WEBSTER, TEXAS -- My husband and I purchased a Lexus IS250 from there 3/21/2015 which was only 5 months ago and we are already having car problems. From time to time, I would sense a smell like something was burning and every once in a while I would hear grinding when I'd go to shift and on 2 occasions it popped out of gear. Again, this was not all the time.
Anyways, being a woman and the smell not reoccurring often enough to raise suspicion to me, the grinding rarely occurring and then popping out of gear, I brushed it off and continued to drive it. After all, I'd just bought it and I don't drive it that often. Honestly, I never even put all those things together until I had the weekend to sit and think on it. So, I guess that's partially my fault for not being more attentive to my car. Nonetheless, I now have close to a $3500 bill from the dealership.
I spoke to a guy named Brian about the price and he offered a little over a $200 discount, not much but hey I'll take it. Anyways, thinking about how much it would cost to fix this I got irritated and posted an honest review. Well, Brian didn't like that. He called me and told me that he would not work with me on the price nor would be help me unless I changed or removed the bad review.
Seriously, does he not know that verbal contacts uphold in the state of Texas? But to avoid conflict I changed it only for them to not be of any help anyway. So here I am putting it back. This company should be ashamed of themselves, as a company with true integrity would fix the issue, wow the customer, then ask for removal of the post if the customer had not already. I just left the dealership and had Brian not been such a complete **, I might have left the review as it was. The service manager seemed nice but still no help. Sad thing is my car is still in their shop so I'm sure my bill will be sky high. **Update coming soon**
WEBSTER, TEXAS -- So I'm guessing someone deleted my post. I tried to post my review to their Facebook page, it was deleted and now I've been blocked where I can see their page but I can NOT post any reviews nor comment on anything on their page! To add to the list of horrible service!! I'm writing this here and also taking it to social media elsewhere! Anyone should be ware buying from this place.
Here's a little part of our story. My husband bought a truck I believe from **? He bought it in May 2013. Little did we know what a piece of crap it would be, first off the salesman sold him a warranty KNOWING good and well it wouldn't cover ANYTHING on the truck with all of the aftermarket parts on it. (Which I believe is against the law, supposed to be inspected before warranty and sold.) When my husband called me to ask about warranty, while on the phone, he specifically asked if warranty would cover anything on the truck, salesman said "yes, everything except wear and tear". I heard him.
At the end of July with truck in the shop in Jacksonville, TX the diesel mechanic wanted to replace motor, warranty would NOT cover. Called TX Auto, they wanted him to have the truck sent to them, out of our pocket. We had to be in IL for work two days later. We ended up having to overnight some chip to get truck back running. Apparently the mechanic erased chip. We finally got truck out of the shop, something was messed up, can't remember specifically what at this moment. A week after being in IL truck went into shop there, turbos. Spent another $3000 to get it out of the shop this time (not including the $500+ overnight ship in TX).
Well we had the truck back in our possession maybe 3 weeks, back in shop! This time it was another $6500 to replace turbos again and some other crap. Not long after these repairs, motor is gone. We are back working in TX (thankfully my husband has a company truck at the moment). We're now waiting to have the truck shipped to us either here or home in LA. In the mean time saving to get a motor! We have called the dealership several times, also spoke to manager couple times. We keep being told someone will call us back.
Well, about 3 weeks ago, some lady called to see how we were enjoying our purchase?!?! My husband told her the whole story. She said she'd have manager call him back, this was after she supposedly talked to her supervisor, still NO return call. My husband can't always talk right when someone calls, so I've tried to take care of what I can. Also the warranty co wouldn't let me cancel his warranty, so when he was able to call, she wouldn't let him either, said she'd have to mail him stuff to fill out and return.
This WHOLE situation is completely horrible!! I'm at the point where I have nowhere else to turn, except social media, news outlets, etc. Do NOT recommend ANYONE purchasing anything from here. I guess next stop will be consulting a lawyer to see what rights, if any, we may have! We have all paperwork we should need for proof. This car dealership is HORRIBLE to deal with!!! Will be taking my review and going viral!!
HOUSTON, TEXAS -- I was in search for a 08 Escalated with certain color scheme and options and mileages. I drove from NW Houston to Webster. Saw vehicle drove it and a walk around inspection. Ask the ** salesman if it ever been in an accident or painted. He told me no and showed me the Carfax. The truck was somewhat dirty inside and out because a manager had it over the weekend. Said they would detail it for me no problem. Nothing really stuck out at me at the time. I purchased the vehicle brought it home put it in the garage for a couple of days.
Pulled it out to wash it myself because it was not detailed to my satisfaction. That's when I was able to see paint runs and paint peeling close to the end of the fender and inside door jams. I called the ** the sale manager and informed him of my finding. And that it looks like over 50% of the vehicle had been repainted. He said bring it in tomorrow so that he and the inventory manager can see it. While showing the problem areas to them. "Jonathan" the inventory manager told me that it gets very hot here in Texas and that is probably why the paint ran. Which was over half the length of the car.
The service manager told me it looks like maybe a couple of panels were painted not 50%. I went on to the explain this is not what I paid for and would have not purchased the vehicle had I know this. And that I wanted a refund. **, the service manager told me that I was having buyers remorse. I quickly told him this had nothing to do with buyer remorse but the fact that I purchase a vehicle and was not informed that it had been repainted. Basically at that point I was told a refund was not an option and I should have did a best job inspecting the vehicle. I was then offered to trade the vehicle back in and purchase something else.
At this point I was totally set back and could not believe what I was hearing. I told them this is not an option for me. I gather their business cards and advised them I would be back in touch. "Totally frustrated". I called the sales manager ** back the next day and asked for the details of the trade. "Are you guys going to give me what I paid for the truck?"
He said they would be as close as possible. ** also agreed to repaint the areas in question on the truck to better match the paint. He said that sometime the vehicle are touched up on the lot and that their paint and body shop could do a better job. Pretty much at this point acknowledging awareness of the truck being painted. He would have ** the inventory manager call me back with the trading in price.
Later in the day ** call me back and offer me 3,400 dollars less for the vehicle than what I paid for it, and said they are trying be make things right. I am totally frustrated at this point. I refuse to give them anymore of my money and do not trust quality of work from their paint and body shop. Looking for a lawyer to handle this case. Recommendations are welcome.
WEBSTER, TEXAS -- I purchased a 2012 Mercedes E350 BT from them in Aug 2014 and drove it home out east. When I returned home, I noticed a problem with my battery that had to get replaced at the local MB dealership. They proceeded to tell me this was not an original MB battery which is odd since this was a 2 yr lease vehicle and any battery issues would be covered by MB warranty. Cost me $400.
I was also told that the car had been recently serviced (ie. oil, rotation, cleaning, etc.) but my inspection of the oil was more like dark, end of life oil color. No response from sales mgr. ** or salesman ** in over 3 weeks. Poor customer relationship once they get their money. Haven't received my plates that I've paid the registration for and wonder if I will. Would not buy a mule from them.
HOUSTON, TEXAS -- Flew from Hawaii to Houston to buy a truck. We were emailing back and forth the whole time with good customer service. I showed up to see the truck had a lot of scratches and dents that they did not tell me about. They told me they would fix my truck with a new paint job if needed and fix the dents.
They wanted 2 quotes from auto body places. I sent them and once they received them they now won't return my calls, emails or texts. I have been trying for 3 weeks. Worst customer service I have ever had. Sales manager ** and sales Mr. ** have showed zero professionalism or any kind I customer service whatsoever. Guess that's why they are used cars salesman. Do not go to this dealership.
CLEAR LAKE, TEXAS -- Filled out an online application. Received a call next day from someone named ** saying I'm approved for any car under $24,000 with no money down. I said to her repeatedly, "Are you sure I am approved and for no money down because if I need to put some money down just let me know that up front and I will bring what's needed with me!". ** insisted that I was approved for no money down.
Took 4 hours off work only to wait at this car lot full of used/high mileage cars for 3 hours before even being acknowledged by a salesperson. Finally spoke to a shyster (salesman) that proceeded to tell me how much money I needed down and how ** basically just told me all that to get me in there to speak to them.
Never been so pissed in my life. A huge waste of time. Sad part is my mother in law just passed away a few weeks prior so I had a checking account with over $22,000 in it from insurance proceeds so all ** and all these other people had to do was tell me the truth and we could have worked a deal with no problems. But I absolutely HATE a liar. So had to take my business to elsewhere.
WEBSTER, TEXAS -- I was told I had some options and that they thought they could get me approved. Then, they told me no, and I checked my credit report and the 5 inquiries they made dropped my score from a 631 to a 601. This is a terrible company and they destroyed my credit. Now no one will approve me.
HOUSTON TEXAS AND ONLINE AUTO DEALER, TEXAS -- A single mom of two small children and a full time student w/ school loans, my budget is kept fairly in line at all times. When I noticed a solid car price for a '05 Dodge Magnum with TexasAutoOnline.com, I was interested. Was told by salesman ** that I would need to leave a $500 deposit on file while I investigated insurance pricing for the HEMI engine and checked on interest rates for financing with my local credit union (who currently had my other vehicle loan).
Days went by and I could not reach sales rep (his cell phone not working) so began emailing and calling main office phone number to reach sales rep and in the mean time - I found a lower priced used car from and bought it through my credit union financing. MY COMPLAINT: They cashed in on my $500 earnest money without my consent. THEIR VIOLATION: No deal on any car was made, no verbal, no written of any sort. I was still shopping various used cars in Texas.
BOTTOM LINE: Used car dealers can't behave this way, too much competition in the marketplace. The car salesman was missing in action for days and it was virtually impossible to reach this guy. Found out about $500 charge and immediately requested refund and was totally mistreated. Called Visa company to dispute the charge.
BUYER BEWARE! This online seller clearly does not play fair! Select another of the millions of dealers please! MULTIPLE EMAILS, PHONE CALLS MADE IN GOOD FAITH, and ALL WHILE… they had my $500 banked already when I was not even sure where my next car would be from or even what type of used vehicle I wanted yet. Filing a BBBureau complaint report soon. Be careful if using this independent dealer for your next used car. Not good :-(
We were looking for something reasonably priced and in decent shape as a beginner car for our daughter who just got her license. We happened to drive up as the Manager was in the lot as we were driving in. I asked him if he had anything in range and said "I'm sure we can help you". We parked and went in for him to say they couldn't help me after all but all they did have one they "just got in and wasn't even posted yet, it's a bit more $$ (about $1500 more) but very clean".
By this time he had already handed us off to another sales guy. I told him we couldn't afford it. He replied "well maybe he'll come down a bit, do you mind if I check?" I agreed and he came back and said he could go down to ** amount but it was in great shape and thought it was worth it. Although it was more than I intended to spend I agreed to look at it. He was right, it was in great shape. I looked it over a bit and said I had to check on insurance and with my daughter and call him on Monday.
I did and made an appointment to drive it. My daughter was so excited. They pulled it around and her face lit up! Anyone know what that feels like as a parent? I was so glad to be doing this for her. We drove it, she loved it. It was in the shop area when we looked at it because they were doing their inspection and replacing a few parts, no problem I completely understood. I had a couple of concerns so I asked about the list of things they were doing to it and maybe my concerns would be on the list to be taken care of.
He went to get the list and came back with the manager and a sob story about there was a mix up and now the car was $800 more than they quoted me. Realizing at that point they had just been stringing me along to get a little more $$, I said to my wife and kids "OK, let's go"! You know, it's bad enough to do this to anyone but seeing my daughter so excited and to be let down because of dishonest greed didn't sit well with me, at all! I was in the market for a truck, my other daughter's transmission just went out, so she was looking, my wife would also be in the market in about a year and my son gets his license next year. Guess where I'm NOT going?
HOUSTON, TEXAS -- I found an 2007 Ford F-150 Supercrew Truck online at Texas Auto Online. I spoke with **. We agreed on a price and he asked that I put down a deposit to hold the truck of $500.00. I did so and told him that if the truck was not as advertised that I wanted a refund of my deposit. He stated not a problem. I had the truck taken to an auto repair shop and was informed that the truck had been wrecked and the entire right side had been damaged. The repairs made to it were Sub-standard as well. I was told to not buy this truck.
I called **, told him what had been discovered. I asked him to refund my deposit and that I would not be buying the truck. He stated "I will take care of it". As of today I have not received my refund. I called ** today and discussed this with him. He said "all deposits are NON REFUNDABLE"! I told him that he had misrepresented the truck and that in and of itself was grounds to have my money refunded. He said "NO", he did not know the truck had been wrecked!
I have filed a complaint with the BBB of Houston, American Express Card, whom I charged the deposit to and I have opened my own Google complaint against this company. The BBB informed me that this company had a D- rating and had 33 complaints filed against them. DO NOT DO BUSINESS WITH THIS COMPANY! THEY HAVE A HISTORY OF MISREPRESENTING THEIR PRODUCTS!!!