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Taco Bell - Page 4

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185 Reviews & Complaints

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Refusing Service for Special Service
Posted by Edecountrycutters on 03/30/2013
Ask for black bean burrito and ask it to be grilled, attendant refused to fix by saying that was not a option. Why is this a problem ??????
     
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Posted by BigAl on 2013-03-31:
There are a myriad of reasons why this would be a problem. A simple one would be the time it takes to grill and the cleanup after the grilling. This is assuming they even have a grill. This is no different than asking McDonalds to poach your egg in your big breakfast.
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Reminding of Order
Posted by on 03/11/2013
The guys at the window were nice if they could fill my order correctly. Had to tell them they forgot 2 items. The food was wrapped sloppy therefore the food was all leaking out. I'm sorry to complain but if you do a job then do it with a little self respect.
     
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Posted by Alain on 2013-03-12:
Maybe give the manager a call and let them know that they need to give some additional training to some of their otherwise nice workers.
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Order, Pickup Line
Posted by Gbussey on 03/04/2013
WILLINGBORO, NEW JERSEY -- At approx 9:07 pm their was a car ordering at the Taco Bell and I was the car next, behind it. At this time 15 minutes went by, the car was still giving his/her order to the attendant. Please note: There was no other cars waiting to be served.

So, I alerted the driver, by my horn and the Taco Bell attendant inside at the window taking their order instructed the car to come to the delivery window. So, I look at my clock it then, was 9:19 pm and still their order did not come out but, the order was approx $34.00 on the digital display for that customer. That customer was at the window approx another 10 minutes waiting for their order patiently.

So, I could not go around them, to leave or pull out of line, because the driveway was design to not get out of line. At approx 9:27 pm the customer left with order. When I got to window, I ask for manager and her reply was they don't control the customer orders in line. My reply since I was the only one in line you had me wait approx 25 mins, and I suggested big orders like that have customer pull in parking lot or come inside, but since I was, only one in line and your attendant kept checking to see if anyone was behind me you made me wait.. I told manager I will never come there again, and was going to make a complaint. Conclusion: I feel that the design of the delivery line for customers do not give you a choice to pull at of line, when you see the customer in front of you has a big order. The management should be aware of other customers in line, the waiting period a common courtesy toward other customers, but I guess since I was the only person in line at the wrong time, cause me this drama. I did not order anything, but wanted to leave, but could not go around customers in front of me. Management made me feel that I was wrong.

I hope my complaint will be helpful to others, but I was a loyal customer there approx 2 times a week and the shift knows I come there too.
     
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Posted by BigAl on 2013-03-04:
I feel for you. I have been behind that car far too many times. In my experience it is usually a SUV and once they get their order they spend another couple of minutes passing food around to the little munchkins before they pull away. As you mention Taco Bell is the worst because the way their drivethrus are designed there is no way to leave. You are stuck there for the duration.
Posted by Cwazychicken on 2013-03-04:
Taco Bell never asks me to pull over with big orders. I have been there myself where I've had to order alot of food and it stinks for those behind. Have also had to wait for my food
Posted by Jeff on 2013-03-04:
I cannot STAND people who order a ton of food at the drive thru. Its SO annoying. I wish these fast food places would start putting limits on what they can order at a drive thru. It should be for express orders and people who only need a few things. If you want to make a big order, get our of your car and go in.....people's laziness ends up slowing everyone else down. My bank only allows one or two transactions in their drive thru and has signs that say if you have multiple transactions to come inside. IT defeats the whole purpose of it.
Posted by bcd on 2013-03-04:
I agree that they should require customers with large orders to place their orders in the lobby. Taco Bell has a long time reputation of screwing up orders so it's likely that [in the future] the party in the offending vehicle will not place any additional large orders at the drive-thru. Good review.
Posted by JAKFK on 2013-03-05:
While it may seem an inconvenience to you and I, the drive-thru design is actually a marketing genius. It keeps paying customers from leaving before they would otherwise normally spend money.

In regards to limiting the drive-thru customers to predetermined amount, I think that would be a disastrous marketing decision on Taco Bell's behalf. The whole concept of the drive-thru is convenience. And if you are inconveniencing customers by having them go inside, then you will lose more customers than you would gain. JMHO

Good review though!
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Super Bowl Ad
Posted by Andreaharper07 on 02/04/2013
HOUSTON, TEXAS -- I am completely offended. I just watched your Superbowl ad (with my children in the room). Evidently you pulled your ad with the box of tacos and veggie tray to not offend or promote anything against vegetables. I thought that was silly--but now, to see you would replace with a suggestive ad with senior citizens coming out of bathrooms with younger people...And old man holding shirt up to show chest? I am offended. I will never go to any Taco Bell again. I think there are more Christians than vegetarians in this country...I think you need a new marketing strategy. I am disgusted. Please send to corporate headquarters since the ones on your site say "page not available".

Feel free to reply if you care how people with families feel about your commercials--or maybe it is just people who like vegetables.

andreaharper07@Hotmail. com
     
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Posted by jktshff1 on 2013-02-04:
I saw nothing wrong with it.
Posted by Anonymous on 2013-02-04:
I thought the ad was cute. The Go Daddy ad was disgusting.
Posted by SteveWiginowski on 2013-02-04:
What was un-Christian during the commercial? Was it that a man showed his chest or that two people kissed? I don't think either of them are un-Christian.
Posted by ok4now on 2013-02-04:
I've seen much worse and found nothing offensive about this ad. Funny you didn't find the Go Daddy ad offensive also.
Posted by DebtorBasher on 2013-02-04:
I think this was one of the many where I found myself asking, 'What are they advertising?' until the end. I swear I don't see what all the hype is with the Superbowl commercials for all the money they pay for the 30 seconds...they should at least let it be known what is being advertised. There were quite a few of them, where I was asking myself that question. I didn't like the GoDaddy commericals either...but,I do have to say the Budweiser commercial with the guy sending his horse off to the Budweiser company after raising it from a baby, brought a tear to my eye...
Posted by ok4now on 2013-02-04:
DB, I thought the Budweiser commercial was the best. You can Google it and see an extended version and how they made it. This includes a video of the baby horse at 7 days old and the bond developed with the trainer. It also shows the very trusting mother horse. Yes it also brought a tear to my eye.
Posted by MRM on 2013-02-04:
The Taco ad was mildly outragous. I agree with Littl Little that the GoDaddy (with the girl and the nerd kissing) is kind of gross, especially when you hear the two exchanging saliva while tongueing.
Posted by Old Timer on 2013-02-04:
Budweiser won hands down. Now if the new German owners would please put "our" Clydesdale's back in the Rose Bowl Parade, thank you!
Posted by Anonymous on 2013-02-04:
The godaddy one was pretty nasty, I agree with Little little.
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Bad Food
Posted by Amywinehart on 01/19/2013
Sour cream on out side of tacos, old shells, and bad taste. Worse I have ever had!!!!!
     
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A Live Bug in my Taco
Posted by JEBDenver on 12/16/2012
BROOMFIELD, COLORADO -- I ate the Nachos Supreme, then opened the Taco to add Fire Sauce. A live big, black bug crawled out of the Taco! I was horrified!!!

I immediately called the Broomfield Taco Bell and asked to speak to the Manager.
When the Manager came to the phone, I told him about what happened; his comment was, "Well I'll let Corporate know."

I said, "you don't understand, this isn't a corporate issue! I'll bring you back the taco and show you I just bought (along with the BUG)!!! I demand a Refund for the Taco! He insisted it was a corporate issue."

I never heard back from them and I've taken my business elsewhere.

Sincerely,

Janet E. Brown
Westminster, CO

     
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Posted by madconsumer on 2012-12-16:
did they refund your money?
did you contact the local health department and file a complaint? if they have a serious issue with bugs, that needs to be investigated. also corporate should know too.
Posted by onlooker on 2012-12-16:
If you took pictures of the taco an bug - you may be able to see that the bug is wearing a tie??? That makes it a corporate issue??

I would be very upset if that happened to me. You may actually want to contact the headquarters by email and report the event and the store management response to the event.
Posted by trmn8r on 2012-12-16:
That's great advice onlooker, and voted as such. That may indeed have been a corporate representative. Letting corporate know about this experience seems to be what the manager wanted - I'd be chomping at the bit to satisfy his wishes.
Posted by Tezrien on 2012-12-16:
That was the new "beef" they are using.
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Posted by Mailladyturnes_992000 on 11/10/2012
HAINES CITY, FLORIDA -- My husband and I and my 84 year old mother went to your restaurant at 8:30 one evening for a late snack. The temperature outside was only 60 degrees. When we walked in your store, it was like walking into a meat locker. My husband went over to the thermostat and it read 58 degrees. I talked to the manager and she said she was not allowed to make any adjustments with the thermostat. I don't understand why you have to keep your store so cold that your customers are uncomfortable. After we got our food we decided to bag it up and take it home to eat. We could tell that others were uncomfortable also.
     
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Posted by Alain on 2012-11-10:
It could be that the temperature is controlled remotely from another location and they are required to set it where the corporate office wants it. Another possibility is that the franchise owner sets the temperature and does not allow the employees or manager to touch it. You can let Taco Bell know about the problem at http://www.tacobell.com/feedback
Posted by madconsumer on 2012-11-10:
often times, chain stores heating and cooling is controlled from the corporate office, and the location cannot adjust it.
Posted by FoDaddy19 on 2012-11-10:
Alain and madconsumer are correct. It's very common for the temperature to be controlled by the home office. The manager can call the corporate office and request that it be changed, but that's not always practical depending on what other duties he/she may need to carry out.
Posted by saj80 on 2012-11-10:
This must be a common issue, as our local Taco Bell is also usually very cool inside.
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Where's The Beef ?
Posted by Butler.dan9 on 10/21/2012
Where is the beef and any other meat you put in your products? Taco Bell is getting rich skimping on their product. If I want a taco from now on I will start making them at home.....At least there will be meat in them!
     
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Posted by madconsumer on 2012-10-21:
this is the way some companies make money. skimping on ingredients.

very helpful review, and voted as such!
Posted by Anonymous on 2012-10-22:
Go to Del taco much better place and they don't skimp on the portions.
Posted by wjk898 on 2012-10-23:
Del Taco has the worst food you can get anywhere thru a window. Yuck. What garbage. They shoulda stayed in California.
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Wheres the beef?
Posted by Earll611 on 10/16/2012
Ordered a Taco Salad just like I did many times in the past. Taco Bell has now added rice in the mixture. This is the last time I order Taco Salad and probably the last time I visit Taco Bell.
     
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Posted by toonces653 on 2012-10-16:
Ate at Taco Bell about 2 weeks ago. Boy have they gone downhill. Never again will my wife and I eat at another TB, ever. The food is terrible.
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Wrong Order
Posted by Greatneck122 on 10/08/2012
Almost always there`s something wrong with my order, there`s something missing or I get what I don`t ask for. It`s frustrating getting home and find out I didn`t get what I was craving for. I`m cutting down on visiting Taco Bell for these reasons. Employees should be trained better than this.
     
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