NORTH PLATTE, NEBRASKA -- Viaero Wireless is a regional wireless company based out of Fort Morgan, Colorado which uses a HSPA network they consider to be 4G but FCC considers it a 3G company. They're roaming partners are T-Mobile and AT&T. The company has been in existence +30 years but never exceeds Colorado and Nebraska.
All phones from Viaero are used on their GSM network which are all unlocked devices. These devices are purchased exclusively from foreign partners, being bought either through UK or South America. Now, knowing this information, there is no manufacturer warranty because the phones were purchased internationally and not within the US; therefore, calling any US company they'll redirect you to contact your current carrier (Viaero). Also, they'll (Viaero) provide a manufacturer warranty that's all done in-house at the Tech Shop located in Fort Morgan, CO that involves 1 supervisor and 8 techs.
Viaero will run their own analysis regardless of the sales associate or manager's findings and if found the buyer is at fault, then, you'll be charged for taking up their time. Majority of all returns back to the Tech Shop is for Water Damage or Moisture which clearly read in the fine print is not covered under warranty. Also, anything that involves your battery is not considered under warranty, only the phone itself. Phones with the least amount of problems are the iPhones, but even those have had some issues or another either with iMessage or NetOps. If your phone has voice mail issues, dropped calls, scrambled calls, numbers assigned to another individual or carrier and/or text message not sending/receiving these are all issues due to the Viaero Network and no covered under the warranty process.
The Hierarchy consists of 53 Managers, 7 Territory Managers, 2 Regional Managers and 6 Vice President's besides the CEO and Owner. Under each managers reign depending on location consists of 2-6 R.S.A.'s (Retail Sales Associates).
Store Manager Job Description:
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Inventory stock and reorder when inventory drops to a specified level.
• Keep records of purchases, sales, and requisitions.
• Enforce safety, health, and security rules.
• Examine products purchased for resale or received for storage to assess the condition of each product or item.
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
• Establish and implement policies, goals, objectives, and procedures for their department.
• Instruct staff on how to handle difficult and complicated sales.
• Plan and prepare work schedules and keep records of employees' work schedules and time cards.
• Review inventory and sales records to prepare reports for management and budget departments.
• Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
Don't expect sales to happen or walk through the door like big box companies. One of the major requirements for this position is to be actively involved within the community. When your not acquiring sales, you'll be asked to commit to outside sales and B2B to continuously drive business to your location.
There is no training program in place for RSA's or Store Manager's. Store Manager go through a S.M.I.T. (Store Manager in Training) course for 3-months but only visits a total of 1-2 weeks. The course is center focused on individuals/stores and not related to managerial responsibilities. Aside from this RSA's are not given adequate training from store manager's due to lack of training material and rely mainly on other co-workers to assist in their progress.The Training Department tries to accommodate the needs to be a better salesperson but they're not quite to the expectations you would expect from other major companies. Majority of the training consists of Emails, Conference Calls and Webinars. When new product came out you were given a price tag a few specs and told to go sell it.
This all changed when I came aboard and nominated by former Vice President of Sales and Marketing to organize a Tech Team that would ultimately change the position of cultural adherence and advance in new and existing product knowledge. The Tech Team became the backbone for training all employees throughout the company from RSA-Store Manager-Territory Manager-District Manager-Vice Presidents-etc..We were the ones that new about the problems before they existed and were able to teach the ways to prevent the risk.
But, like all former employees will agree the management team uses you only to take your ideas and rids you when you are no longer needed. The company has had so many departures from executives to RSA's nobody knows who actually runs the company and the leadership of the hierarchy has slowly fallen apart due to minimal experiences and conflicting work habits has altered the direction the company is going. Many believe the owner is getting to old or misguided and considering selling the business to a Top-5 Wireless company. Either way, the company needs a major redesign and needs to be focused on future endeavors.