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Employee stole my Bank Card and went on a Gas Station spending spree
By -

COSTA MESA, CALIFORNIA -- 07/01/2010- He has been arrested!!! The Taco Bell employee was arrested on 6/25/2010 I have to appear in court on the 8th of July and I am scared. It is open court and I fear that anyone could follow me home, this will be his second strike and I am sure he is pissed. After all it was all over a measly 75 bucks. Now I am trying to figure out if I have any grounds to bring a civil suit against Taco Bell, seeing that they employed him as a cashier with the kind of prior convictions he had. I am sure they do backgrounds checks and hiring him in that position seems to be negligent to me. Vicarious liability??? Anyone have any suggestions?

On 6/13/2010 I picked up my daughter after taking my brother to the ER and finding out he had to be admitted to the hospital with a severe case of pneumonia. I asked my angel what she wanted for dinner as I was too tired to cook. She wanted Taco Bell so I proceeded to the Taco Bell on Harbor and Wilson in Costa Mesa, CA. I was using my blue-tooth headset giving my mother an update on my brother's condition which I suspect the cashier noticed and took advantage of my being a little distracted. I paid with my bank card, got my food, went home, and ate.

About 30 minutes later I went down the block to my local convenience store and when I got to the counter to pay my card was nowhere to be found. I went out to my car and checked it thoroughly, no card. Went and searched my house-dumped my purse out, still, no card. I thought to myself it will show up tomorrow in some obvious spot. Went on-line to bank account Monday morning and there are 2 $1.00 holds from an automated fuel dispenser, if you don't know what that is, it is when you use credit at the gas pump, a few days later the charge will hit your account for the full amount and the dollar hold will drop.

At this point one has hit my bank at $75.00 and we are still waiting for the other one to hit. My bank has been great and has already given me a provisional credit for the $75.00. I am also lucky to have good friends that transferred money to my account to keep my rent check from bouncing because if that happened I may have been up for an eviction. I am curious to see how much the next charge was. Now I can't say %100 it was the cashier but I made my purchase at 5:42 PM then at 6:10 PM the first fraudulent charged was placed 1 block away from Taco Bell and then at 6:20 PM the second fraudulent charge took place on the same street 3 blocks away.

Coincidence? I think not. Will be off to make the Police report tomorrow morning and placed a formal complaint with Taco Bell Corporate today. If this guy has a history of theft they may be in for a lawsuit under "vicarious liability" in which the company is responsible for the actions of the employee while at work. I am pissed and every time I talk about it I start to cry, it really is true, you feel totally violated.

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Bring Back the Enchorita and Make It Bigger
StarStarStarStarEmpty StarBy -
Rating: 4/51

As a life long consumer of 43 yrs of Taco Bell, and a father of two wonderful girls, we love it!! But, I think you have done a bad thing. I love the enchorita and have eaten it all my life even as a kid. Years ago, Taco Bell used to put black olives on it. That shows I'm telling the truth. Which you've stopped doing. And for a long time it was hidden from the menu like you didn't want to sell it.

Now, you did an injustice of omitting it from menu and added the stuffed burrito in its place which sucks in my book!!! Is the company going out of business? Even the kid meals with toys are omitted. My family and two daughters have never been a McDonald fan! So we always go to Taco Bell! So I beg you to put enchoritos back on menu please.

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Unprofessional / Bad Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OAK CREEK, WISCONSIN -- This was one of the worst fast food chains ever run in Oak Creek Wisconsin. 5 cars including myself waited in the drive through line for 15 minutes before someone answered. The car that was first in line actually beeped her horn numerous times to get them to answer. When I finally was able to get my food from the window, a punk mouthed teenager handed me my tacos, and slammed the window door saying good night.

When I opened my bag, all the tacos were not wrapped and all the fillings from the tacos were in the bag. I called to talk to their manager and they had me in hold for 30 minutes until I finally hung up. I went into the establishment and they told me there was no manager on staff today and won't be able to replace the food without a manager's okay. You people suck at the Oak Creek Taco Bell. You should be ashamed how you interact with people. Don't go there. Go to a better run establishment. I won't be visiting any Taco Bell soon.

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It Is Sad for This Taco Bell to Charge Customers for Water
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NORWALK, CALIFORNIA -- On November 21-2013 I visited the Taco Bell 11005 Imperial Highway Norwalk CA, with my family. My son is obsessed with Taco Bell but when they charged us for a cup of water we were all disappointed. I feel that this is unfair. I also contacted Consumer Affairs to place a complaint regarding this situation and they stated to write a complaint to you guys because there's a law that water should be free to customers.

Also I visited a different Taco Bells in the area. I've asked for water and they didn't charge me. So I asked them "is water free here" and they stated "yes we never charge for water." Every restaurant has to give water free when you are a customer. My Ticket #s **.

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Slow Service and Poor Quality
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GRAY, TENNESSEE -- On November the 3rd and 10th 2013 we waited both times over thirty five minutes for our food, we were dining in. Both times there were extremely long lines in the drive through also. These two days were both on Sundays. One man who was behind me and had been waiting a lesser time asked the cashier for a refund because he had to catch a plane. She refused his refund and pushed his order ahead of me and other people. We love to take our grandchildren to Taco Bell. They love it and so do we. The food on both occasions was not as good as it usually is. This is will be our last trip to this store.

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Disappointed
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW MILFORD, CONNECTICUT -- I'm on the road a lot and like Taco Bell and usually get great service. Every time I go through New Milford I stop and give them another chance but I'm always disappointed. The same thing every time. They either don't have cup, hot sauce, soft taco shells, or like today out of cinnamon delights. If you go through the drive thru and get any item wrapped in the bag you're lucky because you usually have to rebuild the item after waiting 10 minutes. The biggest gripe is that when you walk to the front door you're greeted by at least two employees blowing smoke at you from their cigarettes. Sorry guys but never again.

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Bad Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CAMDEN, DELAWARE -- It seems that almost every time I go to my local Taco Bell/KFC half my order vanishes. This most recent time I ordered (among other things) a Nachos Bell Grande (Just that, not a combo) and 12 cookies (which they had in stock, I could see them) and didn't get either thing. Several times before I've gotten ripped off unless I had a small order but recently it was getting better so I neglected to check my entire order while in the building. It wasn't until I got home that I realized my folly but it's honestly not worth the time and gas to go back out for those two items. This is the last time I'll go there though as I'm tired of paying for more than I get.

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Rudeness
By -

ILLINOIS -- Recently I went to a Central Illinois Taco Bell. I went through drive thru and ordered only an order of nachos, a drink, and some Cinnamon Twists. I had my order planned out already when I pulled up to the speaker, and I waited for the order taker to say their little "Welcome to Taco Bell..." deal. Well that never happened. I sat there thinking that they must be busy. But after five minutes of just sitting there I finally honked my horn. I felt rude in doing so. I work in fast food myself and HATE when customers honk their horn at me. A very snippy girl came on and said, "I've been waiting for you to order for five minutes... are you FINALLY ready?"

My mouth was open in shock. I would get FIRED if I said that to someone in that tone. But I wasn't mean to her or rude, nor did I correct her and say that she hadn't informed me that I could have ordered yet. I just ordered my little order and she said, "Is that it? Just three things?". Yep. She told me my total and then I said, "Thank you" and she said, "Yup." I don't know why but the way she said "Yup" to my "Thank you" REALLY made me mad. I probably say thank you to customers at least three times minimum in a conversation. I pull up and there is a car in front of me. The guy must've had a HUGE order because he got (I counted) 10 bags of food handed to him.

So then I thought that may be that's why she was rude. She was busy with this guy's huge order, which on a side note is a very rude thing to do - coming through drive through and ordering a HUGE amount of food - if you have to pay more than $40 perhaps you should have taken your business inside. Anyway, after 10 minutes he got all his food and drove away. I got to the window gave the girl exact change, which she looked at and gave the loudest sigh, and waited 5 more minutes for my three things.

She finally came back to the window and pretty much threw my food and drink at me. I very politely asked her for some mild sauce to which she replied Why. I was dumbfounded by her level of rudeness. Seriously was she trying to get fired. I told her for my food and she grabbed sauce and shoved it in my hands.

Then I said thank you and she just went off on me - telling me how rude I was making her wait 5 minutes. How stupid I was to order three things, how dumb I was to want mild sauce for nachos. I sat there with my mouth open, just looking at her. I could see her coworkers laughing. I lost anybit of niceness I had left and told her to ** off and that I'd be speaking with her manager and corporate.

Well I went to Taco Bell the next day and asked to speak with a manager. I explained what happened to him, and he told me that there hadn't been a girl taking orders the night before. That no girl matching my description had been working. I asked for his superiors name and contact info and he REFUSED to give it to me. Needless to say, I'm pissed. I have corporate and told them but I'm not holding my breath on anything happening.

And for some clarifications, why did I sit there for five minutes instead of drive away. It was one of those stupid driveway like ones where you can't just drive off and there were cars behind me. I was NOT rude to her, as I said I work in fast food and it sucks when people are rude so I am always nice when I go to any fast food place. I was only rude in my telling her to ** off.

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Wrong order AGAIN & non-existent customer service
By -

WEST CHICAGO, ILLINOIS -- I started going to the Taco Bell in West Chicago, IL about two years ago. In fact, I used to frequent Taco Bell two to three times per week and after tonight's visit I have decided to NEVER GO BACK! (I have received countless wrong orders and experienced many lazy employees at this location). After numerous past experiences of excessive waiting times and noticing the obvious attempt to solely tend to the drive through, I learned very quickly to only order via the drive through.

I ordered at the drive through intercom, in which the order taker displayed the correct order on the ordering screen. When I approached the window I noticed a bag already sitting on the ledge of the open pickup window. This immediately alarmed me because it was 14 degrees outside and my order was exposed to the cold.

As I unfortunately expected, the employee at the window handed me the infamous bag and mumbled the total to me. I paid for my food and pulled ahead to check my order. I opened the bag only to find my food crammed in a bag that was way too small. The first item I picked up was supposed to be a spicy chicken burrito. Instead was some other burrito made with a stale tortilla. This tortilla was so stale that it cracked apart in my hand.

Next, was supposed to be a simple bean burrito. I got some kind of bean & rice burrito with a lot of cheese sauce. (Not to mention they were both ice cold). I parked my vehicle and went inside the store to get the order corrected. When I went inside, I had to wait behind another customer in line who had also received the wrong food and was getting his order corrected.

While I was waiting, an employee approached me stating, "How can I help you?" I explained the situation and requested a new order. The employee replied, "I don't work the drive through." I explained that I was not currently in the drive through but standing in the lobby. For the second time, I requested a new order. The employee walked away and began chatting with another employee who was sitting at one of the lobby tables on a break. It was obvious that this employee was not going to help me. I was being ignored.

Centering my attention on the eight employees tending to the drive through and with a loud voice I requested the store manager. My request attracted the attention of every employee in the store and I was immediately addressed by a woman claiming to be the manager. The woman insisted that she was informed of my incorrect order, but she was busy. By this time I was frustrated and I just wanted my money back.

I requested my refund and explained that I was not given a receipt with my original order. After some persuasion the manager opened the cash register and gave me my money back. The entire incident wasted about 25 minutes of my time. There was no smile with the service, not to mention an apology. I will tell everyone I know about the poor service at this location and tonight was my last time ever spending money at Taco Bell.

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Poor service all around
By -

WOODBURN, OREGON -- On August 30th 2007 at 7:00 PM I ordered through the drive through at location TB3536 in Woodburn Oregon - 8 crunchy taco's 2 bean burritos and a nacho bell grande. My voice was hoarse but not that bad that ** could not hear me, however on 3 tries he kept getting the order wrong and kept repeating the wrong order to me: "6 soft tacos and 2 bean burritos". He quoted me an incorrect price as well for what my order was. I drove forward and he repeated the wrong order to me and I corrected him. He then repeated the wrong order to me again! A third time I corrected him and when he told me the price I thought he might have gotten the order correctly now.

When he handed me my food I naturally wanted to check the order to be sure it was correct. All that food was stuffed into a medium sized bag, so as I tried to go through the bag tacos began to break, some of them were stuffed in the bag upside down making it hard to count them. At that point I decided I was done and I did not want to eat broken tacos so I told ** the order was packaged improperly and I swung the bag toward the drive-through window as I drive a tall SUV and the window was low. I missed partly and some of the food in the overstuffed bag fell out.

I asked for a refund and I was told no that I had thrown the food at him and I was not going to get a refund. I tried to explain I did not throw the food, but ** (who claims to be the manager) kept insisting I threw the food and kept yelling at me to move my car. Another employee who I did not get her name also started yelling at me to move my car and that I had thrown the food at them. They said they were going to call the police and at that point I said good go ahead, but if you just give me my money back I will be happy to leave.

Pablo screamed at me no I threw the food. I did move my car I parked and when inside the store. I asked to speak to a manager and I was totally ignored. There was a man on the floor named ** working and I asked him who was the manager? He said he did not know.

I went back up to the counter and asked again louder this time to speak to the manager. Pablo came to the counter with my remaining food offered it to me. I said "no - I want my money back and I want to speak to the store manager." He claimed he was the store manager and no I threw food, he was not giving me my money back. I asked for the name of **'s boss and he just walked away. While this was going on I was on hold with Taco Bell Customer Service.

I filed a complaint with customer service and I was told I would receive a call from the district manager. I request that call be on Tuesday September 4th. Today is Tuesday September 4th and it is now 4:51 PM PST and I have not received a call, though I did get a letter from Taco Bell today postmarked August 31 from Florida, thanking me for my input and stating: "I have forwarded your comments to the appropriate team member in order to help us toward continuous improvement."

What does that mean? To me it means we don't care that Taco Bell does not care nor am I going to get my $12.30 back. In addition today I tried to call the location via looking the location up in my local phone book, the number listed is a fax line only. Needless to say I will not be eating at Taco Bell ever again.

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Taco Bell Rating:
Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 64 ratings and
183 reviews & complaints.
Contact Information:
Taco Bell
1 Glen Bell Way
Irvine, CA 92618
949-863-4500 (ph)
949-863-2252 (fax)
www.tacobell.com
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