Double booked us,then threatened to make us pay for THEIR mistake !
NIAGARA FALLS, NEW YORK -- They double booked us, then said that we would have to pay for the extra room, even though their clerk made the mistake! The manager said he would give us a "break" if we would accept a lesser room ( no Jacuzzi) for the same price as the better room. Manager demanded a credit card, even though we paid cash up front. Spent nearly 2 hours on the phone with corporate, trying to resolve the problem. Got that taken care of. That night, the people upstairs had a loud argument. We asked the manager to please ask them to keep it down. No such luck ! They spent the next several nights running back and forth until 2 or 3 am. Management did nothing about it. Called corporate when we got home. They said that we "could've stayed somewhere else" Well thank you for the good advice! I think I will stay "somewhere else"! They ( David and Patty ) promised us a $100 refund for the shoddy service Here it is, October, and still no check? No one there seems to care very much about happy customers. Fortunately, other motels and hotels do. Make your own life easier, and avoid Super 8 at all costs. You'll be glad you did.