Worst Travel Experience Ever
MONTEREY, CALIFORNIA -- I've been flying on a semi-regular basis for the past 16 years, and I've never had an experience like the one I had yesterday on United Airlines. I flew Continental for a long time, because it was one ... read full review1 Replies - Latest reply on 11/27/2012
The Worst Airline Since Eastern
AUSTIN, TEXAS -- Have you heard the wonderful songs by David Carroll on YouTube entitled "United Breaks Guitars"?? This is a wonderful push-back by a creative Canadian musician who had his valuable guitar tossed and broken ... read full review
Thrown Over Cliff If Flight Delayed
BOSTON, MASSACHUSETTS -- My granddaughter who is fifteen, took a United Airline flight from Boston to Atlanta. She had a connecting flight from New Jersey to Atlanta. Her flight from Boston was delayed and she missed her connecting ... read full review5 Replies - Latest reply on 08/17/2012
Flight From Hell
DENVER, COLORADO -- 27 July we went to the airport to catch our flight home, found that our flight had been changed to a different time and changing planes at a different airport. The airlines changed our seats and put ... read full review
TAMPA, FLORIDA -- I needed to book flights from Orlando to San Diego and bring two children back with us on the return flight, plus book unattended minor tickets for their return to San Diego. The times needed to be convenient for busy parents and with no long lay-overs. Kathy Michaels at the Tampa reservations center was kind and patient, working very hard to get everything we needed at the best possible price. We had a great experience and so did the children because of her. Thanks so much.1 Replies - Latest reply on 07/21/2012Add reply
SAN ANTONIO, TEXAS -- My son was traveling from San Antonio, Texas to IAH then on to London with a youth group. Prior to the trip we went to the airport to confirm that his bag would be considered a carry-on. Again on the ... read full review6 Replies - Latest reply on 07/12/2012
When we flew out of Binghamton airport on June 17th we were given row 12 seats. Yet I had booked 3 months in advance for row 3 seats. row 12 doesn't lay back and I have a pinched nerve in my back. that is why I needed better seats.
2 Replies - Latest reply on 07/01/2012Add reply
Besides I didn't want the last seats on the plane. period!!!!
HOUSTON, TEXAS -- Without notice United is not honoring my elite status with Continental, they told me that my status with United starts fresh from their merger date. Continental said that there will not be any change prior to the merger, so long as I continue my status. But starting March I was being charged a baggage fee, a fee to change my seat, and a fee for my husband's baggage as an elite. They led us to believe prior to merger that there will be no major changes but they are screwing up everyone.2 Replies - Latest reply on 06/05/2012Add reply
Frequent flier miles
3 Replies - Latest reply on 06/03/2012Add reply
UAL stole the thousands of miles I had earned with this company over many years,
When I last checked to see how many miles I had in my account, they reported 0!!!
They said my miles had expired! How could that be???
LOST MY VOUCHERS
LOS ANGELES, CALIFORNIA -- I was bumped off my flight twice on the same day. United booked me in a hotel overnight and I was given 400.00 vouchers for each flight which came up to 800.00. I have misplaced my vouchers and now united ... read full review7 Replies - Latest reply on 09/26/2013
AUSTIN, TEXAS -- Im really displeased with your service. It was at the Austin international airport this morning around 6:30-7.
1 Replies - Latest reply on 05/27/2012Add reply
The staff members were basically unfriendly and not helpful at all. She rather seemed annoyed that questions were constantly. My bags were not even weighted and she just said its overweight. One of you guys didn't give me the correct information on purpose and giggled as if it were funny. I WILL ADVISE EVERYONE I KNOW TO NEVER USE UNITED AIRLINES. You guys should educate your employees better. Need much more improvement. Until then never returning to you guys.
Mis Connected Baggage, Luggage
RICHMOND, VIRGINIA -- On Friday May 4Th, I caught a red eye from California to Richmond Virginia to attend a very important wedding on May 5Th which started at 4:00pm. I had a lay over in Chicago. When I arrived in Richmond ... read full review1 Replies - Latest reply on 05/12/2012