I recently upgraded from TiVo dual tuner to an HD dual tuner. Suddenly I cannot get On Demand movies from Comcast. TiVo tried to say you can NEVER get that from Comcast if you have TiVo, but I told them it only started once they put their card into my cable box. They just said, "oh." Like, no biggie. It is a big deal. They've robbed me of a big part of my cable TV service.
Also, TiVo consistently cuts off shows before they're over. I mean up to a minute. Not shows that run long, like Idol - regular shows. And they are RUDE when you call to ask about why or to get information.
If there was a comparable DVR service out there I'd switch. For now, I'm stuck living with TiVo's limits. But can't they at least get nicer phone reps?
I prepaid for a years worth of service and TV continued to bill my credit card for a years monthly fee! When I requested a refund for this double billing my request was denied. Not only were the customer service people not helpful - they were increadably rude. 2 Replies - Latest reply on 10/15/2009Add reply
Before entering into a relationship with TV (tee-voh), carefully consider the difficulty you will most certainly encounter when it inevitably comes time to "break up" with TiVo.
After 2 and 1/2 years ... read full review3 Replies - Latest reply on 09/06/2009
TIVO = Buyer Beware
CALIFORNIA -- TIVO is probably the absolute worst company or business in a service related industry that I have ever dealt with. And considering what I do for a living – that is saying something! I am an American ... read full review1 Replies - Latest reply on 07/15/2009
I have had TV service since 2002. I am now on my 4th tivo. I received the TV in November of 2008 but did not use it or set it up until April 2009. I had a serious problem that required a replacement of the unit in June 2009. After being informed by their agent that my warranty did not start until April when it made its first call in I had 90 days from then for free replacement if the problem occurred again. It did and when I called the next day I was informed that the info he gave me was wrong and that I would have to pay 50 dollars plus ship the unit back at my own expense and wait 7 to 10 days after that to get a refurbished unit with only a 90 day warranty. Remember, this is a 600 dollar unit and my fourth one at that. my original warranty would have expired in November even at their revised start date, now it expires in September. I have been very pleased with TV for seven years but I will change as soon as there is an alternative.Add reply
In Feb 2009 my TV DVR stopped changing the channel on the Direct TV satellite box. I spent hours on the phone with both companies but there seemed to be no solution. TV had me purchase a IR booster from Radio Shack but that did not work. After trying to use a TV that didn't work for four months I finally called to cancel my service ($12.95 a month) and they told me I had a contract for another year and I would be billed $150 if I cancelled. Since their product does not work it seems odd that I have to continue paying for nothing. This company is not service oriented, has poor quality control and is losing customers rapidly.
1 Replies - Latest reply on 06/02/2009Add reply
They actually said that if I had called and complained often they would have cancelled my contract.
It took me 4 months but VISA gave me a full refund for the defective equipment that TV tried to sell me.
1 Replies - Latest reply on 03/14/2009Add reply
Beware if you buy any equipment from TV and it does not work out of the box they will try to screw you out of your money.
This is a dishonest company and will go out of business soon.
These TV service reps have an incentive to do anything they can to force you to add services. I had a representative add one year prepaid service to an old inactive TV that was on my account without telling me. Then when I realized that I was got an extra charge on my credit card I tried to get a refund and they would not refund even though they acknowledged that the TV was not active and was not calling in for program info. They repeatedly lied to me.Add reply
I am still waiting on a refund from TV more than two months after they told the Better Business Bureau that they had given me one. They lied to me and the BBB. Just be aware if you buy from this dishonest company and anything is wrong with the equipment, they will do their best to beat you out of your money.
They have no customer service and will lie to you to get you off the phone.
LITTLE ROCK, ARKANSAS -- I purchased a DVR from TV and had it shipped next day. The unit arrived and did not work out of the box. TV told me they were shipping a new unit that would take up to 10 days to get to me. TV never shipped the replacement unit, they lied trying to get me past the 30 day warranty hoping that I would forget, this is outright fraud. I filed a BBB complaint and disputed the charge to my credit card company.
TV told BBB they refunded my charge and that is a lie also. IF YOU DO BUSINESS WITH THEM, BEWARE.
Big Let Down
ORANGE COUNTY, CALIFORNIA -- Just bought brand new HD DVR (Series 3) directly from TV to upgrade the DVR and service I had. Within 24hrs, the unit failed. I asked for next day replacement, a month of free service ($9.95) for inconvenience ... read full review
I do not usually bother when a message comes up saying the channel lineup has changed, but today one of the channels I regularly record was deleted from the guide. I checked my cable box and the channel was still available.
I called TV and the best they could do was say it would take 5 to 7 days to add it again. This means I miss a great deal of programming What is the purpose of TV if I can not record anything?
Also programs have started to freeze when playing. I was happy to find out that TV would exchange my box for a new one - great!! But apparently "exchange" means it will actually cost me $149 for a new box - am I missing something?
TIVO offered me lifetime HD service for about $400 which I accepted and paid by credit card, thus creating a contract. Instead of lifetime service, they sent me a piece of paper saying that I can get the service by activating the service. The only problem is that activation means that I now have to give someone else my credit card information, and there is no valid reason they need this information two times.
3 Replies - Latest reply on 01/15/2008Add reply
Since this was not part of the contract, I have refused to give my credit card information for the second time, and they remain in violation of the contract, refusing to deliver the service unless I yield.