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Taco Bell - Page 4

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1.7 out of 5, based on 66 ratings and
186 reviews & complaints.

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A Live Bug in my Taco
Posted by on
Rating: 1/51
BROOMFIELD, COLORADO -- I ate the Nachos Supreme, then opened the Taco to add Fire Sauce. A live big, black bug crawled out of the Taco! I was horrified!!!

I immediately called the Broomfield Taco Bell and asked to speak to the Manager.
When the Manager came to the phone, I told him about what happened; his comment was, "Well I'll let Corporate know."

I said, "you don't understand, this isn't a corporate issue! I'll bring you back the taco and show you I just bought (along with the BUG)!!! I demand a Refund for the Taco! He insisted it was a corporate issue."

I never heard back from them and I've taken my business elsewhere.

Sincerely,

Janet E. Brown
Westminster, CO

     
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madconsumer on 2012-12-16:
did they refund your money?
did you contact the local health department and file a complaint? if they have a serious issue with bugs, that needs to be investigated. also corporate should know too.
onlooker on 2012-12-16:
If you took pictures of the taco an bug - you may be able to see that the bug is wearing a tie??? That makes it a corporate issue??

I would be very upset if that happened to me. You may actually want to contact the headquarters by email and report the event and the store management response to the event.
trmn8r on 2012-12-16:
That's great advice onlooker, and voted as such. That may indeed have been a corporate representative. Letting corporate know about this experience seems to be what the manager wanted - I'd be champing at the bit to satisfy his wishes.
Tezrien on 2012-12-16:
That was the new "beef" they are using.
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Posted by on
Rating: 1/51
HAINES CITY, FLORIDA -- My husband and I and my 84 year old mother went to your restaurant at 8:30 one evening for a late snack. The temperature outside was only 60 degrees. When we walked in your store, it was like walking into a meat locker. My husband went over to the thermostat and it read 58 degrees. I talked to the manager and she said she was not allowed to make any adjustments with the thermostat. I don't understand why you have to keep your store so cold that your customers are uncomfortable. After we got our food we decided to bag it up and take it home to eat. We could tell that others were uncomfortable also.
     
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Alain on 2012-11-10:
It could be that the temperature is controlled remotely from another location and they are required to set it where the corporate office wants it. Another possibility is that the franchise owner sets the temperature and does not allow the employees or manager to touch it. You can let Taco Bell know about the problem at http://www.tacobell.com/feedback
madconsumer on 2012-11-10:
often times, chain stores heating and cooling is controlled from the corporate office, and the location cannot adjust it.
FoDaddy19 on 2012-11-10:
Alain and madconsumer are correct. It's very common for the temperature to be controlled by the home office. The manager can call the corporate office and request that it be changed, but that's not always practical depending on what other duties he/she may need to carry out.
saj80 on 2012-11-10:
This must be a common issue, as our local Taco Bell is also usually very cool inside.
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Ahoskie, NC TacoBell customer service=Penny smart, Dollar Stupid
Posted by on
Rating: 2/51
AHOSKIE, NORTH CAROLINA -- After rec'ing our order greatly altered, leaving out several ingredientS (3) that we paid for & filled the missing ingredients w/the cheaper, less desirable white rice & not saying anything to us so that we might make a decision on whether we wanted the substitution or NOT. So we were greatly disappointed when we got home & discovered all this. Later the next day, we went to speak to the mgr about it & ask when were they expecting to refresh their supplies (NEVER, EVER had to, or think it would be a necessity prior to ordering.). According to the mgr, they hadn't run out of the ingredientS that were left out of the Cantina Bowl & admitted that it was made wrong. According to the mgr, It couldn't be made right because it needed to be brought back in 5 hours earlier (originally it was for lunch, our return was for dinner the next day), receipt (who keeps their fast food receipt after you receive your order) & they wanted to see the rest of the bowl (what difference would that make, if we were so inclined, [they have never seen us in there returning before, maybe buying], we could pick out what we said they never put in in the 1st place).

How's that for customer relations!!!???? Penny smart, Dollar stupid.

Left there again unsatisfied & without purchasing anything else & we haven't returned. Penny smart, Dollar stupid. Too many choices to deal w/Penny smart, Dollar stupid people/companies.
     
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SteveWiginowski on 2012-07-26:
My advice would be to send an email saying that you were unhappy with the meal that you received.

http://www.tacobell.com/portal/site/tacobell/account/template.CONTACT_US

I think the reason the manager was hesitant to do anything was because it was a complaint about something from lunch the day prior and you didn't have a receipt or really anything to show that you did buy from there the day prior.
danny54 on 2012-07-26:
In addition to what Steve said, it's possible that the manager wanted to see the product to determine how it was incorrectly made. As the OP stated, the restaurant wasn't out of any of the needed ingredients, so it sounds like the manager may have wanted to find out where the disconnect happened so he or she could correct it.

Still, in the interest of customer relations, there may have been something the manager could have offered the OP to make up for the inconvenience. Granted, the OP came back a day later, but still, replacing the original order may have been preferable to losing a customer, IMHO.
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Not Letting Employees Off Work on Time or Giving Them Breaks
Posted by on
Rating: 1/51
HARRISBURG, ILLINOIS -- I am an ex employee and I walked out of Taco Bell for these reasons. I was not given a break when worked over 5 hours. Made to stay more than 30 minutes over my shift. Yelled at all of us on the day that corporate was "scheduled" to be there. He was expected to be there at 10 am and then decided to come at 3 pm instead so we where all told we had to stay or our hours would be cut the next week. Also the new area coach just promoted a shift leader to senior assistant because they used to be together and still have a thing for her.

There are a lot of problems at Harrisburg Taco Bell including them changing the dates on their products. Using expired food. Letting their employees work without gloves. I personally watched another employee spit on someones food that they didn't like. I'm not saying all this because I dislike anyone there I just think its disgusting...
     
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DebtorBasher on 2012-06-24:
How long did you work there and did you report the person that spit in a customer's food or the other things you said they did? Did you do anything to stop that person from serving that food to them. You're right, it is disgusting and if you did nothing to stop co-workers from spitting in the food, then you are just as guilty as the person who did it.

If you DID report it or did anything to stop it...good for you!
BigAl on 2012-06-24:
Spitting on someones food will get you thrown in jail. Changing end use dates on food will get the restaurant closed. If they are not using gloves when they are required it is a serious violation. All of these things need to be reported. Serious health risks are being perpetrated and it needs to stop.You did not state whether or not you were paid for staying past your shift and on the day you were inspected. If you were not you need to contact the proper government authority to get this rectified. If you quit because of these reasons you should be eligible for unemployment compensation until you find new work. Don't let these weasels get away with this.
Anonymous on 2012-06-24:
They can make employees work extra hours or stay later. I've worked at places that has mandatory overtime. The only issue I see here is not allowing you to have a break. By law an employee must have a break every 4 hours that is worked. Wearing gloves is not mandatory in some states. If they are using expired food then contact your local healh board.
lexophiliac on 2012-06-24:
Voluntarily quitting a job renders one ineligible for unemployment.

There is no federal law requiring employers to give employees rest breaks during the work day. However, a few states do require employers to give rest breaks. Illinois isn't one of them.
You can find a list of state rest break laws at the Department of Labor's website at

www.dol.gov/whd/state/rest.htm.
spiderman2 on 2012-06-24:
The other issues have been addressed so I will address the break issue:

http://www.employmentlawhandbook.com/State/Illinois.html

Meals and Break

An Illinois employee who is to work 7 1/2 continuous hours or more shall be provided an
unpaid meal period of at least 20 minutes. The meal period must be given to an employee
no later than 5 hours after beginning work.

Illinois does not have a law regarding breaks, thus the federal standard applies. The
federal rule does not require an employer to provide either a meal (lunch) period or breaks.
However, if an employer chooses to do so, breaks, usually of the type lasting less than 20
minutes, must be paid. 820 ILCS 140/3.

They are not required to give you a break unless you work 7.5 hours and then at the 5th hour you should have a break of 20 minutes unpaid.

Overtime
Overtime
Illinois requires employers to pay employees overtime at a rate of 1 1/2 time their regular
rate when they work more than 40 hours in a workweek, unless otherwise exempt. IL Dept.
of Labor FAQs. See FLSA: Overtime for more information regarding overtime requirements
Starlord on 2012-06-25:
Again with the gloves! Does the county where the restaurant is located mandate the use of gloves? Not all jurisdictions do. Gloves give the customer a false sense of clenliness and security. I have personally observed food workers do everythng wearing gloves that can be done bare-handed, from picking their nose to handling money, then food. I would hate to try to guess the amount of food waste cause by something slipping out of the grip of those plastic gloves and hitting the floor. one restaurant I heard about has the right idea. At regular intervals, a bell rings and the employees wash their hands according to posted rules. I would prefer knowing they wash their hands and use sanitizer between washings than trust to the dubious advantage of disposable gloves.
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What Happened to Taco Bell?
Posted by on
Rating: 1/51
ELKINS, WEST VIRGINIA -- Today I went to Taco Bell for my lunch. Normally the service and food is great, but today my taco was nothing but lettuce and cheese and my seven layer burrito had seven layers of beans. Mine was not the only one, others were upset because of the same reason. Also it seemed like everything I wanted this store was out of it. It was two o'clock in the afternoon and in a small town, Elkins, WV. Taco Bell headquarters have heard of this incident and there will be others. They hired a new shift supervisor and that may be the problem.
     
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Starlord on 2012-06-25:
You hit one of the causes right on the head. It is a small town. I have fond that small town chain restaurants suffer, because of the lack of competition. Also, they could have new employees. I have seen restaurants where the entire staff quit en bloc. It happens. I think you might be on the right track with the new shift manager.
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Wait
Posted by on
Rating: 1/51
ALLEN PARK, MICHIGAN -- Rolled up to Taco Bell with 2 cars ahead of me and the lady said it would be a 15 min wait despite the 10 minutes I had already waited to order food. Upon asking why Miss Jennifer T (real name she gave me) stated " it'll be at least 15 minutes please order or she will notify the police that I was holding up her line." WOW really, your going to call the cops cause I asked the reason behind a 15 min wait w 2 cars in front of me. So needless to say screw Taco Bell because I asked a question. Like I'm going to order food so you can screw with my order for asking a question. Feel sorry for anyone else who has eaten their w this broad working the drive through.
     
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trmn8r on 2012-06-03:
She probably didn't want to get into a discussion justifying exactly what logistics were making the line go at a certain speed.

If there wasn't something broken, to me "I'm sorry, but that is the wait at this time" should suffice. You can think of several complicated possible explanations that she probably wouldn't want to get into.
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Waited Ten Minutes for Service in Drive-Thru
Posted by on
Rating: 1/51
OVERLAND, MISSOURI -- I decided, along with my fiance and my two brothers, to go to the Taco Bell on Page to satisfy my "Late Nite Munchies." Because there were four of us, we were looking to spend around eighty dollars.
At 12:24am on Thursday, May 31, 2012 we pulled around to the drive-through. We thought they might be closed, despite the blatant obviousness of the "Drive Through Open" sign. There we waited for ten minutes. One of my brothers, fearing for the safety of the employee, walked to the window and looked for someone inside. He even knocked, wondering if they were getting robbed or having a medical issue. When he returned to the car, we proceeded to pull around, and saw a black woman of medium build who was talking to a black male (with no Taco Bell uniform on) in the lobby. Obviously, the car behind us didn't approve of this much either, because he promptly followed us to the MacDonald's down the road.
     
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Anonymous on 2012-05-31:
How does 4 people spend $80 at Taco Bell? Their food isn't that expensive.
Cwazychicken on 2012-05-31:
I have to agree. When I go to Taco Bell, it usually costs about 15 bucks and that's for a lot of food for 3 people.....Must've really been hungry or maybe they were throwing a party. Some taco bells stay open til 2am, some close at midnight. Maybe they were closed and changed into their regular clothes after work?
MRM on 2012-05-31:
That is cwazy indeed!
raven2010 on 2012-05-31:
According to Taoc Bell's website, the store on Page is open until 2AM

10426 Page Ave
Olivette, MO 2.8 miles

http://www.tacobell.com/tacobell/store-locator?q=overland+mo
onlooker on 2012-05-31:
OK, so the issue here was some pretty hungry people could not order their food because it seems the only person working the window was in a discussion with someone else in the lobby of the place.
Maybe the coworker who could not stay, maybe the husband telling her their house burnt down....you do not know. Was only the take out open so another person should not have in the lobby area?
Dollar amount of food - not an issue.
Race of the people involved in discussion - not an issue.
You did not get the service you expected, and were disappointed. You gave your money to another restaurant.
BUT I do applaud your brother for checking out for the employees safety....that was OK.
jktshff1 on 2012-06-01:
Well put onlooker
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Slavery in Taco Bell
Posted by on
Rating: 1/51
BOISE, IDAHO -- I have a relative who works at a Taco Bell in Boise ID. He was hired as a store manager, with the promise of 3 weeks a year off and a raise after 1 year. He has excelled at turning a filthy mess, of a store into THE most profitable in Idaho. He has been there over a year and NO time off. In fact he has had to work 7 days a week, because the regional manager would not bring in a shift manager. My relative has children and a wife to support and needs the job and time off. Taco Bell seems to forget Slavery was done away within the Civil War. I suggest no one eat there, and do not work there. The company lies to everyone, including the public. The company is guilty of illegal treatment, of employees as well. Boycott Taco Bell!!!!
     
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Anonymous on 2012-03-09:
I already boycott Taco Bell for the horrible slop they call food
Skye on 2012-03-09:
Has your relative thought about looking for another restaurant he could manage and have some time off?
clutzycook on 2012-03-09:
The difference between actual slavery and working at Taco Bell is that your relative is free to leave and work elsewhere.

As a side note, if any place promised me 3 weeks off a year in my first 12 months, I'd ask for it in writing. I'VE never seen a new person get that much vacation so soon.
spiderman2 on 2012-03-09:
I think instead of you asking everyone to boycott Taco Bell, your relative should find himself a new job. I too have never heard of anyone getting 3 weeks off after one year of service. My husband runs our business and even he doesn't take 3 weeks a year off.
SteveWiginowski on 2012-03-09:
I would recommend that your husband ask/demand them for a raise. If they don't grant it, threaten or actually leave and work somewhere else.

I know that in this economy, many people have had to endure taking on more responsibility than what they're originally hired for and take less pay to do it. Your husband may be a victim of this, and that's unfortunate.

Hopefully he is able to get what he is looking for, or another job. He sounds like a very good working, so finding another job shouldn't be too difficult hopefully.
jktshff1 on 2012-03-09:
What does your relative have to say?
Starlord on 2012-03-10:
When I worked for the Sheriff's Office, I was there three years before I qualified for three weeks vacation. You got one week after working a year, two weeks after two years, up to one month at four years. I agree, this is hardly slavery, the slaves couldn't quit and go to work on another plantation and Taco Bell management can't use whips.
Anonymous on 2012-03-10:
I am lucky that my job offers 80 vacation hours, 80 sick hours, and 2 floating holidays every year from the first day you start. You don't have to use them either. You can save them up and use them at anytime. Not all companies are like this. I agree with the above comments; this isn't slavery
MRM on 2012-03-10:
At my jobby job, you can cashout the hours that you don't use. I don't take off from work very often so I have accumulated a lot of hours to cashout.
Anonymous on 2012-03-10:
When I worked for the airline, we could give our hours to someone who didn't have any left. I did that once for someone who wanted to go to their son's wedding
Old Timer on 2012-03-10:
We let our people give sick days to others. If someone has used up all of their sick days, vacation days etc. due to an illness or whatever people can give them theirs.

The problem above is different. The above is just typical Taco Hell doing what they can until busted for it. Our Daughter worked for Taco Hell in high school. After a month she said they never let her have her breaks and only had 10-15 minutes to eat a lunch. We told her to quit if they refused her one more time. Two days later she was no longer working at Taco Hell. She didn't have to work, but wanted too. So we backd her up 110%.
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Taco Bell Still SUCKS!
Posted by on
Rating: 1/51
EL DORADO, COLORADO -- I went to Taco Bell to pick up food for my wife, daughter, son, and myself. When I got home I ate my part of the meal and I could taste cologne! As well as the rest of my family, I can still smell it as I type this message at least one hour later! Gross Gross Gross!

I tried to reach Taco Bell's customer service by phone as they closed at 10pm EST. A lot of good that does us for the rest of the time zones in the U.S. They are a major U.S. Corporation but they really don't care about any section but the Eastern Seaboard, otherwise they would have customer service available for all the timezones!!!

     
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Anna Molly on 2012-03-05:
At least you tasted SOMETHING. In a rare move, I decided to have Taco Bell for lunch today. Never again. Service was prompt, my order was correct. My food tasted like cardboard. I rapidly remembered why I don't like to eat there.
ok4now on 2012-03-06:
Just when I thought Subway was the worst this review reminded me that Taco Bell holds that distinguished honor. They are the worst of the worse!!
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Worst Taco Bell
Posted by on
Rating: 1/51
CINCINNATI, COLERAIN 9449, OHIO -- This Taco Bell has been consistent in one area alone and that's consistently getting worse and worse. It would honestly look bad sitting next to the devil himself! I recently watched a line go through the whole parking lot all the way to the entrance. People got so fed up with waiting they just pulled away, and I watched the employees laugh about it. The food is always bad or wrong, its as if they are trying to get it wrong for fun? Not sure what goes on with management here, but they need to replace everyone. I will never return there, they have ruined my meal too many times now.
     
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Alain on 2012-02-21:
Not all Taco Bell franchises are the same when it comes to management or customer service. Contact Taco Bell at http://www.tacobell.com/legal/feedback to let them know they have a problem at this one.
Mark K on 2013-09-14:
Taco Bell used to be so much better in the 80's for those of you that are old enough to remember. They had real beef burritos that had great taste, etc.... Taco Bell these days is horrible. All artificial and for the amount people pay?.. Very steep decline over the years. I don't even eat there anymore.. And I don't think Taco Bell really cares
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