SAN CLEMENTE, CALIFORNIA -- I ordered online 4 sandwiches, a foot long meatball marinara, a half chicken ranch cheese melt, half tuna salad and half Italian BMT. As you can see from pictures, the meatball was a half and the chicken ranch cheese melt had no lettuce, tomato or cheese so no melt, just a dry roll w/ two strips bacon and 6 pathetic pieces of chicken. When I called back they would not answer phone ten minutes before closing. When I complained to admin staff, got no response. It has been two days, nothing from the local restaurant or Subway anywhere. They are aware because I sent them the attached pictures.
WICHITA, KANSAS -- We have been going to this Subway forever and now they have new workers who close the store early, are rude, and refuse to honor promos that are received on my phone! It was BOGO plus all classics were six dollars! We asked which ones were classic and she said, "All of them"! I then told her I had a promo code on my phone and she replied, "That is no good. You have to go to the site to get it!" Duh! I was on the site! Then she said only the cold cut is on sale! O.K. Enough is enough!
Every time we go in someone else is working! We have gotten home and had wilted lettuce and pitiful tomatoes! Looks like a bologna sandwich! Bread so hard it would break a tooth! But, I was nice about it! No more! Don't treat me like an idiot! So, as far as I'm concerned, so far Subway owes me 4 subs for not honoring my codes and coupons and overcharging me when I used coupons! Really! I can count! Where's my drink? Why do I get promos if Subway says they are no good! They are really bringing the franchise down! I'm not alone in this!!! Help!!!
NEW PORT RICHEY, FLORIDA -- The manager Stephanie has no business as a manager. She is not professional in the way she treats her customers. While I was in the store dining room I was a witness to her constant rudeness to customers. All she wanted to do was hurry and get the customer out the door so she could go to the back where no one could see her.
CRESCENT COTY, CALIFORNIA -- On June 8, 2014, my wife of 21 years, **, and I had ridden our motorcycle to Grants Pass, Oregon to have dinner with some friends before I went in for a liver cancer tumor removal surgery the following week in SF. Because of dietary needs we usually carry our food and/or stop at Subway Sandwiches establishments when traveling because their advertisements and nutrient charts encourage health conscious persons, and/or, persons with health conditions, to patronize their establishments.
On our return trip, June 9, 2014 at approximately 3:30 p.m. we stopped for a needed meal at a Subway in Crescent City, CA. ** went in to order sandwiches while I removed cold weather gear from the old Harley Davidson motorcycle, which we parked directly in front of the store. I laid our coats etc in our booth, took a bite of my sandwich, and then headed for the restroom with an urgent (diabetic) need to urinate. When I got down the hall there was a handwritten note on the door "out of order" and get key from counter person.
No one was at the counter so I said hello excuse me loudly until the young man came out of the back. I told him I had a medical condition and needed to use a restroom whereas he told me the restroom is out of order. I asked if I could use whatever facility he used because I am diabetic and I'm not going to stand here and [snip] my pants. I told him by law they have to have a restroom or post it where the customers can see before they make their purchase. He said "I only work here"! I told him "You ought to take some initiative". He said "I'm calling the cops", I said "call the cops you little twerp". I was wetting my pants some and went outside around the corner and finished.
When I returned ** was out by the bike. I said what are you doing out here. She said he kicked us out. I asked her did he tell you to leave and she said no. I said he did not tell me to leave either and we bought sandwiches. I got my hand sanitizer off the bike and we went back in and sat down and started eating our sandwiches. This was when ** told me of the initial attitude she had received from a female counter person when she first started the ordering process. It did seem that they did not really want our business and treated us like we were trash.
I am 62 and a 30+yr CA State Park WKR I employee (retired), and my wife ** has been a small business owner for 21+yrs. As we were eating our sandwiches a Crescent City PD officer came in and talked with the kid at the counter (**). I Placed my CDL and CCWP (though I was not carrying my firearm) on the table. He came over to get our story. After, he went back over and talked to the kid again he came back and said the kid wants us to leave and they reserve the right to refuse service to anyone. **, the counter person was very reluctant to give us his name. The officer told him we have the right to know the name of the person that was having us removed.
The officer gave us ** (removed) name and we left. As we were getting our coats and helmets on, another CCPD car arrived. What a waste of obviously much needed local resources. We rode to the beach to finish eating our sandwiches and let my pants dry completely. After arriving home I called Subways Corporate office and they said there is nothing they can do because the stores are independently owned.
I called and talked to the manager of the 3 Crescent City Subways, **. She apologized for the employee's behavior and stated that she had directed them to call her under such circumstances because she is just two minutes away. She also stated that she had told them, prior to our incident, that if someone was in dire need of the restroom, to warn them of a damp floor and let them use it. She said it was a leaky sink. For this reason I maintain the counter persons mean humiliating demeanor was because we were motorcyclists, and/or he was not allowing use of the facilities to eliminate the need to clean the restroom.
The cause of restroom closure was indeed a leaky sink, which was confirmed by the owner, ** who called me a while after I discussed the incident via phone with manager **. I asked owner ** to please send me a letter outlining a resolve that would appease my wife and I. Considering a discriminating attitude against motorcyclists, humiliating a person with a documented history of serious debilitating medical conditions that must be kept under control, and considering the embarrassment of wetting myself, and considering the embarrassment of being legitimate responsible law abiding citizens evicted from a very visible business with law enforcement presence.
The letter we received from owner, **, certainly did not appease either ** or myself. These acts (with exception of the CCPD officers) were all carried out in a most definite mean spirited manner. Even an untrained, non-prejudiced employee would know right from wrong in these circumstances. No business has the right to degrade and humiliate a person in such a manner. As per paragraph 2 of owner ** June 13, 2014 letter of apology, ongoing staff training obviously is not a forceful enough motivational tool and they "certainly dropped the ball the day you (we) were in the Crescent City store".
I, **, demand an immediate (by August 15, 2014) agreeable resolve of this matter or we will be forced to seek the maximum award through small claims court to resolve any and all damages and/or claims incurred in the incident at a Crescent City Subway, owned by **, on June 9, 2014. We swear, under penalty of perjury, that the statements and claims contained herein are true and correct to the best of our recollection. Gift certificates will be returned.
SENECA, SOUTH CAROLINA -- Really looked forward to trying this sub. I love pastrami. The pics showed a nicely sliced sandwich. Looked great, but what we got looked more like the cut off fat and waste scraps that the butcher usually throws out. There were no slices to it. It was hard to eat for have to pull out the fat and non chewable waste in each bite. There didn't seem to be hardly any quality meat to it. Has Subway got so greedy that they are buying scraps from butcher shops and passing them off as food? You got me on this one but for now on I'm going elsewhere
GERMANTOWN, WISCONSIN -- Bad customer service Subway - Wal-Mart Super Center - Germantown Wisconsin -USA. On the 16th of Oct. 2014 at 11:20 am, I was ordering some sandwiches and one of them I wanted to make it a meal. I told the sandwich artist girl that this will be a meal then I handed a bag of chips to my son (4 year old), he opened it and starts eating it. When I was checking out, the girl said that the credit card machine is not working (she didn't state this while she was making my sandwiches, neither there was a sign that said the credit card machine is not working).
I had no cash, just had my credit and debit cards to pay, so she said that she will give me the sandwiches but not the chips bag, and in what I call an ultimately rude, she asked me to grab the chips bag from my son while he was eating! I told her he already opened it so what she is [going to] do with it? She said in a very rude (with no reason) that she still has to take away the chips bag from him! I asked her to call the manager. She said that she is the manager.
All of that conversation and even while she was making my sandwich, she had a very bad attitude with a frown on her face. Even the way she asked for the chips bag was very rude! She never said "sorry for this". I gave her back the sandwiches and stated that I will complain about her and this awful customer service. Would you do this? Grab a bag of chips from a child while he is eating it saying this is the policy? And it was not my fault from the beginning!
Is that how Subway train their employees? Seriously? I will still send to the TV station about this story and will post it to Facebook and twitter with the store address and the manager name. I had the worst experience with that Subway today! I have been buying their sandwich for ten years, after this I will never go back to that Subway again.
NANUET, NEW YORK -- Any footlong for $5.00 advertised on TV and in the store. However, there is an exception to the rule. Specialty sandwiches are charged more even though there is no disclaimer to that fact on TV or in the store... We called customer service for Subway and got someone who basically told us too bad, tough **. We told her that we were charged $9.50 for a pastrami sandwich even though it was clearly marked any footlongs for $5.00. She told us that it was a specialty sandwich and that there was a disclaimer in the store in fine print. We said that there wasn't any such disclaimer in the store. So she basically told us that it was our fault and nothing was resolved to appease us.
FARMINGTON, NEW MEXICO -- I was wondering if anyone else noticed that Subway has a unique way of cheating you out of value? Whenever I order a 6" sub, there are a certain amount of tomatoes, scoops of tuna, meatballs, etc... each and every time. The amount never changes, unless you order double-meat or extra this or less of that. But in general, they are like clockwork in their preparation.
The catch is whenever you order a 12" foot long sub, which is in essence 2-ea. 6" subs, you would think the proportions are just double (2x). Wrong. They actually scale back on the amount of tomatoes, scoops of meat, etc... For instance, a 6" sub always gets 3 slices of tomatoes. However, like clockwork, when they prepare a 12" sub, they trim it down to 5 slices. I've noticed the same with the scoops of tuna and the amount of meatballs. It's not by accident either. They do it each and every time.
This sneaky practice is not limited to this particular location either, as I have witnessed it in other cities and states. Solution: If you are ordering a 12", simply ask them to cut it in half BEFORE they begin to make the sandwich, which is something they always do after making it anyway. This way they are forced to give you the proper amount of toppings you are being charged for. It may not seem like much, and perhaps insignificant to most, but over the course of a day, month, year, just think how much that adds up to.
ATLANTA, GEORGIA -- I was a regular visitor to Subway, for one purpose only - the Seafood and Crab sub. I would get it just with some cheese and lettuce. Sounds plain, but it was delicious. It started out at the Subway by my office, where they wouldn't have it once in a while. They never told me that Subway was discontinuing it.
It wasn't until I visited another store near my home and asked the person working the counter what was going on. That's when he told me that Subway wasn't going to carry it any longer. Apparently not enough people were ordering it and they had to throw the leftovers away quite a bit. I haven't been back to another Subway since they stop selling it and don't plan to. I will really miss that sub and will anxiously await it's return (if ever).
DEERFIELD BEACH, FLORIDA -- On December 29, 2012, I visited one of your establishments at 50 SE 20th Avenue in Deerfield Beach, Florida, at approximately 3:10 P.M. I ordered a double chicken salad. Once I sat down, I discovered the chicken had been warmed up, which melted the cheese, and there was too much salad dressing for my liking. So, I approached the cash register where I told the gentleman the issues and that the salad would have to be remade.
He didn't even address me and turned immediately to the girl next to him making subs and told her the situation. She then told the girl who made the salad at which point I heard, "She didn't tell me she didn't want the chicken warmed up." My first question to you is, why do I need to tell her? Shouldn't she be asking the customer their preference in the first place?
The manager of this location, whose name I cannot reveal, as he would not divulge this information, so for all intents and purposes, he will be named **, heard the commotion and asked what the issue was, addressing me in a very unfavorable manner. He completely dismissed the issue at hand and simply stated, "This is a Subway policy and the chicken has to leave our hands to the customer hot." How this pertains to having the salad remade, I'm not quite sure.
** then turned away and continued making incoming customers' subs. After a few minutes of being ignored, I spoke up and asked the cashier if they were planning on remaking the salad or to just ignore me, their customer, all day. ** began a shouting match with me, telling me that he told me to wait while they served other customers and said to me, "You're a rude person and I don't deal with rude people. I told you to wait, so why don't you go home and get some training on how to be nice." This was quite hurtful and disappointing to hear.
As someone who worked in the service industry for more than a decade, I'm sure you know as well as I that you never talk to a customer or client like that, even if they are in the wrong. His job was to defuse the situation and fix the issue. All he had to say to calm the situation down was, "Sorry about that. We'll get your salad remade once we clear up this line of other customers."
It would have been that simple, but he continued to belittle me and behave condescendingly in front of the other patrons by first offering me a refund and then refusing to give me a refund stating that he does not "take commands from rude people or give refunds to rude people." ** got so frustrated that he threw out my salad and even told me leave.
He then ignored me, even after I asked, "Are you giving me a refund or are you remaking my salad?" He said NOTHING and continued to cash out other customers UNTIL he found out my boyfriend was recording the situation on his smartphone, a video I would be more than happy to share if you would like a copy. Only THEN did he give me back my money and even said, "Thank you."
I am completely shocked at the way this manager handled the situation. When a customer comes to you with a problem, regardless of their demeanor or attitude, your job as a manager and a leader is to be objective and to help the customer. I am told by this manager that I need training to be less rude, so after hearing (and potentially viewing) what transpired, what, in your opinion, would this manager need? I am absolutely disgusted with this situation; I have never been spoken to like that, thrown out of a restaurant, and embarrassed like this. This was completely the wrong way to deal with a customer.
If someone has an issue with a product you are offering, does this entitle them to speak to a customer like this? I can only imagine the repercussion this had on the customers around us as well as his staff. Every other customer in the restaurant was looking at us with their jaws dropped. If this is the poor attitude ** portrays on how he handles this type of situation, his employees will only learn this destructive behaviour. If you are looking to hire motivated people, as your website states, you definitely have a manager working at this location who is motivated to lose customers, which is no way for a leader to act.
I've always been satisfied with the service and food at Subway, but after this interaction, please be assured that I will be retracting my future patronage from any Subway restaurants, as this experience has understandably turned me off. After weeks of contact with head office, I finally heard back from the district manager who sent me a one-line email stating that he was sorry and welcomed me back at any time.
This less-than-acceptable reply prompted me to email him back and ask for a better resolution and he never answered both emails I sent him. I finally had head office contact the owner who supposedly said the employee was laid off for a week and retrained and that I was invited back for a free meal. Being from Canada, I can't imagine how I would take advantage of this offer, but the owner and head office never answered me on that either. That's some award-winning customer service!