I ordered tickets but found cheaper ones at Undercover Tourist. I called to cancel right away and they wanted to charge me 10 percent cancellation $240. They do not disclose this anywhere in email or on website. Customer Service is a joke. They said, “That is what we charge.” I said, “Well you should disclose that.” I would never do business with them again.
ORLANDO, FLORIDA -- We ordered the Disney tickets with restaurant gift card ($25 restaurant gift card). The regular tickets at Disney website are cheaper than the tickets through TicketsAtWork, but for the restaurant gift cards. We thought we could use the restaurant gift cards at Disney. YOU CANNOT USE THE RESTAURANT GIFT CARDS AT DISNEY. It's for a bunch of restaurants that offer this gift card discount and may or may not be Orlando, so the restaurant gift card useless! Do not purchase from TicketsAtWork, just do through Disney!
Website was very confusing. When searching for Disney Orlando tickets, resulting search results brought up Disneyland, and I ordered tickets. I did not realize this was not in Orlando and website did not clearly identify as such.
When I called the TicketsAtWork customer service number to confirm how to pick up tickets, I was told then that this was for CA not FL. However purchases are non-refundable and no accommodations were available to reverse the purchase or exchange them, and as tickets were in our name, could not be sold or given to anyone else. An appeal to a manager provided no alternatives. So buyer beware. The website is very confusing. The purchases are not clearly presented and the company does not accommodate correcting when purchases are not what the consumer wanted.