MIAMI, FLORIDA -- I called Tiger Direct to purchase a laptop. I gave the sales person the minimum specs required for my needs. Unknown to me, they sold me a laptop that did not meet my specs. Additionally I was told the graphics card was upgradable and today they told me it is not. TWO LIES. I contacted customer service and was told nothing could be done. Unacceptable.
MIAMI, FLORIDA -- Thank you for responding - it is my intent to not waste any more time than the several hours that I have already in attempting to correct this matter. Your offer of returning this is generous but I have spent way too much time on this matter already and I am not wasting any more of my time for this $18 fiasco.
Secondly, this offer that was advertised disappeared within 24 hours of my purchase. So you folks permitted this company to advertise something that no longer was available - thus deceiving people - and thus is why I bought these duffel bags. It is one thing for a company to ceases their promotions but to do it within a 12 hour period of time is almost amazing in the timing. Had I known that I would not get the $30 discount for my next purchase I would not have bought the $18 duffel bags. That was the bargain.
I am going to go on Social Sites and I have checked with the Better Business Bureau. It appears you folks have several hundreds of complaints on file. So I shall deter folks from making the same error that I did with these third party discounts. I do understand things change, but your staff was rude and abrasive and the ad should have been pulled not advertised if it was not available. The least your firm should do is honor the $30 discount in lieu of the unusual circumstances.
Respectfully - to go and spend more time on this matter is ludicrous. After being on hold for an hour on 2 occasions and then speaking to someone so abrasive it really isn't worth doing business with such an insensitive firm to their customers. So thank you but no thank you. I will just communicate to future consumers my experience and possibly sway them from having a bad experience as I have had with your firm. Thank you - a very Unhappy Patron.
MIAMI, FLORIDA -- I'm sorry, but have not had a very good buying experience on my first purchase from TigerDirect. I placed an online order for a digital clock on 8/4 was processed on 8/7 and shipped on 8/14, I know sometimes there is a lag in processing but 10 days after the order was placed. When the item arrived (8/20) 1. Was packed in a plastic shipping bag with no bubble pack around the item. 2. The digital read out was not working correctly (might be due to damaged box, so obviously banged around during shipping).
I reported this to TigerDirect that evening, had to wait till end of week for RMA #. Took some time off of work to send the faulty item back on 8/26 and the vendor received it on 9/3. I just sent an email to TigerDirect asking when they will ship my exchanged item. They did not give me an eta, at that point I requested a cancellation and credit back on my visa card this morning. Have not received any reply back, it is currently a month since I placed the order and the transaction has not been completed yet. So this little order which Amazon, Newegg and Rakuten would take care of in a matter of a week or two (ie: shipping and deal with a return).
They also ship the exchange with a return shipping label so you just put the faulty unit in the box and place the label on it and ship. TigerDirect, you have to wait for an RMA #, ship it back. Then wait till they receive, then they ship the exchange. Amazon, Newegg and Rakuten have nothing to worry about in regards to TigerDirect as a competitor. Speed of service is poor and customer service responds but really does nothing. Oh well live and learn, never again will I deal with this mom and pop shop.
Update: TigerDirect has just responded to my request to cancel the return/exchange and credit back to my visa card.
We are terribly sorry for the bad experience at our retail stores and would like to make this right for you. Please contact us at email@example.com at your earliest convenience and we'll make sure you're satisfied with our service. Once again we do apologize for this experience.
On 6/14/15 they sent me an e-mail for a network attached storage system. I placed an order which they claimed was in stock and then three days later said it was back-ordered. I asked for a cancellation to which they agreed. I contacted the FTC about their shady business dealings:
I got my cancellation but they are still a shady business which does not deserve to stay in business. A reputable business would not say in stock when it is not in stock.
TigerDirect is by far one of the worst companies I have ever had to deal with. On May 25, I placed an order for 10 HP ProBooks. As of today, June 16, I have not only failed to receive my products, but I have been lied to by multiple TigerDirect representatives. After continuously expressing the urgency needed to get my order shipped, I was put in contact with multiple so-called “supervisors”. Several of them lied to me and said that my order would be shipped out that day or the next, and that I would receive an email with tracking information.
I have yet to receive any shipping details, and the only confirmation I have received from TigerDirect is that my order has not been shipped and there are no updates. One of the “supervisors” informed me that the customer service department has no way of calling the warehouse, but instead only communicates via email.
How can a company stay in business when it is operating this way? I placed my order nearly a month ago, and yet it has still not even shipped. The complete lack of honesty and respect I have experienced has left me with an extremely bitter taste in my mouth. The failure of service provided by TigerDirect is absolutely unacceptable, and I will never again give the company a fraction of my business.
MIAMI, FLORIDA -- I ordered a laptop computer from TigerDirect on June 7th with guaranteed delivery by June 12th. Have called them several times to see why I have not received my order. Only to be told that my order is processing and that they are backed up on their warehouse.
Then they tell me that they are moving the warehouse to Georgia to more centralize their operation. On June 15th they told me that my order should be shipped sometime this week. Their customer service is the worst I have ever seen. The only thing they have done is make one excuse after another. They said they will give me free shipping but can't do express shipping because the order is in processing and has been processing for one week.
THIS COMPANY DOES NOT CARE ABOUT THEIR CUSTOMERS. This is the very last time I will ever do business with this company. I suggest that anyone thinking about doing business with this company rethink their choice. There are much better companies to spend your hard earned money with.
TigerDirect sells items that does not have in stock. And they mailed me any item they want, it is up to their opinion of what I need and what I don't need. 10 Years ago this company was fine and now after this company moved overseas. It became a scammer and cheater and fraud. They even refused to cancel my order even if they did not ship it yet. I sent them 7 emails in 5 days requesting cancellation but I got no respond. I contacted PayPal and in 3 ways call with PayPal and TigerDirect, I requested cancellation and money back, but nothing happened. Bunch of liars, jerks. Stay away, it is nothing but a headache.
EL PASO, TEXAS -- I ordered and paid for a battery for my son's laptop on 6/17/13 from TigerDirect and the tech clerk check availability and it was in stock and I would have it in a few days. I returned to the store 2 weeks later to find out status of my order (sales order# **) and was told it was on backorder and there was no ETA?? At that time the tech clerk said I could not cancel order or request my money back.
I went back again three weeks later and was told the vendor never received TigerDirect order and my battery would ship overnight and of course charge TigerDirect. On 7/27/13 when the battery finally arrived I pick it up and come to find out the battery did not function?? Again 2 days later back to TigerDirect and they had to order which up to today there is no... ETA... Again I spoke to the tech clerk who explained there was nothing he could do!! I spoke to woman tech clerk would tried to help but explained she was not familiar with the department?
I spoke to one of the store manager who started out not so nice but I explained to him I was the customer and deserved to be treated with respect. My son is leaving for college and doesn't have the battery for his laptop. Very upset about the whole situation. I hope this gives you an insight of the way TigerDirect does their business. I will never a single thing from this company ever again!!
I apologize for the inconvenience. Please email me at firstname.lastname@example.org with your name and phone number, and a copy of this post. I will be happy to try to resolve this for you.
MIAMI, FLORIDA -- On May 12th, I placed an order with TigerDirect.com for a refurbished printer, a refurbished MP3 player, A Micro SD card with adapter and a cable (USB) for the printer. I received shipping notification the next day, with a total of three Tracking Numbers for UPS. Although it seemed a bit odd to me that TigerDirect would ship two separate 1 lb boxes for a small MP3 player, 6-foot printer cable and Micro SD card with adapter.
Now comes the part where things really get interesting. On May 18th, I receive one large box, obviously containing the refurbished printer. I question the UPS Delivery man very closely, telling him I am expecting *multiple* boxes: one large and two small. The UPS man tells me there is only ONE package on the truck for me -- that he is certain of this. I ask again if he is quite sure there are no smaller boxes that might have been overlooked and he assures me that this is the only package for me that he has received.
He requests that I sign, which I do, thinking that perhaps the other items I'd ordered might have shipped separately and would arrive the next day, or may have been packed in with the printer. The first thing I do, before opening the printer box is to check the Shipped Order email -- and am quite astonished to find ONE tracking number has been applied to the ENTIRE order. I open the printer box and check everything very carefully. Contents are the printer, cartridges, phone cord and AC adapter, manual, software installation CD and packing materials. The other three items ordered which, with shipping, come to a total of about $50 US are nowhere to be found.
I immediately contact TigerDirect via telephone and speak with a tech named ** who tells me "UPS probably has the rest of your order, or there has been some sort of mix up". He sounds very nice, very helpful and tells me he is contacting "the Department which handles these things." I ask him how long it will be before the problem is resolved, as I need the cable in order to test or use the printer. He assures me that the matter will be investigated and I will be contacted "in three to five days".
I or my partner take turns watching for the UPS truck, which never arrives. I let a full week go by and contact ** at his extension. His attitude with me is now quite different. He takes a cavalier tone and tells me "UPS says they delivered your entire order." I tell him that I am not a liar and furthermore, that this does not appear to be the fault of UPS. I become less than friendly with him and inform him that I am sitting here with a printer that I am unable to use without the cable I paid for and never received.
The player and SD card were meant to be a gift for a friend's birthday -- which occurred five days ago. ** informs me he will "expedite" the process and is contacting the department "that handles these things." I ask ** if I might speak directly with someone in the department and am informed that "no one in the department speaks directly with the public."
I tell ** that I want an ETA for when I will be hearing back from TigerDirect and when my other merchandise will be received. He tells me he will call me back or I will be contacted in email. I ask him when I might expect that call or email. He tells me on Thursday or Friday, at the latest. I received neither. It is now early Monday morning (Memorial Day) and I sent complaint information to Tiger Direct when I sensed that ** was being less than honest with me.
I forwarded the Shipping email I'd received on May 13th and pointed out that two of the three tracking numbers not only indicated that some items had never left the warehouse, but somewhat mysteriously the tracking number associated with the printer would indicate (by weight) that one of the missing items would be the printer.
If I were a dishonest person, I'd tell them my printer had never been shipped -- the UPS tracking numbers indicate that Billing information had been received from the Shipper but what was associated with the tracking numbers never left Tiger Direct's warehouse.
I point this out clearly in my letter of complaint and sent a politely insulting letter inferring that I have received the entire shipment and am a liar and a thief. I send this letter back with comments requesting that someone with intelligence and logic actually track two of the three Tracking numbers, which *still* (now May 31st) indicate the remainder of my shipment is sitting in a warehouse. $50 may not seem like a lot of money, but when I order and a business takes my money, I expect them to ship my order rather than giving me a run-around. To date, I've received nothing but an auto-answer to the last email I sent.
The next step I'm taking is to contact the Florida BBB, who has had many complaints about Tiger Direct. And so, I urge the person who ordered two laptops and only received one to retrieve the original Order Shipment email and take a good look at the tracking numbers. This is Tiger Direct either being utterly inept or running a deliberate scam on consumers.
The UPS information is clear proof that it was not UPS who dropped the ball. One way or another, I will either get all of the merchandise I paid for, or TigerDirect will refund the balance of money owed to me. They have lied to me, cast doubt on my character, ignored my request to review and resolve the obvious problem caused by claiming to have shipped under three different tracking numbers while using only one and applying it to the entire order and failed to deliver on any of their "promises".
In any case, I used to think positively of TigerDirect, but now cannot recommend this company to *anyone* and, once this problem is resolved, will never order from them again. It is not such a bargain when you are ripped off for $50 or even $5.00, let alone hundreds of dollars. This company needs to be taken to task. I have kept my original "Shipped Order" email and downloaded all that data pertaining to the tracking numbers. Had I known what sort of questionable practices TigerDirect was known for, I would have refused delivery of the printer and demanded my entire order be fulfilled before signing off on *anything*.