Taco Bell

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1.7 out of 5, based on 66 ratings and
186 reviews & complaints.

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Employee stole my Bank Card and went on a Gas Station spending spree
By -

COSTA MESA, CALIFORNIA -- 07/01/2010- He has been arrested!!! The Taco Bell employee was arrested on 6/25/2010 I have to appear in court on the 8th of July and I am scared. It is open court and I fear that anyone could follow me home, this will be his second strike and I am sure he is pissed. After all it was all over a measly 75 bucks. Now I am trying to figure out if I have any grounds to bring a civil suit against Taco Bell, seeing that they employed him as a cashier with the kind of prior convictions he had. I am sure they do backgrounds checks and hiring him in that position seems to be negligent to me. Vicarious liability??? Anyone have any suggestions?

On 6/13/2010 I picked up my daughter after taking my brother to the ER and finding out he had to be admitted to the hospital with a severe case of pneumonia. I asked my angel what she wanted for dinner as I was too tired to cook. She wanted Taco Bell so I proceeded to the Taco Bell on Harbor and Wilson in Costa Mesa, CA. I was using my blue-tooth headset giving my mother an update on my brother's condition which I suspect the cashier noticed and took advantage of my being a little distracted. I paid with my bank card, got my food, went home, and ate.

About 30 minutes later I went down the block to my local convenience store and when I got to the counter to pay my card was nowhere to be found. I went out to my car and checked it thoroughly, no card. Went and searched my house-dumped my purse out, still, no card. I thought to myself it will show up tomorrow in some obvious spot. Went on-line to bank account Monday morning and there are 2 $1.00 holds from an automated fuel dispenser, if you don't know what that is, it is when you use credit at the gas pump, a few days later the charge will hit your account for the full amount and the dollar hold will drop.

At this point one has hit my bank at $75.00 and we are still waiting for the other one to hit. My bank has been great and has already given me a provisional credit for the $75.00. I am also lucky to have good friends that transferred money to my account to keep my rent check from bouncing because if that happened I may have been up for an eviction. I am curious to see how much the next charge was. Now I can't say %100 it was the cashier but I made my purchase at 5:42 PM then at 6:10 PM the first fraudulent charged was placed 1 block away from Taco Bell and then at 6:20 PM the second fraudulent charge took place on the same street 3 blocks away.

Coincidence? I think not. Will be off to make the Police report tomorrow morning and placed a formal complaint with Taco Bell Corporate today. If this guy has a history of theft they may be in for a lawsuit under "vicarious liability" in which the company is responsible for the actions of the employee while at work. I am pissed and every time I talk about it I start to cry, it really is true, you feel totally violated.

     
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Diapered Child on TOP of Table
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALTOONA, PENNSYLVANIA -- Do not dine in. You can't tell which table had a diapered behind on it last. I watched, and took photos, of a young couple who let their toddler dressed in diaper and dress, no shorts or plastic pants even to cover the diaper, sit on TOP of the table for the duration of their meal. Grossly unsanitary as well as dangerous for the child. None of the employees seemed to mind. Going to be a very long time before I ever go back, and if I do, it will be the drive through. I prefer dining in, and Taco Bell is now off my list.

     
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Stick a fork in it...
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FARMINGTON, NEW MEXICO -- Well, now you actually can. And not just the spork of yesteryear. Spork? I never did like the sound of that word. Just creepy if you ask me. Anyway, as luck would have it, the Taco Bell location I visited for lunch today actually had regular forks! Knives too! I was delirious and dancing naked in my own little utensil utopia.

Perhaps they've had these awhile, but not since my last visit (not sure when that was exactly?). But it makes eating my Mexican pizza a whole lot easier than using the curvature of the spork. Yeah, I know...it takes a lot of gall to call anything from Taco Bell "Mexican" or a "pizza". But I was hungry and it temporarily satisfied me.

I would also like to point out that they made a mistake on my order. I asked for a cheesy gordita crunch, and when I opened it up at my table/booth, it didn't have any cheese, lettuce, etc...Therefore, I was presented with a couple of different options. I could throw a tantrum and start berating the employees for poor customer service and messing up my order. I could just ask for another one to replace mine.

I chose the latter. I simply walked up to the counter, explained my garnishment gaffe, and allowed them the opportunity to correct the situation. She politely took the incorrect one, discarded it in the trash, and promptly asked the line server to make a fresh one. Problem solved. Positive outcome. Great service! As I always say, great customer service isn't about being mistake-free, everyone makes them. But instead, great customer service is what they do to correct the situation. Good job Taco Bell!

     
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Not on the menu...
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I recently watched a new commercial advertisement for Taco Bell that I actually found distasteful. The male employee is standing next to the female employee who places a food product in their quick-heat oven. He makes a remark about the oven obviously trying to impress her, and she responds by stating that she already knew that. As she walks off, he says, "Keeping it professional...I like that." I'm not sure why it struck me as poor taste, but it just seems like it's encouraging employee fraternization or even sexual harassment in the work place. Maybe I was just reading too much into it, but that's just my honest opinion.

     
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I want (My Taco Bell) back.
By -

Hello Taco Bell. I to have been eating your product as long as I can remember. I used to get full or at least satisfied after a meal. I mean the basic meal combo, but that was some time ago. Taco Bell had the feeling of homemade in every bite. Now, if I really want that authentic Taco Bell taste, it's a shame I have to buy your commercial seasoning packet and mix it myself. I buy some top 95/5 or 80/20 beef that is still more consistent after draining the fat than the mix you serve. I then scramble it down to the old Taco Bell measure, while simmering it in your seasonings of course. I then top it with your packets of sauces for that finished old-school Taco Bell taste.

We the Consumers will be with you always. That is what you're counting on right? Then why subject the loyal to a mixture of whatever, that's more consistent to canned cat or dog food. With of course the special seasoning and fillers. You say "the deals you offer are more about what the public can get for the dollar." But how about “filling or feeling the public with our dollars”? You're going to spend millions on campaigns and infomercials to become a magician, telling us our eyes and taste deceive us.

Those of us that are old enough and die-hard Taco Bell-ions have always known. You cut the mix to swell your profits, just like dope dealers. Unfortunately the old-school, die-hard Taco Bell-ions have to suffer the Taco-Dope you're passing on to the younger generation as The Original. You feel me Taco Bell? Feed us don't deceive us. That's the Government's Job.

     
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Not What I Paid For
By -

LOS ANGELES, CALIFORNIA -- On 12/14/10 @ 9:23pm I decided to have an XXL Chalupa from Restaurant #17931 through the drive through. I have ordered this item from another Taco Bell in Commerce, CA and it is made just like the photo. At the above mentioned location I have ordered this item before it was poorly made even then. But on this night I ordered two XXL Chalupas (the mistake couldn't be repeated-right? WRONG!) Drove home to open the nacho plate to find the filling befitting their small beef chalupa. This is the SECOND time I have ordered XXL Chalupa from this location.

I was so disgusted. I got re-dress & drove back to restaurant to request my money back. I can only assume the woman was the manager. She took my original order and she said she was sorry. I know she must have seen the chalupa because they were not in the box but on the plate used for nacho bell grande. The lids is clear so she should have seen how poorly made the chalupas were made. If I could upload the photos of the two XXL Chalupas from my iPhone so you would know exactly what I am talking about. I will not order food from that location again. I will switch to DEL Taco- at least they are consistent regardless of their location.

     
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Order, Pickup Line
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WILLINGBORO, NEW JERSEY -- At approx 9:07 pm there was a car ordering at the Taco Bell and I was the car next, behind it. At this time 15 minutes went by, the car was still giving his/her order to the attendant. Please note: There was no other cars waiting to be served. So, I alerted the driver, by my horn and the Taco Bell attendant inside at the window taking their order instructed the car to come to the delivery window. So, I look at my clock it then, was 9:19 pm and still their order did not come out but, the order was approx $34.00 on the digital display for that customer. That customer was at the window approx another 10 minutes waiting for their order patiently.

So, I could not go around them, to leave or pull out of line, because the driveway was design to not get out of line. At approx 9:27 pm the customer left with order. When I got to window, I ask for manager and her reply was they don't control the customer orders in line. My reply since I was the only one in line you had me wait approx 25 mins, and I suggested big orders like that have customer pull in parking lot or come inside, but since I was, only one in line and your attendant kept checking to see if anyone was behind me you made me wait... I told manager I will never come there again, and was going to make a complaint.

Conclusion: I feel that the design of the delivery line for customers do not give you a choice to pull out of line when you see the customer in front of you has a big order. The management should be aware of other customers in line, the waiting period a common courtesy toward other customers, but I guess since I was the only person in line at the wrong time, caused me this drama. I did not order anything, but wanted to leave, but could not go around customers in front of me. Management made me feel that I was wrong. I hope my complaint will be helpful to others, but I was a loyal customer there approx 2 times a week and the shift knows I come there too.

     
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Commercials
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ELK GROVE, CALIFORNIA -- I want to know why Taco Bell's commercial are in Spanish. We are in America which the primary language is English not Spanish. I am very offended as my ancestors were required to learn English and not use their native tongue. Why is this any different? I also think that if companies want to provide help on their phone lines in other languages then English speaking people should not have to press 1 for English. The other language should be pushing the button. I am tired that the English speaking people in our country have to put up with all these other languages when they should learn English in order to live here. I promise you if you go to another country they do not cater to us.

     
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Wrong Order Twice After a 5 Minute Discussion
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LIVINGSTON, TEXAS -- May 19, 2012, it started around 9pm. I and my daughter ordered 2 grilled chicken Gorditas with extra Baja sauce on the side. I paid and went home. I got home opened my order and it was totally wrong. I ended up with 2 crunchy cheesy Gorditas, which sounds nothing like "I want two grilled chicken Gorditas with extra Baja sauce on the side". The breading was a regular tortilla and a taco shell inside and there was a little bit of lettuce and a lot of creamy stuff and I have no idea what the meat was.

So, I drove back 8 miles and told them the order was wrong, and explained what I ordered. I get two more of what they called Gorditas, this time it is a soft tortilla and lettuce, tomato and hamburger meat. I said no, this is not a Gordita! I explained that the chicken Gordita is a thicker bread and smaller with grilled chicken meat, lettuce and tomato and I wanted extra Baja on the side. They said no, that is the chicken Gordita....I said no. They said you want a Chalupa, I said no that is fried.

I explained to them AGAIN for the third time what I order all the time, and the cook said "I make them all the time!" I said "well give me my money back I have lost my appetite." So she gives me my money back and the two orders I don't want. And they both have hamburger on them and neither one has the Gordita breading. So, you might want to start training your staff on what they are preparing and selling!!! I told her the sign shows clearly what I was ordering. I usually would not drive back as gas is too high to do that. If the order would have at least had chicken on them I would have eaten it!! I don't eat beef! SO I wasted time and gas for your Livingston Texas Taco Bell's mistakes!!! All within one hour!! I will never eat there again!!!

And a good while back a previous employee said that place is so nasty and you would not believe what they do to the food there! And how dirty it is in the food preparation area. She was not fired. She left there on good terms and went to college, just so you know.

     
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Bring Back Triple Steak Stack!!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EVERYWHERE -- Please bring back the Triple Steak Stack. I really never ate at Taco Bell, until the triple steak stack came around. It was the best thing I have ever eaten at any Taco Bell. I literally went about 3 to 4 times a week and when it was only for a limited time that was a drag! And when Taco Bell stops carrying it I have NEVER been there since.

I know I am not the only one that feels this way. And if they want to compete with their competitors they need to bring it back. Taco bell has lost my business and I don't plan on ever going out to eat at a Taco Bell again. Rarely eaten there before the Triple Steak Stack and don't plan on eating there after.

     
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