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Bad Customer Service!!
Posted by Ieselp01 on 08/12/2013
EL PASO, TEXAS -- I ordered and paid for a battery for my son's laptop on 6/17/13 from Tiger Direct and the tech clerk check availability and it was in stock and I would have it in a few days. I returned to the store 2 weeks later to find out status of my order(sales order# 575006) and was told it was on backorder and there was no ETA?? At that time the tech clerk said I could not cancel order or request my money back.

I went back again three weeks later and was told the vendor never received TigerDirect order and my battery would ship overnight and of course charge TigerDirect. On 7/27/13 when the battery finally arrived I pick it up and come to find out the battery did not function?? Again 2 days later back to TigerDirect and they had to order which up to today there is no...ETA.. Again I spoke to the tech clerk who explained there was nothing he could do!! I spoke to woman tech clerk would tried to help but explained she was no familiar with the department? I spoke to one of the store manager who started out not so nice but I explained to him I was the customer and deserved to be treated with respect. My son is leaving for college and doesn't have the battery for his laptop. Very upset about the whole situation. I hope this gives you an insight of the way TigerDirect does their business. I will never a single thing from this company ever again!!

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Company Response on 08/14/2013:
I apologize for the inconvenience. Please email me at care@help.tigerdirect.com with your name and phone number, and a copy of this post. I will be happy to try to resolve this for you.
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Fraudulent Credit Card Charge
Posted by Llsmeltz on 03/02/2013
FLAGLER, SOUTH CAROLINA -- Received my credit card bill and found a $700 charge from Tiger Direct. Have NEVER used this company EVER. Reported to bank which initiated Fraud Investigation and cancelled card. Called Tiger Direct and was told they wouldn't tell me what was charged to my account even though I gave them the credit card (I cancelled the card). No one there today to talk to me but they promise someone will contact me tomorrow. LOL
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Posted by Tezrien on 2013-03-02:
I am sure it will take at least a day to have their loss prevention people to look into the purchase to see if it was online or in one of their brick and mortar stores, where the order is shipping to if online etc. Oh and it IS Saturday when most places main office is closed. I have ordered from tiger Direct for years and never had a problem with any of their products or service.
Posted by trmn8r on 2013-03-03:
This kind of issue involves staff who most likely are 9-5 Monday through Friday workers - you know, like the business office. I would expect to have this conversation Monday, though I suppose it is possible someone could help you on the weekend. I'm not sure you will get very far though - perhaps only reporting what happened and possibly giving them enough to do an investigation.

My guess is the reason you could not inquire about the charge is you didn't supply the same information (name/address) that the person who used your card did. In other words, they can't verify you are that customer, so they can't give you information about the transaction.

If this were I, I would wait for your credit card company and Tiger Direct to do a fraud investigation. Unfortunately, companies provide no (zero) information about the matter until they are done (could take a few weeks).

I've used Tiger Direct and had good experiences. Hopefully an investigation will show a third party is responsible for this fraud. Better yet, that it actually was a mistake and you were not a victim of fraud.
Posted by madconsumer on 2013-03-03:
i have used tigerdirect for purchase multiple times. never an issue.

if tigerdirect is going to do an investigation, i trust their policy is to only tell police the results, not the card h older. was a police report filed?

often times charge of this sort come from scammers who steal credit card numbers from other sources. where has the credit card been? who else has handled the card? scammers are very creative in their ways to capture credit card numbers.
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Worst company - screwed a $10,000 customer
Posted by Joanofarc on 06/18/2012
FLORIDA -- Purchased 20 desktop machines in the last 3 years from Tigerdirect. We gave over 10 references to other companies about their machines and in total gave them over $10,000 of business.

I called today for the first time regarding 2 of my machines purchased 13 months ago together on the same order simply did not turn on because of some faulty equipment. We are a small company so calling tech support in the middle of your work day is not easy unless its urgent. After 40 minutes on the phone with the support staff, I was transferred to David[snip], the supervisor. Simply put he said nothing personal but we can't help you since you are calling 20 days after the warranty expired. I've been a customer for over 4 years now and always always purchased all my machines from them without promotions or coupons. I felt really hurt that companies like this exist where they would give a crap about customers. I told him I will pay you money if that's what you need, because that's all you care about, and David specifically said "No, its not about the money".... at the end of the conversation, he told me the amount needed to charge and I told myself, it's always about the money for these crooked companies.

I told the supervisor that I will go out of my way to let the world know about this service and needless to say I regret purchasing every single piece of equipment from your company. I hope this complaint gets read by millions of people and hope this company goes under real soon.

Please email David [snip]@supportmypc.com or call him at 1-800-204-0319 ext[snip]

There is one unwritten rule in businesses, do not mess with die hard customers who will go out of their way for you and out of their way to not be with you.
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Posted by Cwazychicken on 2012-06-18:
It seems to me that anything with the word "direct" in it, is crap!
Posted by trmn8r on 2012-06-18:
These days warranties are king in computer technology. Even if you are a "die hard customer," you still are no longer under warranty.

I didn't know that TigerDirect did support - years ago they were just a reseller.

I am wondering how ths company "scr and and and and " you. If the warranty was expired, was there something else you thought you were eligible for that they didn't deliver?
Posted by madconsumer on 2012-06-18:
i have used tigerdirect for over 10 years for both personal and professional use. never any issues. once the warranty expires, tigerdirect has nothing to do with the item sold.
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Bait and Switch
Posted by Jimigreyghost on 01/26/2012
INTERNET -- TigerDirect.com order #P3766695. I ordered an Asus Open Box laptop and discovered the item was "not available" several days later. When I called to get an update, I was informed the laptop would no longer be available and I would have to order another brand. Is this a Bait And Switch or what? Needing a laptop, I authorized an upgrade to a more expensive and different brand only to be called a few days later and told I would have to answer a series of security questions. When I replied to the questions, I was informed that I had failed to provide the "correct" answers. This is a bunch of B--- S--- since I KNOW to the day, how long I have lived at my present address. I KNOW the year and make of my pickup truck since I owned, drove and registered it for 12 years. To my knowledge, I also had never heard of the people I was supposed to have known as presented by the interviewer! TigerDirect.com's "System" is flawed. It does not provide what what they advertise, is subject to incorrect security protocols and has yet to satisfy potential long term customer. I will look elsewhere for my future computer and accessories orders.

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Posted by madconsumer on 2012-01-26:
i have made a dozen purchases with tiger direct. once i had to answer some security questions, but that was due to a credit card block i had in place. once verified, the csr said this is to prevent people stealing credit cards and charging on them.
Posted by At Your Service on 2012-02-01:
Why would they ask a bunch of questions like that?
Posted by Slimjim on 2012-02-01:
Security questions to check on an order? Certainly can see the poster's frustrations.
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Refurbished Computers
Posted by DHO on 05/23/2011
MIAMI, FLORIDA -- I purchased a Dell OptiPlex GX520 "Off-Lease" Desktop PC from this company. It had a 30-day exchange/return policy. After five days it arrived. However, the keyboard that was sent did not have the correct plug. I called and they sent an adapter; another five days. The adapter did NOT solve the problem. I called and they sent a new keyboard; another seven days off the 30 days. We now discovered that the computer did not have the devices (ethernet controller, SM bus controller, etc) installed so the PC could not be used on the internet. I called. A disk was sent with the devices; another seven days gone. The package arrived on a Friday. I had to wait until Monday to have a tech walk me through the installation. Two more days gone. We got the PC up and running. We ran an Anti-Virus program and found that the machine had 118 viruses. Frustrated I waited until Monday to call TigerDirect. I explained the problem. Their response: Sorry your 30 day-window has elapsed. In other words SUCKER! YOU ARE STUCK!
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Posted by Marksmilitaria on 2011-05-23:
How much did you pay for this?
I know a **ready to go** desktop brand new can be bought at Staples/WalMart, etc for under $500.00
Posted by trmn8r on 2011-05-23:
This is a very helpful review.

I personally wouldn't buy a Dell new or otherwise unless it was the only manufacturer making computers. And whoever "refurbished" this should have put a brand new image on the hard disk. What a joke. When you had those problems, TigerDirect should have extended your return period.

With something like a desktop, they are so cheap I'd buy one brand new myself. Good luck.
Posted by chigrl on 2011-05-23:
Tiger Direct has always sold cheap junk. We learned that 33 years ago buying a baby crib toy. Stay away from them. Seems like everything is refurbished and doesn't work or soon won't work. They don't care about the customer
Posted by The Computer King on 2011-05-23:
You're taking risks with refurbished computers.
Posted by MRM on 2011-05-23:
Hey, somebody stole my favorite nic above!
Posted by Skye on 2011-05-23:
MRM, you'll ALWAYS be king!
Posted by madconsumer on 2011-05-23:
i have made many purchases with tigerdirect. i have dealt with the customer services reps a few times, and have been satisfied 100% with the results.
Posted by trmn8r on 2011-05-23:
Yes, I can see how that directly relates to them sending this poor guy a package of junk.
Posted by leet60 on 2011-05-24:
Off lease computers are always a risk. These are used buy businesses for 1-2 years on lease, generally have very heavy usage, running often 24 hours a day. The original configuration is often crippled (i.e. without ethernet, without drivers etc.) to prevent misuse by an employee of the original lease holder.

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TigerDirect equals FRAUD
Posted by Redanirish on 05/08/2011
MIAMI, FLORIDA -- I purchased a computer for TigerDirect and there were no instruction pamplets for it. I had some trouble with the computer and asked on-line and by phone for instructions and NEVER RECEIVED any HELP they said most people that buy it knows what how to use it all and they won't give and manuals....... now months later I made a purchase to TigerDirect while I was sound asleep. I received an e-mail about my purchase that they are charging my credit card. I can't reply to the e-mail they use a no reply address I have no links to click to let them know I did not order this they took the privliage to order it for me since they kept my account on their file.... I had to spend time on Mothers Day cancling their fraudlent order that they made for me. and still to this day no manuals for that junk computer. TigerDirect has no right to steal from my bank account, They have no right to keep my banking info to steal from me. Since I did not order anything I could have easily deleted their e-mail never knowing about their FRAUD until I seen my account summery...... LOL Yes purchase CA ANTI VIRUS protection in my computer that I can't use because CA isn't doing its job IDIOTS
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Posted by 2ruthtech on 2011-05-11:
Just to inform you CA antivirus is a virus...It is notorious for showing up and allowing you to purchase it. These are becoming more and more common. Your best bet is to take it to a technician for a virus removal. Also beware the email itself can be a virus too. It is always best to go to their website and locate the customer service number. If you need any help please let me know.But more than likely your information was stolen based on that. Also NO computer comes with a manual because there is too much information to give in order to tell you everything your computer can do you'd have to become a technician...
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Bait and Switch Online
Posted by Fsmtih57 on 11/26/2010
Selected a laptop, when checking out, the price changed.

Called and first they told me it was out of stock, but the website did not say it was.

Then they told me it was in stock after further review, but would not sell it to me unless I purchased the extended warranty.

Classic Bait and switch.

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Posted by Anonymous on 2010-11-26:
that's not bait and switch
Posted by Anonymous on 2010-11-26:
yep sounds about right to me. Wow really? Now they even FORCE you into buying these pointless warranty scams. WOW.
Posted by Anonymous on 2010-11-26:
Actually it kinda is a bait and switch. Bait and switch is offering a product at a certain price and then trying to sell something else at a higher pice. In this case they are trying to sell a warranty for a product to make more money
Posted by Starlord on 2010-11-26:
Shorty, my dear, that is upselling. While many people don't like it, it is legal, as all they are doing is trying to get you to spend more money, and you do have the right to say "No."
Posted by Anonymous on 2010-11-26:
They told the OP that they had to buy the warranty if they wanted the laptop at a certain price
Posted by Anonymous on 2010-11-26:
starlord, you must have missed the part where the OP said they would not let her purchase if without buying the BS warranty.
Posted by Starlord on 2010-11-26:
No, I didn't mniss it. It still is not bait and switch. In these forums, I have seen everything BUT bait and switch called B&S. Thank you for your input. While the salesperson did not correctly describe the transaction, it was a very clumsy attempt at upselling. I worked in an electronics store once and a guy came in wanting to buy a set of speakers. When I got through,he had purchased a whole new component stereo system. That was not bait and switch, either, but a masterful example of upselling. m If I had told hime we were out of the speakers he had in mind, but had a more expensive pair, THAT would have been bait and switch, and then only if we had advertised the less expensive speakers.
Posted by Anonymous on 2010-11-26:
Well, I can see the bait part, but there's really no switch part.
Posted by Anonymous on 2010-11-26:
ummm Starlord, upselling means that you are able to convince the customer to purchase other items. There's nothing wrong with that. but falsely telling a customer that they HAVE to purchase the extended (OPTIONAL) warranty, or they can't buy it....it IS bait and switch. They are offering a product A at price A, but have to purchase product A and B to get the price for product A. Thats bait and switch in my book.
Posted by Anonymous on 2010-11-26:
Bait and Switch definition:
•a deceptive way of selling that involves advertising a product at a very low price in order to attract customers who are then persuaded to switch to a more expensive product.
Google all definitions.
Posted by madconsumer on 2010-11-26:
i have used tiger direct many many times to purchase computers, software and other realted items. whenever i have been asked to purchse an extended warranty, i simply say no thanks, and the proccess goes on. never have i been pressured into buying it.
Posted by tnchuck100 on 2010-11-26:
"...but would not sell it to me unless..." - That IS Bait & Switch.
Posted by upchuck on 2013-08-04:
Tiger Direct is still at it in 2013 here in Florida - went there 8-3-13 after I reserved a HP Pro book with 8 GB RAM i5 for $649.99 they told me on the phone I had a 3 hour window to come and get it. I was there at 2 hours and 30 minutes as their store is about 75 minutes from home. Not only are Tiger Direct liars because took my name and phone number as they didn't hold the 1 of 2 machines they had there. The old blond manager in Tampa came over and said one was defective the other was sold and not held for pick up. Then they tried to switch me and my wife over to an inferior brand Asus and or a HP without the stuff I wanted on it. The blond manager in Tampa store also lied to my face and said they had 7 units in the store in the morning. When I called at 9:15 AM the lady taking my info, phone and card number down told me they had 2 units. So I spent a ton of gas to get there and they wasted about 2 hours of my time trying to get me to buy something else. They used to be very good as COMP- USA but not now as Tiger Tirect they are just a bunch of hustling liars in the Tampa store. I could have not been more pissed off than to waste my time and gas hustling down to pick up NOTHING. I guess I could have saved my time and driven the 8 miles to Clearwater, FL and put in a rquest. BUT NEVER AGAIN WILL I DRIVE TO THEIR TAMPA STORE and tlak to the bunch of liars again - NEVER.
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Tiger Direct's bogus Multiple UPS Tracking Number scam
Posted by HualapaiSkye on 05/31/2010
MIAMI, FLORIDA -- On May 12th, I placed an order with TigerDirect.com for a refurbished printer, a refurbished MP3 player, A Micro SD card with adapter and a cable (USB) for the printer.

I received shipping notification the next day, with a total of three Tracking Numbers for UPS. Although it seemed a bit odd to me that Tiger Direct would ship two separate 1 lb boxes for a small MP3 player, 6-foot printer cable and Micro SD card with adapter.

Now comes the part where things really get interesting. On May 18th, I receive one large box, obviously containing the refurbished printer. I question the UPS Delivery man very closely, telling him I am expecting *multiple* boxes: one large and two small. The UPS man tells me there is only ONE package on the truck for me -- that he is certain of this. I ask again if he is quite sure there are no smaller boxes that might have been overlooked and he assures me that this is the only package for me that he has received. He requests that I sign, which I do, thinking that perhaps the other items I'd ordered might have shipped separately and would arrive the next day, or may have been packed in with the printer.

The first thing I do, before opening the printer box is to check the Shipped Order email -- and am quite astonished to find ONE tracking number has been applied to the ENTIRE order. I open the printer box and check everything very carefully. Contents are the printer, cartridges, phone cord and AC adapter, manual, software installation CD and packing materials. The other three items ordered which, with shipping, come to a total of about $50 US are nowhere to be found.

I immediately contact Tiger Direct via telephone and speak with a tech named Lazaro who tells me "UPS probably has the rest of your order, or there has been some sort of mix up". He sounds very nice, very helpful and tells me he is contacting "the Department which handles these things." I ask him how long it will be before the problem is resolved, as I need the cable in order to test or use the printer. He assures me that the matter will be investigated and I will be contacted "in three to five days".

I or my partner take turns watching for the UPS truck, which never arrives. I let a full week go by and contact Lazaro at his extension. His attitude with me is now quite different. He takes a cavalier tone and tells me "UPS says they delivered your entire order." I tell him that I am not a liar and furthermore, that this does not appear to be the fault of UPS. I become less than friendly with him and inform him that I am sitting here with a printer that I am unable to use without the cable I paid for and never received. The player and SD card were meant to be a gift for a friend's birthday -- which occurred five days ago. Lazaro informs me he will "expedite" the process and is contacting the department "that handles these things." I ask Lazaro if I might speak directly with someone in the department and am informed that "no one in the department speaks directly with the public."

I tell Lazaro that I want an ETA for when I will be hearing back from TigerDirect and when my other merchandise will be received. He tells me he will call me back or I will be contacted in email. I ask him when I might expect that call or email. He tells me on Thursday or Friday, at the latest. I received neither. It is now early Monday morning (Memorial Day) and I sent complaint information to Tiger Direct when I sensed that Lazaro was being less than honest with me. I forwarded the Shipping email I'd received on May 13th and pointed out that two of the three tracking numbers not only indicated that some items had never left the warehouse, but somewhat mysteriously the tracking number associated with the printer would indicate (by weight) that one of the missing items would be the printer.
If I were a dishonest person, I'd tell them my printer had never been shipped -- the UPS tracking numbers indicate that "Billing nformation had been received from the Shipper but what was associated with the tracking numbers never left Tiger Direct's warehouse.

I point this out clearly in my letter of complaint and and sent a politely insulting letter inferring that I have received the entire shipment and am a liar and a thief. I send this letter back with comments requesting that someone with intelligence and logic actually track two of the three Tracking numbers, which *still* (now May 31st) indicate the remainder of my shipment is sitting in a warehouse. $50 may not seem like a lot of money, but when I order and a business takes my money, I expect them to ship my order rather than giving me a run-around. To date, I've received nothing but an auto-answer to the last email I sent.

The next step I'm taking is to contact the Florida BBB, who has had many complaints about Tiger Direct. And so, I urge the person who ordered two laptops and only received one to retrieve the original Order Shipment email and take a good look at the tracking numbers. This is Tiger Direct either being utterly inept or running a deliberate scam on consumers.

The UPS information is clear proof that it was not UPS who dropped the ball. One way or another, I will either get all of the merchandise I paid for, or Tiger Direct will refund the balance of money owed to me. They have lied to me, cast doubt on my character, ignored my request to review and resolve the obvious problem caused by claiming to have shipped under three different tracking numbers while using only one and applying it to the entire order and failed to deliver on any of their "promises".

In any case, I used to think positively of Tiger Direct, but now cannot recommend this company to *anyone* and, once this problem is resolved, will never order from them again. It is not such a bargain when you are ripped off for $50 or even $5.00, let alone hundreds of dollars. This company needs to be taken to task. I have kept my original "Shipped Order" email and downloaded all that data pertaining to the tracking numbers. Had I known what sort of questionable practices Tiger Direct was known for, I would have refused delivery of the printer and demanded my entire order be fulfilled before signing off on *anything*.

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Posted by madconsumer on 2010-05-31:
i use tigerdirect for all my computer needs. never had this type of issue with multiple boxes shipped.

sign into your tiger account, and click the other tracking numbers. it is not un-common for ups to lose small packages. in all the years i have used tigerdirect, they have always made good on errors or missing items. one just needs to allow them time to go thru their process.
Posted by MRM on 2010-05-31:
I, too, use Tigerdirect with satisfied results.
Posted by HualapaiSkye on 2010-06-01:
I'm happy to hear that you've had nothing but positive experiences with TigerDirect and hope you never have to go through the frustration of getting a complaint handled. Congratulations. Before this incident, I had nothing but positive things to say about this company. I recommended them to everyone without hesitation. Now, I'm looking at all possible alternatives and, when anyone asks, tell them I can only recommend TigerDirect with great hesitation because of the way I've been treated.

I've contacted this company TWICE by phone and in four messages sent to them asking them to simply do what you've suggested I do and have done -- and have gotten the run-around, have been ignored, misled about being contacted via telephone, have received email from their Complaint department which was stated in such a way that I was TOLD I had received merchandise that I had not. THEIR "Order Shipment" email was and still is proof. Three tracking numbers, two of which are clearly assigned to items sitting in their warehouse.

This is NOT how any business that wants to remain in business treats a customer who had been willing to believe TD would do what was correct. The one email I received regarding my Complaint was a politely stated insult which casts doubt on my integrity. This may be a very poorly-considered form letter or the writer just wanted me to go away and forget the 50 bucks.

Their "process" is now more than two weeks of silence, broken only when I remind them that the entire order I paid for has not been fulfilled. I am not the only complainant, and they have a NEGATIVE status according to the Florida BBB. I would like you to explain how such a fine company could acquire a bad reputation -- and it seems this has been more an issue in more recent times -- a time when experienced and loyal employees are often laid off and newbies who are likely receiving an hourly minimum wage are "in training" -- and some of these people will fumble. Some will not be honest. Some will be fired, after messing up a few orders -- and these orders, or some part of them, will languish in limbo.

Businesses are making bad decisions about where to make cuts, by firing competent staff, which ultimately costs them more in customer loyalty and has already ruined TigerDirect's once good reputation.

In past, I'd had positive experiences with TigerDirect. I'd never had to contact their "Customer Support", so was totally unaware of what an exercise in futility it can be. Put simply: run into brick wall at top speed face first. Back up and repeat until you've lost consciousness.

YOU may put the onus on UPS, however it was TigerDirect who sent me the email with multiple tracking numbers which "magically" became a single tracking number -- and curiously, one that was NOT assigned to the item in the order that was delivered and for which I signed; now how weird is *that*?!

The Order Shipment email was sent to me with what appeared to be an non-valid return address. Thus, one cannot simply FW their email to them (actually, you can, but it may be diverted to a Spam folder) -- and they've failed to give me a straightforward email address for the company when I requested one. I'm forced to enter redundant data into their forms and there does not seem to be a form directed to, or department which is named appropriately: COMPLAINT.

As for their "process", it is now approaching 3 weeks since the delivery of my order was botched. I'll give it one more try -- although it has been necessary for me to drive 50 miles locally to purchase the same USB cable for the printer because I actually needed to get work done.

The cable I ordered was on sale at half price, so you might imagine how thrilled I am to find myself paying a rather large sum for what was allegedly a "bargain" that was on its way to me but somehow managed to go nowhere (according to the two additional tracking numbers, my missing items are sitting in TD's warehouse awaiting pickup).

Does TigerDirect care that they've cost me time, full retail to buy a USB cable, a quarter tank of gas? I think the answer to this would be "NO". If TD was my company and I'd jerked someone around as much as they have me, I'd GIVE the merchandise to the consumer and refund their their money. I'd not accept this sort of incompetence from myself, so what makes you believe a company with staff and a warehouse (also, one assumes, containing staff) deserves to be given carte blanche?

And if, as you assert, UPS is the problem then why on Earth would TigerDirect not opt for another Shipper? The small boxes could have been shipped via the USPS at First Class Rate much more inexpensively. Heavy items can be shipped via UPS or FedEx Home.

When I cannot get an honest ETA from TigerDirect, when they promise to contact me no later than a certain day and fail to follow through multiple time, what reason do I have to believe they will EVER fulfill my entire order? Maybe in six months, they'll have gone through their "process". How nice that they can afford to be so laid back.

Without a time frame, with no evidence of commitment to do anything other than hang on to my money and read a script to me which is specially written so that I will believe they actually intend to solve the problem and will be nice and quiet and not rock their boat. However, this is precisely the sort of bureaucratic inaction that SINKS the boat.

As for mentioning their "process", "madconsumer", this makes me somewhat suspicious that you may be an employee of TigerDirect or are paid to locate complaints and attempt to make light of them.

What logical argument can you present to dispute my assertions when you claim to have had never had this type of issue, yet know so much about their "errors" and how they make good on errors and/or missing items? That it happened to the cousin of a friend of a friend?

IF TigerDirect was responding in reasonable ways to consumers, I'd not waste my time on this forum...nor would numerous other people who've had their money disappear into thin air.

FYI, I have never had a problem with UPS delivering multiple packages to me ANYWHERE in the continental U.S., regardless of the size of the package and regardless of whether there were multiple parcels in the shipment. And I assure you, I am not on the payroll of UPS, nor do I have any personal reason to defend them.
Posted by DLP on 2014-02-20:
I realize it's a few years down the line, but I have had an eerily similar experience with Tiger Direct on a recent order. A single order, which could probably fit in a single box, was shipped out in 3 boxes. Of those 3, one was received and the other 2 never arrived. Screw-ups happen right? Well, Tiger Direct has been utterly incompetent in dealing with the situation.

I had contacted them more than a dozen times, they never make good on their promises to email you back with X amount of time. I have to explain to them each and every time my whole problem over and over again, and after nearly two months I still only got a partial refund.They seem to treat me liked I'm trying to scam them, which doesn't make any sense whatsoever, who would waste hours upon hours for a relatively small refund! It's simply a matter of principle. Any other store , would have refunded the purchase price immediately.
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Request different shipper
Posted by Johiki2 on 04/11/2010
MIAMI, FLORIDA -- Recently I order products from Tiger Direct.com. Have used them before and did not have a problem till this last order. It was sent UPS and due to ongoing issues I have with the driver who delivers on our street the product was returned stating it was refused and it was not. So I will no long order from any company that uses UPS as their shipper. I did receive an order that was sent USPS without incident but bulk items are sent UPS. Due to UPS drivers issues they are biting the very hand that feeds them.
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Posted by Anonymous on 2010-04-11:
I'm sorry. I'm having difficulty trying to figure out what exactly this review is about. Is it about Tiger Direct, UPS, or USPS? The title of the review indicates Tiger, but all the issues you have seems to be an isolated incident (and possibly the mishandling of the incident) by UPS, and should not impact either your opinion of Tiger Direct, or the opinions of any other potential shopper of that same company.
Posted by tnchuck100 on 2010-04-11:
This review should be a UPS COMPLAINT not a Tiger Direct INFORMATIVE.

Most shipment delivery problems are local issues. For me it is FedEx that is the problem and UPS is great. I will not order from vendor's who will only use FedEx.

johiki2, you really should change the title to correctly reflect the problem.

P.S. - I just noticed you did post a UPS complaint as well.
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Tiger Direct Lost Package Rip-Off
Posted by HELPMEOUT on 01/21/2010
MIAMI, FLORIDA -- I bought 2 laptops from Tigerdirect.com. One sent to me and one sent to my best friend. The one sent to me was perfectly fine. The one sent to my best friend was never received. He never received or signed for the laptop. However, the tracking number (from UPS) stated it was delivered.

I called Tigerdirect and they told me to call UPS (Tigerdirect's shipper). I called UPS and UPS told me that Tigerdirect have to file a claim. I believed UPS did a back track/tracing for the lost package.

I did not received a single call from Tigerdirect notified the situation or an outcome of the case. I called back and they (Tigerdirect) said that UPS closed the case because it was determined "delivered". I ask them how is that possible when my best friend did not received it? They said that's all they have and they told me to call UPS. I called UPS requesting proven evidence that the laptop was delivered. They (UPS) told me that I have to get that information from Tigerdirect. They (UPS) cannot give it to me since I'm not the shipper. I called Tigerdirect and they said that all the information they have from UPS is that it was "delivered" based on the UPS's tracing information.

It's ridiculous that I have to pay for something that was lost by UPS. I called my credit card company and filed a dispute. Now, I have a bill from a collection agency. I'll not pay for this laptop. I'll file with any/all company handling issues like this. I'll also make sure my voice be heard on the online rip-off forums because this is basically a RIP-OFF.
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Posted by goduke on 2010-01-21:
Not paying the credit card company who fronted the money to buy the laptop may not be the wisest choice. They didn't do anything wrong. Hopefully they'll be able to back you up in the dispute. Definitely go through the BBB as well as your state's Attorney General's office to file complaints.

I remember ordering something from Tiger years ago. I don't even remember what it was, but I remember that the experience was so incredibly frustrating that I swore I'd never use them again.
Posted by HELPMEOUT on 2010-01-22:
Not paying the credit card company, was not my intention. I filed the dispute because the laptop was not received. They (chase credit card) did granted the dispute my way. That's why, now, I have a collection agency on my tail.

I did filed with the BBB. I'll take your advise and file with my state's Attorney General's office.

Thanks for your comment!
Posted by Anonymous on 2010-01-22:
It seems like if you would send the collection agency a certified letter requesting a Validation of Debt, they would be unable to produce one and would have to back off. If TD has a beef, it should be with the credit card company, not you.
Posted by HELPMEOUT on 2010-02-04:
Thanks for your advice Ken.
Posted by Anonymous on 2010-02-04:
How did this play out for you?
Posted by HELPMEOUT on 2010-02-05:
An employee of tigerdirect reply to my report on ripoffreport and he's looking in to the case now. It's been a couple days now but still nothing. I'll update with new changes.
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