JACKSON, MI -- This hotel is a health crisis waiting to happen. Owners are Indian and as such there is no upkeep. The back door is left open, garbage all over the back lot, matted down dusty carpet, paper supplies blocking egress, cleaning chemical stored near food, milk above proper temp, and when I needed a key the desk just made one without any checking, Indian women screaming at employees and customers alike. Fire alarm hanging off wall, fire extinguisher expired, the entire place smells yet they try add frees or refuse to take part in Wyndham promotions. How do these people get a franchise? They harm the brand more than if it wasn't there.
STILLWATER, MINNESOTA -- I prepaid one week 3/12-3/18/2016 at the Super 8 Motel, Stillwater, Minnesota. There along with my dog "BENTLEY" an Australian Terrier. On my 4th night I had to BARRICADE myself in my room feeling like a HOSTAGE for 12 HRS. Around 8 p.m. I would go next door to the Perkins Restaurant as I did every night being there. Going through the Motel Lobby I would ask whoever's working reception desk if they would like anything from the bakery, I'm buying. On my way back was a woman standing by the side door of the Lexington Inn motel, behind Perkins. We were talking about my dog, small talk.
I went back to my room. About a 1/2 hr later, I knock at my door. Standing there was the woman I had just met. We were talking for a bit everything's fine she seemed sober. Out of nowhere she threw a lamp and kicked over a table breaking them. Immediately I called the front desk requesting they call 911, in hopes she would just leave, and she did. I grabbed my dog and went down to the lobby to explain. As I entered the lobby I saw the woman talking to the female receptionist. The woman was talking crazy about aliens being everywhere...
At that point in walk two Stillwater cops, Washington County. After admitting what she had done in my room, she was brought out to the cop car. I finished talking to the other cop and was heading back up to my room when the cop came back in stating to the receptionist "She won't be back" and in a low tone "Do you want him to leave too?" She stated, "Yes" in a low tone. I heard later the crazy woman was just brought home, NO CHARGES. Prior to this event I never requested housekeeping, I would clean my own room. I never had a guest & my dog is very well behaved. Hearing her say yes I was in awe and my mind was racing.
It was a cold, heavy rain, and very windy night. I was dropped off and had a lot of property from the house that I had just flipped. Knowing I did nothing wrong and did not warrant my termination, I went back to my room and locked myself in. 10 minutes later, a feminine knock at my door. Knowing! I asked who is it, they stated Stillwater police and requested me to step out. I asked if I was under arrest or if I had a warrant. (IN SHORT) they stated "No, just step out we would like to talk to you." I knew if I stepped out an argument would ensue and I would go to jail and my dog to the pound.
At that point my crank out busted window blew wide open, due to the weather. Also my bathroom facilities were not working, I reported this prior to event. I saw the deadbolt start to turn, I grabbed it and was holding with all I got. I asked them why are they trying to break into my room and that I did nothing to Warrant this. I was freaking out, my dog was scared and shaking under the desk, but I couldn't get to him holding the deadbolt. Looking down in one of my work totes, I saw a tube of superglue. Holding the deadbolt I started applying super glue to it. I called 911 not knowing what to do, they basically hung up on me.
The last word I heard from the cops after several hours, were "The owner Steve gave us the ok to break down the door, we'll be right back." I heard them leave, went to my dog, turned off all the lights, with the window stuck open and wind & rain whipping through I grabbed a blanket and sat in the corner waiting with my dog.
At 8 am I called the front desk to feel it out so that I could take my dog outside with no repercussions. I asked if I could stay one more night stating I was mentally beat up and exhausted, not to mention my dog as well. She stated, "No, Steve wants you out, he will be up to talk to you." He never came up. My ride came. We loaded everything up. I sent one of my help to go get my balance. Super 8, "Steve" not only charged me full rate for that day but charge me $10 per day for my dog, something that was never mentioned when I checked in.
I tried calling Wyndham Resorts/Super8 corporate, many, many... times, they never return my calls. I called the mayor of Stillwater, he didn't seem interested at all. Never got back to me. Call the Minnesota attorney general, got hung up on.
I contemplated getting the police report, however knowing and hearing about corrupt Washington County, I am quite sure it's been already altered to suit THEIR NEEDS, therein lies The Dilemma. As well, I sent this to TripAdvisor shortly after the incident. They have been jacking me around all this time, editing my writing to suit their needs and claiming they did not receive it.
NIAGARA FALLS, NEW YORK -- I am an employee at the Super 8 Hotel on Rainbow Blvd. in Niagara Falls, New York. I've only been working there a little over 1 month & I honestly CAN NOT stand my job. I have to force myself to get up & go to work. I was promised 40 hours a week & I get MAYBE half of that. I have bills to pay & I'm not even treated fairly among other employees. My manager is the only one who treats me fairly well. The owner always has something rude to say about my performance or about my attire.
The 1st 2 weeks of working there, I was getting complaints from the owner stating that I was messing this or that up. He refused to say anything directly to me, always going through another employee. Problem is I was TRAINING! Everyone must learn how to do things, & the owner should have been helping me to learn those things, instead of treating me the way he did (& still does). I come to work on time, despite hating this job, I stay late (with no overtime), I do my job correctly, & the customers ADORE me.
I'm tired of being treated unfairly by this company. I recently dyed my hair, it was supposed to come out a dark, but shiny red, but it came out pink! I don't have the extra money to fix it, seeing as I have fines to pay off in Missouri & Texas, I have 2 months of rent backed up (because they are not giving me the hours I was promised), & I have other things to pay for ON MY OWN. I have to deal with rude customers daily. I may be a front desk clerk, but I'm usually on my feet at all hours of the day.
I clean windows in the lobby, clean doors, sweep the floor & stairs, check rude customers in who complain about the price being more because they went through a travel agency, etc. Then on top of that, the owner is always (excuse my language) up my ass about my hair, my attire, the way I do things, etc. I know my rights & honestly, I think this hotel needs to be shut down & the owner should NOT be allowed to run another hotel. It's not just me. He treats his employees like garbage!
Customers NEVER complain about what I'm wearing, or about my hair, or nose ring. They always complain about the cleanliness of the hotel or the fact that there is only 1 handicap acc. room. Another thing...I'm always told to take out my nose ring, or wear the (itchy & oversized) uniform shirt, yet EVERY single other employee doesn't have to. One girl, whose shift I take over a lot, has a nose ring, & wears WHATEVER she wants, is never told ANYTHING! On top of that, the drawer always comes up short after her shift!
I'm not going to continue to be treated like this! I'm a born American, he's what...Italian?! I KNOW MY RIGHTS, I GREW UP IN THIS COUNTRY & I REFUSE TO LET SOMEONE WALK ALL OVER ME JUST BECAUSE I'M A LITTLE DIFFERENT THAN OTHERS! I was hired to do a job & I DO THAT JOB WELL! I've yet to have ONE complaint from a customer, so why should I be forced to change myself, when the guests love the way they're being treated when I'm on shift? Land of the free MY **!
WEST MEMPHIS, ARKANSAS -- I have stayed at this location many times. I reserved a room for 02/17-02/20/17. First issue the manager called my cell phone before my arrival and asked where did I live? I told her I currently live in Texas. The manager asked did I have proof of my current address. Once I arrived the manager said that if I live within 50 miles radius she could not rent to me, due to some issues from my hometown. I have asthma. The air didn't work, informed staff on 2 occasions and it was never looked at it. The guest upstairs was very loud and throwing furniture all night.
I had an asthma attack and asked to be moved to a room with working air. I was moved to a smoking room. The clerk sprayed air freshener, which only made my asthma worse. Once I got in bed at 4 am trying to get some rest. Then the clerk called the room several times saying he couldn't find my registration card. I explained I signed it. I hung up, rolled over and the clerk came knocking on the door a few minutes later for me to sign the registration card. I was furious!! This was day 2 of my vacation and I had not had any sleep. The 3rd day I was moved back to a nonsmoking room. I will never stay here again.
URBANDALE, IOWA -- Late night June 13 me and my wife arrived in the Super 8 Motel in Urbandale, IA. We spent previous night in the great Super 8 in Colorado. This place was a bad dream. First warning sign was a warning in reception "WiFi" out of order. The room itself was a worst dump I ever experienced. Carpet was not vacuumed for long time. The tub and sink dirty. No soap. No big towels. One bed was not done, the bed sheet on the other was smaller size. No plastic bags in trash cans. Cable TV signal was intermittent going off and on.
Talking to the manager in the morning his response was that we could ask for another room and wasn't willing to discuss any discount. Aren't there any standards required to call the place MOTEL? This was definitely the biggest dump I have seen in my life. All that for $74.95 + tax. Avoid this place!
KENNEWICK, WASHINGTON -- I had two-week reservations at Super 8 in Kennewick, WA which I cancelled in advance. On the first day of my cancelled reservation, they deducted the full amount of $1500.00 from my checking account, thereby overdrawing it. I was moving across country and on the road. When I called Christina, the so-called manager of Super 8 in Kennewick, she said I had to call Booking.com. I did so. They, too, gave me the runaround. Then I'm told it was Super 8's error and I have to wait two days to have the charges reversed.
I'm on the road with my family on a long move with NO funds! Great service, Super 8, and the idiot manager there, Christina! Do NOT make reservations at Super 8 or use Booking.com!!! They will empty your bank account without authorization!!!
STILLWATER, MINNESOTA -- I prepaid room for 3/12-3/18/2016. A minor incident evolved, cops were called, my request. SYNOPSIS: Cops came to my room, ORDERED me to leave. I stated I did nothing to warrant this action, "hence" the barricade. It was one long night for my dog, an Australian Terrier, & I. The cops tried with force to enter. It was a cold, very windy. A rainy night. My window was broken and was stuck open all night. To make things worse, the bathroom facilities were not working. A very long night. I felt terrible for my dog. He was shaking under the desk. I couldn't go to him because I had to hold the dead bolt with all I have because cop "Brian" was trying to make entrance.
LEWISTON, MAINE -- I found bed bugs in my room at the hotel so I went to the front desk and all the guy said was they can't control if people from other states come here with bugs. Wow really? I said "isn't that the hotels job to make sure they don't have bugs?" I told him I wanted a full refund. He said he couldn't do that. I would have to stay and wait for the manager. So here I am sitting in a room that has bed bugs thinking about all the things I have with me that will have to be put in the trash. It's really sad that customers have to not only deal with bugs in their room but employees who don't care.
I let the guy at the front desk know I called the CDC of Maine along with the state and city inspector. They plan to come see the bug I caught along with the bite my wife got and I took all the pics I could to post on Facebook, YouTube, and any other media site I can. So I guess we will see how this goes. Corp office told me to call them back after I see the manager so I'll keep everyone posted on how this turns out.
800 ARGOSY PKWY RIVERSIDE, MO 64150, KANSAS -- Let me start by saying I have stayed at several Super 8's, Days Inn's, Ramada's Microtels Travelodges and over the years and have generally had good experiences. But this time I had an option of staying at your motel or the casino directly next door. Because of my previous experience with your chain, always being clean and well kept I opted for the value of this hotel. Here's what happened.
We arrived around 4 pm. I checked us in and informed the desk staff that I would pay cash for the stay. He stated that my credit card would not be billed until the next morning upon check out. Meanwhile my wife proceeded to the room to take a shower while I unloaded the car.
When I came back to the room, my wife was standing in the hall way pointing inside the door where a cockroach was walking across the sink area. I trapped it in a paper cup and took it to the front desk explaining that I have standards and would not be staying there. I have never seen ANY insects in your hotels before and was VERY shocked.
I proceeded to take the luggage and other items back to the car. Came back in and was told that I didn't need to worry any room charges. But after I insisted, I receive a receipt for the cancellation… the desk person HAD charged my account and I am now waiting for the credit refund to be placed back on my card. If I had not insisted I would have paid for a roach infested hotel room I had not stayed in and would be surprised if I would have ever gotten my money back.
While he said “I'm sorry,” the loss of respect for your chain has led my wife and I to agree to never again stay in a Super 8 or any of the other Wyndham Properties. While I realize that it might be a franchise store. I am disappointed in the lack of over-site. And general “so what attitude” of the three people that were standing at the front desk.
MADISON FLORIDA, FLORIDA -- We were driving 18+ hours and stopped in Madison Florida at the Super 8. We checked into a room with 2 queen beds, because we had all 4 of our children with us. Once we entered the room I noticed it was dirty and had a funny smell, but we were tired from driving so long and the kids were crying. When I sat down on the bed that was when we noticed the first of many bugs in the room. I went to call the front desk and a roach ran out of the phone. One also ran out of the clock.
I sent my husband to the front desk to get a refund, so we could leave. He came back and told me that there wasn't a manager on duty, so all the girl at the front could do was move us to another room and give us a discount. We didn't move rooms because it was hard for me to believe there was a room in that hotel that didn't have bugs at this point. Also the kids were very tired and cranky. I can not express how tired we all were. We would just have to talk to the manager in the morning.
We did not bring our things into the room, for fear of bedbugs or having a stowaway roach or two in our bags after staying there. We only needed a few hours sleep, so we could continue to drive safely. I removed all the sheets from the beds except for the fitted sheet, so I could check for roaches and other bugs. My husband lay down with my two younger children (1 yrs and 3 yrs) who were exhausted and crying, while my older two children 9 yrs and 10 yrs and I kept an eye out for the bugs. We did not sleep at all, and kept the light on all night.
I know we should have left, but they wouldn't give us a refund without the manager and it was dangerous for us to be driving anywhere that tired. We were on a budget and couldn't pay for two hotels in one night. We checked out early the next morning, and asked for the manager to call us. When she called us she admitted to seeing a roach herself and had requested an insect service to come out to the room again. She said she would talk to the owners about a refund.
We paid $61.80 they discounted $10.00 that brought the amount to $51.80 then brought the room down to $39.99 their most recent and maybe final offer. They said they would not give us a full refund because we stayed in the room and didn't take their offer for another room. (My view is if one room has bugs they all do). She also stated that one bug in a room is not uncommon. How about 10+ in a room. Also for the price $61.80 I didn't expect roaches.
(I guess we are just used to sleeping roach free.) I have photos of the bugs. Super 8 customer service told me if I can not resolve the issue with hotel directly, they would resolve the issue seven days after the date I filed my complaint. We shall see how this goes. Stay away from Madison Florida Super 8 it's the Roach Hotel...
After the manager and owners recived the photos I took of our room at Super8 Madison Fl. they refunded us in full. Thank you