Delayed Pick up and Drop off
KENNER, LOUISIANA -- For the second time in 2 months I was left in the rain for over 15 minutes waiting for a shuttle to the airport. This time I had to call information on my cell phone and get the number in the booth and call and ask them to please come pick me up. About 2 minutes later a shuttle arrived and dropped 2 customers off and the driver told me I could not get on that this was a 'drop off' shuttle and another would be around. 5 minutes later a shuttle finally arrived. I also had to wait about 15 minutes for a shuttle back to the lot. For all of this I got to wait in line for another 15 minutes just to get out of the lot.
To help keep me as a potential future customer, I would like the following:
I would consider parking in this lot again if I could receive the next parking for free. If this happens and my third experience is just as bad, I will certainly take my business to another lot.
At the very least I would like a response from your company regarding this incident. Thank you for your time.