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The Bank From Hell - They Have Destroyed My Credit by Adding a 5 Year Old Closed Account as Open
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATLANTA, GEORGIA -- In late March 2020, I noticed that my credit score at TransUnion and Equifax dropped 100 points. As I reviewed the report I saw that my outstanding bank loan was double what it actually was. Then I noticed that SunTrust had sent into the credit bureaus a closed Home Equity Loan from 2015. They showed the account as open and having six figure balance.

I called the SunTrust to get this sorted out and after clocking 18 hours of phone time being passed around like a Raggedy Ann doll, I finally got a Customer Service Agent to admit the account was closed and they would get this sorted out with the Credit Bureaus, . Three weeks later, still no correction on my credit score with the Credit Bureaus. I called them up again and spent another six hours being passed around from one CS Agent to Another.

Each one having no record of my calls from three weeks before. Folks, this is a horrible, non-responsive financial institution that couldn't care less about resolving errors no matter how much impact it has personally on their customers. Customers mean nothing to them. I have been a customer of theirs for over 35 years. Means nothing.

I would avoid them like the Corona Virus. They are completely irresponsible and their banking license should be pulled based on the extremely poor disregard they have for their retail customers. Instead of spending another hour dealing with them, I am now spending half that time filing complaints on every consumer review. Perhaps with enough complaints they will get the idea that one bad review is equal to 10 lost customers. My advice to you - pick any bank with a blindfold on and throw a dart. I guarantee it will be better than SunTrust now Truist.

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The Worst
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I have never been more excited to leave a company! They have been so horrible. I have had good experiences with SunTrust. My family has been with them for a while but I have had the worst problems. Their customer service is absolutely horrid!! So I deposited a large amount into my account, well it didn't post to my account.

Oh by the way it was cash. This was on Thanksgiving. They told me that they would investigate and it should be taken care of in no time. It did not happen like that. All my bills started taking out to where I was over drafted and I couldn't even put any in there to save myself because what if they take that too? My bills come out with auto-pay so I would be charged double if I paid manually. I have never in my life been late on a bill. Now my car payment shows a 30 dollars increase for the next 5 years because it took 3 weeks to get my money back!!! My money that I deposited in cash and if that wasn't bad enough. It has happened again!

On the 18th of Dec I went to deposit a large sum of money (also cash) and they took my money again! A claim has been filed and I have to wait up to 10 business days for them to give my money back. The kicker is my car payment was due today. It and other bills automatically took out and it was not there. Their customer service will not tell you anything. I have caught them lying. It has been horrible! I can not wait to get my money back cancel this account and get to my new Bank! By the way this was not the only problem I have had with them I have had to cancel my card 3 times for them letting the same charge come through that was fraudulent. My family has already switched and I am not far behind this includes a total of 4 people in my family.

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Lies to Customer We Need to Report Them to Consumer Financial Protection Bureau
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- Suntrust lies to the customer at the branch level stating they cannot see the funds in the account. After hours with trying to talk with someone who has an education in banking funds are in their internal department are found but they say you have to deal with the branch who says they cannot see anything even with documented proof.

The Consumer Financial Protection Bureau CFPB is where all of us being screwed out of funds have to report this criminal behavior to so that these crooks are caught and do it quickly because they are merging and the information may be lost. They tell you to go to BB&T because of the merge only to be told all history of your account will not be available for 2 years. Both Suntrust and BB&T could cause you to get a stroke trying to figure out their underhanded lies.

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Incompetent Accountants
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- Good thing I was paying attention last year when they misapplied my additional principal payments. After a number of phone calls and months an audit revealed they owed me thousands. This year they messed up my escrow. I ask them to cancel the account months ago. They claim they have a "resolution," but the resolution does not include when I will receive a refund in excess of $4000.00 they owe me. That of course will take at least an additional 30 days.

Over the months while they keep my money they of course invest it and profit off my money. If an average person did this it would be considered theft. Their customer service is pathetic. They are rude and act like you are rude for bothering them when you have every right to expect you money to be handled by competent honest professional. I have 4 accounts with Suntrust. They are all going across the street to Chase.

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Closed the Account for no Reason
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JACKSONVILLE, FLORIDA -- I Highly recommend that Nobody Use Suntrust Bank (merging with BB&T)!!! Please be WARN!!!

The first clue was that when I first opened with them. I deposited a check and hold it for over a week before it cleared...June 4th, 2019

July 8th, 2019 I went to Walmart to purchase grocery. When I went to check out it declined my card( which I know I have money in it). It declined twice for that matter. So I called my bank and they told me to call the number on my card.

I called Suntrust customer service, the fraud, spoke to the manager on the phone even went in person. They all tell me the same thing. There's no explanation of why but wait till I receive a letter in the mail. For that Suntrust has canceled "closed" break the "relationship" with you. OMG!!!

"Suntrust says that they may close your account at any time and for any reason or for no reason without advance notice." They didn't even contact me that my account was CLOSEd until I found out at Walmart my Card was declined.

The manager told me on the phone said to me "example whenever you come close your account you don't tell us why your closing your account So we have right" not to tell you why we broke the "relationship" (no business with you).

Now they are keep sending me emails about my overdraft because there's negative in both my checking and savings. When I know there's money in there. Since they closed my account. I can't even view it.

They have left me penniless!!!

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Suntrust Steals and Lies
By -

CHESTER MD -- To Whom it may concern: Suntrust Bank has now over the course of just 30 days STOLEN over 828.00 of my monies from "€œoverdraft"€ fees. They (Suntrust) have charged my family an atrocious amount of money for 1-3 hours.. YES HOURS of shortage in my account. Some of these transactions were processed at the same time!!! Suntrust ALSO puts in largest amount charged in so they can receive their "€œoverdraft" fees for the numerous small charges increasing the amount of monies the consumer (me and my family) have to pay. I had an overdraft protection loan which they CANCELLED even though I was never late or overdue on a payment to the loan.

I'm sorry I'€™m not a Rockefeller. Now being that I am a retired police officer on disability from an injury sustained on duty, receiving only a pittance of retirement each month. I am not able to find employment due to the state of the economy, partly due to our banking systems (SUNTRUST). I am struggling to play catch up for this 828.00 in fees. Last year Suntrust received 2400.00 in "€œoverdraft" fees from me. I have pleaded with them to stop cashing and clearing automatic payments to my creditors if the funds were not available. But no - they (Suntrust) wants their 35.00 payments on a 3.30 ATM charge for a little gas to pick my daughter up from school.

Can I also point out that 828.00 is half - HALF of my monthly income and I have a daughter to provide for. Am I ALONE to be responsible for getting Suntrust out of its debt to the government??? ARE YOU??? Why should the consumer be charged these ridiculous fee€™s to bail out these banking systems. Why is it always the little people that suffer??? I say put these THIEVES out of business. They will get the idea if everyone leaves. I now have 30 people who are going to switch - just my friends and family alone. See, there is something to be said about loyalty.

The charges I incurred on 3/22/10 $360.00 and 4/8/10 $288.00 were processed within minutes of the funds being available. Some of the 35.00 fees I am being charged for are still PENDING!!!!!!! Now I have bills that will not get paid, groceries that will not get bought and more "€œoverdraft"€ fees to come because of the overdraft fee€™s, all so some corporate executive can take a million dollar vacation and bonus on my dime. I have tried talking to Suntrust. I have tried reasoning, negotiating, they are unwilling to assist me in any way. The largest dollar amount goes in first and it doesn'€™t matter that a charge and deposit went in at the same time. I'M SCREWED.

This is illegal. What IS the interest for less than 1 hour on a $2 charge???? To the honest and respectable senators and politician please assist us, your people, your consumers. To the consumers, please leave Suntrust. Thieves.

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4.5 Billion In Bailout... Still Not Help Those Who Need It
By -

Back in May of 2008 I was injured on the job. I was on an approved Short Term Disability when my supervisor demanded to return to work regardless of illness. Upon failing to do so I was wrongfully terminated. With the help of my doctors, we filed the claim to the state and were awarded disability, at the cost of my employer.

In December of 2008, we had exhausted every avenue of money. We fell behind on our mortgage account with SunTrust Mortgage. We love our home. We want to raise our family here. I requested several times to help us modify our loan. I was told by your company “We do not make enough money to stay in our home.” Even though my husband's income is over 100,000 per year.

Upon winning my case, I began to receive my disability checks. Being on disability is less than 50% of what my income was while I was working. I again requested a loan modification. I was told in order to stop foreclosure we must pay the attorney fees. We therefore immediately sent the $3,000 you requested for payment of attorney fees. The first option your company tried was a repayment plan. Seeing as our over all income has dropped by 30-40%. We could not afford a repayment plan.

I requested a loan modification in hopes of SunTrust Mortgage understanding our unique situation. I am still disabled, we have an infant and we are still under a financial hardship. I have called your company everyday since being told we do qualify for a loan modification. I have spoken with ** and everyone else in that department multiple times to find out the status of the loan modification. We finally heard back last week in respect to the loan modification. To my surprise, our payments did NOT go down. In fact they have INCREASED! I was expecting a drop in loan payments, considering the drop in interest rates.

** (Loan Modification Specialist) told us "Well you guys can afford it!!!!” ** informed me our interest rate will be 7%. I asked why our interest rate can not be reduce she said "It's clear you can afford the higher payment." Is this not a repayment plan? I pleaded with ** to reduce the interest rate to 5%. The difference in payment is over 1,000/month. I expressed our current income and situation, this still leaves us living paycheck to paycheck. In the event something were to happen to either of our incomes **'s responded by stating "Well then we will have to start the process all over again."

Pardon the sarcasm... but the first time we went though this YOU WOULD NOT HELP US!! Your company on the other hand, has received more than 4.8 BILLION in bail out money. The whole point in our request for a loan modification with Suntrust Mortgage was to work together in a payment plan allowing us to stay in our home. Instead it has resulted with an increase to our monthly finances at a time when our payments truly need to be reduced. Given the current rates is approximately 4-5% a loan modification process resulting in a 7% interest rate really seems to be taking advantage of our situation.

Is this how you help your customers? By denying them the lowest rate possible? Is this doing what is best for your client instead of your profit? Is this what President Obama had in mind when he gave you money? Honestly, my husband is working as hard as he can. We want to keep our home. We want to raise our family here. However, we can not believe you and your company are willing to keep us under a financial hardship for the sake of your profits! And this is your answer of help? “You can afford it!”

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Suntrust Mortgage Loan Modification - FRUSTRATING CIRCUS
By -

RICHMOND, VIRGINIA -- I bought the condo in December 2008. I got the $7500.00 tax credit for being a first time homebuyer. Since I bought in 2008, I have to pay the tax credit back to the government. However, people who bought homes in 2009 don't have to pay their tax credit back. Unfair!

May 1, 2010, I received a letter from my employer stating they were sending our jobs to India and we were getting laid off June 30, 2010. I immediately called SunTrust to see what my options were if I lose my income. I am single so that was my only income. I ask for a loan modification. SunTrust told me they couldn't help me because I was current on my loan. I am thinking this is wrong. One would think they would want to work with me if I was a good customer and current on my loan. I told them I had excellent credit and I didn't want to ruin it. I told them I was willing to work with them if they could give me a modification and losing my income should qualify me.

They said they couldn't help me unless I was 2 months delinquent on my loan. They told me to send proof I was getting laid off. I faxed the letter 3 times and emailed it once and they kept claiming they never received it. It takes 3-4 weeks to get in their system. REALLY!!! 5/10, 5/17 Twice, 5/19, 5/28, 6/7 called 3 times - there were other times I forgot to record because I was getting frustrated.

June 30, 2010 I got laid off. I called SunTrust again and told them I was officially laid off. I lost my only income. I ask if I could get a loan modification. They gave me the same BS answer. They couldn't help me because I was current on my loan. I told them I didn't want to ruin my credit and I was getting to the point I wouldn't be able to afford it anymore. They ask for copies of the layoff letter and monthly bill info. I sent it to them and of course they claimed 3 times they never received it.

Finally, after several weeks they got my layoff letter. But they said they still couldn't help me because I was current. They said even if I was 2 months delinquent on my payments they still couldn't guarantee a loan modification. So I decided to stop paying my mortgage. I finally got their attention. Nov. 15,2010, I received a letter from ** stating if I pay $200.00 in Dec, Jan and Feb I might be considered for a loan modification. And if I had questions to call her at the number on the letter. I had questions so I called and left a message on **'s voicemail - no response back.

I waited 2 days still no response. I called and left 8-9 messages on **'s voicemail telling her I had questions about the letter she sent and would she PLEASE call me back. These are the dates I called her: 11/22 left message ** - no response, 11/23 left message for ** - no response, 11/26 left message for ** - no response, 11/30 left message for ** - no response, 12/1 left message for ** - no response. 12/2 called ** one last time. Got voicemail.

By this time it was tooo late to abide by the demands in the letter she sent. So I called the 800 number talked to **. She still was no help. So I told her I was going to put my home up for short sale. ** said "OK, I'll send you the paperwork" like she was excited I was losing my home. She didn't even try to talk me out of it or work with me. She said I had 90 days to sell it then I could do a "deed in lieu of foreclosure". 12/10 called ** again still no answer I just hung up. To this day she hasn't responded to any of my phone messages.

I figured I had til March to complete a short sell but today 2-13-2011 I checked my credit report and SunTrust has on my credit report that they already have a foreclosure in progress. SHOCK! No email, no letter, no phone call to tell me they were going ahead with a foreclosure. I ask ** if I was going to be liable for the difference in the loan a short sale. She said she didn't know it was up to FHA. A person can't seem to get a straight answer from anyone at SunTrust. I sold all my furniture. I have no health insurance. I am losing my home.

The government really needs to crack down on these mortgage companies and force them to work with people who are willing to work with them. People like me are losing their homes when they don't need to be. Mortgage company are forcing people to ruin their credit in order to get a loan modification, I felt losing my job could have qualified me from the start with no questions.

Where is the government? What is happening to our economy? Good job Obama!!! My job went to India - you were supposed to stop outsourcing to other countries. The mortgage companies are forcing people to ruin their credit and lose their homes and you do NOTHING! I was a good person with a good job, good credit and owned a home. Now I am jobless, bad credit and homeless. GOVERNMENT... DO SOMETHING for God's sake before this country ends in a severe depression! I HAVE NO FAITH IN THE GOVERNMENT ANYMORE!!! Good job..... OBAMA!! Step in and force these banks to work with the hard working, tax paying citizens of THE UNITED STATES OF AMERICA!!!

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StarStarStarStarStarBy -
Rating: 5/51

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Beware of Suntrust Mortgage
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RICHMOND, VIRGINIA -- If you ever fall on hard times or have a financial hardship, Suntrust is unwilling to work with you at all! I was going through a divorce and fell behind on my mortgage (by about 2 months). I almost immediately started getting letters regarding foreclosure proceedings from them. I called them to do a loan modification or try to work out some sort of payment arrangement. They said there was nothing they could do. As a result to save my home, and to have some stability for me and my daughter, I filed Chp 13 bankruptcy (in May 2008) in order to stay in the house.

I'm having so much trouble to this day getting discharged from the bankruptcy because they keep saying I owe them more money (anything from arrears to late fees or whatever). I have a 1st and 2nd mortgage with them. Suntrust claims somewhere in 2010 or so my mortgage payment(s) went up. Instead of them notifying the trustee (since that's who they're receiving payment from) of the increase at the time, they said nothing. Once it came up about my case getting discharged or near completion, they proceeded to bring up all the money they claim I owe from the years prior. I was infuriated!

As a result of this, they claimed there was a problem with the 2nd mortgage. I finally got that cleared up (which took months), now they're saying there's an issue with the 1st mortgage. The Chp 13 plan is supposed to last 5 years, but I'm entering 6 years now thanks to Suntrust. What adds salt to a already painful wound is I always paid them on time prior to my divorce situation. They don't consider anything about your circumstances or your previous good paying history. They're greedy and just want more money! DO NOT deal with Suntrust Mortgage! Never shall I recommend them to anyone and will do my best to refinance when I can.

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Suntrust Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 11 ratings and
26 reviews & complaints.
Contact Information:
Suntrust
303 Peachtree Center Avenue
Atlanta, GA 30303
1-877-930-8971 (ph)
www.suntrust.com
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