Tires Plus

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Business Overhead
Posted by on
This message is for [snip - no names please] people who think automotive shops overcharge. Do people have any clue on how much overhead it takes to run an automotive shop, let alone any business. If you want a backyard mechanic to be working on your car, sure I am sure you could be getting it done cheaper somewhere else. A good automotive technician gets paid about 40k to 50k a year. If you as a company don't want to pay that then your going to have a shop full of backyard mechanics and whole lot of shop claims. The reason a lot of these technicians are getting paid this is a lot of your vehicles today are becoming more and more computer controlled than vehicles even 5 years ago. For instance, your top of the line Mercedes vehicles have computer controlled brake systems, some of your new Hybrid vehicles if you have not had any proper training on these brake systems you could potentially hurt somebody or even kill somebody by not properly shutting down the ABS system (the caliper piston literally shoots out of the caliper at a fairly decent speed). Plus, newer vehicles have a computer for just about everything on your vehicle today. The old saying is that newer vehicles have more computers on them than the Apollo 13 did. Also, take into consideration how much liability insurance is for and automotive shop, lease payments, equipment maintenance, equipment replacement, etc.

Those 2 post hoists you see in the shops run about $5000-$8000 roughly to purchase and install, new alignment racks are about $50,000 for the rack and the equipment and software, plus you have to consider the diagnostice equioment you have to purchase to be able to diagnose and repair newere vehciles (costs are anywhere from $5000-$30000 depending on the vehicle being serviced), the repair software to use with the diagnostic equipment. I could keep going, but I think you get the picture. So next time you want to complain about how much it costs for something, keep in mind how much it is to run from the backside of things. Businesses are here to make money, it's the nature of things, do you go into Applebee's or a Wolfgang Puck restaurant and complain about the price, sure you could go to a grocery store and your steak in the meat department and save money, but it wasn't prepared by Wolfgang Puck. So in other words your paying for quality, and convenience. There are about roughly 900 Tires Plus stores, and about 3000 Firestone stores, yes they are pretty much the same company, so if you have a problem with a repair you can take it to any one of these stores and have the problem resolved.

Say you have a head gasket done at a mom and pop shop, which is fairly expensive and time consuming work, you take your car on a 3000 mile round trip, 600 miles into the trip your head gaskets fail again, you think the next shop is going to do them again and just send a bill to the original shop that did the repair and let you take your car, no you are going to have to pay for it again, then when you get home you are going to have to have to go back to "Bob's" repair down the street from your house and try to get back that say $1500 the charged you to do it the first time, Tires Plus or a Firestone store would just take care of it (beautiful thing about big corporations and sister stores). I could keep going about this downright ridiculous stupid complaint. So the next time you want to complain about the price of something, stop and think about how much and what
it takes to run the backside of the business!!!!!

P. S.-- Also a lot of part manufactures are starting to not give warranties on parts unless certain procedures are done during the repair, or if the parts are not installed by professional technicians (that means they are asking for repair receipts). Do you think that a vehicle warranty company wants a backyard mechanic working on there vehicles, no, they make sure that the repairs are being done by highly qualified reputable shops.

Eric Glassmaker
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MSCANTBEWRONG on 06/03/2009:
One're an auto technician. Honestly, I don't mind paying a fair price for good service but I don't like being taken advantage of or ripped off. Some of these reputable places rip people off plain and simple.
LST on 06/11/2010:
I agree with MSCANTBEWRONG hands down. I had wheel balance & alignment done on my car at Tires Plus for the first time today. I drove it home and my steering wheel was STILL veering to the right just as nothing had ever been done to it!!! Guaranteed I will NOT be a repeat customer and will advise everyone I know to NOT go there.

I am utterly dissatisfied (PO'd if you'd like) that a job so standard can be so poorly performed by these folks who claim they use "state of the art" diagnostic tools!!
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Very Responsive To Identity Theft Credit Card Fraud
Posted on
My ex wife established nearly $120,000 in fraudulent debt against my name over the couple of years leading up to our divorce. Some of the companies involved have been very gracious and helpful, a few not so much, and a couple more truly unhelpful and entirely unprofessional.

Tires Plus, owned by Firestone, was the very first to immediately recognize this for what it is: fraud. I had to do nothing but point up to them that the account was opened physically in one of their stores, and that the credit application bore a forgery of my signature and they immediately stopped reporting it as my debt and stopped trying to collect from me.

I was very heartened by this and it helped me greatly in dealing with the rest of this fraudulent debt.

Thanks, Tires Plus and Firestone!
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At Your Service on 01/18/2012:
That's good to know. One of our commenters here was just saying how they didn't believe compliments held the same validity or weight as the complaints. I find it just the opposite and appreciate seeing it done. Thanks for letting us know Mike. And please keep us posted about the other issues.
Anonymous on 01/18/2012:
Mike wrote 4 reviews today; all about identity theft.
At Your Service on 01/18/2012:
I now realize that. I just left a message about it under his last one.
Cwazychicken on 01/18/2012:
Identity theft is the worst. I hope you get it all taken care of mike. While I have poor credit, I could not imagine losing 100k in theft! That is just crazy and I hope your ex has to pay it all back.

Btw, is it against the rules to post 4 reviews a day? I find his reviews helpful on which companies are helping with his debt and which are not. Seems they are all about different companies.
At Your Service on 01/18/2012:
I would think so as well Cwazy. These reviews, in the way they are written, are not bad at all. My only concern is that it may not be the best for Mike to post all of this on the net.
Cwazychicken on 01/19/2012:
That is true, If there is a criminal investigation in this, probably would not be the best idea but still I got to say its nice that some companies will work with someone in this situation. And its horrible how anyone could do this to someone they once loved.
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Made a bad day a little better
Posted by on
APPLE VALLEY, MINNESOTA -- Last Friday was a very bad, very sad day for me-had to give one of my cats to the Humane Society. So needless to say, I was, and still am, a wreck. Anyway, my headlight had burned out a few days before, and I had to get it replaced since the cops in my town like to pull you over for that kind of stuff, and I had to take my son to a football game that night. I usually replace them myself, but for some reason, I couldn't get the bulb out, and I had no energy to try.
I called Tires Plus in Apple Valley. They were booked for the night, but the guy (I hate to say that I can't remember his name) said to bring it in and they would try to fit me in. I brought it in and spoke to someone else. He quoted me a price of $46, which is a lot more than it costs to do it myself, but who was I to argue? He also said he would call me when it was done. I told him I had to wait since I had no ride home. He said it would take at least a half hour to replace, and that was just after they were able to get it in. The man who had spoken to me on the phone was right there and said that he would get it in now. He probably wanted the mental mess (me) out of his shop and not scaring away the customers.
It was done in 15 min, and he himself did the work and charged me $26.
I thanked him for squeezing me in, and he said he just wanted to make sure I was driving safely.
It's the little things like that that make a difference. He could have told me to pound sand or made me wait for hours, but he didn't. He took time out of his busy schedule to help me out, and he charged about half what was quoted. I wish I could remember his name-it's probably on the work order that I can't find. But in any event, thank you to him and to Tires Plus in the AV. It was a bright spot in an otherwise lousy day.
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Alain on 10/19/2010:
I'm very sorry to hear about your cat, skelly, particularly as I'm a pet owner myself. It's very nice that despite your very difficult day you found the time to write a compliment for someone the helped you out. Best to you and hoping things get better with some time.
Venice09 on 10/19/2010:
I agree with Alain. It certainly was thoughtful of you to take the time to write this compliment. I'm glad they took care of you and at a good price. Hope you're feeling better soon.

My husband and son were both stopped within the same week for broken lights. The police here are sticklers, too. It's better to get it fixed before you get pulled over. ;)
skelly39 on 10/19/2010:
Thanks, Alain and Venice. Hopefully some fantastic family will adopt him shortly so I can stop worrying about him.
At least I don't have to worry about my light!
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Costly "FREE" Oil change
Posted by on
7119 HIGHWAY 85, RIVERDALE, GA 30274, GEORGIA -- August 2008 - Upon going to Tires Plus to get tires rotated on 2 vehicles in one day, they completed vehicle 1 and was done in a reasonably amount of time. While waiting for vehicle 2 to be done, they apparently forgot that I was waiting for the 2nd vehicle. So from about noon until almost closing I sat waiting to have tires rotated. Due to the mix-up, the M. O.D. (Manager on Duty) offered me a "FREE" oil change for my troubles. Two weeks later, I had my vehicle taken in for the oil change. The Technician didn't bother to ask what type or kind of oil we had been using in the vehicle and decided to just go with what the car manufacture suggested. My SUV is a 2002 Dodge Durango and I have not had any problems with it until this "FREE" oil change. Tires Plus used a synthetic oil in my SUV which was not the type oil that has been used previously. This oil cause my SUV to lose pressure and knock really badly. Upon contacting the Manager at Tires Plus, he said that it was not their fault and that they only put the oil in that was suggested by the manufacture. Finally, after many calls the manager decided to change the oil again and use the type we had been using. However, it was a bit late and the damage had been done. Even after calling the HQ and sending them a letter of what had happened, they refuse to acknowledge this issue. Over the course of a week after the oil change I had to have my SUV towed 3 times. I finally had to take the vehicle to the Dodge dealership to fix the problem and spent over $2500 in a matter of one week for what was supposed to be a "FREE" oil change. I would not recommend Tires Plus for any service.
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Alain on 09/11/2010:
I use a local mechanic for all my cars work. Just like my doctor knows me individually, my mechanic knows my car. If the damage can be proven to be a result of Tires Plus using the improper oil, you might get a lawsuit out of it, but the fact they used manufacturers recommendations would probably cover them and it would be an expensive, time consuming process for little or no return.
MRM on 09/11/2010:
I cannot see how by following the manufacturer specs that they could have ruin the engine.
Alain on 09/11/2010:
Your right, MRM, it wasn't "improper oil" if it was spec'ed. Thanks for the correction.
Anonymous on 09/11/2010:
I've heard stories that if you have always used standard engine oil in your car, and switch to a synthetic, that it surely CAN be bad for your engine. I have an older car and have always used stardard oil. I will continue to use standard oil in it.
Sothrngirl on 09/11/2010:
MRM -If the car is an older model car with over 100k miles and has used standard oil, it makes a difference. However, newer model vehicles can use synthetic oil with no problems. Therefore, Tires Plus switch to synthetic oil, proved very costly.
old newfie on 09/11/2010:
Synthetic oils are sometimes not suggested to use on new engines during the break-in period, but in your dodge it should be fine. Are you sure they used synthetic oil because it cost's a lot more than standard oil and it was a free oil change. These motors are also known to sludge up causing the same knocking and oil pressure loss. Google it you will find tns of people with the same problem.
JD on 05/22/2011:
I have another Tires Plus horrific story. I took my 2000 Ford Excursion to Tires Plus in Lone Tree CO for a standard oil change. After a short time the engine begin to knock really bad. I check the dip stick and it didn't register any oil. I had it towed to Tires Plus, upon which they called in an adjustor to inspect the problem. I was there to witness the inspection and when we drained the oil there was barely 2 quarts of oil in an engine that takes 6 quarts. The manager immediately stated that my engine must really burn oil which was absolutely ridiculous. This vehicle has never burned any oil and is serviced every 3,500 miles. Even the inspector laughed at the manager’s comment. I thought everything would be taken care of but to my surprise the corporate office called me and said this was my problem for not checking the oil / dip stick. I responded that you must be kidding me and asked for a copy of the inspectors report but was told that they were not obligated to provide me a copy. The repair will cost between $5-9K depending on if I go with a rebuilt engine or a new one. I am planning to take legal action against Tires Plus. Warning to everyone, do not take your vehicle to Tires Plus for any service!!! I wish I had read of any the problems people have experienced with this company.
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Unbelievably Poor Repairs, Unprofessional, Complete Sham!
Posted by on
SUWANEE, GEORGIA -- On Wednesday, August 22nd I took my vehicle in to Tires Plus on Lawrenceville-Suwanee Road for repairs and maintenance that I knew legitimately needed to be done. Once the vehicle went through diagnostic they explained what was wrong with my power steering and the tech who showed me even said that it could lock up at any time and instead of just needing to replace the power steering hoses and reservoir, he'd have to do the rack and pinion also. Fine. I was also having my tires rotated and balanced, an alignment and oil change. A couple of days later I noticed the tires were rotated side to side instead of front to vehicle is FWD so that served no purpose.

But the terrible part was this morning. While driving my child to school, my power steering went completely out. Fortunately I was on a neighborhood road, or it could have been deadly. Had it happened while I was turning across a major road or on the interstate, it would have been tragic. If I did not have arm strength there is no way I could have made it back home. Once I flagged down a neighbor to take my child to school, I got back to my house to discover my reservoir was completely empty and there was fluid all over my driveway and the street. In addition it was on my tire and still dripping out after 20 minutes. When I called them, all I got from the service manager was him whining about 'don't yell at me ma'am' and 'there's no reason to be ugly'. Neither of which was I doing. I was angry and it showed in my voice. I instructed them to come get the vehicle and "I want you to make it someone's life's work today to fix that car and fix it right". I have been waiting now 3 hours and have received no phone call.

In addition to the potentially horrid safety outcome, I am scheduled to travel tomorrow. Had this happened hours away from my home, he would have REALLY heard me yell. I will be insisting on a full refund of all the previous work as well as a written guarantee that any damage incurred from this incident will be repaired, correctly and professionally, at no charge. He must think that a woman can't figure these things out, but this single mom is about to show him quite the opposite.
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memoryx57 on 09/02/2010:
Starlord, I could be wrong but the way I read this is that she DID have the work done on the power steering. The op may want to come back and clarify.
old newfie on 09/02/2010:
I know it's hard but when things go wrong try not to look at the worst that could have happened. Thank-fully you were not hurt and you were not in any danger. If you did get the power steering fixed(not sure in your post)and it failed, remember that they are human and give them a chance to fix it.You will get more with honey than salt.
LPayzant on 10/12/2010:
@Starlord, I'm wondering if you are the owner and trying to scuttle my thread.
I most certainly DID have the work done, because I trusted them, which was later proven to NOT be done correctly, by a very reputable source. I gave them plenty of chance to fix it and paid them plenty of money to do it. I also paid for several other services which were not done correctly (maybe they think a female won't notice when tires are not rotated correctly or find out that Auto Trans fluid is in the PS fluid reservoir...which was NOT correct for this model year). I have never, never, never considered posting to a site like this, but this was thoroughly inexcusable. I have since had to pay several hundred dollars more to replace and repair what was allegedly done in the first place. Yes, I did take it back to them and they whined about something not being foreseeable. They did NOT do the work advised in the TSA correctly or fully. All those high tech diagnostic tools, all those highly trained mechanics, and no one could have foreseen a hose that wasn't connected properly would come undone?
@Old Newfie...I can tell you I am an extremely patient person and those who know me, know that it took an enormous issue for me to take this to the degree that I have. I am very much a person who works things out directly, without assuming malice. Unfortunately, I am not even close to being the only one, as I have discovered after reading many reviews afterward. In addition, my mother informed me that her husband's car had been completely taken apart during an oil change and he was told he needed $1000 in repairs or his life was in danger. WITHOUT his prior consent.
What angers me the most about the entire situation is being told by Tires Plus Corporate that they 'have no jurisdiction over licensees, only corporate-owned stores'.
So far, I have shelled out nearly $900 to correct a problem they said would be easy and under $400. It's always easy to be careless and use substandard parts, isn't it?
Anonymous on 10/12/2010:
I am so sorry that happened to you OP and I hope you get it resolved soon at no additional cost. I also feel preyed upon by mechanics. We are completely at their mercy if we have no knowledge of auto repair and if we did, we wouldn't be there asking them to fix it. They know this and take full advantage of it. Try try try to approach these things more calmly though. I think had you been nicer, you would have gotten an immediate response. Always try to be nice first THEN if it doesn't seem to work, do the matrix and turn inside out. I bet you make more progress. Good luck with that and I am glad you and your child weren't hurt.
LPayzant on 10/13/2010:
Just because I posted in anger does not mean I wasn't "nice" to these people to begin with. It's interesting how the comments seem to be directed at me personally, and my perceived behavior, vs. what this company did and has done to what turns out to be a lot of people.
Well, lesson learned: if you want to help warn people about something, don't put it on a consumer website. Put it out on your Facebook page instead. That way the 300 something people on your friend list will be far more interested in facts than in taking a 44 year old, intelligent, well-mannered, 99% positive person to task for what they've decided is a result of your own bad behavior.
PepperElf on 10/13/2010:
just because someone questions you or disagrees does not automatically mean they're an employee, owner or anyway related to the company you dealt with.

hell if that were true... I'm apparently an employee of several banks, winn dixie, and several airlines. hell I might even own them too.
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Posted by on
EAGAN, MINNESOTA -- DO NOT GO HERE!!! They may give you the cheapest quotes for a car repair (that's why I initially went there) but the parts they put in are CHEAP and WILL BREAK!!
I first went in because my vehicle was having a hard time starting. They determined that my fuel pump was bad. Fair enough, that's kind of what I expected was wrong. Then the sales manager very slyly convinced me that the front breaks needed to be replaced so I went with it. While they were at it, they checked for leaks in my A/C and recharged it.
I drive my car off of the lot and get onto the freeway and my car starts dying. Just completely stalling and shutting off. So they came with a tow and brought it back to the shop where they determined it was a bad fuel pump and they would replace it. So I get my car back again and no more than 24 hours after my car is having a hard time starting AND my A/C doesn't work anymore. So they determine that it's ANOTHER bad fuel pump and NOW my A/C is leaking and needs a new condenser. So I (stupidly) okay the condenser to be replaced and he calls back shortly after telling me that they broke a pressurized line and it's going to cost another $150 to replace. Bah.. okay so I did it (again, stupidly). So I get my car back and NO MORE THAN 12 HOURS LATER the A/C stops working. So I AGAIN bring it back to them and now it's the Evaporator which is leaking and it will cost $894 to replace. That's when I finally stopped.

SPARE YOURSELF THE TIME AND MONEY BY GOING SOMEWHERE ELSE!!! They WILL give you the runaround until they get the most money out of you as they can!!!!
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skelly39 on 08/27/2010:
I know exactly what Tires Plus you're talking about. I don't know if the same manager is there but he was a complete jerk. They put a junk clutch in my truck and a year later tried to say I somehow broke it. They eventually covered it under warranty but what took 4 hours to fix when I was paying them took 3 days to fix when I wasn't. I wrote a complaint e-mail and ended up getting a bunch of gift cards. If nothing else, do that so at least you can get a free oil change or two. The Apple Valley location is better. Not great, but better.
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Great Customer Service
Posted by on
Rating: 5/51
ORANGE CITY, FLORIDA -- Within the hour of having my tires installed an attendant came over and explained that one tire has not arrived and that the wait will be longer. I had to take my son to work at that point. They drove my son to work for me while my tires where installed. Beyond and above customer service. Awesome!
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Posted by on

I had a problem with my engine check light, so went to tires plus for engine inspection. They told me the possible problem. Since fixing the problem was quite expensive affair so I wanted to get a second opinion and also wanted to know more about it thought internet. But when I called back these guys for the error code they detected for my car's problem (error code was also not mentioned in the diagnostic report given to me) they made unacceptable excuses of not providing it to me. This was really very discouraging to continue services with them. And I also felt cheated, as I could not get complete information for my diagnostics.

I think I would never go to tire plus again!!!
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chemman on 12/06/2007:
Did you pay for the inspection? If so, I can see why you'd be upset they won't give you the error code. If they did the inspection for free with the expectation of you having the work performed there, I can understand why they are not willing to give you the code. They are not in the business of figuring out what is wrong with your car for free so you can go fix it yourself.
Anonymous on 12/06/2007:
I agree with chemman.

I also wouldn't go to a tire store for engine problems,but that's just my opinion.
ejack053824 on 12/06/2007:
Chemman...I agree 100% with ya there!

Steve is right to. No way I would take my car with engine problems to a tire store.
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Tires Plus
Posted by on
KENNESAW, GEORGIA -- 2000 Toyota Camry's "check engine" light illuminated. Codes read by Toyota dealership/Advance autoparts all said "egr system". Egr valve and sensor were replaced, and the light kept coming on. Tires plus claimed to have diagnostics available to them (that Toyota dealership was unable to perform) to pinpoint exact part causing the "check engine" light. Took Toyota camry to tiresplus at 11:28 am, "Ben Garcia" said it would take an hour, and told us we had to drop it off, no waiting allowed. Called every 45 min all afternoon- were told it hadn't been looked at yet- called at 3:45, explained we needed the car and were on our way to get it. We go there, and "Ben Garcia" informs us that full payment of services not done is required to return our car. He explains that it is a "downpayment", even tho we are paying the total price, bc the job isn't complete. I suggest that since they had the car 4.5 hours, for what was claimed to be an hour job, and only ran the codes (free at any autoparts store, and we told them the results), that we leave without paying.

Payment is only due when a service is done. Since they are only spitting out the exact code WE gave them we don't believe they even looked at the car. Ben Garcia refused to give back car until we paid. BEWARE Tiresplus in Kennesaw!
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steve101 on 10/06/2007:
I find it hard to believe that a Toyota dealership doesn't have the equipment to diagnose a Toyota but a tire store does. You should have gone back to the dealership.
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Bad Service High Prices
Posted by on
I had some noise coming from rear of my car so I when to my local tires plus to check on problem. They find that my brake caliper was stuck and brake pads needed to be replaced and they recommended to change it on both sides. Estimate was $ 600 after some discounts it came to about $ 500. They had job done in about 1 hour ! But problem is after find out that brake caliper for my car costs about $ 25 so for 2 of them is $50 and pads cost about $ 25 so total parts they used cost $ 75 plus labor $ 90 hour plus taxes and other fees they should not charge me more than $ 200 ! They overcharged me about $ 300 ! They also charged me $ 45 for oil change and I was promised 1 hour wait time but they made me wait for 4 hours ! Before that I replaced two 15 inch front tires for 175 and asked for all season tires but they installed winter snow tires in August ! So my advice just stay away from them and check your local parts store for parts you need buy parts your self and heave mechanic do the job you will save lots of $$
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tnchuck100 on 04/01/2007:
Repair services generally won't let you supply your own parts. The buy them wholesale and sell the to you retail. It is part of their profit structure.
CodeKer on 04/02/2007:
Your bad grammar must have cost the other $300.00.
rhondam718732 on 04/02/2007:
OF course if you price parts like brakes at a discount store you are always going to come up with a cheaper price. That's the difference between buying them on your own and doing them or paying someone to do them.
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