Subway

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Being skinny has its price!
Posted by on
As I sat inside the lobby of our local Subway this afternoon eating lunch, I happened to look down at the napkin and tray liner. Both items list the amount of calories and fat contained in each of their "Fresh Fit" sub sandwiches. They have eight sandwiches listed. I usually alternate between two or three of them in order to change things up, and to keep my taste buds from being stuck in a rut.

The basis of my complaint began when I then looked at the $5 footlong special that Subway is infamous for in their commercials, ads, and jingles. Only two out of the eight subs on the Fresh Fit menu are also $5 footlong specials. The other six healthy subs range from $5.75 to $7.00! The majority of the $5 footlong specials are also the ones that are considerably higher in calories and fat content. The other subs include: Meatball, Pizza Sub, Cold Cut, Spicy Italian, and the BLT.

So it makes me wonder why in the world a company that pretends to care about their customer's health, by gearing all their advertising towards a healthy lifestyle, would make the fattening and unhealthy foods cheaper than the healthy food that is good for you?

Fear not...they are not alone in this finger pointing criticism. Notice all the other fast food establishments, i.e. McDonald's, Wendy's, Burger King, Taco Bell, etc...all have their $.99 value menu boards chalked full of heart cloggers. But I can excuse those other restaurants from this complaint, because they never came across as trying to be the poster child for healthy eating. But that is exactly what Subway tries to portray. So if they want to promote "Eat Fresh" and lose weight, ala Jared, then they should make the $5 footlong specials coincide with the Fresh Fit menu items. That only stands to reason. By not doing so, that only leads me to believe that they are no different than any other company out there...they're just in it to make a buck, the best way they know how. You want to talk about taking the "Subway Challenge"...here's my challenge for Subway...make all your Fresh Fit subs $5 footlongs! There's a challenge for ya'!

Your wallet is at the forefront of their mind, and your health is just an afterthought. Don't let any amount of cheap ads, catchy jingles, or weight loss spokesperson try and convince you otherwise.
     
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lexophiliac on 01/26/2012:
Subway doesn't make the fattening and unhealthy foods cheaper - the government does.

Empty and unhealthy calories are just cheaper, and they're cheaper because the government straight-up subsidizes them. There ain't no such thing as a free lunch, ( Why should Subway subsidize your stomach and wallet at its own expense? ) and in many cases there ain't no such thing as a free market either.
Anonymous on 01/26/2012:
Lexophiliac> Nothing in my review stated I expected a free lunch. I just don't think customers should pay more to eat healthy. Especially at a chain that makes its bread and butter off that exact premise. I'd be interested in seeing the cost difference in what they pay for their product. I'd be astounded if the healthy foods actually cost that much more than the fatty foods.

Unrelated to Subway, this is one of the reasons for society's increase in obesity. Its cheaper to eat fattening foods than it is to be healthy.
Anonymous on 01/26/2012:
I'm afraid to say this! but justice has a point. Healthier foods are always more expensive then fattier foods.
Lester1 on 01/26/2012:
Like ALL FF places.
It is what it is.
We make the choice to frequent them and what to order as well as what to pay.
drugdoc121 on 01/26/2012:
Justice has a point- Lexophiliac is merely explaining why, to a certain extent, certain foods are more expensive than others.
Anonymous on 01/26/2012:
I always welcome and respect Lexophiliac's input.
DebtorBasher on 01/26/2012:
Maybe their special prices are determind by popularity? I don't know...I always say I'm going to try something different when I go there but I always end up with the Cold Cut subbies...I love those! I wish Subway would sell their sub buns, they always smell sooooo good and always made perfect.
madconsumer on 01/26/2012:
subway is a great alternative to fastfood. ALTHOUGH, it is NOT diet friendly. carbs, and carbs, and more carbs.

helpful review.
Lester1 on 01/26/2012:
Debtbasher, ever heard of a BAKERY? Since you are so enamored with Subway's buns, I am fairly certain that your local bakery can oblige you with what you so crave.
lexophiliac on 01/26/2012:
Food prices soared 3.9 percent last month, the biggest gain since November 1974. Most of that increase was due to a sharp rise in vegetable costs, which increased nearly 50 percent. That was the most in almost a year. The cost of meat and dairy products also rose. Also factored in are the higher fuel and transportation costs.

Healthy ain't cheap. Look at the government, insurance companies, hospitals, doctors, etc., if you want to talk cheap, the health buck doesn't start or stop at Subway.
The restaurants and grocery retailers aren't going to eat that extra overhead, they are going to pass that particular plate on to you the consumer. Everything has its price justice. Everything. The question is whether the price is worth paying.
DebtorBasher on 01/26/2012:
The bakery doesn't make Subway's bread...they make bakery bread...I want SUBWAY'S bread!
Lester1 on 01/26/2012:
I live to eat therefore I don't eat a lot of healthy foods BUT if I were trying to it wouldn't be any more expensive than what I have at home now (assuming that your are referring to eating at home).
Lester1 on 01/26/2012:
The bakery makes those TYPES of breads and probably better.

DebtorBasher on 01/26/2012:
Now listen here, Lester The Jester! When I say I want Subway's bread, that doesn't mean I want backery bread, or store bought bread, or homemade bread...it MEANS, I want SUBWAY bread!!!
Lester1 on 01/26/2012:
*bangs head on desk*
DebtorBasher on 01/26/2012:
I can tell you've missed me ;)
Lester1 on 01/26/2012:
Just another avenue to kill time here at work my dear.

I can always go bait some "poor soul" from Russia or West Africa into thinking that I am so enamored with them that I will send for them.
That can go on for weeks 'til I get bored with them.
Anonymous on 01/26/2012:
I hate that grilled chicken sandwiches are more expensive than a burger. It's just more expensive to eat healthy. And they wonder why obesity is such a problem in this country?
Anonymous on 01/26/2012:
Lexophiliac> "Everything has its price."

I beg to differ. Your little treasure trove of Confucius-esque comments are truly priceless.
Anonymous on 01/26/2012:
The look on the clerk's face when DebtorBasher walks into the shoe store is priceless.
unhappy999 on 01/26/2012:
I just got an email from Subway, during the month of February, all regular foot long subs at Subway will be $5.
trp2hevn on 01/26/2012:
Unhappy, I got that e-mail too. Can't wait... the sub I usually get costs $7 regular price.
Anonymous on 01/26/2012:
I may have to stop by Subway in February
Anonymous on 01/26/2012:
Be careful in regards to the email. They had a similar deal here. The fine print on the window flyer states all subs...EXCEPT specialty subs, I.e. The Feast and such.
trp2hevn on 01/26/2012:
Yeah, I think in my area they call it "premium subs" and it consists of only one kind, it's the Double Philly Steak or something like that. I wouldn't eat that on any day of the week.
*Brenda* on 01/26/2012:
Subway is such a rip off. I used to eat there a lot because I worked near one now it's only Wawa hoagies for me!
Anonymous on 01/26/2012:
Never heard of Wawa's before? All we have is Subway and Blimpie's.
CowboyFan on 01/27/2012:
It does not cost more to eat healthy, nor is that the cause of obesity. You are going out to eat a meal and complaining it costs more to eat healthy, when for the less money you could eat healthy meals at home or bag your lunch. People, who don't eat healthy, CHOOSE convenience over health, when they go to a restaurant or fast food place, instead of cooking good meals at home and/or brown bagging their lunch.
Anonymous on 01/27/2012:
CowboyFan> Granted that preparing meals at home is a cheaper alternative, but that wasn't what this review was about. It is about the general disgust that Subway charges more for their healthy items than their fatty foods.

I could also jump on a thread complaining about gas & oil prices and lecture the OP about how much cheaper it would be to just walk instead of driving. But that detracts and deviates from the thread itself, so I would appreciate if you stopped trying to compare apples to oranges per se.
Anonymous on 01/27/2012:
CowboyFan> In regards to the obesity portion of your comment, Littleshorty and others weren't saying Subway is the cause of obesity, or eating out. We were only suggesting that all the $1 dollar menus littered with nothing but fatty foods may be a contributing factor.
Anonymous on 01/27/2012:
Exactly, Justice
Lester1 on 01/27/2012:
So ordering a Big Mac as opposed to ordering a dbl cheeseburger from the 1 dollar menu is a healthier choice?

It is more expensive to process a chicken brest than it is to do ground beef.
Chicken is a premium item at burger joints, so of course it would cost more.
Anonymous on 01/27/2012:
Actually Lester, a Big Mac is healthier than a lot of other fast food items cause the meat patty is thinner and smaller
Anonymous on 01/27/2012:
I believe the review is about Subway and why a store notorious for promoting eating healthy would charge more for the healthy foods than the fattening foods. There's nothing in the review about drinks, so please stop grabbing for straws.
Anonymous on 01/27/2012:
They have 99 cent chicken sandwiches on the Wendy's value menu.
Anonymous on 01/27/2012:
Wally, that's a processed chicken sandwich. It's not the same as their more expensive chicken sandwiches which are actual chicken breasts, not processed
Anonymous on 01/27/2012:
Eh who cares?
Anonymous on 01/27/2012:
I do after seeing how processed chicken is made
Old Timer on 01/27/2012:
+1 LS, me too. I want to eat some real chicken, not some chicken shaped goop parts squeezed from an extruder.
Anonymous on 01/27/2012:
I will gladly pay more for chicken breasts
Anonymous on 01/27/2012:
Nice review, Justice. Did you send this to Subway HQ? You should.

Just goes to show you that making your own healthy food is always the best choice.
Anonymous on 01/27/2012:
This is really an unfair criticism of Subway. They advertise that they are a leading healthy option of the fast-food world, not that they are the least expensive.

Subway prices its products like every other business in the world, starting with how much it costs them and ending with what the market can sustain.

A 2010 Zagat survey showed that consumers ranked Subway as number one in terms of healthy options - *not* having inexpensive healthy options.

If you want something healthful, it seems that Subway and its customers say Subway is the place to go. And that's all they've ever claimed.

Subway is not responsible for your eating choices or for the amount of money you can afford to spend.
Lester1 on 01/27/2012:
Bic mac patties are the same as the dbl cheese' patties and that secret sauce has to be worse than ketchup and mustard.

Speaking of straws, Jared didn't get thin eating at Subway alone and when he did he had the driest, blandest sandwich you could imagine.

If you want to eat healthy don't go prancing into your local FF joint for satisfaction.
Anonymous on 01/27/2012:
I don't consider the Subway Club or Sweet Onion Chicken Teryaki to be bland. You just have to get used to going without Mayo, and stick to mustard. Eat it on their 8-grain wheat bread. Expensive...but good.

I've lost 24-lbs in 3-weeks, so I'm going to continue "prancing" into Subway. I only wish they'd make their healthy choices as cheap as their fattening foods.
CowboyFan on 01/27/2012:
While I did not want to deviate from the thread, my point was that it seems logically inconsistent to GO OUT TO DINNER and then complain that it costs more to eat healthy. Healthy or non-healthy, it will cost more to eat out, and the fact that fatty foods are cheaper when eating out, does not make Subway wrong - since they only say they offer healthy alternatives, which they do within the same general price range (skipping the soda will make up for difference in cost).
Anonymous on 01/27/2012:
I read that the sweet onion teryaki is actually bad for you cause the sauce is loaded with sugar
Anonymous on 01/27/2012:
And Lester is right about Jared from Subway. He lost that weight cause he walked to and from Subway everyday
Anonymous on 01/27/2012:
I got to have my Subway club or oven roasted chicken breast.
Anonymous on 01/27/2012:
Everyone is going off on tangents. I don't care how Jared lost weight. I don't care if its cheaper to cook at home. I don't care if its cheaper to take my laundry to a laundromat, or wash it myself at home.

My complaint was that Subway pretends to care about your health, and then sells the fattening foods at a cheaper price.


(And some wonder why we don't have as many returning newbies as we should)
Anonymous on 01/27/2012:
Do you need a hug, Justice?
Anonymous on 01/27/2012:
No. Remember the last time we hugged, it led to us waking up 3-days later in Canada, covered in maple syrup, with Stew videotaping us.
Anonymous on 01/27/2012:
My comment about making it yourself was an attempt at validating your review. No tangents here.

Lesson learned, be sure to expand on my thoughts on Justice's reviews.
Anonymous on 01/27/2012:
That was a good weekend
Anonymous on 01/27/2012:
Justcuz> Your comment was honest and sincere, and I appreciated it. I wasn't referring to you.
lexophiliac on 01/27/2012:
Let me pretend to care about your health. Shedding 24lbs. in 3 weeks... That is an unhealthy pace. Slow down, take it easy.
Anonymous on 01/27/2012:
Subway doesn't say it cares about your health. Saying that it offers options that are more healthful for you (than other options) is not the same as caring about you.

From their website: "The SUBWAY® brand understands the importance of offering a variety of healthy options and providing access to complete nutritional information for our customers."

Clearly, Subway is saying it understands your need for a choice and information - not that it feels an obligation to undercut its pricing structure for you.

Besides, one fourth of their healthy subs (2 of 8) are already priced "correctly" for you.

Anonymous on 01/27/2012:
lexophiliac> I agree. But I'm not doing anything that is unsafe or unhealthy. I just stopped drinking ALL soda pop, kool-aid, sports drinks, etc...I stopped eating all fast food (except Subway), and incorporated healthy food into my diet.

Instead of a giant bottle of chocolate milk and a breakfast burrito to start my morning at work, I now eat a banana and then a pear. I have a granola bar as my mid-morning snack. Then for lunch, I usually have a 6" highly priced Fresh Fit sub. Then in the mid-afternoon, I have either another granola bar, or a piece of fresh fruit. And finally for dinner, I eat whatever my wife is cooking for the rest of the family. The key is moderation. Instead of eating 3-4 sloppy joes, or going back for seconds on that heaping plate of spaghetti, I now only eat one portioned serving.

And I feel GREAT!

PepperElf on 01/27/2012:
J4A... to be honest though... healthy food usually costs more than unhealthy.
Anonymous on 01/27/2012:
You need to eat more than just fruit for breakfast. Try oatmeal. It's filling, full of fiber and helps your cholesterol
PepperElf on 01/27/2012:
and as said above... very true, it is always cheaper to eat at home and eat healthier.

although back when I was on Weight Watchers, subway was definitely on my menu. my fav sammich was only 6 points. granted this is wihtout cheese or sauces though
Anonymous on 01/27/2012:
littleshorty> I've lost 24-lbs and I feel great. What part of that makes you think I need to change or alter my diet?

*I don't mean that in a condescending or disrespectful way either. I'm just saying if it's working for me, and I feel great, why would you want to tell me what I should be doing instead?
Lester1 on 01/27/2012:
".....chocolate milk and a breakfast burrito...."

That is making my arteries clog up.

I quit eating junk like that after high school!

Oatmeal is good (and healthy). I made some a few weeks ago. It had been so long that my first serving was lumpy but the second was just right.
Anonymous on 01/27/2012:
Lester1 (and Littleshorty)> I actually like oatmeal as well. I actually like Malto-Meal too, but only if it's lumpy. Not sure why? LOL!
lexophiliac on 01/27/2012:
Ancient adage that has stood the test of time ~ Breakfast like a king, lunch like a prince, and sup like a pauper.
Lester1 on 01/27/2012:
Talk about a flashback!

I remember eating M-O-M as young as 5 years old.
I may get back on the hot cereal wagon now.
Anonymous on 01/27/2012:
You need protein in the morning to avoid a mid morning crash and to avoid over eating later. Eggs are also good for breakfast. Just trying to help, not criticize. Geesh
Anonymous on 01/27/2012:
Littleshorty> Now who needs the hug?

*Singing O CANADA!*

DebtorBasher on 01/27/2012:
I'm guilty, had a Whopper with Cheese for lunch...I haven't had any fast food foods for about two months...and most likey not have any more over the next few months.
Lester1 on 01/27/2012:
Been to that Gyro King place lately?
madconsumer on 01/27/2012:
I had a very healthy and diet friendly lunch today from subway. grilled chicken breast spinach salad with cheese.
Anonymous on 01/27/2012:
I had the Sweet Onion Chicken Teriyaki. No chips, no drinks. I was really eyeballing those raspberry cheesecake cookies though:) Subway has the best macadamia nut cookies in the world!
Alain on 01/28/2012:
I found this review exremely helpful since it provided a good amount of information in both its original content and subsequent commentary. Lots of thought, entertaining and interesting. My take on Subway: our local one is good. They cheerfully add lots of plant matter when I ask them to "load it up on veggies" (done with whatever their italian sub is called). It gets added into my daily intake of around 1600-no more than 2000 calories daily). Lost 30+ lbs. last year and looking for around the same this year. I'll never make it back to the 210 young 20's weight, but I'll be close enough to keep from an unexpected cardiac, I think. Subway gives me the options and I can deal with the configuration. I might have to pay a bit more, but I'll live with it.
trp2hevn on 01/28/2012:
So J4A, how is your team doing compared to the other teams? Congrats on sticking to the plan!
Anonymous on 01/28/2012:
Trp2hevn> My other three teammates are doing pretty good as well. The first weigh-in is Thursday (2-2-12). I believe our salesman has lost 7-8 lbs, the mechanic has lost 6-lbs, and the warehouse guy has lost 10-lbs. I think our team should be pretty close to being in 1st place. If not, we're nipping at their heels.
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Service Prejudice
Posted by on
Rating: 1/51
CRESCENT COTY, CALIFORNIA -- On June 8, 2014, my wife of 21 years, Sonya, and I had ridden our motorcycle to Grants Pass, Oregon to have dinner with some friends before I went in for a liver cancer tumor removal surgery the following week in SF. Because of dietary needs we usually carry our food and/or stop at Subway Sandwiches establishments when traveling because their advertisements and nutrient charts encourage health conscience persons, and/or, persons with health conditions, to patronize their establishments. On our return trip, June 9,2014 at approximately 3:30 p.m. we stopped for a needed meal at a Subway in Crescent City, CA. Sonya went in to order sandwiches while I removed cold weather gear from the old Harley Davidson motorcycle, which we parked directly in front of the store. I laid our coats etc in our booth, took a bite of my sandwich, and then headed for the restroom with an urgent (diabetic) need to urinate.When I got down the hall there was a handwritten note on the door "out of order" and get key from counter person. No one was at the counter so I said hello excuse me loudly until the young man came out of the back. I told him I had a medical condition and needed to use a restroom whereas he told me the restroom is out of order. I asked if I could use whatever facility he used because I am diabetic and I'm not going to stand here and [snip] my pants. I told him by law they have to have a restroom or post it where the customers can see before they make their purchase. He said "I only work here"! I told him "You ought to take some initiative". He said "I'm calling the cops", I said "call the cops you little twerp". I was wetting my pants some and went outside around the corner and finished. When I returned Sonya was out by the bike. I said what are you doing out here. She said he kicked us out. I asked her did he tell you to leave and she said no. I said he did not tell me to leave either and we bought sandwiches. I got my hand sanitizer off the bike and we went back in and sat down and started eating our sandwiches. This was when Sonya told me of the initial attitude she had received from a female counter person when she first started the ordering process. It did seem that they did not really want our business and treated us like we were trash. I am 62 and a 30+yr CA State Park WKR I employee (retired), and my wife Sonya has been a small business owner for 21+yrs. As we were eating our sandwiches a Crescent City PD officer came in and talked with the kid at the counter (Jason ). I Placed my CDL and CCWP (though I was not carrying my firearm) on the table. He came over to get our story. After, he went back over and talked to the kid again he came back and said the kid wants us to leave and they reserve the right to refuse service to anyone. Mr Jason , the counter person was very reluctant to give us his name. The officer told him we have the right to know the name of the person that was having us removed. The officer gave us Jason (removed) name and we left. As we were getting our coats and helmets on, another CCPD car arrived. What a waste of obviously much needed local resources. We rode to the beach to finish eating our sandwiches and let my pants dry completely. After arriving home I called Subways Corporate office and they said there is nothing they can do because the stores are independently owned. I called and talked to the manager of the 3 Crescent City Subways, Glinda . She apologized for the employees behavior and stated that she had directed them to call her under such circumstances because she is just two minutes away. She also stated that she had told them, prior to our incident, that if someone was in dire need of the restroom, to warn them of a damp floor and let them use it. She said it was a leaky sink. For this reason I maintain the counter persons mean humiliating demeanor was because we were motorcyclists, and/or he was not allowing use of the facilities to eliminate the need to clean the restroom. The cause of restroom closure was indeed a leaky sink, which was confirmed by the owner, Karen who called me a while after I discussed the incident via phone with manager Glinda . I asked owner Karen to please send me a letter outlining a resolve that would appease my wife and I. Considering a discriminating attitude against motorcyclists, humiliating a person with a documented history of serious debilitating medical conditions that must be kept under control, and considering the embarrassment of wetting myself, and considering the embarrassment of being legitimate responsible law abiding citizens evicted from a very visible business with law enforcement presence, the letter we received from owner, Karen , certainly did not appease either Sonya or myself. These acts (with exception of the CCPD officers) were all carried out in a most definite mean spirited manner. Even an untrained, non-prejudiced employee would know right from wrong in these circumstances. No business has the right to degrade and humiliate a person in such a manner. As per paragraph 2 of owner Karen s' June 13,2014 letter of apology, ongoing staff training obviously is not a forceful enough motivational tool and they "certainly dropped the ball the day you (we) were in the Crescent City store". I, Larry Kirtley, and Sonya Kirtley, demand an immediate (by August 15, 2014) agreeable resolve of this matter or we will be forced to seek the maximum award through small claims court to resolve any and all damages and/or claims incurred in the incident at a Crescent City Subway, owned by Karen , on June 9, 2014.
We swear, under penalty of perjury, that the statements and claims contained herein, are true and correct to the best of our recollection. Gift certificates will be returned.

___________ &____________ Larry Kirtley Sonya Kirtley
     
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Obsfucation on 07/30/2014:
The employee felt the need to call the police. We don't know what happened, but we know that he made the call. Further, when the police arrived and spoke to him, then to you, they made the decision to ask you to leave the premises.
I think a gift certificate for the amount of your meals is exactly appropriate. I don't think they owe you more than that.
clutzycook on 07/30/2014:
So what exactly are you wanting them to do?
madconsumer on 08/02/2014:
can you prove you were discriminated against due to the fact you ride a motorcycle. and forced into humiliation?
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Big Hot Pastrami is a Big NOT
Posted by on
Rating: 1/51
SENECA, SOUTH CAROLINA -- Really looked forward to trying this sub. I love pastrami. The pics showed a nicely sliced sandwich. Looked great, but what we got looked more like the cut off fat and waste scraps that the butcher usually throws out. There were no slices to it. It was hard to eat for have to pull out the fat and non chewable waste in each bite. There didn't seem to be hardly any quality meat to it. Has Subway got so greedy that they are buying scraps from butcher shops and passing them off as food? You got me on this one but for now on I'm going elsewhere
     
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Discriminatory Practices
Posted by on
Rating: 1/51
FAIRVIEW ROAD/ELLENWOOD, GEORGIA -- Ellenwood, GA Subway - Kroger Shopping Center/Fairview Road

On Monday May 7, 2012 at 11:45 AM I visited the Subway Sandwich Shop with the intent to order two sandwiches. The attendant was very rude, first of all. I asked for the sandwich special of the day, which was turkey and ham. I ordered 2 six inch turkey and ham specials on flat bread. He informed me that they did not have flat bread. I then ordered the Italian herbs and cheese bread.

He started making the sandwiches. He put the meat and cheese on the sandwich, at that time another customer entered the store and proceeded to the line. The attendant immediately stopped fixing my sandwich and greeted the man and asked him what he would have. The white male customer asked "what is the special for today. He completed his sandwich and rung him up, then came back to ask me what else I wanted on my sandwich.

I asked him if he could explain his technique, as to why he stopped fixing my sandwich and completed the man's order behind me. He told me that his manager told him "in his language" to complete his order first. At that point another man came from the back and told me that he knew the gentlemen, and he told him to go ahead and fix his sandwich. I asked why, they did not have a reasonable explanation. He then asked me in a very rude disposition, "Do you want the sandwich or not" I told him that under those circumstances I choose not to spend my money at his business. He then loudly said to me, while waving his hands in the air, and being very irate. "No Come", No Come Back!!! I said "excuse me, you don't have to worry about me revisiting your business and spending my money here." He then waved his hand in a sweeping manner and yelled, "Get Out, and don't come back here"
I then exited the door, to avoid any further confrontation and humiliation.

It is extremely unprofessional, and humiliating to be treated this way in a reputable establishment. I have never experienced such rudeness, and to be told not to come back to an establishment because of questioning discriminatory practices.

Subway is known for a reputation with kind and professional service. I regularly visit the Subway locations and has always been treated with professionalism. I along with my co-worker 360 plus, employees visit Subway almost every day for lunch. The staff there are always courteous, quick, clean, and professional. (Moreland Avenue - next to Aldi and CVS)

I have never in my life been put out of an establishment. when I chose not to buy the sandwich, after he chose to disregard me as a paying customer, by stopping in the middle of my order, and servicing the white male customer, which came in after me. Then, after checking him out, with the same gloves, he proceeded to complete my sandwich.

This type of practice is no longer acceptable in the US, and there must be some type of corrective action taken when an establishment chooses to attempt to keep it alive.
     
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DebtorBasher on 05/07/2012:
I don't blame you for being upset...no matter what race anyone is, that is not professional and he should have finished your order first.

Sounds like a Sandwich Nazi to me and I wouldn't support them with my money either.
lorrwill on 05/07/2012:
I urge you to contact Subway corporate. I had a similar experience (in Hayward, CA) complained to corporate and heads rolled.

It is sad that 2 decades later, this crap is still happening.
Bill on 05/07/2012:
That crap will continue to happen with the influx of immigrants. They pool their money and buy a store and the whole family works their.
They don't understand manners or customer service.
They especially don't understand how to relate to women.
In their culture women are to "be seen and not heard".
Sad. I avoid 7-11's and most gas station convenience stores. I pay at the pump.
Anonymous on 05/07/2012:
Wow! I'm sorry to hear of such a horrible experience. I would have intervened immediately before the other customer's order was still being taken. I would have said, "Excuse me? But you can wait until I'm finished!" Take the advice of those that suggested contacting corporate. We look forward to hearing a follow-up review in the near future, and if you have time, please feel free to stop by and check out some other reviews!
Anonymous on 05/07/2012:
With my 1st comment out of the way, let me also say that often times certain situations are perceived as discriminatory when in fact they're not. By the grammar you quoted the manager as using, he too sounded non-Caucasian, so it may have been preferential treatment of a friend, as opposed to discrimination, racial or otherwise. That certainly doesn't excuse their behavior though.
CowboyFan on 05/07/2012:
Where is the discrimination? Apparently only in the eye of the op. To me it seems that this Subway allowed another customer to go in front of the op, but that does not mean there is racial discrimination.

While fixing the other sandwich first seems unreasonable, maybe there is a reason unbeknownst to the op: Maybe the customer eats there everyday; and the customer is a doctor who has to get back to the hospital; the customer is a friend of the owner; the customer is a delivery driver on a tight schedule; the customer has a sick wife he cannot leave for long. While it may not be fair, it is not necessarily discrimination.
KevinTX on 05/07/2012:
I would hope your race would have NOTHING to do with it. It's unfortunate that's what entered your mind first... sorry. Sounds to me like they were playing favoritism with the customer that entered.. (notice, no race pointed out), which there is NO GOOD REASON to do so... very unprofessional, and I'm sorry that happened to you. There are unprofessional people out there, unfortunately you ran into a few of them. I had a similar experience at a local Subway and contacted their corporate office.. they were VERY interested to hear about it since Subways ARE franchises and CAN be owned by anyone. Note, I am white, and yet, I was also treated by a rude employee... employee was NOT of my race, but I know that had nothing to do with it. He was just unprofessional and I chalked it up as such after I left... not going to let something as petty as a rude employee anger me, nor would I let it go past without discussing it with them. :) They are quite surprised when you ask them WHY, or call them on their bluff. I chose to let him complete my sandwich, then left.
SteveWiginowski on 05/07/2012:
I have been to establishments where they have served me when I came in, even before people ahead of me. The reason was because I was a repeat customer who would go there almost daily for lunch. This could have been the reason here, I believe.

In terms of the rest of the encounter, I'm not overly surprised on how things went (on both sides). You didn't appreciate someone being served ahead of you when you were there first, they didn't appreciate you questioning the way they do business. You didn't want the sandwich that they started to make, and they now don't want you back as a customer. I certainly understand both sides.
FoDaddy19 on 05/07/2012:
Might or might be racism. Hard to tell. With that said, sometimes being a long-time customer that's known to the entire staff, there's a smaller, local-owned restaurant that I frequent at least 2 times a week. The regulars there tend to get a few extra "perks" (free drinks/food/preferential service) for being long time customers. This could possibly be situation like that. The customer that came in after the OP may have been a preferred customer and the owner/manager may have wanted to accommodate him. I can't say I disprove of the practice because I admittedly benefit from it from time to time And I don't think the OP did anything to deserve such treatment but it could explain what happened.
Anonymous on 05/07/2012:
I used to go to the same Starbucks everyday for an iced coffee before work. The baristas all knew me and they all knew my order. As soon as I walked in, they would start making my drink. My drink was often ready before other people who had been there before me. I never heard anyone complain, but I wonder if it ever made anyone mad.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Bad Service, Scams and Lies, Many Disappointments
Posted by on
Rating: 1/51
BALTIMORE, MARYLAND -- Every time our family goes to Subway, we would always have problems with the service or the food, whether it was burnt bread, the complete opposite of what we ordered, bad employee tempers, or even SCAMS.

A while back when we went, they tried pestering us to eat the burnt bread since they "spent so much time and put so much effort into it." We would politely ask for a new one, because there was no way that we would pay for burnt food. The employee serving us got mad and started to raise his voice. He claims that he was very busy that there was a long line behind us, but when I looked back, there was no one in that line except for us... He started to yell louder and louder and we had to go out of the store since he looked like he was about to throw punches.

Another time was when we wanted to order everything EXCEPT for the spicy toppings, since we weren't used to it. They said okay, and started to put EVERYTHING on it, including the spicy toppings, and made a big fuss over it.

One time, we were short on cash, and we didn't really have enough money. The employee didn't tell us the price, since he didn't type it into the cashier machine yet. All he said was that our order costs more than $18, and we only had $15. He said that "it's alright. We'll just take the money. Thank you, good-bye." It was strange that he would be nice and give us $3 off. We were in a rush and we thought we were lucky, that is, until we got home. We recalculated and it turns out that the meal was supposed to cost under $13, a price that we could afford. The amount of money that we lost, the $2 or so, did not matter much, but the employee lied to us about the price.

A few days ago, on Saturday, May 4, 2013, we were once again in a rush since it was near closing time. The food was expensive in Baltimore, and we weren't used to being there. We went in Subway and they ran out of basically everything. We still took our orders, and the employees were somewhat nice. They just didn't understand us and did the subs their own way. There was nothing left for me to order, except for teriyaki, and when it came out of the oven, they asked what toppings I would like. I said that I wanted "everything EXCEPT spicy," and they interrupted me and ignored me by talking with the other employees. When they were finished talking to each other, all they put on the sub was tomatoes that were not ripened as I had hoped.

They also asked me about any dressing I liked. Whenever I wanted to ask them nicely about adding more of the toppings, they would act like they were not paying attention, being too busy making my sub. I did not lose my temper or mind unlike some of the previous employees; I am very patient. Anyway, they already stored all the dressings away so I asked what kind of dressing they had.

Once again, they did NOT even reply, and they started to put a variety of dressings on my sub. When they were done, I asked what dressings they were, because I was pretty sure I didn't order any dressings on my sub yet. They said it was "Teriyaki Dressing" and that it was actually called "Sweet Onion Dressing." I wanted to complain that I didn't ask them to put sweet onion dressing on my food, since I did not like sweet onions at all, or even sweet onions on teriyaki. My parents told me that it was fine and how I should not complain. I decided not to complain, since the employee was very happy and smiling. After I paid for my sub, I started to eat it and it tasted very awful. It was sweet, but it tasted weird. I started to feel sick and my parents tried it and they hated it as well. That night, we had major stomachache and we felt very sick.

I don't know how the management could be so poor in the customer service and the food. I do not plan ongoing to Subway anymore. I have been very patient all this time, but the service amnd food did not improve, but instead, it is getting worse every-time we visit.
     
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azRider on 05/07/2013:
So if you have so many issues with subway, why do you keep going back? I would think after the second time that would be enough to go somewhere else. you have lots of choices for subs, heck even some markets make them now just like subway, you go in order and they make it right there. I don't understand why you kept going back.
Suzy on 05/07/2013:
I too wonder why you kept going back and accepting substandard service or paying for and eating things you did not order or like. Sounds also like you are being too subservient. In Subway you watch the sandwich being made unless, so when they ignore you with certain requests or start adding choices you did not make, you need to learn to speak up and make sure they understand what you do/do not want. If they pay no attention, speak louder and more forcefully. If they still ignore your wishes, walk away and do not accept or pay for the food you did not get made to your liking. This is the only way you will get acceptable service and make the employees follow requests.
kcbb on 08/20/2013:
donr ever
ever go back again!!!!o_O
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Rude Manager Sets Precedent for Rude Employees
Posted by on
Rating: 1/51
DEERFIELD BEACH, FLORIDA -- On December 29, 2012, I visited one of your establishments at 50 SE 20th Avenue in Deerfield Beach, Florida, at approximately 3:10 P.M. I ordered a double chicken salad. Once I sat down, I discovered the chicken had been warmed up, which melted the cheese, and there was too much salad dressing for my liking. So, I approached the cash register where I told the gentleman the issues and that the salad would have to be remade.

He didn't even address me and turned immediately to the girl next to him making subs and told her the situation. She then told the girl who made the salad at which point I heard, “She didn't tell me she didn't want the chicken warmed up.” My first question to you is, why do I need to tell her? Shouldn't she be asking the customer their preference in the first place?

The manager of this location, whose name I cannot reveal, as he would not divulge this information, so for all intents and purposes, he will be named “Bob”, heard the commotion and asked what the issue was, addressing me in a very unfavorable manner. He completely dismissed the issue at hand and simply stated, “This is a Subway policy and the chicken has to leave our hands to the customer hot”. How this pertains to having the salad remade, I'm not quite sure.

Bob then turned away and continued making incoming customers' subs. After a few minutes of being ignored, I spoke up and asked the cashier if they were planning on remaking the salad or to just ignore me, their customer, all day. Bob began a shouting match with me, telling me that he told me to wait while they served other customers and said to me, “You're a rude person and I don't deal with rude people. I told you to wait, so why don't you go home and get some training on how to be nice.” This was quite hurtful and disappointing to hear.

As someone who worked in the service industry for more than a decade, I'm sure you know as well as I that you never talk to a customer or client like that, even if they are in the wrong. His job was to defuse the situation and fix the issue. All he had to say to calm the situation down was, “Sorry about that. We'll get your salad remade once we clear up this line of other customers.” It would have been that simple, but he continued to belittle me and behave condescendingly in front of the other patrons by first offering me a refund and then refusing to give me a refund stating that he does not “take commands from rude people or give refunds to rude people”. Bob got so frustrated that he threw out my salad and even told me leave.

He then ignored me, even after I asked, “Are you giving me a refund or are you remaking my salad?” He said NOTHING and continued to cash out other customers UNTIL he found out my boyfriend was recording the situation on his smartphone, a video I would be more than happy to share if you would like a copy. Only THEN did he give me back my money and even said, “Thank you”.

I am completely shocked at the way this manager handled the situation. When a customer comes to you with a problem, regardless of their demeanor or attitude, your job as a manager and a leader is to be objective and to help the customer. I am told by this manager that I need training to be less rude, so after hearing (and potentially viewing) what transpired, what, in your opinion, would this manager need? I am absolutely disgusted with this situation; I have never been spoken to like that, thrown out of a restaurant, and embarrasssed like this. This was completely the wrong way to deal with a customer.

If someone has an issue with a product you are offering, does this entitle them to speak to a customer like this? I can only imagine the repercussion this had on the customers around us as well as his staff. Every other customer in the restaurant was looking at us with their jaws dropped. If this is the poor attitude Bob portrays on how he handles this type of situation, his employees will only learn this destructive behaviour. If you are looking to hire motivated people, as your website states, you definitely have a manager working at this location who is motivated to lose customers, which is no way for a leader to act.

I've always been satisfied with the service and food at Subway, but after this interaction, please be assured that I will be retracting my future patronage from any Subway restaurants, as this experience has understandably turned me off. After weeks of contact with head office, I finally heard back from the district manager who sent me a one-line email stating that he was sorry and welcomed me back at any time. This less-than-acceptable reply prompted me to email him back and ask for a better resolution and he never answered both emails I sent him. I finally had head office contact the owner who supposedly said the employee was laid off for a week and retrained and that I was invited back for a free meal. Being from Canada, I can't imagine how I would take advantage of this offer, but the owner and head office never answered me on that either. That's some award-winning customer service!
     
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Anna Molly on 02/05/2013:
I personally find Subway food disgusting. What did you want? Cold chicken? What else do you expect them to do for you? Give you your money back?

I've had disgusting food in another country, too..I didn't really expect any compensation, I just learned not to eat there again.

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Dangerous Employee
Posted by on
THOMASVILLE, NORTH CAROLINA -- I believe the location's address is: 1122 Randolph Street, Thomasville, NC 27360
(336) 475-6060

It is right by a Waffle House (where we almost went to eat instead) and in the same strip mall as a Radioshack. A grocery store is also next door to this Subway.

I am writing because I feel it absolutely necessary to let you know about the horrific way an employee was being treated by another employee. It was so bad, my husband and I had to speak up and tell this man to stop. We told him we'd never come back to this location because of him.

He came to work at the same time we arrived at the restaurant. His demeanor was very condescending and arrogant right from the beginning. He worked very slow and kept smirking at us and the other employee. As we were halfway through placing our order, he started verBally and emotionally abusing his female coworker. We could tell the woman was scared of him. He kept swearing at her and calling her a piece of sh*t among other things. I do not know his name because he was not wearing a name tag.

When I asked to talk to the manager, he at first said he was. My husband and I proceeded to tell him that was not okay to talk to someone like that and that he needs to stop and that we would not be returning to this location because of him. He than said she was the manager and that he owned the store. I highly doubt it because of his extreme unprofessionalism and the fact that he didn't know that the store took American Express when we went to pay and said it would be very expensive for us if it worked. During most of our confrontation with him, the woman employee was in the back, out of sight. I was extremely concerned for her safety and even considered involving the police. I would have stayed for a while to make sure she was going to be okay and talk with her, but we were running behind and needed to get going. I fear for that woman once we left because no one else was in the store after us, just the two of them. We have never had this kind of ordeal happen to us at any restaurant. I do not have anything against Subway, my problem is with the employee. He did not say anything else to the woman employee after we confronted him. She seemed to be tearing up when she left the counter to go in the back. This man is a bully and a complete jerk. It was evident in his demeanor right from the beginning.

He drove an older red car that has European style license plate on the front bumper and a metal license plate sized picture of a country with their country's colors. It seems to start with an 'E' and the colors were red, green and one other color, possibly white? attached to the bumper as well. My husband thought his accent seemed to be Spanish, I thought it seemed more 'Slovic'. I only mention these things because I have no other way to identify him. He was average male build with medium dark completion and brown/black hair.

I will be sending this report to as many corporate places as I can so that something is done. That man is dangerous without a doubt and the employees need to be protected from him. I sincerely hope and expect something to be done about him. Thank you for your time and I look forward to hearing about how this was handled. XXX-XXX-XXXX
     
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Venice09 on 07/01/2011:
Bullies like that need a dose of their own medicine. If I feared for the woman's safety, I would have called the police. I hope she wasn't harmed.
Alain on 07/01/2011:
Before you embark on your campaign, call the North Carolina Attorney Generals Office at 919-716-6400 and let them assess the event and advise you on the best course of action. Additionally, if that phone number is yours, please remove it. You should never post too much personal information on a public site.
trmn8r on 07/01/2011:
Can you imagine working with this individual?

Thanks for letting everyone know. Good luck spreading the word. I hope you find someone at Subway concerned enough to investigate.
Slimjim on 07/01/2011:
Normally I wouldn't feel a complaint regard employee disputes with each other from a third party observer, was relevant to consumers and/or belonged on this site.
In this case though, the language alone, among other things, is enough to definitely not make patronizing this location attractive. The owner of that location does need to hear of this.
Anonymous on 07/01/2011:
You said - I would have stayed for a while to make sure she was going to be okay and talk with her, but we were running behind and needed to get going. I fear for that woman once we left because no one else was in the store after us, just the two of them.

I say - No matter what I was about to do, nothing would be more important than ensuring someone was safe.. if I was truly as fearful for their safety as you say you were.

Just my two cents.
shayen on 07/01/2011:
I agree 100 percent with just_cause!!
redmx3racer on 07/01/2011:
Ha-Justcause took the words right out of my...ahh..keyboard. I was worried, but running behind. Could not have been that worried I guess.
jktshff1 on 07/01/2011:
+100 jc....There is no way I could leave someone in a situation where I perceived they may be in danger.
Venice09 on 07/01/2011:
I wanted to say that but didn't because I felt it would be removed. I don't think staying was the solution though. They had to leave eventually. If I were that fearful for someone's safety, I would have called the police. Maybe a visit from a police officer would have knocked the wind out of the bully.
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A little education for the customers
Posted by on
NEWTON, NEW JERSEY -- I have worked at Subway for almost 3 years, and I've read the majority of these reviews. I can't disagree with the fact that some of the employees are downright rude, because I don't work at those Subways to see it happen. But I can say, that the most of these complaints are pitiful and it is almost pathetic that people waste their time going online to complain about them!

First, the people that make your sandwiches, do JUST that. We do not control the prices, the quantities, the rules, anything along those lines. We are there to make the sandwiches, period. It is absurd that someone would attempt an argument with a sandwich artist, when whatever your arguing about is beyond our control! But heaven forbid we were to tell you its out of our control, because then you'd go through the roof.

Secondly, walking into Subway and immediately treating your server with rudeness, is going to result in rudeness back! Is that really THAT hard to grasp!? Subway workers have A LOT of things that need to be done in addition to helping the customers, and it is difficult to accomplish all of these things since the owners completely short staff us to save money. When someone comes in and I say to them "Hi there, what can I get for you?" the last thing I would like to hear is "YEAH I NEED 3 SUBS" . That's just a tad rude, don't you think? How about "Hello, yes I'd like..." It is not that hard.

Another thing that completely baffles me is how do people not think its unbelievably rude to talk on your cellphone while placing your order?! Its another thing if you are ordering for the person on the phone. But honestly, I couldn't care less who went where, what time Johnny needs to be picked up from soccer, when the wash needs to go in the dryer. WE DO NOT CARE! All we'd like to do is to make your sandwich as quickly and efficiently as possible to move onto the next customer waiting longer than necessary because you are not paying attention to your sandwich.

I could really go on and on, but I'll stop there in hopes that at least a few people will read this and possibly have a little more respect and realization next time they decide to order Subway food.

     
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Skye on 01/03/2011:
Just because you feel a majority of the complaints are pitiful, and the people who write them pathetic, does not mean they are not worthwhile to them, or for anyone else for that matter. Everyone is entitled to voice their own opinions.

Thank you for your opinion and experiences, as a Subway employee.
Principissa on 01/03/2011:
Here's a question you can answer for me. I've been to two different subways in the last 4 months and I have a complaint for you. How come you guys don't wash the knife that you used to cut the sandwiches in between sandwiches? Why do you use the same filthy disgusting knife to cut everyone's sandwich in half?

I went in to a subway not two weeks ago where I live and ordered a turkey sub (12 inch) for me and hubby for lunch. The guy in front of me had tuna salad. The woman tried to use the same unwashed knife that she used on the tuna sandwich to cut my turkey sandwich. When I asked her why she didn't wash it or have others to use she said they never do. And this was at two different subways. I left the sandwich and walked out.

That filthy knife is a breeding ground for food born bacteria that cause illness. Not to mention the fact that if someone had a seafood allergy they would have had a reaction from that knife.

So why don't you wash it? Personally I think it's a valid complaint and question.
momsey on 01/03/2011:
I don't think any sandwich shop completely washes their knives in between sandwiches.
MDSasquatch on 01/03/2011:
I wrote SUBWAY off a few months back and was considering going back to see if they were still gross; but after reading the attitude of this artist, I think I will just go without.
Anonymous on 01/03/2011:
My Subway cuts the bread in half (almost all the way through, leaving it hinged) before making the sandwich, so the knife never touches anything but breads.
Anonymous on 01/03/2011:
Also, at Subways the knife is supposed to be kept in ice water between sandwiches and wiped down before each use. It should not be left on the counter for any reason, that is a health code violation.
momsey on 01/03/2011:
ript, I think she means when they cut the sandwich in half after the sandwich is made. So the knife is touching whatever is in the sandwich - tuna, turkey, mayo, etc.
Anonymous on 01/03/2011:
You are right momsey. I just called and woke my sister up, who worked at a Subway and asked her about it. After cussing me out, she said that is a no-no. The knife is supposed to be placed in ice water after each sandwich, and wiped off prior to each use. Of course, that doesn't mean the protocol is always followed.
Inat on 01/03/2011:
subway is disgusting as are many of their so called "artists". Their meats are overly processed and way too salty - veges are a breeding ground for listeria and any other number of food borne illnesses. ick
lobo65 on 01/03/2011:
Having worked retail for 7 years while I finished college, I can attest to everything said here. I know I was always willing to go the extra mile for customers who treated me with respect. The one thing I hated most is when they would whistle at me like a dog. I had to tell a few of them that I would help them when they had the decency to address me by name.
trmn8r on 01/03/2011:
Principissa -> keeping the knife in ice water, as the people above replied, keeps the temperature below the Food Safety Danger Zone. Look it up. You would have a valid complaint if they leave it on the cutting board for an hour or two.
Anonymous on 01/03/2011:
Subway still has the best cookies. But I go to Firehouse Subs now whenever I want a sub. Sure I pay more, but their subs are so much better
Anonymous on 01/03/2011:
Trm, I went to Subway once and the 'artist' merely wiped off the knife between cutting the person's sub in line in front of me and my sub. The other person had mustard on their sub and I didn't. The 'artist' didn't wipe all the mustard off so my sub had some mustard on it. I don't like their mustard so I had to tear off some of the sub before I could eat it.
trmn8r on 01/03/2011:
littleshorty -> that's a different issue that ice water won't solve. I don't believe that comes under the Food Safety guidelines. Common sense dictates another procedure to wipe the knife clean of any offending condiment or food product.
Anonymous on 01/03/2011:
The thing about Subway is you are able to watch them prepare your food. If they violate health codes right in front of you, think of all the places you eat where you are not able to watch them prepare your food.
momsey on 01/03/2011:
So true, ript! Very scary.
Anonymous on 01/03/2011:
I appreciated this review, I really did. But after reading the responses, I would like to see an informative review on a little education for the sandwich artists.
Anonymous on 01/03/2011:
"But I can say, that the most of these complaints are pitiful and it is almost pathetic that people waste their time going online to complain about them! "

You are only saying that because you work at subway. If you worked at Little Roy's perhaps you'd see these complaints in a different light. Pehaps not. We'll never know unless someday you start working at Little Roy's.
Nate. on 01/03/2011:
There is no requirement that they wipe off the knife between sandwiches or keep it in ice water. If the knife was kept in ice water, it would help to rinse it, but there is no need to keep the knife below the lower limit of the temperature danger zone because it is not a food product.

The knife is a continually used food contact surface that is being used on only ready to eat food, which are foods that require no further preparation prior to being consumed. The only health code aspect that addresses this is the requirement that the food contact surface be cleaned using a wash, rinse, and sanitize procedure at a minimum of every four hours. There is no requirement to clean it between every use. While that would be a good procedure, it is not required. If they were switching tasks, such as going from raw meat to ready to eat food, they would need to wash, rinse, and sanitize the knife to prevent cross contamination as a result of cross contact. While your sandwich may be cross contaminated a bit from other condiments, it is perfectly in line with the health code.
ontario_girl on 01/03/2011:
I must agree on point number 2, however. At my work, I often hear, "Give me this," and "Yeah, uh, get me that." It's totally rude. Is it that hard to say, "Can I please have?"
Inat on 01/03/2011:
working in customer service is a tough job; you MUST and WILL deal with rude people, many of whom have no idea they are being rude...
Principissa on 01/03/2011:
That knife never touched ice water, the girl making the sandwich even told me that it's fine, they only use it to cut sandwiches. And it was clean. I have enough common sense to not take her word for it.

I'm not getting sick with food born illness from cross contamination. I worked in health care, I know how germs and bacteria are spread and I know when to write a place off. If I wanted to get fed a load of attitude with a side of smart mouth I'd go ask my kids to clean the playroom.

Shorty, at least they wiped the knife off, they didn't do it when they made mine. That's why I said something. That's when she told me what she said. And that is when I told her to just throw it away and I left. Cross contamination is real and can make you really sick. If just one of those things on the sandwich of the person in front of me was contaminated with bacteria, I could have gotten sick. It's unsanitary and it's just plain gross.
momsey on 01/03/2011:
If you're worried about food borne illness from ready to eat food, then you shouldn't be eating there at all. It's not like you saw them cut up raw chicken with the same knife they used to cut your sandwich in half. They use the knives to cut bread and sandwiches that are ready to eat. So I don't see how you will get an illness from that.

If someone has a serious food allergy, then they would be very careful about what they're eating and probably wouldn't even set foot in a place like Subway where fish products are close to non-fish products.
Anonymous on 01/03/2011:
You have some good points. Customers in general are downright rude anymore...unfortunately, when you choose an occupation that requires you to deal with people face to face, you are always going to be required to be the "bigger" person.

That said, I choose a local deli every time over Subway or Quiznos, I find that I will always get better service and better food.
Principissa on 01/03/2011:
Umm, last I checked packaged meat and prepared food if improperly stored can and does in fact breed bacterium that can and will cause food poisoning. But then again what do I know, I'm not a doctor.

Second, I'm not worried about it, I've had food poisoning before, it sucks, but whatever, can't live under a rock to hide from the big bad bacteria right?

What grossed me out was having the same knife that just cut through a freaking tuna, not wiped off, not rinsed in water, cut through a turkey sandwich. Would you like to eat bits of tuna with a turkey sub? Didn't think so. It's probably just as gross tasting as it sounds.

So don't make me into some paranoid OMG NOT GERMS hypochondriac. And just an FYI, for future reference, if that tuna salad had salmonella (the leading cause of food poisoning of processed foods, like packaged meats and raw veggies) and they used that knife loaded up with salmonella tuna salad to cut my sandwich I would get sick. And the leading cause of most cases of food poisoning is, you guessed it, cross contamination! Improper storage is second.
trmn8r on 01/03/2011:
I suggested you look up "Food Safety Danger Zone". It will very quickly give you the details as to why the ice water bath works.
PepperElf on 01/03/2011:
the thing is though... if the health code doesn't actually require it then how should they be required to wipe.

I mean I've seen some stories where people write complaints about gloves and quote the health code... but when you read the actual health code there is no such rule.

you cannot require establishments to follow your own personal health code. you can only require them to follow the actual state or local codes.
momsey on 01/03/2011:
Of course, even prepared and ready to eat food can cause food poisoning. But, that can come from your turkey sandwich even with a perfectly clean knife used to cut it! That's what I'm saying. Even lettuce can carry e. coli. You're never going to be 100% safe, but you can use your own judgment on how you'll be safest. If that includes refusing to eat a sandwich that's been cut with a knife that has cut other sandwiches, then that's your prerogative. But it doesn't mean that the store/restaurant is doing something that has more potential to harm you.
trmn8r on 01/03/2011:
You have to abide by the Danger Zone, or you have a health code violation. The wiping of the knife is probably common sense and may not be covered by code. As ript posted above, Subway was a procedure that requires BOTH the wipe and ice water bath between servings. This should cover both concerns.
Ytropious on 01/03/2011:
Why are you all against the OP here? I see no where where they are asking anything out of the ordinary. RESPECT is not something we should have to beg for in the food and retail services. I agree with whoever said above that they can't stand being whistled at. I get whistled at, waved, the little finger pointing down over a crowd to say "come over here". It's freaking rude. Also I hate when I'm helping one person or I'm ringing someone out and some person cuts in line and asks me for help next and I'm like, do you SEE the line? They all need my help before you.
trmn8r on 01/03/2011:
I may be wrong Yt, but aren't most of the comments about the issue Principissa brought up in the second reply? I'm not against the OP - I agree with most of the post FWIW.
trmn8r on 01/03/2011:
Oh my. I guess one or two replies can make it seem like everyone is being critical.
Anonymous on 01/03/2011:
I stand by my comment, when you choose to work with the public, you are always going to be required to be the bigger person. That's the way it is....Customer's are not required to be polite and respectful, and most businesses don't allow their employees to reprimand rude customers.
PepperElf on 01/03/2011:
not all of us are against the op.

personally I think the op is right. be polite to the people who are touching your food.

I also like the local policy the subway at little creek base had... "Orders larger than 3 subs must be phoned or faxed in".


as for the subway policy on knife usage... depends. since the subway I just mentioned had a local policy, is that knife policy a local one of a chain-wide one?
Anonymous on 01/03/2011:
http://www.ehow.com/how_4737526_work-at-subway.html
Very informative, and more than a little funny.
Anonymous on 01/03/2011:
Absolutely just_cause. Way too many people working the frontlines these days (mostly younger) can't grasp or accept the concept that they are paid to serve the customer's needs.

It's not nor will it ever be an equal relationship. The customer will always be higher in that pecking order. It's just business.
Anonymous on 01/03/2011:
I always treat people with respect, no matter what type of job they have. Why do people think they are better than someone else or can talk down to them? I really never get that mentality.

As for fast food jobs. For most people, this is just a gateway job or a filler until something better comes along. It definitely doesn't hurt to absorb as much as you can before you move on--even difficult customers. This will help you no matter what job you later have in life.
jktshff1 on 01/03/2011:
Princi, +10 I sure would hate to taste tuna on my turkey sammich..
Ytropious on 01/03/2011:
"Way too many people working the frontlines these days (mostly younger) can't grasp or accept the concept that they are paid to serve the customer's needs. "


RUDE. Stop being ageist. People can be rude regardless of age so get it through your head. There's a huge difference in doing your job in SERVICE by making a sandwich and ringing someone out for their purchase, and not being given decent human respect because you are seen as "lower" then the customer.

FlShopper on 01/03/2011:
Ytropious, the whistling is the worst!!! One night at my store, I heard someone whistling a few times, and when I looked over at him I realized he was looking right at me. I asked him if he was trying to get my attention and when he said yes I said "Oh, I thought you were trying to find your lost dog." His wife smacked him on the arm and said "I told you that was rude" and his friend laughed at him.
He said "I'm sorry. Excuse me, could you help me please?"
He was very polite after that.
Ytropious on 01/04/2011:
Thankfully I haven't been whistled at in a long time but the silent waving and motioning "come here" is really starting to bug me. I mean is it THAT hard to walk over to me and ask for my help to my face?
Anonymous on 01/04/2011:
Y, I agree that age has nothing to do with it. People of all ages work retail and fast food.
Chris on 07/06/2012:
I am a Manager at Subway in Cali. This is regarding the knife issue. Subway managers please order more knives! At no time should you use the same knife for a different sandwich! After using a knife, store it in a designated spot away from food. When you start to run out of knives, have an employee go wash the dirty ones. Its not hard! And knives are not expensive to order. The worst thing you can do is get someone sick!
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No Cookies for Kids
Posted by on
LOUISVILLE, KENTUCKY -- I stopped by our local Subway restaurant to redeem our free cookie coupons that expired on that day. We had 3 coupons: one for me and one for each of my two children who were with me in the car...the youngest child had fallen asleep in the car and my older child waited with him in the car in case he woke up while I ran inside the restaurant to get our cookies. The Subway employee first scrutinized the coupons carefully, went into the back room with the coupons and finally returned to say that she could not honor all 3 coupons since the coupon stated "one per customer". I explained that my youngest child, age 2, was sleeping in the car which was clearly visible through their front window. I asked if it was really necessary to wake him up and bring him inside. She was adament that she would only give me 2 cookies, even though there were 3 coupons and 3 people. I got my older daughter out of the car; however, this employee who I later found out was a shift manager, would not honor the 3rd coupon. I asked again if I really needed to wake my sleeping baby, and she threw all three coupons back at me and said "NO cookies for you today...I was going to give you 2 but now I give you none." Shocked that we were arguing over 3 cookies, I informed her that I would be filing a complaint for the way I had been treated at this restaurant. She was now refusing to honor ANY of the 3 coupons. I understand that rules are rules, but she could clearly see my son sleeping in the car less than 30 feet away. I feel that this Subway restaurant simply didn't want to honor the coupons, period. I now understand why Chick-Fil-A and McDonalds are so much busier than Subway restaurants...they understand how to be compassionate and accommodating to their customers, especially moms with young children like me. I will not visit this store again.
     
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User Replies:
Skye on 01/01/2011:
It's one cookie per customer, not one cookie per child the customer has, plus the customer. One means one.
jktshff1 on 01/01/2011:
One coupon per customer, that is per receipt. There is no way I would leave a child unattended in a car asleep or not.
Anonymous on 01/01/2011:
Why didn't you just give the little one your cookie?
Anonymous on 01/01/2011:
Give ript a second star for that answer
DebtorBasher on 01/01/2011:
She was actually bending the rules when she offered to honor two coupons when it's only one per customer. As stated by Skye, one per customer doesn't mean, one per person. You should have taken the two cookies and given them to the two children. Did you have to purchase anything to get the free cookie, or was the coupon just for a free cookie without a purchase.
A customer is a customer whether they are a Mom or not. I wouldn't expect lesser service being that I'm not a mom, than someone else would get because they are.
Anonymous on 01/01/2011:
I do not know how old your "older child" is but your TWO year old is not a customer.
Anonymous on 01/01/2011:
I'd settle for a cookie shorty.
Anonymous on 01/01/2011:
Subway has really good cookies
Nohandle on 01/01/2011:
Good grief, when will this stop? Perhaps this is part of the reason some businesses state: One coupon per customer per visit. And quite frankly I think most of those are dependent upon a purchase at the time.
Skye on 01/01/2011:
I've never had Subway, nor have I had their cookies. Of course the employee was helping the op out, by offering to honor 2 coupons. Subway can overide their own rules, but they are not obligated to.
DebtorBasher on 01/01/2011:
Yes, they do YaYa...I like their peanut butter cookies...I like to nuke them for about 10 seconds and it's just nice and warm as if they just came out of the oven. They melt in your mouth.
Skye on 01/01/2011:
Now stop it right there! I love cookies and your idea is making me want to go get one, lol.

Cookies are scary.
Anonymous on 01/01/2011:
One cookie won't kill you. Easier to buy just one than to make a whole batch.
Skye on 01/01/2011:
What kind of cookies do they sell? Are they those large ones?
Anonymous on 01/01/2011:
PB, choc. chip, white choc. macadamia nut, m&m, and sugar cookies. Some subways have snickerdoodles also, but not all of them. They are medium sized.
DebtorBasher on 01/01/2011:
Skye...when you nuke them, they get oooeey and goooey, and yummy...ummmmmmmmmmmmmmmmmm...tasty.
DebtorBasher on 01/01/2011:
LOL...this review isn't going to stop people from going to Subway, it's going to help them get more business when people read this and go for their cookies...even if they have to PAY for them! LOL!
Anonymous on 01/01/2011:
Lol Basher. I'm seriously considering Subway for dinner so I could get a cookie too. If I get a healthy sub, I can get a cookie for dessert. And I'll just walk my dog an extra few blocks tonight
madconsumer on 01/01/2011:
you the poster has every right to be upset. I wonder did the coupons state anything like 'limit one per customer'?

very helpful.
Inat on 01/01/2011:
her children are not paying customers; she is. the CSR was being generous by giving allowing her two
Anonymous on 01/01/2011:
How old is your oldest child? You should NEVER leave young children unattended in a car no matter how short a period of time. A free cookie is not worth the safety of your children.
Anonymous on 01/01/2011:
Mmm....I got a chocolate chip cookie from Subway. Sooo good!
clutzycook on 01/01/2011:
You're right, throwback. When I was a kid, my mom would leave all 4 of us kids in the car while she ran into the IGA. Of course, that was in a small town 20 years ago. Nowadays, I wouldn't dare leave Baby C in the car unattended while I return a cart to the cart corral.
Anonymous on 01/01/2011:
I remember a story all over the news a few years ago. A woman had to go to the bathroom at a swap meet and all she could find was a porta-potty. She had her infant daughter with her in a car seat. She couldn't fit the carseat in the porta-potty so she left the baby outside the door. She was only in there for a few minutes, but her baby was stolen in those few minutes. They never did find the baby
DebtorBasher on 01/01/2011:
Did you nuke your cookie YaYa?
Anonymous on 01/01/2011:
momsey on 01/01/2011:
Their cookies are good.

I don't agree that children are not customers. Is it only whoever is paying is a customer? In that case, am I not a customer when my husband buys us lunch?

The Subway employee was being petty.
Anonymous on 01/01/2011:
Nope Basher. I ate the cookie while driving home. Lol
momsey on 01/01/2011:
Ooh, shorty, that's horrible! I've lost almost all modesty as a mother. If I was in that situation, I'd leave the door open so I could keep an eye on my baby.
Anonymous on 01/01/2011:
I'd hold it til I found a bathroom big enough
momsey on 01/01/2011:
Yup, or that. I would never leave my baby anywhere for any length of time out of my sight.
Ytropious on 01/01/2011:
I would never leave my child in the car, sleeping or not. Most of them stay asleep being transported anyway.

With that said, they are bending the rules giving you 2 cookies. It's one per CUSTOMER. Customer usually meaning person paying. Is this just a "come in and get a free cookie" coupon with no purchase? That's really odd. I bet it says on the coupon that it's up to the franchise to accept them. Your lucky she was willing to take one! She could have said "we don't accept those here" and sent you packing. She was generous enough to let you use two, but you pushed her and she pushed back. Life lesson OP. The cookies were free, they didn't even have to give you a cookie. If something is free, be grateful you get anything at all and never demand more.
FlShopper on 01/01/2011:
You wrote that you understand rules are rules..but I really don't think you do.
zumba mom on 01/02/2011:
A happy customer tells 1 or 2 people...an unhappy customer tells everyone they know. They should have just given her the 3 cookies if they could see them sitting in the car.
I guess the lesson learned is just to take your kids in the store with you and then you would have had 3 cookies.
sarah on 06/13/2011:
I disagree that the children are not customers. Unless the coupon said that the customer must buy something to get the cookie, anyone could go in there with a coupon and get one. Also, I think it was wrong that the manager took the coupons instead of returning them and refusing to honor them
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Another Employee and His View
Posted by on
ST. LOUIS, MISSOURI -- This is going to be another long one, written by another Subway employee who agrees with the previous review. However, I will be mending the previous review just a bit and adding my own complaints against the customers.

1. Know what you're ordering. There are several signs up and available for the customer's education at the beginning of the line at every Subway. I say "every Subway" because every Subway is exactly the same, aside from minor differences. Y'know those panels that show are menu and the order they are in? The same in California as they are here in Missouri (except for the opitional one). Anyway, the prime example in this complain is cheese. At my location there are five cheese. White American, Provolone, Pepperjack, Shredded Monterey Cheddar and Mozzarela. We do not have Swiss, and all of our cheeses are white. There is also a sign, conveniently blocking the cheeses that shows what kind we have. Do not say "the white cheese", or "provel" (Provolone and Provel are different, believe me. Provel was created in St. Louis.)

2. Lists. Holy crap, don't bring in a list of sandwiches in the middle of a lunch or dinner rush. That's completely rude to the people working and the other customers behind you. If I have to make you nine footlongs, and there are nine people behind you with one footlong order a piece, then it's taking me twice as long to get the customers out of the store and get on with the rest of my job. If you need that many sandwiches, call in early. We will be more than happy to make the sandwiches during a slow time that while we're getting swamped.

3. Call-ins. Like I said above, call in during slow times. Y'know, not lunch or dinner time, and give me your order. We don't mind, really. However, don't expect us to answer the phone when we have a line to the door and write down your entire order, try to make it around the other employees, and have it ready in ten minutes - it's not going to happen.

4. Keep your kids in line! We are employees of Subway, most of which get paid minimum wage and don't want to babysit! I literally had a mother watch her children tear apart the soda area, and throw straws at me. I refused her service, had a complain filed against me, lied about, and she was given free stuff. I was a given a free write-up. Thanks!

5. Don't get mad at me for anything out of my control. The commercials and advertisements clearly state that "Premium and Double-stacked Subs are not included in the $5 Footlongs", yet people still get mad when I tell them (at the meat section) that they are excluded. My fault? Not at all. Blame Subway. It's not as if I'm waiting until they pay in order to tell them this information. I tell them before they order the sandwich, so hold your anger in or you will be treated like you're stupid - I promise.

6. We do things according to Subway standards or else we get fired. True, each employee has their own little thing they do (for me, I put more than six olives on every sandwich). Why? Because most of us understand and know that customers want things a little different. If you expect me to put a handful of green peppers on your sandwich, I'm not going to. Only six are supposed to be on a footlong. If you request more, I will put more on there. Coupons! Believe it, or not, but Subway puts coupons out and doesn't tell the franchise owners. I'm a manager, I know this. We have coupons on the computer, but most of the time we have to wing it and do price-overrides or corrections. It may take a little longer, but I promise you, we are doing everything in our power to provide the best service possible.

7. Don't come in after close. Ugh! If we close at the nine, then that's it. Don't come in and expect to be treated nicely or even served. I have turned down customers for coming in late. The hours are clearly posted and we have a GIANT neon light in our window proclaiming are open status. Also, don't get mad at us if the door is long. Knocking will not get you anywhere. Oh! And if we do open the door when you knock because it's locked don't ask if we're open - it's pretty obvious.

8. Last, don't lie. We keep track of any messed-up orders and know when people are due for a sandwich (which is rare because Subway mandates that no free food should be given out under any circumstances regardless of severity and that the custom must contact the owner in order to receive a coupon which can then be redeemed at the same store of service). I had a guy come in about a month ago, order four footlong feasts and try to get them free. One of my employees called me and I was forced to come up and explain to the guy that I was the only male manager on duty on Saturday between the hours of 8 A.M. and 4 P.M. (he tried to tell me he called in about it at noon, when we don't answer the phone, and talked to a male manager - me). He asked me if I was calling him a liar and I said yes. I gave him the corporate complaint hotline number and never received a complaint from him.

The point is, nobody wants to work at Subway, and we are in fact human beings. I understand it is frustrating to be treated poorly, but really... we also feel the same way. We don't like being treated like trash, the same as you. So, get over it, come in, order and leave so that we can do our jobs.
     
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Anonymous on 03/15/2009:
I have tried to call into the Akron Subways and they will not take call ins. That piece of advice doesn't work everywhere.
Anonymous on 03/15/2009:
I have never had problems with any Subway, for the most part everyone is friendly and say hi to me each time I come in. I always know what I’m going to get a footlong club on Italian herb with American cheese.
Anonymous on 03/15/2009:
I've never had a problem with Subway - it is one of the few fast food restaurants I don't mind frequenting. But maybe one of the employees can tell me, why do subway employees always look exasperated when I tell them "no lettuce" on my sandwich? I always tell them when they start the sandwich and they always make it seem like this is a very inconvenient request...I've never understood.
Ponie on 03/15/2009:
financiallyfit, I don't like lettuce on my usual Jr. Bacon Cheeseburger I order at Wendy's either. Rather than make a request to omit it, I just take it off when I get my sandwich. Even if it's at the drive-through, I just put it in the bag. Couldn't you do the same at Subway? Or is it one of the places that uses shredded lettuce so it would be messy to take off? It's been a long time since I went to a Subway location. I just find it easier to avoid any 'special orders' because I know it's usually high school kids who work there and the less confusion the better. Now, I know some high school kids are very responsible--but not usually at FF places. :)
Anonymous on 03/15/2009:
Good point, Ponie. I've always assumed it was a reasonable request since they ask you what toppings you want on your sandwich, but I guess lettuce is one of the staples they to on all sandwiches. It is kind of messy to take off, but maybe I'll try it next time.
GenuineNerd on 03/15/2009:
Some Walmart Subways only offered certain subs for the $5 offer, not all of their basic footlongs. I asked for a Steak & Cheese sub, but the "sandwich artist" tried to ring it up as a "premium" Philly Cheese Steak sub, which is not among the $5 footlongs. Unless the Steak & Cheese was replaced by the Philly Cheese Steak at some locations. The Walmart did not have a "Steak & Cheese" button on their register, although both the Steak & Cheese and Philly Cheese Steak subs were on the menu. (I did get my sub for $5.) Also, some Subways have discontinued the Seafood Crabmeat sub...that was one of my favorites.
madconsumer on 03/15/2009:
"2. Lists. Holy crap, don't bring in a list of sandwiches in the middle of a lunch or dinner rush."

what is the difference in ordering 10 sandwiches, or if 10 more people order them?
J Money on 03/15/2009:
The philly steak replaced the steak and cheese. The philly is not 5 dollars. It comes with double meat and cheese automatically
J Money on 03/15/2009:
If ten people each order one sandwich, ten people have then been taken care of and are ready to leave. Them leaving is the main goal. If one person orders 10 and then there are ten more people, that makes 11 people and 20 sandwiches. That isn't a question for an employee, that's common sense.
Ponie on 03/16/2009:
financiallyfit, I can see your point. I haven't been to a Subway in a l-o-n-g time. I didn't know they ask what you want on your sandwich. In that case, they definitely should omit the lettuce if you don't mention it.
J Money on 03/16/2009:
I have never put lettuce on someones sandwich until they ask for it. I don't know why anyone would do that.
Seltor on 03/19/2009:
The questions regarding the whole lettuce issue is actually kind of... weird. I've never gotten upset or had any problem with a customer if they request no lettuce. The only thing I can think of is the order in which the veggies are supposed to go on the sandwich (yes, Subway has a specific order). Lettuce, tomato, cucumbers, pickles, onion green pepper, olive, banana peppers and jalapeno's. No sandwich has a set topping, aside from the meats (which can also be easily omitted). I don't know the answer to that one, but I don't mind if I'm asked to leave something off!
Anonymous on 03/19/2009:
J Money and Seltor, thank you for your answers. At any Subway I've been to they put the lettuce on automatically. I don't mind asking them not to put it on, I'm just bemused by the exasperated looks I get. I've learned to live with it, though :)
Seltor on 03/20/2009:
Also, GenuineNerd, about the Steak and Cheese sandwich. Like I said in my review, every Subway operates just a little differently in certain aspects of both product and placement. At my location, the Steak and Cheese got discontinued leaving us with the Philly Cheese Steak (the difference being that the Steak and Cheese was steak chunks, and the Philly is shredded beef). Whenever the $5 Footlongs are in effect, I'm always extremely careful with the customers when they order, knowing that not all of the customers pay 100% attention to commercials and advertising. If someone wants a Steak and Cheese, I make it very clear that it is no longer available, but we do have the Philly. I then make it very clear that the Philly is not $5. I hate getting to the register and the customer freaking out on me because they weren't paying attention. As for the Seafood and Crab - we got rid of that four years ago and people still ask for it.
aaronw on 05/14/2009:
I have a better idea. Rather than trying to dictate the world around you, how about you dictate your own actions. You, "honey", only have control over you.. nobody else.

With that in mind, you obviously don't like parts of your job. Unfortunately, that part of your job is your chief component. Customer service. Without the customer, in whichever odd state they happen to inconvenience you, is the reason you're taking home a paycheck.

So, with that in mind. Do the chain a favor and quit while you still know everything. Go open your own restaurant. Treat your customers the same way you're treating Subway's. Then, when you're finished, make sure you buy a pack of pens so you can fill out your pogie slips.

Customers say stupid things. They do stupid things. They're human. Like you. However, you're demanding that we accept you as being human, yet they're not entitled to good product and service unless they conform to your standard.

Since they're paying your check, you don't have the RIGHT to dictate to them how to act, how to behave, how to read or even how to order. You have the right to do your damn job and even smile while you're doing it. You have the right to offer excellent service. You have the right to offer excellent value for their money. And you have the right to quit if you can't deal with that.
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