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Toyota Financial Services Consumer Reviews

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HORRIBLE
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SANTA ROSA, CALIFORNIA -- Toyota Financial Services made it very easy for me to lease a Toyota. And all went well with a few bumps until the end of my lease. Then, for some unknown reason, the website refused to accept my payments for the final few months. This required a call to TFS and a very frustrating really very very frustrating phone tree. It takes forever to get through to a real person. Finally, there is a real person. Many apologies; problem solved. Until the next month when the payment is rejected and the whole process is repeated. And again the next month.

Finally, I called to see about buying the car. I only wanted information since I had not yet lined up the financing and I certainly WASN'T going through them again. They immediately sent out the paperwork which was nearly expired by the time I got it. I did the phone tree again. They sent out more paperwork. I paid off the car and waited for the title. It never came. Phone tree again. Oops, the title is lost in the mail. They will send a release of lien and I can pay for a duplicate title.

The release came and I went to the DMV. Paperwork rejected because TFS "forgot" to have it notarized. More phone tree. TFS is so so so sorry. They will send out more paperwork and also give a gift Visa card for $100. That made me feel better. The new paperwork came and time will tell if the DMV accepts it. The Visa gift cards came but without any pin number, so it cannot be used. People, this has been going on for 2 1/2 months. This is their business. How can they not have a clue on how to do things???? AVOID THIS COMPANY.

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Pathetic Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA -- I have NEVER dealt with such an incompetent company as TFS in my life. My brother died Jan. 2017 and he had a Corolla that my younger brother wanted to buy. There was a loan on the car and we decided that we could just take up the loan. So, the process begins to transfer the car and take up payments. Sounds easy? Right? Hell no! Me and my brother, to make a long story short, corresponded back and forth with TFS at least 30 times (by phone and mail) attempting to purchase the car. My brother went to the bank twice during the past 8 months and got cashiers check to pay the car loan. Every time we talked to someone, it was a different person, whom we had to explain the whole situation on every occasion. A waste of our precious time. At some point during the process, his ex-wife sent a will to TFS to claim the car. Understandably, that held things up, but only for a month or so. She decided to withdraw the will when she found out the car wasn't paid for. So, the nightmare continues. TFS calls me and tells me that she has withdrawn the will and we can purchase the car. My brother gets the money again and attempts to get Toyota to send him a letter of confirmation that he paid for the car and that the title would be sent to him and not the ex-wife. They would not do it. So, that goes on for some time. TFS would not send him anything and at some point they wanted to know where the car was so they could come get it. The people at TFS were extremely rude in the end accusing my brother of "holding the car hostage". That is absolutely the worst reaction to this whole nightmare. My brother was deeply offended by the accusation that we were holding the car hostage after all the efforts we had made to ethically purchase the car. He parked the car and never drove it during the process. Toyota Financial Services is PATHETIC and I do not see how you can give it an A rating on BBB. It should be an F and I would give them less than one star if I could.

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Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ILLINOIS -- I have NEVER dealt with such an incompetent company as TFS in my life. My brother died Jan. 2017 and he had a Corolla that my younger brother wanted to buy. There was a loan on the car and we decided that we could just take up the loan. So, the process begins to transfer the car and take up payments. Sounds easy? Right? Hell no! Me and my brother, to make a long story short, corresponded back and forth with TFS at least 30 times (by phone and mail) attempting to purchase the car. My brother went to the bank twice during the past 8 months and got cashiers check to pay the car loan. Every time we talked to someone, it was a different person, whom we had to explain the whole situation on every occasion. A waste of our precious time. At some point during the process, his ex-wife sent a will to TFS to claim the car. Understandably, that held things up, but only for a month or so. She decided to withdraw the will when she found out the car wasn't paid for. So, the nightmare continues. TFS calls me and tells me that she has withdrawn the will and we can purchase the car. My brother gets the money again and attempts to get Toyota to send him a letter of confirmation that he paid for the car and that the title would be sent to him and not the ex-wife. They would not do it. So, that goes on for some time. TFS would not send him anything and at some point they wanted to know where the car was so they could come get it. The people at TFS were extremely rude in the end accusing my brother of "holding the car hostage". That is absolutely the worst reaction to this whole nightmare. My brother was deeply offended by the accusation that we were holding the car hostage after all the efforts we had made to ethically purchase the car. He parked the car and never drove it during the process. Toyota Financial Services is PATHETIC and I do not see how you can give it an A rating. It should be an F and I would give them less than one star if I could.

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Worst Customer Service Ever!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PHOENIX, ARIZONA -- My vehicle was stolen on December 4, 2015. It is now January 26th, 2016 and I still do not have a new vehicle due to Toyota Financial Service incompetent, unreliable, rude, unprofessional staff. They received a $22,000 check from my insurance company, wanting me to continue making payments on the remaining balance owed, until my GAP Insurance claim went through, the one they were supposed to start after they received payment, which they did not.

I had to start the process. I had to send the paperwork in. The 2 pieces of paperwork that Toyota had to provide was still not given to them a week later, yet they still want me to make payments when they are not doing their job!!! They have not called me once. They have not sent one piece of paperwork to the GAP Insurance as requested over a week ago. But I can assure you, they dinged my credit as fast as they could.

I will never, ever deal with this company again after this. I have looked into filing a lawsuit against them, and I have recorded every single phone call I have had with their so-called staff. ** this company, and the idiots they have working for them shouldn't even say working, more like schooling. If I didn't have to select a star I wouldn't. These idiots don't even deserve stars to show!!!

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Harassment From Representative
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MINNEAPOLIS, MINNESOTA -- Though a period of hardship, I had fallen behind on my payments. I called this morning to bring my account up to date. What ensued was a 45 minute episode of being told I was a liar, that I didn't know how to manage my money, and many other insults when I just wanted to pay my account. It was the most insulting and humiliating exchange I have ever had with any sort of customer service. I am not surprised that I see so many other complaints. I will never buy another Toyota ever again because I never want to go through an experience like I had this morning.

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Loan Deferment
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CASPER, WYOMING -- I had recently contacted Toyota Financial Services to find out if I could qualify for a 3 month loan deferment for my 2019 Tundra I have because I was recently laid off due to crashing oil prices and the Covid19 outbreak. I was approved not for the 3 months they told me about but only 2 months. I gave it some thought and decided to accept it. When I called I was told that the request was already processed. I was upset to find that out and that I would be being charged $11.59 a day for the 61 day deferment period which adds up to $706.99.

2 days later I was restructuring the budget and found room to make the regular monthly payments so called TFS and cancel the deferment. I was gladly notified that the deferment could not be canceled and that they will be charging me the $11.59 a day interest for the 61 day period. Let me ask you this TFS!

If someone was drowning and you had a life preserver on, how much would you charge them to use it?!!! I can't stand the fact that in this country we actually have institutions pretending to care about their customers that are in serious financial situations by driving them deeper into debt by charging them to be helped by them. On top of that, they have the nerve to disguise it as help and caring on their end. Shame on you TFS! Your actions and the similar actions of other institutions that are preying on people during this time truly DIsgust me!

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Horrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MASSACHUSETTS -- I purchased a Toyota Certified Platinum vehicle service agreement for over $1000 from a Toyota dealership in Massachusetts. I was having issues with the trailing arm in my 2016 Toyota Camry. The dealership advised me it was worn and needed replaced and should be covered under my service plan I had purchased through them. They contacted Toyota Financial and they refused to cover the cost of replacing the worn part. They agreed the part was covered under the warranty but it wasn't yet quite worn enough to merit replacing based on a photograph the dealership sent them of the part.

Why should a customer have to quibble with a company over the level of wear and tear not being quite enough to merit replacement after the dealership that sold that same customer the Toyota service plan says the part needs to be replaced. The dealership also advised me that this is something they experience often. The bottom line is I paid over $1000 for a service plan that Toyota pushes off having to honor until the last minute by quibbling with dealerships and customers over the definition of a "defective part."

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Screwed Me Out of Gap Insurance Money After the Vehicle Was Totaled.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CEDAR RAPIDS, IOWA -- I financed a car through Toyota Dealer. It was totaled by another driver this year. Insurance paid most but there was $1400 still remaining on the balance. There was Gap Insurance. Because I had skipped a couple of payments back in 2016, which is allowed by the lien holder, Toyota Financial would not pay the full $1400. Because it pushes the loan out past the "agreed loan period" by two months. In spite of the fact that part of my payment for the past six years has been for Gap Insurance. Total scam. They already have a C- rating through the BBB. Toyota is losing reputation and have lost a customer. Will never deal with them again EVER!

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Nightmare
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- Living a nightmare with Toyota Financial. I bought a Toyota Prius 2016 from Larry H Miller Toyota Lemon Grove in San Diego last year and sold it this year. After that I canceled my Toyota Auto Care and should receive back U$2.905 dollars. The thing is.. The dealership says they issued a check to Toyota financial and that they should cash the check and write me a new one and send me. Toyota financial says that the check was for me and they received it and forwarded to me.. and to a wrong address. So now one says that I should call the other one, and the other one says that I should call the one.

I am in the middle of this situation not knowing what to do and they don't care at all... The only thing I can think off is that they are unprofessionals and incompetents.. and the only thing that I can do and will do is to hire a lawyer to resolve this issue because I've been waiting for this check for 3 months and I am tired of waiting and calling them.

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Horrible Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON, TEXAS -- OMG!!! Have tried now 4 times to have Toyota Financial change the due date for my monthly payment from the 5th of the month to the middle of the month (15th - 20th). My payments have shown overdue since I got the car. Every time out of the 4 encounters with Toyota Financial, I brought my account to current status by paying the monthly amount + late fee and requested each time a change of due date, once online and as of today 3 times by telephone. The man I spoke to today at Toyota Financial (Chester) was so condescending and rude, I had to remind him I am the customer. I regret leasing this car from Toyota. If the due date is not moved, I will return the car and go somewhere else. Ridiculous!

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Toyota Financial Services Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 16 ratings and
22 reviews & complaints.
Contact Information:
Toyota Financial Services
19001 S. Western Avenue
Torrance, CA 90501
800-874-8822 (ph)
www.toyotafinancial.com
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