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Tiger Direct Really Gone Downhill
Posted by on
MIAMI, FL -- My husband and I bought a computer and a warranty that included in home repair from Tiger Direct. During the warranty period, the hard drive went bad. We called Tiger Direct and they referred us to Bankers Warranty Group for repair. Bankers Warranty Group referred us to Capital Computer Service for repair. They gave us a phone number for Capital that is non-functioning. After many weeks of calling both Tiger Direct and Bankers Warranty Group, we still don't have our computer repaired. People from both entities repeadedly told us they would call us back and didn't. We are now forced to have the computer fixed on our own. All that money down the drain. Tiger Direct used to be a reputable company. Now they sell bad computers and warranty services that they cannot provide. I used to recommend them to friends... now I say stay away from this company.
     
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BryanMyers@BWG on 2010-02-16:
CoonCatOne - My name is Bryan Myers and I am the Claims & Service Manager at Bankers Warranty Group. I would like to review your claim to ensure it is being handled properly, and if not, make any corrections necessary. I sent you a personal message with my contact information so I may access your warranty record. Please contact me via any of the methods so I can ensure you receive World Class Service.
CoonCatOne on 2010-02-18:
Bryan: We appreciate your response but we started this in January and we could not wait for Tiger Direct, Bankers Warranty or Capital Computer Service to make good on the repair of our computer. Who can go that long without a computer? If you want to do something useful, talk to your people about how they handle warranty repair requests and find out why they give out a non-functioning phone number.... that is lousy service. We had to get the computer fixed without any help from you. We intend to take steps to recover our costs.
BryanMyers@BWG on 2010-02-22:
CoonCatOne - I would love the opportunity to review the entire claim to determine what went wrong and correct it. I would also like to make good on your repairs. If you would please email me at bmyers@bankerswarrantygroup.com I will be able to review the information and take the appropriate steps to resolve this matter for you.
CoonCatOne on 2010-03-09:
An update: Brian Myers (without us giving him permission) called our home phone and offered to pay for our expenses, if we emailed him copies of the bills. We did this. We hope that Bankers Warranty Group will actually do what Mr. Myers has offered.... it would be refreshing.
nicoblue on 2010-03-11:
We are currently in the middle of the same problem. We purchased our computer in September with a highly suggested extended warranty through BWG. Our hard drive failed about 2 weeks ago and it has been nothing but a runaround from Tiger, to BWG. Finally, I just gave up and cancelled my extended warranty as I understand I will get a little bit of money back..whether or not that happens remains to be seen. BWG had a technician diagnose our problem over the phone and she told us it was a hardware issue covered under warranty and they would dispatch someone to take care of it. We received a call a few days later stating that they would not cover our problem and their reasoning kept changing, depending on who we spoke to. We have had people promise that there was an error and they would get us our help and then they would provide us with phone numbers and extensions that didn't exist. Finally I had someone who claimed to be a supervisor read me the warranty policy and when I pointed out that our problem is covered, she kept telling me that I was wrong, even though it was there in the policy! She was beyond rude and this was an incredibly stressful conversation. The worst customer service experience I have ever had was from BWG. Tiger Direct simply claimed that they couldn't help me because it was all up to BWG. I used to recommend Tiger Direct but I no long will, nor will I shop there again and I will certainly NOT ever deal with any kind of business having to do with BWG.
CoonCatOne on 2010-03-11:
Thanks, NicoBlue. I'm sorry for what you are going through, but we both know exactly what is going on with Tiger Direct and Banker Warranty Group. We contacted the attorney general in our state and they accepted our case. That may (or may not) have been why Brian Myers offered to pay for our expenses. No check yet....
nicoblue on 2010-03-11:
CoonCatOne, I will be interested in seeing how this pans out for you. I am going to contact our (we're in Canada) equivalent to your attorney general as well. Good luck and I hope to see that you receive a check soon!
CoonCatOne on 2010-03-17:
Update: Bankers Warranty Group have not honored their offer to pay for our expenses yet. It is looking less than hopeful.
CoonCatOne on 2010-03-24:
Update: As of today, Banker Warranty Group has not yet honored their offer to pay for our expenses. Same ole, same ole stuff!
CoonCatOne on 2010-04-21:
As of today neither Tiger Direct or Bankers Warranty Group has honored their offer to pay for our expenses. I guess Brian Myers' word isn't worth much.
CoonCatOne on 2010-05-20:
Following Bryan Myers' verbal contract, we copied, scanned and emailed receipts for the costs incurred in getting our computer functioning. Neither Tiger Direct or Bankers Warranty Group have honored the warranty we purchased. It now has been too many months for us (or anyone) to expect these companies to do what is right.
BWGSucks on 2010-07-27:
CoonCatOne I am not surprised that no one has called you back. You are not the only one dealing with these problems. I work there and let me tell you I hate it. As you can see the so called supervisor"s" don't talk or call back anyone. Put it this way they treat the employees just as bad as the customers. With this in mind this explains why the customer service is not good at all. Working in the claims department I had to deal with angry customer and service departments day after day. When I tried to do something nice for the customer or service department I was told no too. I hope everything works out, but I know BWG won't do anything to help you, but you already know that LOL. If B. Myers can't do anything for you there no wonder why the claims supervisor is just as bad or worse.
CoonCatOne on 2010-08-20:
After months, we still have not received a refund from Tiger Direct or Bankers Warranty Group. We did, though, get an advertisement from them today!
CoonCatOne on 2011-03-21:
I STILL have not heard from nor received a refund from Tiger Direct or Bankers Warranty Group.
MarsBonfire on 2014-02-24:
After 26 years at IBM watching DOS, PCs, Microsoft evolve, and eventually extended warranties, I must state that the slow shift of all electronics and PC manufacturing to mainland China is behind every issue exposed here. Short-sighted greed was the force that so rapidly eroded PC quality by taking it from the hands of skilled workers and manufacturers in North America and Europe, and planted it in China where 99.99% of all PCs are now made. China is a nation of low to no morality as people who read widely, know as a fact. From poisoned milk and food scandals to polluted pharmaceuticals, the average Chinese businessman has little respect for his own, and no respect at all for things such as patent conventions or quality control. One more penny by hook or by crook is he key concern! All this has led to a 20-year plummet in the quality of virtually all electronics until the expected lifespan of a $300-500 notebook is no more than 4 to 5 months and the owners of new laptops costing $900 to $1500 will face at least 1 major failure before 12 months is up. This has been known for sometime and has exposed an opportunity for skunks like Bankers, Square, etc., to exploit this appalling lack of quality reported by the media and supply consumers with a 'magic bullet' for their fears through suppliers like Futureshop, Best Buy, Costco, TigerDirect, etc.
Please. Never buy an 'extended warranty' for anything or from anybody. Its a fool's bet and like gambling, the odd person may win once in the 'extended warranty sweepstakes', but in the end the Dealer takes all. Sam or Sally at TigerDirect makes up to 5 times more profit from a 2 or 3 year 'extended warranty' than they make on selling the PC. That's how tight the margins are. So STOP supplying these parasitic middlemen with free cash and you will remove a PC manufacturers reason to keep cutting the quality of what is already a piece of cosmetically pretty, mechanically unreliable CRAP! And for those who are buying a Toshiba or Asus from COSTCO because they double the manufacturer's 1 year factory warranty? Don't! Toshiba's warranty is absolutely worthless. Talking with them leaves one with the impression that they are paid to find ways to creatively deny all claims. So, 2 x 0 still equals 0... and you'll have 24 months to stew over being screwed rather than just 12. Instead of an extended warranty, put away 1/3 to 1/2 the cost of your new PC each year and you'll be prepared for the inevitable death of your new PC. Factory warranties - even if they pay for shipping both ways - cost you priceless time. A recent small study in Western Canada showed that the average owner of a new PC may only have that machine in their hands for 7 to 9 months of the 12 month warranty. The rest of the time is lost to packing, shipping, analysis, phone tag, parts ordering, repair (if lucky), repacking and re-shipping.
Finally, to buy a new PC/notebook that will last 3 years do the following: 1) Read. Lots. Because what was a good brand or model in 2010 may be the worst in the world by now 2) study your State / Provincial and Federal Consumer Regulations. They are more powerful than you may know. 3) the night before you make your decision, get on your knees and pray for guidance. Atheists are out of luck here and must rely on lady luck. It is truly a time of Vaya con Dios.
In all seriousness,
MarsBonfire
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Bad Service
Posted by on
I recently purchased a hard drive from theses people and it was defective. Purchased 11-16-09 received about 1 week later I left for vacation and when I returned and installed the drive within 3 weeks the windows detected bad clusters, the drive was bad. I called the drive manufacture and they suggested I call the place I purchased it from because or I will have to pay for shipping and special packing material to return it for a warranty replacement. So I called Tigerdirectt and they said: Its been past 30 days so we can't help you, all we can do is refer you to the manufacture (Western Digital) When I explained about the shipping and packaging cost they said we can't do anything about that, I asked to speak to a supervisor and was told the supervisor can't help you with that issue either. So I said I want to speak to them about their policy and was again told they can’t help you with that issue, so I said I want to talk to a supervisor and they asked for what reason? I said to file a complaint and they again said they can’t help you with that. I said in other words you are not going to let me talk to a supervisor are you and she said (Khadiga Ext 5367) “They can't help you with that issue” I again said “can I speak to a supervisor yes or no” and again was told they can't help you with that issue! So I guess the answer is NO. I was told to email or write a letter to them “go to our website and click on contact us then support, I did and what do you know there’s no option for filing a complaint, I guess complaints are not of any importance to this company… I even looked up the corporate office number and was lucky I found it 305-415-2200 and called and asked the operator for the email of a person to file a complaint and was told to hold on and was rudely transferred to a computerized voice mail. I left a message will see if anyone calls back my guess is probably not. I will never buy anything from these people ever again and I will let all my friends know how bad there service is…..
     
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bcd on 2010-01-20:
You can reuse the packaging materials that came with the new drive.
Anonymous on 2010-01-20:
What makes you think you are entitled to talk to a supervisor when you don't get the answer you want? The operator you spoke with gave you the answer she was trained to give, because it is the company's policy. Being belligerent doesn't change policy, nor should it.

You kept the drive longer than TD's warranty period, so they are correct, you need to deal with the manufacturer. Just say to yourself "I should have done this before vacation", and suck it up and pay the shipping charges. This isn't TD's problem.
PepperElf on 2010-01-20:
the warranty starts from the day you purchase it
not from the day you install it or use it.

and ken +++
Anonymous on 2010-01-20:
Agree to disagree Alley. The supervisor is there to....supervise! Not to override the correctly answered responses of those who are supervised.
It seems to be an automatic response these days...'I don't like your answer, I want your supervisor'.
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TigerDirect Sold Defective Laptop Would Not Return
Posted by on
TORONTO, ONTARIO CANADA -- I recently purchased an Acer 8940G notebook computer for $1400 from TigerDirect.com's Canadian outlet located on Woodbine Avenue in Markham, Ontario.

While comparing this model against a similar one manufactured by HP, the salesperson told me that the Acer product was better and I took his advice.

I got the computer home, turned it on, and immediately noticed that the screen was displaying strange characters and the computer was crashing frequently. Windows 7 produced an error message advising me that the display driver had stopped responding and the system would freeze.

I packed the system up and took it back to the Markham store to demand an exchange or refund. The salesperson at the store offered me an inferior product because they were out of stock of the model I had purchased and told me that to return the notebook I would have to pay a 15% restocking fee, even though the computer is defective.

I complained and the manager had a technician look at my system. The technician told me that there was nothing wrong with the computer but it was a Windows problem and I would just have to wait for Microsoft to release an updated display driver. The technician further went on to imply that I should have expected problems since I bought a system running Windows 7.

Frankly, I don't care who's fault it is, I bought a computer which was supposed to work correctly and it doesn't. Acer does not offer a driver for this computer which supports Windows 7 and TigerDirect ripped me off.

Don't let it happen to you. Avoid TigerDirect like the plague.
     
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bcd on 2009-11-14:
Did the box have the original factory seal? Was it a floor model or demo unit? What version of the operating system is on the discs that came with the computer? If it’s XP or Vista, try erasing the hard drive and installing that software. Windows 7 may have been installed by a sales rep and may not be the correct software for that computer.
PepperElf on 2009-11-14:
that's what I'm thinking... can the computer run win 7
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Horrible Customer Service
Posted by on
I purchased a Gateway computer from them on August 29, 2009. It arrived within a week. After getting it all set up I was so happy and then turned it on and it DIDN'T FREAKING WORK!!!! Had to schlep this two 3 avenues in New York on a roll cart (not fun) to send it back. They wouldn't send another until it was received. I then get a notice it was received and another will be shipped. Then another notice that it's on back order. then another notice it will be shipped on Sept. 14th and then another on Sept. 18th and then another on Sept. 24th. On Sept. 21st I got an email that it is cancelled because they are not making them. In the mean time they have not refunded me the money so I can purchase elsewhere.

BEWARE of this company and don't order ANYTHING from them. They are completely ridiculous and don't seem to care that I've spent thousands in the past few years. I will never use them again.
     
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MSCANTBEWRONG on 2009-09-23:
Since you've returned the product, write them a letter requesting your immediate refund. Send it certified/delivery receipt. If they haven't responded to your letter within 10 days, I would file a dispute with your bank or credit card company. Good Luck!
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Poor service
Posted by on
To whom it may concern:

I ordered a computer online from Tiger Direct on February 21st 2008 and paid for the purchase with through my Pay Pal account. Five days after I ordered the computer I got a e-mail stating the product shipped and I should be getting a tracking number. I waited three more days and never received the tracking number, so I called to Tiger Direct and spoke with a customer service rep named Nakeitha and she advised me the order was canceled because they did not have the parts, what surprised me was the fact that no one contacted me to advise me of this, oddly even though I received the e-mail stating it was processed. This rep then transferred me to another rep you placed a new order for me, supposedly using the same authorization of $1080 that was processed through Pay Pal. I called back two days later and was advised that I could not use the same authorization code and I needed to recharge the new purchase amount to my account, which I could not afford since they still had the original pending from my account ($1080). I contacted my bank and they advised me that I needed to have Tiger Direct fax a letter stating the order was canceled so I could get the funds released, otherwise it holds to my account for 30 days.

I emailed back and asked again for them to fax the release of funds and got a response from Landry stating that the issue was with Pay Pal, I told her she needed to just fax the letter to my bank and I gave her the phone number and case number and reminded her that it was not to be submitted to Pay Pal. I then received a email back from Ricardo advising me I need to re-read my previous emails telling me there is nothing they can do about it (which a simple fax two weeks ago would have resolved my issue). I need Tiger Direct to know I do not appreciate the irrelevant and condescending tone I received from them, they should have called me to advise the order was canceled and then they could have cooperated with me in regards to getting the pending charge released. I still do not have access to my funds, I have missed out on several sales on their website and again I feel like they do not care that I can not spend my money. The list of names are of Tiger Direct employees I have communicated with and all I want is my funds released and I would appreciate the opportunity to purchase my items at the previous sale price.

[snip]

Just to list a few, why weren't any of them able to fax a simple letter? Why is it that a 10 year customer of the company, who has been a promoter with my professional and personal contacts gets the treatment I received.

Glen Wooldridge

     
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madconsumer on 2008-03-13:
I have made many purchases with Tiger Direct. 100% satifaction.

pay pal is the worst place ever to send money through. your issue is not with Tiger Direct, well other than lack of product, but with pay pal. if pay pal had delivered the funds to Tiger Direct, they would have that amount as credit on your account, and you should be able to spend it with Tiger Direct.
abobo on 2008-03-13:
There are so many complaints with tigerdirect that they actually had to set up their own shill site tigerdirectcomplaints.com to deflect some of the criticism. You'll notice if you go to the site there are 'testimonials' from 'customers' telling you how great TD is and direct links to their catalog straight from the site.

The fact that they need to set up a fake complaints site should tell you everything you need to know about TD. As for your refund, file a small claims court case - you'll be able to get your money back and you may also be able claim for the time you wasted in dealing with them. Might make a few bucks that way. Good luck.
Tom195 on 2009-07-14:
Never use PayPal, it never ends well.
Anonymous on 2009-07-14:
I am surprised. Like MC, I had had nothing but good experiences with Tiger Direct.
CoonCatOne on 2010-02-09:
We used to have good service from Tiger Direct... not any more. They stink.
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Where did TigerDirectSucks dot org go?
Posted by on
FLORIDA -- For anyone looking for TigerDirectSucks dot org, I checked my Godaddy status the other day when I saw that it had been redirected to TigerDirect.com. Godaddy wrote me back telling me that TD filed legal action and was awarded ownership of my domain. I had no idea any of this was taking place.

I guess having an opinion about a documented case is legal justification for losing a domain. Looks like they might have done the same thing with the .net domain.

Just be aware of the type of company you're dealing with. They were afraid of the truth for a reason. A good reason. For them, the truth sucks. Tiger Direct Sucks!
     
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madconsumer on 2008-02-21:
I have used Tiger Direct several times. all with 100% satifaction. I will say, Tiger Direct is not for the non-techincal person. if you are an average person, with little computer experience, you will never be happy with Tiger Direct.


I give Tiger Direct an A+ for service, selection, customer service, and fast shipping. best of all, lowest prices.
Anonymous on 2008-02-21:
As a rule the big guys with deep pockets can beat the little guy in domain arbitration. Looks like the big guy did it again. Pays to have money and lots of attorneys.
MRM on 2008-02-21:
I too am a satisfied Tiger Direct customer.
abobo on 2008-02-22:
Tigerdirect is not good with rebates, from my experience. Of 3 rebates, I only got one back without a lot of hassle/fighting with customer reps, and none of the three were paid on time. Otherwise I've never had a problem with them, but I've never had to return anything.

That much aside, I think your complaint is with Godaddy more than tigerdirect. Godaddy should not have transferred ownership of your domain without consent. In the future, consider locking your domain, as this prevents other registrars from placing a transfer request against your domain without your knowledge.

Good luck, I've voted this review helpful.
Ripped Off By TD.ca on 2008-02-22:
I was a reader and commenter on tigerdirectsucks dot org for over a year and was also disappointed to see TD succeeded in temporarily silencing the blog owner. I say 'temporarily' because he will be back!

Sadly, at first I developed a small amount of respect for TD when someone from the company posted on the blog offering to field and solve complaints. I figured O.K. great, NOW we have their attention. But this was just a ruse as it turns out. I didn't realize what was going on and what was to come by way of legal action.

BUT IT GETS BETTER.

Now TD is now redirecting this domain to http://www.tigerdirectcomplaints.com/ which is nothing more than a dog-and-pony show with nothing but the good and none of the bad. At least the tigerdirectsucks dot org blog owner published comments even those that were supportive of TD. But now that this "complaints forum" is in the hands of TD, we see how one sided the presentation is. Total B.S.

Let this serve as a warning to anyone thinking of doing business with TD - they will do whatever they have to to keep the truth from being known.
Sparticus on 2008-02-22:
I thought I read some cases where companies failed to recover "sucks" domains since they were being used as freedom of speech? I'm going to have to find where I read that...

Definitely not fair. I could see where they might try to go after you for using their trademarked name... but I still didn't think they could take it from you.

Ripped Off By TD.ca on 2008-02-23:
Well now the news is slowly spreading to various internet forums AND thusly showing up in Google searches as well. There's nothing TD's legal eagles can do about that! As the news spreads, everyone who used to visit tigerdirectsucks.org will know the truth and be even less inclined to trust this shady vendor. Their current "complaints" site is a sham. Even the most gullible should be able to see they hand picked comments so only the positive gets published. Here's to a speedy return of real *original* tigerdirectsucks.org under a new domain name!
CJfromColorado on 2011-03-08:
There should be a class action lawsuit against this company according to the amount of people they have "stolen" money from under false pretenses.
Lost Work due to TD on 2013-08-06:
ordered a laptop because current 1 died paid for overnight site said tues cause it was sun it is mon nite and order status says shipped by 3rd party allow 7 to 10 days now job I had belongs to someone else and I am out 2k tigerdirect can stick it
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Worst Rip-Offs on the Net Today !
Posted by on
I bought an Athlon 3200XP Processor and an AMD Motherboard from Tiger Direct.
Both were RETAIL priced , no OEM< versions!
Naturally both were 'backordered' AFTER they said on the phone that they were 'in stock'. They charged my credit card the day they took the order.
They sent me the OEM version of the processor which is always lower priced than the retail version. This company actually changed their web page to look like BOTH processors were the same price!
I was aware of many complaints of fraudulent activity so I had 'screenshots' of the pages I ordered the parts from.
After calling numerous times to try to get a refund and being denied (motherboard was also DOA)I posted a bad review on Resellerratings.com and the next moring shortly6 after 7AM I was awakened by Humberto Vallejo calling me from TigerDirect.
Know what this man said to me ?.... "What will it take to make you go away."
(This company also billed my credit card TWICE for the processor.)
Anyway,we agreed on a refund of my order, plus shipping AND the company did a 3way call to my credit card company to get the second charge taken off.
The moral is : Tiger Direct are complete and total rip-off's AND liars also. IT borders on actually being a completely fraudulent company!
The rebate scams are horrendous. TigerDirect also OWNS 'Onrebate.com'...so ...75% of their customers NEVER get any rebates.
Plus...fraudulent charges on credit cards are RAMPANT from Tiger Direct.
Consumers BEWARE...avoid them at ANY cost!
check their ratings out at: ResellerRatings.Com...hit the 'LOW' category to get an idea of what they do to people!
     
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WMUstudent on 2006-03-02:
File a complaint against Tiger Direct with the Florida Attorney General's office at http://myfloridalegal.com/Contact.nsf/Contact?OpenForm&Section=Economic_Crimes

"Complaints are used to develop information about patterns of business activity which might indicate the need for formal investigation or legal action by our office. We will keep your correspondence for future reference. If a pattern is discovered, what originated as a private dispute between buyer and seller may become a matter of broad public interest and thus warrant the Attorney General’s intervention under the state’s consumer protection laws."

Also file a complaint at www.bbb.org and on the website of your state's attorney general's office. You may also wish to inform the FTC at www.ftc.gov.

I just won a small claims suit against Tiger Direct myself.
bil on 2007-12-29:
Keep complaining...this company continues to STEAL your money.
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Worst Experience Ever With Ording Online
Posted by on
MIAMI, FLORIDA -- On Tuesday July the 19th I ordered an Akai 42 inch Plasma TV from tigerdirect.com along with a universial wall mount for it.
On the 20th the order status on their site showed the ordered was processed and delivered to the carrier for pick up.
On the 25th the order status changed to shipped and showed a tracking number for it but nothing about what shipping company was carrying it.
On the 26th I received an e-mail with the same tracking number and a link to DHL's online package tracking page.
My credit card was also charged for the payment on that day.
The tracking number showed as not valid.
Later on the 26th I received another e-mail saying that the order , "or at least part of it" had shipped. No tacking number or shipping company info in it.
I relied to that e-mail asking what was meant by "part of it" and telling them that I would not accept delivery of just the wall mount if the TV wasn't with it especially since I was paying almost $200.00 for truck shipping.
On the 27th the tracking number still showed not valid.
I contacted the DHL shipping company and they replied that an airbill had been generated under my name by tigerdirect but that they had not taken possession of the package/packages under that tracking number.
On the 28th I finally got a human on the phone at tigerdirect/ had to go through their phone ordering option to get that/ and the guy checks and tell me that the order had shipped but it was another shipping company and gave me another tracking number and the url for the company.
After the call I tried to check the number but the website kept coming up as a 404 not found error.
Today is the 29th and I still have not had a response to 3 separate e-mails I sent to tigerdirect concerning this.
Note: On the 26th I did receive an unsolicited phone call from them trying to sell me the extended warranty. I had to tell the lady 3 times that I wasn't interested in an overpriced one year warranty.
I have contacted my credit card company and am initiating a dispute of the charge on my card.
I would not recommend tigerdirect to my worst enemy.
     
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MRMAGQQ on 2005-07-29:
VernF, am very interested in your comments about TigerDirect, as I am in the process of shopping for computer equipment, and they are one of the companies on my FAVORITES list. Good luck, and I hope you will post a followup message and let us know how this ended up.
WMUstudent on 2006-04-29:
FILE A COMPLAINT AGAINST TIGERDIRECT

-Contact TigerDirect

TigerDirect.com
7795 W Flagler St. Suite 35
Miami, FL. 33144
Fax: 305-415-2202

Russell J. Strunk
Executive VP
TigerDirect.com
7795 West Flagler Street
Miami, FL 33144
305-415-2429 (Office)
305-415-2430 (Fax)
954-684-4466 (Cell)
Russell.Strunk@TIGERDIRECT.COM

-Contact Systemax, Inc., TigerDirect's parent company

Systemax, Inc.
11 Harbor Park Dr.
Port Washington, NY 11050
Phone: 516-608-7000
Fax: 516-608-7111
www.systemax.com

File a Complaint with the Florida Attorney General's Consumer Protection Office

http://www.myfloridalegal.com/ConsumerComplaint.pdf

File a Complaint with the Miami-Dade County's Consumer Services Department

http://www.miamidade.gov/csd/complaint.asp


-File a Complaint with your state's Attorney General's Office

-File a dispute with your credit card company (if the purchase was made by credit card)

Typically, you have 60 days to file a dispute with your credit card company. The credit card company will then initiate a dispute between you and the merchant's bank.

-If all else fails, file a dispute at your local Small Claims Court.

-Ask Microsoft not to allow TigerDirect to sell Microsoft products:

Bill Benton
Sales Manager
Microsoft
Bill.Benton@microsoft.com
Fax: 425-936-7329
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Fraudulent Credit Card Charge
Posted by on
Rating: 1/51
FLAGLER, SOUTH CAROLINA -- Received my credit card bill and found a $700 charge from Tiger Direct. Have NEVER used this company EVER. Reported to bank which initiated Fraud Investigation and cancelled card. Called Tiger Direct and was told they wouldn't tell me what was charged to my account even though I gave them the credit card (I cancelled the card). No one there today to talk to me but they promise someone will contact me tomorrow. LOL
     
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Tezrien on 2013-03-02:
I am sure it will take at least a day to have their loss prevention people to look into the purchase to see if it was online or in one of their brick and mortar stores, where the order is shipping to if online etc. Oh and it IS Saturday when most places main office is closed. I have ordered from tiger Direct for years and never had a problem with any of their products or service.
trmn8r on 2013-03-03:
This kind of issue involves staff who most likely are 9-5 Monday through Friday workers - you know, like the business office. I would expect to have this conversation Monday, though I suppose it is possible someone could help you on the weekend. I'm not sure you will get very far though - perhaps only reporting what happened and possibly giving them enough to do an investigation.

My guess is the reason you could not inquire about the charge is you didn't supply the same information (name/address) that the person who used your card did. In other words, they can't verify you are that customer, so they can't give you information about the transaction.

If this were I, I would wait for your credit card company and Tiger Direct to do a fraud investigation. Unfortunately, companies provide no (zero) information about the matter until they are done (could take a few weeks).

I've used Tiger Direct and had good experiences. Hopefully an investigation will show a third party is responsible for this fraud. Better yet, that it actually was a mistake and you were not a victim of fraud.
madconsumer on 2013-03-03:
I have used tigerdirect for purchase multiple times. never an issue.

if tigerdirect is going to do an investigation, I trust their policy is to only tell police the results, not the card h older. was a police report filed?

often times charge of this sort come from scammers who steal credit card numbers from other sources. where has the credit card been? who else has handled the card? scammers are very creative in their ways to capture credit card numbers.
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Tiger Direct Lost Package Rip-Off
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MIAMI, FLORIDA -- I bought 2 laptops from Tigerdirect.com. One sent to me and one sent to my best friend. The one sent to me was perfectly fine. The one sent to my best friend was never received. He never received or signed for the laptop. However, the tracking number (from UPS) stated it was delivered.

I called Tigerdirect and they told me to call UPS (Tigerdirect's shipper). I called UPS and UPS told me that Tigerdirect have to file a claim. I believed UPS did a back track/tracing for the lost package.

I did not received a single call from Tigerdirect notified the situation or an outcome of the case. I called back and they (Tigerdirect) said that UPS closed the case because it was determined "delivered". I ask them how is that possible when my best friend did not received it? They said that's all they have and they told me to call UPS. I called UPS requesting proven evidence that the laptop was delivered. They (UPS) told me that I have to get that information from Tigerdirect. They (UPS) cannot give it to me since I'm not the shipper. I called Tigerdirect and they said that all the information they have from UPS is that it was "delivered" based on the UPS's tracing information.

It's ridiculous that I have to pay for something that was lost by UPS. I called my credit card company and filed a dispute. Now, I have a bill from a collection agency. I'll not pay for this laptop. I'll file with any/all company handling issues like this. I'll also make sure my voice be heard on the online rip-off forums because this is basically a RIP-OFF.
     
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goduke on 2010-01-21:
Not paying the credit card company who fronted the money to buy the laptop may not be the wisest choice. They didn't do anything wrong. Hopefully they'll be able to back you up in the dispute. Definitely go through the BBB as well as your state's Attorney General's office to file complaints.

I remember ordering something from Tiger years ago. I don't even remember what it was, but I remember that the experience was so incredibly frustrating that I swore I'd never use them again.
HELPMEOUT on 2010-01-22:
Not paying the credit card company, was not my intention. I filed the dispute because the laptop was not received. They (chase credit card) did granted the dispute my way. That's why, now, I have a collection agency on my tail.

I did filed with the BBB. I'll take your advise and file with my state's Attorney General's office.

Thanks for your comment!
Anonymous on 2010-01-22:
It seems like if you would send the collection agency a certified letter requesting a Validation of Debt, they would be unable to produce one and would have to back off. If TD has a beef, it should be with the credit card company, not you.
HELPMEOUT on 2010-02-04:
Thanks for your advice Ken.
Anonymous on 2010-02-04:
How did this play out for you?
HELPMEOUT on 2010-02-05:
An employee of tigerdirect reply to my report on ripoffreport and he's looking in to the case now. It's been a couple days now but still nothing. I'll update with new changes.
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