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SunTrust Bank Consumer Reviews

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Cancelled Bank
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATHENS, GEORGIA -- The worst bank ever, I've been banking with them for 4 years now. I received money Wednesday and Thursday. By Friday they had closed my account. So far I am not affected by it but being as I have 6 children and no job due to Covid-19 stay at home order. My everything comes and goes out and into this account. I really pray to god they did not just put me into a financial crisis. They are telling me they won't be able to release my funds for 10 days up to 20. I am beyond livid right now. I have contacted two lawyers and I'm going after them. I don't care how long it takes. I'm beyond stressed. My last child was born 3/22/2020. I have meds. I need to pay for food for the other kids like damn. I'm already stressed now. I'm just ready for life to do what it's trying to man. This is way too much!!!

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Phone Banking App
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VA -- For over 1 1/2 months, each time I sign on to my phone banking app, it requires Suntrust to send a 6 digit pin # to my phone. I have to jump thru hoops to get signed onto my account. When I attempt to deposit checks the app immediately and automatically times out forcing me to attempt to sign on again. I am forced to got to the bank to deposit my checks thereby exposing myself to Coronavirus.

When I call customer service to report the problem they informed me the bank is aware of the ongoing problem. They say eventually the slow learning machine will learn "it's me" and allow me to go back to the old way of signing on. This bank is a joke. If I catch Coronavirus because I am forced to go to their ATMs to deposit my checks, I will file a lawsuit. Know of any lawyers who will represent me?

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Worst Bank Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FORESTVILLE, MARYLAND -- So I opened a new account with Suntrust Bank. I waited a couple of days before making a deposit. I went to the drive thru to make my deposit with a Cashier check that was made out to me from another bank. I deposit the check and the next morning I got a email stating that my money was on hold so then I called to find out that they closed my account and that it will take them over a month to send me my money back. I'm beyond pissed and feel that's **. Then when I called to see why my account was closed and why was it closed after I made a deposit no one has a freaking answer.

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Incompetence on Steroids!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- A duplicate payment made from my checking to pay credit card bill. I called to make a correction and was told it would be 3 business days. (lie) I called again on the 4th business day and was told I would see the correction that evening or the next day. (lie) I called the next day and was told it would be 5 to 7 days. I asked for a supervisor. Amelia indicated it's 7 to 10 days and I would be sent a check. Didn't solve the debit it created in my checking account as I was out of the country. Total incompetence at several levels. Needless to say I'm severing my relationship with this incompetence. Avoid this bank!

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SunTrust Closed account and STEALING the money it it. $11K+
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WEST PALM BEACH, FLORIDA -- I have $11,600+ being held by Suntrust bank for nearly a month now. The funds were sent in via wire transfers and should have been made available immediately. They closed the account on April 28, 2017 and still have not given me my funds. I called this morning and spoke to 2 different individuals, one a manager and was told that they had no intent to send the money. They said I needed to contact the financial institutions that initially sent the wires. I asked what I was supposed to say as of course I had no account information and wasn't a client of those banks. I asked where the money was that was received, NO ANSWER. I asked if she was insinuating they had returned the funds to the originator and if that is why she was asking me to call those banks and she said she had no information regarding such. (confirmed no money returned) A Suntrust Branch manager told me concretely MULTIPLE times that any funds coming in would be disbursed at the time of closing the account. She said I would have a bank certified check within 5 - 10 business days. Any and all Liability is now on Suntrust Bank. They are CRIMINALLY STEALING MONEY.

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No response when asking for help for charges not made
By -

GREER, SOUTH CAROLINA -- My husband agreed to a 3 day trial with a company he came across on the internet. He start the trial on Friday and by Sunday morning he had gone in and canceled the membership. The first amount for the trial period was only $4.47 and we had more than that in the bank. He made this transaction via phone because he had put his # in wrong and they asked him to call them.

The next thing we knew they had posted 2 more charges to his account via internet. Needless to say it put us in overdraft. When I contacted the bank and talked to the Asst. Bank Manager, he said that you should not give your bank card info over the internet. Ha. Yeah a joke since most people now days do almost all shopping via internet. He then said we needed to cancel the card. Which he did. My husband contacted the fraud department and was told that he should not have canceled the card but looked into the charges himself.

But even though the card was canceled, I was doing war with this company who had a person answer the phone when my husband called, had an answering machine answer the 15 times I called and did not call me back. I then went to the internet and bombed them with emails. Guess what, they refunded the money to an account that they only had the bank card number to that was canceled. Secure banking huh. When I called the bank and asked how they could possibly refund money to a card that no longer had access to I was told that they did not know.

I also have our rent set on bill pay. Guess what, it was not paid this month. I called and was told that it was not set up for a monthly payment. The woman proceeded to start telling how to go into my account and do this, I cut her short and told her to look at the account a little better since I had used bill pay before. I told her I did not have to have a lesson to be able to do this and that I know that I set it up for monthly payment. Of course in their eyes, they are right and the customer is STUPID. I asked for the number for the complaints department and she said they did not have one, but she would be glad to take my complaint and have them call me back.

What, double talking? She takes my complaint, sends it to the COMPLAINT department and they call me back. Go figure. Needless to say we had a huge overdraft which we were told we would be credited for. Maybe by the year 2030. And that our rent was not paid and we have to pay $25.00 late fee plus $5.00 a day after the 10th of the month. So I am on the phone with Wachovia right now and switching banks.

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Fraudulent Bank
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATLANTA, GEORGIA -- Please don't bank here. This company is very fraudulent. Now that I switch bank I notice my account is never in a negative. They charged me 7 overdraft fees and close my account with informing me. When I call and ask why they told me they have no explanation and can close at any time. Be mindful I still have got my direct deposit check in mail from December and we are going into February. Be careful is all I am saying.

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Customer service reps don't know their own company's policies.
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ATLANTA, GEORGIA -- They don't follow the policies or information printed with the loan information. Their "amazing" customers service reps argue that the statement you're holding in your hand & what is says in the FAQ on the website are wrong. Looking to refinance and get away from SunTrust.

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Privacy Issues
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW CASTLE, WASHINGTON -- SunTrust Bank has the worst customer service. They are very unknowledgeable and don't know what they are doing. My account was closed but I still get mail about account information to my old address where my letters are probably being opened and information is not confidential. I called and asked multiple times to delete my old address but they said that they cannot do it. Major Privacy concern with SunTrust Bank.

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They make it difficult if not impossible for the consumer to pay off debt because they want to collect the interest.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- I have three accounts and a mortgage with Suntrust. The amount of money they have in my accounts is well into the 5 figures AND they earn interest on my mortgage. The bank makes it extremely difficult to pay your mortgage off early and even though I have so much money in their bank they continually charge me a monthly analysis fee. If they do this to a million customers around the country they are making a killing. The customer service providers are not helpful. I can't wait to switch banks.

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SunTrust Bank Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 11 ratings and
23 reviews & complaints.
Contact Information:
SunTrust Bank
303 Peachtree Center Avenue
Atlanta, GA 30303
1-877-930-8971 (ph)
www.suntrust.com
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