FT MORGAN, COLORADO -- 15 Days ago I signed a 2 year contract with this company for cell phone service. 3 Days ago I signed up for wireless internet service also. For the first 15 days the voice mail on my account kept dropping off. I kept having to call their customer service department, only getting the run around as they couldn't figure why it wasn't working. Finally after 9 days they were able to re-store the vm on my phone. Next came service interruptions. For 2 days there was no service. 2 days ago the service was out most of the day. Yesterday the wireless internet was down. I had checked my remaining minutes earlier that day as I only have the 1200 minutes per month plan. It showed I had 806 minutes left for the month. When I called customer service about why my internet wasn't working they had me do some trouble shooting.
They had me take the sim card out and reset the modem. Bear in my that I've had to do this about 6 times in just 3 days of having the internet service with them. After I got off the phone with them I went online to check my minutes. Their website said I had 806 minutes remaining for the month. I turned my phone off for the night. When I woke up this morning I logged into my account to check the minutes remaining. The minutes had been reduced magically overnight to 792. The same time I spent on the phone with customer service.
They told me on day one calls to customer service are free. I have suspected all along that minutes were being deducted, as I've had of make dozens of calls to customer service because of problems with voice mail, outages of service on both my phone and internet.
In just 15 days I've experienced 15 dropped calls, no service, no voice mail, lost minutes on my account, and they refuse to let me speak to a supervisor about these issues.
Beware of this company. They will lie and cheat you out of your minutes. Service is terrible, even though I only live 4 miles from their tower. There are no obstructions in my way. No trees, building, nothing but open space. This company is a joke.
Was this review helpful?YesNo
Read 4 RepliesAdd reply
User Replies: Close commentsAdd reply
Selling Broken Phones and Charging to Replace Them
Posted by Consumer on
FORT COLLINS, COLORADO -- I Upgraded phones through the Viaero Now program. The phone I upgraded to was an galaxy s5 g900t. The phone was assembled by viaero representative and I left. The galaxy s5 is ip67 water resistant. Two days later the phone fell into water less than one half inch deep and about 30 minutes later stopped responding. Upon removing the battery cover I discover water was inside the phone. Part of the battery cover was missing its seal. I went to the store to warranty the phone under assembly/manufactures malfunction. The viaero store refused to replace the phone stating that it was not a warranty issue. I called Samsung afterwards and after submitting the phones serial number they informed me that it was a known manufacturing issue and will be warranted through viaero. That was a recorded call. So I returned to the store and played the call for them and they still refused to warranty the phone, but instead wanted to make me pay 160 for an insurance replacement. So I called 611 and explained the situation and was told I would be called back. I was never called back so I called them again and spoke with a manager who bargained with me until I paid half the insurance replacement fee. The phone sent was the wrong model, being a g900h instead of the original g900t. So I was lacking full 4g and some of the proper software installed to use it on their network. So I called 611 again and was told a manager would call me back. He never did. So I called back again and when I spoke with a manager he said I could go to a local store to swap out the phone. The team at the local store just waived a insurance replacement fee and sent out a new phone via mail again. Once again I received the wrong phone. So I called 611 again(once again told id be called back and wasn't) and spoke with the same manager who then told me if I want the proper phone I need to pay "contract price" to receive the g900t again. So at this point I have invested $35 into upgrading to the gs5 and $80 into replacing a manufactured warranty phone, and have gone 2 weeks without 4g data service while o am paying for it. Plus they want me to pay $200 more to receive a phone that will work on their network properly? All I wanted was to walk in to my local store, replace the warrantable phone with the correct model, and be on my way. Now this issue has been dragged out two weeks and I've had to pay for service and wrong replacements.
One week following this, the screen on the 2nd replacement has started to peel off.
Was this review helpful?YesNo
Posted by Amme on
COLUMBUS, NEBRASKA -- So 3 years ago my my mom got us onto a new phone plan at viaero. My phone was a Nokia express. My room is in the basement. I got no service whatsoever down there. Calls were constantly dropped. Calls weren't received. Texts weren't sent. Texts weren't received. I had to turn my phone on and off constantly to get texts or I had to text myself. Sometimes that didn't even work. It was the crappiest little phone ever.
My sister and I went through about 6 or 7 together. One night I wasn't receiving any texts and I knew I was supposed to be because I texted myself and I wouldn't receive them. I woke up the next morning with 52 messages! All they tell you is to take your battery and sim card out for 30 seconds and if it still doesn't work, call 611. That doesn't work when you have a broken screen.
After a 2 year contract we finally left and I went onto my dad phone plan. Well he recently decided to get viaero. I get unlimited data on my iphone but it is absolutely impossible to use it because the service is so slow. My room at both parents houses are in the basement and I get no signal at all..they told us two months ago we would have 4g..we still don't. One day my dad tried calling me for 2 hours...I didn't get a single call. No texts. No voicemails. They said we would get a 14 day trial on a phone and if we didn't like it we could get a new one for free. I went in there because I didn't want a phone that I would have to pay extra for if it wasn't going to work. They said that day they require you to buy the new phone and pay an activation fee but they don't do that with iphones. They didn't tell us any of that the first day we went in there.
I still get no service anywhere. It took me a day to access this website. It also kind of sucks when some worker 10 years older than you tries to flirt with you. You don't even get good internet when you're connected to wifi. Terrible service. Don't ever go here. You'll regret it and want to rant like I am now