T-Mobile Sidekick

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Sidekick Internet Is Now Cancelled May 31st - Too Bad Customer
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We purchased 4 cell phones with 3 internet access. One was a SIDEKICK the others were various PDAs. We received notice that on May 31 the agreement with Microsoft and T-Mobile has been severed and all Sidekicks will no longer have internet access. You have to again BUY a new PHONE. Last one cost us $159.00 with a 2 year plan.

Now they say PAY US another $159.00 for ANOTHER phone with ANOTHER 2 year plan. Was this my mistake that they severed their agreement with Microsoft? T-Mobile should supply us with a comparable phone and continue the existing agreement.

Their response. OUR LEGAL DEPARTMENT HAS EXAMINED THIS and we have no responsibility to provide Internet access to our customers. Yet when we bought the phone they told us we HAD TO BUY 24 MONTHS OF INTERNET.

Are there any CLASS ACTION LAWYERS out there who want to make a buck and bring T-Moblie down to earth and be fair??????
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ChuhBaca on 05/04/2011:
Since they are changing the terms of the contract, and it affects you negatively, you should have a limited time to cancel your contract without an early termination fee. I believe it's 30 days.
Anonymous on 05/04/2011:
Cancel T-Mo. They won't charge an Early Term fee because they altered the terms of the contract. Go to Sprint. The plans are cheaper and more reliable. Sell the phones on e-bay for $300 each. THEN join a class action suit. One will be coming down the road in about 2-3 years for sure.
ChuhBaca on 05/04/2011:
I've had Sprint for about 9 months. I'm in the Denver area. I switched from T-Mobile and so far it has been more reliable, and the unlimited data plan was the cheapest of the providers (excluding maybe Virgin). Also, if you belong to a credit union, Sprint will give you a small discount.
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Customer Service
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ROCHESTER,NY -- Okay I purchased the Sidekick3 back in let's say may of '07. I hadn't even had it that long and was having problems with it so I called T-Mobile 1-800-937-8997 number right to tell them what was going on.I told them how it was acting like it had a demon in it. It would call people for no reason, the light would flash all the time saying I had a voicemail and I didn't and it would vibrate and ring for no reason. So they sent me another one. To make a long story short after going through my 3rd Sidekick3 I called T-Mobile to see what they could do for me reminding them that I have been a customer with them for 4 yrs now. These people tell me well all we can do is keep sending you a replaceable Sidekick3, but we can offer you a Razar maybe the Sidekick3 isn't for you. I felt like they had just insulted me there was a reason why I purchased this Sidekick3 why would I downgrade myself for a $50 dollar phone when I paid like $300 hundred.

I purchased this sidekick because of the features and the Razar does not have them. So the rep tells me well we can offer you something else, but you will have to give T-Mobil $300 dollars. I was like I just paid a lot of money for a phone that I haven't even gotten a chance to enjoy yet and now you saying I have to give more money when I have been without a phone thank god I had an old phone that I was able to put a sims card in.

I even tried writing T-Mobil and I even ask was there someone higher I could speak with because I feel like for someone who has been with your service for 4yrs I should be able to say I want my Sidekick3 replaced with this type of phone and I shouldn't have to pay extra money. When writing T-Mobil no one ever got back with me and now this being 12-03-07 this is my 6st replaced Sidekick3. I really feel like leaving this company, but I am on another contract and I told them its not about the contract because they told me if I wanted the phone they were going to give me I would be starting my contract over which didn't make any since to me I just signed a new one in may and because of your phone problems you wanted me to do it over like in October. Oh! And this was the kicker before I go they tell me well we can give you the number to the sidekick manufacturing place so they can fix it so I ask them will they pay for it you know what T-Mobil told me no that is all on your part so I would have to pay for something that you guy's can't fix and be without a phone until it comes back. I am so upset with T-Mobil and to think I used to talk so highly of there services.

And the other sad thing about the whole thing. This is the 6st one they have sent me and its not working good either.
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What Customer Service???
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CALIFORNIA -- What can I say. . . I made a horrible mistake by entering into a 2 year contract with T-Mobile and purchasing a Sidekick!!! Every time I have had a problem with the Sidekick and I call T-Mobile, I get transferred to their "Sidekick" department. Their Sidekick department has never been able to resolve any problems I've had with the Sidekick, but have always come up with some really lame excuses as to why my Sidekick doesn't work. Of course, it's NEVER their fault!!! When I come back with an answer to their lame excuse, they abruptly suggest that I go to a T-Mobile store, to try to resolve my problem. When I demand to speak to a customer service manager, I'm told that their policy is that a manager has 48 hours to respond to my problem and that I will receive a call back. Hey, I'm still waiting for about a dozen call backs from managers! About once a month, I send T-Mobile's customer service department an e-mail advising them how lame their service and products are and no surprise, I don't get a response via e-mail either!

Bottom line, NEVER EVER use T-Mobile as your cell phone service provider and NEVER purchase any of their phones! You'll be sorry!!!

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Graphix on 01/04/2009:
Rock Star - Sorry to hear about your problem. For what it is worth I had a similar problem with my previous wireless carrier. I went to a competitor and they actually paid my fees for canceling with the other company and signing up with them. It may be worth a shot to see if you can get the same type of deal (depending on your circumstances). Good luck either way.
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Insurance replacement
Posted by on
Here it goes... I've been a loyal T-Mobile customer for 5 years, every call I have had to them is quick courteous and resolved... Also I understand that if I went over my minutes I did, contract whatever all carriers do that, my main issue is about sim cards and the quality of phones T-Mobile sells. I've had 6 sidekicks replaced by Asurion each one refurbished each one with an issue, screen blank buttons not working, ball not rolling, the problem with sim cards obviously is that possibility of stealing a phone and slapping a sim in and your good to go which in turns raises the insurance deductible... To a sick $110, Asurion also provide claims for sprint and other carriers, which carry a deductible of $50 no matter what phone it is, also T-Mobile does not have warranty or repair centers if you have any issues with a phone, they have to send a you new one and it has to be under the warranty period if not your stuck with a high deductible.

Also when I purchased 2 more lines. I was assured I wouldn't be charged for activation fee... and astounding $39.00 per line, so I called and of course there was no notes, luckily the rep I spoke with was compassionate and removed those for me to say the least.
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tmobilewhiners on 12/21/2007:
the activation fee is $35, not $39, and the fee for the deductible is for ASURION ..I'm not sure if you realize you are PAYING them not T-mobile..its not tmobiles fault you have to pay that deductible for your phone..call your them! and warrenties are good on ALL phones for one year..sounds to me you keep doing something wrong to make them not work..other wise the warranty would cover it... insruance is for when its NOT covered..
UnSiViLiZeD on 12/22/2007:
first of all, you should learn how to spell... well, if Asurion is charging 110.00, they should send phones that work!! I received a phone from them, and now the roller is not working...I plan to send it back again, and this would be my second time. T mobile should be worried about the insurance carrier that they provide their customers...this is where they are to blame. they should find a reliable insurance company, if they want to keep their customers happy.
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T-mobile sucks
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CORAL SPRING, FLORIDA -- I have been a T-Mobile customer for a little over 1 year and in that time I was happy with T-Mobile but when I decided that I would get a T-Mobile sidekick. That was a big mistake because so far the reception has been horrible and I had three sidekicks. All of them have failed within a week. Then I got to wait another week for a replacement and they had offered me a dash but that is not comparable to sidekick as far as price. So I fax customer relations I will update this post when I here from them.
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Sparticus on 06/26/2007:
I've been a T-mobile sidekick user for years... and I love the device... but I agree their service areas are choppy at best. If you live in a bad spot, no new phone will fix it. You may just need to go with another carrier/phone all together.
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$900 for junk mail
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SAN DIEGO, CALIFORNIA -- I turned on roaming through T-Mobile in Europe for my daughter's Sidekick II, and was told that Internet use would be charged at $15 per megabyte (France Orange). At that price, she didn't browse the web or use it to send email.

The only time she told anyone the email address of the phone was when she registered a few months ago at a website that sends ads with pictures daily. The Sidekick II downloads all incoming mail, including images, locally storing them in case you decide to open them. My daughter never actually read the emails she received, but only deleted the messages as they arrived.

She stayed in Europe for another four weeks, racking up $900 for junk mail she never read. The charges are accurate and according to a manager at T-Mobile's tech support I have absolutely no recourse.
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Hugh_Jorgen on 08/29/2006:
Why should you have recourse? They only did what you asked them to do.
rhondam718732 on 08/29/2006:
By registering her phone to receive emails, your daughter caused the charges her self. T-Mobile doesn't charge you ONLY IF you read them...they charge you for the delivery of the messages...and they were delivered to your daughter's phone. Sounds like she had no business registering the address anywhere of she had no intention of every being able to access it...
jdimm on 08/29/2006:
Yes, it's our fault, nobody did anything wrong. We're paying dearly for our own mistakes and inattention. I just wish we had been warned that unread junk mail can be so expensive, or that some kind of alert could have been sent before the charges grew so high. I've heard some other carries have a "surprise bill" courtesy reduction.
rhondam718732 on 08/29/2006:
WHY are you posting a cvomplaint for the company though? Your daughter signed up for the "junk mail" and CLEARLY if she did so, she expected to actually receive it. And if she expected to receive it - wouldn't she want to read it?? T-Mobile is NOT at fault here and do not deserve a complaint. Why is it a "surprise" that your bill contaned charges for a service you signed up for, that your daughter had mail delivered to?
anonymous_slacker on 11/07/2006:
ALWAYS turn off wireless service on your Sidekick when you will be out of the country. You can do this on a SK2 by going to Jump Screen > Controls Menu > Wireless... and choosing "Wireless Off." This will prevent the phone from communicating with the service at all. That way, you can only turn it on when you need to make an emergency call. It might download SOME of the e-mail before you turn it off again, but since data can't be delivered while you're on the phone, you wouldn't rack up $900 worth.

Or if you plan to use the phone but you don't want e-mail or other data delivered, uncheck "Allow GPRS Data Roaming" in that same screen but leave "Wireless On" selected. I *think* that allows you to make phone calls, but don't blame me if you get charged for data too...I haven't ever tried that setting, I always turn Wireless Off.
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Smart Access--Smarter Than the Customer!!!Unlimited Data Plan???
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STATEN ISLAND, NEW YORK -- I wanted to try out the T-Mobile service so I got their Smart access plan. I even bought the Sidekick (in full price) hoping for a good service. At first, I was impressed!! I have my sidekick surfing the web (when there is a decent signal--that's another story) with my Unlimited Sidekick data plan. But then, I wanted "more" I wanted to have more minutes because I signed up for only 300 minutes...noted that I nobody told me that if I remove my Unlimited Sidekick Data Feature (even for 1 billing cycle), It won't be reactivated again!!!

so I felt free to change my plan to 1000 minutes with unlimited nights/weekends not knowing that on the next month these would happen:

1. All my contacts were purged from my celphone
2. I could not retrieve them from the My T-mobile website.
3. Called the CS and what they said was this:
"The company changed policies that if you removed your unlimited data you cannot get it back"

So here is my question.. why would they purge my contacts??? and I trusted them for safekeeping???

I would not renew my contract with them...any other company but this.... this is sad....no wonder people are switching AWAY from Tmobile...
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Sparticus on 06/16/2006:
Thanks for the heads up. I've been a tmobile sidekick user for 2 years now. I think I'm going to back up all my data on my phone now that I read this.
rhondam718732 on 06/16/2006:
Little unclear...did you cancel your data service when you upped your minutes? I'm not understanding why you mentioned cancelling for 1 mth, etc.??
warddw1526 on 06/16/2006:
Smart Access is a type of a plan for consumers with a low credit score only (mostly students and past bankruptcy filers). IT features a $150 spending limit. Anytime your balance (billed and unbilled charges) exceeds the limit, your phone shuts off. Because of the limit, T-Mobile limits the Sidekick feature can only be added to small plans, the largest being a 300 anytime minute plan with unlimited weekends.
beanbagbritches on 06/17/2006:
Oh goodness, that sounds just terrible! I'll tell all my family to stay away from these terrible people!
Ponie on 06/17/2006:
beanbag, your family need be concerned only if, as ward stated, they have a low credit score. In that case, any retail entity will place restrictions on availability. I've been with T-Mobile for years and fortunately have had superb service. (Except, of course, when in an area of low coverage, but that will happen with any service.)
BaileyRebekah9115 on 09/27/2006:
A little heads up, everything on your sidekick was saved to the Danger network. If you didn't save your contacts to the actual sim itself, duh, you will lose them. Without your data plan you no long have access to the Danger Network. Sorry about your luck. Maybe next time try to understand a device and how it works before you go bashing a company.
anonymous_slacker on 11/07/2006:
And following up on BaileyRebekah - everything is saved to the Danger network, and kept there for 6 months. After you haven't used it for 6 months, then it gets deleted.
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Very cool phone
Posted on
I've had my sidekick II for over a year now. I have been extremely impressed! It works great as a phone, web browser (with graphics), email, instant messenger, SSH (secure shell telnet!), games, calandar and more...

It is definitely ahead of its' time. It even has a full qwerty keyboard that folds out from it.

Work of art!

My wife just got one for free from Amazon after rebates, so I would definitely recommend trying one out if you are looking for any of the above features...

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