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Taco Bell - Page 3

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1.7 out of 5, based on 66 ratings and
186 reviews & complaints.

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Employed
Posted by on
Rating: 1/51
MTSTERLING, KENTUCKY -- I'm an employee here at the Taco Bell in Mt Sterling. Often I am a register person. Last night I got a phone call on my day off telling me that the manager was passing around a video to other employees showing them that I took money out of the register and putting it in my pocket. I couldn't understand why I wasn't even confronted with the situation or questioned. I wasn't even given a chance to defend or explain why I done such a thing. I couple days before I had told my manager that a man left his change. I also told him the man came back to collect it. They do not show all the video they are showing the part that makes me look like I'm stealing.

Though pulling money out the register is not policy there is no correct policy when changed is left. We are not allowed to be over or under. This night in question my drawer was not even short. I was so ashamed of this I could not even bring myself into work, I feel if they don't trust me I don't want to work there anyway.
     
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Bad Service
Posted by on
Rating: 1/51
CAMDEN, DELAWARE -- It seems that almost every time I go to my local Taco Bell/KFC half my order vanishes. This most recent time I ordered(among other things) a Nachos Bell Grande(Just that, not a combo) and 12 cookies(which they had in stock, I could see them) and didn't get either thing. Several times before I've gotten ripped off unless I had a small order but recently it was getting better so I neglected to check my entire order while in the building. It wasn't until I got home that I realized my folly but it's honestly not worth the time and gas to go back out for those two items. This is the last time I'll go there though as I'm tired of paying for more than I get.
     
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Surprising Service!
Posted by on
Rating: 5/51
INMAN, SOUTH CAROLINA -- I stopped in for a quick dinner on my way home from work. Let's be honest, fast food chains aren't known for customer service, and the people are usually unfriendly and unhappy. Which is why I was surprised to hear a cheerful voice in the speaker. She was polite, well spoken, and had a SMILE on her face. She was my FIRST good experience at a fast food chain EVER! Her name was Kelvin. I have no idea if Taco Bell will ever see this post, but I hope they do, and I hope they recognize her. I work in the customer service industry, so I'm sympathetic to mistakes, but most drive through employees come equipped with a crappy attitude and rolling eyes. I NEVER write reviews. This is the first time in my life that I felt compelled to say something, and all I can say is Kelvin was awesome!
     
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Mismanagement/Poor service
Posted by on
Rating: 1/51
MADISON, NORTH CAROLINA -- June 13, 2013, I arrived at Taco Bell, gave my order. There was only 1 employee working the cash register, preparing the food, and taking orders from the drive through. This guy was by himself. There were 2 employees outside taking a smoke break. The single employee took my order, failed to take the payment for it, the proceeded to take the order from person behind me, and failed to take his payment as well.

This single employee had to prepare the food orders, and also take orders from the drive through. It was a very long wait, since this poor guy was doing everything alone. Finally, I asked what cost for my order. In confusion, the employee charged me for the order from customer behind me. We had a discussion about charging me the wrong cost, plus I received the wrong order. I left the food on the counter and I will not be back to that location.

I think if three people are working, only 1 of them should be on break, not 2. This is very poor management, especially for a Saturday night.
     
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Chaparrita on 2013-06-16:
Employees are allowed breaks, but you're right, it should be one at a time if they are busy and understaffed.
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No Honest Employees
Posted by on
Rating: 2/51
STOCKTON, CALIFORNIA -- I left my phone in a Taco Bell restaurant I don't live far and was back within a half hour I realized phone was gone. My husband GPS my phone and it gave location of the Taco Bell. The manager denied phone was there did not offer to look in office did not once ask any employee there just was quick to keep saying not there....clearly a lie GPS is pretty accurate. Managers name was Jirea she said only her and another employee was there when clearly I saw her talking to someone else in office. Then later I text phone asking please return person text back saying they bought my phone from someone at Taco Bell..... These are the kind of employees you have working for you and there were no other customers in the dining area....think you should expect more integrity from your employees
     
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DebtorBasher on 2013-06-10:
It could have been another customer that was there at the time you left your phone. You should have used your Husband's phone and dialed your number to see if you could hear it ringing anywhere in there. If you have the GPS to locate it...try it again and see what location it is in, now that the person who had it, isn't at Taco Bell anymore.
DebtorBasher on 2013-06-10:
Also, report it stolen with your provider and cancel so they are not charging up your bill.
MRM on 2013-06-10:
With the right app, you could activate "screaming audiable alarm" so that you can locate your phone.
fja1981 on 2013-06-10:
Why didn't you call the police? A similar incident occurred in my town. The victims called the police and showed the GPS evidence. The police conducted a search and found that a restaurant customer had stolen the phone.
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Hate the New Rice ..= Boring
Posted by on
Rating: 1/51
ALL -- I only order Chicken Burritos . The Spanish rice ( original rice) gave a lot of flavor . The new white cilantro rice is boring, lackluster and blah . I will not, I repeat NOT BE RETURNING TO TACO BELL . :( sad because I really enjoyed those burritos . It was a treat for me . I know I'm not the only one who feels this way . Why do away with a good thing ? I'm sure less chicken burritos are sold now .at least my 12 a year . Used to be the Best ! Now they are the WORST !
     
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Chaparrita on 2013-05-31:
The only thing I order from Taco Bell is the 7 layer burrito. But no more, since the rice changed. I agree, the new rice has no flavor. The Spanish rice was very good in the burrito. I guess this is how they save money since its the same rice they use in their cantina rice bowls.
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Hair in Food
Posted by on
Rating: 1/51
WHITBY ONT. CANADA -- Went to Taco Bell Friday May 24 at 6pm and ordered 2 mix 5 item box meals and 2 bean enchiladas. When I took the 2 bite of bean enchilada there was a long hair in my mouth. I pulled it out and then threw both of them in the garbage. I was very disgusted with finding the hair and question as to why they do not wear hair nets, men and women as they do handle food. Have no interest as to eating there ever again as I will check to see if they are wearing hair nets. I enjoy Taco Bell but am turned off it now.
     
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25 Minutes to Get Two Tacos!!
Posted by on
Rating: 1/51
CHATSWORTH, GEORGIA -- The line was to the door when we got there. I understand that. They had one cashier and conveniently did a shift change and left no cashier at the counter for over five minutes. When our order was finally taken, we thought the worst was over...hahahaha!!

Twenty one minutes later, we still did not have our two tacos. I approached the counter and when asked what I needed, I responded that " I just want to know why it takes twenty one minutes to get two tacos" Four minutes later, we got our food!! Not counting time in line, time from our order being taken, it took twenty five minutes to get our small order.

The manager told me to call the number on the back. It would not accept the store number of 005033. I tried to enter it several ways, but that number was invalid. I then tried the opinionport online survey and could get no where with that either!! Guess, you can do whatever you want and provide crappy service, when there is no one for the customers to complain to!!
     
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yoke on 2013-04-13:
Had a similar problem at the Taco Bell near us. Come to find out that TB will do car orders before they do inside orders.
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Taking The Spanish Out Of Taco Bell
Posted by on
The Spanish rice that is...I've noticed lately that the 7-layer burrito just doesn't quite taste the same anymore. It seems to be lacking something, and overall just bland. I unrolled my burrito and discovered that instead of the traditional Spanish rice, they had replaced it with a white rice. Two things instantly crossed my mind. The first notion was that they forgot to put the seasoning and such, and the rice was just plain old white rice. But after dissecting it further, I realized that it was the cilantro white rice that they now use.

So I assumed that they were just out of the Spanish rice at the time, and merely substituted one rice with another. No big deal. Nothing too major worth fretting over. However, the next time I ordered the same item, I got the same result. Fool me once, shame on you. Fool me twice, shame on me.

Well, come to find out...they actually discontinued the Spanish rice altogether! It's bad enough they got rid of one of my all-time favorite items, the chili cheese burrito, but now they've gone too far. About the only thing left worth a darn is their cheesy gordita crunch. You lose that, and you lose me.
     
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lexophiliac on 2013-04-09:
Big Brother has decreed that white rice is better for you.
Chaparrita on 2013-04-09:
I noticed that too. I love the old rice. This new rice has no flavor. I do not taste the cilantro at all.
Wally25 on 2013-04-10:
Don't like anything on the TB menu. All the crap they sell tastes the same. I prefer Del taco
DebtorBasher on 2013-04-10:
I agree with Wally...it seems all of their items are the exact same ingredients and the only difference is the way they layer them.

JAKFK...please pull your car up and we will bring your Spanish rice to you as soon as we can...thank you, have a nice day and come again ;)
JAKFK on 2013-04-11:
lexophiliac> Are you suggesting that Big Brother dictates the individual ingredients in today's fast food industry? I would've assumed that was predicated and driven by the masses, and fueled from the latest statistical analysis by a room full of suits.
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Super Bowl Ad
Posted by on
Rating: 1/51
HOUSTON, TEXAS -- I am completely offended. I just watched your Superbowl ad (with my children in the room). Evidently you pulled your ad with the box of tacos and veggie tray to not offend or promote anything against vegetables. I thought that was silly--but now, to see you would replace with a suggestive ad with senior citizens coming out of bathrooms with younger people...And old man holding shirt up to show chest? I am offended. I will never go to any Taco Bell again. I think there are more Christians than vegetarians in this country...I think you need a new marketing strategy. I am disgusted. Please send to corporate headquarters since the ones on your site say "page not available".

Feel free to reply if you care how people with families feel about your commercials--or maybe it is just people who like vegetables.

andreaharper07@Hotmail. com
     
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jktshff1 on 2013-02-04:
I saw nothing wrong with it.
Anonymous on 2013-02-04:
I thought the ad was cute. The Go Daddy ad was disgusting.
SteveWiginowski on 2013-02-04:
What was un-Christian during the commercial? Was it that a man showed his chest or that two people kissed? I don't think either of them are un-Christian.
ok4now on 2013-02-04:
I've seen much worse and found nothing offensive about this ad. Funny you didn't find the Go Daddy ad offensive also.
DebtorBasher on 2013-02-04:
I think this was one of the many where I found myself asking, 'What are they advertising?' until the end. I swear I don't see what all the hype is with the Superbowl commercials for all the money they pay for the 30 seconds...they should at least let it be known what is being advertised. There were quite a few of them, where I was asking myself that question. I didn't like the GoDaddy commericals either...but,I do have to say the Budweiser commercial with the guy sending his horse off to the Budweiser company after raising it from a baby, brought a tear to my eye...
ok4now on 2013-02-04:
DB, I thought the Budweiser commercial was the best. You can Google it and see an extended version and how they made it. This includes a video of the baby horse at 7 days old and the bond developed with the trainer. It also shows the very trusting mother horse. Yes it also brought a tear to my eye.
MRM on 2013-02-04:
The Taco ad was mildly outragous. I agree with Littl Little that the GoDaddy (with the girl and the nerd kissing) is kind of gross, especially when you hear the two exchanging saliva while tongueing.
Old Timer on 2013-02-04:
Budweiser won hands down. Now if the new German owners would please put "our" Clydesdale's back in the Rose Bowl Parade, thank you!
Anonymous on 2013-02-04:
The Godaddy one was pretty nasty, I agree with Little little.
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