Tiger Direct - Page 2

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1.0 out of 5, based on 6 ratings and
37 reviews & complaints.

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TigerDirect Sold Defective Laptop Would Not Return
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TORONTO, ONTARIO CANADA -- I recently purchased an Acer 8940G notebook computer for $1400 from TigerDirect.com's Canadian outlet located on Woodbine Avenue in Markham, Ontario. While comparing this model against a similar one manufactured by HP, the salesperson told me that the Acer product was better and I took his advice.

I got the computer home, turned it on, and immediately noticed that the screen was displaying strange characters and the computer was crashing frequently. Windows 7 produced an error message advising me that the display driver had stopped responding and the system would freeze. I packed the system up and took it back to the Markham store to demand an exchange or refund. The salesperson at the store offered me an inferior product because they were out of stock of the model I had purchased and told me that to return the notebook I would have to pay a 15% restocking fee, even though the computer is defective.

I complained and the manager had a technician look at my system. The technician told me that there was nothing wrong with the computer but it was a Windows problem and I would just have to wait for Microsoft to release an updated display driver. The technician further went on to imply that I should have expected problems since I bought a system running Windows 7. Frankly, I don't care who's fault it is, I bought a computer which was supposed to work correctly and it doesn't. Acer does not offer a driver for this computer which supports Windows 7 and TigerDirect ripped me off. Don't let it happen to you. Avoid TigerDirect like the plague.

     
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Horrible Customer Service
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I purchased a Gateway computer from them on August 29, 2009. It arrived within a week. After getting it all set up I was so happy and then turned it on and it DIDN'T FREAKING WORK!!!! Had to schlep this two 3 avenues in New York on a roll cart (not fun) to send it back. They wouldn't send another until it was received. I then get a notice it was received and another will be shipped. Then another notice that it's on back order. Then another notice it will be shipped on Sept. 14th and then another on Sept. 18th and then another on Sept. 24th.

On Sept. 21st I got an email that it is cancelled because they are not making them. In the meantime they have not refunded me the money so I can purchase elsewhere. BEWARE of this company and don't order ANYTHING from them. They are completely ridiculous and don't seem to care that I've spent thousands in the past few years. I will never use them again.

     
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Terrible customer service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA -- Never again will I be buying form TigerDirect. I ordered a $600 laptop and never received it. I already emailed them, but never received a reply. I also contacted UPS. They keep saying they will call me back, but they never do.

     
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Fraudulent Credit Card Charge
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLAGLER, SOUTH CAROLINA -- Received my credit card bill and found a $700 charge from TigerDirect. Have NEVER used this company EVER. Reported to bank which initiated Fraud Investigation and cancelled card. Called TigerDirect and was told they wouldn't tell me what was charged to my account even though I gave them the credit card (I cancelled the card). No one there today to talk to me but they promise someone will contact me tomorrow. LOL.

     
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Refurbished Computers
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MIAMI, FLORIDA -- I purchased a Dell OptiPlex GX520 "Off-Lease" Desktop PC from this company. It had a 30-day exchange/return policy. After five days it arrived. However, the keyboard that was sent did not have the correct plug. I called and they sent an adapter; another five days. The adapter did NOT solve the problem. I called and they sent a new keyboard; another seven days off the 30 days. We now discovered that the computer did not have the devices (ethernet controller, SM bus controller, etc) installed so the PC could not be used on the internet. I called. A disk was sent with the devices; another seven days gone.

The package arrived on a Friday. I had to wait until Monday to have a tech walk me through the installation. Two more days gone. We got the PC up and running. We ran an Anti-Virus program and found that the machine had 118 viruses. Frustrated I waited until Monday to call TigerDirect. I explained the problem. Their response: "Sorry your 30 day-window has elapsed." In other words SUCKER! YOU ARE STUCK!

     
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TigerDirect equals FRAUD
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MIAMI, FLORIDA -- I purchased a computer for TigerDirect and there were no instruction pamphlets for it. I had some trouble with the computer and asked online and by phone for instructions and NEVER RECEIVED any HELP. They said most people that buy it knows what how to use it all and they won't give and manuals...

Now months later I made a purchase to TigerDirect while I was sound asleep. I received an e-mail about my purchase that they are charging my credit card. I can't reply to the e-mail. They use a no reply address. I have no links to click to let them know I did not order this. They took the privilege to order it for me since they kept my account on their file.... I had to spend time on Mother's Day canceling their fraudulent order that they made for me. And still to this day no manuals for that junk computer.

TigerDirect has no right to steal from my bank account. They have no right to keep my banking info to steal from me. Since I did not order anything I could have easily deleted their e-mail never knowing about their FRAUD until I seen my account summary... LOL. Yes purchase CA ANTI VIRUS protection in my computer that I can't use because CA isn't doing its job. IDIOTS.

     
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TigerDirect Lost Package Rip-Off
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MIAMI, FLORIDA -- I bought 2 laptops from TigerDirect.com. One sent to me and one sent to my best friend. The one sent to me was perfectly fine. The one sent to my best friend was never received. He never received or signed for the laptop. However, the tracking number (from UPS) stated it was delivered. I called TigerDirect and they told me to call UPS (TigerDirect's shipper). I called UPS and UPS told me that TigerDirect have to file a claim. I believed UPS did a back track/tracing for the lost package.

I did not received a single call from TigerDirect notified the situation or an outcome of the case. I called back and they (TigerDirect) said that UPS closed the case because it was determined "delivered". I ask them how is that possible when my best friend did not received it? They said that's all they have and they told me to call UPS. I called UPS requesting proven evidence that the laptop was delivered. They (UPS) told me that I have to get that information from TigerDirect. They (UPS) cannot give it to me since I'm not the shipper. I called TigerDirect and they said that all the information they have from UPS is that it was "delivered" based on the UPS's tracking information.

It's ridiculous that I have to pay for something that was lost by UPS. I called my credit card company and filed a dispute. Now, I have a bill from a collection agency. I'll not pay for this laptop. I'll file with any/all company handling issues like this. I'll also make sure my voice be heard on the online rip-off forums because this is basically a RIP-OFF.

     
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Worst Experience Ever
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Worst Experience Ever. Do not use TigerDirect through Circuit City. They have the worst customer service and they are just a middle man. I bought a television from Circuit City and I called them to install it. They offered me a complete install at the same price as the television. I bought a 42" plasma so it wasn't cheap. I don't want to put the price. So they gave me a complete install price and I said "charge it to my credit card." They set up an install date and when the installers got here they were just a subcontractor working for TigerDirect. This subcontractor wanted an additional fee of over $800 to go ahead with the service. So here is my problem.

Don't call someone who is a middle man, go to a direct source. Complete install does not mean complete install with TigerDirect. They are just one expensive phone call and that's all they do. They also have charged my credit card for a number of different things which are now in disputes. BEWARE. STAY AWAY FROM THIS COMPANY.

     
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Poor service
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I ordered a computer online from TigerDirect on February 21st 2008 and paid for the purchase with through my PayPal account. Five days after I ordered the computer I got a e-mail stating the product shipped and I should be getting a tracking number. I waited three more days and never received the tracking number, so I called to TigerDirect and spoke with a customer service rep named ** and she advised me the order was canceled because they did not have the parts. What surprised me was the fact that no one contacted me to advise me of this, oddly even though I received the e-mail stating it was processed.

This rep then transferred me to another rep you placed a new order for me, supposedly using the same authorization of $1080 that was processed through PayPal. I called back two days later and was advised that I could not use the same authorization code and I needed to recharge the new purchase amount to my account, which I could not afford since they still had the original pending from my account ($1080). I contacted my bank and they advised me that I needed to have TigerDirect fax a letter stating the order was canceled so I could get the funds released, otherwise it holds to my account for 30 days.

I emailed back and asked again for them to fax the release of funds and got a response from ** stating that the issue was with PayPal. I told her she needed to just fax the letter to my bank and I gave her the phone number and case number and reminded her that it was not to be submitted to PayPal. I then received a email back from ** advising me I need to re-read my previous emails telling me there is nothing they can do about it (which a simple fax two weeks ago would have resolved my issue).

I need TigerDirect to know I do not appreciate the irrelevant and condescending tone I received from them. They should have called me to advise the order was canceled and then they could have cooperated with me in regards to getting the pending charge released. I still do not have access to my funds, I have missed out on several sales on their website and again I feel like they do not care that I cannot spend my money. The list of names are of TigerDirect employees I have communicated with and all I want is my funds released and I would appreciate the opportunity to purchase my items at the previous sale price.

Just to list a few, why weren't any of them able to fax a simple letter? Why is it that a 10 year customer of the company, who has been a promoter with my professional and personal contacts gets the treatment I received.

     
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Where did TigerDirectSucks dot org go?
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FLORIDA -- For anyone looking for TigerDirectSucks dot org, I checked my GoDaddy status the other day when I saw that it had been redirected to TigerDirect.com. GoDaddy wrote me back telling me that TD filed legal action and was awarded ownership of my domain. I had no idea any of this was taking place.

I guess having an opinion about a documented case is legal justification for losing a domain. Looks like they might have done the same thing with the .net domain. Just be aware of the type of company you're dealing with. They were afraid of the truth for a reason. A good reason. For them, the truth sucks. TigerDirect Sucks!

     
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