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Employee stole my Bank Card and went on a Gas Station spending spree
By -

COSTA MESA, CALIFORNIA -- 07/01/2010- He has been arrested!!! The Taco Bell employee was arrested on 6/25/2010 I have to appear in court on the 8th of July and I am scared. It is open court and I fear that anyone could follow me home, this will be his second strike and I am sure he is pissed. After all it was all over a measly 75 bucks. Now I am trying to figure out if I have any grounds to bring a civil suit against Taco Bell, seeing that they employed him as a cashier with the kind of prior convictions he had. I am sure they do backgrounds checks and hiring him in that position seems to be negligent to me. Vicarious liability??? Anyone have any suggestions?

On 6/13/2010 I picked up my daughter after taking my brother to the ER and finding out he had to be admitted to the hospital with a severe case of pneumonia. I asked my angel what she wanted for dinner as I was too tired to cook. She wanted Taco Bell so I proceeded to the Taco Bell on Harbor and Wilson in Costa Mesa, CA. I was using my blue-tooth headset giving my mother an update on my brother's condition which I suspect the cashier noticed and took advantage of my being a little distracted. I paid with my bank card, got my food, went home, and ate.

About 30 minutes later I went down the block to my local convenience store and when I got to the counter to pay my card was nowhere to be found. I went out to my car and checked it thoroughly, no card. Went and searched my house-dumped my purse out, still, no card. I thought to myself it will show up tomorrow in some obvious spot. Went on-line to bank account Monday morning and there are 2 $1.00 holds from an automated fuel dispenser, if you don't know what that is, it is when you use credit at the gas pump, a few days later the charge will hit your account for the full amount and the dollar hold will drop.

At this point one has hit my bank at $75.00 and we are still waiting for the other one to hit. My bank has been great and has already given me a provisional credit for the $75.00. I am also lucky to have good friends that transferred money to my account to keep my rent check from bouncing because if that happened I may have been up for an eviction. I am curious to see how much the next charge was. Now I can't say %100 it was the cashier but I made my purchase at 5:42 PM then at 6:10 PM the first fraudulent charged was placed 1 block away from Taco Bell and then at 6:20 PM the second fraudulent charge took place on the same street 3 blocks away.

Coincidence? I think not. Will be off to make the Police report tomorrow morning and placed a formal complaint with Taco Bell Corporate today. If this guy has a history of theft they may be in for a lawsuit under "vicarious liability" in which the company is responsible for the actions of the employee while at work. I am pissed and every time I talk about it I start to cry, it really is true, you feel totally violated.

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Order, Pickup Line
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WILLINGBORO, NEW JERSEY -- At approx 9:07 pm there was a car ordering at the Taco Bell and I was the car next, behind it. At this time 15 minutes went by, the car was still giving his/her order to the attendant. Please note: There was no other cars waiting to be served. So, I alerted the driver, by my horn and the Taco Bell attendant inside at the window taking their order instructed the car to come to the delivery window. So, I look at my clock it then, was 9:19 pm and still their order did not come out but, the order was approx $34.00 on the digital display for that customer. That customer was at the window approx another 10 minutes waiting for their order patiently.

So, I could not go around them, to leave or pull out of line, because the driveway was design to not get out of line. At approx 9:27 pm the customer left with order. When I got to window, I ask for manager and her reply was they don't control the customer orders in line. My reply since I was the only one in line you had me wait approx 25 mins, and I suggested big orders like that have customer pull in parking lot or come inside, but since I was, only one in line and your attendant kept checking to see if anyone was behind me you made me wait... I told manager I will never come there again, and was going to make a complaint.

Conclusion: I feel that the design of the delivery line for customers do not give you a choice to pull out of line when you see the customer in front of you has a big order. The management should be aware of other customers in line, the waiting period a common courtesy toward other customers, but I guess since I was the only person in line at the wrong time, caused me this drama. I did not order anything, but wanted to leave, but could not go around customers in front of me. Management made me feel that I was wrong. I hope my complaint will be helpful to others, but I was a loyal customer there approx 2 times a week and the shift knows I come there too.

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Commercials
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ELK GROVE, CALIFORNIA -- I want to know why Taco Bell's commercial are in Spanish. We are in America which the primary language is English not Spanish. I am very offended as my ancestors were required to learn English and not use their native tongue. Why is this any different? I also think that if companies want to provide help on their phone lines in other languages then English speaking people should not have to press 1 for English. The other language should be pushing the button.

I am tired that the English speaking people in our country have to put up with all these other languages when they should learn English in order to live here. I promise you if you go to another country they do not cater to us.

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Bring Back the Enchorita and Make It Bigger
StarStarStarStarEmpty StarBy -
Rating: 4/51

As a life long consumer of 43 yrs of Taco Bell, and a father of two wonderful girls, we love it!! But, I think you have done a bad thing. I love the enchorita and have eaten it all my life even as a kid. Years ago, Taco Bell used to put black olives on it. That shows I'm telling the truth. Which you've stopped doing. And for a long time it was hidden from the menu like you didn't want to sell it.

Now, you did an injustice of omitting it from menu and added the stuffed burrito in its place which sucks in my book!!! Is the company going out of business? Even the kid meals with toys are omitted. My family and two daughters have never been a McDonald fan! So we always go to Taco Bell! So I beg you to put enchoritos back on menu please.

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Unprofessional / Bad Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OAK CREEK, WISCONSIN -- This was one of the worst fast food chains ever run in Oak Creek Wisconsin. 5 cars including myself waited in the drive through line for 15 minutes before someone answered. The car that was first in line actually beeped her horn numerous times to get them to answer. When I finally was able to get my food from the window, a punk mouthed teenager handed me my tacos, and slammed the window door saying good night.

When I opened my bag, all the tacos were not wrapped and all the fillings from the tacos were in the bag. I called to talk to their manager and they had me in hold for 30 minutes until I finally hung up. I went into the establishment and they told me there was no manager on staff today and won't be able to replace the food without a manager's okay. You people suck at the Oak Creek Taco Bell. You should be ashamed how you interact with people. Don't go there. Go to a better run establishment. I won't be visiting any Taco Bell soon.

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It Is Sad for This Taco Bell to Charge Customers for Water
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORWALK, CALIFORNIA -- On November 21-2013 I visited the Taco Bell 11005 Imperial Highway Norwalk CA, with my family. My son is obsessed with Taco Bell but when they charged us for a cup of water we were all disappointed. I feel that this is unfair. I also contacted Consumer Affairs to place a complaint regarding this situation and they stated to write a complaint to you guys because there's a law that water should be free to customers.

Also I visited a different Taco Bells in the area. I've asked for water and they didn't charge me. So I asked them "is water free here" and they stated "yes we never charge for water." Every restaurant has to give water free when you are a customer. My Ticket #s **.

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Slow Service and Poor Quality
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GRAY, TENNESSEE -- On November the 3rd and 10th 2013 we waited both times over thirty five minutes for our food, we were dining in. Both times there were extremely long lines in the drive through also. These two days were both on Sundays. One man who was behind me and had been waiting a lesser time asked the cashier for a refund because he had to catch a plane. She refused his refund and pushed his order ahead of me and other people. We love to take our grandchildren to Taco Bell. They love it and so do we. The food on both occasions was not as good as it usually is. This is will be our last trip to this store.

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Disappointed
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW MILFORD, CONNECTICUT -- I'm on the road a lot and like Taco Bell and usually get great service. Every time I go through New Milford I stop and give them another chance but I'm always disappointed. The same thing every time. They either don't have cup, hot sauce, soft taco shells, or like today out of cinnamon delights. If you go through the drive thru and get any item wrapped in the bag you're lucky because you usually have to rebuild the item after waiting 10 minutes. The biggest gripe is that when you walk to the front door you're greeted by at least two employees blowing smoke at you from their cigarettes. Sorry guys but never again.

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Bad Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CAMDEN, DELAWARE -- It seems that almost every time I go to my local Taco Bell/KFC half my order vanishes. This most recent time I ordered (among other things) a Nachos Bell Grande (Just that, not a combo) and 12 cookies (which they had in stock, I could see them) and didn't get either thing. Several times before I've gotten ripped off unless I had a small order but recently it was getting better so I neglected to check my entire order while in the building. It wasn't until I got home that I realized my folly but it's honestly not worth the time and gas to go back out for those two items. This is the last time I'll go there though as I'm tired of paying for more than I get.

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Surprising Service!
StarStarStarStarStarBy -
Rating: 5/51

INMAN, SOUTH CAROLINA -- I stopped in for a quick dinner on my way home from work. Let's be honest, fast food chains aren't known for customer service, and the people are usually unfriendly and unhappy. Which is why I was surprised to hear a cheerful voice in the speaker. She was polite, well spoken, and had a SMILE on her face. She was my FIRST good experience at a fast food chain EVER!

Her name was **. I have no idea if Taco Bell will ever see this post, but I hope they do, and I hope they recognize her. I work in the customer service industry, so I'm sympathetic to mistakes, but most drive through employees come equipped with a crappy attitude and rolling eyes. I NEVER write reviews. This is the first time in my life that I felt compelled to say something, and all I can say is ** was awesome!

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Taco Bell Rating:
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1.7 out of 5, based on 65 ratings and
185 reviews & complaints.
Contact Information:
Taco Bell
1 Glen Bell Way
Irvine, CA 92618
949-863-4500 (ph)
949-863-2252 (fax)
www.tacobell.com
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