Texas Auto Online

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1.2 out of 5, based on 6 ratings and
10 reviews & complaints.

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Horrible Horrible HORRIBLE!!!
Posted by on
Rating: 1/51
WEBSTER, TEXAS -- So I'm guessing someone deleted my post. I tried to post my review to their Facebook page, it was deleted and now I've been blocked where I can see their page but I can NOT post any reviews nor comment on anything on their page! To add to the list of horrible service!! I'm writing this here and also taking it to social media elsewhere! Anyone should be ware buying from this place. Here's a little part of our story! My husband bought a truck I believe from Jordan ? He bought it in May 2013. Little did we know what a piece of crap it would be, first off the salesman sold him a warranty KNOWING good and well it wouldn't cover ANYTHING on the truck with all of the aftermarket parts on it. (Which I believe is against the law, supposed to be inspected before warranty and sold) When my husband called me to ask about warranty, while on the phone, he specifically asked if warranty would cover anything on the truck, salesman said yes, everything except wear n tear. I heard him. At the end of July with truck in the shop in Jacksonville, TX the diesel mechanic wanted to replace motor, warranty would NOT cover. Called TX Auto, they wanted him to have the truck sent to them, out of our pocket. We had to be in IL for work two days later. We ended up having to overnight some chip to get truck back running. Apparently the mechanic erased chip. We finally got truck out of the shop, something was messed up, can't remember specifically what at this moment. A week after being in IL truck went into shop there, turbos. Spent another $3000 to get it out of the shop this time (not including the $500+over night ship in TX) well we had the truck back in our possession maybe 3 weeks, back in shop! This time it was another $6500 to replace turbos again and some other crap!! Not long after these repairs, motor is gone! We are back working in TX (thankfully my husband has a company truck at the moment) were now waiting to have the truck shipped to us either here or home in LA. In the mean time saving to get a motor!! We have called the dealership several times, also spoke to manager couple times.....we keep being told someone will call us back. Well, about 3 weeks ago, some lady called to see how we were enjoying our purchase?!?! My husband told her the whole story, she said she'd have manager call him back, this was after she supposedly talked to her supervisor, still NO return call. My husband can't always talk right when someone calls, so I've tried to take care of what I can. Also the warranty co wouldn't let me cancel his warranty, so when he was able to call, she wouldn't let him either, said she'd have to mail him stuff to fill out and return!!! This WHOLE situation is completely horrible!! I'm at the point where I have NO where else to turn, except social media, news outlets, etc. do NOT recommend ANYONE purchasing anything from here. I guess next stop will be consulting a lawyer t see what rights, if any, we may have! We have all paper work we should need for proof. This car dealership is HORRIBLE to deal with!!!! Will be taking my review and going viral!! Jason and Nicole Johnson
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David on 09/25/2014:
I also had a crappy service with this less than dirt worthy place. I did purchase a truck that was a pretty decent truck, although it had been wrecked/repaired prior to it being sold to me with NOTHING on the VIN report. I started to cancel the "warranty" in April, and they still haven't processed the paperwork. No response except, "We'll contact you when we hear something."
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Purchased High End SUV From Texas Auto Online. Notice on the Fourth Day While Washing at Least 50% of the Car Had Been Painted
Posted by on
Rating: 1/51
HOUSTON, TEXAS -- I was in search for a 08 Escalated with certain color scheme and options and mileages. I drove from NW Houston to Webster. Saw vehicle drove it and a walk around inspection. Ask the "Jordon"salesman if it every been in an accident or painted. He told me no and showed me the Carfax. The truck was somewhat dirty inside and out because a manager had it over the weekend. Said they would detail it for me no problem. Nothing really stuck out at me at the time. I purchased the vehicle brought it home put it in the garage for a couple of days.

Pulled it out to wash it myself because it was not detailed to my satisfaction. That's when I was able to see paint runs and paint peeling close to the end of the fender and inside door jams. I called the "Mike" the sale manager and informed him of my finding. And that it looks like over 50% of the vehicle had been repainted. He said bring it in tomorrow so that he and the inventory manager can see it. While showing the problem areas to them. "Jonathan" the inventory manager told me that it gets very hot here in Texas and that is probably why the paint ran. which was over half the length of the car.

The service manager told me it looks like maybe a couple of panels were painted not 50%. I went on to the explain this is not what I paid for and would have not purchased the vehicle had I know this. And that I wanted a refund. Mike, the service manager told me that I was having buyers remorse. I quickly told him this had nothing to do with buyer remorse but the fact that I purchase a vehicle and was not informed that it had been repainted. Basically at that point I was told a refund was not an option and I should have did a best job inspecting the vehicle. I was then offered to trade the vehicle back in and purchase something else. At this point I was totally set back and could not believe what I was hearing. I told them this is not an option for me. I gather their business cards and advised them I would be back in touch. "totally frustrated ". I called the sales manager Mike back the next day and asked for the details of the trade. Are you guys going to give me what I paid for the truck. He said they would be as close as possible. Mike also agreed to repaint the areas in question on the truck to better match the paint. He said that sometime the vehicle are touched up on the lot and that their paint and body shop could do a better job. Pretty much at this point acknowledging awareness of the truck being painted. He would have Jonathan the inventory manager call me back with the trading in price. Later in the day Jonathan call me back and offer me 3,400 dollars less for the vehicle than what I paid for it, and said they are trying be make things right. I am totally frustrated at this point. I refuse to give them anymore of my money and do not trust quality of work from their paint and body shop. Looking for a lawyer to handle this case.
recommendations are welcome.
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cmthru on 08/26/2013:
"... it gets very hot here in Texas and that is probably why the paint ran." Talk about a poor excuse. If it gets so hot in Texas that the paint runs I need to move there and open a paint shop. I'd be rich.

You need to get an auto shop to examine the vehicle not only for repainted areas but hidden damage as well. Then they need to provide a written report for use in court. Carfax reports can only be trusted only as far a people who actually turn in a report.
FoDaddy19 on 08/26/2013:
I agree, you need to take it to body shop to determine what's been repaired and/or repainted. With that said $3400 is a pretty fair deal, that would pay for decent quality paint job for the whole vehicle. However they did mislead you, and that has to account for something as well.
cmthru on 08/27/2013:
They are offering to buy back the vehicle for $3400 LESS than the purchase price.
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Texas Auto Hwy 3...Beware!
Posted by on
We were looking for something reasonably priced and in decent shape as a beginner car for our daughter who just got her license. We happened to drive up as the Manager was in the lot as we were driving in. I asked him if he had anything in range and said "I'm sure we can help you". We parked and went in for him to say they couldn't help me after all but all they did have one they "just got in and wasn't even posted yet, it's a bit more $$(about $1500 more)but very clean". By this time he had already handed us off to another sales guy. I told him we couldn't afford it. He replied "well maybe he'll come down a bit, do you mind if I check?" I agreed and he came back and said he could go down to xx amount but it was in great shape and thought it was worth it. Although it was more than I intended to spend I agreed to look at it..he was right, it was in great shape. I looked it over a bit and said I had to check on insurance and with my daughter and call him on Monday. I did and made an appointment to drive it. My daughter was so excited. They pulled it around and her face lit up! Anyone know what that feels like as a parent? I was so glad to be doing this for her. We drove it, she loved it. It was in the shop area when we looked at it because they were doing their inspection and replacing a few parts, no problem I completely understood. I had a couple of concerns so I asked about the list of things they were doing to it and maybe my concerns would be on the list to be taken care of. He went to get the list and came back with the manager and a sob story about there was a mix up and now the car was $800 more than they quoted me. Realizing at that point they had just been stringing me along to get a little more $$, I said to my wife and kids "OK, let's go"! You know, it's bad enough to do this to anyone but seeing my daughter so excited and to be let down because of dishonest greed didn't sit well with me, at all! I was in the market for a truck, my other daughter's transmission just went out, so she was looking, my wife would also be in the market in about a year and my son gets his license next year. Guess where I'm NOT going?
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MJGoldfarb on 06/21/2011:
Smart move by walking away!! If they pulled this action BEFORE the sale I would hate to see service AFTER the sale!
paul on 02/09/2013:
This dealer is thief and fraud
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Buyer Beware - Texas Auto Online (5531 Mitchelldale, Houston, TX)
Posted by on
HOUSTON TEXAS AND ONLINE AUTO DEALER, TEXAS -- A single mom of two small children and a full time student w/school loans, my budget is kept fairly in line at all times. When I noticed a solid car price for a '05 Dodge Magnum with TexasAutoOnline.com, I was interested. Was told by salesman (Jon) that I would need to leave a $500 deposit on file while I investigated insurance pricing for the HEMI engine and checked on interest rates for financing with my local credit union (who currently had my other vehicle loan). Days went by and I could not reach sales rep (his cell phone not working) so began emailing and calling main office phone number to reach sales rep and in the mean time - I found a lower priced used car from and bought it through my credit union financing. MY COMPLAINT: They cashed in on my $500 earnest money without my consent. THEIR VIOLATON: No deal on any car was made, no verbal, no written of any sort. I was still shopping various used cars in Texas. BOTTOMLINE: Used car dealers can't behave this way, too much competition in the marketplace. The car salesman was missing in action for days and it was virtually impossible to reach this guy. Found out about $500 charge and immediately requested refund and was totally mistreated. Called Visa company to dispute the charge. BUYER BEWARE! This online seller clearly does not play fair! Select another of the millions of dealers please! MULTIPLE EMAILS, PHONE CALLS MADE IN GOOD FAITH, and ALL WHILE....they had my $500 banked already when I was not even sure where my next car would be from or even what type of used vehicle I wanted yet. Filing a BBBureau complaint report soon. Be careful if using this independent dealer for your next used car....See email history below as one example of my communication, all while they has already cashed in money from me. Not good :-(
From: Cramer, S.
Sent: Wednesday, June 04, 2008 10:40 AM
To: 'jon@texasautoonline.com'
Subject: 2000 Mercedes-Benz M Class ML320
Importance: High


I researched Harris County and the 5.7L HEMI engine hurts me long term in terms of gas mileage and insurance. A more practical approach may be one of these two vehicles instead:

1. 2000 Mercedes ML-320 $14,988
2. 2003 BMW 3-Series 330Ci $15,988

I would like to submit something to TDECU (Texas Dow Empl Cred Union) to see what interest rate they come up with to close down my ’01 Trooper loan ..... Call me at work (number listed below) or on my mobile: 832-403-xxxx.
Thanks much and I hope to hear from you soon.

S. Cramer
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tnchuck100 on 06/23/2008:
In most cases the purpose of a deposit is so the seller removes the item from the market in anticipation of the buyer completing the deal. The seller may turn away potential buyers during that time. If the seller backs out you are entitled to a refund of your deposit. If you back out the seller may keep the deposit as compensation for the buyers he turned away. It is at the sellers discretion or any written agreement whether your deposit will be returned.
scramer on 06/23/2008:
Tnchuck, I agree with the deposit comment you mention. I was nervous leaving my VISA number with him and made sure I covered all my bases with the sales guy before releasing my card information to him. Asked the specific question "what if I don't purchase a car from you" and I rec'd the response...I have never had that happen before, but if if you don't find what you want, we won't charge you. They charged my card that very night 06/03/08 and I was still investigating mutiple cars with them and other dealers and had just started my used car research in anticipation of getting in a vehicle by that weekend. This $ was not theirs to have, at least not yet until we came to some verbal or written deal first. Verbal deals do count in Texas, but we were no where close to a deal yet. I shooted straight from the get-go and my mistake for trusting they would do the same.
tnchuck100 on 06/23/2008:
You are right. Verbal deals CAN be binding. The problem is to make it stick you will have to convince a judge in small claims court that the verbal deal actually took place. Most reputable dealers would probably refund your deposit not wanting to alienate you from any future purchases.
Anonymous on 06/23/2008:
Their FAQ does mention the $500 deposit but says nothing about what happens if the customer has a change of mind.
Hugh_Jorgen on 06/23/2008:
It's simple, really - don't give someone a check, your bank account information or your credit card and expect them NOT to use them. Assume they will all take money from you and make you fight to get it back.
sarahnkrystal on 06/23/2008:
Unfortunately I had the same thing happen to me at a car dealership. They were so desperate for a sale that they were falsifying my income levels and trying to put me in a car that I didn't want, so I walked away, losing $100.
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Used Car Dealer Post Sale Scam
Posted by on
Rating: 2/51
WEBSTER, TEXAS -- I purchased a 2012 Mercedes E350 BT from them in Aug 2014 and drove it home out east. When I returned home, I noticed a problem with my battery that had to get replaced at the local MB dealership. They proceeded to tell me this was not an original MB battery which is odd since this was a 2 yr lease vehicle and any battery issues would be covered by MB warranty. Cost me $400. I was also told that the car had been recently serviced (ie. oil, rotation, cleaning, etc.) but my inspection of the oil was more like dark, end of life oil color. No response from sales mgr. Daniel [Snip] or salesman Patrick [Snip] in over 3 weeks.

Poor customer relationship once they get their money. Haven't received my plates that I've paid the registration for and wonder if I will.

Would not buy a mule from them.
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Worst experience with a car dealership
Posted by on
Rating: 1/51
HOUSTON, TEXAS -- Flew from Hawaii to Houston to buy a truck. We were emailing back and forth the whole time with good customer service. I showed up to see the truck had a lot of scratches and dents that they did not tell me about. They told me they would fix my truck with a new paint job if needed and fix the dents. They wanted 2 quotes from auto body places. I sent them and once they received them they now won't return my calls, emails or texts. I have been trying for 3 weeks. Worst customer service I have ever had. Sales manager Kevin Hightower and sales Mr. Gerson have showed zero professionalism or any kind I customer service what so ever. Guess that's why they are used cars salesman. Do not go to this dealership.
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Worst Waste of Time & False Misrepresentation!
Posted by on
Rating: 1/51
CLEAR LAKE, TEXAS -- Filled out an online application. Received a call next day from someone named Melissa saying I'm approved for any car under $24,000 with no money down. I said to her repeatedly, "Are you sure I am approved and for no money down because if I need to put some money down just let me know that up front and I will bring what's needed with me!". Melissa insisted that I was approved for no money down. Took 4 hours off work only to wait at this car lot full of used / high mileage cars for 3 hours before even being acknowledged by a sales person. Finally spoke to a shyster (salesman) that proceeded to tell me how much money I needed down and how Melissa basically just told me all that to get me in there to speak to them. Never been so pissed in my life. A huge waste of time. Sad part is my mother in law just passed away a few weeks prior so I had a checking account with over $22,000 in it from insurance proceeds so all Melissa and all these other people had to do was tell me the truth and we could have worked a deal with no problems. But I absolutely HATE a liar. So had to take my business to elsewhere.
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Misrepresentation of product
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HOUSTON, TEXAS -- I found an 2007 Ford F-150 Supercrew Truck online at Texas Auto Online. I spoke with Jon D. Smith. We agreed on a price and he asked that I put down a deposit to hold the truck of $500.00. I did so and told him that if the truck was not as advertised that I wanted a refund of my deposit. He stated not a problem.
I had the truck taken to an auto repair shop and was informed that the truck had been wrecked and the entire right side had been damaged. The repairs made to it were Sub-standard as well. I was told to not buy this truck.
I calle Jon, told him what had been discovered. I asked him to refund my deposit and that I would not be buying the truck. He stated "I will take care of it". As of today I have not received my refund. I called Jon today and discussed this with him. He said all deposits are NON REFUNDABLE! I told him that he had misrepresented the truck and that in and of itself was grounds to have my money refunded. He said NO, he did not know the truck had been wrecked!
I have filed a complaint with the BBB of Houston, American Express Card, whom I charged the deposit to and I have opened my own GOOGLE COMPLAINT against this company.
The BBB informed me that this company had a D- rating and had 33 complaints filed against them.

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Anonymous on 07/13/2010:
This is a great reminder of why we should never take someone's word and get everything in writing...especially when dealing with car salesmen. I hope you get your $500 back!
Starlord on 07/13/2010:
Take this to the Small Claims court in your jurisdiction. there have been several auto deals online handled by Judge Alex, Judge Judy and Marilyn Millian. the law abhors no refund deposits and the dealers are seldom able to keep them, especially lacking a written contract. A car or truck is the very last item I would ever purchase online. I want to examine it and test drive it. You did good in having a mechanic go over it, but you still bought a vehicle online.
Anonymous on 07/13/2010:
I would like to know what constitutes the truck as being not as advertised?
If it was totaled it would have a "salvage title". I see no mention of that. Also why would one give up a deposit before getting the car checked out and the dealership as well?
Good luck and lesson learned.
old newfie on 07/13/2010:
I think you got ripped off. What was the purpose of taking a deposit if it is refundable. You got played, he just wanted your money. If he planned on refunding your money there was no need to give a deposit in the first place. Sorry but I guess lesson learned.
PepperElf on 07/13/2010:
take it to a small claims court like starlord suggested

and I hope you have stuff in writing
Almostgotme on 03/20/2012:
did you ever get your deposit back?
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Used Car Sale
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HOUSTON, TEXAS -- We purchased a used car from Texas Auto Online on Dec. 31st 2006. The car was advertised as having "less than average wear for its age" and being in "overall great shape." Further more, when I personally asked the seller if there was anything wrong with this car he said "no". When the car was delivered on Jan 28th at night, we immediately noticed a very bad touch up paint job on the trunk, broken tail light and a 2" separation of the convertible top. After inspecting the car in the daylight, we also noticed that the bumper has been repaired(not correctly). We immediately let the seller know that we were not happy with this car and wanted to send the car back and get a refund. He refused and further stated that he did not notice any of this damage on the car!! A few days later he admitted to noticing the bad paint job as well as acknowledging that the car probably had been rear ended but " most cars have so it's not a big deal." Then a few weeks later we also noticed that the other tail light was loose. It had been glued into place!!! Overall we have over $2000 in repairs of which the dealer paid $654. The convertible top was replaced under the manufacturer warranty(or you could add another $3000 in repairs!). Texas Auto Online is dishonest about the condition of the cars they sell. Texas Auto Online is not an honest dealer. Save yourself from what I have had to deal with and please learn from my mistakes and stay away from Texas Auto Online!!
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shawnp80 on 03/15/2007:
"Save yourself from what I have had to deal with and please learn from my mistakes and stay away from Texas Auto Online!! "

To learn from your mistakes don't buy ANY car online.
Anonymous on 03/15/2007:
There are always two sides to every story. We find your side in questionable doubt as texasautoonline has a Positive Feedback of 99.3% on eBay (eBay is another case in itself).

Feedback Score: 266
Positive Feedback: 99.3%
Members who left a positive: 268
Members who left a negative: 2
All positive feedback received: 275

To learn from your mistakes don't buy ANY car online, again.
Shakra on 03/16/2007:
It amazes me that people buy cars without seeing them and having a mechanic look it over prior to buying the vehicle.
Justusryan on 03/16/2007:
Exactly Shakra!
Fil on 10/15/2007:
Hello Online Car Buyers! We have bought our entire family's vehicle from Texas Auto and they are great! Everyone knows used cars are USED, which is why we have them professionally inspected. They even have a link to an inspection company on their website and eBay listings. All I know is that with a little homework, you can find a quality used car and these guys have plenty of them!!! Thank You www.texasautoonline.com !!!
DebtorBasher on 10/15/2007:
Did you give them all a discount?
jktshff1 on 10/15/2007:
fil: what kind of kickback ya getting? I would hope that your entire family could ride it the vehicle. ya get just one?
Anonymous on 10/15/2007:
Jkt, LMAO.
Bitewing on 11/16/2007:
I bought a 2001 Chev Suburban from Texas Auto OnLine in October 2006. I live in Canada and researched this vehicle extensively online, complete with Carfax and Carchex reports. I flew to Houston, passed over a US bank draft for the amount agreed, and drove the vehicle over 3000 miles home. After leaving Houston I discovered the cruise was not working, and e-mailed Phil at T A . He paid the $650.00 to get the cruise fixed. My dealings with this company were excellent, and I would recommend to anyone to deal with T A. however you must do your research yourself.
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Told Me I Was Approved and Destroyed My Credit by 30 Points and I Didn't Get A Car
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Rating: 1/51
WEBSTER, TEXAS -- I was told I had some options and that they thought they could get me approved. Then, they told me no, and I checked my credit report and the 5 inquiries they made dropped my score from a 631 to a 601 this is a terrible company and they destroyed my credit now no one will approve me.
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DebtorBasher on 07/26/2013:
How much will credit inquiries affect my score?

The impact from applying for credit will vary from person to person based on their unique credit histories. In general, credit inquiries have a small impact on one's FICO score. For most people, one additional credit inquiry will take less than five points off their FICO score. For perspective, the full range for FICO scores is 300-850. Inquiries can have a greater impact if you have few accounts or a short credit history. Large numbers of inquiries also mean greater risk. Statistically, people with six inquiries or more on their credit reports can be up to eight times more likely to declare bankruptcy than people with no inquiries on their reports. While inquiries often can play a part in assessing risk, they play a minor part. Much more important factors for your score are how timely you pay your bills and your overall debt burden as indicated on your credit report.
CU on 07/26/2013:
And also...the hit on score is short-lived.
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