Super 8 Motel - Page 2

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1.1 out of 5, based on 23 ratings and
53 reviews & complaints.

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Ants in Room, Double Charged
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Rating: 1/51
WACO, TEXAS -- Checked about 10PM and paid for room. Then directly to bed, tired from traveling all day. Woke up next morning needing to clean up and get back on road. 1st issue ants all over the night stand, bed and bathroom floor where they had attempted to repair the floor and left a bare space.I could see on the night stand where they had just smeared food. After calling the desk they came in and saw the ants. They offered a another room. Told them we did not have time. We just wanted a refund, after calling the manager they gave us a credit to put back on credit card. They called after we left and told us the shower was working. I told then they did not give us the secret code for the shower. Instead of giving us credit like they said they would, they double charged for the room. I can't see why anybody would want this motel on their franchise.
     
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Don't Stay Here!
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Rating: 1/51
LANCASTER, PENNSYLVANIA -- We arrived at the motel. The outside of building was dirty, the lobby carpet run down and a really bad odor in the air. The room was on the 3rd floor. On the way up, there were terrible odors in the hall. We reaced the room and opened door and wanted to run! The beds were rumpled, desk drawer broken and sitting on top of desk, no towels or washcloths, sunglasses from someone was left on the counter, the bathroom was dirty (commode not even flushed), there was mold and a terrible smell in the refrigerator.

It was hard to see what was outside because the windows probably had original fingerprints from installation! We never set our stuff down. We went back to the lobby for a refund because we couldn't stay there! When we told the desk person about it she stated maybe the room hadn't been prepared for check-in....check-in time is 3pm, this occurred at 6:30 pm. When we left a fly even got out in front of us! He couldn't take it! A real dump!
     
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Cancellation of Room After Checkin
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Rating: 1/51
ANDERSON, INDIANA -- Went to Anderson, Indiana for an overnight getaway. Have previously stayed at this motel and checked in about 11 am. Was given a room, dropped our bags in room and left to eat lunch. I recently had surgery and wasn't feeling well. We decided to return home and asked manager to cancel our rooms since we hadn't used them. Told him I was ill and had to leave and he stated that we only had 10 minutes after we checked in to cancel the room.

After some discussion he refused to do anything about refunding our money and we left. Rest assured I will never stay in a Super 8 in the future. Guess he was more interested in keeping our money than helping. Super 8 isn't so super after all.
     
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Obfuscation on 03/14/2014:
It seems like a totally reasonable policy to me. Imagine how many couples would take advantage of the room for a 'quickie' then tell the manager they didn't need the room after all. It's a shame, but you pay the price for people with less integrity than you.
PKitty on 03/14/2014:
You DID use the room for more than ten minutes, unless you had a very short lunch. Your body may not have been in the room, but your luggage was and that constitutes using it.
FoDaddy19 on 03/14/2014:
What was their stated policy regarding this sort of thing? If they abided by their stated policy then they didn't do anything they weren't supposed to.
Weedwhacked on 03/17/2014:
Helping? They are a business which only enforced their terms which you had already agreed to.
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Dirty
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Rating: 1/51
MOUNTAIN HOME, ARKANSAS -- When I checked in, it took a little while for the clerk to come to the desk to help me. I checked in for 4 nights. I paid him and
then he wouldn't give me my change. He said he would give it back after I checked out because I might steal his towels. Upon entering the building to go to my room, the building overwhelmed me with cigarette smoke smell. When entering the room, I found blood on one of the pillows. I pulled back the covers and there was blood on two of the pillows and on the top sheet. The bathroom was dirty as well. This was the most disgusting room I have ever been in.
     
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Filthy & Insect Infested
Posted on
Rating: 1/51
MARIANNA, FLORIDA -- I recently stayed at the Super 8 Motel in Marianna, Florida. It was by far the worst motel experience in my life. The room was filthy with bugs EVERYWHERE.

When I advised the owner, she offered to move me to the room next door. If one room has an insect infestation, the room next door won`t be any different.

The owner's husband claimed they had never had a complaint as long as they had been there. Find that one hard to believe. Then he starts screaming at me, the customer. As his wife tried to get him to shut up and leave the room. She begged me not to contact anyone.
I would have gone elsewhere but I had pre-arranged an overnight delivery to the motel. Do NOT stay there, my entire body has very itchy insect bites.

I am so concerned that I will not take my clothes or luggage into my house without first washing everything in hot water.
     
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DIANE on 08/28/2014:
Lebanon, Indiana--walked out of Super 8 in Lebanon, as the clerk DID NOT KNOW WHAT A AMERICAN EXPESS TRAVELERS' CHEQUE WAS???? WOULD NOT TAKE. Tried to explain...was just plan stupid. When to Econo Lodge for same price 1/2 block away and stayed in a great room, as that young man knew what it was???How can you be in the travel business and not know what a Travelers' Cheque is??? NOT EVERY ONE USES CREDIT CARDS
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Insensitive to Night Workers
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Rating: 2/51
DURANT, MISSISSIPPI -- I am a contract emergency physician and therefore often work nights up to 36 hour shifts then 12 hours later work more in another town. Many hotels let me check in at 7:00 am and out at 3:00 pm to get to my next shift. I checked into Super 8 this morning after working a 36 hour shift and explained to the clerk that I need to sleep until about 3 so she said she would work it out. Exhausted I fell asleep then was awakened by room service knocking on the door then opening it. In a sleepy daze I said I don't need room service. Later the phone started ringing. The manager said I must leave now or come down to the office and check back in so I did that and went back to bed then room service is knocking on the door again now it 2:00 pm I just worked 36 hours had 3 hours sleep and must now get up bathe eat drive to another town go to the hospital an start another 24 hours of taking care of strokes heart attacks . From now on will only stay in a hotel that relaxes the 11:00 check out time. It's not a 9:00 to 5:00 world for the people who help you at night. Not just medical, but truckers, convenience store workers, police firemen etc. Today many people work at night and need sleep in the daytime
     
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Worst Motel Ever Stayed At
Posted by on
Rating: 1/51
GROVE CITY, PENNSYLVANIA -- I booked this hotel online and will not do this again, or ever stay at a Super 8 again. When you stay there, they are not friendly, breakfast is terrible, the room is not that clean and the towels are not clean. We had people next door slamming doors all night. When we called the desk, they said they could not do anything about it. When we were leaving to come back to Canada,the desk clerk said she doesn't give proof of payment because I booked online. I have been going down there for a while and never had any problems with any hotel I have stayed in. I will never stay at any Super 8 Motel wherever I go again. The coffee maker was so dirty you could not see through the glass.
     
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Hotel Guy on 10/22/2012:
At the hotel I work for we do not give reciepts to anyone who made their reservations online. This is because the online reservation company charges you one price, which you pay with your credit card, then pays us with a one time use credit card. Plus what you pay them is more than what they pay us. Example: You book a room with hotels.com at my hotel for $76.50 plus tax. Hotels.com pays us $52.30 plus tax, and they give us a one time use credit card number to pay for the room. All of the online booking sites specify in the contract we have with them that we are not to give the guest a receipt. You get your receipt from the website when you book the room, or they consider your receipt the line item on your credit card statement. I know that this doesn't sound right, but this is the way all of the online reservation sites work. I hope this helps you understand the billing aspect of online booking.
Anonymous on 10/22/2012:
Hotel Guy, actually it does sound right that they wouldn't give the OP proof of payment. If she used a third-party booking site, she didn't pay the hotel, she paid the third party. The third party paid the hotel. The hotel can't give the OP proof of payment if she didn't pay them.
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Double booked us,then threatened to make us pay for THEIR mistake !
Posted by on
Rating: 1/51
NIAGARA FALLS, NEW YORK -- They double booked us, then said that we would have to pay for the extra room, even though their clerk made the mistake! The manager said he would give us a "break" if we would accept a lesser room ( no Jacuzzi) for the same price as the better room. Manager demanded a credit card, even though we paid cash up front. Spent nearly 2 hours on the phone with corporate, trying to resolve the problem. Got that taken care of. That night, the people upstairs had a loud argument. We asked the manager to please ask them to keep it down. No such luck ! They spent the next several nights running back and forth until 2 or 3 am. Management did nothing about it. Called corporate when we got home. They said that we "could've stayed somewhere else" Well thank you for the good advice! I think I will stay "somewhere else"! They ( David and Patty ) promised us a $100 refund for the shoddy service Here it is, October, and still no check? No one there seems to care very much about happy customers. Fortunately, other motels and hotels do. Make your own life easier, and avoid Super 8 at all costs. You'll be glad you did.
     
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trmn8r on 10/03/2012:
How much control does a motel manager have over what goes on inside a motel room? I don't know, but it is hard to dictate that people be considerate of others if that isn't part of their makeup. The people upstairs probably wouldn't give a moment's notice to how much noise they made, even after being told by the management to keep it down. Some people are just inconsiderate.

This can make a motel stay a true nightmare. How many nights were you there? When did you stay? If they agreed to give you a partial refund, they should have followed through. Did you call and ask why you haven't received it?
ticia232 on 10/03/2012:
Who did you make the reservation through? Even if it was the hotel then the clerk didn't make a mistake the call center that deals with reservations did.

Also the people in the room were more than likely told to about the noise complaint, but as I have heard from friends in the business, they can only kick people out if they here them and then after 3 warnings. (And I am also only guessing but I thinking that it wasn't the same guest the next night but one a guest who just allowed their kids to run wild.)
Hotel Worker on 10/03/2012:
"How much control does a motel manager have over what goes on inside a motel room?"

I have lots of control, if I get a noise report from a guest I go to the room causing the noise problem and ask them to please be quiet and consider the other guests in the hotel. If I get a second complaint I go back to the noisy room and demand that they quiet down or they will be asked to leave. If there is a third complaint about the same room I call the local police and have the police tell the noisemakers to pack up and leave. The noisemakers do not get a refund, they get put on a "Do Not Rent" list that gets circulated around the other hotels in the area. My noisy guest issues have dropped dramatically since I came up with that plan.
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Refused to Refund Cancelled Room
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Rating: 1/51
FRANKFORT, INDIANA -- On 6/13 we made a reservation through Priceline for a room for 2 nights (6/29-7/1) in Frankfort, IN. This room was refundable until noon on 6/28. I have a copy of the reeipt which confirms. Priceline charged our credit card $145.64.

On 6/25 we called to cancel reservation and were given a cancellation # and told needed to do nothing else.

Last week we noticed that our room had not been refunded, so we called hotel. At first we were told we needed to have cancelled in 7 days. Then when we had proof of cancellation policy, we were told he didn't understand, he couldn't do anything, ask Priceline. Each time we talked with same rude worker, who we think is manager. He is very difficult to understand and work with. He would not tell us his name. He kept asking why we cancelled. He was very uncooperative and unprofessional.

We called Priceline, who said they would refund our money, but needed to confirm with the Frankfort Super 8. We have had 3 different customer service workers from Priceline call this man. He evades them and says we called too late, etc. Then when the last Priceline worker called. The Super 8 worker said we never called to cancel. (We have a cancellation #!)

So Priceline dropped our cause.

We are trying to get someone higher up in Super 8/Wyndham to help us, but are having difficulty getting a response.
     
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trmn8r on 07/24/2012:
I see the problem most likely is with the motel in this case, but this is why I will never use a third party to get between me and a lodging establishment. If problems arise, it is a nightmare. Good luck.
jonthethird on 07/24/2012:
the hotel needs to confirm the rooms were not used. The manager refuses to do so, which leaves the case hanging. Third party bookings are trouble
Hotel Worker on 07/25/2012:
This is a perfect example of why you should always make your hotel reservations directly with the hotel and not with a third party website. The third party will jerk you around, the hotel will jerk your around because of the third party and you end up confused and out the money.
burgessharvey1 on 07/16/2013:
did same thing to me on 07/15/2013 in wis dells wi pure garbage stay awawy from this hotel
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They pay this man for what?
Posted by on
Rating: 2/51
NOBLESVILLE, INDIANA -- My family stayed at the Super 8 Motel in Noblesville.
On the first day of our stay, the door handle broke and we could not get into our room. Somehow the staff were able to open the door, but asked that we stay in our room with the door open until the maintenance man came to repair it. After an hour I went to the front desk and asked if they had a time frame about his arrival. The desk clerk said that he still was not responding to her calls and that as soon as a new room was cleaned we would be moved. This was fine and they had a room within minutes. Next we found that the pool was not open because the pump had stopped working and again we were waiting for the maintenance man. He never showed up that day and we were leaving the next morning. The maintenance man did show up the morning we were leaving and it was a 5 min. repair. But by then it was too late to swim as we had to pack up and leave.
I was totally disappointed because I had a granddaughter that had her heart set on swimming while on our weekend stay.
My biggest complaint is: if this man is on call and doesn't respond why does he still have a job there!!!!!
If there was a reason for his not being able to come is one thing, but to completely ignore the calls is another. And I heard this from the desk clerk herself that he was ignoring his call.
UNACCEPTABLE to me..
     
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Comfortably_Numb on 06/19/2012:
I am sure he had a perfectly good reason and I would not bank too much on the nosey desk clerk making accusations like that.
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