KAMLOOPS, BC, CANADA -- Do not stay at this hotel. My husband, my parents, and I booked a suite with a separate bedroom. We booked well in advance because we were attending a wedding and because Super 8 is Pet Friendly. (We have a Shih Tzu). About a month before, I called to confirm the reservation and to book an extra night. At this point, everything was still okay.
One week before the date, they called us to inform us there was damage in the room and that they would be renovating. This is beyond their control and we understand. However, we did expect that they would put us somewhere else in the hotel. Since there were no other suites, we would need two rooms. (My husband and my father are not willing to sleep in beds side by side--which was the reason for us booking the suite in the first place). They said they would do so, but we would have to pay the full rates for both rooms. Basically, they gave us the attitude that if we didn't like it, we could go elsewhere. Very bad attitude.
Spoke with an accent so thick that I could barely understand him. Cut me off as I was speaking. Had some other person coaching him in the background--the manager--so I wasn't even speaking directly to the person in charge. And when I called the Super 8 "Head Office", I discovered that the hotels are franchised, so I don't know the level of accountability.
I have been in hotels all over the world, and if there is a problem with the room--that I have paid in advance for--the hotel will accommodate me, as their guest, and not expect to make a further profit from me. As a result of Super 8's inefficiency and rudeness, I have had to scramble to find a pet sitter, farm out my parents, and find another hotel in the area at the last minute. Way to go, Super 8. You have just lost a regular traveling customer.
LANTANA, FLORIDA -- On 6/4/2015 approximate 6:45 pm, while returning to the 1258 Hypoluxo Road Super 8 hotel to retrieve personal belongings for a nephew and the unauthorized of charges by the hotel in the amount of 956.83, a front desk employee assaulted my nephew because of a derogatory comment made. Lantana Police were called and they did not arrest the employee. Instead threatened to lock up my nephew as a result of the racial epithet made.
No physical retaliation occurred. The employee punched my nephew twice in the head, attorneys are now pending. This employee is an agent servant of that hotel and should act with more professionalism than that in customer service. Although inappropriate, regardless what anyone says without further overt actions is protected by the 1st amendment but assaulting an individual by a hotel employee is not. Do not go to this hotel!!!
WACO, TEXAS -- Checked about 10 PM and paid for room. Then directly to bed tired from traveling all day. Woke up next morning needing to clean up and get back on road. 1st issue ants all over the night stand, bed and bathroom floor where they had attempted to repair the floor and left a bare space. I could see on the night stand where they had just smeared food.
After calling the desk they came in and saw the ants. They offered another room. Told them we did not have time. We just wanted a refund. After calling the manager they gave us a credit to put back on credit card. They called after we left and told us the shower was working. I told them they did not give us the secret code for the shower. Instead of giving us credit like they said they would, they double charged for the room. I can't see why anybody would want this motel on their franchise.
LANCASTER, PENNSYLVANIA -- We arrived at the motel. The outside of building was dirty, the lobby carpet run down and a really bad odor in the air. The room was on the 3rd floor. On the way up, there were terrible odors in the hall. We reached the room and opened door and wanted to run! The beds were rumpled, desk drawer broken and sitting on top of desk, no towels or washcloths, sunglasses from someone was left on the counter, the bathroom was dirty (commode not even flushed), there was mold and a terrible smell in the refrigerator.
It was hard to see what was outside because the windows probably had original fingerprints from installation! We never set our stuff down. We went back to the lobby for a refund because we couldn't stay there! When we told the desk person about it she stated maybe the room hadn't been prepared for check-in... Check-in time is 3 pm. This occurred at 6:30 pm. When we left a fly even got out in front of us! He couldn't take it! A real dump!
ANDERSON, INDIANA -- Went to Anderson, Indiana for an overnight getaway. Have previously stayed at this motel and checked in about 11 am. Was given a room, dropped our bags in room, and left to eat lunch. I recently had surgery and wasn't feeling well. We decided to return home and asked manager to cancel our rooms since we hadn't used them. Told him I was ill and had to leave and he stated that we only had 10 minutes after we checked in to cancel the room.
After some discussion he refused to do anything about refunding our money and we left. Rest assured I will never stay in a Super 8 in the future. Guess he was more interested in keeping our money than helping. Super 8 isn't so super after all.
MOUNTAIN HOME, ARKANSAS -- When I checked in, it took a little while for the clerk to come to the desk to help me. I checked in for 4 nights. I paid him and then he wouldn't give me my change. He said he would give it back after I checked out because I might steal his towels. Upon entering the building to go to my room, the building overwhelmed me with cigarette smoke smell. When entering the room, I found blood on one of the pillows. I pulled back the covers and there was blood on two of the pillows and on the top sheet. The bathroom was dirty as well. This was the most disgusting room I have ever been in.
MARIANNA, FLORIDA -- I recently stayed at the Super 8 Motel in Marianna, Florida. It was by far the worst motel experience in my life. The room was filthy with bugs EVERYWHERE. When I advised the owner, she offered to move me to the room next door. If one room has an insect infestation, the room next door won't be any different.
The owner's husband claimed they had never had a complaint as long as they had been there. Find that one hard to believe. Then he starts screaming at me, the customer. As his wife tried to get him to shut up and leave the room. She begged me not to contact anyone. I would have gone elsewhere but I had pre-arranged an overnight delivery to the motel. Do NOT stay there. My entire body has very itchy insect bites. I am so concerned that I will not take my clothes or luggage into my house without first washing everything in hot water.
DURANT, MISSISSIPPI -- I am a contract emergency physician and therefore often work nights up to 36 hour shifts then 12 hours later work more in another town. Many hotels let me check in at 7:00 am and out at 3:00 pm to get to my next shift. I checked into Super 8 this morning after working a 36 hour shift and explained to the clerk that I need to sleep until about 3. So she said she would work it out.
Exhausted I fell asleep then was awakened by room service knocking on the door then opening it. In a sleepy daze I said I don't need room service. Later the phone started ringing. The manager said I must leave now or come down to the office and check back in so I did that and went back to bed then room service is knocking on the door again. Now it's 2:00 pm I just worked 36 hours had 3 hours sleep and must now get up, bathe, eat, drive to another town, go to the hospital and start another 24 hours of taking care of strokes heart attacks.
From now on will only stay in a hotel that relaxes the 11:00 check out time. It's not a 9:00 to 5:00 world for the people who help you at night. Not just medical, but truckers, convenience store workers, police, firemen etc. Today many people work at night and need sleep in the daytime.
800 ARGOSY PKWY RIVERSIDE, MO 64150, KANSAS -- Let me start by saying I have stayed at several Super 8's, Days Inn's, Ramada's Microtels Travelodges and over the years and have generally had good experiences. But this time I had an option of staying at your motel or the casino directly next door. Because of my previous experience with your chain, always being clean and well kept I opted for the value of this hotel. Here's what happened.
We arrived around 4 pm. I checked us in and informed the desk staff that I would pay cash for the stay. He stated that my credit card would not be billed until the next morning upon check out. Meanwhile my wife proceeded to the room to take a shower while I unloaded the car.
When I came back to the room, my wife was standing in the hall way pointing inside the door where a cockroach was walking across the sink area. I trapped it in a paper cup and took it to the front desk explaining that I have standards and would not be staying there. I have never seen ANY insects in your hotels before and was VERY shocked.
I proceeded to take the luggage and other items back to the car. Came back in and was told that I didn't need to worry any room charges. But after I insisted, I receive a receipt for the cancellation… the desk person HAD charged my account and I am now waiting for the credit refund to be placed back on my card. If I had not insisted I would have paid for a roach infested hotel room I had not stayed in and would be surprised if I would have ever gotten my money back.
While he said “I'm sorry,” the loss of respect for your chain has led my wife and I to agree to never again stay in a Super 8 or any of the other Wyndham Properties. While I realize that it might be a franchise store. I am disappointed in the lack of over-site. And general “so what attitude” of the three people that were standing at the front desk.
MADISON FLORIDA, FLORIDA -- We were driving 18+ hours and stopped in Madison Florida at the Super 8. We checked into a room with 2 queen beds, because we had all 4 of our children with us. Once we entered the room I noticed it was dirty and had a funny smell, but we were tired from driving so long and the kids were crying. When I sat down on the bed that was when we noticed the first of many bugs in the room. I went to call the front desk and a roach ran out of the phone. One also ran out of the clock.
I sent my husband to the front desk to get a refund, so we could leave. He came back and told me that there wasn't a manager on duty, so all the girl at the front could do was move us to another room and give us a discount. We didn't move rooms because it was hard for me to believe there was a room in that hotel that didn't have bugs at this point. Also the kids were very tired and cranky. I can not express how tired we all were. We would just have to talk to the manager in the morning.
We did not bring our things into the room, for fear of bedbugs or having a stowaway roach or two in our bags after staying there. We only needed a few hours sleep, so we could continue to drive safely. I removed all the sheets from the beds except for the fitted sheet, so I could check for roaches and other bugs. My husband lay down with my two younger children (1 yrs and 3 yrs) who were exhausted and crying, while my older two children 9 yrs and 10 yrs and I kept an eye out for the bugs. We did not sleep at all, and kept the light on all night.
I know we should have left, but they wouldn't give us a refund without the manager and it was dangerous for us to be driving anywhere that tired. We were on a budget and couldn't pay for two hotels in one night. We checked out early the next morning, and asked for the manager to call us. When she called us she admitted to seeing a roach herself and had requested an insect service to come out to the room again. She said she would talk to the owners about a refund.
We paid $61.80 they discounted $10.00 that brought the amount to $51.80 then brought the room down to $39.99 their most recent and maybe final offer. They said they would not give us a full refund because we stayed in the room and didn't take their offer for another room. (My view is if one room has bugs they all do). She also stated that one bug in a room is not uncommon. How about 10+ in a room. Also for the price $61.80 I didn't expect roaches.
(I guess we are just used to sleeping roach free.) I have photos of the bugs. Super 8 customer service told me if I can not resolve the issue with hotel directly, they would resolve the issue seven days after the date I filed my complaint. We shall see how this goes. Stay away from Madison Florida Super 8 it's the Roach Hotel...
After the manager and owners recived the photos I took of our room at Super8 Madison Fl. they refunded us in full. Thank you