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TiVo Lifetime Service


2 Reviews & Complaints

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Dual Tuner TiVos Obsolete With Digital Programming
Posted by Binkrrr on 12/11/2008
MASSAPEQUA PARK, NEW YORK -- My Tivo dual tuner with lifetime service will no longer tape 2 shows at once. (Whole reason I bought it). When I called TV I was basically told oh well.....

I explained that I could understand the need to purchase a new BOX (cable card ready) but I wanted my lifetime service transferred. To date I have gotten nowhere. I'm sure I'm not the ONLY person with this issue.

I have written to TV headquarters in both California and New York City. I have spent a LOT of time with TIVO's extremely poor telephone "support". I just mailed away follow up letters to TV and also Consumer Affairs this time.

I only hope many more people press this issue.
     
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Posted by Sparticus on 2008-12-11:
I'm always skeptical of any "lifetime" warranty or service... They always seem to embed somewhere deep in the small print a way out of the contract after a few years or if you actually use the product!

Many of these lifetime services are only for the exact product you purchased... So if technology changes (like it did), then you are pretty much screwed.

In this case the gamble did not pay off. I'm not sure if you are going to win this one. I hope you do, but I'm guessing they are protected in their contract somewhere...
Posted by madconsumer on 2008-12-11:
who is TV?
Posted by Hugh_Jorgen on 2008-12-11:
Well, since the old Tivo boxes are incompatible with the coming technology, their "lifetime" has come to an end, hasn't it?
Posted by binkrrr on 2008-12-12:
I only hope that everyone in my predicament contacts TIVO. I'm sure they knew digital TV was coming and what that would mean to us.....
I might not win but I will go down fighting!!
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Breach of contract
Posted by Poorgrandchildren.com on 01/14/2008
TIVO offered me lifetime HD service for about $400 which I accepted and paid by credit card, thus creating a contract. Instead of lifetime service, they sent me a piece of paper saying that I can get the service by activating the service. The only problem is that activation means that I now have to give someone else my credit card information, and there is no valid reason they need this information two times.

Since this was not part of the contract, I have refused to give my credit card information for the second time, and they remain in violation of the contract, refusing to deliver the service unless I yield.
     
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Posted by CrazyRedHead on 2008-01-15:
Did you sign anything, if so, what does it say?
Posted by GothicSmurf on 2008-01-15:
Perhaps you have to give your credit card information to verify that you are indeed the correct person?
Posted by poorgrandchildren.com on 2008-01-15:
I gave credit card and delivery information by internet to buy the service. Two representatives and two managers never said that they needed the credit card information for the second time to verify that I am the correct person.
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