Super 8 Motel

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1.1 out of 5, based on 17 ratings and
47 reviews & complaints.

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Bed Bugs
Posted by on
Rating: 1/51
LEWISTON, MAINE -- I found bed bugs in my room at the hotel so I went to the front desk and all the guy said was they can't control if people from other states come here with bugs, wow really I said isn't that the hotels job to make sure they don't have bugs. I told him I wanted a full refund he said he couldn't do that I would have to stay and wait for the manager so here I am sitting in a room that has bed bugs thinking about all the things I have with me that will have to be put in the trash. It's really sad that customers have to not only deal with bugs in there room but employes who don't care.

I let the guy at the front desk know I called the CDC of Maine along with the state and city inspector they plan to come see the bug I caught along with the bit my wife got and I took all the pics I could to post on Facebook YouTube and any other media site I can so I guess we will see how this goes corp office told me to call them back after I see the manager so I'll keep everyone posted on how this turns out.
     
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jonthethird on 2014-07-19:
Bedbugs are always troubling, but not 100% preventable. 5 diamond hotels often have infestations, and have programs to eliminate them as soon as they are noticed. The bugs may have been brought in by the previous guest in the room. Calling them to the attention of the guest, even in a lower scale motel, should have activated their isolation and pest control plan.
Do not blame the motel for the bedbugs: there is little they can do to prevent them. It is their response that needs attention
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Didn't wait to see if they had bed bugs too
Posted by on
800 ARGOSY PKWY RIVERSIDE, MO 64150, KANSAS -- Let me start by saying I have stayed at several Super 8's, Days inn’s, Ramada’s Microtels Travelodges and over the years and have generally had good experiences. But this time I had an option of staying at your motel or the casino directly next door.

Because of my previous experience with your chain, always being clean and well kept I opted for the value of this hotel. Here’s what happened .

We arrived around 4 pm. I checked us in and informed the desk staff that I would pay cash for the stay. He stated that my credit card would not be billed until the next morning upon check out. Meanwhile my wife proceeded to the room to take a shower while I unloaded the car. When I came back to the room, my wife was standing in the hall way pointing inside the door. Where a cockroach was walking across the sink area. I trapped it in a paper cup and took it to the front desk explaining that I have standards and would not be staying there. I have never seen ANY insects in your hotels before and was VERY shocked. I precoded to take the luggage and other items back to the car. Came back in and was told that I didn’t need to worry any room charges. But after I insisted , I receive a receipt for the cancellation … the desk person HAD charged my account and I am now waiting for the credit refund to be placed back on my card. If I had not insisted I would have paid for a roach infested hotel room I had not stayed in. And would be surprised if I would have ever gotten my money back. While he said “I’m sorry “ the loss of respect for your chain has led my wife and I to agree to never again stay in a Super 8 or any of the other Wyndham Properties. While I realize that it my be a franchise store. I am disappointed in the lack of over-site. And general “ So what attitude “ of the three people that were standing at the front desk.

the replay from the hotel manager is listed below.
I guess I shouldn't be surprised that they didn't use spell check given English isn't their first language.

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

To
Paul I am extending my sincere apology to you, I contected corporate office regarding your complained about dead roaches, Mr Paul you was not happay about the bugs you find in room once againg iam soory for that, if you remember that we refunded you all the charges, we did not charge you anything even every aminities was used in the room, if you have any further question feel free to contact the hotel directely at 816-505-2888
thanks
Manager
Anwar
     
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Alain on 2012-01-03:
Well, this is what I call a graphic and detailed review! Perhaps a bit more forgivable except for telling you they wouldn't charge your credit card and then turning around and charging it. If you have time, get in touch with Super8 at http://www.super8.com/contact-us-home/contact-us and let them know about this franchise and this review!
trp2hevn on 2012-01-03:
I'm guessing the card was charged as soon as the OP turned around to walk out the door, before even unloading the car.
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WORST Job I've EVER had!
Posted by on
NIAGARA FALLS, NEW YORK -- I am an employee at the Super 8 Hotel on Rainbow Blvd. in Niagara Falls, New York. I've only been working there a little over 1 month & I honestly CAN NOT stand my job. I have to force myself to get up & go to work. I was promised 40 hours a week & I get MAYBE half of that. I have bills to pay & I'm not even treated fairly among other employees. My manager, is the only one who treats me fairly well. The owner always has something rude to say about my performance or about my attire. The 1st 2 weeks of working there, I was getting complaints from the owner stating that I was messing this or that up. He refused to say anything directly to me, always going through another employee. Problem is, I was TRAINING! Everyone must learn how to do things, & the owner should have been helping me to learn those things, instead of treating me the way he did (& still does). I come to work on time, despite hating this job, I stay late (with no overtime), I do my job correctly, & the customers ADORE me. I'm tired of being treated unfairly by this company. I recently dyed my hair, it was supposed to come out a dark, but shiny red, but it came out pink! I don't have the extra money to fix it, seeing as I have fines to pay off in Missouri & Texas, I have 2 months of rent backed up (because they are not giving me the hours I was promised), & I have other things to pay for ON MY OWN. I have to deal with rude customers daily. I may be a front desk clerk, but I'm usually on my feet at all hours of the day. I clean windows in the lobby, clean doors, sweep the floor & stairs, check rude customers in who complain about the price being more because they went through a travel agency, etc. Then on top of that, the owner is always (excuse my language) up my ass about my hair, my attire, the way I do things, etc. I know my rights & honestly, I think this hotel needs to be shut down & the owner should NOT be allowed to run another hotel. It's not just me, he treats his employees like garbage! Customers NEVER complain about what I'm wearing, or about my hair, or nose ring. They always complain about the cleanliness of the hotel or the fact that there is only 1 handicapp acc. room. Another thing...I'm always told to take out my nose ring, or wear the (itchy & oversized) uniform shirt, yet EVERY single other employee doesn't have to. One girl, who's shift I take over a lot, has a nose ring, & wears WHATEVER she wants, is never told ANYTHING! On top of that, the drawer always comes up short after her shift! I'm not going to continue to be treated like this! I'm a born American, he's what...Italian?! I KNOW MY RIGHTS, I GREW UP IN THIS COUNTRY & I REFUSE TO LET SOMEONE WALK ALL OVER ME JUST BECAUSE I'M A LITTLE DIFFERENT THAN OTHERS! I was hired to do a job & I DO THAT JOB WELL! I've yet to have ONE complaint from a customer, so why should I be forced to change myself, when the guests love the way they're being treated when I'm on shift? Land of the free MY ASS!
     
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Anonymous on 2010-09-25:
This, you say, is the worst job you have ever had. Why not try to find a new job?
raven2010 on 2010-09-25:
Employers have every right to ask you to wear a uniform and to remove your nose ring. You can easily fix your hair by purchasing a darker color for under 10 bucks. Deep condition a few days beforehand to avoid over drying.

You say you know your rights, however, from what you have posted here, I see no laws being broken.
clutzycook on 2010-09-25:
I agree with raven. They have the right to ask you to dress according to their dress code. If that means that you have to take out the ring and wear a uniform than that's that. If you hate this job so much though, it might be in your best interest to find a new job ASAP.
PepperElf on 2010-09-25:
indeed. brightly colored hair is not a protected class.

I'd recommend trying a cheap fix-dye and job hunting during the time off you're getting from work.


you may also want to step back from fighting with t hem over their evaluations and see if you can have a calm conversation about what is going wrong.

sometimes just approaching them and finding out what they want to see from your performance can help.. .kind of like re-calibrating the direction you're headed to at work.
Anonymous on 2010-09-25:
This isn't about one person wanting to do whatever they want, it's about a claim that some can, some can't. The law that may be being broken is discrimination. If one employee is allowed to wear nose rings and whatever clothing they want and another is not, there could be a problem, especially considering it is two people doing the same exact job (front desk). You say your manager treats you fairly well, so try sitting down with him/her and expressing your concerns and ask for some guidance. You should also check your state's labor laws and read through your employee handbook, it may have some information on who to contact if you feel you are being targeted. Good luck!
raven2010 on 2010-09-25:
JC, it is not discrimination unless someone is a protected class is not permitted to do something others can do. For example, if a black person is told to remove a nose ring, but a white person can wear one, it may be seen as discrimination.

if neither or both are a protected class, it can be favoritism, but NOT discrimination under the law.
getoverit on 2010-09-25:
just cause has a good point about this possibly being discrimination. And I think it would be a good idea to talk with the manager...maybe even ask him or her to justify this treatment. It would be reasonable to expect to have a calm, professional discussion about how you think you are not being treated fairly and see what justification is offered.

If you really don't feel as if you're being treated fairly, maybe there's some state agency, or something, you can go to. But I think what you have to do is go get a lawyer and file a lawsuit, which would only make things more difficult. Your best bet might just be to get another job, though these days that can be really hard.

Also, remember that, this guy, whether he's Italian or not, has certain rights to run his business the way he sees fit. If you keep that in mind, maybe you can work some compromises.
Anonymous on 2010-09-25:
Discrimination is discrimination. The "protected classes" determine if the discimination is legal or not. (I discriminate against Pepsi every day, but that's not illegal.)

I cannot actually comment on this review, however, per TOS guidelines.
Anonymous on 2010-09-25:
I was on your side til the end of the review. Who cares what the owner's race is?
Weedwhacked on 2010-09-25:
Document everything that's going on and if he fires you, sue him. It does sound like he's targeting you for some reason.
Anonymous on 2010-09-25:
Raven, that's incorrect, at least where I live. Discrimination comes in all forms and is not mandated by one's skin color or whether or not they are in a protected class. Think of it like women vs. men and one or the other being discriminated against because of their sex, not how they perform the job.
raven2010 on 2010-09-25:
JC, I believe you are confused as to the law. Nothing in the law states anything about uniforms, hair color, nose rings, etc. yes, it CAN be considered discrimination, but is not actionable, not a protected class, etc.

I can refuse to hire you because I don't like your hair color. I can fired you because you get a nose ring. There Is nothing you can legally do.

http://www.eeoc.gov/facts/qanda.html

Skye on 2010-09-25:
You don't even need a reason to fire someone. All they do is say this person was let go due to just cause. (NOT YOU JC) :)

I'm not talking about contractual jobs, unions, government jobs, etc, just jobs where they can say we're letting you go, it's not working out...

raven2010 on 2010-09-25:
Skye is correct. Many states are "no fault" states. Here In Ohio, I can fire you for any reason, without cause, as long as I am not breaking any of the protected class discrimination laws.
Anonymous on 2010-09-25:
I understand where you're coming from Raven and I agree. Where I disagree is that these are already hired employees, and an employer cannot choose to allow one employee to dress a certain way and refuse another the same. That is discrimination.

Anonymous on 2010-09-25:
How does the OP know about another employee's drawer always coming up short? That's interesting.

Also, the OP was hired with a different hair color.
raven2010 on 2010-09-25:
JC, you are correct, it is discrimination. However, it is not ILLEGAL discrimination. that is the difference.

For example, I can choose to fire all redheads and keep all blonds, no matter what. that is NOT illegal. Stupid, but not illegal.
Anonymous on 2010-09-25:
Raven, it would be smarter to keep all brunettes..lol! j/k I am NOT discriminating against blonds!

You are right, it isn't illegal...but it can put employers at risk of unfair employment tactics and lawsuits. Which is why in my first comment I said the law "may" be being broken, it depends on the facts, the particular state's laws, etc. Smart lawyers love cases like this.
raven2010 on 2010-09-25:
Not all forms of discrimination are illegal, that is where folks are getting confused. It is only illegal if you discriminate against a protected class, such as minorities, women over 40, etc.

Discriminating against hair color, body jewelry, tone of voice, personality, or just because I feel like it is NOT illegal. It can still get me sued in some states, and I might lose on principal, but it is still not illegal.
raven2010 on 2010-09-25:
You are 110% correct, JC. When I taught classes on this, supervisor and managers had big fun learning the difference between illegal and stupid.

For example, in Ohio I can fire you for no good reason. However, many judges will allow a wrongful termination suit, even though no such law exists here. Lawyers eat that stuff up.

The OP's employer is playing with fire. If they get the wrong judge, they are screwed.
Anonymous on 2010-09-25:
It is the same here in Wa, we are an At Will state...however the employee rights laws are incredibly detailed. Where I work, a complaint like this would have immediately gone to investigation by the HR dept and I can almost guarantee the owner would have been fired.
raven2010 on 2010-09-25:
PERZACTLY, JC. Because it is STUPID for an employer to behave that way.
PepperElf on 2010-09-25:
thing is... I understand. it sounds like the OP is feeling singled out already over the performance reviews. And now she sees other workers getting away with things she can't do.

the best way to fight it however is... to not fight it.

Don't get tied up in a fight over who gets to do what. Focus on what *YOU* need to do for your job. There will always be someone who gets more or less privileges than you do. Sometimes it's justified, sometimes it's bias.

But fighting the boss over who can and can't wear a nose ring is most likely going to do you more harm than good. Trying to point fingers at everyone else usually ends up with people looking at who is pointing in the first place.


Better instead to concentrate on what you need to do, or learn, to get your job done, work your butt off... until you're at the point when they ... don't seem to notice if you come in wearing something unusual. because when you get to that point, they'll be looking at you for all the great stuff you do. they might not even realize that a nose ring has returned.

Or in laymen's terms... Top workers tend to get away with more. Solution? Work your butt off to be one of those top workers.
Skye on 2010-09-25:
OP, you are in a tourist area, since you are not getting the hours you were promised, maybe the down time you have, should be used to find another place for employment. Being a tourist area, you'll find another job. It's very stressful to have to go into a job you severely HATE day after day.

Do what's best for you, and find another housekeeping job. You say you get along great with your manager, ask him/her to give you a letter of recommendation, and move on. I understand you have bills to pay, we all do, but you not at the expense and misery you are going through.

Good luck.
getoverit on 2010-09-25:
I'm no expert but I think raven is right in that the protected class test is a major factor. Title VII of the Civil Rights Act of 1964, and possibly other legislation, prohibits discrimination based on gender, race, religion, etc. Someone in a protected classes has legal recourse, including filing complaints with the EEOC and a specific right to sue, that is not available to others.

Sure, there might be some basis for a lawsuit on some other grounds but I think your chances of prevailing are slim to none, in addition to being an unbelievable hassle. As a practical matter, it is not a real option in this case.
getoverit on 2010-09-25:
JC: who's going to fire the owner?
jktshff1 on 2010-09-25:
If the op is working the busy time of the business, ie day side instead of graveyard, where the majority of customers are coming and going, a more professional dress code would seem to be within reason vs the 11pm to 7am shift.
Anonymous on 2010-09-25:
getoverit, I was using the OP's situation as an example as to what would likely happen if this situation were to occur where I work, so the "owner" would be someone in a "superior" role..I didn't mean the owner of this Super 8 could get fired. Hope that clarifies.
thinksojoe on 2011-04-06:
HA! I was offered a job there and turned it down (I actually had gotten hired at the other Super 8). I love the manager there, I worked for him for a couple of years before the place we were at closed down, but they wouldn't pay me nearly what I'm worth.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Rude Service Broken Ac and Fleas.
Posted by on
Rating: 1/51
JACKSON, MICHIGAN -- I went in to get a room stood there waiting for attendant talking on phone to her boyfriend she finely waited on me. Then I filled out my paper work then asked how to get to my room. By then she was on the phone again I asked how to get to my room she just kept holding up one finger .Finely she told me to take my key card out the front door left to the second door and use the card to get in. So I went out to the door there was no slot for the card I went back in and asked again she told me the same thing with a bad attitude. I went out and asked another guest how to get in . I went in to the room and it was so hot you could not stand it. so me and my wife decided to go and get something to eat. when we came back it had cooled down a little bit.we were tired and decided to lay down. Then the people up stairs were running back and forth so my wife went to the front desk the same girl told my wife they were working on the air up stairs my wife told her about our air the girl told her oh I know we rent those rooms out last but she never told me that. she told my wife quite time was 8 o'clock so the people working on the air would be quite in about 10 minutes but it was already after 10 o'clock. They were stomping across the floor all night. I could not sleep so I stayed up all night till about 630 the next morning then slept for about 2 and a half hours. I wake and my wife and I had flea bites all over us . So I go to the desk that morning and talk to the manager she gave me a card with a number to call. We were so up set and tired we went back home to get some rest. I called the number the next day the lady said we would be reimbursed and someone would call me in a few days.

After a week I called back and they kept transferring me around finely I get an answering machine and give my information they call me back the next day and the lady tells me they contacted the owner and he told them they offered me a discount which was not true. they also told me the owner had contacted me which he had not . I received a letter saying if he didn't contact me in 3 day get back with them well I called them 3 days ago and have not heard from them.
     
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Josh on 2013-09-24:
Those fleas are probably really bedbugs. Don't bring them home with you.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Do Not Stay Here
Posted by on
Rating: 1/51
KAMLOOPS, BC, CANADA -- Do not stay at this hotel. My husband, my parents, and I booked a suite with a separate bedroom. We booked well in advance because we were attending a wedding and because Super 8 is Pet Friendly. (We have a Shih Tsu)

About a month before, I called to confirm the reservation and to book an extra night. At this point, everything was still okay. One week before the date, they called us to inform us there was damage in the room and that they would be renovating. This is beyond their control and we understand. However, we did expect that they would put us somewhere else in the hotel. Since there were no other suites, we would need two rooms. (My husband and my father are not willing to sleep in beds side by side--which was the reason for us booking the suite in the first place.) They said they would do so, but we would have to pay the full rates for both rooms. Basically, they gave us the attitude that if we didn't like it, we could go elsewhere. Very bad attitude.

Spoke with an accent so thick that I could barely understand him. Cut me off as I was speaking. Had some other person coaching him in the background--the manager--so I wasn't even speaking directly to the person in charge. And when I called the Super 8 "Head Office", I discovered that the hotels are franchised, so I don't know the level of accountability. I have been in hotels all over the world, and if there is a problem with the room--that I have paid in advance for--the hotel will accommodate me, as their guest, and not expect to make a further profit from me.

As a result of Super 8's inefficiency and rudeness, I have had to scramble to find a pet sitter, farm out my parents, and find another hotel in the area at the last minute. Way to go, Super 8. You have just lost a regular traveling customer.
     
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Reservation With Confirmation # Not Honored
Posted by on
Rating: 1/51
HUMBLE, TEXAS -- We reserved a room approximately 2-3 weeks before our arrival date of 7/30/12, received a confirmation #, had the telephone number of the motel with us and when we arived they claimed not to have a reservation with our name but if we could give them a conf # that would be fine. My husband came out to our car to get the number from me and while he was gone the clerk started to help another customer.

When we both returned with the number the clerk was in the process of completing the other guests reservation with our credit card which had been left with the clerk by my husband when he came out to get the confirmation number. Needless to say my husband was very upset about this and took his credit card back quickly. The manager then came out (with a bit of an attitude) and requested the conf. number. We gave it to him and then he claimed that it was not one of their confirmation numbrs. He admitted that the telephone number was for his property but not the confirmaton number.

He was totally unwilling to work with us and said he had only one night available if we wanted it. This would not help as we were there for several nights to participate in the AAU summer Olympics. Our grandson was competing in 3 events. When we made the reservations over the phone we were told that the only room they had left for that time frame was a smoking room. Even though that would not be our preference we agreed to that tyoe of room.

We have never had a room with a confirmation number not honored and feel that they just did that because they knew they could get more money for the room because of the number of out of town people needing rooms for the youth AAU Olympics. Also, when we made these reservations we were required to leave a credit card number with them to GUARANTEE the room.

Now we have to worry about who has that number and where and when will they use it. To say the least, we are not happy with the Super 8 system.
     
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bhskittykatt on 2012-08-06:
Ah, now I see you changed the date.

This is why it's always good to call ahead a few days and double-check directly with the property. Even when I book direct with the hotel, I still double-check a day or two before my departure.
furnman on 2012-08-06:
I also try to get the confirmation number as well as the rate sent to me via e mail, this way I can print this out and have everything with me at time of check in in case there are any problems.
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Super 8 Roach hotel
Posted by on
MADISON FLORIDA, FLORIDA -- We were driving 18+ hours and stopped in Madison Florida at the Super 8. We checked into a room with 2 queen beds, because we had all 4 of our children with us. Once we entered the room I noticed it was dirty and had a funny smell, but we were tired from driving so long and the kids were crying. When I sat down on the bed, that was when we noticed the first of many bugs in the room. I went to call the front desk and a roach ran out of the phone. One also ran out of the clock. I sent my husband to the front desk to get a refund, so we could leave. He came back and told me that their wasn't a manager on duty, so all the girl at the front could do was move us to another room and give us a discount. We didn't move rooms because it was hard for me to believe there was a room in that hotel that didn't have bugs at this point. Also the kids were very tired and cranky. I can not express how tired we all were. We would just have to talk to the manager in the morning. We did not bring our things into the room, for fear of bedbugs or having a stowaway roach or two in our bags after staying there. We only needed a few hours sleep, so we could continue to drive safly. I removed all the sheets from the beds except for the fitted sheet, so I could check for roaches and other bugs. My husband lay down with my two younger children (1yrs and 3yrs) who were exhausted and crying, while my older two children 9yrs and 10 yrs and I kept an eye out for the bugs. We did not sleep at all, and kept the light on all night. I know we should have left, but they wouldn't give us a refund without the manager and it was dangerous for us to be driving anywhere that tired. We were on a buget and couldn't pay for two hotels in one night. We checked out early the next morning, and asked for the manager to call us. When she called us she admitted to seeing a roach herself and had requested a insect service to come out to the room again. She said she would talk to the owners about a refund. We paid $61.80 they discounted $10.00 that brought the amount to $51.80 then brought the room down to $39.99 their most recent and maybe final offer. They said they would not give us a full refund because we stayed in the room and didn't take their offer for another room. (My view is if one room has bugs they all do.) She also stated that one bug in a room is not uncommon. How about 10+ in a room. Also for the price $61.80 I didn't expect roaches. (I guess we are just used to sleeping roach free.) I have photos of the bugs. Super 8 customer service told me if I can not resolve the issue with hotel directly, they would resolve the issue seven days after the date I filed my complaint. We shall see how this goes. Stay away from Madison Florida Super 8 its the Roach Hotel......
Resolution Update 08/11/2009:
After the manager and owners recived the photos I took of our room at Super8 Madison Fl. they refunded us in full. Thank you
     
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ComplaintsboardModerator on 2009-08-07:
That's why I hate staying in these cheap hotels. I cannot bare them.
Anonymous on 2009-08-07:
^^Nice nic!^^ LMAO!!
Anonymous on 2009-08-07:
What C2O said!
Skye on 2009-08-07:
Isn't Florida known for having roaches everywhere??
Nohandle on 2009-08-07:
Roaches are a common problem in the South especially in the summer months. That's the reason EVERYONE who doesn't want bugs pays for regular pest control services. Obviously this Super 8 didn't. There's no way to avoid an occasional bug from getting in the home but it appears the place you stayed was infested and no place gets infested with regular pest control.
old fart on 2009-08-07:
Amen Nohandle...Even with regular service, roaches were a fact of life.... The best method of control was a consistent baiting program, which is harder than the word "bait" implies...
Simply throwing out a bunch of roach bait traps was never adequate.
It took thorough crack and crevice "gel" baiting done by a certified applicator as opposed to some cheap shmuck motel owner doing it on the side...
Nohandle on 2009-08-07:
After I got through laughing until I choked on that one C2O I'll have to send you to your room.
old fart on 2009-08-07:
Yup C2O.... that's some old pest control humor there...
madconsumer on 2009-08-07:
I got a new camera, can I video??
Anonymous on 2009-08-07:
Me in my room? You betcha! lol
madconsumer on 2009-08-07:
yahoo is waiting .....
jktshff1 on 2009-08-07:
bum, why did you not help with the driving?
c2o..LMAO!!!
Nohandle on 2009-08-07:
OK OF, you've proven to me today you have a sense of humor. Let's see a comeback on this one. The floor is yours.
Anonymous on 2009-08-07:
NH! Go to YOUR room!
bummed2themax on 2009-08-08:
jktshff1 Thank you for that question.... I did help with the driving. I then was in the back of the car trying to keep my little ones busy. Both my husband and I were awake the same of amount of time, because who could sleep in a car while the other is driving with 1yr old, 3yr old, 9yr old and a 10yr old. It would have been great if the kids would have fallen asleep and then either my husband or myself could have slept while the other drove. But it didn't happen like that and we pulled over for the night. What's strange about beening tired is how hard sleep hits. I guess when its dark and your driving, the lines in the road and headlights seem to increase your sleepiness, because boy where we all tired.
jktshff1 on 2009-08-08:
Yea, them little white lines will put you down every time.
Anonymous on 2009-08-08:
So true jkt. Billy Mays knows.
Anonymous on 2009-08-08:
"I know we should have left".....the point is you didn't.
BokiBean on 2009-08-08:
Stay on customer service about it. Any hotel in Florida that is not getting monthly pest service just doesn't care. And if they ARE getting monthly pest service, its not working.
bummed2themax on 2009-08-08:
dlakers--- Yes, we didn't leave.... 1. they wouldn't give us a refund so we could pay for another hotel that night, and 2. we were so exhausted to the point it was dangerous to drive, we were thinking of our safety and that of others. My problem with the hotel is this.... when we asked right after check in to have a refund because of the condition of our room and the bugs, they told us only a manager could do that and there wasn't one on site. We did not tell them about the problem the next morning we told them right away. Also they admit to knowing they have a bug problem. When you pay 61.80 and that was with the AAA discount one does not expect a dirty hotel or bugs. I openly admit in my right mind...no crying kids....not sleep deprived...or driving...I would have left. We would never choose a hotel like this one, BUT we put our safety and that of others first, and thought we could deal with the bugs second. Knowing what I know now I still think driving that tired, even if it was across the street was too dangerous. Also even if we had left we would still be in the same situation because the hotel will only give us a partial refund. I do have photos of the bugs and condition of the hotel. I have sent them to the customer service. I do believe they will make sure no one else has to deal with the situation we did even if we don't get a full refund. Everyone deserves to sleep in a clean bug free room no matter what they pay. I don't want anyone else to have to make a choice between a dirty room and driving while sleepy. No one should have to do that.
PepperElf on 2009-08-08:
contact the health board?
BokiBean on 2009-08-08:
You can't be faulted for a roach motel..you had two exhausted children. Safety first.
old fart on 2009-08-08:
The outside of the motel, especially around doors and window frames should be treated with a liquid insecticide to prevent the entry of "palmetto bugs"... isn't that a cute name for a huge flying roach?
Anonymous on 2009-08-08:
Yes the conditions were horrible and it wasn't worth the money I agree 100% but I guess what I'm trying to say is you made a choice. Which was either to leave or be safe and stay. And you made the right choice to stay. But now afterwards you want to be compensated 100% And they may or may not do it, it depends on the owners/management. But the bottom line is you stayed and if they charge you something and hopefully they don't, it was due to your choice.
bummed2themax on 2009-08-08:
dlakers your right. What I want the hotel to do the next time a family or person find bugs in their hotel and asks for a refund it should be given to them right away so they may leave, and use that money and stay somewhere else. We did choose to stay there, but if our refund had been given to us right after we checked in like we requested, maybe we would have left. I really don't know...it was a rough night.I would like them to change the policy that only a manager can give a refund. They should have managers working during the day and one during the night. I won't be upset if they don't compensate but they need to change that policy. People have the right to be compensated immediately if they notify the hotel about the dirt, and bugs right after they checked in, and ask for a refund so they may leave. We did choose our safety and that of others first, who knows what would have happened if they had given us our money back that night....Maybe we would have drove to the next hotel and had a great night or maybe we would not be here to tell everyone about the roaches, because of how tried we were and it was dangerous to drive under those conditions...Things happen for a reason we stayed but I just want others to be aware of that hotel.
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Discount Misrepresented
Posted by on
ATHENS, OHIO -- Late December 2004, I made a reservation at the Athens, OH Super 8 using the 800 number for Super 8 Motels and providing a CC number to hold the room for a late arrival.

When I asked about discounts for AAA or AARP, the agent at the 800 number said she could not pull up any discount information on her computer screen - that I would have to check with the front desk at check-in.

At check-in, I asked the desk clerk about a AAA or AARP discount. The desk clerk said the discount was already reflected in the price. I later found out that was NOT true. I complained to the OH BBB and the motel and requested a refund of the 10% discount I was told was reflected in the price. To date, 3/18, I have had two letters from the motel, through the BBB, saying they were not honoring any discounts that night. That may well be true, but I also know what I was told - that the discount was reflected in the amount I was being charged.

I do not expect to see the requested 10% refund and am not going to waste any further time, effort or postage on this incident. I just want to let folks know that I will never do business with the Super 8 in Athens, OH again, and I strongly recommend that others spending time in the area avail themselves of other housing options.

Oh, do not bother to complain to Super 8 corporate, either. I emailed a complaint on their website; it was ignored. I followed-up with a call and was basically told that all Super 8's are franchises and Super 8 corporate could take no responsibility for how they were being operated. I followed my call up with a letter and was told that Super 8 corporate could do nothing, that I should contact the franchisee directly. I do not think they even read that letter, as it contained clear references to my two previous contacts with the franchisee. I am NOT impressed. One bad franchisee and an unmotivated corporate customer service department have soured me on all Super 8's

Go Motel 6!

     
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Cancellation of Room After Checkin
Posted by on
Rating: 1/51
ANDERSON, INDIANA -- Went to Anderson, Indiana for an overnight getaway. Have previously stayed at this motel and checked in about 11 am. Was given a room, dropped our bags in room and left to eat lunch. I recently had surgery and wasn't feeling well. We decided to return home and asked manager to cancel our rooms since we hadn't used them. Told him I was ill and had to leave and he stated that we only had 10 minutes after we checked in to cancel the room.

After some discussion he refused to do anything about refunding our money and we left. Rest assured I will never stay in a Super 8 in the future. Guess he was more interested in keeping our money than helping. Super 8 isn't so super after all.
     
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Obfuscation on 2014-03-14:
It seems like a totally reasonable policy to me. Imagine how many couples would take advantage of the room for a 'quickie' then tell the manager they didn't need the room after all. It's a shame, but you pay the price for people with less integrity than you.
PKitty on 2014-03-14:
You DID use the room for more than ten minutes, unless you had a very short lunch. Your body may not have been in the room, but your luggage was and that constitutes using it.
FoDaddy19 on 2014-03-14:
What was their stated policy regarding this sort of thing? If they abided by their stated policy then they didn't do anything they weren't supposed to.
Weedwhacked on 2014-03-17:
Helping? They are a business which only enforced their terms which you had already agreed to.
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Dirty
Posted by on
Rating: 1/51
MOUNTAIN HOME, ARKANSAS -- When I checked in, it took a little while for the clerk to come to the desk to help me. I checked in for 4 nights. I paid him and
then he wouldn't give me my change. He said he would give it back after I checked out because I might steal his towels. Upon entering the building to go to my room, the building overwhelmed me with cigarette smoke smell. When entering the room, I found blood on one of the pillows. I pulled back the covers and there was blood on two of the pillows and on the top sheet. The bathroom was dirty as well. This was the most disgusting room I have ever been in.
     
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