Goodbye US Airways
FORT LAUDERDALE, FLORIDA -- I purchased a 2 return flight tickets from Fort Lauderdale to Las Vegas. A month later US Airways changed the departure flight time from Las Vegas, from 11pm to 4pm. To make this story short, I called ... read full review3 Replies - Latest reply on 05/06/2008
Complaint of US Airways
TEMPE -- I am Disabled and I take medication for my disability. I was booked on a flight from London Gatwick Airport, England, Uk going to Phoenix, Arizona, USA. I had to change at Charlotte, North Carolina, USA. ... read full review5 Replies - Latest reply on 07/21/2011
US Airways Costly Mis-Quoted Fare
PHOENIX, ARIZONA -- On May 1, 2011, my significant other and I had a scheduled flight, US Airways flight #3429, from Washington Ronald Reagan National Airport (DCA) to Dallas/Fort Worth (DFW) departing at 7:45 PM EDT, which ... read full review
Complete Failure in Customer Service
LOGAN AIRPORT, MASSACHUSETTS -- I arrived in Boston on a flight from Phoenix on Monday night. At baggage claim, I saw a sea of unclaimed bags just piled throughout the terminal...hundreds of bags that had been separated from their owners ... read full review4 Replies - Latest reply on 07/31/2007
BOSTON, MASSACHUSETTS -- Paid a lot of money for the flight from hell. Got to logan flight was delayed. Got to my connector flight only to find it was cancelled due to weather. Flat-out LIE the weather was fine.
2 Replies - Latest reply on 06/28/2013Add reply
No consideration from the staff. just " it is what it is" I hate that saying. had to stay in the airport no hotel no food. Oh and did I tell you I was handicapped women traveling alone.
US airways will never get my business again. Over priced rude people.
WASHINGTON,DC/ CHARLOTTE,NC/CORPORATE, NORTH CAROLINA -- I was treated horrible by every person I spoke to with US Airways from their call centers, corporate relations, ticket agents, EVERYONE. They do not care about their customers and have done nothing to resolve any of the concerns, problems, complaints, or refunds. I would avoid this company for travel if possible. You are a nobody to each person that works there, its all about your money. Believe me it can be used at another airline that will appreciate it and treat you like a human being.3 Replies - Latest reply on 08/09/2012Add reply
Customer Service Lacking!
BALTIMORE, MARYLAND -- Last evening I had the most horrible experience I can remember in recent times with any customer service department. I called about changing one leg of my upcoming round trip from the east coast to the ... read full review9 Replies - Latest reply on 02/23/2012
CHARLOTTE, NORTH CAROLINA -- Just a tip for all, If your flying to Rome, Italy from Charlotte, N. C. Pack a carry on or better yet carry on. You'll never see your bag for weeks, and they know this. I've talked to some U.S. airline employee's and they admit, It's impossible to make the transfers on most flights.
2 Replies - Latest reply on 08/02/2011Add reply
With 4-5 flights per day it only took U.S. Air 5 days to call me and have the bag in Rome. To bad with a strong itinerary I was long gone.
After being told by a representative to purchase new clothing and personal items. They are trying to stiff me after returning to the States.
Here's the best part they couldn't do any better on the return flight. Yep you got it ! they lost it again. They know before hand that this will happen and are willing to screw the public on a case by case basis.
FLY SOMEONE ELSE !!!!!!!!
Don't bother to pay Business to travel with US Airways, you will get cheap service anyway!
2 Replies - Latest reply on 06/11/2011Add reply
US Airways doesn't have a lounge at San Diego airport. All we got for dinner on a 5 hour flight was a cookie! An extra blanket? Of course not!
But it get worst, US Airways do have a Business lounge at Charlotte Airport but the lounge doesn’t service customers using first class. It doesn’t matter how much you paid for your ticket, you still have to pay extra if you want to use their US Airways “club”.
So... if you pay Business class to travel with US Airways all you will get is a seat in the front and the same crap service they offer everywhere else.
Bully Flight Attendant
I really feel thankful that I listened to that "little voice"in my head, just shut up! before you get thrown off this plane.
I was flying back from a wonderful 5 days in Vegas, I did not ... read full review