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Used Car Sale
Posted by Jcd on 03/15/2007
HOUSTON, TEXAS -- We purchased a used car from Texas Auto Online on Dec. 31st 2006. The car was advertised as having "less than average wear for it's age" and being in "overall great shape." Further more, when I personally asked the seller if there was anything wrong with this car he said "no". When the car was delivered on Jan 28th at night, we immediately noticed a very bad touch up paint job on the trunk, broken tail light and a 2" separation of the convertible top. After inspecting the car in the daylight, we also noticed that the bumper has been repaired(not correctly). We immediately let the seller know that we were not happy with this car and wanted to send the car back and get a refund. He refused and further stated that he did not notice any of this damage on the car!! A few days later he admitted to noticing the bad paint job as well as acknowledging that the car probably had been rearended but " most cars have so it's not a big deal." Then a few weeks later we also noticed that the other tail light was loose. It had been glued into place!!! Overall we have over $2000 in repairs of which the dealer paid $654. The convertible top was replaced under the manufacturer warranty(or you could add another $3000 in repairs!). Texas Auto Online is dishonest about the condition of the cars they sell. Texas Auto Online is not an honest dealer. Save yourself from what I have had to deal with and please learn from my mistakes and stay away from Texas Auto Online!!

     
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Posted by shawnp80 on 2007-03-15:
"Save yourself from what I have had to deal with and please learn from my mistakes and stay away from Texas Auto Online!! "

To learn from your mistakes don't buy ANY car online.
Posted by Anonymous on 2007-03-15:
There are always two sides to every story. We find your side in questionable doubt as texasautoonline has a Positive Feedback of 99.3% on eBay (eBay is another case in itself).

Feedback Score: 266
Positive Feedback: 99.3%
Members who left a positive: 268
Members who left a negative: 2
All positive feedback received: 275

To learn from your mistakes don't buy ANY car online, again.
Posted by Shakra on 2007-03-16:
It amazes me that people buy cars without seeing them and having a mechanic look it over prior to buying the vehicle.
Posted by Justusryan on 2007-03-16:
Exactly Shakra!
Posted by Fil on 2007-10-15:
Hello Online Car Buyers! We have bought our entire family's vehicle from Texas Auto and they are great! Everyone knows used cars are USED, which is why we have them professionally inspected. They even have a link to an inspection company on their website and ebay listings. All I know is that with a little homework, you can find a quality used car and these guys have plenty of them!!! Thank You www.texasautoonline.com !!!
Posted by DebtorBasher on 2007-10-15:
Did you give them all a discount?
Posted by jktshff1 on 2007-10-15:
fil: what kinda kickback ya getting? I would hope that your entire family could ride it the vehicle. ya get just one?
Posted by Anonymous on 2007-10-15:
Jkt, LMAO.
Posted by Bitewing on 2007-11-16:
I bought a 2001 Chev Suburban from Texas Auto OnLine in October 2006. I live in Canada and researched this vehicle extensively online, complete with Carfax and Carchex reports. I flew to Houston, passed over a US bank draft for the amount agreed, and drove the vehicle over 3000 miles home. After leaving Houston I discovered the cruise was not working, and e-mailed Phil at T A . He paid the $650.00 to get the cruise fixed. My dealings with this company were excellent, and I would recommend to anyone to deal with T A. however you must do your research yourself.
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Buyer Beware - Texas Auto Online (5531 Mitchelldale, Houston, TX)
Posted by Scramer on 06/23/2008
HOUSTON TEXAS AND ONLINE AUTO DEALER, TEXAS -- A single mom of two small children and a full time student w/school loans, my budget is kept fairly in line at all times. When I noticed a solid car price for a '05 Dodge Magnum with TexasAutoOnline.com, I was interested. Was told by salesman (Jon) that I would need to leave a $500 deposit on file while I investigated insurance pricing for the HEMI engine and checked on interest rates for financing with my local credit union (who currently had my other vehicle loan). Days went by and I could not reach sales rep (his cell phone not working) so began emailing and calling main office phone number to reach sales rep and in the mean time - I found a lower priced used car from and bought it through my credit union financing. MY COMPLAINT: They cashed in on my $500 earnest money without my consent. THEIR VIOLATON: No deal on any car was made, no verbal, no written of any sort. I was still shopping various used cars in Texas. BOTTOMLINE: Used car dealers can't behave this way, too much competition in the marketplace. The car salesman was missing in action for days and is was virtually impossible to reach this guy. Found out about $500 charge and immediately requested refund and was totally mistreated. Called Visa company to dispute the charge. BUYER BEWARE! This online seller clearly does not play fair! Select another of the millions of dealers please! MULTIPLE EMAILS, PHONE CALLS MADE IN GOOD FAITH, and ALL WHILE....they had my $500 banked already when I was not even sure where my next car would be from or even what type of used vehicle I wanted yet. Filing a BBBureau complaint report soon. Be careful if using this independent dealer for your next used car....See email history below as one example of my communication, all while they has already cashed in money from me. Not good :-(
________________________________________
From: Cramer, S.
Sent: Wednesday, June 04, 2008 10:40 AM
To: 'jon@texasautoonline.com'
Subject: 2000 Mercedes-Benz M Class ML320
Importance: High

Jon:

I researched Harris County and the 5.7L HEMI engine hurts me long term in terms of gas mileage and insurance. A more practical approach may be one of these two vehicles instead:

1. 2000 Mercedes ML-320 $14,988
2. 2003 BMW 3-Series 330Ci $15,988

I would like to submit something to TDECU (Texas Dow Empl Cred Union) to see what interest rate they come up with to close down my ’01 Trooper loan ..... Call me at work (number listed below) or on my mobile: 832-403-xxxx.
Thanks much and I hope to hear from you soon.

S. Cramer
     
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Posted by tnchuck100 on 2008-06-23:
In most cases the purpose of a deposit is so the seller removes the item from the market in anticipation of the buyer completing the deal. The seller may turn away potential buyers during that time. If the seller backs out you are entitled to a refund of your deposit. If you back out the seller may keep the deposit as compensation for the buyers he turned away. It is at the sellers discretion or any written agreement whether your deposit will be returned.
Posted by scramer on 2008-06-23:
Tnchuck, I agree with the deposit comment you mention. I was nervous leaving my VISA number with him and made sure I covered all my bases with the sales guy before releasing my card information to him. Asked the specific question "what if I don't purchase a car from you" and I rec'd the response...I have never had that happen before, but if if you don't find what you want, we won't charge you. They charged my card that very night 06/03/08 and I was still investigating mutiple cars with them and other dealers and had just started my used car research in anticipation of getting in a vehicle by that weekend. This $ was not theirs to have, at least not yet until we came to some verbal or written deal first. Verbal deals do count in Texas, but we were no where close to a deal yet. I shooted straight from the get-go and my mistake for trusting they would do the same.
Posted by tnchuck100 on 2008-06-23:
You are right. Verbal deals CAN be binding. The problem is to make it stick you will have to convince a judge in small claims court that the verbal deal actually took place. Most reputable dealers would probably refund your deposit not wanting to alienate you from any future purchases.
Posted by Anonymous on 2008-06-23:
Their FAQ does mention the $500 deposit but says nothing about what happens if the customer has a change of mind.
Posted by Hugh_Jorgen on 2008-06-23:
It's simple, really - don't give someone a check, your bank account information or your credit card and expect them NOT to use them. Assume they will all take money from you and make you fight to get it back.
Posted by sarahnkrystal on 2008-06-23:
Unfortunately I had the same thing happen to me at a car dealership. They were so desperate for a sale that they were falsifying my income levels and trying to put me in a car that I didn't want, so I walked away, losing $100.
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Worst Waste of Time & False Misrepresentation!
Posted by Texasfeaturemagazine on 03/04/2014
CLEAR LAKE, TEXAS -- Filled out an online application. Received a call next day from someone named Melissa saying I'm approved for any car under $24,000 with no money down. I said to her repeatedly, "Are you sure I am approved and for no money down because if I need to put some money down just let me know that up front and I will bring what's needed with me!". Melissa insisted that I was approved for no money down. Took 4 hours off work only to wait at this car lot full of used / high mileage cars for 3 hours before even being acknowledged by a sales person. Finally spoke to a shyster (salesman) that proceeded to tell me how much money I needed down and how Melissa basically just told me all that to get me in there to speak to them. Never been so pissed in my life. A huge waste of time. Sad part is my mother in law just passed away a few weeks prior so I had a checking account with over $22,000 in it from insurance proceeds so all Melissa and all these other people had to do was tell me the truth and we could have worked a deal with no problems. But I absolutely HATE a liar. So had to take my business to elsewhere.
     
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Purchased High End SUV From Texas Auto Online. Notice on the Fourth Day While Washing at Least 50% of the Car Had Been Painted
Posted by Rerob on 08/26/2013
HOUSTON, TEXAS -- I was in search for a 08 Escalated with certain color scheme and options and mileages. I drove from NW Houston to Webster. Saw vehicle drove it and a walk around inspection. Ask the "Jordon"salesman if it every been in an accident or painted. He told me no and showed me the Carfax. The truck was some what dirty inside and out because a manager had it over the weekend. Said they would detail it for me no problem. Nothing really stuck out at me at the time. I purchased the vehicle brought it home put it in the garage for a couple of days.

Pulled it out to wash it myself because it was not detailed to my satisfaction. That's when I was able to see paint runs and paint peeling close to the end of the fender and inside door jams. I called the "Mike" the sale manager and informed him of my finding. And that it looks like over 50% of the vehicle had been repainted. He said bring it in tomorrow so that he and the inventory manager can see it. While showing the problem areas to them. "Jonathan" the inventory manager told me that it gets very hot here in Texas and that is probably why the paint ran. which was over half the length of the car.

The service manager told me it looks like maybe a couple of panels were painted not 50%. I went on to the explain this is not what I paid for and would have not purchased the vehicle had I know this. And that I wanted a refund. Mike, the service manager told me that I was having buyers remorse. I quickly told him this had nothing to do with buyer remorse but the fact that I purchase a vehicle and was not informed that it had been repainted. Basically at that point I was told a refund was not an option and I should have did a best job inspecting the vehicle. I was then offered to trade the vehicle back in and purchase something else. At this point I was totally set back and could not believe what I was hearing. I told them this is not an option for me. I gather their business cards and advised them I would be back in touch. "totally frustrated ". I called the sales manager Mike back the next day and asked for the details of the trade. Are you guys going to give me what I paid for the truck. He said they would be as close as possible. Mike also agreed to repaint the areas in question on the truck to better match the paint. He said that sometime the vehicle are touched up on the lot and that their paint and body shop could do a better job. Pretty much at this point acknowledging awareness of the truck being painted. He would have Jonathan the inventory manager call me back with the trading in price. Later in the day Jonathan call me back and offer me 3,400 dollars less for the vehicle than what I paid for it, and said they are trying be make things right. I am totally frustrated at this point. I refuse to give them anymore of my money and do not trust quality of work from their paint and body shop. Looking for a lawyer to handle this case.
recommendations are welcome.

     
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Posted by cmthru on 2013-08-26:
"... it gets very hot here in Texas and that is probably why the paint ran." Talk about a poor excuse. If it gets so hot in Texas that the paint runs I need to move there and open a paint shop. I'd be rich.

You need to get an auto shop to examine the vehicle not only for repainted areas but hidden damage as well. Then they need to provide a written report for use in court. Carfax reports can only be trusted only as far a people who actually turn in a report.
Posted by FoDaddy19 on 2013-08-26:
I agree, you need to take it to body shop to determine what's been repaired and/or repainted. With that said $3400 is a pretty fair deal, that would pay for decent quality paint job for the whole vehicle. However they did mislead you, and that has to account for something as well.
Posted by cmthru on 2013-08-27:
They are offering to buy back the vehicle for $3400 LESS than the purchase price.
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Told Me I Was Approved and Destroyed My Credit by 30 Points and I Didn't Get A Car
Posted by Sterlingehler on 07/25/2013
I was told I had some options and that they thought they could get me approved. Then, they told me no, and I checked my credit report and the 5 inquiries they made dropped my score from a 631 to a 601 this is a terrible company and they destroyed my credit now no one will approve me.
     
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Posted by DebtorBasher on 2013-07-26:
How much will credit inquiries affect my score?

The impact from applying for credit will vary from person to person based on their unique credit histories. In general, credit inquiries have a small impact on one's FICO score. For most people, one additional credit inquiry will take less than five points off their FICO score. For perspective, the full range for FICO scores is 300-850. Inquiries can have a greater impact if you have few accounts or a short credit history. Large numbers of inquiries also mean greater risk. Statistically, people with six inquiries or more on their credit reports can be up to eight times more likely to declare bankruptcy than people with no inquiries on their reports. While inquiries often can play a part in assessing risk, they play a minor part. Much more important factors for your score are how timely you pay your bills and your overall debt burden as indicated on your credit report.
Posted by CU on 2013-07-26:
And also...the hit on score is short-lived.
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Texas Auto Hwy 3...Beware!
Posted by Mike_calais1 on 06/20/2011
We were looking for something reasonably priced and in decent shape as a beginner car for our daughter who just got her license. We happened to drive up as the Manager was in the lot as we were driving in. I asked him if he had anything in range and said "I'm sure we can help you". We parked and went in for him to say they couldn't help me after all but all they did have one they "just got in and wasn't even posted yet, it's a bit more $$(about $1500 more)but very clean". By this time he had already handed us off to another sales guy. I told him we couldn't afford it. He replied "well maybe he'll come down a bit, do you mind if I check?" I agreed and he came back and said he could go down to xx amount but it was in great shape and thought it was worth it. Although it was more than I intended to spend I agreed to look at it..he was right, it was in great shape. I looked it over a bit and said I had to check on insurance and with my daughter and call him on Monday. I did and made an appointment to drive it. My daughter was so excited. They pulled it around and her face lit up! Anyone know what that feels like as a parent? I was so glad to be doing this for her. We drove it, she loved it. It was in the shop area when we looked at it because they were doing their inspection and replacing a few parts, no problem I completely understood. I had a couple of concerns so I asked about the list of things they were doing to it and maybe my concerns would be on the list to be taken care of. He went to get the list and came back with the manager and a sob story about there was a mix up and now the car was $800 more than they quoted me. Realizing at that point they had just been stringing me along to get a little more $$, I said to my wife and kids "OK, let's go"! You know, it's bad enough to do this to anyone but seeing my daughter so excited and to be let down because of dishonest greed didn't sit well with me, at all! I was in the market for a truck, my other daughter's transmission just went out, so she was looking, my wife would also be in the market in about a year and my son gets his license next year. Guess where I'm NOT going?
     
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Posted by MJGoldfarb on 2011-06-21:
Smart move by walking away!! If they pulled this action BEFORE the sale I would hate to see service AFTER the sale!
Posted by paul on 2013-02-09:
This dealer is thief and fraud
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Misrepresentation of product
Posted by Golferboy on 07/13/2010
HOUSTON, TEXAS -- I found an 2007 Ford F-150 Supercrew Truck online at Texas Auto Online. I spoke with Jon D. Smith. We agreed on a price and he asked that I put down a deposit to hold the truck of $500.00. I did so and told him that if the truck was not as advertised that I wanted a refund of my deposit. He stated not a problem.
I had the truck taken to an auto repair shop and was informed that the truck had been wrecked and the entire right side had been damaged. The repairs made to it were Sub-standard as well. I was told to not buy this truck.
I calle Jon, told him what had been discovered. I asked him to refund my deposit and that I would not be buying the truck. He stated "I will take care of it". As of today I have not received my refund. I called Jon today and discussed this with him. He said all deposits are NON REFUNDABLE! I told him that he had misrepresented the truck and that in and of itself was grounds to have my money refunded. He said NO, he did not know the truck had been wrecked!
I have filed a complaint with the BBB of Houston, American Express Card, whom I charged the deposit to and I have opened my own GOOGLE COMPLAINT against this company.
The BBB informed me that this company had a D- rating and had 33 complaints filed against them.

DO NOT DO BUSINESS WITH THIS COMPANY! THEY HAVE A HISTORY OF MISREPRESENTING THEIR PRODUCTS!!!
     
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Posted by Anonymous on 2010-07-13:
This is a great reminder of why we should never take someone's word and get everything in writing...especially when dealing with car salesmen. I hope you get your $500 back!
Posted by Starlord on 2010-07-13:
Take this to the Small Claims court in your jurisdiction. there have been several auto deals online handled by Judge Alex, Judge Judy and Marilyn Millian. the law abhors no refund deposits and the dealers are seldom able to keep them, especially lacking a written contract. A car or truck is the very last item I would ever purchase online. I want to examine it and test drive it. You did good in having a mechanic go over it, but you still bought a vehicle online.
Posted by Anonymous on 2010-07-13:
I would like to know what constitutes the truck as being not as advertised?
If it was totaled it would have a "salvage title". I see no mention of that. Also why would one give up a deposit before getting the car checked out and the dealership as well?
Good luck and lesson learned.
Posted by old newfie on 2010-07-13:
I think you got ripped off. What was the purpose of taking a deposit if it is refundable. You got played, he just wanted your money. If he planned on refunding your money there was no need to give a deposit in the first place. Sorry but I guess lesson learned.
Posted by PepperElf on 2010-07-13:
take it to a small claims court like starlord suggested

and i hope you have stuff in writing
Posted by Almostgotme on 2012-03-20:
did you ever get your deposit back?
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