I traveled from Portland Oregon to Dayton Ohio, and although I arrived at my destination my bag stayed in Chicago Illinois much like the rest of my fellow passengers. I immediately went and opened a complaint with the service department and was informed that two more flights were scheduled to arrive that day. I waited until the first flight arrived and contacted customer service. At that time I was notified that my bag had arrived on a later flight and was due to me within a four hour window. I waited at my location patiently for my luggage but after the four hours had passed, and still no call, I contacted customer service yet again. I was told this time I would be called within a thirty minute time frame for an update. After an hour had passed I called yet again, and this time I was told I would receive a call within an hour. I'm a firm believer in Frontier Airlines and have always felt like I was taken care of. I will never attempt to fly United again because of this experience.
1 Replies - Latest reply on 12/07/2010Add reply
I would like to compliment the airline stewardess on the flight from the Quad Cities to Denver on October 4, 2010. It was flight #6203 at 2:49pm. She was the only attendant and she was amazing. Her speech was clear, she was cheerful and super attentive. She really stood out as the best flight attendant I've ever had. Unfortunately, I do not remember her name, but I just want to comment on the great service!Add reply
3-Hour Delay and Missing Luggage
ELK GROVE TOWNSHIP, ILLINOIS -- My United plane fare from Roanoke, VA, to San Francisco, CA, cost in excess of $700.00 round trip. The United Express flight from Roanoke was delayed 3 hours (told maintenance problems in plane coming ... read full review2 Replies - Latest reply on 07/17/2010
DURHAM, NORTH CAROLINA -- I always fly American, but when booking this trip United (actually United Express) was less expensive (not by a huge amount) so booked there. The flight there even though we booked a couple months in ... read full review4 Replies - Latest reply on 04/20/2009
Officiousness Gone Mad
SAN FRANCISCO, CA, CALIFORNIA -- Beware a United Express agent called Paula who delighted in closing the gate when I said my husband was coming up behind me. Her colleague went to see if anyone was running down the corridor; she said ... read full review11 Replies - Latest reply on 05/06/2009
On December 16, 2008, I was flying standby on flight UA6998 from Allentown to Dulles Wash. Only six revenue passengers were at gate side at 5:15 A.M. for the 6:00 A.M. Departure. Passengers boarded and no standby passengers were called.
5 Replies - Latest reply on 12/17/2008Add reply
The aircraft door closed, leaving me behind with over 25 seats open still open on the flight.