Tiger Direct - Page 2

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1.0 out of 5, based on 10 ratings and
41 reviews & complaints.

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Bad Customer Service!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EL PASO, TEXAS -- I ordered and paid for a battery for my son's laptop on 6/17/13 from TigerDirect and the tech clerk check availability and it was in stock and I would have it in a few days. I returned to the store 2 weeks later to find out status of my order (sales order# **) and was told it was on backorder and there was no ETA?? At that time the tech clerk said I could not cancel order or request my money back.

I went back again three weeks later and was told the vendor never received TigerDirect order and my battery would ship overnight and of course charge TigerDirect. On 7/27/13 when the battery finally arrived I pick it up and come to find out the battery did not function?? Again 2 days later back to TigerDirect and they had to order which up to today there is no...ETA.. Again I spoke to the tech clerk who explained there was nothing he could do!! I spoke to woman tech clerk would tried to help but explained she was no familiar with the department?

I spoke to one of the store manager who started out not so nice but I explained to him I was the customer and deserved to be treated with respect. My son is leaving for college and doesn't have the battery for his laptop. Very upset about the whole situation. I hope this gives you an insight of the way TigerDirect does their business. I will never a single thing from this company ever again!!

Company Response 08/14/2013:

I apologize for the inconvenience. Please email me at care@help.tigerdirect.com with your name and phone number, and a copy of this post. I will be happy to try to resolve this for you.

     
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Bait and Switch
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INTERNET -- TigerDirect.com order #**. I ordered an Asus Open Box laptop and discovered the item was "not available" several days later. When I called to get an update, I was informed the laptop would no longer be available and I would have to order another brand. Is this a Bait And Switch or what? Needing a laptop, I authorized an upgrade to a more expensive and different brand only to be called a few days later and told I would have to answer a series of security questions. When I replied to the questions, I was informed that I had failed to provide the "correct" answers.

This is a bunch of ** since I KNOW to the day, how long I have lived at my present address. I KNOW the year and make of my pickup truck since I owned, drove and registered it for 12 years. To my knowledge, I also had never heard of the people I was supposed to have known as presented by the interviewer! TigerDirect.com's "System" is flawed. It does not provide what what they advertise, is subject to incorrect security protocols and has yet to satisfy potential long term customer. I will look elsewhere for my future computer and accessories orders.

     
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TigerDirect Really Gone Downhill
By -

MIAMI, FL -- My husband and I bought a computer and a warranty that included in home repair from TigerDirect. During the warranty period, the hard drive went bad. We called TigerDirect and they referred us to Bankers Warranty Group for repair. Bankers Warranty Group referred us to Capital Computer Service for repair. They gave us a phone number for Capital that is non-functioning.

After many weeks of calling both TigerDirect and Bankers Warranty Group, we still don't have our computer repaired. People from both entities repeatedly told us they would call us back and didn't. We are now forced to have the computer fixed on our own. All that money down the drain. TigerDirect used to be a reputable company. Now they sell bad computers and warranty services that they cannot provide. I used to recommend them to friends... now I say stay away from this company.

     
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Bad Service
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I recently purchased a hard drive from these people and it was defective. Purchased 11-16-09 received about 1 week later I left for vacation and when I returned and installed the drive within 3 weeks the windows detected bad clusters, the drive was bad. I called the drive manufacture and they suggested I call the place I purchased it from because or I will have to pay for shipping and special packing material to return it for a warranty replacement. So I called TigerDirect and they said: "It's been past 30 days so we can't help you, all we can do is refer you to the manufacturer. (Western Digital)"

When I explained about the shipping and packaging cost they said "we can't do anything about that." I asked to speak to a supervisor and was told "the supervisor can't help you with that issue either." So I said "I want to speak to them about their policy" and was again told "they can'€™t help you with that issue." So I said "I want to talk to a supervisor" and they asked "for what reason?" I said "to file a complaint" and they again said "they can'€™t help you with that." I said "in other words you are not going to let me talk to a supervisor are you?" And she said (**) "€œThey can't help you with that issue."€

I again said "€œcan I speak to a supervisor yes or no?"€ And again was told "they can't help you with that issue!" So I guess the answer is NO. I was told to email or write a letter to them "€œgo to our website and click on contact us then support." I did and what do you know there'€™s no option for filing a complaint. I guess complaints are not of any importance to this company.

I even looked up the corporate office number and was lucky I found it 305-415-2200 and called and asked the operator for the email of a person to file a complaint and was told to hold on and was rudely transferred to a computerized voice mail. I left a message will see if anyone calls back my guess is probably not. I will never buy anything from these people ever again and I will let all my friends know how bad there service is..

     
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TigerDirect Sold Defective Laptop Would Not Return
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TORONTO, ONTARIO CANADA -- I recently purchased an Acer 8940G notebook computer for $1400 from TigerDirect.com's Canadian outlet located on Woodbine Avenue in Markham, Ontario. While comparing this model against a similar one manufactured by HP, the salesperson told me that the Acer product was better and I took his advice.

I got the computer home, turned it on, and immediately noticed that the screen was displaying strange characters and the computer was crashing frequently. Windows 7 produced an error message advising me that the display driver had stopped responding and the system would freeze. I packed the system up and took it back to the Markham store to demand an exchange or refund. The salesperson at the store offered me an inferior product because they were out of stock of the model I had purchased and told me that to return the notebook I would have to pay a 15% restocking fee, even though the computer is defective.

I complained and the manager had a technician look at my system. The technician told me that there was nothing wrong with the computer but it was a Windows problem and I would just have to wait for Microsoft to release an updated display driver. The technician further went on to imply that I should have expected problems since I bought a system running Windows 7. Frankly, I don't care who's fault it is, I bought a computer which was supposed to work correctly and it doesn't. Acer does not offer a driver for this computer which supports Windows 7 and TigerDirect ripped me off. Don't let it happen to you. Avoid TigerDirect like the plague.

     
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Horrible Customer Service
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I purchased a Gateway computer from them on August 29, 2009. It arrived within a week. After getting it all set up I was so happy and then turned it on and it DIDN'T FREAKING WORK!!!! Had to schlep this two 3 avenues in New York on a roll cart (not fun) to send it back. They wouldn't send another until it was received. I then get a notice it was received and another will be shipped. Then another notice that it's on back order. Then another notice it will be shipped on Sept. 14th and then another on Sept. 18th and then another on Sept. 24th.

On Sept. 21st I got an email that it is cancelled because they are not making them. In the meantime they have not refunded me the money so I can purchase elsewhere. BEWARE of this company and don't order ANYTHING from them. They are completely ridiculous and don't seem to care that I've spent thousands in the past few years. I will never use them again.

     
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Terrible customer service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA -- Never again will I be buying form TigerDirect. I ordered a $600 laptop and never received it. I already emailed them, but never received a reply. I also contacted UPS. They keep saying they will call me back, but they never do.

     
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Fraudulent Credit Card Charge
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Rating: 1/51

FLAGLER, SOUTH CAROLINA -- Received my credit card bill and found a $700 charge from TigerDirect. Have NEVER used this company EVER. Reported to bank which initiated Fraud Investigation and cancelled card. Called TigerDirect and was told they wouldn't tell me what was charged to my account even though I gave them the credit card (I cancelled the card). No one there today to talk to me but they promise someone will contact me tomorrow. LOL.

     
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Refurbished Computers
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MIAMI, FLORIDA -- I purchased a Dell OptiPlex GX520 "Off-Lease" Desktop PC from this company. It had a 30-day exchange/return policy. After five days it arrived. However, the keyboard that was sent did not have the correct plug. I called and they sent an adapter; another five days. The adapter did NOT solve the problem. I called and they sent a new keyboard; another seven days off the 30 days. We now discovered that the computer did not have the devices (ethernet controller, SM bus controller, etc) installed so the PC could not be used on the internet. I called. A disk was sent with the devices; another seven days gone.

The package arrived on a Friday. I had to wait until Monday to have a tech walk me through the installation. Two more days gone. We got the PC up and running. We ran an Anti-Virus program and found that the machine had 118 viruses. Frustrated I waited until Monday to call TigerDirect. I explained the problem. Their response: "Sorry your 30 day-window has elapsed." In other words SUCKER! YOU ARE STUCK!

     
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TigerDirect equals FRAUD
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MIAMI, FLORIDA -- I purchased a computer for TigerDirect and there were no instruction pamphlets for it. I had some trouble with the computer and asked online and by phone for instructions and NEVER RECEIVED any HELP. They said most people that buy it knows what how to use it all and they won't give and manuals...

Now months later I made a purchase to TigerDirect while I was sound asleep. I received an e-mail about my purchase that they are charging my credit card. I can't reply to the e-mail. They use a no reply address. I have no links to click to let them know I did not order this. They took the privilege to order it for me since they kept my account on their file.... I had to spend time on Mother's Day canceling their fraudulent order that they made for me. And still to this day no manuals for that junk computer.

TigerDirect has no right to steal from my bank account. They have no right to keep my banking info to steal from me. Since I did not order anything I could have easily deleted their e-mail never knowing about their FRAUD until I seen my account summary... LOL. Yes purchase CA ANTI VIRUS protection in my computer that I can't use because CA isn't doing its job. IDIOTS.

     
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