While I have never been a huge fan of Taco Bell, I must compliment them on their new chicken flatbread. I am not quite sure what type of sauce they are using, but it is simply delicious. It has a thick, rich hickory flavor to it that is astounding. These are adjectives not generally associated with fast food establishments. The best part is that they only cost $.99!
Now an update on my money. I got a letter today from the Tucson Police department saying to pick up my $10.00 dollars, it turns out it was real money all along. I called Taco Bell and the area manager ** was a JERK. They refuse to give me any freebies for the time I spent, waiting for the Police, and now I have to go clear across town to retrieve my money. So do yourself a favor instead of running for the border, run away from Taco Bell.
My story... I had the same thing happen to me this week in Tucson AZ., at the Taco Bell on Golf Links/Harrison. On Wed. May 4th, I was in the drive through, and I handed them a Ten Dollar bill which was dated 1969, and back then our US money did not have the security strips, or the watermarks on them. The cashier held it up to the light to look for these features, she didn't see them. So she went back to the manager with the bill.
He came back up to the drive through counter, and told me that the bill was no good, and was funny money. I tried to tell them about how money used to be. So they said they had to keep it and call the Police. I called 911 myself and told the Police to come ASAP. They came, looked at my money, and said it looked real to them, but they had to take it, seeing Taco Bell complained. So now it is in the hands of the city of Tucson, waiting for the Secret Service approval of it being real money.
SAN ANTONIO, TEXAS -- Hi to all that read this. I am a team member at a KFC/Taco Bell. Years ago I used to be an Assistant and have recently gone back due to a much needed 3rd income to the household. I have read a lot of customer complaints about how rude, slow, inaccurate....etc. employees and managers of fast food restaurants are. And I have to say the ones I have read warrant a complaint and am shocked by how some of the stores are run and how the employees treat customers with valid complaints.
But, since I do work front register and am as nice as can be to every customer there are the customers that they themselves are the rude ones and warrant a complaint about them. I'm talking about the customers who don't say Hi back, look at you, or even acknowledge your existence. The customers on the cell phones. The customers who spit their multiple item order with plus this and minus this with such speed that I have to ask for a sec to ring it up correctly to which I get a very annoyed look from them. The customers who make an ungodly mess where they eat or the ones who use the restroom and make it point to put fecal matter on walls, pee on floors, and yes leave used tampons on floors.
I would have to say for every 1 rude customer I have 10 nice ones. But those rude customers need to realize that the person behind the counter (Me) is a human being too and I am there to serve them. It's my job no ifs, ands, or buts. I guess I'm just upset at how mean/rude some people are. So self-centered that no one, me or the other customers behind them or who are dining with them matter.
As a life long consumer of 43 yrs of Taco Bell, and a father of two wonderful girls, we love it!! But, I think you have done a bad thing. I love the enchorita and have eaten it all my life even as a kid. Years ago, Taco Bell used to put black olives on it. That shows I'm telling the truth. Which you've stopped doing. And for a long time it was hidden from the menu like you didn't want to sell it.
Now, you did an injustice of omitting it from menu and added the stuffed burrito in its place which sucks in my book!!! Is the company going out of business? Even the kid meals with toys are omitted. My family and two daughters have never been a McDonald fan! So we always go to Taco Bell! So I beg you to put enchoritos back on menu please.
OAK CREEK, WISCONSIN -- This was one of the worst fast food chains ever run in Oak Creek Wisconsin. 5 cars including myself waited in the drive through line for 15 minutes before someone answered. The car that was first in line actually beeped her horn numerous times to get them to answer. When I finally was able to get my food from the window, a punk mouthed teenager handed me my tacos, and slammed the window door saying good night.
When I opened my bag, all the tacos were not wrapped and all the fillings from the tacos were in the bag. I called to talk to their manager and they had me in hold for 30 minutes until I finally hung up. I went into the establishment and they told me there was no manager on staff today and won't be able to replace the food without a manager's okay. You people suck at the Oak Creek Taco Bell. You should be ashamed how you interact with people. Don't go there. Go to a better run establishment. I won't be visiting any Taco Bell soon.
NORWALK, CALIFORNIA -- On November 21-2013 I visited the Taco Bell 11005 Imperial Highway Norwalk CA, with my family. My son is obsessed with Taco Bell but when they charged us for a cup of water we were all disappointed. I feel that this is unfair. I also contacted Consumer Affairs to place a complaint regarding this situation and they stated to write a complaint to you guys because there's a law that water should be free to customers.
Also I visited a different Taco Bells in the area. I've asked for water and they didn't charge me. So I asked them is water free here and they stated yes we never charge for water. Every restaurant has to give water free when you are a customer. My Ticket #s **.
GRAY, TENNESSEE -- On November the 3rd and 10th 2013 we waited both times over thirty five minutes for our food, we were dining in. Both times there were extremely long lines in the drive through also. These two days were both on Sundays. One man who was behind me and had been waiting a lesser time asked the cashier for a refund because he had to catch a plane. She refused his refund and pushed his order ahead of me and other people. We love to take our grand children to Taco Bell. They love it and so do we. The food on both occasions was not as good as it usually is. This is will be our last trip to this store.
NEW MILFORD, CONNECTICUT -- I'm on the road a lot and like Taco Bell and usually get great service. Every time I go through New Milford I stop and give them another chance but I'm always disappointed. The same thing every time. They either don't have cup, hot sauce, soft taco shells, or like today out of cinnamon delights. If you go through the drive thru and get any item wrapped in the bag you're lucky because you usually have to rebuild the item after waiting 10 minutes. The biggest gripe is that when you walk to the front door you're greeted by at least two employees blowing smoke at you from their cigarettes. Sorry guys but never again.
MTSTERLING, KENTUCKY -- I'm an employee here at the Taco Bell in Mt Sterling. Often I am a register person. Last night I got a phone call on my day off telling me that the manager was passing around a video to other employees showing them that I took money out of the register and putting it in my pocket. I couldn't understand why I wasn't even confronted with the situation or questioned. I wasn't even given a chance to defend or explain why I've done such a thing. A couple days before I had told my manager that a man left his change. I also told him the man came back to collect it. They do not show all the video they are showing the part that makes me look like I'm stealing.
Though pulling money out the register is not policy there is no correct policy when changed is left. We are not allowed to be over or under. This night in question my drawer was not even short. I was so ashamed of this I could not even bring myself into work. I feel if they don't trust me. I don't want to work there anyway.
CAMDEN, DELAWARE -- It seems that almost every time I go to my local Taco Bell/KFC half my order vanishes. This most recent time I ordered (among other things) a Nachos Bell Grande (Just that, not a combo) and 12 cookies (which they had in stock, I could see them) and didn't get either thing. Several times before I've gotten ripped off unless I had a small order but recently it was getting better so I neglected to check my entire order while in the building. It wasn't until I got home that I realized my folly but it's honestly not worth the time and gas to go back out for those two items. This is the last time I'll go there though as I'm tired of paying for more than I get.