WOODBURN, OREGON -- On August 30th 2007 at 7:00 PM I ordered through the drive through at location TB3536 in Woodburn Oregon - 8 crunchy taco's 2 bean burritos and a nacho bell grande. My voice was hoarse but not that bad that ** could not hear me, however on 3 tries he kept getting the order wrong and kept repeating the wrong order to me: "6 soft tacos and 2 bean burritos". He quoted me an incorrect price as well for what my order was. I drove forward and he repeated the wrong order to me and I corrected him. He then repeated the wrong order to me again! A third time I corrected him and when he told me the price I thought he might have gotten the order correctly now.
When he handed me my food I naturally wanted to check the order to be sure it was correct. All that food was stuffed into a medium sized bag, so as I tried to go through the bag tacos began to break, some of them were stuffed in the bag upside down making it hard to count them. At that point I decided I was done and I did not want to eat broken tacos so I told ** the order was packaged improperly and I swung the bag toward the drive-through window as I drive a tall SUV and the window was low. I missed partly and some of the food in the overstuffed bag fell out.
I asked for a refund and I was told no that I had thrown the food at him and I was not going to get a refund. I tried to explain I did not throw the food, but ** (who claims to be the manager) kept insisting I threw the food and kept yelling at me to move my car. Another employee who I did not get her name also started yelling at me to move my car and that I had thrown the food at them. They said they were going to call the police and at that point I said good go ahead, but if you just give me my money back I will be happy to leave.
Pablo screamed at me no I threw the food. I did move my car I parked and when inside the store. I asked to speak to a manager and I was totally ignored. There was a man on the floor named ** working and I asked him who was the manager? He said he did not know.
I went back up to the counter and asked again louder this time to speak to the manager. Pablo came to the counter with my remaining food offered it to me. I said "no - I want my money back and I want to speak to the store manager." He claimed he was the store manager and no I threw food, he was not giving me my money back. I asked for the name of **'s boss and he just walked away. While this was going on I was on hold with Taco Bell Customer Service.
I filed a complaint with customer service and I was told I would receive a call from the district manager. I request that call be on Tuesday September 4th. Today is Tuesday September 4th and it is now 4:51 PM PST and I have not received a call, though I did get a letter from Taco Bell today postmarked August 31 from Florida, thanking me for my input and stating: "I have forwarded your comments to the appropriate team member in order to help us toward continuous improvement."
What does that mean? To me it means we don't care that Taco Bell does not care nor am I going to get my $12.30 back. In addition today I tried to call the location via looking the location up in my local phone book, the number listed is a fax line only. Needless to say I will not be eating at Taco Bell ever again.
CLEVELAND, MISSISSIPPI -- I went to try the triple steak stack for the first time and was highly disappointed. Not only was the bread soggy but it was not triple the steak. Maybe half the steak. When I made it home and opened the sandwich I was disappointed but did not want to drive back to Taco Bell to have them explain why they served customers something like that. I don't eat at Taco Bell much and never will again.
LOS ANGELES, CALIFORNIA -- On 12/14/10 @ 9:23pm I decided to have an XXL Chalupa from Restaurant #17931 through the drive through. I have ordered this item from another Taco Bell in Commerce, CA and it is made just like the photo. At the above mentioned location I have ordered this item before it was poorly made even then. But on this night I ordered two XXL Chalupas (the mistake couldn't be repeated-right? WRONG!) Drove home to open the nacho plate to find the filling befitting their small beef chalupa. This is the SECOND time I have ordered XXL Chalupa from this location.
I was so disgusted. I got re-dress & drove back to restaurant to request my money back. I can only assume the woman was the manager. She took my original order and she said she was sorry. I know she must have seen the chalupa because they were not in the box but on the plate used for nacho bell grande. The lids is clear so she should have seen how poorly made the chalupas were made. If I could upload the photos of the two XXL Chalupas from my iPhone so you would know exactly what I am talking about. I will not order food from that location again. I will switch to DEL Taco- at least they are consistent regardless of their location.
ALTOONA, PENNSYLVANIA -- Do not dine in. You can't tell which table had a diapered behind on it last. I watched, and took photos, of a young couple who let their toddler dressed in diaper and dress, no shorts or plastic pants even to cover the diaper, sit on TOP of the table for the duration of their meal. Grossly unsanitary as well as dangerous for the child. None of the employees seemed to mind. Going to be a very long time before I ever go back, and if I do, it will be the drive through. I prefer dining in, and Taco Bell is now off my list.
FARMINGTON, NEW MEXICO -- Well, now you actually can. And not just the spork of yesteryear. Spork? I never did like the sound of that word. Just creepy if you ask me. Anyway, as luck would have it, the Taco Bell location I visited for lunch today actually had regular forks! Knives too! I was delirious and dancing naked in my own little utensil utopia.
Perhaps they've had these awhile, but not since my last visit (not sure when that was exactly?). But it makes eating my Mexican pizza a whole lot easier than using the curvature of the spork. Yeah, I know... it takes a lot of gall to call anything from Taco Bell "Mexican" or a "pizza". But I was hungry and it temporarily satisfied me.
I would also like to point out that they made a mistake on my order. I asked for a cheesy gordita crunch, and when I opened it up at my table/booth, it didn't have any cheese, lettuce, etc... Therefore, I was presented with a couple of different options. I could throw a tantrum and start berating the employees for poor customer service and messing up my order. I could just ask for another one to replace mine.
I chose the latter. I simply walked up to the counter, explained my garnishment gaffe, and allowed them the opportunity to correct the situation. She politely took the incorrect one, discarded it in the trash, and promptly asked the line server to make a fresh one. Problem solved. Positive outcome. Great service! As I always say, great customer service isn't about being mistake-free, everyone makes them. But instead, great customer service is what they do to correct the situation. Good job Taco Bell!
Hello Taco Bell. I too have been eating your product as long as I can remember. I used to get full or at least satisfied after a meal. I mean the basic meal combo, but that was some time ago. Taco Bell had the feeling of homemade in every bite. Now, if I really want that authentic Taco Bell taste, it's a shame I have to buy your commercial seasoning packet and mix it myself. I buy some top 95/5 or 80/20 beef that is still more consistent after draining the fat than the mix you serve. I then scramble it down to the old Taco Bell measure, while simmering it in your seasonings of course. I then top it with your packets of sauces for that finished old-school Taco Bell taste.
We the Consumers will be with you always. That is what you're counting on right? Then why subject the loyal to a mixture of whatever, that's more consistent to canned cat or dog food. With of course the special seasoning and fillers. You say "the deals you offer are more about what the public can get for the dollar." But how about “filling or feeling the public with our dollars”? You're going to spend millions on campaigns and infomercials to become a magician, telling us our eyes and taste deceive us.
Those of us that are old enough and die-hard Taco Bell-ions have always known. You cut the mix to swell your profits, just like dope dealers. Unfortunately the old-school, die-hard Taco Bell-ions have to suffer the Taco-Dope you're passing on to the younger generation as The Original. You feel me Taco Bell? Feed us don't deceive us. That's the Government's Job.
While I have never been a huge fan of Taco Bell, I must compliment them on their new chicken flatbread. I am not quite sure what type of sauce they are using, but it is simply delicious. It has a thick, rich hickory flavor to it that is astounding. These are adjectives not generally associated with fast food establishments. The best part is that they only cost $.99!
SAN ANTONIO, TEXAS -- Hi to all that read this. I am a team member at a KFC/Taco Bell. Years ago I used to be an Assistant and have recently gone back due to a much needed 3rd income to the household. I have read a lot of customer complaints about how rude, slow, inaccurate....etc. employees and managers of fast food restaurants are. And I have to say the ones I have read warrant a complaint and am shocked by how some of the stores are run and how the employees treat customers with valid complaints.
But, since I do work front register and am as nice as can be to every customer there are the customers that they themselves are the rude ones and warrant a complaint about them. I'm talking about the customers who don't say Hi back, look at you, or even acknowledge your existence. The customers on the cell phones. The customers who spit their multiple item order with plus this and minus this with such speed that I have to ask for a sec to ring it up correctly to which I get a very annoyed look from them. The customers who make an ungodly mess where they eat or the ones who use the restroom and make it point to put fecal matter on walls, pee on floors, and yes leave used tampons on floors.
I would have to say for every 1 rude customer I have 10 nice ones. But those rude customers need to realize that the person behind the counter (Me) is a human being too and I am there to serve them. It's my job no ifs, ands, or buts. I guess I'm just upset at how mean/rude some people are. So self-centered that no one, me or the other customers behind them or who are dining with them matter.
WILLINGBORO, NEW JERSEY -- At approx 9:07 pm there was a car ordering at the Taco Bell and I was the car next, behind it. At this time 15 minutes went by, the car was still giving his/her order to the attendant. Please note: There was no other cars waiting to be served. So, I alerted the driver, by my horn and the Taco Bell attendant inside at the window taking their order instructed the car to come to the delivery window. So, I look at my clock it then, was 9:19 pm and still their order did not come out but, the order was approx $34.00 on the digital display for that customer. That customer was at the window approx another 10 minutes waiting for their order patiently.
So, I could not go around them, to leave or pull out of line, because the driveway was design to not get out of line. At approx 9:27 pm the customer left with order. When I got to window, I ask for manager and her reply was they don't control the customer orders in line. My reply since I was the only one in line you had me wait approx 25 mins, and I suggested big orders like that have customer pull in parking lot or come inside, but since I was, only one in line and your attendant kept checking to see if anyone was behind me you made me wait... I told manager I will never come there again, and was going to make a complaint.
Conclusion: I feel that the design of the delivery line for customers do not give you a choice to pull out of line when you see the customer in front of you has a big order. The management should be aware of other customers in line, the waiting period a common courtesy toward other customers, but I guess since I was the only person in line at the wrong time, caused me this drama. I did not order anything, but wanted to leave, but could not go around customers in front of me. Management made me feel that I was wrong. I hope my complaint will be helpful to others, but I was a loyal customer there approx 2 times a week and the shift knows I come there too.