WAUWAUTOSA, WISCONSIN -- I bought a top on sale at the store, loved it, had no intention of returning it. But when I wanted to wear it for an out of town wedding, I found a tear in shoulder seam. I took it back as soon as I could since I didn't save receipt or tag. A nice sales person was willing to have me switch it out with a top of same price but I was in a hurry and couldn't shop so she offered to leave the manager a message documenting my situation. Again I could not return the next day but made it back in about 3 days. And the manager nearly had my head.
She treated me like a criminal, even though you could see that I clearly did not take a scissor to the top. I know that there are a few bad apples out there that ruin it for the majority of honest people but her behaviour was rude, disrespectful, unprofessional and accusatory. The whole time I remained calm, while she constantly cut me off by raising her voice multiple times. This not only ruined my shopping spirit for the night but left me thinking I would never shop at the limited.