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Taco Bell - Page 4

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185 Reviews & Complaints

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Bad Food
Posted by Amywinehart on 01/19/2013
Sour cream on out side of tacos, old shells, and bad taste. Worse I have ever had!!!!!
     
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A Live Bug in my Taco
Posted by JEBDenver on 12/16/2012
BROOMFIELD, COLORADO -- I ate the Nachos Supreme, then opened the Taco to add Fire Sauce. A live big, black bug crawled out of the Taco! I was horrified!!!

I immediately called the Broomfield Taco Bell and asked to speak to the Manager.
When the Manager came to the phone, I told him about what happened; his comment was, "Well I'll let Corporate know."

I said, "you don't understand, this isn't a corporate issue! I'll bring you back the taco and show you I just bought (along with the BUG)!!! I demand a Refund for the Taco! He insisted it was a corporate issue."

I never heard back from them and I've taken my business elsewhere.

Sincerely,

Janet E. Brown
Westminster, CO

     
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Posted by madconsumer on 2012-12-16:
did they refund your money?
did you contact the local health department and file a complaint? if they have a serious issue with bugs, that needs to be investigated. also corporate should know too.
Posted by onlooker on 2012-12-16:
If you took pictures of the taco an bug - you may be able to see that the bug is wearing a tie??? That makes it a corporate issue??

I would be very upset if that happened to me. You may actually want to contact the headquarters by email and report the event and the store management response to the event.
Posted by trmn8r on 2012-12-16:
That's great advice onlooker, and voted as such. That may indeed have been a corporate representative. Letting corporate know about this experience seems to be what the manager wanted - I'd be chomping at the bit to satisfy his wishes.
Posted by Tezrien on 2012-12-16:
That was the new "beef" they are using.
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Posted by Mailladyturnes_992000 on 11/10/2012
HAINES CITY, FLORIDA -- My husband and I and my 84 year old mother went to your restaurant at 8:30 one evening for a late snack. The temperature outside was only 60 degrees. When we walked in your store, it was like walking into a meat locker. My husband went over to the thermostat and it read 58 degrees. I talked to the manager and she said she was not allowed to make any adjustments with the thermostat. I don't understand why you have to keep your store so cold that your customers are uncomfortable. After we got our food we decided to bag it up and take it home to eat. We could tell that others were uncomfortable also.
     
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Posted by Alain on 2012-11-10:
It could be that the temperature is controlled remotely from another location and they are required to set it where the corporate office wants it. Another possibility is that the franchise owner sets the temperature and does not allow the employees or manager to touch it. You can let Taco Bell know about the problem at http://www.tacobell.com/feedback
Posted by madconsumer on 2012-11-10:
often times, chain stores heating and cooling is controlled from the corporate office, and the location cannot adjust it.
Posted by FoDaddy19 on 2012-11-10:
Alain and madconsumer are correct. It's very common for the temperature to be controlled by the home office. The manager can call the corporate office and request that it be changed, but that's not always practical depending on what other duties he/she may need to carry out.
Posted by saj80 on 2012-11-10:
This must be a common issue, as our local Taco Bell is also usually very cool inside.
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Where's The Beef ?
Posted by Butler.dan9 on 10/21/2012
Where is the beef and any other meat you put in your products? Taco Bell is getting rich skimping on their product. If I want a taco from now on I will start making them at home.....At least there will be meat in them!
     
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Posted by madconsumer on 2012-10-21:
this is the way some companies make money. skimping on ingredients.

very helpful review, and voted as such!
Posted by Anonymous on 2012-10-22:
Go to Del taco much better place and they don't skimp on the portions.
Posted by wjk898 on 2012-10-23:
Del Taco has the worst food you can get anywhere thru a window. Yuck. What garbage. They shoulda stayed in California.
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Wheres the beef?
Posted by Earll611 on 10/16/2012
Ordered a Taco Salad just like I did many times in the past. Taco Bell has now added rice in the mixture. This is the last time I order Taco Salad and probably the last time I visit Taco Bell.
     
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Posted by toonces653 on 2012-10-16:
Ate at Taco Bell about 2 weeks ago. Boy have they gone downhill. Never again will my wife and I eat at another TB, ever. The food is terrible.
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Wrong Order
Posted by Greatneck122 on 10/08/2012
Almost always there`s something wrong with my order, there`s something missing or I get what I don`t ask for. It`s frustrating getting home and find out I didn`t get what I was craving for. I`m cutting down on visiting Taco Bell for these reasons. Employees should be trained better than this.
     
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Cantina Bowl Good, but Impossible to Register for Ipad :
Posted by Focalpt24 on 10/07/2012
Yesterday evening I purchased a meal. This am I put in information to see if I won an I pad. Well what do you think happened? They said I was too late for the contest! What a sham!!!! At 82 years old I do not have time for this kind of foolishness, nor do I want to support a food chain that responds like that. Ridiculous!
     
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Great Customer Service
Posted by Gomez.carmen0909 on 09/17/2012
My daughter and I went to Taco Bell in Victoria, Texas. The cashier Juan was doing a great job of greeting every customer and making them feel welcomed he was also training another employee on the register and he was doing such a great job, giving that employee very positive feed back.

I wish Taco Bell the best and reward him, because he does a great job.
     
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Compliment
Posted by Nannygilligan on 08/28/2012
MARYVILLE, MISSOURI -- My husband and I went in to Taco Bell Last Saturday to eat lunch. The girl at the counter was so polite. She asked how we were, what she could get for us. We had a special order. The best part was when she scanned my debit card she didn't ask my name. She actually looked at it on my card. That never happens any where else. If I would have had a business of my own I would have offered her a job right there. Cindy Peter
     
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Posted by ok4now on 2012-08-29:
It's refreshing to read that you received good service and took the time to acknowledge it. Good post!
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Manager Was Extremely Rude...
Posted by AKSstyle on 08/12/2012
LOS ANGELES, CALIFORNIA -- I went to Taco Bell and ordered my food with beans instead of meat. I repeated myself over and over. They got some of the order correct except 2 tacos. When I got home and realized it was meat I went back and they were closed. Drove to another Taco Bell and Eduardo the manager was extremely rude and laughed about it to an employee. He would not correct $3.00... two tacos. Really? That is messed up. He should be fired or reprimanded. That is simply how you do not treat people...customers.
     
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Posted by cruisecat on 2012-08-12:
It is no reason to laugh but it may be because you went to a different store then you purchased the tacos at
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