OAK CREEK, WISCONSIN -- This was one of the worst fast food chains ever run in Oak Creek Wisconsin. 5 cars including myself waited in the drive through line for 15 minutes before someone answered. The car that was first in line actually beeped her horn numerous times to get them to answer. When I finally was able to get my food from the window, a punky mouthed teenager handed me my tacos, and slammed the window door saying good night. When I opened my bag, all the tacos were not wrapped and all the fillings from the tacos were in the bag. I called to talk to their manager and they had me in hold for 30 minutes until I finally hung up. I went into the establishment and they told me their was no manager on staff today and won't be able to replace the food without a managers okay. You people suck at the Oak Creek Taco Bell. You should be ashamed how you interact with people. Don't go there, go to a better run establishment. I won't be visiting any Taco Bell soon.Add reply
I went to try the triple steak stack for the first time and was highly disappointed. Not only was the bread soggy but it was not triple the steak. Maybe half the steak. When I made it home and opened the sandwich I was disappointed but did not want to drive back to Taco Bell to have then explain why they served customers something like that. I don't eat at Taco Bell much and never will again. Add reply
NORWALK, CALIFORNIA -- On November 21-2013 I visited the Taco Bell 11005 Imperial Highway Norwalk CA, with my family my son is obsessed with Taco Bell but when they charged us for a cup of water we were all disappointed. I feel that this is unfair. I also contacted Consumer Affairs to place a complaint regarding this situation and they stated to write a complaint to you guys because theirs a law that water should be free to customers.
1 Replies - Latest reply on 11/25/2013Add reply
Also I visited a different Taco Bells in the area. I've asked for water and they didn't charge me. So I asked them is water free here and they stated yes we never charge for water. Every restaurant has to give water free when you are a customer. My Ticket #s are 293 and 292 - Taco-Bell #028525.
GRAY, TENNESSEE -- On November the 3rd and 10th 2013 we waited both times over thirty five minutes for our food, we were dining in. Both times there were extremely long lines in the drive thru also. These two days were both on Sundays. One man who was behind me and had been waiting a lesser time asked the cashier for a refund because he had to catch a plane she refused his refund and pushed his order ahead of me and other people. We love to take our grand children to Taco Bell they love it and so do we. The food on both occasions was not has good as it usually is. This is will be our last trip to this store.Add reply
NEW MILFORD, CONNECTICUT -- I'm on the road a lot and like Taco Bell and usually get great service. Every time I go through New Milford I stop and give them another chance but I'm always disappointed. The same thing every time they either don't have cup, hot sauce, soft taco shells or like today out of cinnamon delights. If you go through the drive threw and get any item wrapped in the bag your lucky because you usually have to rebuild the item after waiting 10 minutes. The biggest gripe is that when you walk to the front door your greeted by at least two employees blowing smoke at you from there cigarettes. Sorry guys but never againAdd reply
MTSTERLING, KENTUCKY -- I'm an employee here at the Taco Bell in Mt Sterling. Often I am a register person. Last night I got a phone call on my day off telling me that the manager was passing around a video to other employees showing them that I took money out of the register and putting it in my pocket. I couldn't understand why I wasn't even confronted with the situation or questioned. I wasn't even given a chance to defend or explain why I done such a thing. I couple days before I had told my manager that a man left his change. I also told him the man came back to collect it. They do not show all the video they are showing the part that makes me look like I'm stealing.
Though pulling money out the register is not policy there is no correct policy when changed is left. We are not allowed to be over or under. This night in question my drawer was not even short. I was so ashamed of this I could not even bring myself into work, I feel if they don't trust me I don't want to work there anyway.
They got rid of the only thing I like there, the volcano menu! Add reply
CAMDEN, DELAWARE -- It seems that almost every time I go to my local Taco Bell/KFC half my order vanishes. This most recent time I ordered(among other things) a Nachos Bell Grande(Just that, not a combo) and 12 cookies(which they had in stock, I could see them) and didn't get either thing. Several times before I've gotten ripped off unless I had a small order but recently it was getting better so I neglected to check my entire order while in the building. It wasn't until I got home that I realized my folly but it's honestly not worth the time and gas to go back out for those two items. This is the last time I'll go there though as I'm tired of paying for more then I get.Add reply
INMAN, SOUTH CAROLINA -- I stopped in for a quick dinner on my way home from work. Let's be honest, fast food chains aren't known for customer service, and the people are usually unfriendly and unhappy. Which is why I was surprised to hear a cheerful voice in the speaker. She was polite, well spoken, and had a SMILE on her face. She was my FIRST good experience at a fast food chain EVER! Her name was Kelvin. I have no idea if Taco Bell will ever see this post, but I hope they do, and I hope they recognize her. I work in the customer service industry, so I'm sympathetic to mistakes, but most drive thru employees come equipped with a crappy attitude and rolling eyes. I NEVER write reviews. This is the first time in my life that I felt compelled to say something, and all I can say is Kelvin was awesome!Add reply
This store (#016130) is the worst Taco Bell you will ever go to. Avoid it and drive to another one. It will take a half hour for a small order. Two people working entire store, and one of the two is at the front taking orders! The worst ever! Add reply
MADISON, NORTH CAROLINA -- June 13, 2013, I arrived at Taco Bell, gave my order. There was only 1 employee working the cash register, preparing the food, and taking orders from the drive thru. This guy was by himself. There were 2 employees outside taking a smoke break. The single employee took my order, failed to take the payment for it, the proceeded to take the order from person behind me, and failed to take his payment as well.
1 Replies - Latest reply on 06/16/2013Add reply
This single employee had to prepare the food orders, and also take orders from the drive thru. It was a very long wait, since this poor guy was doing everything alone. Finally, I asked what cost for my order. In confusion, the employee charged me for the order from customer behind me. We had a discussion about charging me the wrong cost, plus I received the wrong order. I left the food on the counter and I will not be back to that location.
I think if three people are working, only 1 of them should be on break, not 2. This is very poor management, especially for a Saturday night.
No Honest Employees
STOCKTON, CALIFORNIA -- I left my phone in a Taco Bell restaurant I don't live far and was back within a half hour I realized phone was gone. My husband GPS my phone and it gave location of the Taco Bell. The manager denied ... read full review4 Replies - Latest reply on 06/10/2013
Just an observation but why do I have to use ten packets of taco sauce to get anything near a palatable taste from these things?
ALL -- I only order Chicken Burritos . The Spanish rice ( original rice) gave a lot of flavor . The new white cilantro rice is boring, lackluster and blah . I will not, I repeat NOT BE RETURNING TO TACO BELL . :( sad because I really enjoyed those burritos . It was a treat for me . I know I'm not the only one who feels this way . Why do away with a good thing ? I'm sure less chicken burritos are sold now .at least my 12 a year . Used to be the Best ! Now they are the WORST !1 Replies - Latest reply on 05/31/2013Add reply
WHITBY ONT. CANADA -- Went to Taco Bell Friday May 24 at 6pm and ordered 2 mix 5 item box meals and 2 bean enchiladas. When I took the 2 bite of bean enchilada there was a long hair in my mouth. I pulled it out and then threw both of them in the garbage. I was very disgusted with finding the hair and question as to why they do not wear hair nets, men and women as they do handle food. Have no interest as to eating there ever again as I will check to see if they are wearing hair nets. I enjoy Taco Bell but am turned off it now.Add reply
Ordered a Mexican pizza with no beans. when I got home, guess what was on it? BEANS - no meat, just beans. I also asked for mild sauce, no sauce, also no napkins. This is really poor service, also no green onions on pizza. Won't be going there anymore. 1 Replies - Latest reply on 04/24/2013Add reply
WATAUGA, TEXAS -- Horrible service by the manager of the store at the time. His name was Steven. Very rude tone toward me and acted as if it were a chore to fix my meal after I asked for no vegetables he gave me a very rude look and a sigh as if I had ruined his day. I also witnessed him yelling at employees, not in a managerial way but as if he wanted to fight. Very unprofessional and if I could have it my way he would have been fired on the spot.Add reply
CHATSWORTH, GEORGIA -- The line was to the door when we got there. I understand that. They had one cashier and conveniently did a shift change and left no cashier at the counter for over five minutes. When our order was finally taken, we thought the worst was over...hahahaha!!
1 Replies - Latest reply on 04/13/2013Add reply
Twenty one minutes later, we still did not have our two tacos. I approached the counter and when asked what I needed, I responded that " I just want to know why it takes twenty one minutes to get two tacos" Four minutes later, we got our food!! Not counting time in line, time from our order being taken, it took twenty five minutes to get our small order.
The manager told me to call the number on the back. It would not accept the store number of 005033. I tried to enter it several ways, but that number was invalid. I then tried the opinionport online survey and could get no where with that either!! Guess, you can do whatever you want and provide crappy service, when there is no one for the customers to complain to!!
Ask for black bean burrito and ask it to be grilled, attendant refused to fix by saying that was not a option. Why is this a problem ?????? 1 Replies - Latest reply on 03/31/2013Add reply