STILLWATER, MINNESOTA -- I prepaid one week 3/12-3/18/2016 at the Super 8 Motel, Stillwater, Minnesota. There along with my dog "BENTLEY" an Australian Terrier. On my 4th night I had to BARRICADE myself in my room feeling like a HOSTAGE for 12 HRS. Around 8 p.m. I would go next door to the Perkins Restaurant as I did every night being there. Going through the Motel Lobby I would ask whoever's working reception desk if they would like anything from the bakery, I'm buying. On my way back was a woman standing by the side door of the Lexington Inn motel, behind Perkins. We were talking about my dog, small talk.
I went back to my room. About a 1/2 hr later, I knock at my door. Standing there was the woman I had just met. We were talking for a bit everything's fine she seemed sober. Out of nowhere she threw a lamp and kicked over a table breaking them. Immediately I called the front desk requesting they call 911, in hopes she would just leave, and she did. I grabbed my dog and went down to the lobby to explain. As I entered the lobby I saw the woman talking to the female receptionist. The woman was talking crazy about aliens being everywhere...
At that point in walk two Stillwater cops, Washington County. After admitting what she had done in my room, she was brought out to the cop car. I finished talking to the other cop and was heading back up to my room when the cop came back in stating to the receptionist "She won't be back" and in a low tone "Do you want him to leave too?" She stated, "Yes" in a low tone. I heard later the crazy woman was just brought home, NO CHARGES. Prior to this event I never requested housekeeping, I would clean my own room. I never had a guest & my dog is very well behaved. Hearing her say yes I was in awe and my mind was racing.
It was a cold, heavy rain, and very windy night. I was dropped off and had a lot of property from the house that I had just flipped. Knowing I did nothing wrong and did not warrant my termination, I went back to my room and locked myself in. 10 minutes later, a feminine knock at my door. Knowing! I asked who is it, they stated Stillwater police and requested me to step out. I asked if I was under arrest or if I had a warrant. (IN SHORT) they stated "No, just step out we would like to talk to you." I knew if I stepped out an argument would ensue and I would go to jail and my dog to the pound.
At that point my crank out busted window blew wide open, due to the weather. Also my bathroom facilities were not working, I reported this prior to event. I saw the deadbolt start to turn, I grabbed it and was holding with all I got. I asked them why are they trying to break into my room and that I did nothing to Warrant this. I was freaking out, my dog was scared and shaking under the desk, but I couldn't get to him holding the deadbolt. Looking down in one of my work totes, I saw a tube of superglue. Holding the deadbolt I started applying super glue to it. I called 911 not knowing what to do, they basically hung up on me.
The last word I heard from the cops after several hours, were "The owner Steve gave us the ok to break down the door, we'll be right back." I heard them leave, went to my dog, turned off all the lights, with the window stuck open and wind & rain whipping through I grabbed a blanket and sat in the corner waiting with my dog.
At 8 am I called the front desk to feel it out so that I could take my dog outside with no repercussions. I asked if I could stay one more night stating I was mentally beat up and exhausted, not to mention my dog as well. She stated, "No, Steve wants you out, he will be up to talk to you." He never came up. My ride came. We loaded everything up. I sent one of my help to go get my balance. Super 8, "Steve" not only charged me full rate for that day but charge me $10 per day for my dog, something that was never mentioned when I checked in.
I tried calling Wyndham Resorts/Super8 corporate, many, many... times, they never return my calls. I called the mayor of Stillwater, he didn't seem interested at all. Never got back to me. Call the Minnesota attorney general, got hung up on.
I contemplated getting the police report, however knowing and hearing about corrupt Washington County, I am quite sure it's been already altered to suit THEIR NEEDS, therein lies The Dilemma. As well, I sent this to TripAdvisor shortly after the incident. They have been jacking me around all this time, editing my writing to suit their needs and claiming they did not receive it.
KENNEWICK, WASHINGTON -- I had two-week reservations at Super 8 in Kennewick, WA which I cancelled in advance. On the first day of my cancelled reservation, they deducted the full amount of $1500.00 from my checking account, thereby overdrawing it. I was moving across country and on the road. When I called Christina, the so-called manager of Super 8 in Kennewick, she said I had to call Booking.com. I did so. They, too, gave me the runaround. Then I'm told it was Super 8's error and I have to wait two days to have the charges reversed.
I'm on the road with my family on a long move with NO funds! Great service, Super 8, and the idiot manager there, Christina! Do NOT make reservations at Super 8 or use Booking.com!!! They will empty your bank account without authorization!!!
STILLWATER, MINNESOTA -- I prepaid room for 3/12-3/18/2016. A minor incident evolved, cops were called, my request. SYNOPSIS: Cops came to my room, ORDERED me to leave. I stated I did nothing to warrant this action, "hence" the barricade. It was one long night for my dog, an Australian Terrier, & I. The cops tried with force to enter. It was a cold, very windy. A rainy night. My window was broken and was stuck open all night. To make things worse, the bathroom facilities were not working. A very long night. I felt terrible for my dog. He was shaking under the desk. I couldn't go to him because I had to hold the dead bolt with all I have because cop "Brian" was trying to make entrance.
CHAMPAIGN, ILLINOIS -- I tried to cancel my reservation and was told we needed to give them 24 hr notice. How do you do that when you get a call on the road that there is a family emergency? I called them at 5:00 to cancel and they told me NO. I called again when I got to my destination and again was told it had to be a 24 hour notice. This doesn't seem logical to me and we will NEVER stay at a Wyndham Hotel again. Thanks for listening.
LEWISTON, MAINE -- I found bed bugs in my room at the hotel so I went to the front desk and all the guy said was they can't control if people from other states come here with bugs. Wow really? I said "isn't that the hotels job to make sure they don't have bugs?" I told him I wanted a full refund. He said he couldn't do that. I would have to stay and wait for the manager. So here I am sitting in a room that has bed bugs thinking about all the things I have with me that will have to be put in the trash. It's really sad that customers have to not only deal with bugs in their room but employees who don't care.
I let the guy at the front desk know I called the CDC of Maine along with the state and city inspector. They plan to come see the bug I caught along with the bite my wife got and I took all the pics I could to post on Facebook, YouTube, and any other media site I can. So I guess we will see how this goes. Corp office told me to call them back after I see the manager so I'll keep everyone posted on how this turns out.
NIAGARA FALLS, NEW YORK -- I am an employee at the Super 8 Hotel on Rainbow Blvd. in Niagara Falls, New York. I've only been working there a little over 1 month & I honestly CAN NOT stand my job. I have to force myself to get up & go to work. I was promised 40 hours a week & I get MAYBE half of that. I have bills to pay & I'm not even treated fairly among other employees. My manager is the only one who treats me fairly well. The owner always has something rude to say about my performance or about my attire.
The 1st 2 weeks of working there, I was getting complaints from the owner stating that I was messing this or that up. He refused to say anything directly to me, always going through another employee. Problem is I was TRAINING! Everyone must learn how to do things, & the owner should have been helping me to learn those things, instead of treating me the way he did (& still does). I come to work on time, despite hating this job, I stay late (with no overtime), I do my job correctly, & the customers ADORE me.
I'm tired of being treated unfairly by this company. I recently dyed my hair, it was supposed to come out a dark, but shiny red, but it came out pink! I don't have the extra money to fix it, seeing as I have fines to pay off in Missouri & Texas, I have 2 months of rent backed up (because they are not giving me the hours I was promised), & I have other things to pay for ON MY OWN. I have to deal with rude customers daily. I may be a front desk clerk, but I'm usually on my feet at all hours of the day.
I clean windows in the lobby, clean doors, sweep the floor & stairs, check rude customers in who complain about the price being more because they went through a travel agency, etc. Then on top of that, the owner is always (excuse my language) up my ass about my hair, my attire, the way I do things, etc. I know my rights & honestly, I think this hotel needs to be shut down & the owner should NOT be allowed to run another hotel. It's not just me. He treats his employees like garbage!
Customers NEVER complain about what I'm wearing, or about my hair, or nose ring. They always complain about the cleanliness of the hotel or the fact that there is only 1 handicap acc. room. Another thing...I'm always told to take out my nose ring, or wear the (itchy & oversized) uniform shirt, yet EVERY single other employee doesn't have to. One girl, whose shift I take over a lot, has a nose ring, & wears WHATEVER she wants, is never told ANYTHING! On top of that, the drawer always comes up short after her shift!
I'm not going to continue to be treated like this! I'm a born American, he's what...Italian?! I KNOW MY RIGHTS, I GREW UP IN THIS COUNTRY & I REFUSE TO LET SOMEONE WALK ALL OVER ME JUST BECAUSE I'M A LITTLE DIFFERENT THAN OTHERS! I was hired to do a job & I DO THAT JOB WELL! I've yet to have ONE complaint from a customer, so why should I be forced to change myself, when the guests love the way they're being treated when I'm on shift? Land of the free MY **!
CORVALLIS, OREGON -- DO NOT STAY AT THIS HOTEL. I have been coming to Corvallis to see my son in college for the past 4 years and I have been staying at Super 8 for convenience. I spend around 1k to 2k per year because I visit him 3 times a year. I am disabled and I have a service dog that helps me walk and carry my groceries.
I am in chronic pain. I am prescribed (90) 750 Vicodin and (60) 350 Soma. The owner knows I have a service dog and he knows I am disabled. While walking I would have a cigarette. Helps keep my mind off the pain. I do not throw my butts on the ground but I put them in my pocket. When I get to the room I throw them away.
On Thanksgiving I took my dog out. When I came back the owner ACCUSED and started to scream at me, not ask me that I was smoking in the room. We walked in the room and he showed me the butts in the trash. I tried to explain but he was screaming at me. I went out for Thanksgiving dinner with my son and I brought all 3 of my room key card. When I came back all three keys did not work. HE LOCKED ME OUT.
I had to drag myself to the front desk to find out why all keys did not work. Ron the front desk heard what happened and defended me. All the front desk personnel defended me why I am outside smoking with them. Ron could not explain why all three keys did not work. When I went into my room the bed was made but nothing else. No clean towels. Floor not vacuumed. I checked out 2 days early.
While checking out the owner screamed at me I need 4 hour cancellation notice. I wonder if he broke any law by locking a disabled person out of their room. On 12/9/14 spoke to corporate they offered me $40.00. Nothing about the owner and how to remedy this problem. I told them he is going to do this to other disabled people. Now I am asking for the public help and boycott this hotel.
JACKSON, MICHIGAN -- I went in to get a room. Stood there waiting for attendant talking on phone to her boyfriend. She finally waited on me. Then I filled out my paperwork then asked how to get to my room. By then she was on the phone again. I asked how to get to my room. She just kept holding up one finger. Finally she told me to take my key card out the front door left to the second door and use the card to get in.
So I went out to the door. There was no slot for the card. I went back in and asked again. She told me the same thing with a bad attitude. I went out and asked another guest how to get in. I went in to the room and it was so hot you could not stand it. So I and my wife decided to go and get something to eat.
When we came back it had cooled down a little bit. We were tired and decided to lie down. Then the people upstairs were running back and forth. So my wife went to the front desk. The same girl told my wife they were working on the air upstairs. My wife told her about our air. The girl told her "oh I know we rent those rooms out last," but she never told me that.
She told my wife quiet time was 8 o'clock so the people working on the air would be quiet in about 10 minutes but it was already after 10 o'clock. They were stomping across the floor all night. I could not sleep so I stayed up all night till about 630 the next morning then slept for about 2 and a half hours. I wake and my wife and I had flea bites all over us.
So I go to the desk that morning and talk to the manager. She gave me a card with a number to call. We were so upset and tired we went back home to get some rest. I called the number the next day. The lady said we would be reimbursed and someone would call me in a few days.
After a week I called back and they kept transferring me around. Finally I get an answering machine and give my information. They call me back the next day and the lady tells me they contacted the owner and he told them they offered me a discount which was not true. They also told me the owner had contacted me which he had not. I received a letter saying if he didn't contact me in 3 days get back with them. Well I called them 3 days ago and have not heard from them.
KAMLOOPS, BC, CANADA -- Do not stay at this hotel. My husband, my parents, and I booked a suite with a separate bedroom. We booked well in advance because we were attending a wedding and because Super 8 is Pet Friendly. (We have a Shih Tzu). About a month before, I called to confirm the reservation and to book an extra night. At this point, everything was still okay.
One week before the date, they called us to inform us there was damage in the room and that they would be renovating. This is beyond their control and we understand. However, we did expect that they would put us somewhere else in the hotel. Since there were no other suites, we would need two rooms. (My husband and my father are not willing to sleep in beds side by side--which was the reason for us booking the suite in the first place). They said they would do so, but we would have to pay the full rates for both rooms. Basically, they gave us the attitude that if we didn't like it, we could go elsewhere. Very bad attitude.
Spoke with an accent so thick that I could barely understand him. Cut me off as I was speaking. Had some other person coaching him in the background--the manager--so I wasn't even speaking directly to the person in charge. And when I called the Super 8 "Head Office", I discovered that the hotels are franchised, so I don't know the level of accountability.
I have been in hotels all over the world, and if there is a problem with the room--that I have paid in advance for--the hotel will accommodate me, as their guest, and not expect to make a further profit from me. As a result of Super 8's inefficiency and rudeness, I have had to scramble to find a pet sitter, farm out my parents, and find another hotel in the area at the last minute. Way to go, Super 8. You have just lost a regular traveling customer.