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Suddenlink Consumer Reviews - Page 2

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Double Payment
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AMARILLO, TEXAS -- I made a payment on their automated system, attempted to use my credit card, the same as I always used. The system stated my card wasn't authorized, so it offered the option to pay by check, which I did, and it went through. A few days later, my bank called, stating my account was overdrawn. This shouldn't have been, so when I checked it, it showed Suddenlink withdrew a payment from both sources, incurring $136 in overdraft charges.

When I called Suddenlink, they agreed to refund the extra payment but said they weren't responsible for the NSF fees since I used the automated system and that was the customer's responsibility. The bank says that unless Suddenlink admits it's their error by writing a letter saying so, they won't remove the charges. So... when I told Suddenlink I was leaving after about 15 years they don't care. The alternatives are terrible as well.

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Price Gouging With a Snotty Attitude!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GEORGETOWN, TEXAS -- I use Suddenlink for cable Internet. No TV, no phone. I have my own cable modem, so I don't cost them anything. Just a few pennies a month for a few electrons going back and forth. So when my bill went up 30%, with no change in service, I knew I was being gouged. I figured if I called, somebody there would try to keep me and my revenue stream.

But Cathy - in customer retention - had no interest in retaining me. She acted as if I was out of line for complaining about an unjustified 30% rate hike (I guess they think customers should say: "I get to pay 30% more while getting nothing in return? Yippee!!"). When I explained - calmly and politely - that if I left, I would never be back, SHE HUNG UP ON ME! Congratulations, Suddenlink! Not only are you losing a customer, you're gaining a lifelong enemy!

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Lies, Lies, and More Lies
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BECKLEY, WEST VIRGINIA -- Suddenlink reps will tell you anything to keep you as a customer, which is nothing but lies. They published my non published number, lied about fixing previous reps mistakes on pricing. Their "free internet upgrade" is not free. You have to have different modem, $50. And our internet is worse than ever. Lost several channels in Viacom issue. I could go on looking "unfortunately into satellite, which being a former Dish employee, they are just as bad. But public needs to know. Demand and/or record conversation when speaking with Suddenlink, just as legal as them doing it as you are, as long as you advise you're doing so.

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I Am So Tired Suddenlink Cheating Me Out Of My Money
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WILLIAMSTON, NORTH CAROLINA -- I have internet with Suddenlink. Which internet suppose to be $50.00 a month. I order a security system last month. Last month supposed to be $25.00 a month. I paid 232.00 for installation and my internet bill. I received a bill this month for a 125.00 which suppose to be $75.00. I call them. They told me I have to pay 35 for 3 months for the installation fee. I told them I have already paid for that. They told me I paid for late fees for being a month behind. Well if I was a month behind my bill would have been 100.00 plus 20 late fee.

The only problem with that is I have been behind only 2 time in 2 years. That was last year. They did not correct my bill. They told me I still have to pay 35.00 for 3 more months. Every month they are stealing money from me. I am so tired of Suddenlink stealing from me.

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Worst Company After Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALEXANDRIA, LOUISIANA -- We were told to upgrade our modem as the old one would not work efficiently so an appointment was set up, No show no call, thank after 3 appointments and none showed up. The last appointment showed up 30 minutes after the appointment deadline and having called their so called helpline number which is also the billing number as well as the technical appointment number and god only knows what else.

Anyways the technician asked what was the problem when he finally showed up, We told him that he was to change the Modem, and he got a call and he told us that another technician will be coming to do and he left- we called the so called Suddenlink number and there we were told make another appointment (Number 4). They will willy dally that no one could help us and that there was no supervisor available. At which point I threw a fit- and hung up- NEVER AGAIN WOULD I USE SUDDEN LINK - most horrible and stressful experience= and the company has no remorse.

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You Will Feel Good Twice With Suddenlink
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PFLUGGERVILLE, TEXAS -- You we feel good twice with Suddenlink; once when are a new customer ordering and twice when you finally get rid of them. 8 days after install I cancelled service because I didn't like the Guide Interface and the Altice One Box was all in one and didn't let me use my Google Mesh System unless I went to higher Internet speeds. I was told on the phone; when I signed up that, "It would work" but the installer said, "otherwise." Here is where the real fun starts; trying to cancel.

During the initial cancel phone call I was constantly asked to reconsider even after explaining I already had a new provider, the account retention person was very rude and said, "Well if we can't have a reasonable discussion about retaining me, then we're done," and hung up. I had to call back to find out how to return the equipment and to verify the account was closed. I had to call back several times to understand why I was still being charged $120.

I struggled to get through, had hold-times and call back times that exceeded an hour on at least three occasions. This morning I'm waiting on a 20 minute call back and it's going on two hours. I didn't receive a call back so I drove 20 miles the Suddenlink Store and there were 50+ customers waiting in line. I finally decided my sanity was worth the additional payment of $25; btw, their payment system only takes about 4 minutes.

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If You Have a Choice, Avoid This Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CROSS LANES, WEST VIRGINIA -- If you have a choice of Cable/Internet providers, avoid Suddenlink at all costs. The cable quality is terrible and lags consistently. Their internet speeds are terrible. Customer service is a joke. We cancelled our service when we moved 5 months ago and switched to Comcast. We returned all of our equipment to Suddenlink, but have been fighting with them FOR 4 MONTHS because they still say that we hadn't returned our equipment.

So now the $111 bill for the equipment has gone to collections even after we were told that the issue had been resolved and we had nothing else to worry about. We spend an hour on the phone with them today to find out that since the person who resolved the original ticket no longer works for Suddenlink that an additional trouble ticket will have to be opened which can (and does) take 30 days! Furthermore, we asked to speak to a manager repeatedly and were told that we could not. WHAT AN ABSOLUTE JOKE OF A COMPANY! I'm so thankful that we have Comcast/Xfinity available to us now.

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Shady
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NIXA, MISSOURI -- I'm moving and they are charging me for a full month of service instead of the week I'm going to need it because of their "NEW" policy. According to the supervisor I spoke with the new French company that bought them wants to upgrade the infrastructure so unfortunately customers like me get to help pay for it. I've been with them almost 6 years, funny if I changed my service mid cycle they were able to change my bill then. I will be posting on every social media outlet I can find because others should not have to deal with such a shady company. Shame on you!

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Cable TV/Internet
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EUREKA, CALIFORNIA -- Terrible Cable TV service! Terrible Internet service as well! Nonexistent customer service! The audio completely disappears from Cable TV and the subscriber must change channels then return to the original channel in order to get the audio to return. The video frequently freezes as well. This destroys the continuity of all cable programming. The Internet has constant speed fluctuations from 0 (completely unable to log on) to high speed if it's 4:00 am... and everything in between. The problem: SUDDENSTINK! I have a brand new TV and a brand new computer and I still have the same problems that I had with my old TV and my old computer 10 years ago. Suddenlink's monthly billing rates continue to increase while the quality continues to go down. Sell! Sell! Sell! They tell their salespeople! Raise the billing rates by finding new ways to overcharge. My monthly bill is now over $110/mo. (with their old analog box so I'm not even digital let alone high def) and luckily I didn't bundle my phone using Suddenlink so at least I can still call 911 during Suddenlink's constant outages and I can also call Suddenlink and complain about their terrible service but sadly after 10 tears, to no avail. I'll be cancelling my entire Suddenlink account if these issues are not resolved soon. I've suggested a town hall meeting so that I can bring hundreds of unsatisfied Suddenlink customers together for a face to face with Suddenlink's Eureka supervisor but of course, he declined. It's easier to scam and con people one on one. I'm still considering having a town hall meeting in order to create and file a class action lawsuit against Suddenlink. TERRIBLE COMPANY! TERRIBLE SERVICE! TERRIBLE PEOPLE! AVOID SUDDENSTINK AT ALL COSTS!

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Piss Poor
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BRYAN, TEXAS -- DO NOT USE THEIR INTERNET. My internet has been extremely spotty this year. It comes on and off at its choosing, which is pretty unfortunate as a college student who has to take online tests. (Yes it has screwed me twice, once in my house and another time at a coffee shop. When it wouldn't work at my house, you can run but can't hide from it). It has literally shut on and off 3 times while I have typed and tried to submit this review. This is by far the worst internet provider I have ever experienced and wouldn't use them if I had any other choice. Stay away if at all possible.

Company Response 10/23/2015:

Hi - My name is Kacie, and I'm with Suddenlink. We're really sorry to hear that you've been experiencing an issue with your Internet service. We'd be happy to help. Please feel free to email us directly with your service address, and please reference your post here. Our email address is socialsupport-AT-suddenlink-DOT-com. Thank you, -Kacie

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Suddenlink Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 36 ratings and
49 reviews & complaints.
Contact Information:
Suddenlink
520 Maryville Centre Drive
St. Louis, MO 63141
877-694-9474 (ph)
www.suddenlink.com
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