Tiger Direct Consumer Reviews - Page 2

CALIFORNIA -- Never again will I be buying form TigerDirect. I ordered a $600 laptop and never received it. I already emailed them, but never received a reply. I also contacted UPS. They keep saying they will call me back, but they never do.

After spending $36,000 at TigerDirect, giving them chance after chance, this time they really did it! I purchased 5 top of the line laptops this year alone. The last order before this one, a Toshiba at a cost of almost $2000. The laptop was a different model than I ordered, and came with a broken wireless network adapter. I am a computer engineer at the highest level so fortunately, I can diagnose my own problems. I also paid for a warranty that I never received, and after calling, they removed it from my invoice. My evidence is in my credit card statements.

The other day was my birthday and awaited delivery of the top configured Toshiba Qosmio (the 505-880 model) with a total price of $2100. The box came beat up, and when opened it was not wrapped like Toshiba typically does. I turned it on, and no setup or anything. I went to the log, and saw that Windows was already registered and had been getting regular updates for a year, and there were many boot failures dating back all the way to a year. I contacted TigerDirect and they hung up on me 3 times, and gave me a UPS return label to an address no longer in existence.

The one manager **, told me to never call back again, that I was not a Ph. D. in computer science, which I am, and they weren't going to give me my money back nor would they let me speak to the sales manager, ** (in charge of all other managers). After all the money I spent with them, I had never been so disrespected. I will be taking them to court in spite of if they refund my credit card. I contacted Microsoft and Toshiba, both in shock. They are a complete fraudulent company. Date of purchase 6/11/2010.

MIAMI, FLORIDA -- On Tuesday July the 19th I ordered an Akai 42 inch Plasma TV from TigerDirect.com along with a universal wall mount for it. On the 20th the order status on their site showed the ordered was processed and delivered to the carrier for pick up. On the 25th the order status changed to shipped and showed a tracking number for it but nothing about what shipping company was carrying it. On the 26th I received an e-mail with the same tracking number and a link to DHL's online package tracking page. My credit card was also charged for the payment on that day. The tracking number showed as not valid.

Later on the 26th I received another e-mail saying that the order, "or at least part of it" had shipped. No tracking number or shipping company info in it. I relied to that e-mail asking what was meant by "part of it" and telling them that I would not accept delivery of just the wall mount if the TV wasn't with it especially since I was paying almost $200.00 for truck shipping. On the 27th the tracking number still showed not valid. I contacted the DHL shipping company and they replied that an air bill had been generated under my name by TigerDirect but that they had not taken possession of the package/packages under that tracking number.

On the 28th I finally got a human on the phone at TigerDirect/ had to go through their phone ordering option to get that/ and the guy checks and tell me that the order had shipped but it was another shipping company and gave me another tracking number and the url for the company. After the call I tried to check the number but the website kept coming up as a 404 not found error.

Today is the 29th and I still have not had a response to 3 separate e-mails I sent to TigerDirect concerning this. Note: On the 26th I did receive an unsolicited phone call from them trying to sell me the extended warranty. I had to tell the lady 3 times that I wasn't interested in an overpriced one year warranty. I have contacted my credit card company and am initiating a dispute of the charge on my card. I would not recommend TigerDirect to my worst enemy.

MIAMI, FLORIDA -- I'm sorry, but have not had a very good buying experience on my first purchase from TigerDirect. I placed an online order for a digital clock on 8/4 was processed on 8/7 and shipped on 8/14, I know sometimes there is a lag in processing but 10 days after the order was placed. When the item arrived (8/20) 1. Was packed in a plastic shipping bag with no bubble pack around the item. 2. The digital read out was not working correctly (might be due to damaged box, so obviously banged around during shipping).

I reported this to TigerDirect that evening, had to wait till end of week for RMA #. Took some time off of work to send the faulty item back on 8/26 and the vendor received it on 9/3. I just sent an email to TigerDirect asking when they will ship my exchanged item. They did not give me an eta, at that point I requested a cancellation and credit back on my visa card this morning. Have not received any reply back, it is currently a month since I placed the order and the transaction has not been completed yet. So this little order which Amazon, Newegg and Rakuten would take care of in a matter of a week or two (ie: shipping and deal with a return).

They also ship the exchange with a return shipping label so you just put the faulty unit in the box and place the label on it and ship. TigerDirect, you have to wait for an RMA #, ship it back. Then wait till they receive, then they ship the exchange. Amazon, Newegg and Rakuten have nothing to worry about in regards to TigerDirect as a competitor. Speed of service is poor and customer service responds but really does nothing. Oh well live and learn, never again will I deal with this mom and pop shop.

FLORIDA -- Purchased 20 desktop machines in the last 3 years from TigerDirect. We gave over 10 references to other companies about their machines and in total gave them over $10,000 of business. I called today for the first time regarding 2 of my machines purchased 13 months ago together on the same order simply did not turn on because of some faulty equipment. We are a small company so calling tech support in the middle of your work day is not easy unless it's urgent. After 40 minutes on the phone with the support staff, I was transferred to **, the supervisor.

Simply put he said nothing personal but "we can't help you since you are calling 20 days after the warranty expired." I've been a customer for over 4 years now and always purchased all my machines from them without promotions or coupons. I felt really hurt that companies like this exist where they would give a crap about customers. I told him "I will pay you money if that's what you need, because that's all you care about," and ** specifically said "No, it's not about the money".... at the end of the conversation, he told me the amount needed to charge and I told myself, it's always about the money for these crooked companies.

I told the supervisor that I will go out of my way to let the world know about this service and needless to say I regret purchasing every single piece of equipment from your company. I hope this complaint gets read by millions of people and hope this company goes under real soon. There is one unwritten rule in businesses, do not mess with die hard customers who will go out of their way for you and out of their way to not be with you.

I recently purchased a hard drive from these people and it was defective. Purchased 11-16-09 received about 1 week later I left for vacation and when I returned and installed the drive within 3 weeks the windows detected bad clusters, the drive was bad. I called the drive manufacture and they suggested I call the place I purchased it from because or I will have to pay for shipping and special packing material to return it for a warranty replacement. So I called TigerDirect and they said: "It's been past 30 days so we can't help you, all we can do is refer you to the manufacturer. (Western Digital)"

When I explained about the shipping and packaging cost they said "we can't do anything about that." I asked to speak to a supervisor and was told "the supervisor can't help you with that issue either." So I said "I want to speak to them about their policy" and was again told "they can'€™t help you with that issue." So I said "I want to talk to a supervisor" and they asked "for what reason?" I said "to file a complaint" and they again said "they can'€™t help you with that." I said "in other words you are not going to let me talk to a supervisor are you?" And she said (**) "€œThey can't help you with that issue."€

I again said "€œcan I speak to a supervisor yes or no?"€ And again was told "they can't help you with that issue!" So I guess the answer is NO. I was told to email or write a letter to them "€œgo to our website and click on contact us then support." I did and what do you know there'€™s no option for filing a complaint. I guess complaints are not of any importance to this company.

I even looked up the corporate office number and was lucky I found it 305-415-2200 and called and asked the operator for the email of a person to file a complaint and was told to hold on and was rudely transferred to a computerized voice mail. I left a message will see if anyone calls back my guess is probably not. I will never buy anything from these people ever again and I will let all my friends know how bad there service is..

I ordered a computer online from TigerDirect on February 21st 2008 and paid for the purchase with through my PayPal account. Five days after I ordered the computer I got a e-mail stating the product shipped and I should be getting a tracking number. I waited three more days and never received the tracking number, so I called to TigerDirect and spoke with a customer service rep named ** and she advised me the order was canceled because they did not have the parts. What surprised me was the fact that no one contacted me to advise me of this, oddly even though I received the e-mail stating it was processed.

This rep then transferred me to another rep you placed a new order for me, supposedly using the same authorization of $1080 that was processed through PayPal. I called back two days later and was advised that I could not use the same authorization code and I needed to recharge the new purchase amount to my account, which I could not afford since they still had the original pending from my account ($1080). I contacted my bank and they advised me that I needed to have TigerDirect fax a letter stating the order was canceled so I could get the funds released, otherwise it holds to my account for 30 days.

I emailed back and asked again for them to fax the release of funds and got a response from ** stating that the issue was with PayPal. I told her she needed to just fax the letter to my bank and I gave her the phone number and case number and reminded her that it was not to be submitted to PayPal. I then received a email back from ** advising me I need to re-read my previous emails telling me there is nothing they can do about it (which a simple fax two weeks ago would have resolved my issue).

I need TigerDirect to know I do not appreciate the irrelevant and condescending tone I received from them. They should have called me to advise the order was canceled and then they could have cooperated with me in regards to getting the pending charge released. I still do not have access to my funds, I have missed out on several sales on their website and again I feel like they do not care that I cannot spend my money. The list of names are of TigerDirect employees I have communicated with and all I want is my funds released and I would appreciate the opportunity to purchase my items at the previous sale price.

Just to list a few, why weren't any of them able to fax a simple letter? Why is it that a 10 year customer of the company, who has been a promoter with my professional and personal contacts gets the treatment I received.

I bought an Athlon 3200XP Processor and an AMD Motherboard from TigerDirect. Both were RETAIL priced, no OEM< versions! Naturally both were 'backordered' AFTER they said on the phone that they were 'in stock'. They charged my credit card the day they took the order. They sent me the OEM version of the processor which is always lower priced than the retail version. This company actually changed their web page to look like BOTH processors were the same price! I was aware of many complaints of fraudulent activity so I had 'screenshots' of the pages I ordered the parts from.

After calling numerous times to try to get a refund and being denied (motherboard was also DOA) I posted a bad review on Resellerratings.com and the next morning shortly 6 after 7 AM I was awakened by ** calling me from TigerDirect. Know what this man said to me ? "What will it take to make you go away." (This company also billed my credit card TWICE for the processor.) Anyway, we agreed on a refund of my order, plus shipping AND the company did a 3way call to my credit card company to get the second charge taken off.

The moral is: TigerDirect are complete and total rip-offs AND liars also. IT borders on actually being a completely fraudulent company! The rebate scams are horrendous. TigerDirect also OWNS 'Onrebate.com'...so ...75% of their customers NEVER get any rebates. Plus... fraudulent charges on credit cards are RAMPANT from TigerDirect.
Consumers BEWARE... avoid them at ANY cost! Check their ratings out at: ResellerRatings.Com... hit the 'LOW' category to get an idea of what they do to people!

TigerDirect is a total scam outfit. 2 weeks ago they emailed me a come-on for an Epson PictureMate photo printer which they advertised as $99 "€œafter rebates". This was a total fraud. Once I placed the order for which I was billed $199 + S&H, and went through their incredibly complex rebate downloading maze, I discovered that $50 of the so-called rebate was in the form of a Visa debit 'gift card' which had to be used within 30 days and the other $50 was contingent upon my purchase of an Epson PC or camera. Needless to say, I cancelled that order immediately.

Not having learned from that mistake, I then ordered an Emachines refurb desktop computer just last week for the advertised price of $299. I was billed $399 + 22 SH and then had to jump through all the hoops again to get the $100 rebate. When I got the machine, it was defective. It would not even boot up! I then started reading the return instructions on the TigerDirect shipping invoice. Boy was I surprised. First off, they won't even take returns on like 5 or 6 of the major brands. Then if they do take the return, the customer has to pay for shipping. Also, it's a "repair or replace"€ policy.

You can't EVER get a refund! Rather than dealing with Tiger, I went directly to Emachines and they did send a FedEx shipping label and gave me an RMA. Of course by doing that I did exactly what Tiger wanted me to do - not bother them with a return hassle. Why would I? They probably would have just sent me another junk machine. Finally, I have to admit that this is not the first stinker I have gotten from Tiger. 2.5 yrs ago I bought a 'barebones" special from them and the mobo and hard drive self-destructed last year.

This leads me to believe that Tiger must buy all the defective/return merchandise it can get its grubby paws on from the major manufacturers and then just resell it "as is"€™ hoping that the customer will not want to go through the hassle of returning it to them. Makes sense now that I consider it. They buy junk for almost nothing, repackage it, then pawn it off on unsuspecting people online. In other words they operate on the principle "€œthrow a ton of ** at a wall and most of it will stick. What doesn'€™t we'€™ll sweep up and throw it again"€.

OK, I guess I must have some sort of craving for abuse. Well, never again, let me guarantee you of that. The last blow came when I clicked the 'unsubscribe' link on one of their numerous spam emails they keep sending me. It was a bum link! Just like the company.