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4.5 Billion In Bailout... Still Not Help Those Who Need It
Posted by Very Unhappy Client on 05/05/2009
Back in May of 2008 I was injured on the job. I was on an approved Short Term Disability when my supervisor demanded to return to work regardless of illness. Upon failing to do so I was wrongfully terminated. With the help of my doctors, we filed the claim to the state and were awarded disability, at the cost of my employer.

In December of 2008, we had exhausted every avenue of money. We fell behind on our mortgage account with SunTrust Mortgage. We love our home. We want to raise our family here. I requested several times to help us modify our loan. I was told by your company “We do not make enough money to stay in our home.” Even though my husband’s income is over 100,000 per year.

Upon winning my case, I began to receive my disability checks. Being on disability is less than 50% of what my income was while I was working. I again requested a loan modification. I was told in order to stop foreclosure we must pay the attorney fees. We therefore immediately sent the $3,000 you requested for payment of attorney fees. The first option your company tried was a repayment plan. Seeing as our over all income has dropped by 30-40%. We could not afford a repayment plan. I requested a loan modification in hopes of SunTrust Mortgage understanding our unique situation. I am still disabled, we have an infant and we are still under a financial hardship. I have called your company everyday since being told we do qualify for a loan modification. I have spoken with Eric, Ms. Johnson, Shawna, and everyone else in that department multiple times to find out the status of the loan modification.

We finally heard back last week in respect to the loan modification. To my surprise, our payments did NOT go down. In fact they have INCREASED! I was expecting a drop in loan payments, considering the drop in interest rates. Robin (Loan Modification Specialist) told us "Well You guys can afford it!!!!” Robin informed me our interest rate will be 7%. I asked why our interest rate can not be reduce she said "It's clear you can afford the higher payment." Is this not a repayment plan? I pleaded with Robin to reduce the interest rate to 5%. The difference in payment is over 1,000/month. I expressed our current income and situation, this still leaves us living paycheck to paycheck. In the event something were to happen to either of our incomes Robin’s responded by stating "Well then we will have to start the process all over again." Pardon the sarcasm.... But the first time we went though this YOU WOULD NOT HELP US.!!

Your company on the other hand, has received more than 4.8 BILLION in bail out money. The whole point in our request for a loan modification with Suntrust Mortgage was to work together in a payment plan allowing us to stay in our home. Instead it has resulted with an increase to our monthly finances at a time when our payments truly need to be reduced. Given the current rates is approximately 4 - 5% a loan modification process resulting in a 7% interest rate really seems to be taking advantage of our situation. Is this how you help your customers? By denying them the lowest rate possible? Is this doing what is best for your client instead of your profit? Is this what President Obama had in mind when he gave you money? Honestly, my husband is working as hard as he can. We want to keep our home. We want to raise our family here. However, we can not believe you and your company are willing to keep us under a financial hardship for the sake of your profits! … And this is your answer of help? “You can afford it!”

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Posted by Soaring Consumer on 2009-05-05:
What inconsiderate jerks. Is it possible for you to refinance with a different bank/mortgage company?
Posted by madconsumer on 2009-05-05:
you should have some 401k somewhere to cash in.

sue em .....
Posted by Anonymous on 2009-05-06:
Is it just me or is this indicative of why we as a nation are in a ton of debt poop - I want to live like a rock star! Quick math...30yr a 2% drop = >1k a month in mortgage = million dollar mortgage.
Posted by Anonymous on 2009-05-06:
"Is this what President Obama had in mind when he gave you money?" No. He had it in mind to use taxpayer money to grease campaign donations from the banking/lending industry to buy advertising to convince shlepps who can't afford their homes to vote for him and his kind.
Posted by Anonymous on 2009-05-06:
As soon as Sun Trust heard the word disability, I believe your fate was sealed.
Posted by RestaurantGuy on 2009-05-06:
It sounds to me like you have a adjustable rate mortgage. In my experience arm's never go down in interest rates. They just go higher. See if you can refinance to a 30 year fixed rate. Right now they are at some of the lowest levels in history and that will save you around 2.5% in interest
Posted by BokiBean on 2009-05-06:
I'm trying to get all worked up over a consumer on disability who can't keep her 700K house...but failing miserably.
Posted by Anonymous on 2009-05-06:
Nobody is going to offer terms on a $700K home to folks earning just over $100K pre-tax. It is sad that they're going to lose their home. That they are a bit better off than the average foreclosure, doesn't lessen the sting. It's odd with a wrongful termination d/t disability that there wasn't a civil action to make up the 50% shortfall in income. Most lawyers would jump on that on a contingency.
Posted by Jackle on 2012-04-28:
Interest rates are based on your credit score. If you were behind on your mortgage than your credit took a hit. You should be thankful that they could even help you to begin with. As far as the bail out, read up a little on what each bank did with their money. Suntrust was the first to pay back the debt, and they used their funds to buy out smaller banks that were going under. They don't owe you a favor for their bail out. How do you think banks got in the situation they were in? By lending people like you a $700k loan!
Posted by Waldo on 2012-07-11:
You can thank Warren Buffet for that he lives to squeeze peoples balls off- his view you signed up you fu - he who says he would pay more taxes - like the Gov of NJ told him shut up and write a check - He is the problem - there is no Philanthropy in Warren Buffet
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Holding Title Without Contactual Agreement
Posted by 1st2fite on 09/30/2006
CHICAGO, ILLINOIS -- On Sept 21st 2006, I Michael D. Walker paid the balance in full, on my
car title loan that I had taken out against my vehicle, at Midwest Title Loan (Sun Trust Capital Markets, Inc.); 3751 79th St., Chicago, IL 60652 [Contact person- "James"
773-735-5501]. At the time that I made my payment, I was in
Indianapolis, IN and I utilized my debit-cash card, which is NOT a
card, to make that final payment. Shortly thereafter, I received a
confirmation receipt from the card company stating that Midwest Title
Loans had been paid. I also received from Midwest Title Loan's
corporate office [Contact person; "Dot" 800-324-4061] confirmation that
the card transaction went through with no discrepancies. On Sept. 26th
2006, I went to Midwest Title Loans, Inc. located at 3751 79th St. and
was told that they would give me my car key back, but would hold my
title for a period of (3) weeks against my will. I was NOT informed at
the time of the transaction, that there would be any (3) week
imposition made upon me because I was utilizing a debit card
transaction. If I had I been told this, I would have made other payment
arrangements. Midwest Title Loans, Inc. failed to inform me that they
would be retaining my title, without GOOD CAUSE, after the payment had
been made and credited to their accounts. On the contract between
SUCH A WITHHOLDING OR PENALTY IMPOSED on the customer when using a
debit/cash card to make payment to close out one's account. They freely accepted my card without making any statement what-so-ever. Therefore,
I want my title released now and appropriate actions taking against
Midwest Title Loans, Inc. and all others that unduly imposed such
sanctions such as this on their customers, who are citizens of the
of Illinois.

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Suntrust Auto Loan Department A Joke
Posted by Ceridwen999 on 03/03/2009
TAMPA, FLORIDA -- I have had an auto loan with Suntrust, who I also bank with. I have to say my banking experience has been great but the auto loan has been a nightmare.

After a year of pristine payment history, we hit a rough spot and needed to make a payment arrangement. We were granted a pass on our next payment which would be applied to the end of our loan. We thought all was well until we started to get collection calls saying our payment was past due. We explained several times that we had an arrangement and jumped through hoop after hoop to ensure the payment arrangement was recorded and processed, each time being assured it was taken care of. This went on for three months which in the mean time we incurred late fees on this payment that was "late", and late fees on subsequent months because when we would pay the following month, they applied it to the previous month due to their records still showing us as behind.

It took months to get this all rectified and I am not so sure that it hasn't hurt my credit rating. It was a nightmare. We were lied to by representatives on the phone who said they were taking a payment by phone and didn't do anything, leaving us without a clue that no payment was made until we got collection calls. I've processed payments on line that don't go through despite the fact that they appear to, and I don't know it until the next month when I get a late fee and show that I owe two months.

I'm at a point where I'm ready to let the car go back in order not to have to deal with this company. They make it difficult to make payments and the representatives lie and deceive you just to get you off the phone. I would not recommend using Suntrust for any loan services!
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Beware of Suntrust Mortgage
Posted by Tonit026 on 03/10/2014
RICHMOND, VIRGINIA -- If you ever fall on hard times or have a financial hardship, Suntrust is unwilling to work with you at all! I was going through a divorce and fell behind on my mortgage (by about 2 months). I almost immediately started getting letters regarding foreclosure proceedings from them. I called them to do a loan modification or try to work out some sort of payment arrangement. They said there was nothing they could do. As a result to save my home, and to have some stability for me and my daughter, I filed Chp 13 bankruptcy (in May 2008) in order to stay in the house. I'm having so much trouble to this day getting discharged from the bankruptcy because they keep saying I owe them more money (anything from arrears to late fees or whatever). I have a 1st and 2nd mortgage with them. Suntrust claims somewhere in 2010 or so my mortgage payment(s) went up. Instead of them notifying the trustee (since that's who they're receiving payment from) of the increase at the time, they said nothing.

Once it came up about my case getting discharged or near completion, they proceeded to bring up all the money they claim I owe from the years prior. I was infuriated! As a result of this, they claimed there was a problem with the 2nd mortgage. I finally got that cleared up (which took months), now they're saying there's an issue with the 1st mortgage. The Chp 13 plan is suppose to last 5 years, but I'm entering 6 years now thanks to Suntrust. What adds salt to a already painful wound is I always paid them on time prior to my divorce situation. They don't consider anything about your circumstances or your previous good paying history. They're greedy and just want more money! DO NOT deal with Suntrust Mortgage! Never shall I recommend them to anyone and will do my best to refinance when I can.

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Posted by Obfuscation on 2014-03-11:
This is a tough situation. Have you considered the hard fact that you may no longer be able to afford to stay in this house? If you are already two payments behind, it doesn't seem likely that a modification is going to save you.

They're not greedy, and they don't want MORE money, what they want is the money you promised to pay them back when they lent it to you.

If you can get a good adviser, ask them to run the numbers and see what you possibilities are. Waiting is not likely to improve the situation.
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Horrible Customer Service
Posted by Ndp1696 on 12/16/2013
RICHMOND, VIRGINIA -- Absolutely horrible customer service if you're not an account holder. I am NOT an account holder at SunTrust, but went by the branch at 1801 W. Broad Street Richmond VA 23220 to cash a check drawn on a SunTrust business checking account. After presenting my endorsed check and ID and speaking with two different tellers via CCTV in the drive-thru lane, I was told that I must come inside to cash the check, even though there were no cars/customers in either drive through line except for me. Treat someone like a criminal and you can be sure they will never do business with you. I absolutely hate this bank and will never, ever have a mortgage, checking, savings or car loan with SunTrust.
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Posted by clutzycook on 2013-12-17:
You don't have an account with them. They don't know you. For all they know it could be a fradulent check. Why not take it to your own bank?
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Suntrust - Stealing Money From Accounts
Posted by Lstiff on 09/12/2013
DULUTH, GEORGIA -- Suntrust is guilty of 'transaction ordering', meaning the bank is moving transactions to cause an overdraft condition and charge $36 for every debit that they can get away with.

Suntrust is relying on ignorant and lazy customers who do not care about $36 and customers who are not watching their accounts closely and even if you are watching the account you can see the bank move the transactions and then ROB YOU!

What else needs to be said? All banks and credit unions are guilty of this crime.

We have to put an end to it!


The banks make it sound as if they are doing us a favor - "you have opt in to overdraft protection or you won't get it" this is an offer to steal our money!
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Posted by cmthru on 2013-09-13:
Somebody correct me if I am wrong, but wasn't there a ruling earlier this year or was it last year, that requires financial institutions to process debits and credit in the order they were received? That ruling was to prevent the reordering of debits to prevent the forced overdrafts.
Posted by CU on 2013-09-13:
They bear no guilt. When you opened the account, they gave you a document spelling out how they post transactions. It is required by law, and you signed that you received it.

If one doesn't spend more than they have in the account, the bank can post transactions in any old manner they like, and it still won't make a bit of difference to the customer.

If someone doesn't want to keep track of their balance, the trade-off is to pay overdraft fees.
Posted by CU on 2013-09-14:
Cm... You may consider yourself corrected. There is no such law.
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Posted by Brunswicktv on 08/08/2012
ATLANTA, GEORGIA -- I financed a truck with sun trust in 2009 and was laid off from my job not long after that. After exhausting all my savings, retirement and all other monies I could come up with, I found myself unable to make my payments. After trying several times over a two months period I worked out a re-payment plan with them. I was one day late on my first re-payment because a check I was expecting did not arrive in the mail on time. The next day my check came in and I call sun trust to let them know that I was on the way to a branch to make a payment, they informed me that my truck was already up for Re-possession and no way to stop it. I proceeded to take my truck to a local Sun trust branch and turn it in to them. I know that people should make their payments but in some cases its unavoidable. After the truck was gone I quickly had to close a business I was trying to start. Since then, the truck was sold and as you might expect they billed me for the deficiency, over $9000.00 If I had that kind of money I would have made my payments. Not long after that they hired a slime ball attorney to harass us and now trying to get a judgment so they can garnish my bank accounts. I think they are the lowest of the low to take what little I have left when I can barely feed my family. They have never tried to work out a settlement with me its all or we will destroy you financially. If they succeed in a bank garnishment we will lose our home. After three years of financial hardship it would take anyone a long time to recover, now a lawsuit will destroy us financially. THANKS SUNTRUST!!!!!!!!!!!!
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Posted by CowboyFan on 2012-08-08:
They did work out a settlement agreement when you still had the truck, and you were late with your FIRST repayment. Why would they trust you to make any settlement payments now?

It is unfortunate the situation that you find yourself in, but it may be advisable to speak with a financial advisor about how to work your way out of this, or the need to file bankruptcy. Good luck.
Posted by Dazed and confused on 2012-08-11:
It’s easy to set back and judge someone before you completely understand their situation. Sun Trust is an overly aggressive debt collector and they should be boycotted or some ways to send them a message that people aren’t going to take their crap any more. If you read the post carefully you will see that after his truck was reposed they would not work with him. DONT JUDGE PEOPLE THAT ARE DOWN SHAME ON YOU!!!!!!!!
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No on-Line Bill Pay for Consumer Loan!!!
Posted by Sherthomp1 on 08/05/2012
SunTrust consumer loans a joke. Can't even make payments on-line. Also can't call them past 5:00! Limited website. Bank must not have funds for computer support. Another bank going belly up, I suppose.

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Posted by jktshff1 on 2012-08-06:
I've had good luck with Suntrust
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Very Poor Customer Service
Posted by CMurphy1122564 on 06/28/2011
I went into a Suntrust bank today to complete an online application and make a deposit and was not treated with professionalism, and the customer service is very poor. I intend to close my account and will never do business with them or recommend them to anyone, it looks like they have a very bad reputation already.
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Posted by MJGoldfarb on 2011-06-28:
Which office? How did they mistreat you? More information would help.
Posted by Anonymous on 2011-06-28:
Good review, Very informative, I would suggest in the future going to a credit union. They're much more like-minded people compared to the banks.
Posted by tnchuck100 on 2011-06-28:
What happened? Need MUCH more information. What was unprofessional?

AFR, what part did you catch as informative? Please help me, I missed it.
Posted by madconsumer on 2011-06-28:
i too found this review very helpful!!

although my mortgage is with suntrust, i cannot say i would recommend them.

great review!
Posted by trmn8r on 2011-06-28:
Sorry to disagree with some in the community. This review isn't helpful or informative. There aren't enough details to know how the service was lacking or unprofessional.

+2 -2 = 0
Posted by trmn8r on 2011-06-28:
Posted by jktshff1 on 2011-06-29:
I'm with trmn....I have my accounts with Suntrust and have for many years...no problems.
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Suntrust Mortgage Loan Modification-FRUSTRATING CIRCUS
Posted by Pvan on 02/13/2011
RICHMOND, VIRGINIA -- I bought the condo in December 2008. I got the $7500.00 tax credit for being a first time homebuyer. Since I bought in 2008, I have to pay the tax credit back to the goverment. However, People who bought homes in 2009 don't have to pay their tax credit back. unfair!
May 1, 2010, I received a letter from my employer stating they were sending our jobs to India and we were getting laid off June 30, 2010. I immediately called SunTrust to see what my options were if I loose my income. I am single so that was my only income. I ak for a loan modification. SunTrust told me they couldn't help me because I was current on my loan. I am thinking this is wrong. One would think they would want to work with me if I was a good customer and current on my loan. I told them I had excellent cedit and I didn't want to ruin it. I told them I was willing to work with them if they could give me a modification and loosing my income should qualify me. They said they couldn't help me unless I was 2 months delinquent on my loan. They told me to send proof I was getting laid off. I faxed the letter 3 times and emailed it once and they kept claiming they never received it. It takes 3-4 weeks to get in their system. REALLY!!!
5/17 Twice
6/7 called 3 times
there were other times I forgot to record because I was getting frustrated.
June 30, 2010 I got laid off. I called SunTrust again and told them I was officially laid off. I lost my only income. I ask if I could get a loan modification. They gave me the same BS answer. They couldn't help me because I was current on my loan. I told them I didn't want to ruin my credit and I was getting to the point I wouldn't be able to afford it anymore. They ask for copies of the layoff letter and monthly bill info. I sent it to them and of course they claimed 3 times they never received it. Finally, after several weeks they got my layoff letter.
But they said they still couldn't help me because I was current. They said even if I was 2 months delinquent on my payments they still couldn't guarantee a loan modification. So I decided to stop paying my mortgage. I finally got their attention. Nov. 15,2010, I received a letter from Erica Hawkins stating if I pay $200.00 in Dec, Jan and Feb I might be considered for a loan modification. and if I had questions to call her at the number on the letter. I had questions so I called and left a message on Erica's voicemail. no response back. I waited 2 days still no response. I called and left 8-9 messages on Erica Hawkins voicemail telling her I had questions about the letter she sent and would she PLEASE call me back. These are the dates I called her.
11/22 left mesaage Erica Hawkins - no response
11/23 left message for Erica - no response
11/26 left message for Erica - no response
11/30 left message for Erica- no response
12/1 left message for Erica - no response.
12/2 called Erica one last time. Got voicemail. By this time it was tooo late to abide by the demands in the letter she sent. So I called the 800 number talked to Leslie. She still was no help. So I told her I was going to put my home up for short sale. Leslie said "OK, I'll send you the paperwork" like she was excited I was loosing my home. She didn't even try to talk me out of it or work with me. She said I had 90 days to sell it then I could do a "deed in lui of foreclosure". 12/10 called Erica Hawkins again still no answer I just hung up. To this day she hasn't responded to any of my phone messages. I figured I had til March to complete a short sell but today 2-13-2011 I checked my credit report and SunTrust has on my credit report that they already have a foreclosure in progress. SHOCK! no email, no letter, no phone call to tell me they were going ahead with a foreclosure.
I ask Leslie if I was going to be liable for the difference in the loan a short sale. She said she didn't know it was up to FHA. A person can't seem to get a straight answer from anyone at SunTrust.
I sold all my furniture. I have no health insurance. I am loosing my home.
The goverment really needs to crack down on these mortgage companies and force them to work with people who are willing to work with them. People like me are loosing their homes when they don't need to be.
Mortgage Company are forcing people to ruin their credit in order to get a Loan Modification, I felt loosing my job sould have qualified me from the start with no questions.
Where is the goverment? What is happening to our economy?
Good job Obama!!!
My job went to India- You were supposed to stop outsourcing to other countries.
The Mortgage Companies are forcing people to ruin their credit and loose their homes and you do NOTHING!
I was a good person with a good job, good credit and owned a home.
Now I am jobless, bad credit and homeless.
GOVERMENT ...DO SOMETHING for Gods sake before this country ends in a severe depression!
Step in and force these banks to work with the hard working, tax paying citizens of THE UNITED STATES OF AMERICA!!!

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Posted by Kurizumaru on 2011-02-14:
Let me start out by saying, I'm sorry you're losing your home. I agree that there needs to be more help for people like you. There are a few things though, did you try to work with another bank to see if they would buy out your mortgage and work with you? Do they have a local office to you? If so, did you try going into it rather than dealing with the phone hassle? Also, I fail to see what your political rant at the end of this has to do with anything. Was Obama the one that actually decided to send your job overseas? I give the guy some credit. He's trying. It's harder than he thought it would be and he's admitted such. I wish you the best of luck in trying to find a new place to live.
Posted by nunya on 2012-08-31:
Thr FBI needs to investigate these mortgage brokers and their well trained lying ruthless mortgage underwriters and loan officers that trick innocent people into fraudulent agreements when they know well what they are doing to put " up to 3 points on the front and three points on back of the loan for maximum commission!" They forge documents and tell the innicent home buyer / "ReFI " client another strory when they r literally raping u up the rear and have no concious about it either. Sick and p
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