MADISON, NORTH CAROLINA -- June 13, 2013, I arrived at Taco Bell, gave my order. There was only 1 employee working the cash register, preparing the food, and taking orders from the drive thru. This guy was by himself. There were 2 employees outside taking a smoke break. The single employee took my order, failed to take the payment for it, then proceeded to take the order from person behind me, and failed to take his payment as well.
This single employee had to prepare the food orders, and also take orders from the drive thru. It was a very long wait, since this poor guy was doing everything alone. Finally, I asked what cost for my order. In confusion, the employee charged me for the order from customer behind me. We had a discussion about charging me the wrong cost, plus I received the wrong order. I left the food on the counter and I will not be back to that location. I think if three people are working, only 1 of them should be on break, not 2. This is very poor management, especially for a Saturday night.
STOCKTON, CALIFORNIA -- I left my phone in a Taco Bell restaurant I don't live far and was back within a half hour I realized phone was gone. My husband GPS my phone and it gave location of the Taco Bell. The manager denied phone was there, did not offer to look in office, did not once ask any employee there, just was quick to keep saying not there....clearly a lie GPS is pretty accurate.
Managers name was ** she said only her and another employee was there when clearly I saw her talking to someone else in office. Then later I text phone asking please return person text back saying they bought my phone from someone at Taco Bell... These are the kind of employees you have working for you and there were no other customers in the dining area...think you should expect more integrity from your employees.
WHITBY ONT. CANADA -- Went to Taco Bell Friday May 24 at 6 pm and ordered 2 mix 5 item box meals and 2 bean enchiladas. When I took the 2 bite of bean enchilada there was a long hair in my mouth. I pulled it out and then threw both of them in the garbage. I was very disgusted with finding the hair and question as to why they do not wear hair nets, men and women as they do handle food. Have no interest as to eating there ever again as I will check to see if they are wearing hair nets. I enjoy Taco Bell but am turned off it now.
CHATSWORTH, GEORGIA -- The line was to the door when we got there. I understand that. They had one cashier and conveniently did a shift change and left no cashier at the counter for over five minutes. When our order was finally taken, we thought the worst was over... hahahaha!!
Twenty one minutes later, we still did not have our two tacos. I approached the counter and when asked what I needed, I responded that "I just want to know why it takes twenty one minutes to get two tacos." Four minutes later, we got our food!! Not counting time in line, time from our order being taken, it took twenty five minutes to get our small order.
The manager told me to call the number on the back. It would not accept the store number of 005033. I tried to enter it several ways, but that number was invalid. I then tried the opinionport online survey and could get nowhere with that either!! Guess, you can do whatever you want and provide crappy service, when there is no one for the customers to complain to!!
The Spanish rice that is... I've noticed lately that the 7-layer burrito just doesn't quite taste the same anymore. It seems to be lacking something, and overall just bland. I unrolled my burrito and discovered that instead of the traditional Spanish rice, they had replaced it with a white rice. Two things instantly crossed my mind. The first notion was that they forgot to put the seasoning and such, and the rice was just plain old white rice. But after dissecting it further, I realized that it was the cilantro white rice that they now use.
So I assumed that they were just out of the Spanish rice at the time, and merely substituted one rice with another. No big deal. Nothing too major worth fretting over. However, the next time I ordered the same item, I got the same result. Fool me once, shame on you. Fool me twice, shame on me.
Well, come to find out... they actually discontinued the Spanish rice altogether! It's bad enough they got rid of one of my all-time favorite items, the chili cheese burrito, but now they've gone too far. About the only thing left worth a darn is their cheesy gordita crunch. You lose that, and you lose me.
Now an update on my money. I got a letter today from the Tucson Police department saying to pick up my $10.00 dollars, it turns out it was real money all along. I called Taco Bell and the area manager ** was a JERK. They refuse to give me any freebies for the time I spent, waiting for the Police, and now I have to go clear across town to retrieve my money. So do yourself a favor instead of running for the border, run away from Taco Bell.
My story... I had the same thing happen to me this week in Tucson AZ., at the Taco Bell on Golf Links/Harrison. On Wed. May 4th, I was in the drive through, and I handed them a Ten Dollar bill which was dated 1969, and back then our US money did not have the security strips, or the watermarks on them. The cashier held it up to the light to look for these features, she didn't see them. So she went back to the manager with the bill.
He came back up to the drive through counter, and told me that the bill was no good, and was funny money. I tried to tell them about how money used to be. So they said they had to keep it and call the Police. I called 911 myself and told the Police to come ASAP. They came, looked at my money, and said it looked real to them, but they had to take it, seeing Taco Bell complained. So now it is in the hands of the city of Tucson, waiting for the Secret Service approval of it being real money.
ILLINOIS -- Recently I went to a Central Illinois Taco Bell. I went through drive thru and ordered only an order of nachos, a drink, and some Cinnamon Twists. I had my order planned out already when I pulled up to the speaker, and I waited for the order taker to say their little "Welcome to Taco Bell..." deal. Well that never happened. I sat there thinking that they must be busy. But after five minutes of just sitting there I finally honked my horn. I felt rude in doing so. I work in fast food myself and HATE when customers honk their horn at me. A very snippy girl came on and said, "I've been waiting for you to order for five minutes... are you FINALLY ready?"
My mouth was open in shock. I would get FIRED if I said that to someone in that tone. But I wasn't mean to her or rude, nor did I correct her and say that she hadn't informed me that I could have ordered yet. I just ordered my little order and she said, "Is that it? Just three things?". Yep. She told me my total and then I said, "Thank you" and she said, "Yup." I don't know why but the way she said "Yup" to my "Thank you" REALLY made me mad. I probably say thank you to customers at least three times minimum in a conversation. I pull up and there is a car in front of me. The guy must've had a HUGE order because he got (I counted) 10 bags of food handed to him.
So then I thought that may be that's why she was rude. She was busy with this guy's huge order, which on a side note is a very rude thing to do - coming through drive through and ordering a HUGE amount of food - if you have to pay more than $40 perhaps you should have taken your business inside. Anyway, after 10 minutes he got all his food and drove away. I got to the window gave the girl exact change, which she looked at and gave the loudest sigh, and waited 5 more minutes for my three things.
She finally came back to the window and pretty much threw my food and drink at me. I very politely asked her for some mild sauce to which she replied Why. I was dumbfounded by her level of rudeness. Seriously was she trying to get fired. I told her for my food and she grabbed sauce and shoved it in my hands.
Then I said thank you and she just went off on me - telling me how rude I was making her wait 5 minutes. How stupid I was to order three things, how dumb I was to want mild sauce for nachos. I sat there with my mouth open, just looking at her. I could see her coworkers laughing. I lost anybit of niceness I had left and told her to ** off and that I'd be speaking with her manager and corporate.
Well I went to Taco Bell the next day and asked to speak with a manager. I explained what happened to him, and he told me that there hadn't been a girl taking orders the night before. That no girl matching my description had been working. I asked for his superiors name and contact info and he REFUSED to give it to me. Needless to say, I'm pissed. I have corporate and told them but I'm not holding my breath on anything happening.
And for some clarifications, why did I sit there for five minutes instead of drive away. It was one of those stupid driveway like ones where you can't just drive off and there were cars behind me. I was NOT rude to her, as I said I work in fast food and it sucks when people are rude so I am always nice when I go to any fast food place. I was only rude in my telling her to ** off.
WEST CHICAGO, ILLINOIS -- I started going to the Taco Bell in West Chicago, IL about two years ago. In fact, I used to frequent Taco Bell two to three times per week and after tonight's visit I have decided to NEVER GO BACK! (I have received countless wrong orders and experienced many lazy employees at this location). After numerous past experiences of excessive waiting times and noticing the obvious attempt to solely tend to the drive through, I learned very quickly to only order via the drive through.
I ordered at the drive through intercom, in which the order taker displayed the correct order on the ordering screen. When I approached the window I noticed a bag already sitting on the ledge of the open pickup window. This immediately alarmed me because it was 14 degrees outside and my order was exposed to the cold.
As I unfortunately expected, the employee at the window handed me the infamous bag and mumbled the total to me. I paid for my food and pulled ahead to check my order. I opened the bag only to find my food crammed in a bag that was way too small. The first item I picked up was supposed to be a spicy chicken burrito. Instead was some other burrito made with a stale tortilla. This tortilla was so stale that it cracked apart in my hand.
Next, was supposed to be a simple bean burrito. I got some kind of bean & rice burrito with a lot of cheese sauce. (Not to mention they were both ice cold). I parked my vehicle and went inside the store to get the order corrected. When I went inside, I had to wait behind another customer in line who had also received the wrong food and was getting his order corrected.
While I was waiting, an employee approached me stating, "How can I help you?" I explained the situation and requested a new order. The employee replied, "I don't work the drive through." I explained that I was not currently in the drive through but standing in the lobby. For the second time, I requested a new order. The employee walked away and began chatting with another employee who was sitting at one of the lobby tables on a break. It was obvious that this employee was not going to help me. I was being ignored.
Centering my attention on the eight employees tending to the drive through and with a loud voice I requested the store manager. My request attracted the attention of every employee in the store and I was immediately addressed by a woman claiming to be the manager. The woman insisted that she was informed of my incorrect order, but she was busy. By this time I was frustrated and I just wanted my money back.
I requested my refund and explained that I was not given a receipt with my original order. After some persuasion the manager opened the cash register and gave me my money back. The entire incident wasted about 25 minutes of my time. There was no smile with the service, not to mention an apology. I will tell everyone I know about the poor service at this location and tonight was my last time ever spending money at Taco Bell.
WOODBURN, OREGON -- On August 30th 2007 at 7:00 PM I ordered through the drive through at location TB3536 in Woodbrun Oregon - 8 crunchy taco's 2 bean burritos and a nacho bell grandee. My voice was horse but not that bad that Pablo could not hear me however on 3 tries he kept getting the order wrong and kept repeating the wrong order to me: "6 soft tacos and 2 bean burritos". He quoted me an incorrect price as well for what my order was. I drove forward and he repeated the wrong order to me and I corrected him, he then repeated the wrong order to me again! A third time I corrected him and when he told me the price I thought he might have gotten the order correctly now. When he handed me my food I naturally wanted to check the order to be sure it was correct. All that food was stuffed into a meduim sized bag, so as I tried to go through the bag tacos began to break, some of them were stuffed in the bag upside down making it hard to count them. At that point I decided I was done and I did not want to eat broken tacos so I told Pablo the order was packaged improperly and I swung the bag toward the drive through window as I drive a tall SUV and the window was low. I missed partly and some of the food in the overstuffed bag fell out.
I asked for a refund and I was told no that I had thrown the food at him and I was not going to get a refund. I tried to explain I did not throw the food, but Pablo (who claims to be the manager) kept insisting I threw the food and kept yelling at me to move my car. Another employee who I did not get her name also started yelling at me to move my car and that I had thrown the food at them. They said they were going to call the police and at that point I said good go ahead, but if you just give me my money back I will be happy to leave. Pablo screamed at me no I threw the food. I did move my car I parked and when inside the store. I asked to speak to a manager and I was totally ignored. There was a man on the floor named Martin working and I asked him who was the manager? He said he did not know.
I went back up to the counter and asked again louder this time to speak to the manager. Pablo came to the counter with my remaining food offered it to me. I said no - I want my money back and I want to speak to the store manager. He claimed he was the store manager and no I threw food he was not giving me my money back. I asked for the name of Pablo's boss and he just walked away. While this was going on I was on hold with Taco Bell Customer Service.
I filed a complaint with customer service and I was told I would receive a call from the district manager. I request that call be on Tuesday September 4th. Today is Tuesday September 4th and it is now 4:51 PM PST and I have not received a call, though I did get a letter from Taco Bell today post marked August 31 from Florida. thanking me for my input and stating: "I have forwarded your comments to the appropriate team member in order to help us toward continuous improvement." What does that mean? To me it means we don't care that Taco Bell does not care nor am I going to get my $12.30 back.
In addition today I tried to call the location via looking the location up in my local phone book, the number listed is a fax line only. Needless to say I will not be eating at Taco Bell ever again.
CLEVELAND, MISSISSIPPI -- I went to try the triple steak stack for the first time and was highly disappointed. Not only was the bread soggy but it was not triple the steak. Maybe half the steak. When I made it home and opened the sandwich I was disappointed but did not want to drive back to Taco Bell to have them explain why they served customers something like that. I don't eat at Taco Bell much and never will again.