My wife and I recently traveled from our home in South Carolina to San Francisco and back. The trip west was uneventful and Delta was fine. But on the US Air flight from San Francisco to Charlotte NC at 1:05 PM on Wednesday Aug 13, 2014 we saw two attendants ahead of us but only one taking boarding passes. There was a second attendant who was looking at everyone's carry-on bags.
As the line slowly progressed, it became apparent that a carry-on luggage drama was unfolding and when we got to the boarding pass scanner we saw a young woman, perhaps 16 years old, prostrate on the floor, crying her eyes out while sobbing to her cell phone, that US Air would not let her carry her bag on board even though she had carried it on before. She had what looked like an art portfolio, probably containing her summer's work, or perhaps her life's work. It was about 20” x 30” x 3/4 inch and perhaps one fourth the size of the carry-on garment bags that I saw hung in the cabin when I boarded. It would have easily fit where these bags were hung – I looked. Had the US Air worker had even a nanogram of empathy, she could have easily accommodated the young woman, but empathy (and common sense and courtesy) were not present.
When my wife passed the boarding pass scanner, the woman demonstrated that her lack of empathy was not personally directed at the young woman, but at the world in general. She rudely (are US Air employees told not to use the word “Please” when conversing with their customers?) told my wife she couldn't board because she had three carry-on items – a purse, a book bag, and an envelope (4 in x 18 in by 1/4 inch). She made my wife put the envelope into the book bag. I have no clue what made this US Air employee so spectacularly unable to deal with the public on this day, but it left a bad taste in my mouth.
Nearly every passenger on the plane about 190 of us, were commenting about the scene we had witnessed. And all felt the same as I.
I flew the other half of my flight on Delta and can make some interesting observations
Delta US Air
Price $260 $386.50
Online check-in Flawless Flawless
Baggage check-in Flawless It took two workers and about 10
minutes to get a baggage tag put
on the luggage.
Boarding 2 people scanning 1 scanning boarding passes
boarding passes and one worker giving people grief
about their carry-on bags
Free snacks Yes No
Beverages One Zero
Free snacks 2 None
Beverages 2 services 1
courtesy 3-1/2 stars of 5 1 star of 5
I looked at the US Air magazine (August 2014) and saw that there was a description of the numbers of planes in the American and US Air fleets and the numbers of seats on each. It appears that US Air stuffs more people onto the same plane than does their merger partner, American, for the six planes that are common to the two carriers.
Plane Numb seats Numb seat
American US Air
Boeing 767-200ER 168 204
Boeing 757-200 176-184 176-190
Airbus 321 102 187
Airbus 319 128 124
Embraer 175 76 80
Bombardier CRJ200 50 50
PO BOX 2188, WISCONSIN -- I just completed a 3-year lease on a 2007 Honda CR-V and, since I had a very low payoff, decided to trade it and buy a new car. Imagine my surprise when the dealer was quoted a payoff amount almost $9, 000 more than my payoff. When I called US Bank, they said, "We're under no obligation to sell anyone the car at YOUR payoff except for the dealership you leased it from."
Where was this in my contract? Oh, it wasn't ! Nor were the fees I am now having to pay to BUY my car in order to keep from losing all my "equity". I guess I'm just lucky they aren't finding a way to charge me wear and tear. I'm still struggling with the buyout paperwork.. evidently, if everything isn't sent in the same package on the same day by registered mail by a certain date, it doesn't count. There is no way these people should be allowed to continue to operate.
Updated to add: In response to the 'comments' that have been added: I put the word "equity" in quotes in my complaint for a reason - I never expected equity in my lease; however, the managers of three separate dealerships have used that term, thus, I used it here. I am well aware how a lease works and what it is and is not. I am well aware of how to read a contractual agreement and so is my attorney. Even the dealership where I leased the car could find no such clause in my contract. It is not there. They supposedly had no idea they were the only dealership who could purchase my lease for the residual value. No one I have spoken to has ever heard of a leasing company trying to "sell" a leased car to a dealership for $9,000 more than the RESIDUAL value clearly stated in the contract. Even US Bank has admitted it is NOT in the contract, nor are the fees for purchase spelled out in the contract.
MICHIGAN -- We booked and paid in advance for 2 round trip tickets from DTW to SFO with stop in PHX. We were traveling from 9/05/2015 to 9/12/2015. We received an e-mail shortly before our 9/05/15 departure and were informed that departure times were changed for our return flight. This didn't work with our Trafalgar tour schedule. We called US Air several times and got a recorded message that they were busy and call again. After many tries we tried another phone number and received a message to please hold and someone would be with us shortly. After one hour and 10 minutes listening to that horrid music we finally got an agent. We explained our plight about the departure time and being left in PHX without a flight back to DTW that we had paid for. She said, "sorry there were no flights". We explained that they couldn't just leave us there as we had paid for a round trip. After many options, one being a red-eye out of SFO we decided to go with the original flight that would have us leaving our tour one day early, paying for a shuttle to take us from Monterey to SFO at $95.00. Only to get to SFO and find that our flight is delayed making our connection in PHX impossible.
We appealed to an agent at the desk and she diligently worked to find us a flight from SFO to Philadelphia and then on to DTW. We can't believe that US Air is so insensitive to the plight of travelers. And it will be a cold day before we use them again.
SIOUX FALLS, SOUTH DAKOTA -- OK, for the past few months I have been scoping at other options to get my child support put into a different account than my social security. With no luck, I contacted division of child support and they got me a U. S BANK reliacard. My first payment came today, exactly on time, no fee to take out of U. S bank. I got an alert my payment came in early this morning, and took out the funds a few hours later. I also got a email. It was very easy, quick and no fees. I highly recommend people get this card if their state offers it, for disability or child support. It makes it easy without the fees of the cards like Netspend, rush card. Those have been proven to cause a lot of problems. This card I can honestly say is working for me! Then my funds for my sons child support are separate and I know exactly where it is, and how I can get it out. And it helps the bank is right around the block from my house! Also they have a website where I can check out what I spend at any time, no fees. It makes it much easier for me! I have tried rush card, they were horrible. I tried another card owned by American express, not bad but after seeing the fees, I figured that was not the card for me. My bank works for my social security but this way, I can keep track of exactly what I get weekly without worrying what's coming out and what's already out. I highly recommend it.
MARSHALL, MINNESOTA -- USBank Office Equipment Finance Services (OEFS): TERRIBLE! This is the "financing tool" that copier companies sell their accounts to. USBank OEFS can't get their head out of a hole-in-the-ground! I've been a client for decades, and they do not communicate well with the companies from whom they buy these contracts (the copier seller). OEFS is "GREEDY" in late fees, when it can take 16 days for an invoice leaving their office to reach my desk, I have to sit down the day I receive the invoice and pay it... or they claim they don't get it in time. What is that? Is it really my fault that their "payment processing center" is so slow. It is probably in Pakistan!
So I recently called customer service...three months ago I provided proof of property damage insurance on this copier, but, hhhmmm, they can't find it, (this after a verbal acknowledgment back when I faxed it) so I'm contacting my commercial insurance agent again (She said: "Todd, we did this 3 months ago...oh, it's USBank, they are notorious for this.”) So I'll have to do the process again. And I can just forget about the $30/monthly “Prop Damage Surcharge” I've been charged all these months.
Further, not one, but two “customer service” reps just got sarcastic and condescending with me: The first representative was just plain snotty, but when I pressed for a manager, she (the manager) she accused me of taking “a tone” with her and called me sarcastic (which I was not, it quickly became clear that these “customer service” ladies were neither service-oriented or customer-friendly … Saving grace: it is “Talk like a pirate day” so: arg!
MEDFORD, OREGON -- We opened a checking account with U.S. Bank using their website. I electronically transferred the minimum required funds into the account and ordered my checks. I subsequently decided to hold off using the account while I dealt with auto-deposit and Bill Pay issues with my existing bank. At no time during the process of opening the account was it made clear that I would be assessed a daily "negative balance" fee of $7.00 if the account balance were to drop below zero for reasons other than a check or debit card transaction. I'm certain that they do provide notice in the fine print, but it is not placed such that consumers would notice or understand what it means. I consider myself a fairly intelligent person and I did not notice it. If I had, I would not have done business with them.
On with the story . . .
From the time the checking account was opened the only activity was the initial deposit and the monthly service fees assessed by U.S. Bank. No checks or debit card transactions of any kind were posted against the account.
After a number of months, the monthly service fees ate up the initial deposit and put the account into the red. On that very day, U.S. Bank began assessing a $7.00 per day "negative balance" fee. Thankfully, my wife and I caught that within a week of when it started. Still, with no activity, and therefore no transactions to deal with, the bank would still charge us $210 per month until the account is closed. Now here's the catch . . . they won't close the account until you pay the accrued "negative balance" fees. They will NOT waive the fees. Even if you never wrote a single check on the account! So much for the so-called Five Star service!
We ask ourselves "What if we had moved? What if we were out of the country for many months? We would have been accruing "negative balance" fees at the rate of $210 per month! What a shock that would be if you then found out a YEAR later when you then owed them over $2500 and never wrote a single check!
Don't do business with these folks!
CALIFORNIA -- US Bank is by far the worst bank I have ever seen or dealt with. Creditors are easier to talk too than these people. For years of banking with US Bank they have stolen thousands of dollars from my account from fraudulent late fees, too complete unauthorized deductions going straight into their pockets. Please I urge anyone looking for a bank to turn and run away from this one. Please in my area Schools Credit Union, Bank of America, Tivercity bank and Golden 1 are absolutely the best options. I've never lost more money in my life and never been driven into poverty this bad. I'm deathly afraid of the close out process from this bank and fear the loss of my entire worth to them.
SAN DIEGO, CALIFORNIA -- US Bank is ruthless and is set up to prey on disadvantaged people with no money. Over the past month, I have been assessed $344.68 in overdrafts fees for being overdrawn by $0.17 cents by U.S. Bank. This overdraft occurred because I had been relying on the online banking to check my balance. (I only use the regular ATM card WITHOUT the VISA logo. I do not write checks.) Every time I try to talk to someone at US bank to straighten this matter out, whether it be at the branch or over the phone, they tell me they can't help me. Meanwhile, the charges just keep racking up. I don't know what to do. Paying $344 for a $0.17 overdraft is like charging me 202,300% interest on a 17 cent bank "loan"!! I am a student and live from paycheck to paycheck and do not have $344 to give to the bank.