Tree Classics Consumer Reviews - Page 4

WISCONSIN, WISCONSIN -- A charge for $2599.00 was put on my card from them today and they will not stop the order. Scam artists!

WISCONSIN -- Terrible!!! Placed order on Nov. 30th and it is the 3rd now and it still has not shipped. On their website it states, orders placed before midnight go out the next day. My wife placed the order knowing she would need it by a certain date and it definitely isn't going to make, hope it makes it for Christmas?? Called to check on order and the guy has no clue when it will go out. Will never order another thing from this company and will leave reviews as well so people know to never order from them.

OAK CREEK, WISCONSIN -- Received the tree and put it up the same day just to test lights, etc. One light socket doesn't work. Tried replacement bulbs (most of which are defective and don't work) but even the ones that did didn't resolve the problem. Sent an e-mail to Classic Trees yesterday evening (same day of receipt and discovery) notifying them I am returning for full replacement.

1. They will not pay for shipping on defective products.
2. They will charge me a 10% "restocking fee" on defective products.

This place is a scam. DO NOT PURCHASE FROM THEM.

OAK CREEK, WISCONSIN -- My tree lights lasted 1 week. The company sales reps were very rude and had a we-don't-care-go-away attitude. My credit card company has finally gotten involved and hopefully will help me. They are FRAUDULENT and sell inferior products. Oh how I wish I had read reviews, there are complaints all over the web. Don't YOU be fooled. It cost me $549.

I ordered a tree in early December. It was suppose to have lights that switch from color to white. The white lights never worked. I have called customer service. I have sent pictures at their request. They never contact me so I keep following up. The option is to return it at my expense which is $50 plus restocking. This is for a defective product! Run far away from this company.

ONLINE -- I ordered a Oregon Slim tree that was on sale for $250 regularly over $500. We got the tree in a timely manner and it is just awful. It does not look real and it is a thin and cheap looking as can be. My 12-year-old tree I was replacing looks better. Now I have to spend $72 to send it back. I still need a tree by tomorrow. I'm so disappointed in this company. Customer service was fine, but even the service lady said maybe they shouldn't sell this tree anymore.

I was told that since my tree is 3 years old I'm out of luck. I was hoping to get a suggestion of the cause and possible remedy. She suggested I buy a new tree! Really! Why would I buy another poorly made product from Tree Classics?

OAK CREEK, WISCONSIN -- I purchased a Christmas tree from Tree Classics just over 2 years ago. The tree cost $670! Supposedly a "quality" tree, well the tree is defective. It is a tree with pre-installed lights and two years into owning it and half the lights on the tree have gone out. The tree is low quality, defective and now useless. Along with either receiving a refund or a replacement for the tree I want to make sure others know not to do business with this company.

I called their customer service department and followed all of their instructions in terms of how to fix the tree lights. After all of their suggestions failed (replace fuses, wiggle the lights, etc) ** (worst representative ever) tells me that I was out of luck and good luck with the tree. Are you kidding?! Just barely outside the warranty and nothing they are willing to do to help with their defective product. Just an awful company with horrible customer service. Seriously, stay far away from this company. Their products are horrible/defective as is their customer service.

JACKSON, MI, MICHIGAN -- My tree arrived soon after it was ordered. It was in good shape and was easy to put together. All lights worked and I was fascinated that I could choose clear, multi-colored or the chase feature of clear & multi-colored lights. I'm very happy with my purchase and would recommend Tree Classics to anyone who may be shopping for a new Christmas tree.

BARRINGTON, ILLINOIS -- Twice I have written negative reviews on this company but neither was ever published. The 5 star ratings products are deceptive and misleading since all negative reviews are suppressed.

The expensive tree I ordered was defective after its first year of use-- from frequent breakage of the ends of branches (fortunately, so far you can't tell) to burned out lights after one season. Each year after the first year of use, I have had to replace 100 lights on my 800 light tree. Not only that, I have to order from the company because the size is so odd only their replacement lights fit. WAIT! IT GETS WORSE!!! The replacement lights don't fit the light strands; their bases are too big.

So you have to pull the bulb out of both the new and old light base and then thread the new bulb into the old base. Can you imagine the trouble it has been to keep this up for the last 2/4 years of ownership? Since the company supposedly changed hands, the new CSRs are sympathetic to the mess I have with this tree, but can only process my order for new bulbs. Two packs of replacement lights (100 lights) cost more than a string of 100 incandescent lights.

So I am now stringing my own lights into this tree so it is sufficiently lit. How is this convenient? Worry-free? If you look carefully on the company's FAQ page, they will tell you that the replacement bulbs don't fit the old strands of lights on the tree and that you have to go through a bulb swap. And still customers give these replacement lights 5 stars and glowing reviews on how great it is to have a way to keep a tree going that would have otherwise burnt out in a couple years! Unhappy consumers like me can't warn potential buyers with our reviews. I can go in my account right now and see my reviews, and even edit them if I want, but no one sees them but me.