Tiger Direct

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Tiger Direct's bogus Multiple UPS Tracking Number scam
Posted by on
MIAMI, FLORIDA -- On May 12th, I placed an order with TigerDirect.com for a refurbished printer, a refurbished MP3 player, A Micro SD card with adapter and a cable (USB) for the printer.

I received shipping notification the next day, with a total of three Tracking Numbers for UPS. Although it seemed a bit odd to me that Tiger Direct would ship two separate 1 lb boxes for a small MP3 player, 6-foot printer cable and Micro SD card with adapter.

Now comes the part where things really get interesting. On May 18th, I receive one large box, obviously containing the refurbished printer. I question the UPS Delivery man very closely, telling him I am expecting *multiple* boxes: one large and two small. The UPS man tells me there is only ONE package on the truck for me -- that he is certain of this. I ask again if he is quite sure there are no smaller boxes that might have been overlooked and he assures me that this is the only package for me that he has received. He requests that I sign, which I do, thinking that perhaps the other items I'd ordered might have shipped separately and would arrive the next day, or may have been packed in with the printer.

The first thing I do, before opening the printer box is to check the Shipped Order email -- and am quite astonished to find ONE tracking number has been applied to the ENTIRE order. I open the printer box and check everything very carefully. Contents are the printer, cartridges, phone cord and AC adapter, manual, software installation CD and packing materials. The other three items ordered which, with shipping, come to a total of about $50 US are nowhere to be found.

I immediately contact Tiger Direct via telephone and speak with a tech named Lazaro who tells me "UPS probably has the rest of your order, or there has been some sort of mix up". He sounds very nice, very helpful and tells me he is contacting "the Department which handles these things." I ask him how long it will be before the problem is resolved, as I need the cable in order to test or use the printer. He assures me that the matter will be investigated and I will be contacted "in three to five days".

I or my partner take turns watching for the UPS truck, which never arrives. I let a full week go by and contact Lazaro at his extension. His attitude with me is now quite different. He takes a cavalier tone and tells me "UPS says they delivered your entire order." I tell him that I am not a liar and furthermore, that this does not appear to be the fault of UPS. I become less than friendly with him and inform him that I am sitting here with a printer that I am unable to use without the cable I paid for and never received. The player and SD card were meant to be a gift for a friend's birthday -- which occurred five days ago. Lazaro informs me he will "expedite" the process and is contacting the department "that handles these things." I ask Lazaro if I might speak directly with someone in the department and am informed that "no one in the department speaks directly with the public."

I tell Lazaro that I want an ETA for when I will be hearing back from TigerDirect and when my other merchandise will be received. He tells me he will call me back or I will be contacted in email. I ask him when I might expect that call or email. He tells me on Thursday or Friday, at the latest. I received neither. It is now early Monday morning (Memorial Day) and I sent complaint information to Tiger Direct when I sensed that Lazaro was being less than honest with me. I forwarded the Shipping email I'd received on May 13th and pointed out that two of the three tracking numbers not only indicated that some items had never left the warehouse, but somewhat mysteriously the tracking number associated with the printer would indicate (by weight) that one of the missing items would be the printer.
If I were a dishonest person, I'd tell them my printer had never been shipped -- the UPS tracking numbers indicate that "Billing nformation had been received from the Shipper but what was associated with the tracking numbers never left Tiger Direct's warehouse.

I point this out clearly in my letter of complaint and sent a politely insulting letter inferring that I have received the entire shipment and am a liar and a thief. I send this letter back with comments requesting that someone with intelligence and logic actually track two of the three Tracking numbers, which *still* (now May 31st) indicate the remainder of my shipment is sitting in a warehouse. $50 may not seem like a lot of money, but when I order and a business takes my money, I expect them to ship my order rather than giving me a run-around. To date, I've received nothing but an auto-answer to the last email I sent.

The next step I'm taking is to contact the Florida BBB, who has had many complaints about Tiger Direct. And so, I urge the person who ordered two laptops and only received one to retrieve the original Order Shipment email and take a good look at the tracking numbers. This is Tiger Direct either being utterly inept or running a deliberate scam on consumers.

The UPS information is clear proof that it was not UPS who dropped the ball. One way or another, I will either get all of the merchandise I paid for, or Tiger Direct will refund the balance of money owed to me. They have lied to me, cast doubt on my character, ignored my request to review and resolve the obvious problem caused by claiming to have shipped under three different tracking numbers while using only one and applying it to the entire order and failed to deliver on any of their "promises".

In any case, I used to think positively of Tiger Direct, but now cannot recommend this company to *anyone* and, once this problem is resolved, will never order from them again. It is not such a bargain when you are ripped off for $50 or even $5.00, let alone hundreds of dollars. This company needs to be taken to task. I have kept my original "Shipped Order" email and downloaded all that data pertaining to the tracking numbers. Had I known what sort of questionable practices Tiger Direct was known for, I would have refused delivery of the printer and demanded my entire order be fulfilled before signing off on *anything*.


     
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madconsumer on 05/31/2010:
I use tigerdirect for all my computer needs. never had this type of issue with multiple boxes shipped.

sign into your tiger account, and click the other tracking numbers. it is not un-common for ups to lose small packages. in all the years I have used tigerdirect, they have always made good on errors or missing items. one just needs to allow them time to go through their process.
MRM on 05/31/2010:
I, too, use Tigerdirect with satisfied results.
HualapaiSkye on 06/01/2010:
I'm happy to hear that you've had nothing but positive experiences with TigerDirect and hope you never have to go through the frustration of getting a complaint handled. Congratulations. Before this incident, I had nothing but positive things to say about this company. I recommended them to everyone without hesitation. Now, I'm looking at all possible alternatives and, when anyone asks, tell them I can only recommend TigerDirect with great hesitation because of the way I've been treated.

I've contacted this company TWICE by phone and in four messages sent to them asking them to simply do what you've suggested I do and have done -- and have gotten the run-around, have been ignored, misled about being contacted via telephone, have received email from their Complaint department which was stated in such a way that I was TOLD I had received merchandise that I had not. THEIR "Order Shipment" email was and still is proof. Three tracking numbers, two of which are clearly assigned to items sitting in their warehouse.

This is NOT how any business that wants to remain in business treats a customer who had been willing to believe TD would do what was correct. The one email I received regarding my Complaint was a politely stated insult which casts doubt on my integrity. This may be a very poorly-considered form letter or the writer just wanted me to go away and forget the 50 bucks.

Their "process" is now more than two weeks of silence, broken only when I remind them that the entire order I paid for has not been fulfilled. I am not the only complainant, and they have a NEGATIVE status according to the Florida BBB. I would like you to explain how such a fine company could acquire a bad reputation -- and it seems this has been more an issue in more recent times -- a time when experienced and loyal employees are often laid off and newbies who are likely receiving an hourly minimum wage are "in training" -- and some of these people will fumble. Some will not be honest. Some will be fired, after messing up a few orders -- and these orders, or some part of them, will languish in limbo.

Businesses are making bad decisions about where to make cuts, by firing competent staff, which ultimately costs them more in customer loyalty and has already ruined TigerDirect's once good reputation.

In past, I'd had positive experiences with TigerDirect. I'd never had to contact their "Customer Support", so was totally unaware of what an exercise in futility it can be. Put simply: run into brick wall at top speed face first. Back up and repeat until you've lost consciousness.

YOU may put the onus on UPS, however it was TigerDirect who sent me the email with multiple tracking numbers which "magically" became a single tracking number -- and curiously, one that was NOT assigned to the item in the order that was delivered and for which I signed; now how weird is *that*?!

The Order Shipment email was sent to me with what appeared to be an non-valid return address. Thus, one cannot simply FW their email to them (actually, you can, but it may be diverted to a Spam folder) -- and they've failed to give me a straightforward email address for the company when I requested one. I'm forced to enter redundant data into their forms and there does not seem to be a form directed to, or department which is named appropriately: COMPLAINT.

As for their "process", it is now approaching 3 weeks since the delivery of my order was botched. I'll give it one more try -- although it has been necessary for me to drive 50 miles locally to purchase the same USB cable for the printer because I actually needed to get work done.

The cable I ordered was on sale at half price, so you might imagine how thrilled I am to find myself paying a rather large sum for what was allegedly a "bargain" that was on its way to me but somehow managed to go nowhere (according to the two additional tracking numbers, my missing items are sitting in TD's warehouse awaiting pickup).

Does TigerDirect care that they've cost me time, full retail to buy a USB cable, a quarter tank of gas? I think the answer to this would be "NO". If TD was my company and I'd jerked someone around as much as they have me, I'd GIVE the merchandise to the consumer and refund their their money. I'd not accept this sort of incompetence from myself, so what makes you believe a company with staff and a warehouse (also, one assumes, containing staff) deserves to be given carte blanche?

And if, as you assert, UPS is the problem then why on Earth would TigerDirect not opt for another Shipper? The small boxes could have been shipped via the USPS at First Class Rate much more inexpensively. Heavy items can be shipped via UPS or FedEx Home.

When I cannot get an honest ETA from TigerDirect, when they promise to contact me no later than a certain day and fail to follow through multiple time, what reason do I have to believe they will EVER fulfill my entire order? Maybe in six months, they'll have gone through their "process". How nice that they can afford to be so laid back.

Without a time frame, with no evidence of commitment to do anything other than hang on to my money and read a script to me which is specially written so that I will believe they actually intend to solve the problem and will be nice and quiet and not rock their boat. However, this is precisely the sort of bureaucratic inaction that SINKS the boat.

As for mentioning their "process", "madconsumer", this makes me somewhat suspicious that you may be an employee of TigerDirect or are paid to locate complaints and attempt to make light of them.

What logical argument can you present to dispute my assertions when you claim to have had never had this type of issue, yet know so much about their "errors" and how they make good on errors and/or missing items? That it happened to the cousin of a friend of a friend?

IF TigerDirect was responding in reasonable ways to consumers, I'd not waste my time on this forum...nor would numerous other people who've had their money disappear into thin air.

FYI, I have never had a problem with UPS delivering multiple packages to me ANYWHERE in the continental U.S., regardless of the size of the package and regardless of whether there were multiple parcels in the shipment. And I assure you, I am not on the payroll of UPS, nor do I have any personal reason to defend them.
DLP on 02/20/2014:
I realize it's a few years down the line, but I have had an eerily similar experience with Tiger Direct on a recent order. A single order, which could probably fit in a single box, was shipped out in 3 boxes. Of those 3, one was received and the other 2 never arrived. Screw-ups happen right? Well, Tiger Direct has been utterly incompetent in dealing with the situation.

I had contacted them more than a dozen times, they never make good on their promises to email you back with X amount of time. I have to explain to them each and every time my whole problem over and over again, and after nearly two months I still only got a partial refund.They seem to treat me liked I'm trying to scam them, which doesn't make any sense whatsoever, who would waste hours upon hours for a relatively small refund! It's simply a matter of principle. Any other store , would have refunded the purchase price immediately.
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TigerDirect-First Purchase, Never Again!
Posted by on
Rating: 1/51
MIAMI, FLORIDA -- I'm sorry, but have not had a very good buying experience on my first purchase from Tigerdirect. I placed an online order for a digital clock on 8/4 was processed on 8/7 and shipped on 8/14, I know sometimes there is a lag in processing but 10 days after the order was placed. When the item arrived (8/20) 1. Was packed in a plastic shipping bag with no bubble pack around the item. 2. The digital read out was not working correctly (might be due to damaged box, so obviously banged around during shipping). I reported this to Tigerdirect that evening, had to wait till end of week for rma #. Took some time off of work to send the faulty item back on 8/26 and the vendor received it on 9/3.

I just sent an email to Tigerdirect asking when they will ship my exchanged item. They did not give me an eta, at that point I requested a cancellation and credit back on my visa card this morning. Have not received any reply back, it is currently a month since I placed the order and the transaction has not been completed yet. So this little order which Amazon, Newegg and Rakuten would take care of in a matter of a week or two (ie: shipping and deal with a return).

They also ship the exchange with a return shipping label so you just put the faulty unit in the box and place the label on it and ship. Tigerdirect, you have to wait for an RMA#, ship it back. Then wait till they receive, then they ship the exchange. Amazon, Newegg and Rakuten have nothing to worry about in regards to Tigerdirect as a competitor. Speed of service is poor and customer service responds but really does nothing. Oh well live and learn, never again will I deal with this mom and pop shop.
Resolution Update 09/07/2013:
Update: TigerDirect has just responded to my request to cancel the return/exchange and credit back to my visa card.
Company Response 09/09/2013:
We are terribly sorry for the bad experience at our retail stores and would like to make this right for you. Please contact us at customersatisfaction@help.tigerdirect.com at your earliest convenience and we'll make sure you're satisfied with our service. Once again we do apologize for this experience.
     
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bats555527 on 09/14/2013:
Update: Has been now 5 working days since notification that they will cancel the return/exchange and credit back to my visa card. Will update when and if I get my credit.
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Worst company - screwed a $10,000 customer
Posted by on
Rating: 1/51
FLORIDA -- Purchased 20 desktop machines in the last 3 years from Tigerdirect. We gave over 10 references to other companies about their machines and in total gave them over $10,000 of business.

I called today for the first time regarding 2 of my machines purchased 13 months ago together on the same order simply did not turn on because of some faulty equipment. We are a small company so calling tech support in the middle of your work day is not easy unless its urgent. After 40 minutes on the phone with the support staff, I was transferred to David[snip], the supervisor. Simply put he said nothing personal but we can't help you since you are calling 20 days after the warranty expired. I've been a customer for over 4 years now and always always purchased all my machines from them without promotions or coupons. I felt really hurt that companies like this exist where they would give a crap about customers. I told him I will pay you money if that's what you need, because that's all you care about, and David specifically said "No, its not about the money".... at the end of the conversation, he told me the amount needed to charge and I told myself, it's always about the money for these crooked companies.

I told the supervisor that I will go out of my way to let the world know about this service and needless to say I regret purchasing every single piece of equipment from your company. I hope this complaint gets read by millions of people and hope this company goes under real soon.

Please email David [snip]@supportmypc.com or call him at 1-800-204-0319 ext[snip]

There is one unwritten rule in businesses, do not mess with die hard customers who will go out of their way for you and out of their way to not be with you.
     
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Cwazychicken on 06/18/2012:
It seems to me that anything with the word "direct" in it, is crap!
trmn8r on 06/18/2012:
These days warranties are king in computer technology. Even if you are a "die hard customer," you still are no longer under warranty.

I didn't know that TigerDirect did support - years ago they were just a reseller.

I am wondering how ths company "scr and and and and " you. If the warranty was expired, was there something else you thought you were eligible for that they didn't deliver?
madconsumer on 06/18/2012:
I have used tigerdirect for over 10 years for both personal and professional use. never any issues. once the warranty expires, tigerdirect has nothing to do with the item sold.
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Tigerdirect is selling refurbished/used laptops as new!!!
Posted by on
After spending $36,000 at Tigerdirect, giving them chance after chance, this time they really did it! I purchased 5 top of the line laptops this year alone. The last order before this one, a Toshiba at a cost of almost $2000. The laptop was a different model than I ordered, and came with a broken wireless network adapter. I am a computer engineer at the highest level so fortunately, I can diagnose my own problems. I also paid for a warranty that I never received, and after calling, they removed it from my invoice. My evidence is in my credit card statements.

The other day was my birth day and awaited delivery of the top configured Toshiba Qosmio (the 505-880 model) with a total price of $2100. the box came beat up, and when opened it was not wrapped like Toshiba typically does. I turned it on, and no setup or anything. I went to the log, and saw that Windows was already registered and had been getting regular updates for a year, and there were many boot failures dating back all the way to a year. I contacted Tigerdirect and they hung up on me 3 times, and gave me a UPS return label to an address no longer in existence. The one manager Bernard, told me to never call back again, that I was not a Ph. D. in computer science, which I am, and they weren't going to give me my money back nor would they let me speak to the sales manager, Tony(in charge of all other managers). After all the money I spent with them, I had never been so disrespected. I will be taking them to court in spite of if they refund my credit card. I contacted Microsoft and Toshiba, both in shock. They are a complete fraudulent company. Date of purchase 6/11/2010

     
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MDSasquatch on 06/18/2010:
Tiger Direct is a regurgitation of Comp USA; why in the world do you use this company? An educated guy such as yourself sure can make better decisions. You may want to try Amazon
MRM on 06/18/2010:
Amazon is awesome but their shipping takes too long. Try Newegg.com (my one of favorite) as your package can be delivered in 2 days.
compman on 06/18/2010:
at this time, I appreciate all advice and I thank you for sharing. I have used Newegg several of times and no problems. This particular laptop(even at Toshiba)is backordered. I am a bit compulsive in the sense that I always pay for next day shipping, and I don't wait on backorders. Please note, I Tigerdirect screwed up my last 4 orders so I do give second chances but they have obviously are in troubles as I was told first hand that their sales team(press #1)is also there customer support team, and sometimes even their technical support, too. It doesn't take my doctorate to comprehend that you can't train a sales person with no technical training or schooling, to obtain the appropriate knowledge needed in a 2 week crash course. This is what they are doing. I was told by several of their sales people. They also sent me 2 Return labels with two different address's in separate states. Like pulling teeth, I finally got a sales guy to admit that they all work out of one location in Miami, and Anthony Jones(Tony)is their general manager, who has failed to return my call, after call. Again, thanks for listening, and your time. I don't discount any advice, nor disregard anyone's opinion.
madconsumer on 06/18/2010:
with all the purchases I have made with tigerdirect, they 'always' state upfront if an item is new or refurbished. not sure how that can be mis-read.

I have had next day air items shipped from tiger, even over holiday's.

tigerdirect.com rocks!!
compman on 06/18/2010:
maybe you didn't read my experience and just wrote an ignorant comment. The whole problem I encountered is that they sold me a used laptop, their most expensive one, that should have been new. It was a return, and by going into the various logs and registry, I can see when the laptop was first used, all of the updates, the previous owners everyday tasks that he performed, every keystroke, when microsoft was registered, how many users, how many times the pc was "restored", the networks names it was once connected to, etc. Who said anything about mis-read? It was supposed to be a new laptop.
PepperElf on 06/18/2010:
out of curiosity, you said you ordered one item and received a different one. what's on the invoice with the package?


Does the invoice match your original order or does it match what they sent you?


You may want to consider contacting your credit card company or bank.
If the invoice & order doesn't match, you could perhaps use it as proof for filing a claim against TD.


good luck
compman on 06/20/2010:
Pepperelf,

Thank you for the advice. At this point, the general manager has not returned 12 of my calls I have logged. Your point is valid, and ironically, my item is no longer listed and says this item is no longer being sold, although I asked them at the time of order if they had many and they said, "Yes" I started the order online and finished on the phone like usual. I make sure the item is new, in stock, and being sent to the proper address. They never sent me an invoice. I have NONE! No email nor anything in box. I have done intensive research to find that many others are in my shoes.

Not only do I don't have an invoice, it's not listed on my account at tigerdirect online. What I do have is the serial number on the box does not match the the one on the pc. My 20+ hours of time they have used of my time I will sue for too. That is time that I should have been billing making money. The company that has best reputation in the business world seems to be cdw.com

Thanks!
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Beware!!!
Posted by on
BOSTON, MASSACHUSETTS -- On December 13, 2005 I ordered a Western Digital hard drive for a total of $98.98. I paid using my PayPal account, and had them use my credit card.

The hard drive was a Christmas present for my father. On December 17 I checked the status of the hard drive online, not having received any email about it shipping. The status was that it was backordered.

I called the 800 number given on the Tiger Direct Web site and waited in queue for 25 minutes before reaching someone. I was informed that the hard drive was expected at the end of the month. I cancelled the order and was told my money would be refunded immediately. (BTW, I got a Seagate hard drive from New Egg in time for Xmas. Love them.)

In the flurry before Christmas, I didn't pay attention to the refund from Tiger Direct. After New Year's I turned my attention back to the every day nitty gritty. Like prying my money out of Tiger Direct.

I called on Jan 3 to inquire about my refund. When you call the 800 number you reach their automated voice system. They never provide an option to speak to a real person. I experimented in trying to reach someone and found that if I say the words "talk to someone" you get put in queue. That day I was in queue for 20 minutes, then disconnected. I called back and hung in for 25 minutes to get to someone.

I was informed that my money was refunded on December 27 to PayPal. I had checked my PayPal account prior to my calling Tiger Direct, nothing there. I've used PayPal for years and they've always performed transactions in almost real time. But I decided to call PayPal and check.

I call PayPal, and was told nothing was received from Tiger Direct. They give me another number to call at Tiger, but it reaches the same voice system. This time I decide to use the ordering something option and see if I could get a real person sooner and take it from there.

Well, I did but I ended up on the phone for another 45 minutes between being in queue and being transferred - before reaching someone who was supposed to help me. What a rude jerk. This is still all on Jan 3.

The guy tells me that my money was refunded, but since I'm complaining they'd start the refund process again. I questioned that strategy and tried to get a supervisor. I was told speaking to a supervisor wasn't possible and that this was the way it worked.

Basically that I was a jerk and my money (supposedly already refunded) would be refunded in 24 hours. I asked for a direct phone number to call back if I didn't get the money. He gave me a number and an extension.

I then went onto PayPal and filed a dispute for this transaction. I have filed a dispute with the credit card company, and I have filed a complaint with the FL BBB (which Tiger does not belong to.) And I'm posting complaints to forums like this.

I have given them a couple of days, and checked PayPal today, Jan 9, 2006. No money. I called Tiger Direct again and tried the extension Mr Jerk had given me. Guess what, it didn't work. What a surprise!

I called the 800 number and got through to Cinnamon in less than 15 minutes! Woohoo!

Cinnamon told me that she would start the refund process and send the request to the one person who handles PayPal transactions. The refund would take 3 to 5 days. I questioned her about the process supposedly already started on Jan 3, and why that didn't work out; and for that matter why the supposed refund of Dec 27 didn't work. Cinnamon didn't know and had no record of my other calls.

According to Cinnamon, the way the process works is that they refund the money to PayPal and PayPal is then responsible to let me know they have it. Aaah, yeah. I know that. My problem is that the money is not getting to PayPal. It's been almost a month now. Well, Cinnamon didn't want me to speak because obviously I didn't understand how the process worked.

I think I do. I think that Tiger Direct, just like Overstock.com, just likes to get money - they don't like to provide the product or give you your money back.

So it'll be interesting to see what happens as a result of all disputes and complaints I've filed. And I'll keep calling Tiger Direct, just to see what they come up with next.

PS. Don't buy from them.

**** update 1/10/2006 *****
I have been informed by PayPal that my money has been refunded. So, it took a little over 3 weeks to get a refund that should've happened within days. On top of the delay is the sheer frustration of dealing with Tiger Direct customer service. If I put a dollar amount to the hours spent on them, I squandered more than the original hard drive cost.

     
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miketech on 01/09/2006:
I used to do technical support about 5 years ago and a lot of techs ordered from Tigerdirect and loved them ( I never used them ). Of late I have seen many complaints about them similar to yours. I use geeks.com and Ebay. I might try Newegg sounds like they do a good job.
dsmith68 on 02/08/2006:
NewEgg is the best online business period. Cheap, quick shipping and very responsive customer service.
WMUstudent on 03/02/2006:
File a complaint against Tiger Direct with the Florida Attorney General's office at http://myfloridalegal.com/Contact.nsf/Contact?OpenForm&Section=Economic_Crimes

"Complaints are used to develop information about patterns of business activity which might indicate the need for formal investigation or legal action by our office. We will keep your correspondence for future reference. If a pattern is discovered, what originated as a private dispute between buyer and seller may become a matter of broad public interest and thus warrant the Attorney General’s intervention under the state’s consumer protection laws."

Also file a complaint at www.bbb.org and on the website of your state's attorney general's office. You may also wish to inform the FTC at www.ftc.gov.

I just won a small claims suit against Tiger Direct myself.
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Total Scam
Posted by on
Rating: 1/51
Tigerdirect sells items that does not have in stock. And they mailed me any item they want, it is up to their opinion of what I need and what I don't need. 10 Years ago this company was fine and now after this company moved overseas. It became a scammer and cheater and fraud.

They even refused to cancel my order even if they did not ship it yet. I sent them 7 emails in 5 days requesting cancellation but I got no respond, I contacted PayPal and in 3 ways call with PayPal and Tiger Direct, I requested cancellation and money back, but nothing happened. Bunch of liars, jerks. Stay away, it is nothing but a headache.
     
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Bad Customer Service!!
Posted by on
Rating: 1/51
EL PASO, TEXAS -- I ordered and paid for a battery for my son's laptop on 6/17/13 from Tiger Direct and the tech clerk check availability and it was in stock and I would have it in a few days. I returned to the store 2 weeks later to find out status of my order(sales order# 575006) and was told it was on backorder and there was no ETA?? At that time the tech clerk said I could not cancel order or request my money back.

I went back again three weeks later and was told the vendor never received TigerDirect order and my battery would ship overnight and of course charge TigerDirect. On 7/27/13 when the battery finally arrived I pick it up and come to find out the battery did not function?? Again 2 days later back to TigerDirect and they had to order which up to today there is no...ETA.. Again I spoke to the tech clerk who explained there was nothing he could do!! I spoke to woman tech clerk would tried to help but explained she was no familiar with the department? I spoke to one of the store manager who started out not so nice but I explained to him I was the customer and deserved to be treated with respect. My son is leaving for college and doesn't have the battery for his laptop. Very upset about the whole situation. I hope this gives you an insight of the way TigerDirect does their business. I will never a single thing from this company ever again!!
Company Response 08/14/2013:
I apologize for the inconvenience. Please email me at care@help.tigerdirect.com with your name and phone number, and a copy of this post. I will be happy to try to resolve this for you.
     
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Bait and Switch
Posted by on
INTERNET -- TigerDirect.com order #P3766695. I ordered an Asus Open Box laptop and discovered the item was "not available" several days later. When I called to get an update, I was informed the laptop would no longer be available and I would have to order another brand. Is this a Bait And Switch or what? Needing a laptop, I authorized an upgrade to a more expensive and different brand only to be called a few days later and told I would have to answer a series of security questions. When I replied to the questions, I was informed that I had failed to provide the "correct" answers. This is a bunch of B--- S--- since I KNOW to the day, how long I have lived at my present address. I KNOW the year and make of my pickup truck since I owned, drove and registered it for 12 years. To my knowledge, I also had never heard of the people I was supposed to have known as presented by the interviewer! TigerDirect.com's "System" is flawed. It does not provide what what they advertise, is subject to incorrect security protocols and has yet to satisfy potential long term customer. I will look elsewhere for my future computer and accessories orders.
     
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madconsumer on 01/26/2012:
I have made a dozen purchases with Tiger Direct. once I had to answer some security questions, but that was due to a credit card block I had in place. once verified, the csr said this is to prevent people stealing credit cards and charging on them.
At Your Service on 02/01/2012:
Why would they ask a bunch of questions like that?
Slimjim on 02/01/2012:
Security questions to check on an order? Certainly can see the poster's frustrations.
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Refurbished Computers
Posted by on
MIAMI, FLORIDA -- I purchased a Dell OptiPlex GX520 "Off-Lease" Desktop PC from this company. It had a 30-day exchange/return policy. After five days it arrived. However, the keyboard that was sent did not have the correct plug. I called and they sent an adapter; another five days. The adapter did NOT solve the problem. I called and they sent a new keyboard; another seven days off the 30 days. We now discovered that the computer did not have the devices (ethernet controller, SM bus controller, etc) installed so the PC could not be used on the internet. I called. A disk was sent with the devices; another seven days gone. The package arrived on a Friday. I had to wait until Monday to have a tech walk me through the installation. Two more days gone. We got the PC up and running. We ran an Anti-Virus program and found that the machine had 118 viruses. Frustrated I waited until Monday to call TigerDirect. I explained the problem. Their response: Sorry your 30 day-window has elapsed. In other words SUCKER! YOU ARE STUCK!
     
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Marksmilitaria on 05/23/2011:
How much did you pay for this?
I know a **ready to go** desktop brand new can be bought at Staples/WalMart, etc for under $500.00
trmn8r on 05/23/2011:
This is a very helpful review.

I personally wouldn't buy a Dell new or otherwise unless it was the only manufacturer making computers. And whoever "refurbished" this should have put a brand new image on the hard disk. What a joke. When you had those problems, TigerDirect should have extended your return period.

With something like a desktop, they are so cheap I'd buy one brand new myself. Good luck.
chigrl on 05/23/2011:
Tiger Direct has always sold cheap junk. We learned that 33 years ago buying a baby crib toy. Stay away from them. Seems like everything is refurbished and doesn't work or soon won't work. They don't care about the customer
The Computer King on 05/23/2011:
You're taking risks with refurbished computers.
MRM on 05/23/2011:
Hey, somebody stole my favorite nic above!
Skye on 05/23/2011:
MRM, you'll ALWAYS be king!
madconsumer on 05/23/2011:
I have made many purchases with tigerdirect. I have dealt with the customer services reps a few times, and have been satisfied 100% with the results.
trmn8r on 05/23/2011:
Yes, I can see how that directly relates to them sending this poor guy a package of junk.
leet60 on 05/24/2011:
Off lease computers are always a risk. These are used buy businesses for 1-2 years on lease, generally have very heavy usage, running often 24 hours a day. The original configuration is often crippled (I.e. without ethernet, without drivers etc.) to prevent misuse by an employee of the original lease holder.

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TigerDirect equals FRAUD
Posted by on
MIAMI, FLORIDA -- I purchased a computer for TigerDirect and there were no instruction pamplets for it. I had some trouble with the computer and asked on-line and by phone for instructions and NEVER RECEIVED any HELP they said most people that buy it knows what how to use it all and they won't give and manuals....... now months later I made a purchase to TigerDirect while I was sound asleep. I received an e-mail about my purchase that they are charging my credit card. I can't reply to the e-mail they use a no reply address I have no links to click to let them know I did not order this they took the privliage to order it for me since they kept my account on their file.... I had to spend time on Mothers Day cancling their fraudlent order that they made for me. and still to this day no manuals for that junk computer. TigerDirect has no right to steal from my bank account, They have no right to keep my banking info to steal from me. Since I did not order anything I could have easily deleted their e-mail never knowing about their FRAUD until I seen my account summery...... LOL Yes purchase CA ANTI VIRUS protection in my computer that I can't use because CA isn't doing its job IDIOTS
     
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2ruthtech on 05/11/2011:
Just to inform you CA antivirus is a virus...It is notorious for showing up and allowing you to purchase it. These are becoming more and more common. Your best bet is to take it to a technician for a virus removal. Also beware the email itself can be a virus too. It is always best to go to their website and locate the customer service number. If you need any help please let me know.But more than likely your information was stolen based on that. Also NO computer comes with a manual because there is too much information to give in order to tell you everything your computer can do you'd have to become a technician...
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