MADISON FLORIDA, FLORIDA -- We were driving 18+ hours and stopped in Madison Florida at the Super 8. We checked into a room with 2 queen beds, because we had all 4 of our children with us. Once we entered the room I noticed it was dirty and had a funny smell, but we were tired from driving so long and the kids were crying. When I sat down on the bed that was when we noticed the first of many bugs in the room. I went to call the front desk and a roach ran out of the phone. One also ran out of the clock.
I sent my husband to the front desk to get a refund, so we could leave. He came back and told me that there wasn't a manager on duty, so all the girl at the front could do was move us to another room and give us a discount. We didn't move rooms because it was hard for me to believe there was a room in that hotel that didn't have bugs at this point. Also the kids were very tired and cranky. I can not express how tired we all were. We would just have to talk to the manager in the morning.
We did not bring our things into the room, for fear of bedbugs or having a stowaway roach or two in our bags after staying there. We only needed a few hours sleep, so we could continue to drive safely. I removed all the sheets from the beds except for the fitted sheet, so I could check for roaches and other bugs. My husband lay down with my two younger children (1 yrs and 3 yrs) who were exhausted and crying, while my older two children 9 yrs and 10 yrs and I kept an eye out for the bugs. We did not sleep at all, and kept the light on all night.
I know we should have left, but they wouldn't give us a refund without the manager and it was dangerous for us to be driving anywhere that tired. We were on a budget and couldn't pay for two hotels in one night. We checked out early the next morning, and asked for the manager to call us. When she called us she admitted to seeing a roach herself and had requested an insect service to come out to the room again. She said she would talk to the owners about a refund.
We paid $61.80 they discounted $10.00 that brought the amount to $51.80 then brought the room down to $39.99 their most recent and maybe final offer. They said they would not give us a full refund because we stayed in the room and didn't take their offer for another room. (My view is if one room has bugs they all do). She also stated that one bug in a room is not uncommon. How about 10+ in a room. Also for the price $61.80 I didn't expect roaches.
(I guess we are just used to sleeping roach free.) I have photos of the bugs. Super 8 customer service told me if I can not resolve the issue with hotel directly, they would resolve the issue seven days after the date I filed my complaint. We shall see how this goes. Stay away from Madison Florida Super 8 it's the Roach Hotel...
After the manager and owners recived the photos I took of our room at Super8 Madison Fl. they refunded us in full. Thank you
STURBRIDGE, MASSACHUSETTS -- Avoid this hotel at all costs. The manager is very rude when dealing with the public. When I asked to speak with the owner or his manager he was evasive. There are so many more options for accommodations in this area and I would suggest spending a few extra dollars to avoid the stress and aggravation to enjoy your travel.
BRATTLEBORO, VERMONT -- The king-sized bed which I was looking forward to smelled like vomit, as did two of the lousy little pillows. My husband was sleeping on the other two little pillows. The shower curtain bar was also broken and wouldn't hold the curtain up.
CHAMPAIGN, ILLINOIS -- I tried to cancel my reservation and was told we needed to give them 24 hr notice. How do you do that when you get a call on the road that there is a family emergency? I called them at 5:00 to cancel and they told me NO. I called again when I got to my destination and again was told it had to be a 24 hour notice. This doesn't seem logical to me and we will NEVER stay at a Wyndham Hotel again. Thanks for listening.
CORVALLIS, OREGON -- DO NOT STAY AT THIS HOTEL. I have been coming to Corvallis to see my son in college for the past 4 years and I have been staying at Super 8 for convenience. I spend around 1k to 2k per year because I visit him 3 times a year. I am disabled and I have a service dog that helps me walk and carry my groceries.
I am in chronic pain. I am prescribed (90) 750 Vicodin and (60) 350 Soma. The owner knows I have a service dog and he knows I am disabled. While walking I would have a cigarette. Helps keep my mind off the pain. I do not throw my butts on the ground but I put them in my pocket. When I get to the room I throw them away.
On Thanksgiving I took my dog out. When I came back the owner ACCUSED and started to scream at me, not ask me that I was smoking in the room. We walked in the room and he showed me the butts in the trash. I tried to explain but he was screaming at me. I went out for Thanksgiving dinner with my son and I brought all 3 of my room key card. When I came back all three keys did not work. HE LOCKED ME OUT.
I had to drag myself to the front desk to find out why all keys did not work. Ron the front desk heard what happened and defended me. All the front desk personnel defended me why I am outside smoking with them. Ron could not explain why all three keys did not work. When I went into my room the bed was made but nothing else. No clean towels. Floor not vacuumed. I checked out 2 days early.
While checking out the owner screamed at me I need 4 hour cancellation notice. I wonder if he broke any law by locking a disabled person out of their room. On 12/9/14 spoke to corporate they offered me $40.00. Nothing about the owner and how to remedy this problem. I told them he is going to do this to other disabled people. Now I am asking for the public help and boycott this hotel.
JACKSON, MICHIGAN -- I went in to get a room. Stood there waiting for attendant talking on phone to her boyfriend. She finally waited on me. Then I filled out my paperwork then asked how to get to my room. By then she was on the phone again. I asked how to get to my room. She just kept holding up one finger. Finally she told me to take my key card out the front door left to the second door and use the card to get in.
So I went out to the door. There was no slot for the card. I went back in and asked again. She told me the same thing with a bad attitude. I went out and asked another guest how to get in. I went in to the room and it was so hot you could not stand it. So I and my wife decided to go and get something to eat.
When we came back it had cooled down a little bit. We were tired and decided to lie down. Then the people upstairs were running back and forth. So my wife went to the front desk. The same girl told my wife they were working on the air upstairs. My wife told her about our air. The girl told her "oh I know we rent those rooms out last," but she never told me that.
She told my wife quiet time was 8 o'clock so the people working on the air would be quiet in about 10 minutes but it was already after 10 o'clock. They were stomping across the floor all night. I could not sleep so I stayed up all night till about 630 the next morning then slept for about 2 and a half hours. I wake and my wife and I had flea bites all over us.
So I go to the desk that morning and talk to the manager. She gave me a card with a number to call. We were so upset and tired we went back home to get some rest. I called the number the next day. The lady said we would be reimbursed and someone would call me in a few days.
After a week I called back and they kept transferring me around. Finally I get an answering machine and give my information. They call me back the next day and the lady tells me they contacted the owner and he told them they offered me a discount which was not true. They also told me the owner had contacted me which he had not. I received a letter saying if he didn't contact me in 3 days get back with them. Well I called them 3 days ago and have not heard from them.
KAMLOOPS, BC, CANADA -- Do not stay at this hotel. My husband, my parents, and I booked a suite with a separate bedroom. We booked well in advance because we were attending a wedding and because Super 8 is Pet Friendly. (We have a Shih Tzu). About a month before, I called to confirm the reservation and to book an extra night. At this point, everything was still okay.
One week before the date, they called us to inform us there was damage in the room and that they would be renovating. This is beyond their control and we understand. However, we did expect that they would put us somewhere else in the hotel. Since there were no other suites, we would need two rooms. (My husband and my father are not willing to sleep in beds side by side--which was the reason for us booking the suite in the first place). They said they would do so, but we would have to pay the full rates for both rooms. Basically, they gave us the attitude that if we didn't like it, we could go elsewhere. Very bad attitude.
Spoke with an accent so thick that I could barely understand him. Cut me off as I was speaking. Had some other person coaching him in the background--the manager--so I wasn't even speaking directly to the person in charge. And when I called the Super 8 "Head Office", I discovered that the hotels are franchised, so I don't know the level of accountability.
I have been in hotels all over the world, and if there is a problem with the room--that I have paid in advance for--the hotel will accommodate me, as their guest, and not expect to make a further profit from me. As a result of Super 8's inefficiency and rudeness, I have had to scramble to find a pet sitter, farm out my parents, and find another hotel in the area at the last minute. Way to go, Super 8. You have just lost a regular traveling customer.
HUMBLE, TEXAS -- We reserved a room approximately 2-3 weeks before our arrival date of 7/30/12, received a confirmation #, had the telephone number of the motel with us and when we arrived they claimed not to have a reservation with our name but if we could give them a conf # that would be fine. My husband came out to our car to get the number from me and while he was gone the clerk started to help another customer.
When we both returned with the number the clerk was in the process of completing the other guests' reservation with our credit card which had been left with the clerk by my husband when he came out to get the confirmation number. Needless to say my husband was very upset about this and took his credit card back quickly. The manager then came out (with a bit of an attitude) and requested the conf. number. We gave it to him and then he claimed that it was not one of their confirmation numbers. He admitted that the telephone number was for his property but not the confirmation number.
He was totally unwilling to work with us and said he had only one night available if we wanted it. This would not help as we were there for several nights to participate in the AAU summer Olympics. Our grandson was competing in 3 events. When we made the reservations over the phone we were told that the only room they had left for that time frame was a smoking room. Even though that would not be our preference we agreed to that type of room.
We have never had a room with a confirmation number not honored and feel that they just did that because they knew they could get more money for the room because of the number of out of town people needing rooms for the youth AAU Olympics. Also, when we made these reservations we were required to leave a credit card number with them to GUARANTEE the room. Now we have to worry about who has that number and where and when will they use it. To say the least, we are not happy with the Super 8 system.
PASADENA, CALIFORNIA -- I stayed at the Super 8 in Pasadena, CA on 12/22/10. My home was evacuated due to flooding and I needed a last minute place to stay that could accommodate my lab. Since I only had 2 hours to get out and the price was great, I chose Super 8. The evening manager was great and helped me find a smoking room that did not have too much odor, they require a smoking room if you have a pet. I'm almost 8 months pregnant so I appreciated this.
About 11:30 PM I went to get a Kleenex, there were some bugs on the walls-really gross and I wanted to get rid of them. Pulled out Kleenex from the dispenser and as I pulled a CRACKPIPE and a paper baggie came out. I was absolutely shocked and called the night manager, his English was terrible and couldn't understand exactly what I was saying but agreed to come up. Meanwhile the phone rang and it was the general manager who said that his assistant was coming to pick up the item. He then told me it was a medical device and not a crack pipe. I said you haven't seen it! How could you know that?
I hung up and waited for the assistant manager. He wouldn't come in the room, and finally I raised my voice and told him to get the item and that I was extremely upset. He got the item and left. By this time it is midnight and pouring rain outside. This was the only room that was "acceptable" in terms of the smoking status. The others I toured reeked of smoke. I was exhausted, had my dog with me and with the horrible storm outside, I didn't feel safe at 7.5 months pregnant changing hotels.
I slept for 6 hours and got up to speak with the manager about the evening and to request a refund. The same assistant manager was there in the morning, incredulous that I wanted my money back. He called the manager, who said to me over the phone that he could give me 20% off and that I should not have stayed in the room. He was terrible to me on the phone, did not apologize or offer to make it right.
I explained to him that I am 30 weeks pregnant, evacuated from my home, my husband was out of town and there was a raging storm outside. He said that I was offered a refund last night--totally not true and I called him on it. He refused to admit what the item was and told me to call the paparazzi he didn't care. Huh? I am absolutely taking this to the corporate level. I took a picture of the item and am so glad I did. I understand that they may have not known about the activity in the room, but to not apologize?