GALVESTON, TEXAS -- I had to write a short 250 word complaint to fit in Taco Bell's form, but here, I am going to rant. My husband and I are vegetarian. We go to Taco Bell because it is one of the few options a vegetarian has to go out to eat outside of the house. Since we've moved to Galveston, every trip to Taco Bell has been absolutely hellish. Today was the ABSOLUTE last straw!
Being that we are vegetarians, every time we go, we order one of two things: Either a 7-Layer Crunchwrap with no cheese, no sour cream, or a burrito with no cheese, no sauce. EVERY SINGLE TIME, we get attitude and they NEVER get the freakin' order right. We put up with it only because there are few places to go on the island to eat as a Vegetarian.
Today we got about halfway through our 7-Layer Crunchwrap before noticing something was off. After further inspection, we discovered MEAT. There was dead animal in our food. What you choose to eat is your business, so please no comments about vegetarianism. The point is that WE PAID for food to be made a certain way, and we get MEAT. The 7-Layer Crunchwrap does NOT come with meat!
It's my suspicion that they did this on purpose because they know us and don't like us. If they didn't, it's still inexcusable. If someone was lactose intolerant or allergic to tomatoes, you'd take so much care to make sure their order was right, but you mock vegetarians!
This time we did NOT take our food back. After some deliberation of taking it back and throwing it through the drive through window, we made the decision to throw the food away and cease going to Taco Bell. I am disgusted, and honestly, I feel a little bit violated. CHANGE the way this Taco Bell runs things and maybe you will get more customers. The Taco Bell I am complaining about is this one: Taco Bell #2886, 409-740-6596, 5701 Broadway St Galveston TX 77551-4302.
No, I'm really not kidding. I have a theory that all the hate that exists for this fine establishment originated in the days of old and people have not fairly readjusted their views. I might even throw Taco Bell's menu on a list of most improved over the past 5 years. Every time I look up there are new items and it seems they are all straight gold.
Unfortunately, I no longer live in the near vicinity of this glorious spot, but recently I found myself once again entering the storied walls. It was a stirring experience bringing back memories of first jobs and glorious meals alike. While old favorites like chili cheese burritos, soft tacos, and gorditas still grace the menu, my focus these days tends to be on the newer items.
The flagship of the new menu in my mind is the Frisbee-esque Spicy Chicken Crunchwrap Supreme. I originally ordered this little island of paradise as something of a joke after seeing the ubiquitous commercials and was absolutely blown away. The gold lies in the warm bottom where the spicy chicken mixes with the spice elicited by the nacho cheese and the result is a warm burst of flavor that will excite any palate. This warm spice is balanced with a light, fresh finish from the sour cream, lettuce, and tomatoes residing at the top of the Frisbee. I feel this is a must hit item for any self respecting foodie. And yes, you can only get it at Taco Bell.
My second go-to item takes the form of the Chicken Grilled Stuft Burrito. This is a heavy item, so bring your appetite, but that is exactly why it is appealing. For someone with an inner fat dude trying to escape like myself, I need something that is going to fill me up. The Grilled Stuft Burrito is willing to be that food. Don't think this order is merely about size though. The Grilled Stuft Burrito brings the flavor with marinated chicken, tomatoes, and rice.
I have to admit this is the most my mouth has watered writing any of these reviews. So for those of you who have written off Taco Bell due to the restaurant it once was, I encourage you to reconsider. If you make it there as infrequently as I do, you can count on new items lighting up the menu on each visit. And I'd be willing to bet, they are mad good. Read more brilliant reviews at www.grubsession.com.
FEDERAL WAY, WASHINGTON -- So I went to a Taco Bell in Federal Way on 348th, in Washington. They were amazing. First off I'd like to tell you that I usually don't go to Taco Bell. Other Taco Bells just have not met my expectations of being good food. I used to go to Taco Bell weekly. In the past 3 years I may have gone maybe 5 times? Needless to say I've been not been satisfied with Taco Bells food or Customer service.
OK, so today I'd been having a really hard day. I had my 2 young very active boys with me all day, and shopping experiences had been a nightmare. I was on the verge of tears. I stopped at the Federal way Taco bell on 348th. I first tried to go through the drive through, but my kids couldn't make up their minds, and there were people waiting behind us, so I chose to go inside.
I was a bit frazzled with my day by this point, so I took my 2 year old into the restaurant in his car seat, so that he'd not be able to run around. I was trying to place an order when my oldest child started to act out. There was a gentleman by the name of Josh, who could tell that I was getting stressed with my boys and he went to our table to help with my boys while I ordered and waited for my food. There was a really nice lady named Melissa who took our order, she was kind and patient.
Another lady named Lydia ** made sure that she was making my order correct before she made it, because we had made some special requests. Then she walked it to my table so that I could stay with my boys. Josh checked on us a few times to make sure that we were doing OK. The store and it's employees were clean and neat. To top it all off the food was really good also.
To me this kind of customer service is off the charts and I feel as though they all (everyone there today), deserve a standing ovation from me. They changed my day from one of the worst to one of the best, and money can't buy that, I'm so pleased. I will now go out of my way to be able to visit this restaurant again. Thank-you everyone. We'll be back, for sure.
I went to Taco Bell in Maple Shade NJ to order some food for my family. First, they tell me they're out of cinnamon twists, one of my daughter's favorite snacks. No problem, I think to myself, so I got her the Cheesy Fiesta Potatoes instead. I waited nearly 20 minutes for my food. (One customer paid, waited five minutes, then walked out... without his money being refunded.)
When I got home, my boyfriend and I realized they had forgotten my steak quesadilla. And then we found that his chalupas had nearly nothing in them. And everything was cold. The Mexican pizza my boyfriend ordered looked like something that crawled out of somebody's, well, you know what. It was all soggy, with no cheese on it, and it just looked terrible. It tasted terrible, and yes, it was cold.
I went back to the Taco Bell, kindly and politely pointed out that they had forgotten the steak quesadilla. Then I see one of the workers behind the counter hand a plastic Taco Bell bag FULL of cinnamon twists to a friend of his over the counter, and said to her "I had to tell a couple customers we didn't have any more, but here ya go." To which I said "Yeah, one of those customers was me." And he fell silent.
I also mentioned that the food was cold, and the chalupas had nearly nothing in them. I asked if I brought the food back, could I get my money back, to which I was told "No. You took it home, we can't refund it." (This is not true as I myself have worked at Taco Bell when I was in high school.)
I took my quesadilla home and figured I'd talk to the manager the next day about it. I tried calling the store for four hours before I gave up and called corporate. I related my experience, after which I was told that it would be passed to my particular store's district manager.
Within 3 hours I received a call from the DM, who apologized profusely, and offered me a refund for the full cost of my meal in addition to free food vouchers. I accepted, but I sure as heck won't use the vouchers at the Maple Shade Taco Bell! All in all, I was happy with how the DM handled it, but it shouldn't have even gotten that far.
INMAN, SOUTH CAROLINA -- I stopped in for a quick dinner on my way home from work. Let's be honest, fast food chains aren't known for customer service, and the people are usually unfriendly and unhappy. Which is why I was surprised to hear a cheerful voice in the speaker. She was polite, well spoken, and had a SMILE on her face. She was my FIRST good experience at a fast food chain EVER!
Her name was **. I have no idea if Taco Bell will ever see this post, but I hope they do, and I hope they recognize her. I work in the customer service industry, so I'm sympathetic to mistakes, but most drive through employees come equipped with a crappy attitude and rolling eyes. I NEVER write reviews. This is the first time in my life that I felt compelled to say something, and all I can say is ** was awesome!
ELK GROVE, CALIFORNIA -- I want to know why Taco Bell's commercial are in Spanish. We are in America which the primary language is English not Spanish. I am very offended as my ancestors were required to learn English and not use their native tongue. Why is this any different? I also think that if companies want to provide help on their phone lines in other languages then English speaking people should not have to press 1 for English. The other language should be pushing the button.
I am tired that the English speaking people in our country have to put up with all these other languages when they should learn English in order to live here. I promise you if you go to another country they do not cater to us.
EVERYWHERE -- Please bring back the Triple Steak Stack. I really never ate at Taco Bell, until the triple steak stack came around. It was the best thing I have ever eaten at any Taco Bell. I literally went about 3 to 4 times a week and when it was only for a limited time that was a drag! And when Taco Bell stops carrying it I have NEVER been there since.
I know I am not the only one that feels this way. And if they want to compete with their competitors they need to bring it back. Taco bell has lost my business and I don't plan on ever going out to eat at a Taco Bell again. Rarely eaten there before the Triple Steak Stack and don't plan on eating there after.
Now an update on my money. I got a letter today from the Tucson Police department saying to pick up my $10.00 dollars. It turns out it was real money all along. I called Taco Bell and the area manager ** was a JERK. They refuse to give me any freebies for the time I spent, waiting for the Police, and now I have to go clear across town to retrieve my money. So do yourself a favor instead of running for the border, run away from Taco Bell.
My story... I had the same thing happen to me this week in Tucson AZ., at the Taco Bell on Golf Links/Harrison. On Wed. May 4th, I was in the drive thru, and I handed them a Ten Dollar bill which was dated 1969, and back then our US money did not have the security strips, or the watermarks on them. The cashier held it up to the light to look for these features, she didn't see them. So she went back to the manager with the bill.
He came back up to the drive through counter, and told me that the bill was no good, and was funny money. I tried to tell them about how money used to be. So they said they had to keep it and call the Police. I called 911 myself and told the Police to come ASAP. They came, looked at my money, and said it looked real to them, but they had to take it, seeing Taco Bell complained. So now it is in the hands of the city of Tucson, waiting for the Secret Service approval of it being real money.
ALBANY, NEW YORK -- I ordered a bag of Cinnamon Twists for my 9-year old daughter today. After biting into a couple, there was a burning sensation down my throat, my throat closed up, I couldn't swallow that well to clear my throat, and there was a bitter chemical aftertaste on my tongue. The twists smell like chemicals are on them (cleaning agents). An hour has passed and my throat feels dry and not normal.
Called the store manager who faintly apologized. I asked him if this complaint sounds familiar to him. He said "you're the first person today." I replied "the first person today?? What about ever???" He faintly, and unconvincingly responded "not that I know of." He thanked me and said that he will throw out today's batch of twists. I told him that the nachos smell the same way. He had no comment. My daughter only had 1 piece. Thank God, and took a nap shortly after. I plan to report this to the State Health Department.
CAMARILLO, CALIFORNIA -- It's amazing how horrible the quality of the food I just ate from these people. I think there was probably 4 tablespoons of beans on my cold tortilla and I counted 8 shavings of cheese on my taco. The enchirito looked so depressed that I actually said a prayer for it before I reluctantly choked it down. I even took a picture of it.
Looked like someone with ebola did their business in the ever so non-environmentally correct container. I know why they can charge so little for their "food" is because there is nothing there. I am actually hungrier now than when I began this culinary journey. Excuse me, I have to run. Looks like Taco Bell is coming around for it 2nd visit to the outside world.