T-Mobile Cell Phones

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1.5 out of 5, based on 18 ratings and
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My T-Mobile Nightmare
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On Dec. 30th, my husband and I decided to get cell phones at T-mobile. We purchased two my touch phones, and signed up for the Flex Account. With the flex account, you pay your first months cell phone service up front. My husband opted for unlimited minutes (and unlimited everything else) I decided I didn't need unlimited minutes. The guy who was selling us the phones said I should get the plan with 1,500 minutes a month (unlimited everything else) he said it was "the best deal they had" at $79.99 a month. While putting everything together, they ran into a jam and called customer care and had me pay for my cell service over the phone. They than took my husbands money for his cell phone service (it was 100 something).

I had a phone number that I wanted ported from my old cell phone service. They said fine, no problem and initiated the request, it would take anywhere from 20 minutes to 24 hours.

24 hours later, when the phone number didn't port over, I called customer care. I found out because the area codes were different from the previous number and the new number, it couldn't be ported over. Apparently the guy at the store must not have been aware? Both area codes are local to my area. They said in order for me to get the number ported, I would have to temporarily change the number to both phones to the matching area code, and than my number would change, because we were on a family plan. My husband had already provided his new number to his multiple business contact. After a lot of arguing, we finally agreed to have it changed...but after I hung up and talked to my husband we realized, we didn't sign up for a family plan. (also they said it would take 24 - 72 hours to be changed).

I called back Customer care to inquire about our account. I was told that they put us under a shared 1500 minutes. I did not want that. My husband uses his phone frequently for business and needed unlimited. It took hours to sort out the mess. The 1500 plan that the guy at the store told me to get, doesn't even exist for an individual plan. At first they wanted to charge us for changing our plan, and made us feel as if we were lying or trying to get over on them. This is 24 hours after buying the phones!! I had the contract right in front of me, that called out both lines, the minutes we were getting and the monthly cost...the same plan they are going to be holding me accountable for, they didn't want to be held accountable for!! They tried to say we paid over 100 for the unlimited plan, and than turned around and changed it to the family plan and paid a second time (who would pay twice without some sort of refund?? and actually the transactions happened in the opposite order) Finally, when they realized we weren't trying to downgrade our plan they fixed it. I ended up having to go with a family plan in the end anyway, as there was one cent difference between a family unlimited plan and two individual plans (one unlimited and one with only 500 minutes...and the 500 minute plan cost the same as the 1500 minute plan they talked me into but didn't exist). Because of all of the issues and trouble, and the fact that my husband didn't want to have to give business contacts a second number in 24 hours, I asked T-Mobile to cancel the request to switch our phone number (which was made only a few hours before). They promised that it was canceled, that would be no problem, we can keep our numbers.

Three days later, I received a text saying they changed our phone numbers. I called T-Mobile and had to explain the whole story so that they would agree to change the numbers back to the original numbers and not charge us the $15 for a number change. (we are still waiting)

Today (Jan 7th) I received a text message while I was at work, saying our phones had been suspended and needed payment. We prepaid for the month, its only been a week. What is going on?? So I called customer care, yet again...and had to tell them the story again of what happened. This time they quickly admitted the error, they reinstated our phones and took the charge back. The customer service representative even notified me that because the phones where temporarily suspended that the numbers were unable to be changed back so she resubmitted the order (another 24 - 72 hours...why does it take so long to change a phone number??) She did say she would call in two days to see if the phone number changed or not. Hopefully it will change back soon!

Now, just a few minutes ago, I received a text saying we have reached our message limit. Neither me nor my husband are big texters but it doesn't matter if we were...we have UNLIMITED text. So I call AGAIN. The guy I talked to seemed to have a lot of trouble understanding my question and just kept saying that we have unlimited text....I would say I know we have unlimited text, but that's why I am calling, because T-Mobile just sent me a text saying that I reached my limit. He just said that must be an error. I am positive, I will be calling back soon because our texts probably won't work. I dread another phone call to customer care!

Their customer care is outsourced in India and there is a bit of a language barrier which is really frustrating when you are trying to explain your issue and the other person isn't understanding.

I can't believe I have had this much trouble within my FIRST week of service. The phones we have are awesome, the prices are good but they have so many technical issues, customer service issues and the guys who sold me the phones were clueless of both the actual plans that T-mobile offered, the fact that my number wouldn't be ported with a different area code (they made the request and were given both numbers from the very start. After this experience I wouldn't recommend them to anyone!!
     
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tnchuck100 on 01/08/2011:
I have a feeling you are in for a long term hassle. Reading the very first part of your review it was obvious they were jerking you around. The area code/number change issue was 100% BS.

Good luck. You are going to need it.
Lavey12 on 02/10/2011:
T-Mobile are the worst. Avoid them and you'll avoid a very long, drawn out process of scheming sales people, a series of hour long, manipulative phone conversations that go nowhere and paying additional fees you did not agree to in the first place. The reps lie to customers and rope them into one deal but sign them up for another that they're unaware of. In the end you pay more fees for services you did not agree upon and usually services you thought you would get are compromised. This is how T-Mobile operates. It the platform the company is based on. Since the coverage isn't bad, they figure that since you're locked in for two years that by the time you're up for a renewal plan you will forget how bad they screwed you and just go with them again out of convenience. It has been working for them for a long time! read my review here: http://www.my3cents.com/showReview.cgi?id=95093

You've been warned!
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You Should Get What You Pay for....
Posted by on
Rating: 1/51
BUFFALO -- I bought a new phone 11/14/12 and a few unexplained events have happened surrounding this phone. First a few days after getting the phone I called Tmobile because it does not charge sometimes unless I take out the battery numerous times and reinstall.

One night I was talking with my brother the phone started blinking a white screen with colored lines running through the screen this went on for approx 2 hours. Finally after taking the battery about 20 times turning the phone on off it turned back on. The battery was half charged so there was no reason for the phone to just shut off.

About 2 weeks after purchasing the phone I get an email that says someone tried to charge approx $368 at some catalog online. Interesting enough it was on my Amazon Visa the only place I used this card was at the Tmobile store all because I wanted the Amazon points. The card was in my wallet never lost!!! I went to Tmobile on 1/11/13 and spoke with George he promised a replacement phone would arrive by 1/15/13 today is 11/18/13 still no phone.

I called Tmobile they told me they cannot help me because this is not a real Tmobile store where I bought the phone. And to top it off Tmobile is charging me $8 monthly for phone insurance but tonight they told me I cannot use the insurance because the PHONE WAS NOT PURCHASED AT A TMOBILE STORE!!! 3476 MAIN ST BUFFALO, NY 14214 This is the address and when you drive up it has a pink Tmobile sign, the employee say "welcome to tmobile" and it has the same decor as other Tmobile stores yet Tmobile says I did not purchase the phone in a Tmobile store!!! So I am stuck with a phone I paid $327 for that might or might not charge!

I have been with Tmobile for over 10 years, but by the end of next week I will be with another carrier. LOL this is the funniest part when I called I asked to speak with a supervisor when I asked her name she told me "Lovely N"she would not give me a last name like I was going to fly to China to find her!!!Good luck if you purchase a phone with Tmobile.
     
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Jennifer Buch on 06/01/2013:
I just looked up to find the phone number and saw the review. I have had nothing but excellent service for the past 2 years. Maybe an isolated incident? Try calling and asking for erek.. always get good service from him maybe he can make it right.. Just hate the parking because its always so crowded
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Always Being Played Bt Tmobile
Posted by on
Rating: 1/51
ILLINOIS -- When we got the 3 lines of service at the mall we where told we would have unlimited everything on the first 2 lines for 99.98 then add a line for 10.00 plus 35.00 unlimited text and web. He said our bill should be somewhere around 155.00. K. I called n because I'm blind and the mall was giving me a hard time switching my phone but n the process I hear them say recent account activity. So I listen, it was saying this was change and that was changed, so when a live operator cum on I asked why was stuffed changed. She claim it wasn't but she notice we use a lot of web and that's y our phone go slow I say I thought it was unlimited. She got to say something bout 4g, didn't understand told her that ain't what we signed up for Told her about the phone I needed to return so she made a note so I could return it and I told her I didn't agree with the charges but I'll [see] when I got to the mall. So I get to the mall, They still didn't want to change my phone, I had to use my phone and call 611 again Finally got a phone after a hour but they was pretty upset so basically got no where bout the bill. He was so upset that he didn't even fill out my rebate form and still to this day we haven't got our rebates, getting the run around for that. So yesterday I get a text from them saying the bill 203, so now you [know] I want to [know why]. Called them, got three different stories to why its that much.. Took me to say 8 times to speak to a manager, which I believe sounded like the same customer service rep, I might can't see but my hearing is excellent. So soon as she gets on the phone she goes the charges are right I say how and why was things changed She goes 100.00 for first 2 lines 20.00 a piece for web first to lines, 10.00 add third line 35.00 web and texting unlimited I go how that ain't what he offered and that's not what we signed up for. I also asked her how is it they want 203.00 for 3 phones on a contract but without a contract its 150.00 for 3. She goes I don't understand I said we started to get a 50 card with y'all, no contract everything unlimited, talk, tx, web but with a contract we got robbed. She goes I don't no what to tell you besides if you want your bill cheaper drop your Internet down, I'm like it already goes super slow and why do I have to drop when I thought those on a contract get better deals I tell my daughter I told you don't get them they haven't got n e better. They sign you up having you think you got good stuff then once you pass yo 30 days they switch because they no you stuck for 2 yrs.
     
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MRM on 07/18/2012:
You should do what the guy in UK T-mobile store, tear the place upside down.
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Another Misrepresentation of Phone Prices
Posted by on
Rating: 1/51
TUCSON, ARIZONA -- Tucson, AZ - I read the review "Misrepresentation of Phone Prices in Stores" from a week ago on this website. Unfortunately, my family had the same situation in November 2011 in a Tucson T-Mobile store. I have 3 children, two are you of A students, so we are careful about spending money right now. We've had a family plan with T-Mobile for 6 years and our contract was up in December. We were seriously looking into Verizon because a friend was able to get a great Verizon phone through Amazon for $50, but thought we would at least look at the new cell phones at a T-Mobile store in Tucson.

The minute we walked into the store a salesman approached us and asked how much we were paying for our family plan ($187 per month) and said they were running great deals and could lower our phone bill. And if we purchased phones that day, we also wouldn't have to pay an upgrade fee. We started asking about the differences between the phones on display. There was a large printed number next for the price of each phone and then some smaller fine print down below. In the past 6 years with T-Mobile, the smaller advertised price was the price you paid if you renewed your 2 year contract and the larger price was the price of the phone if you bought the phone separate from the contract. We all walked around the store referring to the phones by their labeled prices. We asked the salesman "Can you tell me the difference between the G2x for $99 and the Galaxy S II for $229?" He NEVER once corrected us by saying that the real price was $399 for the G2x and $529 for the Galaxy S II. We NEVER would have considered these phones if he had been clear about the right price! We ended up buying 4 phones that day at the T-Mobile store and in going through the paperwork (in the store) found that each phone had the extra $300 added on over 20 months ($1200). When I hesitated and questioned this, the salesman said that it would be part of our monthly phone bill and that the new phone bill would be between $145 and $150 for twenty months and then it would drop down substantially for the last four months of the contract. I figured the extra that was added on would be alright if we saved $40 a month on the phone bill, so we went ahead with the purchase ($990 for 4 phones). Overall, I found the whole purchase very confusing. Why don't they display the real prices of the phones? Would you buy a car for the advertised price of $15,000 and then find out later that you are really paying $60,000?

When the January bill came, I was shocked to find that it was $188! So I called the salesman and he said that he would fix it. He told me to punch in #225# and he had corrected it to the price he had told me in the store ($148). I asked whether $148 would be the price we would be paying every month and he assured me that it was. Well guess what? February's bill came and it's $188 again!! I called the salesman back and also the store manager, they both are not able to adjust it back to the agreed upon price of $148 per month. I have been very frustrated trying to contact anyone else in T-Mobile that will correct this! Now we are stuck with T-Mobile for another year and 9 months. And like the other article stated "Buyer beware...No resolution in sight to date for us!"
     
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T-Mobil lack of integrity when dealing with customers
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What in the world has happened to T-Mobil??? They USE to be the very best and now they are at the rock bottom.

In January I called to upgrade my phone and extend my contract. I received a My Touch. They told me I needed 4G to resolve the problems I was having with dropped calls. The touch pad didn't work so T-Mobil sent me a new phone then had me return the damaged phone. I of course footed the bill for the $21 to return the phone. The second phone didn't work right. I called T-Mobil and talked for a very long time to a very nice representative. She told me that they appreciated my customoer loyalty and she felt that I should change phones. She said they had had some problems with the My Touch. I returned the phone (at an additional $21 out of my pocket). I called a few days later after checking out a couple of other phones the representative had offered me. I chose the Galaxy S. I was told that they would honor the $49 offer I had on the My Touch. After getting the new phone I called to make sure they had adjusted my account. The guy I talked to told me they changed me $249 for the phone and I said, "WHAT???!!" He said it is okay, they credited the $249 back so you actually received the phone for free. So last week I received my bill and it was $349. So I called T-Mobil and was told that they would email the account specialist I spoke with and the credit would be applied in the next couple of day. I called today because the credit still hadn't shown up. I was told the offer I had received for the My Touch had expired and that the best they could do for me was offer me $100 off (off the $249). I asked to speak with a manager. The manager tried to make it seem like she was doing me a great favor and told me that if I didn't accept the offer there wouldn't be any other discounts offered after we hung up the phone. I asked what if I sent the phone back. She told me I could sent the phone back and it would reset the clock. I told her that I would sent the phone back and then check out the phones at Costco. She told me that Costco wouldn't give me a phone if I sent if back for about 30 days. She said that is how long it takes to process the phone and make sure I sent everything back. I feel like I am working with TERRORIST!

Since I have to have a working phone I had to accept their second offer because they would not honor their first offer. I have never (and had I not been tricked by T-Mobil) I never would have paid over the $49 for the phone. They have almost always been free. It will be the very last time I have a contract with T-Mobil.

I am very angry and frustrated. I have been a loyal customer to T-Mobil for over 11 years. In the past 2 months I have been on the phone for at least 14 hours trouble shooting my phones or talking to customer service. This is absolutely the worst service I have ever received from anyone. I have generated a large number of referrals to them that have resulted in them getting more business. That ends today. As soon as my contract is up I will be changing companies and in the mean time I will be filing a complaint with the Attorney General and telling everyone I know that they are not the company they used to be and to absolutely not trust them.
     
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Alain on 04/19/2011:
You can file additional complaints at: http://reboot.fcc.gov/consumers and http://ftc.gov/bcp/consumer.shtm, as well.
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Worst Cellphone Service Provider On The Planet!
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FORT LAUDERDALE, FLORIDA -- I have been a T-Mobile customer for over 6 years, since the company still conducted business under the name VoiceStream. I had originally switched providers from Sprint, because my messages on that carrier habitually arrived hours, days and even weeks after they were sent. In their defense, Sprint ultimately waived all the early termination charges as well as the last month's bill, in return for a promise that I would not sue them--a reasonable settlement, in my humble opinion!

In the beginning, both the service and equipment provided by VoiceStream were excellent. However, from the time that the company began trading under the T-Mobile name, both the equipment and service standards have been on a constant decline.

When my problems with reception and late arrival of messages first began, phone number portability was not available. All my business advertising included my cellphone number and, since I could not, at that time, transfer it to another carrier, I did my best to deal with the issues. During one of my many delightful conversations, a T-Mobile technical expert told me that the company had oversold its capacity, and did not have enough bandwidth or towers to accommodate the increasing number of customers. With an assurance that more bandwidth and towers would be available "soon", I stuck it out.

At one point, my messages started arriving really late again. My real estate customers asked why I had not returned their calls or responded to their messages. I explained that I had not received them. On April 30th, 2007, between 5-6 pm, 5 messages were delivered to my phone which had originally been sent on April 21st--9 days earlier! Furious, I called T-Mobile and told them I had actually lost a real-estate deal as a result of this delay, and could not believe their response. A customer service MANAGER actually told me that T-Mobile advises its customers NOT TO USE THEIR PHONES FOR BUSINESS!

That should have been the last straw, but I guess I'm a glutton for punishment. I went through countless troubleshooting exercises with countless technical service representatives, including numerous master resets, and was eventually told that the problem lay in the phone itself--a Motorola RAZR. They suggested I contact the manufacturer directly. At that point, I called customer service to cancel my service, and was referred to a supervisor. Naturally, she threatened that I would have to pay a $200 cancellation fee and, if I did not, they would turn the matter over to their collections agency. When I asked how T-Mobile could hold me to a contract (which, by the way, I never signed), when T-Mobile had not lived up to its promise of service, guess what they said? Even though the messages were being delivered late, I was still receiving them, and was still able to use my phone to place and receive calls, therefore T-Mobile was complying with its obligation under the contract.

Being the masochist that I evidently am, I dug into my pocket, yet again, and spent $437 on a shiny new T-Mobile Wing and memory card, hoping that this additional investment in state-of-the-art hardware would resolve my problems. No such luck. Within the first week, I took my phone back to the store where I purchased it, and asked a salesperson for some assistance. His retort was a very firm "Don't waste your time with that piece of cr@@! You can still return your phone for a full refund; buy a Blackberry instead--they work!"

I should have heeded his advice, but I wanted certain features which were not available on the Blackberry. So, again, I tried to work through the issues. But, despite countless calls to customer service and technical support (for some reason, their records show no trace of most of my calls!), numerous master resets, repeated and tedious re-installations of updated versions of Windows Mobile 6.1 (which, by the way, was not included on the disc which came with the phone, even though it was supposedly compatible with Windows Vista), I am still receiving messages up to several days late, my battery dies by 4 pm, and my phone takes ages to load websites, and when it does, is unable to display many of the images on the website.

Today, I finally decided that it is time to make a change. I called T-Mobile, and was again threatened with the $200 early termination fee. I had asked for a copy of my contract several times, at the T-Mobile store where I purchased the phone, and was told I could only get this from Customer Service. I had called Customer Service on many occasions, asking for a copy of the contract I allegedly agreed to, and was told repeatedly, by various levels of representatives, supervisors and managers, that I could only get this at the store where I purchased the phone. When I explained that I was no longer prepared to chase around after this mythical contract, and that if they could not produce a contract, I would challenge the $200 early termination fee, they informed me that they would collect the fee one way or another. They apparently have my contract "on file", but nobody seems to know where this file is, or how to find it, or even where to look! Again, I challenged the notion that T-Mobile had not provided the service which it advertised, and which had been an inducement for me to keep my business with the carrier, I was told that, under the terms of its mythical agreement: "T-MOBILE IS NOT OBLIGATED TO PROVIDE SERVICE".

In a nutshell, NOBODY at T-Mobile gives a damn about what a customer has to say. They wouldn't even let me finish explaining my problem before responding with a scripted answer, while I was still talking. I have been told repeatedly that I could not be transferred to a supervisor, or a manager, since the representatives do not have staff directories, or the ability to transfer calls to anyone in particular. Attempts to resolve these issues have been to no avail.

Today, I have spoken to 7 different individuals at Customer Service, in both their Georgia and Oregon offices (they are very cagey about revealing which location they are in--I wonder why?!). The manager of a very rude supervisor I spoke to was even more obnoxious, and ultimately hung up on me (not before I got his name and location, though). By some magical pathway, through the gates of the Customer Loyalty department (who didn't want to lose me as a valued customer, but would basically sue me for their early termination fee if they did), I did ultimately manage to reach a member of the management team in their Oregon office. She reluctantly apologized for the manner in which I had been treated, qualifying her statement with the disclaimer that she found it hard to believe that a manager would act that way, and had not herself been a party to the conversation, and therefore had no way of knowing whether indeed that had happened or not. I suggested she pull the tape recordings of all my conversations that day, so she could personally verify my allegations.

I explained to her that I was no longer willing to tolerate poor service quality, chronic equipment problems and, above all, arrogant, disinterested and rude employees, and had therefore decided to move my business to another carrier. She countered by offering me a new phone at the sharply discounted price (NOT!!) of yet another $300, and then only with a new 2-year commitment, or the option to resolve the matter with technical support. When I explained that I had tried several times to resolve the issues, and that these had all been unsuccessful and an enormous waste of my time, and that I was also not prepared to spend any more money on new equipment, nor to renew my commitment, she told me that she could assist me in closing my account, and that I would have to pay the $200 fee. I told her that I needed a phone which would enable my real-estate business, not thwart it.

Tomorrow, I will be digging into my threadbare pockets and buying a shiny new Apple iPhone from AT&T. I'd rather take my chances with the devil I don't know than the devil which has revealed itself, in so many ways, on so many different occasions, and through countless different customer service personalities, during the past 6 years!

BUYER BEWARE--DON'T WASTE YOUR TIME, NOR MONEY, AT T-MOBILE! You might as well just toss your wallet into a dumpster and save yourself the aggravation! And you'll get just about the same quality of service!!

(NOTE to T-Mobile executives: I have the names and locations of most of the people I spoke with today, including the employee ID of the member of the management team. I suggest you listen to the tape recordings of all my calls, today and on prior occasions, and check my file for letters I have previously sent to T-Mobile!)
     
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NickL11354 on 08/25/2008:
I have been a Tmobile customer since 1999. The only reason is because of a generous rate plan, unlimited data for the price.

TMobile seems not to give a crap about 'existing customers'. Their handset upgrade program is a joke. I can get an unlocked Blackberry curve for $100 less on EBay than their 'best' upgrade price.

Their phones convieniently seem to stop working after one year. Many times also requires going through one, two or more phones if you buy one at the store that I mistakenly did before getting one that works.

Their customer service, 'technical support' are also a joke and the solution is always -- you need a new handset (at full price ofcourse). More concerned about whether the customer is regarding the call than resolving the issue
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Poor Customer Service
Posted by on
Rating: 2/51
SACRAMENTO, CALIFORNIA -- My iPhone5 was purchased on 08/05/13 by my husband as a birthday present for me. Ever since I started using this phone I got nothing but problems. Calls would drop while talking to someone, most of time it would show "no internet connection". It would show "no service" therefore I am unable to make or receive any calls. The voice quality of the phone is so bad that every time I talk to any family or friend, they would ask if I was sick or I had them on speaker phone (no to both), phone would get very hot itself, and internet (if there was a connection) would be very slow for a so called Iphone5!

On 09/04/13 the 29th day of the purchase we decided to take this phone back to the store as we could do that within 30 days. The Manager at the store just heard my complain and said they will exchange this phone with another one but it will be on mail order as there was none available in store. I agreed to this and thought it will just take them a few minutes to place this order. Two sales reps started working on one computer and took them almost an hour to get to us to their counter. The reps named Benjamin and David were very playful and acting like kids while handling customers. We did not appreciate this while we were trying to get some help. They both were teasing each other, joking, tagging and just giggling and this was just annoying.

When our paperwork/mail order was all done in their system we were told the new Iphone5 will arrive within 3 days. It will be 9 days tomorrow and still no sign of the new Iphone5. We are very disappointed with Tmobile's delivery service and most of all their staff's customer service. Their sales representative should be going into more training and also act matured when dealing with their customers!! This store inside the Arden Fair Mall, Sacramento, CA. I am a one unhappy new customer of Tmobile !!
     
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Lousy or No Service and No Help.
Posted by on
Rating: 1/51
ODENVILLE, ALABAMA -- I have been a T-Mobile customer for more than 11 years. It has only been the last 4 years that we have poor or no service. I have called customer service repeatedly. We were furnished a router that was supposed to help with the service in our home; didn't help. When our 2 years service contract was almost up they suggested we upgrade our phones and of course we had to take out another 2 year contract.

There was a period of time when we were month to month and we again called about the terrible or no service. Calls were being dropped where that had never happened before and there were more days where we had no service. Again they advised that we get better phones and pay for online service for 2 phones and it would get better. The customer service people are only interested in selling.

I called today 2/1/2013 and asked that since they are unable to hold up their part of the contract mainly provide phone service; they should let me out of the contract that only has about 4 and 1/2 months left without paying the early cancellation fee. You guessed it!!!!!!! They can't do that. No, they can take your money and give you nothing for it (isn't that a form of theft!) or I just need to pay over $90.00 a month for nothing!!!!!!!!!!!!!!!

I sincerely believe that T-Mobile has been given ample opportunity to make this right and they choose not to. This company needs someone to take them to task for their poor service, uncaring attitude and for stealing from people who deserve better treatment than they are willing to give.

The only good thing I can say about this company is that I have spoken to two customer service reps that should change to a different company because they are not being paid enough for the great way they do their job.
     
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Price Gauging
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Rating: 1/51
DAINGERFIELD, TEXAS -- Forced to relocate from CA to another state, the cell phone did not have service in new area (Daingerfield, TX). T-MOBILE would not waive the early termination fee. What good was a phone that provided no service? Zero. When I explained circumstance to first rep, he said waiver could be applied. Called back a 2nd time and new representative said because the phone was not purchased in new area but another location, I would have to pay early termination fee of $200. I explained that it was not my fault to no avail. Since terms about the phone not functioning in all areas was in tiny print, they had me. VERIZON told me that they would have waived the early termination fee. I was very mad & very upset since I am and have been paying back taxes to the IRS and state of Oregon from retirement 401K. About $14,500 combined. I am retired with a very limited income. I was and still am struggling to survive living with relatives and having no home of my own. Got a new bill from T-MOBILE for over $700, which included a "one-time-fee" of $220 plus 2 early termination fees of $200/ea and $150 for regular service. Also, they charged me for "enhanced voice mail." SOCKING IT TO ME BIG TIME. Now I understand fully why people hate corporate America with resulting work-place violence. All their corporate lawyers and business practices are stacked AGAINST a customer. I told the representative I would give them their money's worth of bad PR, but I never expected her to sock it to me more than normal. I now HATE T-MOBILE. And, I will tell everyone everywhere at every opportunity how LOUSY and crummy T-MOBILE is. All this because I could not get service in a new town where I was lucky enough to find a place to live temporarily. At 66 years of age, I just had 3 stents put into my heart's arteries, and I have high blood pressure. My health is definitely affected by the additional distress placed on me because of T-MOBILE's LACK OF COMPASSION. It could have been so easy, but no, they wanted to make it hard. It's no wonder the recent election was won by Obama and the democrats. People are sick and tired of big corporations socking it to them. I won't join the democratic party, but I sure as hell will tell everyone I know how HORRIBLE T-MOBILE is!!!! Bet your bottom dollar on it.
     
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FoDaddy19 on 11/19/2012:
Look at it this way. How was T-Mobile know you were going to move? It's not their fault you're moving.

"Got a new bill from T-MOBILE for over $700, which included a "one-time-fee" of $220 plus 2 early termination fees of $200/ea and $150 for regular service"

Are all those charges legitimate? I don't see how you could incur two ETF's on a single phone. If the charges are not accurate, then you should contest them.

"I told the representative I would give them their money's worth of bad PR, but I never expected her to sock it to me more than normal."

In the immortal words of Roddy Piper; "You don't throw rocks at a man with a machine gun."

"but I sure as hell will tell everyone I know how HORRIBLE T-MOBILE is!!!"

I used T-Mobile for two years once. I was unimpressed, I couldn't get any reception at all at my house, reception at other locations in the area was mediocre to good. After my two years were up I switched over to Verizon and haven't looked back.
kjsphat on 11/19/2012:
I moved from PA to KY in 2003. Couldn't get service on my Verizon cell phone. Got slammed with early termination fee of $300.00. I couldn't talk them into waiving the fee.
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Two Year Sentence About Up With Joke-Mobile
Posted by on
Rating: 1/51
KANSAS -- T-MOBILE. My two year sentence is about up with Joke-Mobile. Joke-Mobile is a company rife with liars, cheats and thieves from top to bottom. It would not be possible for me to recount all of the problems I have had with the Joke during my two year sentence. My goal is now to dissuade others who might be thinking of making a switch to the Joke. If you are thinking of making a switch to another phone company cross off Joke-Mobile before you ever start. Had I been more astute initially I could have saved myself a lot of grief by going with a reputable company. My sentence is about up and I encourage you not to begin your sentence. You will be very, very sorry if you do.

The following was taken from Yahoo today 2-2-13. T-Mobile just keeps getting worse. The company just needs to go away. They are now the third most hated company in the US. Congratulations T-Mobile keep going the way you are and you will be number one.

3. T-Mobile USA
Last year, plans were in the works for AT&T Inc. (NYSE: T) to buy the U.S. branch of this struggling wireless carrier from its parent company, Deutsche Telekom. In December, AT&T cancelled those plans after the Justice Department sued to block the acquisition, saying the deal would “substantially lessen competition” in the industry. It appears that Deutsche Telekom is is now stuck with what is increasingly becoming the black sheep of the big four U.S. carriers. T-Mobile’s 4G network in the U.S. lags the other three carriers, and customer satisfaction is tied with AT&T mobility as the worst among wireless carriers, according to the ACSI. T-Mobile also rated as one of the worst in customer service according to MSN/Zogby’s annual poll. T-Mobile plans to improve its position through a marriage with smaller wireless company MetroPCS. It also plans to finally offer its customers the iconic iPhone. The fact of the matter is that these changes may be too little, too late. The company had an extraordinary net loss of 1,558,000 subscribers in the first three quarters of last year, out of the roughly 33 million it had at the end of 2011. During the same time, AT&T and Verizon Wireless continued to gain customers


Read more: The 10 Most Hated Companies in America - 24/7 Wall St. http://247wallst.com/2013/01/09/the-10-most-hated-companies-in-america-2/#ixzz2Jkr54867
     
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MRM on 07/07/2012:
If you don't want to be chain-balled to a contract phone, if don't don't want extra fees and sneaky fees, try prepaid companies such as Boost Mobile and Virgin Mobile.
tnchuck100 on 07/07/2012:
Some insight into the problems you had with T-Mobile would go a long way in helping us understand why you feel this way.
RoSmith on 08/22/2012:
Trust me they are scammers!!!!!
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