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Worst Rip-Offs on the Net Today !
Posted by CJfromColorado on 11/10/2005
I bought an Athlon 3200XP Processor and an AMD Motherboard from Tiger Direct.
Both were RETAIL priced , no OEM< versions!
Naturally both were 'backordered' AFTER they said on the phone that they were 'in stock'. They charged my credit card the day they took the order.
They sent me the OEM version of the processor which is always lower priced than the retail version. This company actually changed their web page to look like BOTH processors were the same price!
I was aware of many complaints of fraudulent activity so I had 'screenshots' of the pages I ordered the parts from.
After calling numerous times to try to get a refund and being denied (motherboard was also DOA)I posted a bad review on Resellerratings.com and the next moring shortly6 after 7AM I was awakened by Humberto Vallejo calling me from TigerDirect.
Know what this man said to me ?.... "What will it take to make you go away."
(This company also billed my credit card TWICE for the processor.)
Anyway,we agreed on a refund of my order, plus shipping AND the company did a 3way call to my credit card company to get the second charge taken off.
The moral is : Tiger Direct are complete and total rip-off's AND liars also. IT borders on actually being a completely fraudulent company!
The rebate scams are horrendous. TigerDirect also OWNS 'Onrebate.com'...so ...75% of their customers NEVER get any rebates.
Plus...fraudulent charges on credit cards are RAMPANT from Tiger Direct.
Consumers BEWARE...avoid them at ANY cost!
check their ratings out at: ResellerRatings.Com...hit the 'LOW' category to get an idea of what they do to people!
     
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Posted by WMUstudent on 2006-03-02:
File a complaint against Tiger Direct with the Florida Attorney General's office at http://myfloridalegal.com/Contact.nsf/Contact?OpenForm&Section=Economic_Crimes

"Complaints are used to develop information about patterns of business activity which might indicate the need for formal investigation or legal action by our office. We will keep your correspondence for future reference. If a pattern is discovered, what originated as a private dispute between buyer and seller may become a matter of broad public interest and thus warrant the Attorney General’s intervention under the state’s consumer protection laws."

Also file a complaint at www.bbb.org and on the website of your state's attorney general's office. You may also wish to inform the FTC at www.ftc.gov.

I just won a small claims suit against Tiger Direct myself.
Posted by bil on 2007-12-29:
Keep complaining...this company continues to STEAL your money.
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Tiger Direct Really Gone Downhill
Posted by CoonCatOne on 02/12/2010
MIAMI, FL -- My husband and I bought a computer and a warranty that included in home repair from Tiger Direct. During the warranty period, the hard drive went bad. We called Tiger Direct and they referred us to Bankers Warranty Group for repair. Bankers Warranty Group referred us to Capital Computer Service for repair. They gave us a phone number for Capital that is non-functioning. After many weeks of calling both Tiger Direct and Bankers Warranty Group, we still don't have our computer repaired. People from both entities repeadedly told us they would call us back and didn't. We are now forced to have the computer fixed on our own. All that money down the drain. Tiger Direct used to be a reputable company. Now they sell bad computers and warranty services that they cannot provide. I used to recommend them to friends... now I say stay away from this company.
     
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Posted by BryanMyers@BWG on 2010-02-16:
CoonCatOne - My name is Bryan Myers and I am the Claims & Service Manager at Bankers Warranty Group. I would like to review your claim to ensure it is being handled properly, and if not, make any corrections necessary. I sent you a personal message with my contact information so I may access your warranty record. Please contact me via any of the methods so I can ensure you receive World Class Service.
Posted by CoonCatOne on 2010-02-18:
Bryan: We appreciate your response but we started this in January and we could not wait for Tiger Direct, Bankers Warranty or Capital Computer Service to make good on the repair of our computer. Who can go that long without a computer? If you want to do something useful, talk to your people about how they handle warranty repair requests and find out why they give out a non-functioning phone number.... that is lousy service. We had to get the computer fixed without any help from you. We intend to take steps to recover our costs.
Posted by BryanMyers@BWG on 2010-02-22:
CoonCatOne - I would love the opportunity to review the entire claim to determine what went wrong and correct it. I would also like to make good on your repairs. If you would please email me at bmyers@bankerswarrantygroup.com I will be able to review the information and take the appropriate steps to resolve this matter for you.
Posted by CoonCatOne on 2010-03-09:
An update: Brian Myers (without us giving him permission) called our home phone and offered to pay for our expenses, if we emailed him copies of the bills. We did this. We hope that Bankers Warranty Group will actually do what Mr. Myers has offered.... it would be refreshing.
Posted by nicoblue on 2010-03-11:
We are currently in the middle of the same problem. We purchased our computer in September with a highly suggested extended warranty through BWG. Our hard drive failed about 2 weeks ago and it has been nothing but a runaround from Tiger, to BWG. Finally, I just gave up and cancelled my extended warranty as I understand I will get a little bit of money back..whether or not that happens remains to be seen. BWG had a technician diagnose our problem over the phone and she told us it was a hardware issue covered under warranty and they would dispatch someone to take care of it. We received a call a few days later stating that they would not cover our problem and their reasoning kept changing, depending on who we spoke to. We have had people promise that there was an error and they would get us our help and then they would provide us with phone numbers and extensions that didn't exist. Finally I had someone who claimed to be a supervisor read me the warranty policy and when I pointed out that our problem is covered, she kept telling me that I was wrong, even though it was there in the policy! She was beyond rude and this was an incredibly stressful conversation. The worst customer service experience I have ever had was from BWG. Tiger Direct simply claimed that they couldn't help me because it was all up to BWG. I used to recommend Tiger Direct but I no long will, nor will I shop there again and I will certainly NOT ever deal with any kind of business having to do with BWG.
Posted by CoonCatOne on 2010-03-11:
Thanks, NicoBlue. I'm sorry for what you are going through, but we both know exactly what is going on with Tiger Direct and Banker Warranty Group. We contacted the attorney general in our state and they accepted our case. That may (or may not) have been why Brian Myers offered to pay for our expenses. No check yet....
Posted by nicoblue on 2010-03-11:
CoonCatOne, I will be interested in seeing how this pans out for you. I am going to contact our (we're in Canada) equivalent to your attorney general as well. Good luck and I hope to see that you receive a check soon!
Posted by CoonCatOne on 2010-03-17:
Update: Bankers Warranty Group have not honored their offer to pay for our expenses yet. It is looking less than hopeful.
Posted by CoonCatOne on 2010-03-24:
Update: As of today, Banker Warranty Group has not yet honored their offer to pay for our expenses. Same ole, same ole stuff!
Posted by CoonCatOne on 2010-04-21:
As of today neither Tiger Direct or Bankers Warranty Group has honored their offer to pay for our expenses. I guess Brian Myers' word isn't worth much.
Posted by CoonCatOne on 2010-05-20:
Following Bryan Myers' verbal contract, we copied, scanned and emailed receipts for the costs incurred in getting our computer functioning. Neither Tiger Direct or Bankers Warranty Group have honored the warranty we purchased. It now has been too many months for us (or anyone) to expect these companies to do what is right.
Posted by BWGSucks on 2010-07-27:
CoonCatOne I am not surprised that no one has called you back. You are not the only one dealing with these problems. I work there and let me tell you I hate it. As you can see the so called supervisor"s" don't talk or call back anyone. Put it this way they treat the employees just as bad as the customers. With this in mind this explains why the customer service is not good at all. Working in the claims department I had to deal with angry customer and service departments day after day. When I tried to do something nice for the customer or service department I was told no too. I hope everything works out, but I know BWG won't do anything to help you, but you already know that LOL. If B. Myers can't do anything for you there no wonder why the claims supervisor is just as bad or worse.
Posted by CoonCatOne on 2010-08-20:
After months, we still have not received a refund from Tiger Direct or Bankers Warranty Group. We did, though, get an advertisement from them today!
Posted by CoonCatOne on 2011-03-21:
I STILL have not heard from nor received a refund from Tiger Direct or Bankers Warranty Group.
Posted by MarsBonfire on 2014-02-24:
After 26 years at IBM watching DOS, PCs, Microsoft evolve, and eventually extended warranties, I must state that the slow shift of all electronics and PC manufacturing to mainland China is behind every issue exposed here. Short-sighted greed was the force that so rapidly eroded PC quality by taking it from the hands of skilled workers and manufacturers in North America and Europe, and planted it in China where 99.99% of all PCs are now made. China is a nation of low to no morality as people who read widely, know as a fact. From poisoned milk and food scandals to polluted pharmaceuticals, the average Chinese businessman has little respect for his own, and no respect at all for things such as patent conventions or quality control. One more penny by hook or by crook is he key concern! All this has led to a 20-year plummet in the quality of virtually all electronics until the expected lifespan of a $300-500 notebook is no more than 4 to 5 months and the owners of new laptops costing $900 to $1500 will face at least 1 major failure before 12 months is up. This has been known for sometime and has exposed an opportunity for skunks like Bankers, Square, etc., to exploit this appalling lack of quality reported by the media and supply consumers with a 'magic bullet' for their fears through suppliers like Futureshop, Best Buy, Costco, TigerDirect, etc.
Please. Never buy an 'extended warranty' for anything or from anybody. Its a fool's bet and like gambling, the odd person may win once in the 'extended warranty sweepstakes', but in the end the Dealer takes all. Sam or Sally at TigerDirect makes up to 5 times more profit from a 2 or 3 year 'extended warranty' than they make on selling the PC. That's how tight the margins are. So STOP supplying these parasitic middlemen with free cash and you will remove a PC manufacturers reason to keep cutting the quality of what is already a piece of cosmetically pretty, mechanically unreliable CRAP! And for those who are buying a Toshiba or Asus from COSTCO because they double the manufacturer's 1 year factory warranty? Don't! Toshiba's warranty is absolutely worthless. Talking with them leaves one with the impression that they are paid to find ways to creatively deny all claims. So, 2 x 0 still equals 0... and you'll have 24 months to stew over being screwed rather than just 12. Instead of an extended warranty, put away 1/3 to 1/2 the cost of your new PC each year and you'll be prepared for the inevitable death of your new PC. Factory warranties - even if they pay for shipping both ways - cost you priceless time. A recent small study in Western Canada showed that the average owner of a new PC may only have that machine in their hands for 7 to 9 months of the 12 month warranty. The rest of the time is lost to packing, shipping, analysis, phone tag, parts ordering, repair (if lucky), repacking and re-shipping.
Finally, to buy a new PC/notebook that will last 3 years do the following: 1) Read. Lots. Because what was a good brand or model in 2010 may be the worst in the world by now 2) study your State / Provincial and Federal Consumer Regulations. They are more powerful than you may know. 3) the night before you make your decision, get on your knees and pray for guidance. Atheists are out of luck here and must rely on lady luck. It is truly a time of Vaya con Dios.
In all seriousness,
MarsBonfire
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File a Complaint Against TigerDirect
Posted by WMUstudent on 04/29/2006
MIAMI, FLORIDA -- I just had a problem with TigerDirect. I ordered a printer, canceled the order, and received the shipment anyway. TigerDirect customer service ignored my e-mails and faxes. I won a small claims suit against Tiger and then Tiger refused to pay it. I'm working this out with the courts right now.

If you have a problem with TigerDirect.com, file some complaints against them. Here are the details you may need.

FILE A COMPLAINT AGAINST TIGERDIRECT

-Contact TigerDirect

TigerDirect.com
7795 W Flagler St. Suite 35
Miami, FL. 33144
Fax: 305-415-2202

Russell J. Strunk
Executive VP
TigerDirect.com
7795 West Flagler Street
Miami, FL 33144
305-415-2429 (Office)
305-415-2430 (Fax)
954-684-4466 (Cell)
Russell.Strunk@TIGERDIRECT.COM

-Contact Systemax, Inc., TigerDirect's parent company

Systemax, Inc.
11 Harbor Park Dr.
Port Washington, NY 11050
Phone: 516-608-7000
Fax: 516-608-7111
www.systemax.com

File a Complaint with the Florida Attorney General's Consumer Protection Office

http://www.myfloridalegal.com/ConsumerComplaint.pdf

File a Complaint with the Miami-Dade County's Consumer Services Department

http://www.miamidade.gov/csd/complaint.asp


-File a Complaint with your state's Attorney General's Office

-File a dispute with your credit card company (if the purchase was made by credit card)

Typically, you have 60 days to file a dispute with your credit card company. The credit card company will then initiate a dispute between you and the merchant's bank.

-If all else fails, file a dispute at your local Small Claims Court.

-Ask Microsoft not to allow TigerDirect to sell Microsoft products:

Bill Benton
Sales Manager
Microsoft
Bill.Benton@microsoft.com
Fax: 425-936-7329
     
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Posted by Hornet62 on 2006-06-01:
Personally, I think I may contact an attorney and see about starting a class action against TigerDirect.
Posted by ark0000 on 2006-12-12:
I sent for rebates on two different items, each time I had to refill, with all the neccessary papers included, They refused because they said not all papers included. They do this to keep from having to pay out the rebates.
ARK0000
Posted by Mike on 2013-07-03:
Work in Porcess, ordered an 8 camera security system. Received a 4 Camera syste. I called to state they sent me the wrong product. Told me it takes 24 to 48 hours to resolve. Called the next day, said call after 6 the next day. Called after 6, was told my ticket was closed. No email no call, they told me to contact the place that shipped the package they do not ship short cameras. I told them it was not a short shipmetn but a wrong product shipment as they sent me a 4 camera systen and no thte 8 camera system. I told them I wanted to ship the wrong package back and cancel my order. 2 calls later and I was told the manager was expediting the return, still have not received the email with the return package authorization. greatger than 48 hours. Never a call back. It is now 1 week and 5 phone calls later, still have the wrong product and no return authorization. Time to file a complaint with Google, the Credit card company and soon to be the local county courthouse.
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Worst Experience Ever With Ording Online
Posted by VernF on 07/29/2005
MIAMI, FLORIDA -- On Tuesday July the 19th I ordered an Akai 42 inch Plasma TV from tigerdirect.com along with a universial wall mount for it.
On the 20th the order status on their site showed the ordered was processed and delivered to the carrier for pick up.
On the 25th the order status changed to shipped and showed a tracking number for it but nothing about what shipping company was carrying it.
On the 26th I received an e-mail with the same tracking number and a link to DHL's online package tracking page.
My credit card was also charged for the payment on that day.
The tracking number showed as not valid.
Later on the 26th I recieved another e-mail saying that the order , "or at least part of it" had shipped. No tacking number or shipping company info in it.
I relied to that e-mail asking what was meant by "part of it" and telling them that I would not accept delivery of just the wall mount if the TV wasn't with it especially since I was paying almost $200.00 for truck shipping.
On the 27th the tracking number still showed not valid.
I contacted the DHL shipping company and they replied that an airbill had been generated under my name by tigerdirect but that they had not taken possession of the package/packages under that tracking number.
On the 28th I finally got a human on the phone at tigerdirect/ had to go through their phone ordering option to get that/ and the guy checks and tell me that the order had shipped but it was another shipping company and gave me another tracking number and the url for the company.
After the call I tried to check the number but the website kept coming up as a 404 not found error.
Today is the 29th and I still have not had a response to 3 seperate e-mails I sent to tigerdirect concerning this.
Note: On the 26th I did receive an unsolicited phone call from them trying to sell me the extended warranty. I had to tell the lady 3 times that I wasn't interested in an overpriced one year warranty.
I have contacted my credit card company and am initiating a dispute of the charge on my card.
I would not reccommend tigerdirect to my worst enemy.
     
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Posted by MRMAGQQ on 2005-07-29:
VernF, am very interested in your comments about TigerDirect, as I am in the process of shopping for computer equipment, and they are one of the companies on my FAVORITES list. Good luck, and I hope you will post a followup message and let us know how this ended up.
Posted by WMUstudent on 2006-04-29:
FILE A COMPLAINT AGAINST TIGERDIRECT

-Contact TigerDirect

TigerDirect.com
7795 W Flagler St. Suite 35
Miami, FL. 33144
Fax: 305-415-2202

Russell J. Strunk
Executive VP
TigerDirect.com
7795 West Flagler Street
Miami, FL 33144
305-415-2429 (Office)
305-415-2430 (Fax)
954-684-4466 (Cell)
Russell.Strunk@TIGERDIRECT.COM

-Contact Systemax, Inc., TigerDirect's parent company

Systemax, Inc.
11 Harbor Park Dr.
Port Washington, NY 11050
Phone: 516-608-7000
Fax: 516-608-7111
www.systemax.com

File a Complaint with the Florida Attorney General's Consumer Protection Office

http://www.myfloridalegal.com/ConsumerComplaint.pdf

File a Complaint with the Miami-Dade County's Consumer Services Department

http://www.miamidade.gov/csd/complaint.asp


-File a Complaint with your state's Attorney General's Office

-File a dispute with your credit card company (if the purchase was made by credit card)

Typically, you have 60 days to file a dispute with your credit card company. The credit card company will then initiate a dispute between you and the merchant's bank.

-If all else fails, file a dispute at your local Small Claims Court.

-Ask Microsoft not to allow TigerDirect to sell Microsoft products:

Bill Benton
Sales Manager
Microsoft
Bill.Benton@microsoft.com
Fax: 425-936-7329
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Where did TigerDirectSucks dot org go?
Posted by TigerStillSucks on 02/21/2008
FLORIDA -- For anyone looking for TigerDirectSucks dot org, I checked my godaddy status the other day when I saw that it had been redirected to TigerDirect.com. Godaddy wrote me back telling me that TD filed legal action and was awarded ownership of my domain. I had no idea any of this was taking place.

I guess having an opinion about a documented case is legal justification for losing a domain. Looks like they might have done the same thing with the .net domain.

Just be aware of the type of company you're dealing with. They were afraid of the truth for a reason. A good reason. For them, the truth sucks. Tiger Direct Sucks!
     
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Posted by madconsumer on 2008-02-21:
i have used tiger direct several times. all with 100% satifaction. i will say, tiger direct is not for the non-techincal person. if you are an average person, with little computer experience, you will never be happy with tiger direct.


i give tiger direct an A+ for service, selection, customer service, and fast shipping. best of all, lowest prices.
Posted by Anonymous on 2008-02-21:
As a rule the big guys with deep pockets can beat the little guy in domain arbitration. Looks like the big guy did it again. Pays to have money and lot's of attorneys.
Posted by MRM on 2008-02-21:
I too am a satisfied Tiger Direct customer.
Posted by abobo on 2008-02-22:
Tigerdirect is not good with rebates, from my experience. Of 3 rebates, I only got one back without a lot of hassle/fighting with customer reps, and none of the three were paid on time. Otherwise I've never had a problem with them, but I've never had to return anything.

That much aside, I think your complaint is with godaddy more than tigerdirect. Godaddy should not have transferred ownership of your domain without consent. In the future, consider locking your domain, as this prevents other registrars from placing a transfer request against your domain without your knowledge.

Good luck, I've voted this review helpful.
Posted by Ripped Off By TD.ca on 2008-02-22:
I was a reader and commenter on tigerdirectsucks dot org for over a year and was also disappointed to see TD succeeded in temporarily silencing the blog owner. I say 'temporarily' because he will be back!

Sadly, at first I developed a small amount of respect for TD when someone from the company posted on the blog offering to field and solve complaints. I figured O.K. great, NOW we have their attention. But this was just a ruse as it turns out. I didn't realize what was going on and what was to come by way of legal action.

BUT IT GETS BETTER.

Now TD is now redirecting this domain to http://www.tigerdirectcomplaints.com/ which is nothing more than a dog-and-pony show with nothing but the good and none of the bad. At least the tigerdirectsucks dot org blog owner published comments even those that were supportive of TD. But now that this "complaints forum" is in the hands of TD, we see how one sided the presentation is. Total B.S.

Let this serve as a warning to anyone thinking of doing business with TD - they will do whatever they have to to keep the truth from being known.
Posted by Sparticus on 2008-02-22:
I thought I read some cases where companies failed to recover "sucks" domains since they were being used as freedom of speech? I'm going to have to find where I read that...

Definitely not fair. I could see where they might try to go after you for using their trademarked name... but I still didn't think they could take it from you.

Posted by Ripped Off By TD.ca on 2008-02-23:
Well now the news is slowly spreading to various internet forums AND thusly showing up in Google searches as well. There's nothing TD's legal eagles can do about that! As the news spreads, everyone who used to visit tigerdirectsucks.org will know the truth and be even less inclined to trust this shady vendor. Their current "complaints" site is a sham. Even the most gullible should be able to see they hand picked comments so only the positive gets published. Here's to a speedy return of real *original* tigerdirectsucks.org under a new domain name!
Posted by CJfromColorado on 2011-03-08:
There should be a class action lawsuit against this company according to the amount of people they have "stolen" money from under false pretenses.
Posted by Lost Work due to TD on 2013-08-06:
ordered a laptop because current 1 died paid for overnight site said tues cause it was sun it is mon nite and order status says shipped by 3rd party allow 7 to 10 days now job i had belongs to someone else and i am out 2k tigerdirect can stick it
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Beware!!!
Posted by Writergeeknh on 01/09/2006
BOSTON, MASSACHUSETTS -- On December 13, 2005 I ordered a Western Digital hard drive for a total of $98.98. I paid using my PayPal account, and had them use my credit card.

The hard drive was a Christmas present for my father. On December 17 I checked the status of the hard drive online, not having received any email about it shipping. The status was that it was backordered.

I called the 800 number given on the Tiger Direct Web site and waited in queue for 25 minutes before reaching someone. I was informed that the hard drive was expected at the end of the month. I cancelled the order and was told my money would be refunded immediately. (BTW, I got a Seagate hard drive from New Egg in time for Xmas. Love them.)

In the flurry before Christmas, I didn't pay attention to the refund from Tiger Direct. After New Year's I turned my attention back to the every day nitty gritty. Like prying my money out of Tiger Direct.

I called on Jan 3 to inquire about my refund. When you call the 800 number you reach their automated voice system. They never provide an option to speak to a real person. I experimented in trying to reach someone and found that if I say the words "talk to someone" you get put in queue. That day I was in queue for 20 minutes, then disconnected. I called back and hung in for 25 minutes to get to someone.

I was informed that my money was refunded on December 27 to PayPal. I had checked my PayPal account prior to my calling Tiger Direct, nothing there. I've used PayPal for years and they've always performed transactions in almost real time. But I decided to call PayPal and check.

I call PayPal, and was told nothing was received from Tiger Direct. They give me another number to call at Tiger, but it reaches the same voice system. This time I decide to use the ordering something option and see if I could get a real person sooner and take it from there.

Well, I did but I ended up on the phone for another 45 minutes between being in queue and being transferred - before reaching someone who was supposed to help me. What a rude jerk. This is still all on Jan 3.

The guy tells me that my money was refunded, but since I'm complaining they'd start the refund process again. I questioned that strategy and tried to get a supervisor. I was told speaking to a supervisor wasn't possible and that this was the way it worked.

Basically that I was a jerk and my money (supposedly already refunded) would be refunded in 24 hours. I asked for a direct phone number to call back if I didn't get the money. He gave me a number and an extension.

I then went onto PayPal and filed a dispute for this transaction. I have filed a dispute with the credit card company, and I have filed a complaint with the FL BBB (which Tiger does not belong to.) And I'm posting complaints to forums like this.

I have given them a couple of days, and checked PayPal today, Jan 9, 2006. No money. I called Tiger Direct again and tried the extension Mr Jerk had given me. Guess what, it didn't work. What a surprise!

I called the 800 number and got through to Cinnamon in less than 15 minutes! Woohoo!

Cinnamon told me that she would start the refund process and send the request to the one person who handles PayPal transactions. The refund would take 3 to 5 days. I questioned her about the process supposedly already started on Jan 3, and why that didn't work out; and for that matter why the supposed refund of Dec 27 didn't work. Cinnamon didn't know and had no record of my other calls.

According to Cinnamon, the way the process works is that they refund the money to PayPal and PayPal is then responsible to let me know they have it. Aaah, yeah. I know that. My problem is that the money is not getting to PayPal. It's been almost a month now. Well, Cinnamon didn't want me to speak because obviously I didn't understand how the process worked.

I think I do. I think that Tiger Direct, just like Overstock.com, just likes to get money - they don't like to provide the product or give you your money back.

So it'll be interesting to see what happens as a result of all disputes and complaints I've filed. And I'll keep calling Tiger Direct, just to see what they come up with next.

PS. Don't buy from them.

**** update 1/10/2006 *****
I have been informed by PayPal that my money has been refunded. So, it took a little over 3 weeks to get a refund that should've happened within days. On top of the delay is the sheer frustration of dealing with Tiger Direct customer service. If I put a dollar amount to the hours spent on them, I squandered more than the original hard drive cost.

     
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Posted by miketech on 2006-01-09:
I use to do technical support about 5 years ago and alot of techs ordered from Tigerdirect and loved them ( I never used them ). Of late I have seen many complaints about them similar to yours. I use geeks.com and Ebay. I might try newegg sounds like they do a good job.
Posted by dsmith68 on 2006-02-08:
NewEgg is the best online business period. Cheap, quick shipping and very responsive customer service.
Posted by WMUstudent on 2006-03-02:
File a complaint against Tiger Direct with the Florida Attorney General's office at http://myfloridalegal.com/Contact.nsf/Contact?OpenForm&Section=Economic_Crimes

"Complaints are used to develop information about patterns of business activity which might indicate the need for formal investigation or legal action by our office. We will keep your correspondence for future reference. If a pattern is discovered, what originated as a private dispute between buyer and seller may become a matter of broad public interest and thus warrant the Attorney General’s intervention under the state’s consumer protection laws."

Also file a complaint at www.bbb.org and on the website of your state's attorney general's office. You may also wish to inform the FTC at www.ftc.gov.

I just won a small claims suit against Tiger Direct myself.
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Horrible service
Posted by Megan09 on 03/20/2005
I purchased a computer from Tigerdirect.com. It took more than a week to arrive at my house. When I got it, it would not power up or function in any way.
I called them and after waiting more than 15 minutes I was put on a line with some one who did not speak English. Not only did he have difficulty speaking and understanding me, he was incredibly rude.
This was also an incredible inconvenience to me as I had to pay shipping for the product to be sent to my house and also for it to be sent back.
     
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Posted by RNMAN on 2005-03-21:
I too have had bad experiences with Tiger Direct. DOA (Dead on Arrival) parts and I have not received rebates that they offer, even though I filled out everything by the book and triple checked the paper work. Very little satisfaction from customer Support. Stay away from this company, there are many other more reputable businesses online that sell computer parts and computers.
Posted by russ92 on 2005-03-21:
I ordered some RAM with a rebate. I called and they told me that a copy of my order was good for the rebate. That proved false and they requested I send in the original package the RAM came with. I did and a month later no rebate.
Posted by drh on 2007-09-11:
I too have had horrible service with tigerdirect. Misconfigured systems, incorrect orders, several things, and not ONCE did TD do anything to rectify the problem. They instead said "call the vendor". If you get a good deal and things go right, super. God forbid you have a problem. It never becomes worth the savings one might get vs. the time you burn just to fix what is usually, THEIR problem.
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Tigerdirect is selling refurbished/used laptops as new!!!
Posted by Compman on 06/18/2010
After spending $36,000 at Tigerdirect, giving them chance after chance, this time they really did it! I purchased 5 top of the line laptops this year alone. The last order before this one, a Toshiba at a cost of almost $2000. The laptop was a different model than I ordered, and came with a broken wireless network adapter. I am a computer engineer at the highest level so fortunately, I can diagnose my own problems. I also paid for a warranty that I never received, and after calling, they removed it from my invoice. My evidence is in my creditcard statements.

The other day was my birth day and awaited delivery of the top configured Toshiba Qosmio (the 505-880 model) with a total price of $2100. the box came beat up, and when opened it was not wrapped like Toshiba typically does. I turned it on, and no setup or anything. I went to the log, and saw that Windows was already registered and had been getting regular updates for a year, and there were many boot failures dating back all the way to a year. I contacted Tigerdirect and they hung up on me 3 times, and gave me a UPS return label to an address no longer in existance. The one manager Bernard, told me to never call back again, that I was not a Ph. D. in computer science, which I am, and they weren't going to give me my money back nor would they let me speak to the sales manager, Tony(in charge of all other managers). After all the money I spent with them, I had never been so disrespected. I will be taking them to court in spite of if they refund my credit card. I contacted Microsoft and Toshiba, both in shock. They are a complete fraudulent company. Date of purchase 6/11/2010

     
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Posted by MDSasquatch on 2010-06-18:
Tiger Direct is a regurgitation of Comp USA; why in the world do you use this company? An educated guy such as yourself sure can make better decisions. You may want to try Amazon
Posted by MRM on 2010-06-18:
Amazon is awesome but their shipping takes too long. Try Newegg.com (my one of favorite) as your package can be delivered in 2 days.
Posted by compman on 2010-06-18:
at this time, I appreciate all advice and I thank you for sharing. I have used newegg several of times and no problems. This particular laptop(even at Toshiba)is backordered. I am a bit compulsive in the sense that I always pay for next day shipping, and I don't wait on backorders. Please note, I Tigerdirect screwed up my last 4 orders so I do give second chances but they have obviously are in troubles as I was told first hand that their sales team(press #1)is also there customer support team, and sometimes even their technical support, too. It doesn't take my doctorate to comprehend that you can't train a sales person with no technical training or schooling, to obtain the appropriate knowledge needed in a 2 week crash course. This is what they are doing. I was told by several of their sales people. They also sent me 2 Return labels with two different address's in separate states. Like pulling teeth, I finally got a sales guy to admit that they all work out of one location in Miami, and Anthony Jones(Tony)is their general manager, who has failed to return my call, after call. Again, thanks for listening, and your time. I don't discount any advice, nor disregard anyone's opinion.
Posted by madconsumer on 2010-06-18:
with all the purchases i have made with tigerdirect, they 'always' state upfront if an item is new or refurbished. not sure how that can be mis-read.

i have had next day air items shipped from tiger, even over holiday's.

tigerdirect.com rocks!!
Posted by compman on 2010-06-18:
maybe you didn't read my experience and just wrote an ignorant comment. The whole problem I encountered is that they sold me a used laptop, their most expensive one, that should have been new. It was a return, and by going into the various logs and registry, I can see when the laptop was first used, all of the updates, the previous owners everyday tasks that he performed, every keystroke, when microsoft was registered, how many users, how many times the pc was "restored", the networks names it was once connected to, etc. Who said anything about mis-read? It was suppose to be a new laptop.
Posted by PepperElf on 2010-06-18:
out of curiosity, you said you ordered one item and received a different one. what's on the invoice with the package?


Does the invoice match your original order or does it match what they sent you?


You may want to consider contacting your credit card company or bank.
If the invoice & order doesn't match, you could perhaps use it as proof for filing a claim against TD.


good luck
Posted by compman on 2010-06-20:
Pepperelf,

Thank you for the advice. At this point, the general manager has not returned 12 of my calls I have logged. Your point is valid, and ironically, my item is no longer listed and says this item is no longer being sold, although i asked them at the time of order if they had many and they said, "Yes" I started the order online and finished on the phone like usual. I make sure the item is new, in stock, and being sent to the proper address. They never sent me an invoice. I have NONE! No email nor anything in box. I have done intensive research to find that many others are in my shoes.

Not only do I don't have an invoice, it's not listed on my account at tigerdirect online. What I do have is the serial number on the box does not match the the one on the pc. My 20+ hours of time they have used of my time I will sue for too. That is time that I should have been billing making money. The company that has best reputation in the business world seems to be cdw.com

Thanks!
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Horrible Customer Service
Posted by Tmk1 on 09/22/2009
I purchased a Gateway computer from them on August 29, 2009. It arrived within a week. After getting it all set up I was so happy and then turned it on and it DIDN'T FREAKING WORK!!!! Had to schlep this two 3 avenues in New York on a roll cart (not fun) to send it back. They wouldn't send another until it was received. I then get a notice it was received and another will be shipped. Then another notice that it's on back order. then another notice it will be shipped on Sept. 14th and then another on Sept. 18th and then another on Sept. 24th. On Sept. 21st I got an email that it is cancelled because they are not making them. In the mean time they have not refunded me the money so I can purchase elsewhere.

BEWARE of this company and don't order ANYTHING from them. They are completely ridiculous and don't seem to care that I've spent thousands in the past few years. I will never use them again.
     
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Posted by MSCANTBEWRONG on 2009-09-23:
Since you've returned the product, write them a letter requesting your immediate refund. Send it certified/delivery receipt. If they haven't responded to your letter within 10 days, I would file a dispute with your bank or credit card company. Good Luck!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
TigerDirect-First Purchase, Never Again!
Posted by Bats555527 on 09/07/2013
MIAMI, FLORIDA -- I'm sorry, but have not had a very good buying experience on my first purchase from Tigerdirect. I placed an online order for a digital clock on 8/4 was processed on 8/7 and shipped on 8/14, I know sometimes there is a lag in processing but 10 days after the order was placed. When the item arrived (8/20) 1. Was packed in a plastic shipping bag with no bubble pack around the item. 2. The digital read out was not working correctly (might be due to damaged box, so obviously banged around during shipping). I reported this to Tigerdirect that evening, had to wait till end of week for rma #. Took some time off of work to send the faulty item back on 8/26 and the vendor received it on 9/3.

I just sent an email to Tigerdirect asking when they will ship my exchanged item. They did not give me an eta, at that point I requested a cancelation and credit back on my visa card this morning. Have not received any reply back, it is currently a month since I placed the order and the transaction has not been completed yet. So this little order which amazon, Newegg and Rakuten would take care of in a matter of a week or two (ie: shipping and deal with a return).

They also ship the exchange with a return shipping label so you just put the faulty unit in the box and place the label on it and ship. Tigerdirect, you have to wait for an RMA#, ship it back. Then wait till they receive, then they ship the exchange. Amazon, Newegg and Rakuten have nothing to worry about in regards to Tigerdirect as a competitor. Speed of service is poor and customer service responds but really does nothing. Oh well live and learn, never again will I deal with this mom and pop shop.
Read Company Response
Company Response on 09/09/2013:
We are terribly sorry for the bad experience at our retail stores and would like to make this right for you. Please contact us at customersatisfaction@help.tigerdirect.com at your earliest convenience and we'll make sure you're satisfied with our service. Once again we do apologize for this experience.
     
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Posted by bats555527 on 2013-09-14:
Update: Has been now 5 working days since notification that they will cancel the return/exchange and credit back to my visa card. Will update when and if I get my credit.
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