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Service Prejudice
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CRESCENT COTY, CALIFORNIA -- On June 8, 2014, my wife of 21 years, **, and I had ridden our motorcycle to Grants Pass, Oregon to have dinner with some friends before I went in for a liver cancer tumor removal surgery the following week in SF. Because of dietary needs we usually carry our food and/or stop at Subway Sandwiches establishments when traveling because their advertisements and nutrient charts encourage health conscious persons, and/or, persons with health conditions, to patronize their establishments.

On our return trip, June 9, 2014 at approximately 3:30 p.m. we stopped for a needed meal at a Subway in Crescent City, CA. ** went in to order sandwiches while I removed cold weather gear from the old Harley Davidson motorcycle, which we parked directly in front of the store. I laid our coats etc in our booth, took a bite of my sandwich, and then headed for the restroom with an urgent (diabetic) need to urinate. When I got down the hall there was a handwritten note on the door "out of order" and get key from counter person.

No one was at the counter so I said hello excuse me loudly until the young man came out of the back. I told him I had a medical condition and needed to use a restroom whereas he told me the restroom is out of order. I asked if I could use whatever facility he used because I am diabetic and I'm not going to stand here and [snip] my pants. I told him by law they have to have a restroom or post it where the customers can see before they make their purchase. He said "I only work here"! I told him "You ought to take some initiative". He said "I'm calling the cops", I said "call the cops you little twerp". I was wetting my pants some and went outside around the corner and finished.

When I returned ** was out by the bike. I said what are you doing out here. She said he kicked us out. I asked her did he tell you to leave and she said no. I said he did not tell me to leave either and we bought sandwiches. I got my hand sanitizer off the bike and we went back in and sat down and started eating our sandwiches. This was when ** told me of the initial attitude she had received from a female counter person when she first started the ordering process. It did seem that they did not really want our business and treated us like we were trash.

I am 62 and a 30+yr CA State Park WKR I employee (retired), and my wife ** has been a small business owner for 21+yrs. As we were eating our sandwiches a Crescent City PD officer came in and talked with the kid at the counter (**). I Placed my CDL and CCWP (though I was not carrying my firearm) on the table. He came over to get our story. After, he went back over and talked to the kid again he came back and said the kid wants us to leave and they reserve the right to refuse service to anyone. **, the counter person was very reluctant to give us his name. The officer told him we have the right to know the name of the person that was having us removed.

The officer gave us ** (removed) name and we left. As we were getting our coats and helmets on, another CCPD car arrived. What a waste of obviously much needed local resources. We rode to the beach to finish eating our sandwiches and let my pants dry completely. After arriving home I called Subways Corporate office and they said there is nothing they can do because the stores are independently owned.

I called and talked to the manager of the 3 Crescent City Subways, **. She apologized for the employee's behavior and stated that she had directed them to call her under such circumstances because she is just two minutes away. She also stated that she had told them, prior to our incident, that if someone was in dire need of the restroom, to warn them of a damp floor and let them use it. She said it was a leaky sink. For this reason I maintain the counter persons mean humiliating demeanor was because we were motorcyclists, and/or he was not allowing use of the facilities to eliminate the need to clean the restroom.

The cause of restroom closure was indeed a leaky sink, which was confirmed by the owner, ** who called me a while after I discussed the incident via phone with manager **. I asked owner ** to please send me a letter outlining a resolve that would appease my wife and I. Considering a discriminating attitude against motorcyclists, humiliating a person with a documented history of serious debilitating medical conditions that must be kept under control, and considering the embarrassment of wetting myself, and considering the embarrassment of being legitimate responsible law abiding citizens evicted from a very visible business with law enforcement presence.

The letter we received from owner, **, certainly did not appease either ** or myself. These acts (with exception of the CCPD officers) were all carried out in a most definite mean spirited manner. Even an untrained, non-prejudiced employee would know right from wrong in these circumstances. No business has the right to degrade and humiliate a person in such a manner. As per paragraph 2 of owner ** June 13, 2014 letter of apology, ongoing staff training obviously is not a forceful enough motivational tool and they "certainly dropped the ball the day you (we) were in the Crescent City store".

I, **, demand an immediate (by August 15, 2014) agreeable resolve of this matter or we will be forced to seek the maximum award through small claims court to resolve any and all damages and/or claims incurred in the incident at a Crescent City Subway, owned by **, on June 9, 2014. We swear, under penalty of perjury, that the statements and claims contained herein are true and correct to the best of our recollection. Gift certificates will be returned.

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Terrible Quality Control -- Even Worse, the Non Response to Complaint by Whoever Oversees This Outfit
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN CLEMENTE, CALIFORNIA -- I ordered online 4 sandwiches, a foot long meatball marinara, a half chicken ranch cheese melt, half tuna salad and half Italian BMT. As you can see from pictures, the meatball was a half and the chicken ranch cheese melt had no lettuce, tomato or cheese so no melt, just a dry roll w/ two strips bacon and 6 pathetic pieces of chicken. When I called back they would not answer phone ten minutes before closing. When I complained to admin staff, got no response. It has been two days, nothing from the local restaurant or Subway anywhere. They are aware because I sent them the attached pictures.

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Not Enough Meat
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BAKER, LOUISIANA -- I went to Subway and I ordered a meal. Then they started asking if what I wanted so I ordered my teriyaki chicken. So when I got home I took a bite of my Sub and I got a mouthful of bread and condiments. They should be ashamed for ripping people off like that and they should give everyone a refund. If they (Subway) want to stay open then they gonna have to do better. #nomeatnomoney #nomeatzonetheyknowbetter

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Worst Subway Experience Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GRANITE CITY, ILLINOIS -- My wife, two grandchildren and I were shopping at Walmart #1761 in Granite City, Illinois, which has a Subway restaurant at the front of the store. We decided to have dinner there, and everything that could go wrong, did. My wife wanted to try the Ham and Jack Slider sandwiches that have been advertised. We were told by the server in a brusque, I-don't-care tone, "We don't have any sliders available. We're all out." We ended up ordering two Italian meatball sandwiches, a tuna sandwich, an Italian beef sandwich and a ham-and-cheese sandwich.

My wife wanted onions on the Italian beef sandwich. The server responded: "Sorry, we're out of onions." I wanted onions, too, but I just asked for spinach as one of the toppings. The spinach was limp and darkening like it had been out on the shelf too long. We ordered Icee drinks for the two grandchildren--one cherry, one blue raspberry. I noticed a warning light was flashing on both sides of the machine. Turns out neither was ready to dispense. My wife asked, "How long will it take them to freeze?" The server replied: "I don't know how long." One of my grandchildren began crying; seems he wanted an Icee. We convinced him to have a Coca-Cola.

When we served it to him, he took a sip and said, "This tastes weird." His older sister tasted the soda and said, "It's nothing but carbonated water." So we had to dump the Coke and get him a root beer. Meanwhile, my wife and I ordered broccoli cheese soup. The soup was lukewarm and came to us without spoons.

My wife asked the server for spoons--and had to wait while she concentrated on the sandwich was making for another customer. (It would have taken all of three seconds to reach under the counter and give her two spoons.) We never got napkins, which made it tough to keep the grandchildren clean. Worst of all, I never got a receipt even though I was paying with a credit card (perhaps the server knew she was going to get a nasty review.) Subway has gone down, down, way down in the past few years, and I don't plan to visit this one again.

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Bad Customer Service Subway - Walmart Super Center - Germantown Wisconsin - USA
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GERMANTOWN, WISCONSIN -- Bad customer service Subway - Wal-Mart Super Center - Germantown Wisconsin -USA. On the 16th of Oct. 2014 at 11:20 am, I was ordering some sandwiches and one of them I wanted to make it a meal. I told the sandwich artist girl that this will be a meal then I handed a bag of chips to my son (4 year old), he opened it and starts eating it. When I was checking out, the girl said that the credit card machine is not working (she didn't state this while she was making my sandwiches, neither there was a sign that said the credit card machine is not working).

I had no cash, just had my credit and debit cards to pay, so she said that she will give me the sandwiches but not the chips bag, and in what I call an ultimately rude, she asked me to grab the chips bag from my son while he was eating! I told her he already opened it so what she is [going to] do with it? She said in a very rude (with no reason) that she still has to take away the chips bag from him! I asked her to call the manager. She said that she is the manager.

All of that conversation and even while she was making my sandwich, she had a very bad attitude with a frown on her face. Even the way she asked for the chips bag was very rude! She never said "sorry for this". I gave her back the sandwiches and stated that I will complain about her and this awful customer service. Would you do this? Grab a bag of chips from a child while he is eating it saying this is the policy? And it was not my fault from the beginning!

Is that how Subway train their employees? Seriously? I will still send to the TV station about this story and will post it to Facebook and twitter with the store address and the manager name. I had the worst experience with that Subway today! I have been buying their sandwich for ten years, after this I will never go back to that Subway again.

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Told to leave
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON, TEXAS -- I visited Subway at Gessner and S. W. Freeway I believe 8704 Gessner on 4/ 28/ 2020. There was no one in the store like always when I go 1 or more a week. I was told they could not serve me because I was not wearing a mask which I cannot find one because everybody is out and I do not want to pay 10.00 for a 1.00 mask and it is not mandatory by the governor of Texas. She could of gave me a mask or told me to wait in my car or to put my shirt over my mouth. I can think of a lot of ways this could have been solved rather than no I cannot serve you, Really!!! I promise 2 things. I will never step into a Subway again and 2 I have many friends on Facebook across the U. S. so you know what I am about to do next. How much money did you lose just today because of this?

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Won't Do Online Order Correctly
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

FT WASHINGTON, MARYLAND -- I ordered another online sandwich from Subway two days ago and I asked if they followed my special instructions & was told by management that they don't read special instructions. You only receive specials if you order online but the customer takes the risk of the establishment not following the order.

Someone needs to intervene at the Subway in Ft Washington MD off Swan Creek Rd because management stated it to me in front of customers and his staff that I didn't say any special instructions at 1st & then when he looked at the receipt & it was highlighted in different font at the top, he said, "I don't read notes. I just pay attention to the order at the bottom." I shouldn't feel like I have to order online to get the special rates BUT I must be inside the establishment when I order online to make sure it's done correctly.

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Bad Place
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

1966, PENNSYLVANIA -- I went to Subway out on 5th Street Highway and they call a slider with one piece of meat which is as thin as a piece of copying paper or fax machine paper with nothing but a roll that's about it! Their sandwiches are fairly okay. They put a little meat on them but for real the sliders are a joke guys and girls. They are absolutely **. There's no meat on them at all. Can't add extras without being charged. The overall thing with the sliders with Subway is really just a gimmick just to make more money in their pockets but not filling your belly that is hungry. Screw Subway. They can all blow it out their ** because there's no way I would buy a sandwich from them anymore.

The way they skip and cheat you on a real sandwich which has weight to it not a sandwich which you can throw across the parking lot. Oh, well maybe not even across the parking lot because it would probably fly away that's how light their sandwiches are. Just to let everybody know don't ever buy the sliders from any Subway because it's just a big scam to make more money for a ** Subway shop in the first place!

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Owner behavior
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CUBA, ILLINOIS -- Subway 61984 Cuba Illinois. The owner yelled and cussed at teenage employee. Dropping the "F" bomb.

Owner told employee to go home and come back in one hour, when employee came back, employee told owner, that she refused to be treated like that, and she quit. As employee was leaving owner yelled " your making a mistake, you will be sorry".
Then owner telling people that employee quit because she didn't want to work mornings.
When the truth is that teenage employee got a second job, so she could work two jobs, to pay for college.
As a consumer, and a mother, I refuse to spend my money at a place where a grown women would yell and cuss at her employees. Especially a teenage girl, who is trying to better herself and get money to go to college.If this owner behavior, offends you.... Please refuse to eat at Subway!!!

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Very Rude, Close Early, Do Not Honor Promotions! I Get Promos on My Phone and They Say They Are No Good!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WICHITA, KANSAS -- We have been going to this Subway forever and now they have new workers who close the store early, are rude, and refuse to honor promos that are received on my phone! It was BOGO plus all classics were six dollars! We asked which ones were classic and she said, "All of them"! I then told her I had a promo code on my phone and she replied, "That is no good. You have to go to the site to get it!" Duh! I was on the site! Then she said only the cold cut is on sale! O.K. Enough is enough!

Every time we go in someone else is working! We have gotten home and had wilted lettuce and pitiful tomatoes! Looks like a bologna sandwich! Bread so hard it would break a tooth! But, I was nice about it! No more! Don't treat me like an idiot! So, as far as I'm concerned, so far Subway owes me 4 subs for not honoring my codes and coupons and overcharging me when I used coupons! Really! I can count! Where's my drink? Why do I get promos if Subway says they are no good! They are really bringing the franchise down! I'm not alone in this!!! Help!!!

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Subway Rating:
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1.6 out of 5, based on 61 ratings and
229 reviews & complaints.
Contact Information:
Subway
325 Bic Drive
Milford, CT 06461-3059
203-877-4281 (ph)
www.subway.com
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