ASHBURN -- First off, I want to say that I am not the type of person to take the time to write reviews. Usually I don't even bother so for me to take time out of my work day to write this is a big deal. I love Taco Bell. Every place I have ever lived, I have always looked to find the closest Taco Bell. When I moved to Ashburn, I was happy to see that there was one nearby. My first couple of times visiting, I just used the drive through. All times showed very slow service, which I excused very quickly.
One day I decided to go in and get my food and I was appalled. The cleanliness and set up of the restaurant was horrible. It was so bad that it actually turned me off from going back to Taco Bell. In fact, I told my wife that I don't have a taste for Taco Bell any more based solely on the appearance of the one in Ashburn.
Today, I was in a rush and I was near the Taco Bell. I was going to use the drive-through, but the line was so long, it was backed up into the main road. I thought it might be faster if I went in. I was deeply wrong! Even though it was peak time (12:00 p. m.) it wasn't that busy. I ordered very quickly, but spent 20 minutes waiting on my food. At any given time, there was 10 people waiting for their food and there was no one ordering so they had full staff to handle the orders. To beat it all, I ordered steak and received chicken. Of course, the appearance had not changed. Soda was all over the floor and tables were full of trash and dirt. I will never go to this Taco Bell again! Stay Away!!!
MONTROSE -- I read a lot of complaints about fast food, usually with somewhat of a good reason. Fast food workers are overworked, underpaid, and under appreciated. It happens, and I usually take it with a grain of salt, as I think others should.
Taco Bell in particular seems to get a lot of complaints about speed and courtesy, but the Taco Bell I was in today astounded me. We were greeted with a warm hello and our orders taken and promptly filled. Nothing too interesting yet, just friendly fast service. As customers left the dining area the cashier would say goodbye and thank them.
A large group came in and ordered food. Within minutes all the orders were up and they were still chatting and filling drinks. The cashier happily insisted on walking their food to their table and even offered to clean the table up that they chose. They ended up moving to another table but the cashier still cleaned the original one off for them. He went to a different table and offered to take the tray from a customer. On the way he stopped and asked how our food tasted. There were other customers where the cashier said outright "Go ahead and sit down. I'll bring it to you." Geeze, this is Taco Bell people! I've never seen such service from a fast food joint.
I know what you may be thinking, Yet, maybe it's just that one guy who's really nice. Well, I could clearly see and hear the drive through worker giving the same level of courtesy to the drive through customers, and the manager was the one giving the cashier the trays of food. It seemed like everyone was just as nice. I wondered how this could be, then I got the answer. On the wall near the registers there was a small plaque about how this was a training store because of its high level of customer service. So THAT explains it! This is how Taco Bell wants its stores to be. At least they get trained at places that know how to do it right, even if they lose their way.
The current 1000.00 Dollar no purchase necessary to enter CBCC customer survey system does not give a true reflection of any of the desired target goals Taco bell is hoping to achieve with its customers but merely is a bizarre ineffective way to save money over doing real demographic and market strategies that reflect how your customers really feel. To hold employees accountable to these scores on these CBCC surveys is bizarre at best as hundreds of possible combinations of scorescan occur regardless of anything to do with Taco bell.
You could have a 5year old kid pushing all 1 rankings on the buttons to play a prank or a 90-year-old senile woman who hates everything as she is senile and you're going to base your employee and business reputation on speculation!
This corporation must truly be in dire straights and grabbing at straws as this ranking system allows employees to back stab each other by friends calling in to boost one person's scores while destroying even the greatest of employees currently working for your stores.
I had to check out this CBCC red dot green dot system for myself and it truly explains why most Taco Bell stores have really uncaring employees as they can do no right as you guys are putting your company's business name on the line based on speculation of a contest scores?
I understand you guys threaten employees with low CBCC scores under threat of termination if a low score occurs during an employee's shift regardless of conditions such as personal presently on the job or any of a 100 other possible reasons including the survey numbers may not even be from a real customer as Taco Bell has no invitation code to take the survey. All you need is a store corporation number like TB12854 to play the game contest and answer the questions as though you really care about the truth of your answers to these questions? This is absurd.
It's also a big time wrongful termination lawsuit for unequal labor practices in the making! Oh ya, you guys might want to hire people who can speak English as customers should not have to be fluent in the Spanish language to get their orders right! Have you guys lost your minds!
If even one third of the menu items in Taco Bell would look as good as they do in TV, I wouldn't dare write these words. They make sure that the image surpasses reality every time. Strongly recommend a proper anti-acid tablet an hour before venturing into Taco Bell. When Taco Bell was relatively new, I used to go a lot to eat there. The one I frequented was a few minutes from the beach and was a pleasant choice. Now, present tense, the Taco Bell of the past no longer prepares good food or even cares much one way or the other. But I keep watching TV day after day and sometimes a Taco Bell commercial hit the screens.
They might show a succulent breast of chicken cooking slowly on the grill, it looks so good that eventually another desperate visit is required "just in case" it might turn out as good as it looks. I understand it's all a game of numbers for these type of corporations. Numbers of patrons that are loyal and I am amazed to read that they are doing fairly well even today! I started doing a little research and I came across this question: Did you know Taco Bell uses "Grade D" meat? on answers.com and it finally made sense. They are cutting corners.
Apparently every step of the way except their marketing efforts and riding the wave that once propel them into the success story that the franchise became. I ate recently after several months and once again I regret to inform that besides being mediocre, the acid indigestion I had to battle later was enough to dissuade me from any future "change of hearts".
There are still dependable places on the fast food category (In-and-Out? always comes to mind for those on the west) and small outfits that take pride in serving the generous and highly deserving American public a superior product. Yes, it is sad but I guess all they really care about is the "bottom line" and that figure seems to be doing just fine. So what is the harm in pointing out that Taco Bell is more fattening than delicious fare?
SIERRA VISTA, ARIZONA -- The Taco Bell located in Sierra Vista, AZ is in dire need of new management. Eight times out of ten in the last year I have received poor service in every aspect related to the food business. It is a common occurrence to be told you will have a thirty minute or longer wait for your food. A few will say, but the majority of customers (such as myself) leave in disgust.
I feel badly for those stuck in the drive through with no way out. On those rare occasions when you do not have to wait, your order is incorrect, the service horrible, and when you complain you receive no sense of responsibility from the manager. If you order a taco supreme you get home and find out the sour cream is missing. If you order extra meat or cheese you do not receive it. Oftentimes, you are missing items from your order.
I have been greeted at the drive through by an employee who acts annoyed and sighs when you have a question or ask them to give you a moment before placing your order. Said employee points at you while you wait in the drive through and makes comments to co workers if you complain about the rude behavior. When talking to the manager you get absolutely no satisfaction. In fact, you are then left to wonder if they spit in your food. You very seldom receive friendly, competent service.
Having worked at Taco Bell when I was in high school I often wonder what the problem is and why it is not corrected. It is not a hard job, and it is easy to make the orders in a timely fashion. Telling customers they have to wait thirty minutes for their order is completely absurd considering the time it takes to make the items on the menu. If this were a one time situation, it would be understandable, however it happens almost every time we attempt to eat there. We do not even bother returning the items which were made incorrectly anymore. It is to be expected something will be incorrect.
INMAN, SOUTH CAROLINA -- I stopped in for a quick dinner on my way home from work. Let's be honest, fast food chains aren't known for customer service, and the people are usually unfriendly and unhappy. Which is why I was surprised to hear a cheerful voice in the speaker. She was polite, well spoken, and had a SMILE on her face. She was my FIRST good experience at a fast food chain EVER!
Her name was **. I have no idea if Taco Bell will ever see this post, but I hope they do, and I hope they recognize her. I work in the customer service industry, so I'm sympathetic to mistakes, but most drive through employees come equipped with a crappy attitude and rolling eyes. I NEVER write reviews. This is the first time in my life that I felt compelled to say something, and all I can say is ** was awesome!
ELK GROVE, CALIFORNIA -- I want to know why Taco Bell's commercial are in Spanish. We are in America which the primary language is English not Spanish. I am very offended as my ancestors were required to learn English and not use their native tongue. Why is this any different? I also think that if companies want to provide help on their phone lines in other languages then English speaking people should not have to press 1 for English. The other language should be pushing the button.
I am tired that the English speaking people in our country have to put up with all these other languages when they should learn English in order to live here. I promise you if you go to another country they do not cater to us.
EVERYWHERE -- Please bring back the Triple Steak Stack. I really never ate at Taco Bell, until the triple steak stack came around. It was the best thing I have ever eaten at any Taco Bell. I literally went about 3 to 4 times a week and when it was only for a limited time that was a drag! And when Taco Bell stops carrying it I have NEVER been there since.
I know I am not the only one that feels this way. And if they want to compete with their competitors they need to bring it back. Taco bell has lost my business and I don't plan on ever going out to eat at a Taco Bell again. Rarely eaten there before the Triple Steak Stack and don't plan on eating there after.
Now an update on my money. I got a letter today from the Tucson Police department saying to pick up my $10.00 dollars. It turns out it was real money all along. I called Taco Bell and the area manager ** was a JERK. They refuse to give me any freebies for the time I spent, waiting for the Police, and now I have to go clear across town to retrieve my money. So do yourself a favor instead of running for the border, run away from Taco Bell.
My story... I had the same thing happen to me this week in Tucson AZ., at the Taco Bell on Golf Links/Harrison. On Wed. May 4th, I was in the drive thru, and I handed them a Ten Dollar bill which was dated 1969, and back then our US money did not have the security strips, or the watermarks on them. The cashier held it up to the light to look for these features, she didn't see them. So she went back to the manager with the bill.
He came back up to the drive through counter, and told me that the bill was no good, and was funny money. I tried to tell them about how money used to be. So they said they had to keep it and call the Police. I called 911 myself and told the Police to come ASAP. They came, looked at my money, and said it looked real to them, but they had to take it, seeing Taco Bell complained. So now it is in the hands of the city of Tucson, waiting for the Secret Service approval of it being real money.
ALBANY, NEW YORK -- I ordered a bag of Cinnamon Twists for my 9-year old daughter today. After biting into a couple, there was a burning sensation down my throat, my throat closed up, I couldn't swallow that well to clear my throat, and there was a bitter chemical aftertaste on my tongue. The twists smell like chemicals are on them (cleaning agents). An hour has passed and my throat feels dry and not normal.
Called the store manager who faintly apologized. I asked him if this complaint sounds familiar to him. He said "you're the first person today." I replied "the first person today?? What about ever???" He faintly, and unconvincingly responded "not that I know of." He thanked me and said that he will throw out today's batch of twists. I told him that the nachos smell the same way. He had no comment. My daughter only had 1 piece. Thank God, and took a nap shortly after. I plan to report this to the State Health Department.