TCF Bank is the worst bank I have ever dealt with, EVER. Customer service is a joke. None of the departments talk to each other. I can't even close my line of credit at a branch in person, I have to fax a note saying to close it down. Does that make any sense. When I questioned that the lady I was speaking with informed me that she had 7 minutes before she left and other people to help. Very very poor policies and if she is indicative of the level of professionalism the employees demonstrate I can't believe they are even in business.
I opened this account, but never used it for 3 years. After moving, I decided to withdraw my funds to empty the account. Despite only withdrawing the amount which I knew to have placed in the account, I was charged an overdraft fee of $35, because shortly before my withdrawal TCF had charged my account a $5 mail handling fee for my change of address. After doing some research, I discovered that this "mail handling fee" is the new name for what was once called a "returned mail fee."
When I spoke to a service representative I was told that this fee was charged even though no mail was ever returned, simply because TCF had received notice from the postal service of my address change. So, my account which I never used and which only had $50 in it for the past 3 years is now costing me $40! I wish I had never opened the account.
PARKER, COLORADO -- My IRS refund was direct deposited into my account on Feb 16, 2012. Still not posted into my savings account by February 22, 2012. TCF says they can take seven days to post. An IRS direct deposit tax refund takes seven day to post? Why would anyone do direct deposit only to have them hold for a week. It's TCF's way of screwing their customers so they can accumulate interest on your money. Closing my account as soon as money post. Taking my money somewhere else.
I opened this account in Illinois in 2001. All was well while we lived in Illinois but things started to go downhill when we moved to a state without a brick & mortar presence. And then things completely fell apart in 2009-2010. Every time I had a question or concern and contacted a telephone Customer Service rep, I would get three different responses to the same question depending on who I spoke with on the phone. And in this age of internet banking, they were completely incapable of handling my banking needs unless I could get to a branch.
Finally I had to call & close the account. I called all auto debits and had those cancelled too. But one still went through and the bank hit me with overdraft fees & reported the account to collection with no notification.
I have had a TCF bank acct. for the past ten years. They were never nothing special but the acct. was free and had many locations. Today I see a fee on my bill for $9.95 for monthly maintenance. I contacted customer support and they said, "we no longer have free checking." They said that you must meet the crazy requirements; otherwise, you pay the fee. I had told them I was never notified and they basically said who cares. I'm closing my acct. today and going to Chase. They can keep their fee because they lost my business for life. Don't setup a TCF bank account.
ELK GROVE VILLAGE, ILLINOIS -- This is not about an overdraft fee, which they hit me within the past. This is about them closing my banking account and taking all the money without telling me. I have been a customer for over six years and have two accounts with them. One I didn't use and the other I used. After three months of not using one account (which had money in it) they closed it without any word. I went to talk to them and there is nothing they could do. I am student teaching, I have no income, and these people take my money!? Forget them.
In their promotional material, TCF says "Tell your friends about the confidence you have in us." So, I will. On Sept. 28 I opened an account at the TCF branch in my local Jewel. I wanted a separate account for my business travel expenses and the location was convenient. Opened the account with a $1500 expense check I'd received from my local employer (drawn on a local bank). On October 7 (9 days after opening account: 7 business days) I do an electronic funds transfer for $1200 to pay my Amex bill -- and TCF bounces it and charges me $35!
I got nothing but blank stares at my local branch and nobody had a reasonable explanation other than "sometimes it takes longer for new account deposits to clear". Well, that's not my opinion of how you treat a new customer -- and it's probably a preview of more surprises to come -- so I closed my account. As they suggested, I will gladly "tell my friends" that they should never do business with TCF Bank!
OAK CREEK, WISCONSIN -- We all know about bank fees being crazy nowadays. My fiance and I have been with this bank for 6 hellish months. I have never experienced such dissatisfaction in all my life. Their over draft fees are 10X higher than I ever experienced! Before this, the highest I experienced was around 35 dollars or so. We have been slapped with 2 separate $175.00 dollar over draft charges.
I found it interesting that it takes them less than a day to process your debit card and credit card charges or checks that you write for something. But it takes 3-4 days minimum to process direct deposits. Since our direct deposits were pending during this time, hence the over draft charges. Hence STAY AWAY! We also had to pay for our new checks when opening a new account and we were forced to open a Savings.
I deposited a check for $5600 on 10/02. I was told that there was a 2 business day wait for the funds to be available. On 10/05 I returned to the bank to withdraw the money and was told that I would have to wait 5-7 MORE days and that all I could have was $1500. The Supervisor ** was rude. I asked why only $1500 and he just said, "it's not available." He was resting on his elbow and holding a personal conversation at the same time.
As I became angry, he tried to give more information. I asked to talk to the Manager and he said they were all on vacation and he was the supervisor. I asked to speak with another teller and he refused. Long story short the service at this bank has been horrible for years and I am finally at a point where I don't want to take it anymore. I want my money and the account closed but they refused!
WAYZATA, MINNESOTA -- Well TCF, a new class action lawsuit I am sure will be coming your way. Thanks to your new daily overdraft fees of $28 a day!! I have been a customer for over 15 yrs and I will be closing my account and going with my local credit union. Enjoy the money you have stole from me and you can keep the .02 cents of interest I'm getting on my crappy savings account! When is someone going to bail out the hard working citizens of America instead of these greedy, self-serving BANKS!!!