TAMPA, FLORIDA -- May 2013 Starting with the positive. Got a great rate for a five day rental on a mid size SUV and the gentleman at the front counter at the airport was extremely nice, friendly, and courteous. From ... read full review
VANCOUVER BC CANADA AIRPORT -- In November I rented a car at the Vancouver airport, we checked the car over, and marked down the little paint scratches and dents. just as I was getting ready to get into the car, I noticed a ding on the hub cap and told the women about it, she said, " oh it is minor, don ' t worry no problem".I think the women at the check out was getting tired of my finding more little things wrong with the car and she was having to mark them down. It was a 120 dollar problem when I brought the car back. I explained how I couldn't have done it, as I drove to point B parked the car in the drive way and than a week later drove back to the airport. I didn't move the car for a week. I was billed the 120 dollar charge.
1 Replies - Latest reply on 06/08/2011Add reply
Be sure you mark every single mark on the car on the check out sheet before you leave. Their rudeness was a whole other issue, both on the phone to Ottawa and also at the counter at the airport.
Never again will I use Thrifty in Vancouver which is also now Budget.
Do not use Thrifty Car Rental at the San Jose airport in Costa Rica! We had a terrible experience with them over New Year’s week. I hope to save travelers like us from repeating this experience.
We ... read full review1 Replies - Latest reply on 01/14/2011
SO, BURLINGTON -- After calling Thrifty to see if the Hotwire insurance they offer will cover the car etc..
The reply, they don't have the coverage you need to protect yourself.
Upon arriving, the representative ... read full review4 Replies - Latest reply on 11/24/2010
HOUSTON, TEXAS -- I rented a car at the Houston airport and took the insurance coverage. I hadn't inspected the car before getting to the exit booth, but since I had insurance, I wasn't too concerned. I asked the agent if I needed to get out and look the car over, but was told since I had insurance, it really wasn't necessary. When I returned the car, the agent who checked me in mumbled under her breath...."dent". When I walked around the front of the car, there indeed was a dent, but I am sure "I" didn't put it there. I asked her if she had a previous record of the vehicle that would show whether or not the dent was noted previously and she said she couldn't tell me that--that the records weren't available to her. She would not give me a receipt for the rental so I could turn it in for reimbursement from my company and I had to fill out some extensive form regarding the "dent". So...I'm wondering....why don't they inspect the car BEFORE we take it to note dents, scratches, etc.? Of course I will in the future....lesson learned....but when we have insurance covering such things--why do they hold me hostage and will not give me a receipt??
I'm contacting the customer service department today to see what gives??? I need the receipt, regardless! I guess every rental place has its issues, but I'm going to try a different car company this week. I canceled the reservation for pickup today and may never use them again.
Car Rental is becoming a real pain. You must ask about everything at the time of hiring, or you will get burned. For example, I booked a rental for a mid-size car at Vancouver Airport (Canada). On arrival, I found that "mid-size" had miraculously become "compact". $39 per day was wanted for a Toyota Corolla (much too small for a family). I was forced to rent a Toyota Camry for $14 per day more. The traffic in Vancouver is very heavy, so I agreed to the offer of a second driver. No mention was made of additional charges. On returning the car, I was charged an extra $12 per day for the second driver! I have never experienced this in the USA. Complaints were to no avail.
So watch out in Canada, or else you will also be ripped off.
Thrifty Car Rental from Dusseldorf Airport
THEODOR-HEUSS-STR. 71-73 (DUSSDELDORF AIRPORT, GER -- I would like to add my story to similar experiences that I have now seen on this site. It appears that some Thrifty car rental places in Germany are taking advantage of foreign travelers. Please be ... read full review2 Replies - Latest reply on 04/20/2012
ALBUQUERQUE, NEW MEXICO -- Warning to all that have the misfortune to have an accident in a rental car owned by Thrifty. In Albuquerque New Mexico in the Summer 2008 I had such a misfortune. Bottom line, in New Mexico and several other states which follow the NAAG (National Association of Attorney Generals) guidelines, a rental company cannot charge Loss of Use that is not proportion to their local fleet usage rates. Thrifty charged 100% (fleet usage around 75%) and did so based on a fictitious body shop labor day of five hours instead of the industry standard of eight.
2 Replies - Latest reply on 02/02/2009Add reply
After several months of obfuscation from Thrifty, I am now forced to file a law suit to have them honor the law. [snip] Thank You.
Thrifty has a collision/theft additional insurance that you can add on per day but what they also have you sign when you've just arrived after a long and tiring flight is that in the case of any damage or theft that is not even your fault, you will be liable for a deductible of $750. Unfortunately, my car's trunk was broken into in a very public area. And the additional insurance I paid per day meant nothing since I still had to pay for the damage to the car on top of the additional insurance. On top of everything, Thrifty has the oldest and most run down cars in all of St. Martin.
1 Replies - Latest reply on 01/15/2009Add reply
I had also reserved a booster seat for my 4 year old and the one that I got, which was also the only one they had at the time, was practically falling apart. I will be sure to never rent from Thrifty again.
Poor Customer Service
SEATTLE, WASHINGTON -- I had reserved a car rental online for a family trip we were taking. I had used my credit card to reserve the car, after reviewing the terms and conditions of the rental agreement.
We were planning ... read full review4 Replies - Latest reply on 12/02/2008
Don't Rent From Thrifty!
NEW YORK, NEW YORK -- Avoid doing business with this company. Thrifty treats customers unfairly, doesn't listen to their complaints, and tries to rip them off.
I rented a car from the West 83rd St. Manhattan Thrifty office ... read full review4 Replies - Latest reply on 01/29/2009
KAHULUI, HAWAII -- We rented a Jeep for our week in Maui. The rental agent ran my husband's debit card and told him that he didn't qualify for the rental. She then ran my card, on the same account, and said I did qualify. Didn't think much of it until that night and I checked our online banking, they charged BOTH of our cards for the rental! $431 each!!!!
1 Replies - Latest reply on 11/20/2013Add reply
I called Thrifty the next morning. The manager said she would look into it and call me back. I have YET to hear from her. I called Thrifty EVERY day of my vacation trying to get answers but NEVER got to speak with anyone. I did receive a voicemail from the manager asking me to call her back but she was never there when I called. The charges did get taken care of but management never let me know. My bank was actually the one to notify me the double charge was taken care of. But it wasn't fixed until after we got back.
We had to cancel some reservations for some things because we "lost" the $431 at the start of our trip. Very disappointed with management. Seems like a nice scam they have going on. Be very careful if you rent with Thrifty. WATCH the CHARGES on you cards!!!
Recent experience with thrifty:
2 Replies - Latest reply on 08/29/2013Add reply
They make you click agree over a dozen times on electronic pad knowing no one reads them. I brought the car back full of gas but no receipt so they charged me $10.00 for gallon of gas. I complained and they told me I agreed to it so tuff luck. GO ELSEWHERE!
Thrifty car rental has over an hour wait to pick up a car and we all have reservations! This is unprecedented and should not happen. Only two workers on line and twenty people in line. Each reservation is taking 7-10 min I will never rent from them again. Enterprise is right next to me and has no lines. 1 Replies - Latest reply on 07/25/2013Add reply
DAYTON, OHIO -- When we rented a car from Thrifty for a 2-week trip, we asked at the counter for detailed information on toll charges. We expected to travel on E-470 around Denver, which we knew allowed ONLY electronic payment of tolls. The explanation at the rental desk was that we could pay either a flat $71.98 for 2 weeks of tolls, or pay the actual tolls plus a $15 administrative fee. Since we planned only 1 trip around E-470, the $15 charge seemed like a much better deal and that was what we elected.
Unfortunately, when the bill came over 2 months later, Thrifty charged us $15 FOR EACH TOLL PLAZA WE PASSED during the 47 mile trip, adding an extra $60 to the actual toll of $15.95.
I booked a car for $255 (before tax and insurance) a week. My flight was cancelled so I arrived 20 hours later at the airport. Thrifty had cancelled my reservation and charged me $636 to get exactly the same reservation again! Add reply
N CHARLESTON, SOUTH CAROLINA -- I scheduled a reservation for a vehicle with the intention that they were located in the airport I was arriving at. When I arrived I discovered that they in fact were NOT located in the airport as advertised. I contact them and they sent a shuttle to come pick me up. When I got there I was informed that there was a charge for the shuttle even though they failed to mention this prior.
After being hounded by the customer service lady, I was talked into buying their insurance even though I said no 3 times. Then they charged my debit card an additional $150.00 for deposit instead of having it show as a pending charge. I had to contact my bank to dispute the charge that they wanted to wait 2+ weeks to refund back to me. Someone needs to investigate this company. They are holding people's money and refunding it when they are good and ready. THEY ARE CROOKS!!!