Tires Plus Consumer Reviews - Page 2

SUWANEE, GEORGIA -- On Wednesday, August 22nd I took my vehicle in to Tires Plus on Lawrenceville - Suwanee Road for repairs and maintenance that I knew legitimately needed to be done. Once the vehicle went through diagnostic they explained what was wrong with my power steering and the tech who showed me even said that it could lock up at any time and instead of just needing to replace the power steering hoses and reservoir, he'd have to do the rack and pinion also. Fine. I was also having my tires rotated and balanced, an alignment and oil change. A couple of days later I noticed the tires were rotated side to side instead of front to back... my vehicle is FWD so that served no purpose.

But the terrible part was this morning. While driving my child to school, my power steering went completely out. Fortunately I was on a neighborhood road, or it could have been deadly. Had it happened while I was turning across a major road or on the interstate, it would have been tragic. If I did not have arm strength there is no way I could have made it back home. Once I flagged down a neighbor to take my child to school, I got back to my house to discover my reservoir was completely empty and there was fluid all over my driveway and the street. In addition it was on my tire and still dripping out after 20 minutes.

When I called them, all I got from the service manager was him whining about 'don't yell at me ma'am' and 'there's no reason to be ugly'. Neither of which was I doing. I was angry and it showed in my voice. I instructed them to come get the vehicle and "I want you to make it someone's life's work today to fix that car and fix it right." I have been waiting now 3 hours and have received no phone call.

In addition to the potentially horrid safety outcome, I am scheduled to travel tomorrow. Had this happened hours away from my home, he would have REALLY heard me yell. I will be insisting on a full refund of all the previous work as well as a written guarantee that any damage incurred from this incident will be repaired, correctly and professionally, at no charge. He must think that a woman can't figure these things out, but this single mom is about to show him quite the opposite.

EAGAN, MINNESOTA -- DO NOT GO HERE!!! They may give you the cheapest quotes for a car repair (that's why I initially went there) but the parts they put in are CHEAP and WILL BREAK!! I first went in because my vehicle was having a hard time starting. They determined that my fuel pump was bad. Fair enough, that's kind of what I expected was wrong. Then the sales manager very slyly convinced me that the front breaks needed to be replaced so I went with it. While they were at it, they checked for leaks in my A/C and recharged it.

I drive my car off of the lot and get onto the freeway and my car starts dying. Just completely stalling and shutting off. So they came with a tow and brought it back to the shop where they determined it was a bad fuel pump and they would replace it. So I get my car back again and no more than 24 hours after my car is having a hard time starting AND my A/C doesn't work anymore. So they determine that it's ANOTHER bad fuel pump and NOW my A/C is leaking and needs a new condenser.

So I (stupidly) okay the condenser to be replaced and he calls back shortly after telling me that they broke a pressurized line and it's going to cost another $150 to replace. Bah.. okay so I did it (again, stupidly). So I get my car back and NO MORE THAN 12 HOURS LATER the A/C stops working. So I AGAIN bring it back to them and now it's the evaporator which is leaking and it will cost $894 to replace. That's when I finally stopped. SPARE YOURSELF THE TIME AND MONEY BY GOING SOMEWHERE ELSE!!! They WILL give you the runaround until they get the most money out of you as they can!

My ex wife established nearly $120,000 in fraudulent debt against my name over the couple of years leading up to our divorce. Some of the companies involved have been very gracious and helpful, a few not so much, and a couple more truly unhelpful and entirely unprofessional.

Tires Plus, owned by Firestone, was the very first to immediately recognize this for what it is: fraud. I had to do nothing but point up to them that the account was opened physically in one of their stores, and that the credit application bore a forgery of my signature and they immediately stopped reporting it as my debt and stopped trying to collect from me. I was very heartened by this and it helped me greatly in dealing with the rest of this fraudulent debt. Thanks, Tires Plus and Firestone!

55305 -- HIGHLY NON-COOPERATIVE!!! I had a problem with my engine check light, so went to Tires Plus for engine inspection. They told me the possible problem. Since fixing the problem was quite expensive affair so I wanted to get a second opinion and also wanted to know more about it through internet. But when I called back these guys for the error code they detected for my car's problem, (Error code was also not mentioned in the diagnostic report given to me.) they made unacceptable excuses of not providing it to me.

This was really very discouraging to continue services with them. And I also felt cheated, as I could not get complete information for my diagnostics. I think I would never go to Tire Plus again!!!

KENNESAW, GEORGIA -- 2000 Toyota Camry's "check engine" light illuminated. Codes read by Toyota dealership/Advance auto parts all said "egr system". Egr valve and sensor were replaced, and the light kept coming on. Tires Plus claimed to have diagnostics available to them (that Toyota dealership was unable to perform) to pinpoint exact part causing the "check engine" light. Took Toyota Camry to Tires Plus at 11:28 am, "**" said it would take an hour, and told us we had to drop it off, no waiting allowed. Called every 45 min all afternoon- were told it hadn't been looked at yet- called at 3:45, explained we needed the car and were on our way to get it.

We go there, and "**" informs us that full payment of services not done is required to return our car. He explains that it is a "downpayment", even tho we are paying the total price, bc the job isn't complete. I suggest that since they had the car 4.5 hours, for what was claimed to be an hour job, and only ran the codes (free at any autoparts store, and we told them the results), that we leave without paying. Payment is only due when a service is done. Since they are only spitting out the exact code WE gave them we don't believe they even looked at the car. ** refused to give back car until we paid. BEWARE Tires Plus in Kennesaw!

I had some noise coming from rear of my car so I went to my local Tires Plus to check on problem. They find that my brake caliper was stuck and brake pads needed to be replaced and they recommended to change it on both sides. Estimate was $ 600. After some discounts it came to about $ 500. They had job done in about 1 hour! But problem is after find out that brake caliper for my car costs about $ 25 so for 2 of them is $50 and pads cost about $ 25 so total parts they used cost $ 75 plus labor $ 90 hour plus taxes and other fees they should not charge me more than $ 200!

They overcharged me about $ 300! They also charged me $ 45 for oil change and I was promised 1 hour wait time but they made me wait for 4 hours! Before that I replaced two 15 inch front tires for 175 and asked for all season tires but they installed winter snow tires in August! So my advice just stay away from them and check your local parts store for parts you need. Buy parts yourself and have mechanic do the job. You will save lots of $$.