The Dump Consumer Reviews - Page 5

TEMPE, ARIZONA -- Bought a bed that was a final sale close out and could not be returned at The Dump. The bed was delivered and the drawers would not close once they were opened. So we reached under the bed, positioned the drawers in a closed position, and vowed never to open again. That was the end of extra storage. A week later the bed broke and we fell to the floor. My husband made a part and fixed the part that was broken.

Several weeks later, again, we fell to the floor as another section of the bed broke. My husband again made a replacement part and we were able to return to our bed for the remainder of the night. Two days ago, the real challenge came when the main support frame cracked and broke. It was late, we were tired, and the bed was not useable so my husband used a piece of wood and a hydraulic jack to hold the bed up for the remainder of the night. The next day, it was necessary to replace the main support beam for the bed. The bed is not even three months old and a call to The Dump brought no results.

IRVING, TEXAS -- I heard a radio ad stating that the Dump would give out $100 gift cards to anyone who showed up to the store on Friday the 15th. The ad said there was no minimum purchase required, no strings attached. In fact, it gave the example of finding something for $100 and getting it for free!

On the day of the event I and several other people stood outside to get our gift cards. When the doors opened the sales staff did not know what we were talking about. They acted like they did not know a promotion was going on. Later on someone came over with some cards that said $100 off a $199 purchase. We told the person that was wrong and they told us this is the offer they were told to pass out. I talked to a manager who told me that the higher ups played a copy of the radio ad and it was for $100 off a $199 purchase. I asked the people had they heard the ad on the radio and they all said no. They had only heard it in the meeting.

When I arrived home I filed a complaint to the Better Business Bureau in hopes of getting the $100 gift card that was offered in the advertisement.

LEVITTOWN, PENNSYLVANIA -- My girlfriend and I went to The Dump in Levittown, PA on a Sunday and purchased a sectional. When we got back to Delaware, we went to another furniture store and saw a sectional that we originally really wanted on sale for literally half the price we paid in Levittown. We called to cancel our order at the Dump and were told that we would receive a call back. Since they only have weekend hours, and we canceled our order at around 4 PM, it's safe to assume that they were not able to get back to us since they closed at 6 PM. I got a call today saying that the furniture was scheduled to be delivered tomorrow sometime in the afternoon.

After going to the website, I noticed there isn't a number for their customer service department, which is open 7 days a week. Google did not pull up the number, so I had to call the delivery people and they gave me their customer service number. The Dump's customer service number is: 1(866)-662-8947. I was also told that the business office of each location is open from about 8 AM to 3 PM or so every day, so one could call the store and reach the business office. I cannot confirm this as of now.

I found it strange that they wouldn't have their customer service number, but only their hours on the website. I made a complaint about this to the customer service representative I hope she follows through. I hope this helps someone else.

5700 RT 42 TURNERSVILLE, NEW JERSEY -- We bought a Dormia Mattress from the Dump. The salesman personally assured me that if the mattress caused pain, (which he said is not the same as comfort) pain is pain were his exact words, they were exchange the product. Well, just got off the phone with customer service. The woman repeated to me, "unfortunately all sales are final, we don't exchange for comfort or height." I told her what the salesman told me, she just acted like she didn't hear me. She repeated "All sales are final. We don't exchange for comfort or height. It's on your sales receipt."

Omg! I am so upset. I am calling my credit card company with hopes they can help me! I am a nice person and I don't like being lied to. My husband was laid off from work for over 8 months. He finally went back to work. We needed a new mattress and this is what we get, very sad... Well, it doesn't matter if you're in pain, you're screwed if you buy a mattress from The Dump.... Buyer beware!!!!

We have been trying, in vain, to get The Dump to honor the warranty for a defective sofa we purchased in March 2009. After much phone shuffling and visits to the store, we are now at the point where we want to warn anyone interested in making purchases at The Dump that their customer service is non-existent. The Dump refers to the quality of the furniture they handle. Buyer beware!!!