On 6/14/15 they sent me an e-mail for a network attached storage system. I placed an order which they claimed was in stock and then three days later said it was back-ordered. I asked for a cancellation to which they agreed. I contacted the FTC about their shady business dealings:
I got my cancellation but they are still a shady business which does not deserve to stay in business. A reputable business would not say in stock when it is not in stock.
TigerDirect is by far one of the worst companies I have ever had to deal with. On May 25, I placed an order for 10 HP ProBooks. As of today, June 16, I have not only failed to receive my products, but I have been lied to by multiple TigerDirect representatives. After continuously expressing the urgency needed to get my order shipped, I was put in contact with multiple so-called “supervisors”. Several of them lied to me and said that my order would be shipped out that day or the next, and that I would receive an email with tracking information.
I have yet to receive any shipping details, and the only confirmation I have received from TigerDirect is that my order has not been shipped and there are no updates. One of the “supervisors” informed me that the customer service department has no way of calling the warehouse, but instead only communicates via email.
How can a company stay in business when it is operating this way? I placed my order nearly a month ago, and yet it has still not even shipped. The complete lack of honesty and respect I have experienced has left me with an extremely bitter taste in my mouth. The failure of service provided by TigerDirect is absolutely unacceptable, and I will never again give the company a fraction of my business.
MIAMI, FLORIDA -- I ordered a laptop computer from TigerDirect on June 7th with guaranteed delivery by June 12th. Have called them several times to see why I have not received my order. Only to be told that my order is processing and that they are backed up on their warehouse.
Then they tell me that they are moving the warehouse to Georgia to more centralize their operation. On June 15th they told me that my order should be shipped sometime this week. Their customer service is the worst I have ever seen. The only thing they have done is make one excuse after another. They said they will give me free shipping but can't do express shipping because the order is in processing and has been processing for one week.
THIS COMPANY DOES NOT CARE ABOUT THEIR CUSTOMERS. This is the very last time I will ever do business with this company. I suggest that anyone thinking about doing business with this company rethink their choice. There are much better companies to spend your hard earned money with.
TigerDirect sells items that does not have in stock. And they mailed me any item they want, it is up to their opinion of what I need and what I don't need. 10 Years ago this company was fine and now after this company moved overseas. It became a scammer and cheater and fraud. They even refused to cancel my order even if they did not ship it yet. I sent them 7 emails in 5 days requesting cancellation but I got no respond. I contacted PayPal and in 3 ways call with PayPal and TigerDirect, I requested cancellation and money back, but nothing happened. Bunch of liars, jerks. Stay away, it is nothing but a headache.
EL PASO, TEXAS -- I ordered and paid for a battery for my son's laptop on 6/17/13 from TigerDirect and the tech clerk check availability and it was in stock and I would have it in a few days. I returned to the store 2 weeks later to find out status of my order (sales order# **) and was told it was on backorder and there was no ETA?? At that time the tech clerk said I could not cancel order or request my money back.
I went back again three weeks later and was told the vendor never received TigerDirect order and my battery would ship overnight and of course charge TigerDirect. On 7/27/13 when the battery finally arrived I pick it up and come to find out the battery did not function?? Again 2 days later back to TigerDirect and they had to order which up to today there is no... ETA... Again I spoke to the tech clerk who explained there was nothing he could do!! I spoke to woman tech clerk would tried to help but explained she was not familiar with the department?
I spoke to one of the store manager who started out not so nice but I explained to him I was the customer and deserved to be treated with respect. My son is leaving for college and doesn't have the battery for his laptop. Very upset about the whole situation. I hope this gives you an insight of the way TigerDirect does their business. I will never a single thing from this company ever again!!
I apologize for the inconvenience. Please email me at firstname.lastname@example.org with your name and phone number, and a copy of this post. I will be happy to try to resolve this for you.
INTERNET -- TigerDirect.com order #**. I ordered an Asus Open Box laptop and discovered the item was "not available" several days later. When I called to get an update, I was informed the laptop would no longer be available and I would have to order another brand. Is this a Bait And Switch or what? Needing a laptop, I authorized an upgrade to a more expensive and different brand only to be called a few days later and told I would have to answer a series of security questions. When I replied to the questions, I was informed that I had failed to provide the "correct" answers.
This is a bunch of ** since I KNOW to the day, how long I have lived at my present address. I KNOW the year and make of my pickup truck since I owned, drove and registered it for 12 years. To my knowledge, I also had never heard of the people I was supposed to have known as presented by the interviewer! TigerDirect.com's "System" is flawed. It does not provide what they advertise, is subject to incorrect security protocols and has yet to satisfy potential long term customer. I will look elsewhere for my future computer and accessories orders.
MIAMI, FLORIDA -- I purchased a Dell OptiPlex GX520 "Off-Lease" Desktop PC from this company. It had a 30-day exchange/return policy. After five days it arrived. However, the keyboard that was sent did not have the correct plug. I called and they sent an adapter; another five days. The adapter did NOT solve the problem. I called and they sent a new keyboard; another seven days off the 30 days. We now discovered that the computer did not have the devices (ethernet controller, SM bus controller, etc) installed so the PC could not be used on the internet. I called. A disk was sent with the devices; another seven days gone.
The package arrived on a Friday. I had to wait until Monday to have a tech walk me through the installation. Two more days gone. We got the PC up and running. We ran an Anti-Virus program and found that the machine had 118 viruses. Frustrated I waited until Monday to call TigerDirect. I explained the problem. Their response: "Sorry your 30 day-window has elapsed." In other words, "SUCKER! YOU ARE STUCK!"
MIAMI, FLORIDA -- I purchased a computer for TigerDirect and there were no instruction pamphlets for it. I had some trouble with the computer and asked online and by phone for instructions and NEVER RECEIVED any HELP. They said most people that buy it knows what how to use it all and they won't give and manuals...
Now months later I made a purchase to TigerDirect while I was sound asleep. I received an e-mail about my purchase that they are charging my credit card. I can't reply to the e-mail. They use a no reply address. I have no links to click to let them know I did not order this. They took the privilege to order it for me since they kept my account on their file... I had to spend time on Mother's Day canceling their fraudulent order that they made for me. And still to this day no manuals for that junk computer.
TigerDirect has no right to steal from my bank account. They have no right to keep my banking info to steal from me. Since I did not order anything I could have easily deleted their e-mail never knowing about their FRAUD until I seen my account summary... LOL. Yes purchase CA ANTI VIRUS protection in my computer that I can't use because CA isn't doing its job. IDIOTS.
MIAMI, FLORIDA -- I bought 2 laptops from TigerDirect.com. One sent to me and one sent to my best friend. The one sent to me was perfectly fine. The one sent to my best friend was never received. He never received or signed for the laptop. However, the tracking number (from UPS) stated it was delivered. I called TigerDirect and they told me to call UPS (TigerDirect's shipper). I called UPS and UPS told me that TigerDirect have to file a claim. I believed UPS did a back track/tracing for the lost package.
I did not received a single call from TigerDirect notified the situation or an outcome of the case. I called back and they (TigerDirect) said that UPS closed the case because it was determined "delivered". I ask them how is that possible when my best friend did not received it? They said that's all they have and they told me to call UPS. I called UPS requesting proven evidence that the laptop was delivered. They (UPS) told me that I have to get that information from TigerDirect. They (UPS) cannot give it to me since I'm not the shipper. I called TigerDirect and they said that all the information they have from UPS is that it was "delivered" based on the UPS's tracking information.
It's ridiculous that I have to pay for something that was lost by UPS. I called my credit card company and filed a dispute. Now, I have a bill from a collection agency. I'll not pay for this laptop. I'll file with any/all company handling issues like this. I'll also make sure my voice be heard on the online rip-off forums because this is basically a RIP-OFF.
Worst Experience Ever. Do not use TigerDirect through Circuit City. They have the worst customer service and they are just a middle man. I bought a television from Circuit City and I called them to install it. They offered me a complete install at the same price as the television. I bought a 42" plasma so it wasn't cheap. I don't want to put the price. So they gave me a complete install price and I said "charge it to my credit card." They set up an install date and when the installers got here they were just a subcontractor working for TigerDirect. This subcontractor wanted an additional fee of over $800 to go ahead with the service. So here is my problem.
Don't call someone who is a middle man, go to a direct source. Complete install does not mean complete install with TigerDirect. They are just one expensive phone call and that's all they do. They also have charged my credit card for a number of different things which are now in disputes. BEWARE. STAY AWAY FROM THIS COMPANY.