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Taco Bell Poison...Please read for your own safety
Posted by Pouttypuppy on 03/26/2004
ST. LOUIS, MISSOURI -- Part of this is my fault I guess for going back to the same terrible restaurant multiple times. However, since making fast food is not rocket science, I have always assumed that one day the Taco Bell on Bayless, in St. Louis County, would have enough half qualified employees to get atleast one order correct. I had even not went there for a month or two hoping the effects of high turnover might work in my favor.

The most frequent complaint I would have about this Taco Bell in particular is their uncanny ability to screw up each and every order. I am not an overly critical person, and I understand that mistakes happen, but this is ridiculous. Once again, not rocket science people! If you order a hard taco, you should basically expect to recieve a mexican pizza.

However, my food last night made that complaint fade to the background. We ordered one of this 10 packs. The option to mix and match burritos, soft tacos, and hard tacos. We also added on the Mexican Pizza and Nachos Bell Grande. To my surprise, the order was correct and very prompt. So prompt in fact, that there is no way it was precooked atleast 10 minutes before we arrived. My boyfriend and I arrived home again began to eat. I opened up my bean burrito and took a bite. There was a distinct chemical taste. I thought it must have been on my hands. So I got up and washed them. I finished then took another bite of my burrito, same thing. The only thing I might be able to liken the taste to is when you inhale oven cleaner by accident and the taste resinates in your mouth. Thinking I might be crazy, I said nothing and asked my boyfriend to take a bite. He did and the first that came out of his mouth was, "This tastes like Windex". So, I quit eating that burrito, and got another thinking it might not have the same problem. I opened that burrito, but didn't even need to take a bit because the fumes were very prevalent. I gave up on my burritos, and began to eat my Mexican Pizza. It was fine, or so I thought. I ate half of it and towards the center of it, I began to taste the chemicals again. I didn't taste or inspect the rest of the food, because well, why should I have to? I picked up the phone and called the restaurant and asked for the night manager. The woman on the phone very rudely stated "This Is". I then explained to her that my food tasted like it had been laced with some type of cleaning agent. Then, in an annoyed voice, she says "Well, bring the order back up and we will replace it." Then she hung up. No apology, no concern that the food my be poisoned, no nothing. I sat back and thought to myself, "Why on Earth would I want them to replace the food after this?" I decided a wanted a refund of my money. We brought the food back and asked for a refund. She informed us that she would take down our names and address and then we would be sent a check in the mail. We declined that and asked that the refund be done immediately. She stated in was company policy and that she would not give our money back right then. It might just be me, but when your company's food is laced with harsh and dangerous chemicals, you might want to consider bending the policy.

So, in the end, I really don't know what I ate in their food, nor do I know if it is harmful to my body. I kept one of the burritos in case I needed to get it tested later on. I plan to take further actions and inform the health inspector of this incident. Taco Bell made their case clear. They don't much care what is in their food, nor will they apologize for it. So, please, for your own safety, smell your food before you eat your food. If you don't, who knows what may happen.

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Posted by dvsmadcow on 2004-03-27:
get that food tested and to the health inspector asap. if they're contaminating the food of the people in your area, they need to be closed down.
Posted by kapapineau on 2004-03-29:
First off the Mgr should have refunded the purchase total from the register..she just wanted you to go away it seems. Secondly she should have communicated the urgency to investigate if someone mishandeled product in the kitchen. Taco bell doesnt have a means of sending checks in the mail for satisfaction purposes.
Posted by Paul Pickle 6969 on 2004-03-30:
So NOW have you learned your lesson, and will you finally stop going there? Does it really take chemical poisoning for you to realize this is not a good place to eat? And by the way, since you do not mention any side effects from your "poisoning" ordeal, I highly doubt that there was anything at all wrong with your food.
Posted by pouttypuppy on 2004-04-01:
To Paul Pickle 6969...ur a jacka**! Just because I was intelligent enough to not consume the entire meal and avoided getting sick, doesn't mean there wasn't something wrong. I wouldn't waste me time on this site writing a consumer warning if I was fabricating my story. My advice to you...get a life, and quit trying to attack people who are concerned for other safety. The very fact that 6969 is in your name, says a lot about your personality.
Posted by Mad Eye Moody on 2004-04-05:
Pup - I did some research for you and came up with little. This is what I know based on the basic chemistry. Cheeses, when heated, sweat. (Even at room temp). Cheese is made from milk. Milk contains a lot of sugar in the form of lactose...when lactose starts heating up, it's chemical make-up changes, as does any matter where molecules are accelerated. However, with sugars, a unique reaction takes place...it carmalizes. You may be tasting that which is left over that isn't part of the synthesis of the sugar. That or someone dumped windex in your burrito.
Posted by TC on 2004-06-02:
I find it odd that "you gave up on you burritos and started on your mexican pizza" after that I myself would have been hightailing it back to tacobell!!!!! I smell the pungeant odor of bullsh&& myself in this story
Posted by JustMe on 2004-10-12:
At least the food was clean! J/K. Seriously, like sue or something.
Posted by AZJEM on 2004-10-21:
I have to agree that after the first, ok..maybe second bite, I'd be done. No more tasting. On that note, I do agree with you that the manager(and I hate to even use that nice of a title) acted out of line. She may just have wanted your name and address to (a)pacify you so you will go away (b)egg your house. I'm not suprised at the service though.
Posted by Blake on 2013-09-14:
Please connect me potty puppy. I just had the same xperience to a T? Amy's really strange. It taste just like oven cleaner or bleach. I'm going up there tomorrow with a health inspector. Contact me at bsakal@hotmail.com please
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Poison/Chemical Cinnamon Twists???
Posted by Dionicia on 07/30/2010
ALBANY, NEW YORK -- I ordered a bag of Cinnamon Twists for my 9 year old daughter today. After biting into a couple, there was a burning sensation down my throat, my throat closed up, I couldn't swallow that well to clear my throat, and there was a bitter chemical aFtert taste on my tongue. The twists smell like chemicals are on them (cleaning agents). An hour has passed and my throat feels dry and not normal. Called the store manager who faintly apologized. I asked him if this complaint sounds familiar to him he said "you're the first person today" I replied "the first person today?? What about ever???" He faintly, and unconvincingly responded "not that I know of". He thanked me and said that he will throw out todays batch of twists. I told him that the nachos smell the same way. He had no comment. My daugter only had 1 piece thank God, and took a nap shortly after. I plan to report this to the state health department.
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Posted by Anonymous on 2010-07-30:
yikes. Maybe an allergic reaction?
Posted by madconsumer on 2010-07-30:
many people are allergic to wheat flour, cinnamon and other ingredients.

was the suspected food tested by a medical facility for contaminantes??
Posted by Venice09 on 2010-07-30:
I wouldn't be surprised if the food came in contact with cleaning products. I actually think that's what caused you to react. I don't think it was an allergic reaction but a normal reaction to something that is not meant to be ingested. I would report this to the Board of Health. Taco Bell needs to take this seriously and be more careful.
Posted by SaMoore on 2010-07-30:
I can't believe you have not sought medical help if your throat swelled closed!!!

Pretty much I thought all cinnamon twists tasted chemically though.
Posted by Dionicia on 2010-07-31:
Well, poison control told me to drink water and seek medical attention if the condition worsened or did not improve. I followed their advice.
Posted by Alain on 2010-07-31:
Report it so at least they'll be aware of a possible problem. Hopefully there will be no next time, but if there is get the medical help first and let them call poison control.
Posted by PepperElf on 2010-07-31:
good thing you called poison control. very smart move. ;)

i'd also recommend a visit to the doctor's as a follow-up.
and find out, if possible, if it was from a food allergy or a harmful chemical in the food product.

the information may be useful to the board of health
Posted by Skye on 2010-07-31:
OP, I can understand that feeling of panic, but you really should of gone in for medical care. The voice's on the phone for poison control, are not doctors. Better safe then sorry, especially when a child is involved. Being checked out by a doctor, could of at least ruled out somethings, such as allergic reactions, as to what is used in the recipe. Did you take the leftovers in for testing, to see if there were chemical contaminants in the food?

Hope your daughter and you, are feeling better.
Posted by pattyoh on 2010-08-05:
I went to Taco Bell 3 days ago and got cinnamon twists. They were absolutely horrible. I ate 2. I called the 800 number to complain and told them they tasted like there was rat poison in them. I live in Ohio and so this obviously isn't just at one Taco Bell.
Posted by PepperElf on 2010-08-05:
how do you know what rat poison tastes like?
Posted by pattyoh on 2010-08-05:
I don't know what rat poison taste like, but I know this was very nasty tasty.

Posted by pattyoh on 2010-08-05:
This isn't about the fact that it tasted bad, but about the fact that Taco Bell is selling bad food and there are complaints about a foul taste.
Posted by Dionicia on 2010-09-04:
Hello again,
Sorry it took me so long to provide an update. I made a complaint with the Health Dept. in my county, so one of the inspectors went to Taco Bell the very next morning. She explained that by the way the twists are packaged before getting to the Taco Bell restaurant, and the way that they are contained at the restaurant, it would be impossible for any cleaning products to get on them. She also stated that the chemical taste that I experienced is caused by the workers not changing the frying oil. She found the oil very black, and stated that she will notify management because "Taco Bell spends a lot of money" to insure that their foods are properly cooked, and that such carelessness does not occur. She explained that after a period of time, when oil is not changed and broken down to nothing, what is left is that chemical taste in the old oil. She also shared that she recently had a similar experience at another (non-Taco bell) restaurant. It eases my mind to know that I did not consume chemicals but, in any case, I will not order food from that Taco Bell, and I'm hesitant to order from ANY other Taco Bell chain. Good to know that there was a place to call, to make a compliant and that it is someone's job to follow-up on things like this.
Posted by Skye on 2010-09-04:
Thank you so much for the update Dionicia. Your post is very helpful and informative.
Posted by MRM on 2010-09-04:
Helpful indeed!
Posted by KBania2 on 2010-11-20:
I live in North Haven, Connecticut and this has happened to my friends and I at least 10 times. We'll get the food back to the house, open up the bag, take a bite, and immediately exclaim "Poison taste!" We now all know what that tastes like, and it's not pleasant.

Usually we get it in the cinnamon twists, but occasionally we've gotten it in other items such as the volcano taco. 90% of the time it has come from the North Haven location, which I'm convinced is run by a circus monkey, but we have gotten it at the Wallingford, CT Taco Bell and a random one in Texas (on a road trip) as well. So it's definitely a company-wide problem.

One might ask, "Why would you keep eating at a place that serves poison food?" That's a hell of a question! Well we used to go there all the time, but this happens so often that we now only go once in a while since it's cheap and there's more than a 50% chance it will taste normal. It's pretty sad actually.

I'm glad that other people have noticed it though, and that oil explanation makes a lot of sense. Now if they would actually work on fixing it....
Posted by Budd on 2011-08-06:
This happened to me last night. The guy gave me another bag and I told him it was the same taste. He then tasted them and it takes like 10 seconds for the after taste to hit. Some other customers tried them too and agreed. The gave me empanadas as replacements.

Dionicia-Although I know what you mean, all food is made of chemicals. Some are just put together by nature and others are put together in labs, but I understood what you were saying.
Posted by Leah on 2013-11-27:
It isn't limited to the twists- Their new Churros have a very distinct chemically after taste that I thought was just a weird fluke- then the 2nd time I ordered them- same exact taste. It's too harsh tasting and RUINS the whole concept of a sweet dessert! I'm actually concerned about WHAT it is- it's in their "dough" obviously .....ingredients needs to be tested and the storage process looked at. Something's definitely wrong.......
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Counter persons wearing filthy uniforms/clothing
Posted by on 11/28/2001
BARKSDALE AIR FORCE BASE, LOUISIANA -- I travel an average 1,100 miles per week by car so fast-food, especially Taco Bell, is part of my daily diet. I have been disgusted the past few months by the filthy clothing worn at the order counter by even the manager (recently Taco Bell on Airline Drive in Bossier City, LA). The manager came up to the counter to resolve a problem on a computer-register with a customer's order. He wore a filthy jacket that looked like it had never been washed in 5 years and a filthier ball cap. I looked around and all the employees were slovenly and their clothing/uniforms looked soiled, and not from food. They looked like they were worn way too many times without ever being washed.

The impression is they probably change into their uniforms or work clothes at work and then change out and leave them there at the end of their shifts.

My husband and I left and did not order anything. I lost my appetite.

What is really horrible, is down the street at Popeye's Fried Chicken I saw small roaches (2) crawling up the side of the metal food holding/serving are where the hot foods are kept warm and the filth on the floor looked like it had been collecting for several days.

At McDonalds I watched as a young woman combed her hair in the mirror backing over the french fries and copped an attitude when I interrupted her to ask for service. I lost my appetite there and left also.

Who is managing these places?

To help keep me as a potential future customer, I would like the following:

Hire people that take their jobs more seriously. Whatever happened to 'Striving For Excellence'?

At the very least I would like a response from your company regarding this incident. Thank you for your time.
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Posted by Anonymous on 2001-11-28:
AMEN!! Whatever happened to good service AND cleanliness? Fortunately, the places I eat at are spick and span and the service never ceases to amaze me.
Posted by Anonymous on 2003-01-21:
why don't you get a cooler so that you can bring your own food. if you don't like it, change your habits. insanity is the act of repitition.
Posted by Anonymous on 2003-10-05:
As i stated in previous posts i am a manager at a taco bell. I dont know who runs these stores, but they obviously wouldnt know good management if it bit em in da butt. as far as customer relations, we can be diciplined if we dont....
1) suggestive sell
2) On DT, 5 seconds to greet, addition 10 seconds if you put them on hold
3) dont repeat the order
4)when handing an order out, you MUST say THANK YOU. regardless of how the customer treated you.

Rudeness is not tollerated in any circumstance on my shift. I fired a kid cause he said in a cocky tone "its not my fault" when a lady came in to complain. Our store is one of the best out there to my opinion, at least on my shift. Many hate to work with me cause i dont shortcut and i am a rulebook at times. Now thats my 2 cents with a extra penny for good measure.
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Food handling
Posted by on 04/08/2001
NEW HAVEN, CONNECTICUT -- This review does not apply to all Taco Bells although it could depending upon what their policies are. I refer to a particular Taco Bell near my home on Whalley Avenue in New Haven, Connecticut. If one purchases food by way of the drive thru one can usually pretend everything is o.k. although even then the service can be slow. If one goes inside to eat however, it amazes me how anyone can complete their purchase once they see how the food is handled! On one occasion when the drive thru was not available, due to I,believe a shortage of staff, I had to go inside the building. It didn't take me long to leave after watching one of the workers stick his ungloved hand into a bin of lettuce. Granted he washed his hands before doing so but as he wasn't the only one preparing food, I had to wonder had someone stuck their unwashed, possibly just returned from the bathroom, hands in the bin prior to him. In which case his hand washing would be irrelevant. Personally, I'm all for the glove wearing method. Maybe there's a policy about wearing gloves and this particular Taco Bell is just lax. On another occasion, my husband took my children to the same Taco Bell with similar circumstances. When he asked the manager to have his employee to wear gloves, the manager agreed that the employee should be wearing gloves but the employee when asked to put on gloves, quit on the spot. Imagine quitting a job because someone asked you to practice good hygiene! Another employee informed my husband that she never ate there. And finally just to completely destroy any illusions I might have that I could ever go to Taco Bell again (at least that particular Taco Bell)I drove through the drive thru one day and ordered their cinnamon sticks. When they arrived there were two long strands of hair tangled up in the food. That put an end to my patrionizing Taco Bell. They need a policy for the wearing of gloves and hair nets if they do not have one and the enforcing of the policy if they already do.

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Posted by Anonymous on 2001-07-24:
Did you know that they have now adapted a policy where they do not wear gloves? They say it is more hygenic not to wear gloves which is totally ridiculous. Needless to say I now make my tacos at home.
Posted by Anonymous on 2001-11-18:
That is disgusting. And the no glove policy is absolutely rediculous! I USED to love Taco Bell, thanks for opening my eyes to this issue.
Posted by Anonymous on 2002-02-11:
I hope 'girl' doesn't believe everything she reads on the Internet, because TacoConsumer is full of beans!
Posted by Anonymous on 2002-02-13:
It varies from state to state. And gloves if not changed regularly do harbor lots of nasty germs.
Posted by Anonymous on 2003-01-21:
never go out to eat again. do you think fine dining establishments are any better?
Posted by Anonymous on 2003-10-05:
i dont know about other states, but in Michigan its not a law to wear gloves ON THE EXCEPTION an alternative handwashing policy is in action. We have a handwashing chart and if we touch ANYTHING not on our food line we are to wash our hands. I am a manager at a taco bell and not ONE employee has stepped on my line without doing so or just "hitting the sanitizer" i make them wash, regardless of how it could slow my speed of service. What most dont realize is that at least in our stores food is made to order. NOTHING is preassembled. So that hopefully explains SOME of the wait in lines. I may not know all other states laws. but we have been approved by the HEALTH DEPARTMENT for our alternative handwashing action plan. In fact, another store in our area messed up once and was forced to gloves. Not all taco bells are as well run in this aspect as ours, but hey, im just a stupid shift manager and the customer is supposedly always right. but know yer laws to a detail before you run around causing hell.
Posted by Anonymous on 2003-11-02:
I dont know how "two long hairs" got into your cinimon sticks, since only gangmembers with shaved heads work at tacobell.
Posted by ditto357 on 2007-01-14:
Any wonder why people recently got sick from eating at Taco Bell????
Posted by prcalmb4storm on 2007-03-14:
Sheesh you might as well treat yourself to some seasoned poisoning. Three hurls for Taco Bell!!
Posted by Talilath on 2007-11-29:
At least our hands are clean when we make the food. Did you wash yours after you touched the money you paid with? Think of all that grime you ate if you didn't.
Posted by Anonymous on 2009-09-07:
Talilath, spot on! Customers gripe about the gloves, which have POWDER in them and insist they be worn. Washing hands is more clean since that powder gets on the gloves in the box. Want that in the food? Yet they think nothing of the nasty money they are paying with.

Complainer, do you wash your hands after you touch money? Do you know where that money has been? At least the guy washed HIS hands.
Posted by Eloise on 2009-09-07:
Right on Talilath and LadyScot! Do people who in the kitchen at a nice restaurant are wearing gloves?
Posted by madconsumer on 2009-09-07:
this review is over 8 years old!?
Posted by Anonymous on 2009-09-07:
Mad LOL...I didn't even notice that.
Posted by Kittyclaw on 2009-10-19:
Yeah at the TB I work at it is policy to wash your hands and wear a pair of glove for any handling of food...Hairnets are optinal but a hat and hair pulled back is policy as well.
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Customers being the rude ones.
Posted by Kittyclaw on 10/17/2009
SAN ANTONIO, TEXAS -- Hi to all that read this,
I am a team member at a KFC/Taco Bell. Years ago I use to be an Assistant and have recently went back due to a much needed 3rd income to the household.

I have read a lot of customer complaints about how rude, slow, inaccurate....etc...employees and managers of fast food resturaunts are. And I have to say the ones I have read warrent a complaint and am shocked by how some of the stores are run and how the employees treat customers with valid complaints.

But, since I do work front register and am as nice as can be to every customer there are the customers that they themselves are the rude ones and warrent a complaint about them.

I'm talking about the customers who don't say Hi back, look at you or even acknowledge your existince. The customers on the cell phones. The customers who spit their multiple item order with plus this and minus this with such speed that I have to ask for a sec to ring it up correctly to which I get a very annoyed look from them. The customers who make a ungodly mess where they eat or the ones who use the restroom and make it point to put fecal matter on walls, pee on floors and yes leave used tampons on floors.

I would have to say for every 1 rude customer I have 10 nice ones. But those Rude customers need to relize that the person behind the counter (Me) is a human being too and I am their to serve them. It's my job no if's ands or butts. I guess I'm just upset at how mean/rude some people are. So self-centered that no one, me or the other customers behind them or who are dining with them matter.

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Posted by Anonymous on 2009-10-17:
Kitty, you make very valid points. The key whether we are a customer or an employee is for everyone to treat others as we want to be treated ourselves. It would make our experiences better in both personal and business situations.
Posted by Kittyclaw on 2009-10-17:
Keep in mind I am not talking in anyway about the customer who have valid complaints and who have horrible experiences to which they reacted unpleasent to.
Posted by Kittyclaw on 2009-10-17:
Thank you Pro :)
Posted by Anonymous on 2009-10-17:
Kitty, you are correct. WHY would a person put poo on the wall or floor? Why would a person put bloody tampons on the floor or slap a used pad on the wall?

They are TRASH that's why. I think anyone caught doing that should be arrested not only for vandalism but for attempted murder since no one knows what is in their bodily fluids.

You got to be some kind of nasty human being to do that king of spit.
Posted by Kittyclaw on 2009-10-17:
Yep you got because they are nasty and probably think how funny it's going to be when an employee has to clean it up.

Oh and trust me if I was able to catch them something would be done....Maybe I can request to be a bathroom attendant? :)
Posted by DebtorBasher on 2009-10-17:
Good post, Kitty!
Posted by Kittyclaw on 2009-10-17:
Thanks you guys I half expected response like "Get a new job" or "Deal with it, it whats your getting paid for"

It's nice to know that there are really nice people out there.
Posted by DebtorBasher on 2009-10-17:
Don't worry Kitty, those people should be along soon ;)
Posted by Kittyclaw on 2009-10-17:
Lol, good to know
Posted by Anonymous on 2009-10-17:
Some folks dont seem to realize we are ALL customers at one point or another. There is no excuse to act the fool in public if it is not something you would do in your own home in front of your mother.

Karma is a very patient woman. Just sayin.
Posted by Anonymous on 2009-10-17:
Excellent review! I often respond back to the cashier based on how they come accross first. If they are pleasant and seem to like being there I make it a point to say something to help cheer their day. "You're really doing a good job" etc... If they come accross as jerks and seem to hate their job and everyone they ring up I just ignore them and give them my order and leave.

They get what they give in my case.
Posted by Anonymous on 2009-10-17:
Kitty there will be some that come here and say it is your job so deal with it if for no other reason than to get a reaction. There are also members who offer constructive and helpful information which adds value. If we move past the negative comments we will all have a pleasant experience on My3Cents. It is a useful site.
Posted by Nohandle on 2009-10-17:
Super, many times I will just look those in the face and tell them to have a nice day as well. It hacks them beyond word and obviously that's my reason for doing it. Kitty, pigs leave messes in the restrooms. I've always tried to tell others who complained about the shape restrooms are in to look around at their fellow consumers. I'm not speaking of a nasty place. Anyone can look around and tell if a restroom has been cleaned on a regular basis. I've observed women tossing paper towels on the floor when there was a wastepaper container right there in front of them. Who knows what they left on the bathroom floor.

Poor service, a surly attitude, bad food and a nasty bathroom certainly warrant a complaint. Some folks just enjoy complaining for the sake of complaining. If there's not a valid complaint they will find something to complain about or just be plain rude. You never once criticized your place of employment, just some of the customers. Many need a kick in the backside or just referred to the competion. Let someone else deal with it until that customer has run out of options.
Posted by Principissa on 2009-10-17:
As a customer, being behind the person who is on their cell phone is equally annoying. I can't begin to tell you how one ignorant idiot on a cell phone has held up the line because they weren't paying attention to what the employee was telling them.

Anytime I'm out I make it a point to be friendly to the person who is checking me out or even helping me find something I'm looking for. It's just common decency and good manners.

As for the folks who make that type of mess in your facilities, they are pigs plain and simple. I shudder to think what their homes look like.
Posted by bcd on 2009-10-17:
Some people are just naturally rude and inconsiderate. Good review.
Posted by Anonymous on 2009-10-17:
Anytime I am in the checkout and someone is yapping on their phone in the line in front of me, I make it a point to say something about how rude people are to talk on the phone instead of completing their business. I also say the rude customer would complain if the cashier were the one on the phone.

The yapper usually will hang up and apologize to the cashier. One time I have had someone tell me to MMOB. I simply stated at least MY mama raised ME with manners.
Posted by jktshff1 on 2009-10-17:
good post kitty & welcome. (VH)
Posted by MRM on 2009-10-17:
Im trying to figure what MMOB stands for:
Posted by Ytropious on 2009-10-17:
I was at a Subway today that had a little sign on the glass when you order to refrain from talking on your cell when ordering. I think ALL workplaces need a similar rule! And to the OP, I hear you 100% and agree. Retail brings out the pig in the people who've never had to work a retail/fast food job. We're all HUMANS regardless of how much we earn or what we do for a living.
Posted by old fart on 2009-10-17:
MRM..."Mind my own business"...
Posted by Anonymous on 2009-10-17:
Great post. I think you should be allowed to REFUSE service to someone on a cell phone because it's ignorant and rude to be on one when dealing with another human being. You sound like someone who can really do her job and well and is not appreciated for the effort. I DO appreciate it. I meet rude customer service people, but for every one, there are ten more who are nice, like you.
Posted by Anonymous on 2009-10-17:
MRM, old fart explained it. Mind my own business. :)
Posted by PepperElf on 2009-10-17:
lady - then again if they didn't want their business public they wouldn't be yapping away on a cell in public.

and i've been to a couple of places that actually have a "no cell phone" policy for the customers. i don't know if it's enforced but i saw the sign
Posted by Anonymous on 2009-10-17:
Used to work for a pawn shop til it closed. Our policy was you get ignored if you are on a cell phone.
Posted by Anonymous on 2009-10-18:
Oh, and Princi, no pig I ever met would purposely leave fecal matter or pee on a wall for someone else to clean up. They are more intelligent and have better manners than some humans. :)
Posted by prkr on 2009-10-21:
I have worked with the puplic for well most of my working years and when ever someone is hatefull and nasty my motto is Kill em with Kindness. Nothing brightens my day more than keeping a big smile on my face and watching hatefull people get madder and madder cause they cant get to you, Its great
Posted by Schez on 2009-10-22:
This is why "fire the customer" should become a part of retail/fast food training. Anyone who has ever worked in either industry has heard that old saw, "The customer is always right" which is usually followed by, "My business pays your bills."

Logically, if you follow that premise to its conclusion, the customer paying you to work there is your boss, therefore an employee of the company. What do you do with crappy employees? Fire 'em.

If you consider every business transaction to be employee-to-employee interaction, then people tend to operate on more civil terms. Aka: the golden rule.

Anyway... I understand where you're coming from. For what it's worth, I make it a point to treat fast food workers (especially cashiers!) with respect. Dealing with that ten percent of humanity that just climbed out of the primordial ooze every day would wear anybody down. You deserve respect just as much as the next joe.

Life would be so much easier if corporations gave the little people the right to "fire" customers. There'd have to be limits, obviously, otherwise anyone having a bad day would be pushing people out the door right and left. But still...

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What are the hours of operation?
Posted by on 10/22/2001
BERKLEY, MICHIGAN -- Went to the Berkley, MI restaurant on Coolidge Hwy. at 11:15 p.m. on October 19, 2001. After waiting in line for 10 minutes with no progress, a man came out of the restaurant & yelled at the woman in front of me to pull up. So we all pulled up -- by now there were about eight vehicles waiting to order. The man went inside, another worker (female) left. Another man pulled in the parking lot & parked. The first man opened the restaurent door for him. Still no one was waited on. Finally at 11:35 p.m. the woman in front of me had pulled up far enough I could pull out and leave!

To help keep me as a potential future customer, I would like the following:

Post the TRUE hours of operation. Post CLOSED on the sign, turn out the lights inside, etc. to indicate the restaurant is closed.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
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Unprofessional / Bad Service
Posted by on 12/21/2013
OAK CREEK, WISCONSIN -- This was one of the worst fast food chains ever run in Oak Creek Wisconsin. 5 cars including myself waited in the drive through line for 15 minutes before someone answered. The car that was first in line actually beeped her horn numerous times to get them to answer. When I finally was able to get my food from the window, a punky mouthed teenager handed me my tacos, and slammed the window door saying good night. When I opened my bag, all the tacos were not wrapped and all the fillings from the tacos were in the bag. I called to talk to their manager and they had me in hold for 30 minutes until I finally hung up. I went into the establishment and they told me their was no manager on staff today and won't be able to replace the food without a managers okay. You people suck at the Oak Creek Taco Bell. You should be ashamed how you interact with people. Don't go there, go to a better run establishment. I won't be visiting any Taco Bell soon.
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Triple Steak Stack?
Posted by Vanessad_taylor on 11/29/2013
I went to try the triple steak stack for the first time and was highly disappointed. Not only was the bread soggy but it was not triple the steak. Maybe half the steak. When I made it home and opened the sandwich I was disappointed but did not want to drive back to Taco Bell to have then explain why they served customers something like that. I don't eat at Taco Bell much and never will again.

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It Is Sad for This Taco Bell to Charge Customers for Water
Posted by M2000arr on 11/24/2013
NORWALK, CALIFORNIA -- On November 21-2013 I visited the Taco Bell 11005 Imperial Highway Norwalk CA, with my family my son is obsessed with Taco Bell but when they charged us for a cup of water we were all disappointed. I feel that this is unfair. I also contacted Consumer Affairs to place a complaint regarding this situation and they stated to write a complaint to you guys because theirs a law that water should be free to customers.

Also I visited a different Taco Bells in the area. I've asked for water and they didn't charge me. So I asked them is water free here and they stated yes we never charge for water. Every restaurant has to give water free when you are a customer. My Ticket #s are 293 and 292 - Taco-Bell #028525.
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Posted by FoDaddy19 on 2013-11-25:
This is becoming more and more common, the main reason for this is because some customers were taking advantage of establishments who would take the free cup and get soda (not pop, but soda). So more places started charging for drinks by the cup. You pay X amount for the cup and you get whatever kind of beverage you want.

I'm curious as to why you feel it's unfair for a business to charge for a good or/and or service they provide.
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Slow Service and Poor Quality
Posted by Dillow032 on 11/12/2013
GRAY, TENNESSEE -- On November the 3rd and 10th 2013 we waited both times over thirty five minutes for our food, we were dining in. Both times there were extremely long lines in the drive thru also. These two days were both on Sundays. One man who was behind me and had been waiting a lesser time asked the cashier for a refund because he had to catch a plane she refused his refund and pushed his order ahead of me and other people. We love to take our grand children to Taco Bell they love it and so do we. The food on both occasions was not has good as it usually is. This is will be our last trip to this store.
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