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Ripoff Of Money
Posted by on
First of all, let me tell you a little about me! I'm a Over-the-Road Truckdriver I don't make a lot of money and have to live on a budget while on the road. That is why I used to eat at Subway! I don't anymore, and let me tell you why! I stopped at the Subway in the Pilot Truck-Stop in Clear Lake Ia. on 07/07/2010 at 8:00 pm and ordered a Foot Long Tunafish on White with Extra cheese, Price was 5.99. I gave the clerk a 20.00 dollar bill to which the clerk gave me change for a 10.00 dollar bill (4.01). When I called the clerk on his mistake, he said I only gave him a Ten (10.00). A argument ensued the bottom line is he gave me the managers phone number, who I called immediately and left a message! The Manager called me back the next day and said that indeed the clerk had made a mistake and when counting out the register they found my Ten (10.00) dollars. She said she would send me my Ten (10.00) dollars, so I gave her my address.

After two weeks I called her back and told her I hadn't received my money yet! She said she would resend the money, it is now 09/10/2010 and have yet to receive my money. This is why I will never eat at Subway ever again!!!!!
     
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raven2010 on 09/10/2010:
Go here and report your issue:

http://www.subway.com/Applications/CustService/frmCustomerService.aspx

They are VERY good at responding if you do this.
Anonymous on 09/11/2010:
I am on a budget too and I consider Subway a treat when I can afford it. Its not the cheapest fast food place. It's certainly the healthiest option, but not the most economical.
Anonymous on 09/11/2010:
hmm....its a tough call, and just a honest mistake, to me. I'm sure theres a lot of people who try to pull one over on companies to try to get some extra money back. Its best to always count your change back before you walk away from the cashier. I ALWAYS check my change to be sure the cashier gave me the proper change back. Theres also been times the cashier over changed me, and I always give back the extra money.
grandma005 on 09/11/2010:
That is why I always say Here is a $20.00 bill and no cents.
bcd on 09/11/2010:
Cashiers should put the incoming currency on the small ledge above the till and leave it there until the customer receives their change.
Anonymous on 09/11/2010:
Definitely report it to Subway OP.
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A few tips to get you thru your service...
Posted by on
I have been a Subway employee for over a year now. I am prior service military and very good at what I do. I have regular customers that come in to my store everyday and enjoy their sandwich but I must say all these complaints I am reading make me laugh. Some of you speak about the employees like weare dogs. I am not saying that everyone is perfect but this is a shame.

1.When you come in to the store I am required to greet you within 3 seconds. This is not an option for me. So when I take the time to say Welcome to Subway or hey how are you. Be respectful and say hello. Don't just come up to the counter and say I WANT A... I was taught manners and I am sure that at some point you have run across them as well.

2. Your homegirl can wait five seconds for you to order a sub. I had a lady one time tell me "excuse me I'm talking" when I asked her what kind of cheese she wanted on her sub. I didn't come to your car and ask you what you wanted, you came in to me and stepped up to my line. I had a no cell phone sign on my line. Corporate made me take it down. But when it was still up some of you would read it to your friend on the phone. This is a made to order sandwich. I need your full attention. When you ask me for something on your sub paying half attention and I put it on there don't scream at me because you asked for it. And if I were to pull out my phone while making your sub you might get offended because I am not doing my job properly.

3. If you speak to me like I'm a dog, my customer service will lack at some point. I don't come to your work and be completely rude to you and ask for you to take it. I'm human and I expect to be treated with respect. Everyone has a bad day. I'll try and make it better if you don't treat me like gum stuck to your shoe.

4. If you want extra veggies... ASK! It is free of charge. Subway says I am to put 6 olives on your footlong. If you ask for more I can put more. It is much easier for me to put more on than it is for me to take it off. This stands for dressing as well. Without throwing away product I cannot take it off. Ask and you shall receive.

5. Bashing employees... Believe it or not what we do is based on what our higher power tells us to do. We are not incompetent. However when a manager is standing over my shoulder I am not willing to lose my job. Just as you are to your job. My job pays my bills.

6. During tax season when we do our special buy one get one don't ask me why we are out of bread. We are able to bake 24 pieces of bread at a time. Do the math. When I have a line hanging out my door it is impossible for me to keep bread flowing. And if I bake before the day youll complain it is hard. Come on now. The person who designed this is a guy sitting at a desk somewhere who has never made a sub in his life. Don't get mad at me for trying to carry out his wishes.

7. Everyone has something that is not so great about their job. We are not all in food but I had plenty of complaints about the military as well. Be civil to me and I shall be civil to you.

8. Please read the menu before asking me where the $5.00 subs are. They are right in front of you. The don't tell me what my menu says. Turkey is not a 5 dollar sub no matter how many times you tell me it is. If you read the menu while making your selection this saves you and I the argument at the register when you tell me No turkey is 5.00. I then have to go back to the sign and show you.

I love a lot of my customers but I have had some really unreasonable requests in my time. My job is not what keeps me coming back to work. It is the people that I share a bond with. I do not enjoy the behind the scenes work of scrubbing on my hands and knees because Subway says our stores are to be immaculate at all times. I have customers that tell me how clean my store is. They see how hard my coworkers and I try to keep up. I have customers tell me all the timehow clean my store is. You just have to find the right one and stick with it. We will take care of you if you take care of us!!!
     
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andbran on 12/20/2010:
I love subway. I always make it a point to know what I want before I enter any food place. its too bad you don't have a device that turns off cell phones at the dooor.
Anonymous on 12/20/2010:
Great letter! I love it :), and I don't even eat at Subway.
madconsumer on 12/20/2010:
I really enjoy subway. prices are good, and quality is perfect!!

very helpful.
Nohandle on 12/20/2010:
This is one of the most respectful, common sense reviews we've had in a long while.
Anonymous on 12/20/2010:
Very well written review.
trmn8r on 12/20/2010:
Great review. Here is my favorite part: "If you speak to me like I'm a dog, my customer service will lack at some point."
Starlord on 12/20/2010:
Great post, not a rant, but an honest statement by a food service employee. People need to realize that food servers are as human as anyone else and deserve to be respected as they expect you to respect them. Thank you for your service to your country as well as the customers of your Subwy. Keep up the good work. Happy Holidays! Voted helpful.
trp2hevn on 12/20/2010:
Thank you for your military service and the helpful tips. I think they not only apply to food service but so many more customer service jobs. And I love Subway.
Ytropious on 12/20/2010:
lol OP you sound exactly like me. I'm always making rules and lists of how my customers need to act. Not asking a lot to have you treat me like a human being and hang up your cell phone or learn to read!
ontario_girl on 12/20/2010:
I'm with you on the cell phone rule. I ask people yakking on their phones, "Do you have a loyalty/points card?" They shake their head no. I finish the transaction and then Bozo says, "Oh, I have a points card." If you weren't chattering away like a little squirrel, you would have been paying attention when I asked!
thankless on 12/21/2010:
Thanks guys for all the posts. I appreciate the support. I was worried how it would be taken but many times customers come in to complain and do not tell the entire story. OH>>> so and so was rude to me and had bad customer service. But they often do not own up to the fact that they called so and so a B@#$@ and that's when she lost her cool. I am a full time mother, full time student, and full time assistant manager. If all I had to worry about was how to get more olives on my sandwich I am sure that my life would be so much more simple!
ok4now on 12/21/2010:
I have always had a good experience at Subway and the friendly people that work there. The one I frequent most is located in a Super Walmart near me.(Store hours 6:00 am to 3:00 am, wow!) After completing my shopping I usually get one of their foot long subs to go. For $6 bucks you can't beat it. They allow you to specify exactly how you want it made. Extra cheese, tomatoes, peppers etc. is not a problem. I also like the 6 different varieties of fresh rolls available. These employees probably work for close to minimum wage yet they are always cheerful & respectful of the customer. Why would anyone want to give them hard time? They probably have to deal with a lot of thankless ignorant customers all day. I wouldn't want their job.
Tomcy on 01/23/2011:
Good post. I love Subway and respect that food service people have a tuff job....thanks for the reminder --- we do have a higher power and He said, "do unto others as you would have them do unto you." What a difference it makes:o) Good luck on your job and keep up the good work!
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Disgusting behavior and service
Posted by on
BARRIE -- My staff and I spend (or rather spent after this) hundreds of dollars a month at Subway. At its peak, we were spending $150 a week. We're not casual consumers. My office is right above the Subway. It's convenient.

Every day I would order the same thing, steak and cheese on Parmesan. Three times I ordered a "six inch". Each time the bread was stale. The third time, I'd had enough. The so-called "artist" had made a flat, stale, squishy, soggy mess and thrown it in a bag. Disgusted, I brought it back into the store and asked for a replacement. I told them I would be back, as I was running very late.

When I returned, the "manager" (in title only) was there to greet me. She proceeded to bash me, say there was nothing wrong with the ooze that was leaking all over her counter. She started bashing me for "hurting the feelings" of these so-called "artists" who were standing behind her primping themselves and acting like Cinderella's step sisters.

She then proceeded to literally throw my money back at me and said they would not make another sandwich. I then left.

This is where I made a dumb mistake. I called Subway to complain. They filled me full of empty promises, promised a response within three days, etc.

I went back that night, in my uniform, as I was now very hungry. There was a lineup of people ahead of me, so I just stood there quietly. This old lady working there saw me standing there and proceeded to bash me, to humiliate me, to practically yell at me, insult me then told me anyone who called head office wasn't welcome back at their store and told me that if I wanted a sub, that I'd have to "shut up, don't give us any trouble, take your food and leave". That, regrettably, is a direct quote.

I left, feeling disgraced for wanting a decent, edible sandwich.

Now, before I go on, let's remember that these so-called "sandwich artists" are posting on this site, telling us how to behave, how to order, how to conduct our personal lives, how to park, what we will or won't say, how we will read, etc.

We know, then, that obviously they're discontent. They're not happy with their jobs. They defend their horrible actions by blaming their moods on their customers. So it's not hard to envision what I'm typing here, bearing in mind the crabby, minimum wage puppets on the other side of the counter.

Anyway, I was promised a call. Well, as I have an office in the same building I know the landlord very well. I called him. He gave me the owner's cell phone number. I called a couple of times and got to have a pleasant monologue with the voicemail. That's as far as it ever got.

A month goes by. I contact Subway and told them I'd had no response, no contact of any sort and no resolution to the problem. A very pleasant lady said I'd hear back in three days. Never happened.

So, I gave up. For months I didn't go back to that store, watching the staff change over half a dozen times in that period. In that period, my assistant would go down and get me a sub. What can I say, it's convenient.

No problems to speak of. The crappy food syndrome had somehow been remedied, much to my satisfaction. Today I decided to go myself, as my assistant had the day off. It was completely uneventful. The same manager as before was there, walking out of the back as I paid the young, very friendly lady who was serving me.

"all is well" I thought. OK, who was I kidding. One of my staff went down for lunch after I did. He comes back up and says "the manager stopped me. She recognized me from working here. She told me to tell you that you're not welcome back because of an incident that happened several months ago".

I have a serious problem with this. Several, actually. First, my employee should never have been brought into this. Second, she had every opportunity to tell me directly, as she was standing right there as I paid. She sure seemed content to take my money. Third, punitive measures should not be imposed against a regular customer that was treated rudely, with disrespect, denegrated in front of numerous patrons and yet STILL desired to do business with them.

They have 72 hours to come up with a resolution, or this goes to the press. Fortunately I spend a ton of money in advertising with the press, so I have no worries about them listening to me.

This is a time of recession. Terrible food and terrible service, no matter what price point, should not be rewarded. The consumer should not be punished. The business should be punished. Recessions weed out terrible companies with terrible service. Bad press exposure can escalate this.

When I read these so-called "artists" moaning and groaning about how hard done by they are, I think about how much harder done by they would be if we just stopped doing business with them. No business, no money, no job.

This is what they deserve. The public is speaking. The reviews are clear. If you don't learn from history, you're doomed to repeat it. Subways rating on this site is tanking. We, as consumers need to stand up and say "we're not rewarding your absolutely crap sandwiches and even worse service anymore.

By the way, Quiznos, as I found out after this incident, absolutely spanks your product silly.
     
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Anonymous on 05/14/2009:
I didn't finish reading your review. I stopped at the part where you talked the landlord out of the owners personal cell number, which was right after the part where you called the employees minimum wage puppets.

I'd hate to be on your staff, you sir/madam would be a boss I'd be petrified of ever pis*ing off, who knows what you might do.

I'd throw you out of my Subway too, if I had one.

aaronw on 05/14/2009:
You need to know that I didn't "talk the landlord" out of his cell number. I'm on exceptionally good terms with the landlord and he offered it to me. He said "he's a good guy. Give him a call. Tell him I told you to call him".

I appreciate your comment, despite not knowing all the facts as I'd failed to provide them (admittedly thinking it was irrelevant).
Anonymous on 05/14/2009:
I am perplexed by your review. You had already been humiliated once and you went back again the same day? At the risk of appearing to wag my finger at you, you should not have gone back. You said you received bad service, they would not make you a new sandwich... my opinion is you take the refund and run and not look back. If your messages to the owner were as arrogant sounding as your complaint I wouldn't have called you back either.
RestaurantGuy on 05/14/2009:
With your attitude I would throw you out of my restaurant in a heartbeat. Where do you get off calling people "crabby, minimum wage puppets" It sounds to me like you are the problem not them
old fart on 05/14/2009:
Whutthehell is a "subway artist"..?
It's an absurdly fancy name for some schmuck throwing food together in a crappy little sandwich joint!
If this location is anything like the Subways I'm familiar within Saginaw, Michigan, it's run by recent Indian immigrants working for 7 bucks an hour who coudn't care less if your get a sandwich or not!

Find a REAL place to eat!
BokiBean on 05/14/2009:
What kind of uniform were you wearing? I'm wondering why it was relevant to the review.
Anonymous on 05/14/2009:
Whether you asked for it, or it was given to you, you had no right to call the owner's private number. If the owner wanted customer's calling his/her personal #, they'd already have it published.

RG, I want to come work for you, you know how to run a restaurant! ;)

OF, they're sandwich artists and btw, they're not schmucks. Many minimum wage workers, of all cultures, work harder then people who make 4x as much as they do. There are lazy workers in all salary ranges who couldn't care less, and your comment is out of line. JMO.
aaronw on 05/14/2009:
I agree. I shouldn't have gone back. You're absolutely right. My stupidity for being lazy and taking convenience over a quality product. Much the same premise that McDonald's survives on.

The voicemail I left, and the conversation I had with head office, were all quite pleasant. As a business owner myself, I respect the problems that plague business owners, especially with staffing. The response back from the Head Office was equally pleasant. They seemed very nice and very understanding. It actually sounded promising.

The quality had improved, which makes me think it wasn't all in vain. Like a former Subway employee pointed out on this site, the food is often questionable.

So, with all that said, regardless of the impressions on how I handled it, there's sufficient enough documentation on this site to provide credibility to my complaint.

Who would throw who out, who was the "bigger douche" as one rather vocal "sandwich artist" put it, is irrelevant.
Anonymous on 05/14/2009:
"Quiznos spanks your product silly." WTF!?!?
bargod on 05/14/2009:
I'm the only one who spanks my "product" silly.
aaronw on 05/14/2009:
I don't think race or creed plays any part in this. It shouldn't taint the issue. For one, it's a whole different discussion and I know many brilliant East Indian men that are working minimum wage jobs because they were invited over here to work, only to get here and be told their education wasn't "good enough" and forced to "upgrade".

So, we need to keep race out of it. We read several posts in here from "artists" that are frustrated, angry, upset with the "horrible clientelle". It's easy to realize that projects onto the customer, whether they realize it or not, and whether they admit it or not.

The reality, then, is how I handled it is immaterial, as much as I appreciate that it gives people the ability to deflect the realities of their own incompetencies and inadequacies.

The real issue here is that how I handled it would never be an issue, whether good, bad, or indifferent, had proper protocol of good customer service etiquette been followed.
Anonymous on 05/14/2009:
Bargod, sounds like Quiznos can give you a hand with that
bargod on 05/14/2009:
LOL,yaya. I would applaud you for that one but it's not easy to do with one hand.
aaronw on 05/14/2009:
Sorry. "Spanking something silly" is slang for "Superior in every way", etc.
Anonymous on 05/14/2009:
I like "spanking silly" better
Slimjim on 05/14/2009:
"I think about how much harder done by they would be if we just stopped doing business with them."
There lies the problem. The "public" isn't speaking in your case. You still continue to (attempt) to patronize the place. It's not a stretch to understand why you are not welcome back after such a messy altercation. Shoot, I would never even consider going back to a place that makes food for me after that. So if you aren't even willing to go down the street yourself after such an event, why would your complaint carry any weight with others who don't have a problem with the location nor were privy to seeing the confrontations first hand?
I'll be frank, the press should have no interest in a he said/she said bad transaction with a fast food joint.
Alain on 05/14/2009:
Maybe a written communication with Subway's corporate office, the BBB, or something along those lines would have been a tad less stressful. Glad I've never had a problem like this with our local Subway's. They've always been pretty friendly. **Quick note off subject-Otter at Pittsburgh Zoo gets into shark tank. Retrieved before being made lunch (true) Sorry, back to business**
aaronw on 05/14/2009:
I like your comments, Slim. I appreciate the candid, objective reply. They may or may not have interest. It will probably depend on how well they can tie it into failing businesses in today's recession. As of now, we've redirected our business to Quiznos. They make fantastic sandwiches and are very pleasant people to deal with.
Slimjim on 05/14/2009:
I appreciate that aaron. Most here don't respond well if you tell them something they may not want to here. Going to Qiznos is the proper reaction. Poor sandwiches and poorer attitudes will hurt their customer base and profits. Speaking with your wallet can be pretty loud sometimes.
Anonymous on 05/14/2009:
BA jc!!

People who blast a working man are near the bottom of the food chain, IMO.
Of course, I'm not surprised one bit by the old man's statement here.
BokiBean on 05/14/2009:
*screams!!!!!!!* @ Alain's otter news. whew!
aaronw on 05/14/2009:
Slim and Alain: I'll direct this at you two specifically, as you two seem to be the most reasonable and objectice.

As mentioned, I'm a business owner myself. I've gone through all the struggles with tough customers, terrible staff, good staff, paperwork and even the occasional complaint.

I consistenly push myself and my staff. I remind them to treat each and every customer as though they have a hidden camera in their hat. I remind them that no sale is ever to be seen as "the only sale", that customer satisfaction is paramount. I remind them that every unhappy customer tells 11 people, and each of those people tells five.

I remind them that it's far cheaper to retain customers than it is to get new ones, that referral business is critical to our success. They are reminded that we are consumers as well, and that it's absolutely critical they treat each customer like they want to be treated.

Finally, they are reminded that if they treat any customer badly, they will be fired immediately.

It is with this in mind that I wrote this review. I don't demand anything I can't deliver. I go out of my way to ensure that every customer is treated as the only customer I have, that they are treated as the VIP that they are. I don't feel that I'm entitled, per se. I feel that I've earned the right to request that which I give to others.

It isn't the sandwich. There's dozens of places that serve a good sandwich. It isn't the $6.00. I won't get out of bed for $6.00. It's the concept. It's the reality that customer service and quality is a thing of the past, that the quest for a dollar far supercedes the quest for customer service and satisfaction. It bothers me greatly, and it is for that, if no other reason, that I share my views with others.

Terrible service and product must not be rewarded. As consumers we need to fight to maintain what little standards are left.
Ponie on 05/14/2009:
If all else fails--sue 'em!
madconsumer on 05/14/2009:
aren't you a delight. I wish you were my friend.


depending on what the sandwich it is, they can be soggy. I am very patricular with mine, so I would agree with your comments.

very helpful.
madconsumer on 05/14/2009:
lol ponie, that's my line ......
Snakeplisken on 05/15/2009:
Its just a damn sandwich. go somewhere else and get on with your life
Marine 63 on 05/15/2009:
I prefer Quiznos cause I kind of like spankings...LOL. But damn going back to the same place for bad food that's more like whips and chains, are you a gate keeper, and what's up with the uniform is it relevant to the food...apparently the food wasn't that bad you kept going back for the same slime.
BokiBean on 05/15/2009:
Its the survival of the human race, Pliskin, something you don't give a **** about." -- Escape from New York
Alain on 05/15/2009:
*off subject update. Was not otter, Boki. Turned out to be sea lion. Jumped and slid into Tiger Shark tank. Lured back to own tank with bait fish. Tiger Sharks reportedly disappointed. KDKA & WPXI pittsburgh*
BokiBean on 05/15/2009:
Alain, I thoroughly enjoyed this report. Especially since all ended well! I imagine there was some sealion-callin, fish danglin' going on...VH lol
DigitalCommando on 05/15/2009:
I found this review to be well written. The proximity of the subway's made it a first choice. Had this been a remote location, I'm sure they would have been history. The op's desire to rectify the situation due to it being below his office is certainly understandable and would warrant the extra trouble of complaining/resolution to allow the convenience to continue. What I would like to know is how can a freshly made sandwich be soggy? Did you order it boiled?
Ponie on 05/15/2009:
'Did you order it boiled?' LOL!
BokiBean on 05/15/2009:
LOL! Probably a meatball sub. They're pretty tasty. That is two posts in a row referring to meatballs...coinky dink!
Ponie on 05/15/2009:
Does that say anything about our senses of humor? :)
BokiBean on 05/15/2009:
LOL! I can't think about what the posts say about our senses of humor, I might end up really, really worried..
DigitalCommando on 05/15/2009:
Ponie,It says we have one! I rented mine, its due back next week.
BokiBean on 05/15/2009:
DC, I'm going to keep it an extra week; to hell with the overdue fees...
Ponie on 05/15/2009:
We better return them soon. You saw what happened to Drew Peterson when he was arrested. His comment was 'guess I should have returned those overdue library books.' The yellow jumpsuit supplied in my county doesn't flatter my complexion.
aaronw on 05/15/2009:
The sub was soggy from the abundance of sauce they put on it.

As an update, for whatever reason the police showed up today. The retarded "manager" had decided for no reason to issue a "notice of trespass". Then she tried to use the police to tell me not to look in their direction, speak to them, etc.

Bear in mind that I hadn't even called there after yesterday, said anything to them, even looked in their general direction, just minded my own business.

Before you consider the convenience of dropping in for a sandwich, ask yourself if you really want to do business with a company that treats their customers that way.
BokiBean on 05/15/2009:
Haha, Ponie! I would hate for the police to ever look at my library list..true murder stories are right on top. They might not know WHO I killed, but they'd be convinced that I definitely took someone out.. :D

aaron, don't even look at them. This is getting weird. Just keep to yourself, even nice gestures would be misinterpreted at this point.
bargod on 05/15/2009:
I find it so very hard to take your side on this simply because of the way you refer to people as "mimimum wage puppets", retards,stupid and comments like "..Your paid mimimum wage because that's what your worth"
You seem very well spoken yet act as childish as the manager at times. A very fine line indeed.
aaronw on 05/15/2009:
Yes, "retarded" was a bit strong. I guess I'm a bit ticked off. After reading all these employees dictating to us how we're even expected to order our food, yet this is expected of us to be tolerated.. It got under my skin.

Boki: I did keep to myself after that, and yes, this is weird. Actually, it's appalling. The Subway head office said there's nothing they can do, it's an independently owned business. Well, there's something I can do. I can eat elsewhere.
BokiBean on 05/15/2009:
Good idea, aaron.
Ponie on 05/15/2009:
I like that library list, Boki. I've become addicted to Dominic Dunne's 'Power, Privilege, and Justice' program--or whatever it's called. It's on TRU TV. But he died, didn't he?

I don't know the 'real' reason for aaronw's dustup with Subway, but I also think it best he keep away from this location.
Anonymous on 05/15/2009:
If you like Dunne I'd highly recommend his book 'Crimes, Trials, and Punishments'. It's a very good read.
Ponie on 05/15/2009:
Crabman, just out, or can I get it at my library? I'm not too much into buying books (other than reference) since they take up too much room in my small apartment.
Ponie on 05/15/2009:
LOL! Have we (I) hijacked this thread, or have we hijacked this thread?
Marine 63 on 05/15/2009:
I'll tell you what, I'll do you a favor, if you don't like the treatment or food give me the address and I'll BLOW the place up, I got a sense of humor.
Ponie on 05/15/2009:
OK, Marine! You're on. Got a few of them in my neighborhood. :)
BokiBean on 05/15/2009:
I love that show! And I had to look it up..but he's still alive!
jktshff1 on 05/15/2009:
Ejack has some competition 'bout blowing things up!
A grunt on the ground and a flyboy in the air!! What more could M3C need?
Marine 63 on 05/15/2009:
OOOH...RAH! any time any place...1-800-BLOW-S***-UP.
aaronw on 05/15/2009:
Heh. It's a principal thing, that's all it is. I'm a person of principal and integrity.

I read this profile of Doctor's Associates Inc. (The owners of Subway):

Company Perspectives:

We are committed to customer satisfaction through offering high quality food with exceptional service and good value. We take great pride in serving each other, our customers and our communities. We seek continuous improvement in all that we do. We value a sense of urgency and emphasize an innovative, entrepreneurial approach to business. We expect fairness and mutual respect in all our activities. We know our success depends upon the initiative we take individually and our ability to work as a team.


My question is simply "oh really???". Words are meaningless. Action is paramount. It's obviously a bunch of empty hulabaloo made to sound good for prospective franchisees.
Marine 63 on 05/15/2009:
We are committed to giving them the crappiest service that we can dish up (HAHAHA) and they keep coming back for more...who cares about satisfaction as long as we are satisfied with giving you the worst service possible. We offer high quality left overs from the floor with exceptional service and great value and we take great pride in doing it. We are committed and have a sense of urgency in finding more ways on how we can rip you off and give you a highly unpleasant time while you devour our crappy luncheon meats that we recycled from left over cow parts. Oh! and by the way our entrepreneurial approach is if you don't' like our food get the HELL OUT there is always a QUIZNOS nearby.
DigitalCommando on 05/15/2009:
We are committed to making a half ounce of meat look as large as possible on the sandwich.
aaronw, go to the nearest sign shop and have a 10' banner made that says "We only use fresh cadaver meat" and drape that sign on your 2nd floor patio railing above the restaurant.
Marine 63 on 05/16/2009:
This is why I love AMERICA...
PepperElf on 05/21/2009:
they have the legal right to refuse service
end of story

well... one more thing... I think the owner should set up a restraining order too, since you seem to think you have a right to call them on their private cell.

so yes, banned from subway and restraining order sound good :)
aaronw on 05/21/2009:
I think you missed the boat, Pepper. Completely.

They have the legal right, absolutely. We're not debating their rights. We're commenting on quality and service. Completely different animal.
Ghost of former member on 05/23/2009:
And what right do you think you have to call the landlord on his PERSONAL cell?

I agree with PepperElf. A banning & restraining order sounds like it would be in order here.
Ghost of former member on 05/23/2009:
Proudly voted NOT HELPFUL!
PepperElf on 05/23/2009:
Yeah, it sounds a lot like the 'complaints' made the the store might not have been polite inquiries on the quality of food.

Considering the tone you have used to describe the workers, it leads me to think that perhaps you were addressing them much in a similar way that you're describing them here... acting like they are stupid and lower class than others.

With the added information that you then proceeded to continue your complaints to the owners personal cell... leads me to suspect that the call was also aggressive and not polite.

What I suspect is their refusal to to business with you had nothing to do with that you complained, but perhaps HOW you complained. There are indeed some managers/owners out there who will not deal with any customer complaints that come off as aggressive or abusive.
aaronw on 05/23/2009:
Reading comprehension...non-existent.

The landlord is my landlord as well. He's taken me on as his own (he calls me his "prodigy" or "son" and we talk regularly. It wasn't him that issued it, but he is working to get the owner to not be so short-sighted, cutting off his nose to spite his face so-to-speak.

Also, the calls were quite polite. The issue, as stated by the staff, was "anyone that complains to head office was not welcome". That's precisely how it was spelled out to me. The "notice" wasn't issued by the owner, rather the "manager" and Subway themselves couldn't get the owner to respond to them either, nor could the landlord.

The owner was ticked about the complaint to head office, that's it.

It is definitely much easier to pass the buck off on the consumer to make up for one's business inadequacies. Indeed, as a business owner I can appreciate how easy to say "it's all the consumer's fault". Sometimes you even have to tell them that. However, as an effective business owner one of the harder lessons to be learned is how to do it with tact and diplomacy so it doesn't cost you and your company.

That is very clearly lacking. The terrible service, terrible product, terrible response and issuing notices for absolutely no reason, 5 months after the actual event.. Those are the issues at hand.

The cell phone calls are only cannon folder.
aaronw on 05/23/2009:
We also need to note that the day the notice was issued was completely uneventful. No conversation, no comments while I was in the store, no mention of previous events, completely smooth. The manager had a burr in her saddle. She couldn't let it go.

You can excuse bad behaviour and terrible customer service if you want, but doing so could easily result in costing you far, far more than $6.00. Hundreds of people have read this review. If only two of them avoid the location due to my experience, the job is done and they've lost substantially more than if they'd just let it go.

That's what separates successful businesses from the rest.
Ponie on 05/23/2009:
Wasn't it Denis Healy who said 'When you're in a hole, stop digging?'
joghandi on 06/09/2009:
In my 13 years managing Subway only once can I recall banning a person from the store, and this was A compulsive complainer who habitually told every lie he could think of to get free food, came in at night demanding free food and threatened my employees with physical harm if they didn't give him free food. Sounds like aaronw just got a bunch of yahoos. I would have personally offered to remake his sandwich and apologized and went from there.
joghandi on 06/09/2009:
wow aaronw I just read page 2 of your issue, you have a lot of anger there pal, just how did you approach the "artists" when stating your complaint? Were you abusive? then maybe that's why you were chastised and banned. Are you one of those people who look down on food servive workers? Poo poo rolls down hill .I want to be on your side but your a little harsh, remember if there weren't people willing to work their butts off for pennies in food service you n me would be hitting the peanut butter jar a little harder in the am before work a lot more often. Everybody on earth deserves respect regardless of race, gender, religion nationality , physical or mental limitation,OR the kind of uniform their wearing!!!
joghandi on 06/09/2009:
Oh, and one more thing, shame on that landlord for giving out the manager's personal cellphone number! He/she should be sued!
aaronw on 06/09/2009:
No, I wasn't harsh, although I can understand where a question like that would arise from. At first I was actually very nice about it. When she refused to replace it, I asked the manager if I didn't spend enough money every week to get good service, and how much money it would take to get a fresh lunch. I think that irritated her. What made them "ban" me was when they found out I complained to head office.

It's funny really. The banning isn't really an issue. What is an issue is that they threw away $100+ a week over a $6 sub. That is the Pinnacle of stupidity.

Also understand that we all know each other, save for him, and I've done over $20,000 in business with the people in the building myself. You have to be a complete idiot to throw away a big piece of that pie over $6.00 slop. None of my employees will go there anymore either. There's another $100 a week, gone.

That's the whole point. The lack of vision, lack of service and terrible quality of the food. The phone call, the cell number, all of that is completely immaterial rants that people run off on to attempt to take the focus off the real issue.

Do I have disdain for food workers? Not at all. Not in the slightest. I bust my butt to make sure I give my clients top tier products and service. I put in 14 hour days to ensure each and every one is happy. I've eaten hundreds of dollars on a sale to ensure client satisfaction. At the VERY least I expect the same from the people I do business with.. So I was a tad ticked off when I wrote that, and it obviously came through in the wording. Subway can't earn my business, so they don't deserve it. If they can't earn yours with quality products and service, they don't deserve your business either, and the low rating and horrible attitudes of the "artists" on this site certainly reflects that.
Ponie on 06/10/2009:
You still haven't answered the question of what kind of uniform you wear. Why not?
aaronw on 06/10/2009:
There's enough strawmen here, thanks.
joghandi on 06/10/2009:
wow aaronw, my owner would have kicked my butt clear to Quizno's if I banned somebody for complaining to corporate. It sounds like you and your 100.00 dollar orders just made the lazy bums work too hard. Maybe that's why they didn't like you.
joghandi on 06/10/2009:
oh, and by the way, your comment should have been "all of these are completely inmaterial....", not " all of that is completely inmaterial comments". That is gramaticaly incorrect. Sorry, but I was raised but A English teacher and I know, all of these trivial facts are just deflecting attention from the issue which is people who work at Subway are hateful to customers because the hate their jobs. Next, lets talk about control freaks
vbrent on 06/29/2009:
Thanks arronw, I appreciate your review. Fortunately, I have several decent Subways in my area that I will continue to patronize.

For you, I will skip one subway sandwich in the form of protest and I will drop off a copy of your review to the local manager explaining why I will skip one of their meals. So, Subway just lost another $8 dollars.
DebtorBasher on 06/29/2009:
I know you said it's convient to go there, since its right in your building...however, I wouldn't trust them making your sandwich, although they are made in front of you...I wouldn't trust them. If there are no other places nearby, I'd either have lunch delivered from another place or I'd brown bag it to work.
billyme on 05/16/2010:
OK welli work at subway and ya we get pissed some times imagen making subs for like 6 hours stright no break just putting vegies on a dam sub
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Subway 10 EASY Steps!
Posted by on
DETROIT, MICHIGAN -- I've been an employee of Subway for nearly 5 months now. I'm young but have been in the industry of customer service for nearly 4 years and have never battled more outrageous customers in my entire experience.

To start, I'd just like to remind our valued customers the we, behind the counter, are human beings like you. We work because we have to, to make a living. You might assume that all we do is make sandwiches all day which shouldn't be that hard. In all honesty we work our butts off. Have a little respect for that when placing your order. Do you know what it's like to have 15 customers in line, 2 people on the clock and not enough bread baked? It gets pretty stressful around there.

Here are some tips on how to make your Subway experience a little more enjoyable -

Step one: Decide how many subs you'll be ordering. In my case, it's easier to get all of the breads cut before I start making the actual sub. Our secret goal is to help you build your sandwiches all at once because we want you out as quickly as possible (Thanks! Come again! :D)

Step two: If you haven't decided yet and still need time to browse our menu please step aside and let the person behind you order. This makes everything run a bit smoother.

Step three: Finally decided? Oh! But your phone is ringing, I bet it's important! Listen, Subway is the sort of restaurant that requires full customer and employee attention. I can't help you if you're in mid-conversation with Peter the pool boy. Hang up the phones, people!

Step four: Take advantage of the many signs stuck to the glass of our meat and vegetable unit. Those signs have everything you need to know written on them complete with pictures! ie bread, cheese, veggies etc.

Step five: Please understand that there is a very large sheet of glass standing between us, so speak up.

Step six: When requesting your veggies, don't just point. We're looking at two different angles so even though you think you're pointing at onions, it looks to me like you're pointing at black olives. Be verbal about it.

Step seven: If you'd like "the works" on your sandwich please note that the Hot and Mild peppers are not included so you need to ask for them. This is also explained on that little convenient sign stuck to the glass that I mentioned earlier.

Step eight: No, I don't know what sauce would taste good on your sandwich. Different strokes for different folks!

Step nine: When you get to the big bad register please keep your cool when charged for your double meat and double cheese. The cost of these items are usually explained as soon as you asked for them at the beginning of the line.

And Finally, step ten: Remember, you're asking someone you don't know to make your food so my advice to you is to be courteous to that person. Don't bite the hand that feeds you!

Hope this helps!
     
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Buddy01 on 05/10/2009:
Unbelievable that people actually get upset if they are charged for double meat and double cheese. If there was no charge then everyone would be ordering double. Amazing what people think they are entitled to.
Starlord on 05/10/2009:
Excellent post. Most of the items covered by this person are simple common sense. Sadly, many don't display common sense. I hear all the time, people saying, "Well, why don't they put up a sign?" I can tell you as a former police officer, people do not read signs. I worked an accident once where a young lady T-boned a station wagon with a family. She said there was no 'Stop Ahead' sign. At the intersection were two four foot by four foot stop signs that even a blind person would not have missed.
jktshff1 on 05/10/2009:
I thought this was an excellent post also until I got to the threat at #10.
madconsumer on 05/10/2009:
great review!

I especially liked #10.

very helpful.
BokiBean on 05/10/2009:
When I go to Subway, even I get impatient with customers in line. I dunno how employess handle it. The cell phone thing would drive me nuts. Good review.
Alain on 05/10/2009:
Good post. I think I'm actually the type of customer Subway people like. Sandwiches are good and thanks to those that make 'em.
jktshff1 on 05/10/2009:
yea mad, I guess that's a good piece of info to have! LOL
Anonymous on 05/10/2009:
Id rather have a good sandwich,which is why I rarely go to Subway
Soaring Consumer on 05/10/2009:
My local Subway (just around the corner) has very friendly employees and makes very good food.

Voted helpful.
Anonymous on 05/10/2009:
You had me in total agreement until you posted number ten. Threats of food tampering are not acceptable in any circumstance. You should have stopped at number nine.
Hattiie on 05/10/2009:
Jkts, I didn't intend for it to sound threatening. I think it's a good piece of advice to have when going to restaurants.
Hattiie on 05/10/2009:
John, it's impossible to tamper with food at Subway. Your sandwich is made right in front of you. What I meant was, if you're going to order food, be respectful of the person making it for you. We're not slaves, we just make sandwiches. Sorry if it sounded threatening. Again, not my intention.
Anonymous on 05/10/2009:
Thanks for clarifying. I hear what you are saying about not being able to tamper with individual sandwiches because they are made in front of the customer. However, we're not in the back when the veggies are being sliced. We're not watching as the dough is placed into pans to be baked... and so on. I am not suggesting that you would, but there are fast food workers that are warped enough to tamper with food as a pay back. There was a Domino's post a few weeks back as well as an apology because of a video that made it onto YouTube. Check out Domino's posted apology.

http://www.youtube.com/watch?v=7l6AJ49xNSQ

So, in a nutshell, it does happen.
Anonymous on 05/10/2009:
I go to Subway a lot cause it's the only fast food I really like (besides Mcdonalds egg mcmufins and iced coffee). I have found that Subway employees are the more nicer fast food workers. I am also respectful of them. I think a lot of people look down on fast food employees and so they are rude or forget their manners. I think everyone should work in fast food at least once in their life. Then maybe customers would be more pleasant and respectful, and in turn, the employees would be more pleasant and eager to do their jobs.
jktshff1 on 05/10/2009:
Hattiie, Thanks for coming back with your comments, I understand.
PepperElf on 05/12/2009:
you mean I'm NOT supposed to stand in the middle of the line and pick out my sammich for 10 minutes?

jk!

Awesome review. You're making me hungry for some subway, lol.

my take on veggies "everything including the hot ones" (that's one tasty sammich!)
unless they have that red hot pepper paste stuff... that I don't like, but I've only seen one or two that carry it..

=)
timmer on 06/12/2009:
A very good post! I wish more employees would come out and talk about their experiences at work. There are times when it is astounding how rude people can be when ordering food. I wish everyone who goes to subway would read your post. Thanks!
Principissa on 06/12/2009:
I went to subway the other day for lunch with the kids, I felt so bad for those poor folks working there. One person held up the entire line because she was talking on her phone getting everyone's lunch order, then got mad because the girl asked her to step aside so other customers could order since she wasn't ready. Then the guy paying got upset because he was being charged for double meat.

Seriously I don't know how you folks put up with it.
klobbersaurus685 on 09/21/2009:
I understand customers can be and are rude to you. But this is a two way street and there are always two sides to every story. You do sound like you are a good employee, but I have not been to subway for 3 years and have no intention of ever going back.
I was waiting to add toppings to my order and the employee was making the person in fronts sandwich. She had lettuce on it and then asked for salt and pepper, but the girl grabbed the wrong container and put on oregano. She caught her mistake and just dumped the lettuce back into the lettuce tub. Both I and the person in front of me watched, amazed at what she was doing. The employee stirred up the lettuce and put 'new' lettuce back on the sandwich.
I proceeded to step out of line and go to the pizza joint next door.
Jazzin on 01/21/2010:
Good God, I had a good laugh reading Hattiie's 10 steps!
(And I own a Subway in the Tampa Florida area!)
Good to see some consumers are in tune with what we deal with from behind the counter.
Hattiie...My crew is going to love reading this. Thanks.
Eddie on 08/24/2012:
I completely agree with this post. We customers need to know our place because THEY are making OUR sandwiches. If it wasn't for THEM, WE would have NO damn sandwich, now would we? No. Cmon, people. Stop being so selfish. Give these poor employees a freaking break. They don't want to be bothered. They have enough work to do as it is. I for one would like to help out this business and help alleviate some of the stress of their employees by not forcing them to make my sandwich, and taking my money to one of the other nearby businesses and have their employees make my food instead.
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To The General Public (Our Beloved Patrons)
Posted by on
WISCONSIN -- I KNOW THIS IS LONG, BUT PLEASE READ IT ANYWAY. YOU JUST MIGHT BE ENTERTAINED.

I will choose to remain anonymous, though I will share that I am a Subway employee. I am also an American citizen so I know what it's like to go into a fast food restaurant and receive less than desirable service. This type of service would include making a mistake with my order, over charging me, or leaving some type of foreign object (ie. hair, fingers etc.) in my food. It makes no difference to me if the employee is wearing his or her whole uniform(apron, visor...), is cleanly shaven, or is even artificially polite to me as most employees are instructed to be. I hardly ever have the ability to even force a smile while I'm at work, but that doesn't impact the quality of food that I provide for my customers. This site is filled with complaints from customers about how bad the service is at these restaurants. Many times the employees act that way so you leave. Believe me, we don't get paid on commission, so ask your self how happy we are when a line is so long it stretches out the back door. I have heard many complaints from customers before and I'm left rather un interested. I do, however, have a couple insightful complaints of my own as an employee.

1. Customers talking on their cell phones while ordering is certainly the most aggravating. This is so rude. I couldn't imagine doing this while I was ordering at a fast food place. Put the phone down. Come on. You specific people know who you are that always seem to be doing it. Just stop with the phone and don't be rude to me when you order.

2. Customers who think they are better than me because I work at Subway is another bothersome topic. I am a full time college student studying civil engineering. I also happen to work at Subway. This job has given me a big wake up call in judging people by their job. I don't know their situation and neither do you. People who work at fast food places aren't always stupid. Many times they are, but not in every case.

3. Pointing at the glass while telling me which vegetables you want. Oh my god. I know where each one is. I have been there since I was 15. I got it under control. Stop pointing and getting greasy finger prints on the glass.

4. Making messes at the tables. I have cleaned up messes at tables that I would have had to work hard to make when I was 3 years old. These messes are often made by adults. I know I am a loser that works at Subway, but couldn't you have some respect for me and at least try to pick up after yourself a little bit?

5. Not being ready to order while there is a long line. This is a big one guys. The menu lists all of the items for sale and their corresponding prices. It's not that hard. And if the decision really needs more pondering, step back and let the other people go first. I have been to many fast food places and it seems to me Subway customers are among the worst behaved of all.


This letter in no way is representative of all Subway customers. I have a bunch of regulars that come in and are always nice to me. Not surprisingly, they are never guilty of any of my 5 complaints. Most customers are just fine, but there are plenty who fit the negative description to the "T." Since I was a young boy, my parents taught me the importance of personal responsibility and respect for others. If even I, a lowly Subway employee can adhere to these simple rules of life, can't you customers do the same? Go out and thank your sandwich artist today. Tell him or her how much he or she means to you. Don't make them think they fit into the common category of fast food employee. Be ready to order, hang up your phone, keep your paws off the glass, don't act as though you are superior to me, especially since I already have more education than most of you, and clean up your crap at the tables.


We are all people. Let's all treat each other with respect. And let's attempt to earn respect from others through honesty, hard work, responsibility, and compassion.

Eat Fresh everyone!!
     
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dan gordon on 03/15/2009:
if its any consolation to you I took early retirement and started driving a bus. I'm about as white as anyone and people would get on look at me and then ask if I spoke English? What an interesting social experiment. I hope most people are nice to you. Some people on here really just rant about anything. You have to laugh. Did you read the one from the guy upset with Subway cause his sandwich didn't look like the picture? You someitmes just have to laugh. Hang in there
Anonymous on 03/15/2009:
Some good points raised (except for the pointing - it is instinct for many people to point when they tell you what you want). I worked in retail on and off while I was at University and Grad school. I once had this lady who was convinced I was trying to rip her off tell me that she had a high school diploma and I had probably dropped out, thus I worked in retail. I was amused and always laugh when I hear people say similar things to people in the service industry. Remember, once you get your degree, you'll be laughing all the way to the bank :)
jktshff1 on 03/15/2009:
Well written, well thought out post. VH Thanks
Anonymous on 03/15/2009:
I agree with everything this person wrote. I saw a lot of this when I was a kid working in the college lunch line. People expect manners and aren't willing to show them? Manners demonstrate the class of the person using them. The cell phone thing? I have said this before-if someone is on their cell phone, they need to forfeit their turn in line. Period. I had to wait until some idiot finished her call in Target yesterday because she couldn't talk and wrestle her purse and swipe and sign her card. She looked behind her and found four people in line glaring at her and gave us a stupid smile. I totally agree with everything this poster has said because, unfortunately, it is all very true.
Anonymous on 03/15/2009:
Thanks for the great post. I, too, can't stand it when someone is in line, any line, talking (usually very loudly) on their cell phone. It is so rude, especially to the customer service person. You are definitely getting a good lesson on the inconsiderate people out there. So, not only will you have a degree, you will also have some very good people skills after having to put up with all of this. Good luck on your future endeavors!
Mario The Great on 03/15/2009:
That was awesome. You should get a star just for being truthful.
Principissa on 03/15/2009:
Very helpful. Especially number 1. I hate being behind annoying cellphone person. It is beyond rude. Especially when they are the ones holding up the line because they won't stop talking. Just hang up the phone, tell the person that you will call them back.

There are just so many rude and inconsiderate people in the world today that it sickens me. The world revolves around them and only them, everyone else is just a little drop in the bucket. Take people like that with a grain of salt, force a semi smile and thank yourself that at least you're not them.
Nohandle on 03/15/2009:
There is a restaurant, cafeteria style, not far from my office. As you get your tray there is a sign "If you are talking on your cell phone we will assume you are not ready to order." I love it.
Principissa on 03/15/2009:
That is great Nohandle!! I wish more places would do that.
madconsumer on 03/15/2009:
great review.

very helpful.
woodsk1 on 03/15/2009:
Thank you for posting- I hate it when I am in line and the person is on the cell in front of me. Its just rude to everyone around..

Nohandle- I have seen that sign as well and now seeing it at banks. When did we become so rude and self involved?
J Money on 03/15/2009:
Thanks for all the comments so far guys. I'm new to this site so I don't know why people are calling me No handle though. I put my user name as "J Money" so I don't get it. I hope for many more comments. I don't know why I wrote this, but I was bored at 2am after another smelly shift at the local Subway. Thanks again
Nohandle on 03/15/2009:
Hang around J Money, and welcome aboard. They are responding to my comment, not yours.
J Money on 03/15/2009:
OOOps I just noticed the guy named no handle. Sorry for being unperceptive everyone.
DigitalCommando on 03/15/2009:
J money, Does "ANY" footlong sub for $5 mean every sandwich on the menu that is a foot long? Also, if I open up a subway sandwich and actually inspect the meat portion, it seems awfully skimpy. Do they have a weight minimum/maximum?
old fart on 03/15/2009:
The actual Subway sandwiches I've seen bear no resemblance to the ones on TV...not even close...
J Money on 03/15/2009:
OLD FART- TV commercials use many tricks to enhance the appearance of the food. Cereal commercials use elmers glue instead of milk to give the cereal a better look. Most food is sprayed with water or grease to make it glisten. If you believe what you see on TV, then perhaps you deserve for your money to be swindled away by the Subway conspirators. Things on TV, and life in general, are all about money. Don't trust people when it comes to advertisement.
DIGITAL COMMANDO- All sandwhiches with exception to the feast and the philly steak. That is because the feast and philly steak come with double portions of meat and cheese automatically. There is an exact amount of meat we are supposed to put on each sanswhich. There is also a certain number of ounces for the portioned meats such as teriyaki chicken, steak, meatballs etc. Thanks guys. Keep posting
old fart on 03/15/2009:
LOL Money... I'm not that naive having worked in TV and living 69 years...
J Money on 03/15/2009:
I look back now and realize that my post toward you was a bit rude. I'm sorry sir. As I wrote it I also was thinking, 'I hope this is accurate if he has ever worked in television.' We watched stuff about those commercials in econ class when I was a senior in highschool waaaaaay back in the day. 2 years ago
old fart on 03/15/2009:
We're cool Money, as a matter of fact I will put you on my trust list assuming you are a straight arrow..
J Money on 03/15/2009:
I'm a pretty strait arrow. No one is perfect, though I value hard work and educatation. I think that makes me a strait esque arrow.
old fart on 03/15/2009:
That's the best you can do....!!
J Money on 03/15/2009:
What did you expect? I'm doing math homework old man. I haven't time for your crazy mind games.
old fart on 03/15/2009:
NO no Money , I meant that in a good way!
Work hard and everything will come your way..
J Money on 03/15/2009:
Oh. Now I get it. Thanks I agree.
DebtorBasher on 03/15/2009:
Great post! I agree with the cellphone complaint. When I worked a teller window at the college, a girl stepped up to my window and while she was chatting on the phone, stuck a stack full of papers under the window glass for me...not even telling me what she wanted. I guess I was supposed to go through all of them and figure it out. As she continued to talk on the phone and not telling me what she wanted, I motioned for the next person in line to come up to the window (there was a FOUR HOUR wait in line...she had plenty of time to talk on the phone before coming up to my window)...when the next person stepped up, the girl on the phone said to the person she was talking to, "Hold on a minute"...then told me that she was next in line and was already at my window. I told her, "There's people waiting in line, and you don't seem to be ready yet...I'll take you when you're done on the phone"...She hung up the phone and said, "OK! I'M DONE NOW"...I think she got the "Basher Message"!

Also, if I am not ready to order, I stand to the side until I know what I want...or, If I am in line, I will tell the person behind me to go ahead and order until I decided what I wanted. I usually know what I want before I go to place my order...but if it's a place I'm not familiar with, then I have to look over the menu.

I love our Subways around here...the employees have always been very friendly and they won the "clean plate award" when the inspectors from our local TV station went to inspect...they found NO violations!
Starlord on 03/16/2009:
J Money, excellent post. I used to be a deputy sheriff,and if I had a dime for every time some arrestee made the comment that I was probably too stupid to hold a regular job, it was all I could due to keep from making a snarky rejoinder. I told one guy that our department was considering requiring a college degree for hiring, and he couldn't wrap his head around the concept of police officers being able to handle complicated concepts. I respect sandwich artists, because Lord knows, I make a lousy sandwich.
Anonymous on 03/16/2009:
Great post J Money!! I can't stand people who think they are better than others.
JennyO on 03/18/2009:
Rock on, subway employee!! Many of your co-workers are second rate. People are pigs. Some feel as though they have "earned" the right to be slobs at the table and rude to employees. It stems from lack of dicipline as children. It also is a result of inconsideration of others. What if you were their relative??? Surely they wouldn't trash the restaurant, nor blab on the call in line and smear the glass! I believe the book, "Everything I need to know in life I learned in Kindergarten" should be mandatory reading in school and by everyone in the USA! The world would be a much better place!

By the way, I received excellent service from a Subway employee here in Las Vegas recently and emailed his manager. They posted the email for all his co-workers to see and thanked me for taking the time to be considerate of their employee. I must add lastly that the 32oz. drinks at this location are way too expensive! Over $2.29!!
Anonymous on 03/18/2009:
I agree with that last point. I always seem to get behind the person who has no idea what he wants. It's frustrating, especially if I am on my lunch break. I always know what I want ahead of time.
J Money on 03/18/2009:
Thanks jennyo for taking the time to write that much. I really do appreciate when people comment on things I write whether the comments be posative or negative. Wow on the 32 ounce drinks. Our 44oz drinks are only 1.88 so u guys really get screwed. It is probably the single most expensive city in the world though. Just think of all the waste that goes on there.
Chris721 on 03/19/2009:
J Money, that was an excellent post. I think you have definitely changed some attitudes. About 20 years ago, I gave up a good job with a large company and went to work part-time as a waitress. I did this because my children were toddlers at the time and I wanted to spend more time with them. Fortunately, at that time, I was able to make that decision. I figured my time would come to resume my career. My previous co-workers would come into the restaurant to eat and the sympathetic looks I got were pitiful. I was VERY happy. People make many wrong assumptions.
Also, I happen to love Subway. They offer an excellent healthy choice recession-buster. Footlong veggie delight on whole wheat - $5.00. Eat half for a quick dinner and bring the other half for lunch the next day. You can't beat that.
Jenny_tran1982 on 03/22/2009:
thanx for sharing
nankpax on 03/23/2009:
The subs are wonderful, but the salads are pretty overpriced. Subways are almost always really clean places to eat. It seems people are just really rude to clerks types in general. I am a nurse at a walk-in, urgent care clinic. There are about 10 signs "Please have photo ID ready" Nobody has it, they wait in line for 10 minutes and then when they get to the desk, it's "OH, an ID?" get out a huge wallet and take off the rubber band and have to go through 76 cards to find what they are looking for. Everybody watches them impatiently, but when it's their turn, it's the same scenario. And they are often really rude to me or whomever is at that desk. We are all registered nurses with years of experience. If someone is too ill to wait 5 hours, we have a small ER. The same people and their families that are so rude at the check in desk are suddenly very normal when they see us in the nurse role. It makes me feel really sorry for people that have to work with public in that role all the time. And the cellphone thing? I just say "Next!"
BokiBean on 03/23/2009:
lol@wallet w/ rubber band...

On the other hand, sometimes people are accepting and nice about long medical waits to the point of disbelief. I was at the ER here two weeks ago waiting for almost 6 hours to be seen for a kidney stone.

Amongst the people in the waiting room were an old man who had fallen face first and tried to brace his fall, breaking his arm and nose in the process...he waited close to five hours. Also, there was a little boy who was hit directly in the eye with a fast pitch at baseball..waiting quietly.

People that deal with sick or hurt patients have my sympathy, because they're going to get the cranky, whiney and downright mean episode every now and then, but that's the exception and certainly not the rule.

CyberTech on 06/10/2009:
I work retail and find that people that work retail treat other people in retail so much better.....and or work with the public like Subway or other places to eat. We know what it is like on the other side of the fence.
J Money on 06/10/2009:
I would have to agree. Everyone should experience it once.
myownindependence on 08/28/2009:
I totally agree with you!!! I think customers needs to show a bit of respectful attitude towards people who works at a fastfood restaurant, such as subway. But the only thing that I sort of disagree with you is the end of the 2nd point you were trying to make.

I'm talking about the part where you said: "People who work at fast food places aren't always stupid. Many times they are, but not in every case."

I do agree that people who work at fast food places aren't always stupid, but you also said "many times they are. But not in every case". I got to say... the way you phrased it was a bit inaccurate. Not many of them is actually stupid, most of them are probably just inexperienced... So if I were you, I wouldn't exactly phrase it as you did...
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Bad Customer Service, Disgusting Hygiene, Disrespectful Towards Customers
Posted by on
, PHILADELPHIA, PENNSYLVANIA -- I frequented the Subway location at 11000 Roosevelt Blvd. in Philadelphia PA (next to Target) quite a bit only because of its proximity to me and have witnessed some very disturbing practices. For one, this Indian lady that works there (I believe it is the owner, unfortunately she does not wear a name tag) is so rude, practices bad hygiene and rips off her customers. You will know who she is because I have only noticed 3 people work there, a young guy who is way cool, a younger girl, and then this middle aged Indian woman I am complaining about.

I observed this woman make a sandwich for the person in front of me, she laid her plastic gloves on the counter and once she was done ringing her up, she re-wore the gloves. She then proceeds to open the oven before she makes my sandwich. Yuck! How many times did she re-wear those gloves. How many items did she touch, money, credit cards, unsanitary items before she made my sandwich? A new pair of gloves should be worn just prior to making a sandwich if you are both the sandwich maker and the cashier.

The re-wearing of gloves when handling the sandwich making and money, is a clear indication about how little importance is paid to sanitary practices when they cut up their vegetables. You may end up with e-coli or some other kind of infection. I personally have experienced a stomach ache twice after having a sandwich from this Subway location.

On another occasion, just yesterday 6/11/08, the same woman asked if she could help me. I ordered a 6-inch roast beef sandwich. I usually order double meat, but decided to go easy this time. I saw her put down 3, half pieces of roast beef and this was considered a serving. I asked her about it and she said "Well sometimes the slices come big and sometimes the slices come small". So basically if the slices are 1/2 pieces you will not be given the adequate amount of sandwich meat to equal 3 regular size slices. This is a complete and total rip-off. I then asked her for double meat and she, out of the goodness of her heart, decided to add one extra piece of roast beef. So all and all, I actually received 3 1/2 slices, less than a serving of double meat. I paid for a serving of double meat and it is not what I got.

During this same trip, there was a lady in front of me that was unsure what sandwich to order, well this same woman looks over at the cashier and laughs, obviously making fun of this customer.

On a different trip to this Subway between 6/03/08 and 6/06/08, this same woman had just about finished making the sandwiches for the 2 young ladies in front of me. When the customer asks her if she could get mustard on her sandwich. The woman appeared annoyed and had to walk to the back room to get it. I would consider the mustard to be a very popular condiment and should be side to side with their other condiments and sauces. When the young lady finished paying for her sandwich, she asked the woman if she could heat it up in the microwave for 10 seconds. The women asked "Why?". Why else would you want a sandwich in the microwave. Anyway, she said she had to wait, and proceeded to ring the following guys order instead. Now, he only had 2 sandwiches, but it took her a while to ring him up, she was most definitely stalling.

The young lady thought that she had placed her sandwich in the microwave and was concerned that it had been in there a while. Her friend finally said to this woman, if she could please remove her sandwich from the microwave, that it was probably burned by now. The young lady was upset and understandably so. At that point, this woman stopped what she was doing, removed a vat of what appeared to be cucumbers from the microwave and finally placed her sandwich in the microwave. When these young ladies left, she made a comment about them to the customer she was ringing up.

Poor customer service, disgusting hygiene, disrespectful towards customers, rip-offs. This is what this location, Subway on 11000 Roosevelt Blvd. Philadelphia, PA next to Target offers. Please be warned! I will never go back.

I don't know what it is but I have had bad experiences at the other two Subway locations. At any rate, please take your business elsewhere, to another Subway location that is worthy of your business or other sandwich shops such as Quiznos. I have been to Quiznos many times and have never experienced any problems.

People like this should be banned from owning a Subway franchise! We should boycott this place. I warn you against going to this location, but if you do, be vigilant when dealing with this woman. The more people that experience what I am complaining about, the more voices there will be and something will finally be done. Mind you, I am not writing this because I have a personal vendetta against this Subway location, but when you receive the same consistent, reprehensible treatment time and time again, it is time to spread the word.
     
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T-Double on 06/12/2008:
When you say: "People like this should be banned from owning a Subway franchise! We should boycott this place."

Are you talking specifically about people of Indian decent? You mentioned it twice and from what I can tell, nationality really doesn't have to do with poor customer service. I say instead of boycotting the place, commit arson and burn it down. Maybe she will start up a curry restaurant business. Good day my friend. Thank you come again.
Anonymous on 06/12/2008:
Do yourself a favor and go to Quiznos.Soooooo much better than crudway
madconsumer on 06/12/2008:
did she handle the money with the gloves on? NO, you said she removed them and then re-wore them.

if you suspect things are as bad as you claim, then call the local health department.

I will state from your review, you are racist. you do not complain about the older lady, but the 'indian' lady.
Anonymous on 06/12/2008:
Why would you go there so many times if these things were occurring. that’s a red flag to go somewhere else. You should report these practices to the local health department.
Anonymous on 06/12/2008:
And I suppose you'll try to convince us you're not actually a racist, right?? If you don't like Indian people, don't frequent their businesses, plain and simple. Your post was not helpful at all - If this was truly a complaint about customer service, you would have left out her nationality. I hope she spit in your food when you weren't looking.
DebtorBasher on 06/12/2008:
I don't think the poster meant it as a racial comment. I think he/she used the term "Indian" to let the other people who may go there, know which person it is that the complaint is about. Just as "younger guy" and "Younger girl" was used to describe those that were nice to them.
It would have been unfair to just say they were treated rudely...when in fact, it was only the one person who was found to be rude. I didn't see anything wrong with that comment at all. I mean, how do you describe someone, if you don't use their description to do so? Saying, "A woman there was rude to me"...doesn't mean that person doesn't like woman.
Safire on 06/12/2008:
The reason I frequented this place, like I mentioned, was its closeness to me. Secondly, I always hoped that I would be helped by the other 2 people there that are very nice to their customers and practice proper hygiene. I guess there was always a 1 in 3 shot that I would be helped by this other woman. I should have made it a point to flat out refuse to be helped by her embarrassing her in front of all the other customers in line.

To the poster who inquired about the re-wearing of gloves...she removed them and placed then on the COUNTER. How clean was that counter? Why take your chances. Even if she removed her gloves to handle the money, her hands are not clean at this point and she is using HER hands to put her gloves back on. Is it really worth saving the few cents you would save by re-using gloves to put your customers health at risk?

I am not a racist person. The term I used is a descriptive term so people would know who I was complaining about since she was not wearing a name tag.

To clarify, when I said "people like this" I meant people not fully committed to providing the best service possible to their customers. In no way was that directed towards race.

Unfortunately, I have been to two other Subway locations where the people working there happen to be Indian. It is just an observation. At this second location, I as sitting down having my sandwich and the guy behind me with his daughter ordered two sandwiches. He asked if the bacon that the sandwich came with can be added to his 2nd sandwich instead. She said absolutely not. The customer said, but it is the same thing, I am still paying for it. Instead of putting it on my sandwich put it on the other. She refused to do this because the sandwich that he wanted the bacon on instead did not come with bacon. Does anyone else see a problem with this? Why could she not agree to do this for her customer? Maybe I need to visit Subways serviced by non-Indian people to see what their service is like and make an informed observation this way. You never know, they may be just as bad.

Maybe it is that people in the service industry get so fed up with customers demands, although the sandwiches are supposed to be made how you like them, you know your way, that they become desensitized and it is just easier to default to an indifferent state.
jenjenn on 06/13/2008:
This is a TOTALLY racist complaint! I voted it unhelpful.
CrystalSword on 06/17/2008:
Uhhhh, question here. When you say hte counter, you DO mean the counter where the sandwiches are prepared, do you not? If you doubt the cleanliness of the prep area, what in the blue susie are you doing eating there to begin with? As far as using your hands to put the gloves on with, I can show you that you do not handle the gloves all over in putting them on again. While it is false economy to re-use those gloves, you do not get your hands all over them putting them back on, as you rightfully handle the INTERIOR surfaces of the gloves, that part which should not come in contact with the food. As has been mentioned here several times, gloves are not that big a deal, not all states require their use. I would rather see someone wash their hands often. If the OP wants to be picky, we will require that people in food service do like doctors and scrub up, then have a nurse hold the gloves while they slide their hands in. Uh-oh, that means the nurse would have to handle the gloves. I guess there is just no way to make the OP happy.
southerngirl on 06/17/2008:
jenjenn...get over yourself; and those of you who keep whining about the "racist" thing are "protesting too much," probably from guilt of your own hidden prejudices.
Safire on 06/19/2008:
CrystalSword, I am complaining here about the things that I found unacceptable. If you find this information great, if you don't skip it and move on.

The counter is the 'bare' steel top counter next to the cash register, you know where people lay their money, trays, god knows what else. This counter, not the sandwich counter.

If you re-read my post, I say that after she put the gloves back on, she grabbed the microwave handle and opened it before making my sandwich. This made me wonder how many times she had re-used the same pair of gloves and how many surfaces she had touched. I will leave that up to your imagination.

If my observations do not bother you, by all means be my guest and be one of those that stands idly by and is content with fast food preparation and service standards, you are there ideal consumer!
Jess! on 08/13/2008:
That is completely unacceptable.

And people, by using "Indian" she was just using that to identify the worker. Younger man, and younger girl were used to identify the other two. Sure, she could have used "older woman", but she didn't. Stop trying to FIND something wrong with it, when she is telling everyone about her experience. If she really was racist, there would be derogatory statements made towards the fact that she was Indian.

Now, I work at subway. Policy is, really, to change your gloves for each and every sandwich you make. Now, this doesn't happen often. But as soon as you ring someone up, you go and WASH your hands and put on new gloves. This is subway policy, and it's not being followed obviously. Also, if you walk from the back, even if you JUST washed your hands back there - the customer doesn't know that. So you are to wash your hands again, and then put new gloves on.

Today at work I dropped something on the ground, and I picked it up. I had my gloves on, they touched the ground and I then changed them out because they had touched the ground.

The POS [point of sale] area is cleaned, as per the afternoon and closing list, however money is laid there ALL the time. I would be upset if someone was reusing gloves, as well. It's unsanitary.
Arkantos222 on 12/04/2009:
I work at Subway as well, and yes, you are to change gloves frequently and are to never reuse any of them. However, get this juicy little ditty: it doesn't make one bit of a difference, because, the gloves serve no purpose other than to appease peace of mind in the customer. It has been proven that in order to ACTUALLY prevent bacteria from going from your hands to the food you would in fact have to wear seventy seven pairs of those poly embossed gloves. So they are nothing but an enormous waste of resource and money. All so people can feel like their food is untouched. But, the fact remains that it is touched by all the bacteria on the line servers' hands. That is why it is imperitive that we wash our hands since the gloves in fact do ABSOLUTELY nothing.
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Elimination of Seafood and Crab Sandwich from Menu....
Posted by on
I am expressing my extreme disappointment and ANGER with Subway for eliminating this sandwich from their menu nationwide. I have been eating this sandwich and almost only this sandwich for 14 years, in heaven from the moment I first tasted it. I understand the need for changes, and modifications, but what they should have done is some new advertising on the sandwich, saw really none the last few years. Stop opening so many stores, for almost every one here in Vegas is near vacant most of the time through the day. Just make LESS of the product, or at least have SOME stores offer the product, or make it when it's requested, since all it is is a light mayo and the seafood and crab. etc.

See, the thing that makes this really bad other than the fact that the sandwich was and is my favorite food of all time, is that you simply can't find the sandwich anywhere else. Most of their other sandwiches however you can find at a 100 other places, as well easily made oneself. This is absolutely unacceptable. A common person can't even find out where they bought it from so as to get it again themselves.

Anyway, Subway needs to bring this product back, at least in limited release at some restaurants or one minimum in an area. In fact, doing so with a new Ad campaign might stimulate interest again.

So, while I found their Teriyaki sub to be a nice distraction on rare occasion, until they bring back the seafood and crab, I am no longer bringing my business to them. I was looking forward to trying the seafood and crab on a Toasted Bun, but when I went to try it, my sandwich was gone. Every time I look at a subway now, I simply get angry, because I think of my sandwich, and my mouth waters for it.

Shame on Subway, for unilaterally destroying 1000's of peoples enjoyment. Whatever happened to simply good business, catering to the customer, and the standard simply MAKE LESS practices?

I could take McDonalds getting rid of their Arch Deluxe, or their Sweet Honey Mustard, but I can't take this. And if I had the time, and if I ever do have some time, I will be protesting in front of their stores, and I will be getting petitions. But, sadly, I don't know when I can or if I will be able to do that. But to be clear, I'm not into that kind of thing accept in really bad cases, so frankly, that's how really mad I am about this. Subway.... You have been informed.
     
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Ponie on 03/19/2006:
Evidently the '1000's' of people weren't ordering the sandwich anymore--ergo--no sandwich.
Anonymous on 03/19/2006:
The only constant in life - is CHANGE
Anonymous on 03/19/2006:
Well, at least you can still get a good juicy "fish sammy" at Micky D's eh, p-dud?
crewboy on 03/20/2006:
If this sandwich was popular and selling well enough to keep it around, it would not have been discontinued. However, if you think you can get enough people to sign a petition to make Subway bring the sandwich back--more power to you. If you honestly believe that thousands of people want to buy this sandwich then go for it. But I think you can probably make it yourself quite easily. If you say it's nothing more than light mayo and crab meat, you can do this at home...and probably for less than what you pay at Subway.
Anonymous on 03/20/2006:
If anyone is interested, Mr. pirate has numerous recipes for seafood or tuna salads. Just make sure that you like a lot of 'mayo' in your salads.
dsmith68 on 03/21/2006:
I think it is sad that you basically stuck with the same sandwich for 14 years.
Anonymous on 03/21/2006:
Coming from Subway the operative word would be LUCKY.
leeuniverse on 06/26/2006:
Man.... This is all the comments I've got?
Unfortunate.
Yes, I know that it wasn't a high seller, because people here in the states were afraid of trying it. When they think sandwich, they think the old standby's, and are afraid of trying something different, especially seafood. But 99% of people I've seen try it, who like seafood, love it. It was however a unique sandwich, and there are millions of products out there in the world that don't get high sales, but they are still offered. Yet, so some stores made only 5 of them a day or something, so what? That's really not a big deal when your selling only like 100 sandwiches per day at said store. And yes, I've tried to make it myself, but it's not even the same, somewhat tasty, but not even close in taste. So, I'm guessing none of you have a food that your mouth just waters for? That you've eaten for years as a special treat? Cause if you had, you would understand.

I felt almost the same when McDonalds got rid of the Arch Deluxe. The best burger in taste I had had until then. But burgers are one in a million, so that wasn't a major loss, especially when Jack in the Box has the new Bacon and Cheese Chibatta these days. And Micky D's still has there yummy fries and chicken nuggets. Though the nuggets I think they were better tasting when they had a little brown meat mixed with the white meat.

Anyway, change is often good, especially towards the "better".
But loss of a good thing is never a good thing.
Kasar on 07/06/2006:
The subway that I work at still has the seafood. and by the way it is not made with light mayo anymore. It regular mayo and that mayo taste's different.
abbykito on 07/26/2006:
I agree with you 100%. This was the only sandwich I ate from there so now I do not go there anymore. PLUS that dreadful new advertisement with the man screaming "EAT FRESH" is enough to put anyone off going there. LOL
Erika H on 08/12/2006:
Hello, first of all, it has not been discontinued nationwide. I believe it is decided by the franchisee. I am the General Manager of a Subway, I tried to get rid of the crab sandwich and was told by the owner that I can not. Weather it was his decision or corporate decision, I do not know. The owner told me it was a corporate who not not let us discontinue it. I wanted to discontinue this product because I sell less than 1 sandwich a day. I have managed this by cutting the 5 pound package of crab in half, putting the other 1/2 back in the freezer. I often throw out the seafood. But that's business. I feel bad that you can't find it. I believe you were lied to when you were told it has been discontinued nationwide. I feel bad, I almost want to mail you a package of the product along with the mayonnaise!
Second of all, in reference to a comment posted earlier about this sandwich, it IS real crab, it is a blend of crab and alaskan whitefish. Much more authentic than D'Angelgo (east coast competition) "seafood" I've spent time there also. Thank you.
j-bird333 on 09/05/2006:
It hasn't been discontinued nationwide because I can still order it at the Subways in my area of FL...there are other areas of FL though that are not carrying it anymore...& when I went out to CA a couple months ago, we went to a Subway there that said they haven't carried it in 2 years! It is my favorite by far too, so I can understand your frustration & I'm glad I can still find it around here, for now anyway...I thought maybe it had something to do w/ the caloric value of it, not how it sells...I think it has the most carbs & calories out of all of their subs...maybe not as much as their meatball or something...but I thought that had something to do with it since its not one of the "healthier" offerings...but anyway, it's still my favorite & has been for years.
Fogeyogre on 09/25/2006:
The Seafood and Crab sandwich, or the Seafood Sensation sandwich as Subway renamed it, was actually a pretty popular sandwich overall.

Sure, some niche areas may not have sold many of them, but to have it removed from the menu nationwide, which it pretty much has been, is a huge marketing boner considering that it has been a staple of Subway’s franchise since the mid seventies, and has spawned many imitators. From what I can gather, Subway was a pioneer when it came to introducing America to imitation crabmeat, and along with Jana Worldwide, the company which manufactures their blend of imitation crabmeat, pretty much opened America’s eyes and introduced the country to this treat. For them to sneakily yank it from their menu on their website, and in stores across the country unless the license owner specifically insists on keeping it, is pretty sad.

The decision has indeed generated a number of complaints, and disgruntled customers. I’m one of them.

The decision also apparently has little to do with the fat or calorie content of the seafood mix. If someone is counting these things, sure the Seafood Sensation sandwich was on the upper end of Subway’s menu scale when it came to that sort of thing. However, it was trounced by other sandwiches that are still on the menu, and even its sibling, the ever-popular tuna sandwich. Yes, believe it or not, the Seafood and Crab sandwich was healthier for you than the Tuna sandwich.

One problem with the sandwich may have been with the discrepancies in how various stores prepared it. Some used the preferable scoop method. This is the right way for a Subway to prepare a Seafood and Crab sandwich, along with the good old U gouge, which of course is an entirely different debate. Other, stingier, stores would dish it out of tiny, measured cups. The cup method left the customer feeling cheated and less likely to order the sandwich at that store a second time. That, combined with the price, since it was the most expensive sandwich on the menu, may have resulted in the decision to give it the Axe.

Oh well.

Don’t fret people. You can make it at home though. There’s a trick however. Just using random brands of imitation crab only won’t work most of the time, since finding the exact brand of Jana imitation crab that Subway uses repackaged for sale to consumers is nigh impossible. I’ve only done it once with a single, perfect package of imitation crab, and I can’t even remember the specific name of that brand and I’ve never stumbled across it again. I’ve looked. Using JUST imitation crab just doesn’t taste right, or have the right texture. Your best results will happen if you mix imitation crab with either imitation king crab or imitation lobster. Or be bold and brave and use all three. Use a little of flake and chunk salad style. I like to use Hellman’s mayo, regular, not light, and you mix it up with no flavorings or seasonings. Just the meat and the mayo. Wham. Done. I have found that with a little experimentation, it tastes and has a consistency nearly identical to the blend Subway uses. The biggest drawback to making this at home is that you don’t have Subway’s wonderful bread, but I’ve found that the self-rising French or Italian breads you can purchase now from any decent supermarket that bake up in your oven in a couple minutes work okay. Throw on some provolone cheese, the seafood and crab mix, some balsamic or salad vinegar, olive oil and the rest of your favorite fresh toppings, voila. Instant gratification and more in the fridge for later. It also works great in wraps, etc. If you go crazy and make a ton, it keeps in the fridge for around four days to a week if you keep it nice and sealed in a Tupperware container.

I would have never have discovered this if they hadn’t pulled the sandwich from the market.

Still, when I travel, I do pop my head into the occasional Subway if it is convenient, and scan the menu. Just in case. If I don’t see my sandwich, I don’t order anything.

Hmm, it’s been a really long time since I spent any money at a Subway. It’s also been awhile since I’ve seen my sandwich. Around the same period of time, now that I think about it. What a curious synchronicity.
leeuniverse on 10/11/2006:
Wow... Thanks all. I'm glad I finally got some good comments. Some excellent ones in fact. Unfortunately, I've tried the making it yourself thing, and it hasn't worked well. Plus, I don't have the time or money to get so creative. But, I will certainly save those comments. Indeed, I pop in once in a while, and they never have my sandwich, and indeed, I haven't order from a subway since they got rid of it, accept the day I discovered it gone, and I was with my family at the time. But not since.

As to the Subway Manager, your helpfulness is very kind. I think I might take you up on your offer, or at least get more info, so I'm not in the dark anymore. I couldn't even find any info on what the meat was or where it came from, or the mayonnaise, etc.

Thanks so much all. :)
naiad on 02/21/2007:
I had the same problem with subway and not carrying the seafood sandwich anymore.

and I ran across this in an attempt to find a recipe.

If you ever want to make your own all you have to do is mix imitation crab meat ($2 lb at your local store) with creamy light mayoniase (1 part light mayonaise & 1 part milk) and viola.

not much help if you're going out to lunch, but it helps the cravings for the seafood sandwiches if your local subway has opted to discontinue them.
hburggirl01 on 05/07/2007:
Hi, I too love the seafood and crab sandwich. I am lucky enough to still have it in my area but did notice they had pulled it off most of the advertisements. And I do think some of the locations use the light mayo and some use the regular (probably depends on who mixes it up that day) but I know I have had it with the light before. It's, ofcourse, more tastey with the regular. I think it's a great sandwich and the main sandwich I get a subway. I like it because it's different - like the original poster said. I can understand the waste issue because seafood does not keep well. But I too LOVE it and hope it is not discontinued in our area.
subwayguru on 08/31/2008:
Actually the Seafood & Crab sandwich was not eliminated nationally. I serve it in my restaurant in Pennsylvania. Every Subway restaurant can choose up to two subs as a local store option to serve in addition to their regular menu. I serve enough of these sandwiches that I do not have to worry about losing product. However, I know many franchisees say they do not sell enough and usually have to through product away.
gr33n_eyed_monster on 11/05/2008:
I, also have stopped going to Subway since they discontinued the Seafood&Crab. That sandwich was something I actually craved. If someone gets a petition going, I will sign!!!
Morpheus on 09/04/2009:
It seems obvious that the ppl that are saying that they got rid of it for " ... " (Whatever reason!) all seem to follow at least these two things!

1. They never tried it! So, they are ignorant & don't know how good it is and are therefore throwing in their "3 cents" without knowing WTF they are talking about!

2. They never asked at any of the Subway restaurants why they got rid of it. (I was told, when I asked, that it was "unhealthy" & that's why they got rid of it. Which doesn't make any sense! Maybe the real reason that they got rid of it is bc it wasn't selling in certain restaurants but, God forbid they advertise the damned thing, which they never did!! But, just in case, somebody please explain to me what is so "unhealthy" about light mayo, warm fresh bread, fresh vegetables, and fresh seafood!?!)


There are Subway restaurants out there that do still carry it however! And if anyone takes this information that I provide here and it proves to be inaccurate, in any way, feel free to chime in and update us with your experiences. I sincerely hope that this helps someone!

These are two Subway restaurants that I know of that still carry the "Seafood Sandwich" today.

1. 1001 Market St
Gallery II Mall
Philadelphia, PA 19107

- I entered through the Burlington Coat Factory Entrance on 11th & Market. I went into the mall, down an escalator, & headed south towards the Market/Frankford Line (Which is the subway, a.k.a. the "L", that can get you to & from the mall.), and after I came out of the bathroom, which is what I was originally there for, I headed back in the direction that I came from and I passed a Subway on the way and I went in & asked. And low & behold, they had it!

Go figure!!

2. 3718 Bristol Pike
Bensalem, PA 19020

- Head north on Bristol Pike/Rt. 13 coming from Street Rd/Rt. 132. It will be on your left hand side, at the corner of Bensalem Blvd and Bristol Pike. They've had it for years and at this location I did make it a point to ask them .."Did Subway bring it back?" and they looked at me like they didn't know what the hell I was talking about...

Go figure!! (Maybe as a company/corporation Subway lets individual restaurants run themselves, meaning that they let them make the vast majority of the decisions about what they sell. Bigger things, like advertised sandwiches (Like on TV!), advertisements, posters, logos, etc., I suspect comes down from on high, meaning from corporate, and they are things that they have to follow!)


You can take those addresses and confirm their exact locations using Google Maps (Or Yahoo, MSN, Map Quest, etc.) and I HIGHLY suggest that any time you see a Subway restaurant go in & ask them if they have it and even ask to speak to the manager and ask them to allow you to make a formal request to bring the damned thing back!

I hope this helps!!
Meatwad_09 on 03/03/2010:
We still have the sandwich all over Arkansas... just had one last week actually...
jermy3314 on 08/11/2010:
Subway pulled the rug out from under me. Seafood Sensation is ahead of anything else they have. I never ordered anything else except an occasional change to chicken.
Liz G on 09/06/2010:
I am will not go to Subway anymore, either. The seafood sub was the only thing I went there for. I do not eat any meat outside of seafood. I am lactose intolerant so I don't eat cheese. That leaves nothing else for me at Subway.
babybear62005 on 03/27/2011:
I love this sub too, it's my favorite, and they've discontinued it in my area as well. I see that Quiznos is now selling a lobster seafood sub, I'll have to check it out.
NYKOLE on 05/27/2011:
I COMPLETELY AGREE!!! THAT IS MY FAVORITE ALSO. THEY DISCONTINUED IT THEN BROUGHT IT BACK AND NOW HAVE DISCONTINUED IT AGAI. THAT IS SO STUPID. THERE ARE NUMBER 1 FOR HAVING THE MOST LOCATIONS SO THEY COULD HAVE LEFT SEAFOOD SENSATION IN SOME LOCATIONS. 1 EVERY 5 MILES OR SOMETHING. EVEN 1 IN EVERY MAJOR CITY. I AM WILLING TO TRAVEL FOR THIS. I HAVE BEEN CALLING EVERY LOCATION EVEN CALLED CORPORATE THIS IS RIDICULOUS.
Agreed! on 06/13/2011:
I went in another store today looking for it and was told it has been discontinued. I ordered something else, but it wasn't very good. Probably won't go back! I am glad I am not the only one who loved it.
TRACEY on 06/21/2011:
All of the northern Illinois subway still have the sandwich - the name has just changed to the seafood sensation sandwich - same as the seafood and crab - y u m m y !!
Dotte on 12/29/2011:
I live in a small town in Ohio. Our Subway is in Buffalo, Ohio and they do not have the crab or the Seafood sensation sub. They don't sell it and they say it is the owner who won't put it on their menu. I did not think the owner had a choice in what he sells in his Subway. I thought he had to sell what Subway tells him to sell. Is this true?
Laverne on 02/09/2012:
The sandwich is still availabl at several of m locations here in Chicago. What is annoying me is I cannot find the nutritional value for the darn thing and I posted it on Subways wall and they deleted my query.
I will estimate it from another site.
Alan on 02/26/2012:
Had one in Hattiesburg, MS last week. Had one in Baxter, MN this week. I will check every time now, and just walk out if they don't have it.
Robin on 06/05/2012:
One's near me don't carry it (of course), but for a mere half hour drive 2109 Polaris Parkway Columbus Ohio still sells them!
John on 06/11/2012:
Go to www.change.org and make a petition to get it back. Spread the word. I miss that sandwich too... best one on the menu
eazy e on 08/01/2012:
I totally agrgee with ya brotha! One of my fav sandwiches of all time....ALL TIME! if there is any list that you need my signature please contact me....ericculpepper@gmail.com
Seafood lover on 02/21/2013:
I haven't seen it in years on the west coast. Only thing I ate there. Loved it since the 80s, shocked that owners choose not to carry subways signature unique sub in specific markets. The secret to making it at home is a pinch of old bay seasoning. It was premixed into the mayo for the sub years back, and as they started low profiling it got switched to plain reg mayo or lt mayo. Wish they would bring it back as even a seasonal special.
dodonnieg on 03/04/2013:
I also loved the seafood sensation sandwich, not able to get it here in Peculiar Mo. any longer, that was the only sandwich I really liked, so now I no longer eat at Subway, Quiznos has them !!!!! SO I GO THERE NOW ... SORRY SUBWAY
Wendy on 06/01/2013:
They don't have it on the menu, but they have it if you ask in Bridgewater, VA. I saw someone order it and asked what it was. It looked good. The person had them sprinkle it with old bay added onions and toasted it with provolone cheese. The maker said they prefer it untoasted because toasting it makes the imitation crab rubbery. But the guy who ordered seemed to know and like what he ordered, because he did it with authority. LOL Maybe all you have to do is ask.
L Ngo on 06/09/2013:
If you live in the Houston, Texas area, go to The Galleria and head to the food court. The Subway there still has Seafood Sensation. Lucky you!
Melissa on 06/15/2013:
By the way, they've eliminated this from the Singapore subway stores too! Darn!
Steve on 07/09/2013:
I agree...the Seafood and Crab Sandwich is the best, and it's the only reason that I patronize Subway. I still find it, now and then, but it is getting more difficult to find a Subway that serves it. I walk out if it's not available.
adam on 07/24/2013:
In every subway I have been to in the DC Metro area (mainly rockville/gaithersburg and the northern Virginia subways) I have seen (and purchased) the "seafood sensation" every time. it used to be called the seafood and crab, but I think since they use imitation crab meat they aren't allowed to use the word crab in the name of it anymore... Anyway you can easily make this sandwich yourself
Sage on 07/30/2013:
I agree. I was so addicted to this sandwich. I did find it a few years ago at Maine stores. I now hear they have brought it back but not where I live : (
Kev on 08/11/2013:
Looking for this in the Upstate South Carolina area, any info would be appreciated, love and miss this sandwich!!!
Ashley on 08/15/2013:
This was also my favorite sub their and pretty much the only one I would get :( I am VERY upset!!!
katy on 08/16/2013:
I took my fiancee and mother there because she wanted her favorite sub.....we were informed after they finish mine and her sea food sub that today is the last shipment....I am just as upset as you and itll be a looooong time before I return there as it was one of the only sandwichs we liked
SM G on 08/22/2013:
I loved seafood and crab it was very yummy! My absolute favorite I am so very disappointed they don't make them anymore
Sharon on 09/03/2013:
I'm with you guys. Seafood and crab was my favorite and I could never force myself to get any other sandwich, but that. Now I have to eat the tuna or sweet onion chicken teriyaki, but I don't love them as much. What's worse is recently I've been wanting a S and C and can't have one :(
Madnessx79 on 09/25/2013:
So for the people who used to work at Subway and know the recipe, can you please post the instructions. I understand that it's mayo, imitation crab, and old bay seasoning but I want to know how much of each.

Thanks!
Stella on 11/20/2013:
Just had one of the seafood subs for the first time in many years since I thought it was discontinued. For those interested, the seafood sensation is alive and well in Bellevue, WA. It is and has always been hands-down my favorite sub filling from Subway.

However, I've had more than a few bouts of food poisoning after my seafood sub encounters through the years. I chalk it up to the fact that the sandwich isn't exactly in the "best seller" category and was killed by improper food storage (I.e., holding the seafood salad in the lowboy far, far longer than its prime). Just FYI. Not sure if anyone else has run into this problem.

Bluetooth on 01/18/2014:
Subway's in Minerva Ohio and Carrollton Ohio still sell them if anyone is looking and lives near.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Bad Customer Service Subway - Walmart Super Center - Germantown Wisconsin - USA
Posted by on
Rating: 1/51
GERMANTOWN, WISCONSIN -- Bad customer service Subway - Walmart Super Center - Germantown Wisconsin -USA
On the 16th of Oct. 2014 at 11:20 am, I was ordering some sandwiches and one of them I wanted to make it a meal.I told the sandwich artist girl that this will be a meal then I handed a bag of chips to my son (4 year old) ,he opened it and start eating it. When I was checking out, the girl said that the credit card machine is not working (she didn't state this while she was making my sandwiches, neither there was a sign that said the credit card machine is not working).I had no cash, just had my credit and debit cards to pay, so she said that she will give me the sandwiches but not the chips bag, and in what I call an ultimately rude, she asked me to grab the chips bag from my son while he was eating !I told her he already opened it so what she is [going to] do with it ?She said in a very rude (with no reason ) that she still has to take away the chips bag from him !I asked her to call the manager, she said that she is the manager.
All of that conversation and even while she was making my sandwich, she had a very bad attitude with a frown on her face .Even the way she asked for the chips bag was very rued !She never said "sorry for this" .I gave her back the sandwiches and stated that I will complain about her and this awful customer service.Would you do this ?Grab a bag of chips from a child while he is eating it saying this is the policy ?And it was not my fault from the beginning !Is that how Subway train their employees? Seriously? I will still send to the TV station about this story and will post it to Facebook and twitter with the store address and the manager name. I had the most worst experience with that Subway today! I have been buying there sandwich for ten years, after this I will never go back to that Subway again.
     
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Shayen on 10/24/2014:
So she was giving you a bag of sandwiches free, but wanted you to return an open bag of 50 cent chips? That is weird! She should have just let you take the chips and the subs, since it was her error for not telling you only cash could be accepted, and request you return ASAP with cash.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Nastiest Location I've Ever Worked
Posted by on
Rating: 1/51
PORTER, TEXAS -- We don't have a manager at the porter, Texas location Subway. A lady who hired me by the name of Christina oversaw the restaurant. She seemed nice at first but quickly turned out to be two faces.

I've worked there 3 weeks but been hired for a month, in other words it took her a week to get me a shift. She even started me off at another location. The porter location is dirty and unorganized. It just got it's manager today, which leads me to the story. She scheduled a meeting last minute for 7 am on August 2,, which I told her I could not attend because of a college meeting and she flat out said "I knew school would be an issue when I hired you" as if my education did not matter. Well she made the meeting mandatory and anyone go didn't attend would be fired. At the meeting she proceeded to call me out by name in front of everyone who works there about how I was responsible for a previous night where the restaurant was left dirty. I was not schedule to work that day but decided to go in to help my coworker out of sympathy because he was left alone because that she did not even bother to try to get anyone else to go in an help him. I was not required to close. The reason things were left only half wiped was because we ran out of the cleaning cloths needed to wipe down tables and other things. (Things are always running out) and I let her know. I had to attempt to clean with napkins. She proceeded to scold me in front of all the personnel and humiliate me and only me (which I have witnesses) and I was pretty much forced to show up to the meeting just to be humiliated in front of everyone. It was unprofessional of her to do that in front of everyone rather than pull me to the side after the meeting and do it face to face. I just had to sit there being humiliated and stay quiet while everyone else listened to her insult me and my work ethic. I was not working alone that night but I was the only one who got called out.

This place is nasty, cross contamination everywhere. People are unfriendly and I am quitting.
     
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clutzycook on 08/03/2013:
Sounds like you have the solution to your problem.
Tezrien on 08/03/2013:
Sounds like a typical Subway .
Soaring Consumer on 08/06/2013:
Before quitting file a complaint with the Department of Labor as well as the Subway corporate offices.
dj28fj on 02/07/2014:
Dude that happens everywhere every time in here and there. Even college or ph.d education required jobs.
Sometimes they'reveven worse. Of course you could find a better job always, but sometimes things are just not in their places and you have no choice but to work just to pay the bills. I don't mean that you shouldn't complain about it but juat be prepared get used to it cuz it happens so many times in most workplaces. That's why international corps like googles are considered best. They have less problems like this. But even in there, it's not totally banned. Subtle types of being mean always happens everywhere because people got much tech approvements to get rest but they don't happen to get. They just go for luxuries and all so have work harder while being mean to other people to stress it out.
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Order Was Wrong
Posted by on
Rating: 1/51
FT. MYERS, FLORIDA -- I recently went to the local Subway around the corner from my house to get three foot long subs--one of which was B. L.T. The girl made all the subs, I paid and then went home. When I got home, the B. L.T. did not have any lettuce or tomato on it. Now, it's been my experience that a B. L.T. is bacon, lettuce and tomato, right?

I called the girl to tell her she didn't put the lettuce or tomato on it, and she said that some people don't want all the veggies on their sandwiches. Who orders a B. L.T. and doesn't get lettuce or tomato on it?

I went back there, and after explaining that I expected lettuce and tomato on a B. L.T., I guess she called the manager and told her what was going on. After she got off the phone, she made me a new sandwich and I was on my way. This girl was trying to tell me how I should have my sandwich, and I seriously tried to be polite, but I was also assertive.
     
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Anonymous on 10/24/2012:
Usually when the "sandwich artist" gets to the veggie part of the sandiwch making, they ask the customer what kind of veggies they would like. Did the "sandwich artist" not ask you? Did you watch her make all the sandwiches?
Vinnie11 on 10/24/2012:
So it was just bacon and bread? LOL!!
trmn8r on 10/24/2012:
How old was this girl? Even a 12 year old should know that a BLT routinely has lettuce and tomato.

Very strange experience.
DebtorBasher on 10/24/2012:
Did you place this order over the phone or fax? Because if you ordered it while there, you can see what they are putting on it at the time they are making it.

There are people who order a BLT without lettuce on it...but they shouldn't just assume that's what a person wants unless they are told to not to put lettuce on it. That doesn't make sense...Many people doesn't eat meat, so what would they do, not put meat on their meat combo subs? That's crazy...but, glad they made good on it.
madconsumer on 10/24/2012:
very great to hear there is still valuable customer service at subway!!

very helpful review, and voted as such.
Elle74 on 10/24/2012:
There were a few minutes where I wasn't paying attention, and I think that's when she wrapped up all the sandwiches. I never even though to check and ask if she put the right things on the sandwich. Serves me right for not watching the whole time ....
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