Order, Pickup Line
WILLINGBORO, NEW JERSEY -- At approx 9:07 pm there was a car ordering at the Taco Bell and I was the car next, behind it. At this time 15 minutes went by, the car was still giving his/her order to the attendant. Please note: There was no other cars waiting to be served.
So, I alerted the driver, by my horn and the Taco Bell attendant inside at the window taking their order instructed the car to come to the delivery window. So, I look at my clock it then, was 9:19 pm and still their order did not come out but, the order was approx $34.00 on the digital display for that customer. That customer was at the window approx another 10 minutes waiting for their order patiently.
So, I could not go around them, to leave or pull out of line, because the driveway was design to not get out of line. At approx 9:27 pm the customer left with order. When I got to window, I ask for manager and her reply was they don't control the customer orders in line. My reply since I was the only one in line you had me wait approx 25 mins, and I suggested big orders like that have customer pull in parking lot or come inside, but since I was, only one in line and your attendant kept checking to see if anyone was behind me you made me wait.. I told manager I will never come there again, and was going to make a complaint. Conclusion: I feel that the design of the delivery line for customers do not give you a choice to pull at of line, when you see the customer in front of you has a big order. The management should be aware of other customers in line, the waiting period a common courtesy toward other customers, but I guess since I was the only person in line at the wrong time, cause me this drama. I did not order anything, but wanted to leave, but could not go around customers in front of me. Management made me feel that I was wrong.
I hope my complaint will be helpful to others, but I was a loyal customer there approx 2 times a week and the shift knows I come there too.