Super 8 Motel - Page 2

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1.1 out of 5, based on 19 ratings and
49 reviews & complaints.

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Dirty
Posted by on
Rating: 1/51
MOUNTAIN HOME, ARKANSAS -- When I checked in, it took a little while for the clerk to come to the desk to help me. I checked in for 4 nights. I paid him and
then he wouldn't give me my change. He said he would give it back after I checked out because I might steal his towels. Upon entering the building to go to my room, the building overwhelmed me with cigarette smoke smell. When entering the room, I found blood on one of the pillows. I pulled back the covers and there was blood on two of the pillows and on the top sheet. The bathroom was dirty as well. This was the most disgusting room I have ever been in.
     
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Filthy & Insect Infested
Posted by on
Rating: 1/51
MARIANNA, FLORIDA -- I recently stayed at the Super 8 Motel in Marianna, Florida. It was by far the worst motel experience in my life. The room was filthy with bugs EVERYWHERE.

When I advised the owner, she offered to move me to the room next door. If one room has an insect infestation, the room next door won`t be any different.

The owner's husband claimed they had never had a complaint as long as they had been there. Find that one hard to believe. Then he starts screaming at me, the customer. As his wife tried to get him to shut up and leave the room. She begged me not to contact anyone.
I would have gone elsewhere but I had pre-arranged an overnight delivery to the motel. Do NOT stay there, my entire body has very itchy insect bites.

I am so concerned that I will not take my clothes or luggage into my house without first washing everything in hot water.
     
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DIANE on 2014-08-28:
Lebanon, Indiana--walked out of Super 8 in Lebanon, as the clerk DID NOT KNOW WHAT A AMERICAN EXPESS TRAVELERS' CHEQUE WAS???? WOULD NOT TAKE. Tried to explain...was just plan stupid. When to Econo Lodge for same price 1/2 block away and stayed in a great room, as that young man knew what it was???How can you be in the travel business and not know what a Travelers' Cheque is??? NOT EVERY ONE USES CREDIT CARDS
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Insensitive to Night Workers
Posted by on
Rating: 2/51
DURANT, MISSISSIPPI -- I am a contract emergency physician and therefore often work nights up to 36 hour shifts then 12 hours later work more in another town. Many hotels let me check in at 7:00 am and out at 3:00 pm to get to my next shift. I checked into Super 8 this morning after working a 36 hour shift and explained to the clerk that I need to sleep until about 3 so she said she would work it out. Exhausted I fell asleep then was awakened by room service knocking on the door then opening it. In a sleepy daze I said I don't need room service. Later the phone started ringing. The manager said I must leave now or come down to the office and check back in so I did that and went back to bed then room service is knocking on the door again now it 2:00 pm I just worked 36 hours had 3 hours sleep and must now get up bathe eat drive to another town go to the hospital an start another 24 hours of taking care of strokes heart attacks . From now on will only stay in a hotel that relaxes the 11:00 check out time. It's not a 9:00 to 5:00 world for the people who help you at night. Not just medical, but truckers, convenience store workers, police firemen etc. Today many people work at night and need sleep in the daytime
     
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Worst Motel Ever Stayed At
Posted by on
Rating: 1/51
GROVE CITY, PENNSYLVANIA -- I booked this hotel online and will not do this again, or ever stay at a Super 8 again. When you stay there, they are not friendly, breakfast is terrible, the room is not that clean and the towels are not clean. We had people next door slamming doors all night. When we called the desk, they said they could not do anything about it. When we were leaving to come back to Canada,the desk clerk said she doesn't give proof of payment because I booked online. I have been going down there for a while and never had any problems with any hotel I have stayed in. I will never stay at any Super 8 Motel wherever I go again. The coffee maker was so dirty you could not see through the glass.
     
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Hotel Guy on 2012-10-22:
At the hotel I work for we do not give reciepts to anyone who made their reservations online. This is because the online reservation company charges you one price, which you pay with your credit card, then pays us with a one time use credit card. Plus what you pay them is more than what they pay us. Example: You book a room with hotels.com at my hotel for $76.50 plus tax. Hotels.com pays us $52.30 plus tax, and they give us a one time use credit card number to pay for the room. All of the online booking sites specify in the contract we have with them that we are not to give the guest a receipt. You get your receipt from the website when you book the room, or they consider your receipt the line item on your credit card statement. I know that this doesn't sound right, but this is the way all of the online reservation sites work. I hope this helps you understand the billing aspect of online booking.
Anonymous on 2012-10-22:
Hotel Guy, actually it does sound right that they wouldn't give the OP proof of payment. If she used a third-party booking site, she didn't pay the hotel, she paid the third party. The third party paid the hotel. The hotel can't give the OP proof of payment if she didn't pay them.
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Double booked us,then threatened to make us pay for THEIR mistake !
Posted by on
Rating: 1/51
NIAGARA FALLS, NEW YORK -- They double booked us, then said that we would have to pay for the extra room, even though their clerk made the mistake! The manager said he would give us a "break" if we would accept a lesser room ( no Jacuzzi) for the same price as the better room. Manager demanded a credit card, even though we paid cash up front. Spent nearly 2 hours on the phone with corporate, trying to resolve the problem. Got that taken care of. That night, the people upstairs had a loud argument. We asked the manager to please ask them to keep it down. No such luck ! They spent the next several nights running back and forth until 2 or 3 am. Management did nothing about it. Called corporate when we got home. They said that we "could've stayed somewhere else" Well thank you for the good advice! I think I will stay "somewhere else"! They ( David and Patty ) promised us a $100 refund for the shoddy service Here it is, October, and still no check? No one there seems to care very much about happy customers. Fortunately, other motels and hotels do. Make your own life easier, and avoid Super 8 at all costs. You'll be glad you did.
     
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trmn8r on 2012-10-03:
How much control does a motel manager have over what goes on inside a motel room? I don't know, but it is hard to dictate that people be considerate of others if that isn't part of their makeup. The people upstairs probably wouldn't give a moment's notice to how much noise they made, even after being told by the management to keep it down. Some people are just inconsiderate.

This can make a motel stay a true nightmare. How many nights were you there? When did you stay? If they agreed to give you a partial refund, they should have followed through. Did you call and ask why you haven't received it?
ticia232 on 2012-10-03:
Who did you make the reservation through? Even if it was the hotel then the clerk didn't make a mistake the call center that deals with reservations did.

Also the people in the room were more than likely told to about the noise complaint, but as I have heard from friends in the business, they can only kick people out if they here them and then after 3 warnings. (And I am also only guessing but I thinking that it wasn't the same guest the next night but one a guest who just allowed their kids to run wild.)
Hotel Worker on 2012-10-03:
"How much control does a motel manager have over what goes on inside a motel room?"

I have lots of control, if I get a noise report from a guest I go to the room causing the noise problem and ask them to please be quiet and consider the other guests in the hotel. If I get a second complaint I go back to the noisy room and demand that they quiet down or they will be asked to leave. If there is a third complaint about the same room I call the local police and have the police tell the noisemakers to pack up and leave. The noisemakers do not get a refund, they get put on a "Do Not Rent" list that gets circulated around the other hotels in the area. My noisy guest issues have dropped dramatically since I came up with that plan.
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Refused to Refund Cancelled Room
Posted by on
Rating: 1/51
FRANKFORT, INDIANA -- On 6/13 we made a reservation through Priceline for a room for 2 nights (6/29-7/1) in Frankfort, IN. This room was refundable until noon on 6/28. I have a copy of the reeipt which confirms. Priceline charged our credit card $145.64.

On 6/25 we called to cancel reservation and were given a cancellation # and told needed to do nothing else.

Last week we noticed that our room had not been refunded, so we called hotel. At first we were told we needed to have cancelled in 7 days. Then when we had proof of cancellation policy, we were told he didn't understand, he couldn't do anything, ask Priceline. Each time we talked with same rude worker, who we think is manager. He is very difficult to understand and work with. He would not tell us his name. He kept asking why we cancelled. He was very uncooperative and unprofessional.

We called Priceline, who said they would refund our money, but needed to confirm with the Frankfort Super 8. We have had 3 different customer service workers from Priceline call this man. He evades them and says we called too late, etc. Then when the last Priceline worker called. The Super 8 worker said we never called to cancel. (We have a cancellation #!)

So Priceline dropped our cause.

We are trying to get someone higher up in Super 8/Wyndham to help us, but are having difficulty getting a response.
     
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trmn8r on 2012-07-24:
I see the problem most likely is with the motel in this case, but this is why I will never use a third party to get between me and a lodging establishment. If problems arise, it is a nightmare. Good luck.
jonthethird on 2012-07-24:
the hotel needs to confirm the rooms were not used. The manager refuses to do so, which leaves the case hanging. Third party bookings are trouble
Hotel Worker on 2012-07-25:
This is a perfect example of why you should always make your hotel reservations directly with the hotel and not with a third party website. The third party will jerk you around, the hotel will jerk your around because of the third party and you end up confused and out the money.
burgessharvey1 on 2013-07-16:
did same thing to me on 07/15/2013 in wis dells wi pure garbage stay awawy from this hotel
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They pay this man for what?
Posted by on
Rating: 2/51
NOBLESVILLE, INDIANA -- My family stayed at the Super 8 Motel in Noblesville.
On the first day of our stay, the door handle broke and we could not get into our room. Somehow the staff were able to open the door, but asked that we stay in our room with the door open until the maintenance man came to repair it. After an hour I went to the front desk and asked if they had a time frame about his arrival. The desk clerk said that he still was not responding to her calls and that as soon as a new room was cleaned we would be moved. This was fine and they had a room within minutes. Next we found that the pool was not open because the pump had stopped working and again we were waiting for the maintenance man. He never showed up that day and we were leaving the next morning. The maintenance man did show up the morning we were leaving and it was a 5 min. repair. But by then it was too late to swim as we had to pack up and leave.
I was totally disappointed because I had a granddaughter that had her heart set on swimming while on our weekend stay.
My biggest complaint is: if this man is on call and doesn't respond why does he still have a job there!!!!!
If there was a reason for his not being able to come is one thing, but to completely ignore the calls is another. And I heard this from the desk clerk herself that he was ignoring his call.
UNACCEPTABLE to me..
     
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Comfortably_Numb on 2012-06-19:
I am sure he had a perfectly good reason and I would not bank too much on the nosey desk clerk making accusations like that.
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Dirty Conditions
Posted by on
Rating: 1/51
11610 WEST DODGE, OMAHA, NEBRASKA -- We stayed at the Super 8 motel on 11610 West Dodge Road in Omaha, Ne. When we arrived they put us in 4 different rooms before we had one that had hot water. Very frustrating. When we came back to our room the next evening a broken light had not been fixed, the empty shampoo bottle still on the tub, dirty washcloth on the sink, floors had not been cleaned. The fire alarms went off, only to find that there was someone upstairs smoking pot and burning incense to kill the smell. They should have been asked to lease. When we went down the next morning for breakfast, the lounge was filthy. Spilled cereal all over the counter, waffle batter all over the counter, and the floor was filthy. We have always stayed at this motel because it is handy for the places we need to go, but not any more. We should have gotten our room for free after all we went through.
     
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CrystalSword on 2012-05-10:
Super 8 doesn't have a low enough rating for us!!! In my opinion it should be MINUS 5 stars!!
We stayed at one in Oregon and they actually charged us an additional non-refundable cleaning deposit for our service dogs!! The carpet in the room was so dirty, we refused to walk on it barefoot, I put a towel down on the floor, then our travel crate for the dogs on top of that, and we carried the dogs in and out so they could go potty....their feet were NOT going to touch that carpet either!

If it weren't for the fact that it had started raining, it was getting dark, and I was too tired to drive any further....I'd have found another motel for us. We didn't allow the dogs to touch anything in the room....I was afraid they'd catch something! (Plus its illegal to charge a deposit on a service dog! I tried telling them that and it fell on deaf ears!)
melissa253 on 2012-09-16:
We once 'ONCE' stayed in a Super 8 and the carpet was so dirty that I refused to take off my socks and I wore shower shoes in the shower. I also slept in my clothes on top of the bed, and not in it.
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No cancel policy
Posted by on
I made a reservation on line with the senior discount. The reservation was for 3 nights. Our plans changed and we only wanted to stay for 2 nights instead of 3. We were told that was fine we could check out early if we wanted to but would still be charged for the 3 days! That we were given a special late. That is a laugh we could have stayed across the street at bestwestern for $10.00 a night cheaper! The room was not very nice. The bed was hard as a rock and the pillows were very lumpy. With soft spots and hard lumps. The towels and wash clothes looked dirty they were so stained! and very very thin. I paid $68.oo a night for this room plus tax. I tried talking to the manager JOHN he was not nice and not helpful at all to go about seeing if we could get a refund elsewhere. Then when he saw us he was rude or ignored us! This Super 8 franchise needs to be looked into. It also said breakfast was included if you want toast and coffee it was great. Stale bread plain donuts or cold cereal.
     
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At Your Service on 2011-09-02:
This isn't uncommon for any hotel/motel. They specifically reserve a room per your reservation and may turn away other potential renters.
rszic on 2011-09-02:
I think this all depends on when you cancelled. If you cancelled at the last minute than they won't refund you. Also if the hotel down the street is cheaper and they did not have nice rooms, why did you not stay at Best Western?
momsey on 2011-09-02:
It also depends on what you agreed to when you made the reservation. You might have gotten a special rate because you agreed to a nonrefundable reservation.
Anonymous on 2011-09-02:
Too many variables and what-ifs to determine whether or not the hotel was justified in their actions, and whether such a review would influence me from conducting business with them.
trmn8r on 2011-09-02:
I agree with J4A's comment completely, and want to add that motels have specific cancellation policies for various lengths of reservation. Often, 24 hours is sufficient for a one night stay. But longer stays may require a greater number of days notice. I always check what these are before making a reservation.

Looking over the other comments, I agree with everyone.
sm on 2013-07-29:
I stayed in the Super 8 in north little rock, Arkansas on 1 Gray Road and the room was paid for, I left to go to the mall, and the room key was turned off, I couldn't get in for hours and the receptionist was very rude.
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Prices
Posted by on
I have stayed in this motel on several occasions in Redfield, SD and find the rates to be exorbitant. This may very well be the Waldorf Astoria of Redfield but certainly not worth of 55.00 dollars per night. There are not many options in Redfield but I find this to be out of line. I have stayed at Days Inn, Motel 6 and others in small towns and have never paid this type of rate at any of them. I know that you have to make a living but certainly, I don't want to pay your mortgage or Franchise Fees with my stay.
     
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Ben There on 2011-06-25:
Hotels do pay their mortgages and franchise fees with your stay, in addition to everything else they do like paying employees, utilities, updates to the property, etc... All hotels work this way.

That said, it sounds like your tastes and budget are better suited to the Day's Inn or Motel 6. It is great that you have lower cost options that fit your needs better!
trmn8r on 2011-06-25:
" I don't want to pay your mortgage or Franchise Fees with my stay."

But that is part of what your room fee is used for. After all, these are expenses of the motel, are they not?

This place sounds rustic from the website - it has a pheasant cleaning station on site.
Anonymous on 2011-06-25:
It's been my experience that when it comes to hotel's, you get what you pay for! I'm curious to know, if you don't want them to pay their mortgage using the money from your stay, how do you expect them to pay their mortgage and stay in business? Hotels are in the business of selling "rooms" for short stays, how else do you think they make a majority of their money?
GenuineNerd on 2011-06-25:
$55 is still high for Super 8, unless there is a special event going on in that community. In my travels, I have seen Motel 6's going into the $50-$60 range as well. I guess the price also depends upon the area where the motel is located. Usually $55 would be Hampton Inn/Comfort Inn/Holiday Inn Express-type prices.
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