Disgusting behavior and service
BARRIE -- My staff and I spend (or rather spent after this) hundreds of dollars a month at Subway. At its peak, we were spending $150 a week. We're not casual consumers. My office is right above the Subway. It's convenient.
Every day I would order the same thing, steak and cheese on Parmesan. Three times I ordered a "six inch". Each time the bread was stale. The third time, I'd had enough. The so-called "artist" had made a flat, stale, squishy, soggy mess and thrown it in a bag. Disgusted, I brought it back into the store and asked for a replacement. I told them I would be back, as I was running very late.
When I returned, the "manager" (in title only) was there to greet me. She proceeded to bash me, say there was nothing wrong with the ooze that was leaking all over her counter. She started bashing me for "hurting the feelings" of these so-called "artists" who were standing behind her primping themselves and acting like Cinderella's step sisters.
She then proceeded to literally throw my money back at me and said they would not make another sandwich. I then left.
This is where I made a dumb mistake. I called Subway to complain. They filled me full of empty promises, promised a response within three days, etc.
I went back that night, in my uniform, as I was now very hungry. There was a lineup of people ahead of me, so I just stood there quietly. This old lady working there saw me standing there and proceeded to bash me, to humiliate me, to practically yell at me, insult me then told me anyone who called head office wasn't welcome back at their store and told me that if I wanted a sub, that I'd have to "shut up, don't give us any trouble, take your food and leave". That, regrettably, is a direct quote.
I left, feeling disgraced for wanting a decent, edible sandwich.
Now, before I go on, let's remember that these so-called "sandwich artists" are posting on this site, telling us how to behave, how to order, how to conduct our personal lives, how to park, what we will or won't say, how we will read, etc.
We know, then, that obviously they're discontent. They're not happy with their jobs. They defend their horrible actions by blaming their moods on their customers. So it's not hard to envision what I'm typing here, bearing in mind the crabby, minimum wage puppets on the other side of the counter.
Anyway, I was promised a call. Well, as I have an office in the same building I know the landlord very well. I called him. He gave me the owner's cell phone number. I called a couple of times and got to have a pleasant monologue with the voicemail. That's as far as it ever got.
A month goes by. I contact Subway and told them I'd had no response, no contact of any sort and no resolution to the problem. A very pleasant lady said I'd hear back in three days. Never happened.
So, I gave up. For months I didn't go back to that store, watching the staff change over half a dozen times in that period. In that period, my assistant would go down and get me a sub. What can I say, it's convenient.
No problems to speak of. The crappy food syndrome had somehow been remedied, much to my satisfaction. Today I decided to go myself, as my assistant had the day off. It was completely uneventful. The same manager as before was there, walking out of the back as I paid the young, very friendly lady who was serving me.
"all is well" I thought. OK, who was I kidding. One of my staff went down for lunch after I did. He comes back up and says "the manager stopped me. She recognized me from working here. She told me to tell you that you're not welcome back because of an incident that happened several months ago".
I have a serious problem with this. Several, actually. First, my employee should never have been brought into this. Second, she had every opportunity to tell me directly, as she was standing right there as I paid. She sure seemed content to take my money. Third, punitive measures should not be imposed against a regular customer that was treated rudely, with disrespect, denegrated in front of numerous patrons and yet STILL desired to do business with them.
They have 72 hours to come up with a resolution, or this goes to the press. Fortunately I spend a ton of money in advertising with the press, so I have no worries about them listening to me.
This is a time of recession. Terrible food and terrible service, no matter what price point, should not be rewarded. The consumer should not be punished. The business should be punished. Recessions weed out terrible companies with terrible service. Bad press exposure can escalate this.
When I read these so-called "artists" moaning and groaning about how hard done by they are, I think about how much harder done by they would be if we just stopped doing business with them. No business, no money, no job.
This is what they deserve. The public is speaking. The reviews are clear. If you don't learn from history, you're doomed to repeat it. Subways rating on this site is tanking. We, as consumers need to stand up and say "we're not rewarding your absolutely crap sandwiches and even worse service anymore.
By the way, Quiznos, as I found out after this incident, absolutely spanks your product silly.