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The company will take you money and run
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SEATAC, WASHINGTON -- The worse experience ever with HOTWIRE.COM/THRIFTY Car Rental. Both of these place are the worse place to go to because they don't care if you were trying to get an extended contract and/or try to upgrade your vehicle. I was trying to be a loyal customer with Hotwire.com/Thrifty Car Rental to extend my rental with them. All they did was give me the run around for several hours when I got to the SEATAC airport.

I called the night before with Hotwire.com to see if they can help me with the upgrade from a Compact Car to a 4X4 SUV. The agent on the phone Hotwire.com stated that they can get the deal comparable with Expedia.com; what I was quoted before buying with Expedia.com so I didn't go with Expedia.com and agent told me just to waited till morning to see if they have an SUV available and that the agent would input the quote that I was given from Expedia.com on my Thrifty Car Rental reservation so that Thrifty Car Rental will see it in the morning when I got to the SEATAC airport.

When I got to SEATAC airport to see if they have 4X4 SUV available before paying for the Upgrade and Extend of my vehicle rental contract, Thrifty Car Rental told me if I upgrade from the Compact Car to a 4X4 SUV, I would have to pay over $100 per day plus all the fee. I was shock that the agent from Thrifty Car Rental didn't read the quote that was input to my account from Hotwire.com that they were going to give me the price of Expedia.com price. Thrifty Car Rental told me now to call Hotwire.com to see what they can do for me. Now this is when both HOTWIRE.COM/THRIFTY Car Rental started to give me the run around.

Long story short I explain everything from Hotwire.com agent the night before, Thrifty Car Rental at SEATAC airport, back to Hotwire.com on the phone; that they were no notes stating I was going to get an upgrade that was comparable with Expedia.com price that was supposed to be input to my account and that both HOTWIRE.COM/THRIFTY Car Rental would not be able to HONOR the quote that was given to me from the start.

So thankfully I was able to talk to Expedia.com and Fox Car Rental to be able to get a better rate and cancel my reservation with Hotwire.com/Thrifty Car Rental SEATAC airport.

When I returned they compact car with Thrifty Car Rental I read the EARLY RETURN FEE, of $25 will be applied so I was ok with that. Then Thrifty Car Rental said that I would have to call Hotwire.com to get my refund I was supposed to get back because I returned the car less time of my contract and only used it for about 3-4 day of my contract. Hotwire.com stated that unfortunately they can't do anything about it and they all Contract are final with no consideration at all.

That is why I would NEVER go through Hotwire.com and Thrifty Car Rental ever again and will make sure to let everyone know that both of these place will give you the run around and best to just pay a bit more for less headache.

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Shorted pills -- inventory altered
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FARGO, NORTH DAKOTA -- When it comes to their errors the pharmacists and manager (Thrifty White Pharmacy #039 at Cashwise) apparently believe that offense is the best defense.

I was given only 30 pills (half the number I needed for the month) and upon third contact with them the pharmacist Allie claimed it was all my fault for not calling back soon enough on third contact (there was only a third contact because I had offered to go home and search again). How could calling back faster have solved the problem? She claims she could have done an inventory check. When I pointed out she still could she came back and said their inventory matched their records, that I received 60 pills. That's not possible unless someone changed the inventory to compensate for their error. She claimed that their system does not show which pharmacist filled the order. Manager Taviah admitted that is not true, but didn't seem to have any concern that Allie told me that. Taviah claims she doesn't know what Allie told me – yes she does because I told her. Allie claimed if I called back earlier they could have run the insurance again to see if it would give me extra pills – no they already did that, and insurance won't give you extra pills. Allie claimed they will never give someone extra pills to make up for an error, but Taviah admitted that was also untrue. Taviah just says “I don't know why [Allie] would say that”, as if Allie did not say that. I don't know either. I also didn't know why I was being blamed for their error.

I asked simply that my insurance be credited for the missing 30 pills (a non-controlled substance). They refuse. Taviah claims any number of things could have happened to my pills after I left the store, such as someone going into them and removing some. When I responded that I live alone and no one else has any access to them at any point after I leave the store, that didn't change her opinion. Facts don't matter.

There seems to be a culture here of thinking negatively of the customers and always trying to be right, even when they're wrong.

When I ordered refills the online system also repeatedly sent me to pick up prescriptions three days later, and when I did so I often found that if the insurance declined, for whatever reason, then I made a wasted trip. Also the online account won't tell you if any prescriptions are waiting for pick-up, or let you place older prescriptions into archives.

They also have business cards which don't indicate their last names, which is odd.

After I started with this pharmacy my doctor told me he had problems with the way they do things and that the manager refused to make any changes, so he no longer refers patients to them.

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I Was Ripped Off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CANCUN -- We rented a van on January 2nd at the airport in Cancun (reservation **). When returning the van they said that there was a damage at the wheel rim. When observing it very carefully you could see a very small indentation on the rim (about 1mm in diameter).

A damage like this could only be caused by almost [destroying] the whole wheel, so it was obvious that the damage was already there because the wheel was otherwise perfect. They charged us 400 dollars for that damage which is clear that was already there when renting the car (invisible to the naked eye unless you knew it was there and you are an expert in rims). We took pictures of that alleged damage. I am enclosing one.

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Worse Company I Have Ever Dealt With
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KEARNEY, IOWA -- I was quoted 750 for the weekly rate but charged 1450... I was never told there was a mileage cap. Only thing the guy asked me is where I was headed. He never asked if I was traveling anywhere else that week. The only other questions I was asked is if I wanted insurance which I declined for I have my own and when I was going to be returning it. I asked if I could drop it off in my hometown of Cedar Rapids, IA, and was told no, not with the Santa Fe, but that he'd call me when he found something he could put us in when we got back. I never received that phone call.

This is the very first time I have rented with Thrifty. I was shocked when I received my invoice. I emailed back right away and was told it was so much higher because of the mileage. I asked if there was anything that could be done to lower my bill and at that point I was ignored. I emailed again two days later and ignored again.

I've been working customer service all my life and would never expect such a big, well known company to accept this as good customer service. I feel I have been taking advantage of. My destination wedding week had turned into a nightmare because of this and it will take us months to recover financially.

My van, that had 6 people broke down with a seized engine in Kearney. Thrifty was the only rental company in Kearney to have a vehicle with a third row, and even though I felt the $750 was pretty high for the week, I was happy they had something that could fit my family.

On top of this, it took 6 days to hear back from customer relations when the original email with my case number said 3-5 days. I had to reach out on Facebook to get this escalated. On day 7 customer relations told me that nothing was going to be refunded. I just turned them into the Better Business Bureau and I recommend anyone they have deceived, to do the same.

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Worst Car Rental Experience in 30 Years
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PHOENIX, ARIZONA -- I was charged almost 3x what I was quoted online, with surcharges and fuel. Pressured into upgrading and/or paying $10 a day extra for GPS (we declined both, and found the GPS was there anyway). I asked for the prepaid fuel option, but was charged $96, at $10 a gallon, at the end of the trip. All right, I didn't read the fine print, assumed the clerk had done as I'd requested. However, this clerk was the only one available to serve a long line of people, so we waited one hour and ten minutes to be served - after 14 hours of travel, you can understand that I was tired and irritable and willing to believe that when I declined certain options, I'd be respected.

When we were given our car, which was scraped and dented, the attendant would not assist us in making a vehicle inspection and filling out a form, said merely "we don't worry about any scrapes under six inches". I finally spoke to two more agents before I could get the form and mark the damage on the vehicle picture.

Upon complaining to the parking attendant, I was referred to the manager. When I saw him, risking missing my flight, I was referred to the 800 number for Customer Service. When I waited on the phone for 20 min with Customer Service, they hung up on me twice when I said I wished to make a complaint.

CAVEAT EMPTOR. Read the fine print, to know that you are being cheated into signing for something you didn't ask for. I will NEVER use Thrifty Car Rentals again. By the way, the guy coming on to his shift just as we were leaving the rental office remarked to his fellow worker, "Now you get why over 30 employees have quit since October." What a surprise.

By the way, my review on Thrifty's Facebook page was removed by them. It is curious to me that none of the large travel companies have a category for reviewing car rentals, and the ones posted online are solely positive ones funded by each company.

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Racist Shuttle Bus Driver
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOS ANGELES, CALIFORNIA -- I have never been so upset by a rental car experience as I was this time. One word sums up this experience: RACISM. I rented a car for three days. The pickup experience was good. The car was a Prius and it had problems. The car kept saying "does not detect key" and was a pain to start each time. I could deal with this and was not completely upset with the car. Just annoyed.

The big problem came when I returned the car. I got on the shuttle to go back to LAX and I was holding my briefcase in front of me. The driver approached me and told me to put my small case on the rack. I very calmly said that I had fragile items inside and I would hold it. I also thanked him for his concern. He then insisted that it was a rule that all bags must be put up on the rack and told me again to put the bag on the other side. I again politely declined trying to explain again about the items in my bag and that I would hold it. He then told me I was blocking the walkway. However the bag did not protrude any further than my knees when I was sitting down.

I again in the most polite way possible told him that I would continue to hold my bag. At this point you asked me to get off the bus. I said I would not leave the bus and he could get the manager of the location to come and talk to me. He started getting more angry and told me to get off the bus. At this point the other passengers on the bus told him to leave me alone. He continued on for another two or three minutes and I said I would not get off the bus unless the manager of the location came out and told me that I needed to get off. At this point he just became frustrated and said "WHITE PEOPLE" walking to the driver's seat and slamming a clipboard down.

Keep in mind that every person on the bus was a "white person". At this point I stopped talking to him completely. An older gentlemen probably around 65 or so was extremely upset by his statements and started raising his voice at the driver. I told him it would do no good and the best thing we could do was ignore his ignorance.

I called customer service but they would not connect me to the location to speak to the manager. I actually never in 35 years have had an experienced this. While I was not really offended because I can recognize that he did this out of complete ignorance and obviously did not have enough education or common sense to know better, I still feel like I need to say something.

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Horrible Car and Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FORT MYERS, FLORIDA -- I booked the rental online and was quoted an estimate of $229. When we arrived at the airport, the agent told us if we had booked through AAA, we would not have been charged for the extra driver, but he would not fix the agreement. The car stunk from cigarette smoke, had dirty windows, a tire with a slow leak and the air conditioning stopped working approximately 48 hours before departure. We paid over $550 for the rental which was certainly not worth it. Their customer service is not helpful and I am not happy about this experience at all.

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This company isn't Thrifty. Use another company!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOLLYWOOD, FLORIDA -- Everything mentioned below is from my experience dealing with them...... We rented a car on their website. They asked to enter the age of the driver which was 23. They quoted $253 dollars for a 2-week rental. They had a pop up to inform you about SunPass but neglected to say that because the driver was 23 they were required to pay $27 a day extra for insurance which we did not agree to as that was not what they quoted. So we canceled the rental, then they charged us $55 for a cancellation fee. This is a company I would never do business with and recommend no one else does either!

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They Cheated Me
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOSTON, MASSACHUSETTS -- I drove 221 miles. The checkout agent at Boston Logan airport told me, "Don't worry, we'll mail you a receipt." When the receipt arrived they recorded 404 miles and my gasoline charge (I knew I was going to get charged for about 220 miles of gas) was $151.

I called their Customer Service line 1800 334 1705 and spoke to Nicki who couldn't help me but sent me to Carly in the Oklahoma Main Office. She basically said, "Too bad. You returned the car, you got the bill. We can't and won't check it or change it." When made suggestions she said, "No." So I said I would call American Express and dispute the charges and she said, they would wait to hear from AmEx. When I started to say how upset I was, SHE HUNG UP ON ME.

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Stranded, lost a job interview and no refund
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN ANTONIO, TEXAS -- I made a reservation on-line and upon arriving at the front desk to pick up the rental vehicle, I was told sorry, our policy has change and that we don't rent to non credit card holders. That's all fine but then they refuse to refund me my money pls readers, remember this is not the first time I have rented from this company.. I have called customer service and all I am getting is the run around with long pre written letters of no refund. this is broad day light modern day robbery. this happened at the san Antonio tx airport branch. Not getting the vehicle that day caused me a job interview, and now my hard earned money is on the line. I had like to say a little bit more but will leave it here. they may seem cheap but pls. they are robbing other people as well. this is not right.......I am pls asking you all reading not to do anymore business with Thrifty. I was robbed by Thrifty, lost a dream job because of Thrifty and if they did it to me you can be next. they don't even deserve 1star. I wish there was Zero star rating..

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Thrifty Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 33 ratings and
117 reviews & complaints.
Contact Information:
Thrifty
5330 E. 31st St.
Tulsa, OH 74135
918-660-7700 (ph)
www.thrifty.com
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