call forwarding.

This is when everything started to go downhill. I called Straight Talk after for two hours and the phone was constantly busy. After repeated calls and couldn't get through. I ended up googling and can across a website that was called gethuman.com. I was able to get through and to actually speak to a rep...I was instructed to take the battery out-in which I had already done prior to making a call. That didn't work than I was told to dial 22890 in which I kept telling the agent that the screen was blank and it would not allow to dial a number...I kept trying to explain to them that my phone was going to another number...each time the agent did not address the issue I stated..They put me on hold and when they returned provided me with an answer that did not make absolutely no sense. I had never been so frustrated in my whole life with a cellphone company. None of the agents make any sense and had no clue what to help me..So, I asked them what did I need to do..the agent told me they could send me a new phone and that could take 2-3 days before I would receive it...in the mean time my phone would still be routed to someone else phone..
So, I had already decided that I did not want straight talk in the mean time I had ordered a boost phone..I ended having my service transferred from straight talk to Boost Mobile in order to have my calls routed by to my phone.

I still have no clue how the calls were directed to someone else phone when I did not forward the calls.

The experience I had was awful...The agent lack training and have no clue what they are talking about...This is a foreign call center and the agent English is horrible. They are reading from a script or have a knowledge base system that they can query for certain issue...If they can query the issue they have no clue what to do.

If Walmart back this product-that doesn't say very much about Walmart...Even though I am a Walmart customer..The reason I decided to purchase this is because it is advertised by Walmart..Walmart CEO needs to purchase one of these phone and called customer service and see what kind of experience he have...Walmart needs to stick with retail not cell phones.

In closing...if you are looking for an headache and want to endure frustration..than please obliged and get one of these phones- otherwise stick with a reputable company that back their product. I guarantee that if you purchase one of these phones and have to call customer services. You will be on this website writing an complaint.
     
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Posted by Dakota1015 on 2013-04-06:
We have used Straight Talk for three years and are happy with the service, but you are right, the customer service needs to be moved to this country. If you deal with them online it is a lot easier. Also, make sure the phone you get is on Verizons network, not ATT or T-Mobile. The reps at WalMart will tell you which phones use Verizon if you ask. To us, saving a ton of money and not being tied up in a contract where they can take advantage of you is worth the hassle you get when you have to deal with them on the phone.
Posted by Barbara on 2013-09-30:
Every zip code is different regarding which network to use. Where I live only the Sprint network will work, not AT and T, Verizon, or T-Mobile. Got to the network providers website and enter your zip code, that will tell you which provider you can/can't use.
Posted by Tam on 2013-11-06:
I've never had any problem with straight talk. However, It can be frustrating talking with reps from foreign countries with thick accents. I do understand that, but judging by your total annihilation of the English language, the rep probably had a very difficult time comprehending what you were attempting to convey.
Posted by Pam on 2013-12-14:
I bought a straight talk plan BYOP and had Wal-Mart wireless service to active waited 2 hrs still no activation was told sim card bad none left in the store went to another Wal-Mart they refused to let me exchange the sim card and plan that I purchased for 65.00 was told it was activated wrong. But it was activated by Wal-Mart staff still would not return my money. I tried to contact Straight Talk so far no luck.
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If you buy a 30.00 card within 13 days all the minutes are gone, when you didn't use the phone.
Posted by Babycvb222 on 05/13/2012
TENNESSEE -- I have bought a 30.00 card from straight talk three times. Each time the card never last more than 10 to 13 days. I do not use the phone often. I rarely get any calls. It is impossible for the minutes to be used. It does not good to call, I am unable to understand anyone in customer service. There is not a available itemize list of your call to check. Basically I have been cheated three times. I am very unhappy with this service.
     
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Posted by Tezrien on 2012-05-13:
I would bet you text a lot. If you read the card it tells you that each outgoing AND incoming text costs one to two minutes each. That sure would make your time fly. It's why we just pay the extra $15 for unlimited and don't worry about it. We've been using ST for 2 years now and have yet to have a service related issue.
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