MTSTERLING, KENTUCKY -- I'm an employee here at the Taco Bell in Mt Sterling. Often I am a register person. Last night I got a phone call on my day off telling me that the manager was passing around a video to other employees showing them that I took money out of the register and putting it in my pocket. I couldn't understand why I wasn't even confronted with the situation or questioned. I wasn't even given a chance to defend or explain why I done such a thing. I couple days before I had told my manager that a man left his change. I also told him the man came back to collect it. They do not show all the video they are showing the part that makes me look like I'm stealing.
Though pulling money out the register is not policy there is no correct policy when changed is left. We are not allowed to be over or under. This night in question my drawer was not even short. I was so ashamed of this I could not even bring myself into work, I feel if they don't trust me I don't want to work there anyway.
They got rid of the only thing I like there, the volcano menu! Add reply
CAMDEN, DELAWARE -- It seems that almost every time I go to my local Taco Bell/KFC half my order vanishes. This most recent time I ordered(among other things) a Nachos Bell Grande(Just that, not a combo) and 12 cookies(which they had in stock, I could see them) and didn't get either thing. Several times before I've gotten ripped off unless I had a small order but recently it was getting better so I neglected to check my entire order while in the building. It wasn't until I got home that I realized my folly but it's honestly not worth the time and gas to go back out for those two items. This is the last time I'll go there though as I'm tired of paying for more then I get.Add reply
INMAN, SOUTH CAROLINA -- I stopped in for a quick dinner on my way home from work. Let's be honest, fast food chains aren't known for customer service, and the people are usually unfriendly and unhappy. Which is why I was surprised to hear a cheerful voice in the speaker. She was polite, well spoken, and had a SMILE on her face. She was my FIRST good experience at a fast food chain EVER! Her name was Kelvin. I have no idea if Taco Bell will ever see this post, but I hope they do, and I hope they recognize her. I work in the customer service industry, so I'm sympathetic to mistakes, but most drive thru employees come equipped with a crappy attitude and rolling eyes. I NEVER write reviews. This is the first time in my life that I felt compelled to say something, and all I can say is Kelvin was awesome!Add reply
This store (#016130) is the worst Taco Bell you will ever go to. Avoid it and drive to another one. It will take a half hour for a small order. Two people working entire store, and one of the two is at the front taking orders! The worst ever! Add reply
MADISON, NORTH CAROLINA -- June 13, 2013, I arrived at Taco Bell, gave my order. There was only 1 employee working the cash register, preparing the food, and taking orders from the drive thru. This guy was by himself. There were 2 employees outside taking a smoke break. The single employee took my order, failed to take the payment for it, the proceeded to take the order from person behind me, and failed to take his payment as well.
1 Replies - Latest reply on 06/16/2013Add reply
This single employee had to prepare the food orders, and also take orders from the drive thru. It was a very long wait, since this poor guy was doing everything alone. Finally, I asked what cost for my order. In confusion, the employee charged me for the order from customer behind me. We had a discussion about charging me the wrong cost, plus I received the wrong order. I left the food on the counter and I will not be back to that location.
I think if three people are working, only 1 of them should be on break, not 2. This is very poor management, especially for a Saturday night.
No Honest Employees
STOCKTON, CALIFORNIA -- I left my phone in a Taco Bell restaurant I don't live far and was back within a half hour I realized phone was gone. My husband GPS my phone and it gave location of the Taco Bell. The manager denied ... read full review4 Replies - Latest reply on 06/10/2013
Just an observation but why do I have to use ten packets of taco sauce to get anything near a palatable taste from these things?
WHITBY ONT. CANADA -- Went to Taco Bell Friday May 24 at 6pm and ordered 2 mix 5 item box meals and 2 bean enchiladas. When I took the 2 bite of bean enchilada there was a long hair in my mouth. I pulled it out and then threw both of them in the garbage. I was very disgusted with finding the hair and question as to why they do not wear hair nets, men and women as they do handle food. Have no interest as to eating there ever again as I will check to see if they are wearing hair nets. I enjoy Taco Bell but am turned off it now.Add reply
Ordered a Mexican pizza with no beans. when I got home, guess what was on it? BEANS - no meat, just beans. I also asked for mild sauce, no sauce, also no napkins. This is really poor service, also no green onions on pizza. Won't be going there anymore. 1 Replies - Latest reply on 04/24/2013Add reply
WATAUGA, TEXAS -- Horrible service by the manager of the store at the time. His name was Steven. Very rude tone toward me and acted as if it were a chore to fix my meal after I asked for no vegetables he gave me a very rude look and a sigh as if I had ruined his day. I also witnessed him yelling at employees, not in a managerial way but as if he wanted to fight. Very unprofessional and if I could have it my way he would have been fired on the spot.Add reply
Ask for black bean burrito and ask it to be grilled, attendant refused to fix by saying that was not a option. Why is this a problem ?????? 1 Replies - Latest reply on 03/31/2013Add reply
The guys at the window were nice if they could fill my order correctly. Had to tell them they forgot 2 items. The food was wrapped sloppy therefore the food was all leaking out. I'm sorry to complain but if you do a job then do it with a little self respect. 1 Replies - Latest reply on 03/12/2013Add reply
Super Bowl Ad
HOUSTON, TEXAS -- I am completely offended. I just watched your Superbowl ad (with my children in the room). Evidently you pulled your ad with the box of tacos and veggie tray to not offend or promote anything against ... read full review9 Replies - Latest reply on 02/04/2013
Sour cream on out side of tacos, old shells, and bad taste. Worse I have ever had!!!!! Add reply
BROOMFIELD, COLORADO -- I ate the Nachos Supreme, then opened the Taco to add Fire Sauce. A live big, black bug crawled out of the Taco! I was horrified!!!
4 Replies - Latest reply on 12/16/2012Add reply
I immediately called the Broomfield Taco Bell and asked to speak to the Manager.
When the Manager came to the phone, I told him about what happened; his comment was, "Well I'll let Corporate know."
I said, "you don't understand, this isn't a corporate issue! I'll bring you back the taco and show you I just bought (along with the BUG)!!! I demand a Refund for the Taco! He insisted it was a corporate issue."
I never heard back from them and I've taken my business elsewhere.
Janet E. Brown
HAINES CITY, FLORIDA -- My husband and I and my 84 year old mother went to your restaurant at 8:30 one evening for a late snack. The temperature outside was only 60 degrees. When we walked in your store, it was like walking into a meat locker. My husband went over to the thermostat and it read 58 degrees. I talked to the manager and she said she was not allowed to make any adjustments with the thermostat. I don't understand why you have to keep your store so cold that your customers are uncomfortable. After we got our food we decided to bag it up and take it home to eat. We could tell that others were uncomfortable also. 4 Replies - Latest reply on 11/10/2012Add reply
Where is the beef and any other meat you put in your products? Taco Bell is getting rich skimping on their product. If I want a taco from now on I will start making them at home.....At least there will be meat in them! 3 Replies - Latest reply on 10/23/2012Add reply
Ordered a Taco Salad just like I did many times in the past. Taco Bell has now added rice in the mixture. This is the last time I order Taco Salad and probably the last time I visit Taco Bell.
1 Replies - Latest reply on 10/16/2012Add reply
Almost always there`s something wrong with my order, there`s something missing or I get what I don`t ask for. It`s frustrating getting home and find out I didn`t get what I was craving for. I`m cutting down on visiting Taco Bell for these reasons. Employees should be trained better than this. Add reply