Victoria's Secret

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Victoria Secret's Return Policy Beware!!!
Posted by BLREED1953 on 12/05/2009
EATONTOWN, NEW JERSEY -- My daughter and I are frequent and loyal customers of Victoria Secrets. However we recently had an experience which has forced us to never visit another VS store again. We recent purchased several PJ sets in a box. The had glitter on the top which we thought was pressed in to the fabric. After getting it home and taking it out of the box we found glitter everywhere...it just fell off. We put the PJ's back in the box and took it back to the original store with the original receipt to exchange it for a different one. Much to our surprise we were told because we did not have the banding around one of the boxes that had the SKU # on the back...we could not exchange it. They said it needed to be resellable. We explained that we did not want our money back, just a diferent one without glitter we were told "Too bad, no deal." I asked them where was this policy printed and was told on my receipt which of course I always read every word of every recepit LOL and besides who would know that the SKU # makes something resellable or not The bad merchandise was put in a bag and we were asked to leave. Mind you we were also going to purchase other new merchandise, which we did not when we were told to leave. When I called corporate headquarter I was told I could mail it to them, shipping costs on me, and they would send a check out.

So let me recapture...VS was willing to lose a good customer that spends a lot of money there..evident through our VS credit card...paid in full every month..because I didn't have the band with the SKU number for an item I simply wanted to exchange. Oh well..their loss not mine.
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Posted by Anonymous on 2009-12-05:
Unfortunately, the days of stores appreciating loyal money spending customers is over. They could care less if you shop there or not and most stores are like this. You didn't return everything as you purchased it, so they had a right to tell you no. Frankly, when dealing with clothing, I'm glad stores are careful, especially stores that sell underwear.
Posted by Ytropious on 2009-12-05:
"besides who would know that the SKU # makes something resellable or not" Everyone with common sense... How are they going to sell it with no number on it?
Posted by Doctor Charlie on 2009-12-06:
You're upset that an underwear store doesn't take opened merchandise back? You're the same person that would complain if you bought used panties!
Posted by Anonymous on 2009-12-06:
And you honestly did not think glitter was going to come off? Pressed into the fabric or not, it doesn't stay on.
Posted by PepperElf on 2009-12-06:
here's a hint - glitter gets EVERYWHERE

i used some lush products with glitter.
even a month later i was finding glitter on stuff cos it... just gets everywhere
Posted by karleebarlee on 2009-12-06:
i've never had a problem with the victorias secret return policy. i only order stuff online and am able to send it back, opened in the bag, with no problem.
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What A Sad Place To Work
Posted by Thensider on 02/13/2008
MINNEAPOLIS, MINNESOTA -- I have seen several reviews here, regarding service in Victoria's Secret stores, so I thought I would share my personal experiences with WORKING in a Victoria's Secret store. Keep in mind, I am in no way condoning the behavior of store associates.

8 months ago, I was recruited to be a Co-Manager in a VS store, by a former manager at another company. I was going to receive $7 an hour raise, the District staffed stressed the company's belief in a good work/life balance, and you get FREE bras and other products. I talked it over with my husband and we decided that I would go for it.

Cut to one month later. I have gone through weeks of training, even traveling out of state to train in one of the companies top stores, and know its time to start in the store. This is when I really started to see the big picture. My manager and I were hounded daily by district staff in regards to sales data and shrink (theft). I will say that the performance WAS poor. we were doing our best to control them. This store is located in one of the worst neighborhoods. It has one of the highest crime rates, and all the other stores in the mall chare the same dismal numbers. It seemed as if no one who came into the store wanted to buy anything that wasn't on sale. You were forced to sell credit, but in this area, we heard a lot of people say "I have really bad credit, I know I won't get it", so it was hard. being that this is a low volume store, there is generally only 2 people working at a time. This made it extremely difficult to 1)take care of customers quickly 2) to allow employees to take breaks (the rules say that there must be at least 2 people on the sales floor at all times) 3) it meant that the manager and I were working 6 days a week.

Both she and I were working about 75 hours a week. we were unable to give the other employees hours, because one of the people working had to be a manager, and it was just the two of us. we had to split 85 hours worth of shifts between 15 associates.

I lost 15 lbs in the three months I was there, thanks to be over worked and being unable to eat while I was there ( I would always let the other associate take a break, but I didn't dare take one myself for fear of a district staff member coming in while I was gone)

Eventually, my store manager was so tired, she got a new job. I don't blame her, because I was looking too, we had talked about it SEVERAL times. Since I had only been with the company for 2 months at that time, I called up my district manager and I told her that I was going to need some help, until they found a new store manager. I told her that I didn't feel comfortable taking on the role of store manager, and still trying to do MY job. she said she would get me some help, but she never did. However, she did have time to call me daily and ask me why the store was not performing well. In the meantime, I am trying to prepare the store for the Semi Annual Sale, which you may know is a BIG event. The previous manager had not taken very good care of the store, and the merchandise in the backroom was so disorganized you couldn't find a thing. So I talked one of my girls (who is also a good friend outside of work ) into helping me do a clean up, after hours. We worked hard and we got it done. I felt that we were ready for the sale! Then they hire a new store manager.

After 2 weeks of training, she came to visit. She tore my store apart. She wanted to change the way things looked, where they were and how we did things. I told her no. My 2 months had taught me that you do things by the book or you get your butt chewed out! we got into a huge argument, which ended up with me in tears of rage.

Several weeks later, I actually got a day off! I was so excited! I had worked 22 days in a row. my marriage was being strained to the max. I didn't WANT to work all the hours, but I am a loyal person and I felt I owed it to the girls on my staff to make our store as good as it could be. They worked hard for me, and I didn't want to let them down. So, anyway, I have a day of, so I don't take my daughter to daycare. We go to the park and we go shopping and I am having a lot of fun! Then, I get the phone call. Someone called in and there is no one to cover. I called EVERY single person on our schedule and PLEADED with them to work, but no one would. So, I'm stuck. As the acting store manager, its my job to be there, if no one else can. BUT, I have my daughter with me. Since I had already told the daycare she wasn't coming, I couldn't just drop her off! So I had a choice. Don't go in, and leave the store with only one associate, or go in and take my daughter with me. I chose the later. Next thing you know, the new store manager shows up. she asks me whats going on and I tell her. she says"ok, well, I'm here now, so you can leave" I say thank you and collect my stuff and get ready to go. Now, at VS, you have to get your coat and bag checked before you leave.

WELL, the new store manager thought it was ok for her to try and check my daughters clothes! UMMMM, no way!! I was so offended, I just picked her up and walked away. A couple of hours later I get a phone call from the manager, asking me if I can stop by tomorrow. The district manager wants to touch base with us, before she goes out of town. I say ok, but I don't have daycare for tomorrow. She says thats fine. So I show up, with my daughter, to find out that I am being FIRED for bringing my daughter to work with me. They give me a write up and they ask me to sign it,saying I can write down any comments. I said "i have nothing to say to you horrible people. " I didn't sign the write up. As I am leaving, the manager, again, wants to check my daughters belongings, because she has been in the back room. Folks, my daughter was 13 months old at the time, so, obviously, she hadn't been out of my sight, nor had I been out of the sight of the manager. I told her that if she touched my daughter, I would break her face. Not very professional, I know!

Anyway, thats more story. This was the worst job I have ever had. Even my 5 years at TACO BELL looked like the best job ever after this!
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Posted by sarahnkrystal on 2008-02-13:
Ugh. Sounds awful, but at least your district manager didn't ask you every day if you were going to slit your wrists. VS is one of the companies I would never want to work for. There is too much stuff there and the sales people are always so pushy, and I know it's because they are forced to be that way.
Posted by thensider on 2008-02-13:
thanks! they are very pushy, and yes, they are forced to be that way. the only reason i still shop there after my horrible experiance is because i cant find a bra, like the one i normally buy, anywhere else!
Posted by Anonymous on 2008-02-13:
I would have called HR, working 22 days in a row is illegal in many states even if you are a manager.
Posted by ejack053824 on 2008-02-13:
I liked...you touch my daughter and I will break your face. You tell em sweetheart!

No way you should have put up with that crap!
Posted by jktshff1 on 2008-02-13:
touch my kid....I carry a handgun...major problem, I don't care who you are. I do what those voices in my head tell me to.
Posted by ejack053824 on 2008-02-13:
LOL Jktshff! I'm the same way with my 9 yr old niece Jkt. You touch her and whatever I do will be a misunderstanding.
Posted by jktshff1 on 2008-02-13:
Nope, not a misunderstanding, I know what I shoot at and what for. Those voices ain't wrong.
Posted by ejack053824 on 2008-02-13:
I'm glad I don't have those voices when I fly a fully loaded F-16. LOL!
Posted by jktshff1 on 2008-02-13:
LMAO...Yea ya do, ya just ain't listened to 'em yet and realized they're right!!!
Posted by DebtorBasher on 2008-02-13:
I'm glad you don't have those voices when you're fully loaded ... PERIOD! LOL!
Posted by ejack053824 on 2008-02-13:
Posted by thensider on 2008-02-14:
thanks guys!! my attempts to call HR went unanswered. I didnt call during the 22 day period because the GREAT HR dept at VS is only open 'business hours', which happened to be when i was at work. I did call after I got fired, but they just said, well, its inthe handbook! but whatever. VS was not worth any more of my time! I hear horrile things about the store from friends who work in the same mall. I guess the mgr let someone walk out with $3200 in bras, which in case you dont know, is about $80 bras, or one of those dresser looking things where they keep them. Someone walked out with an ENTIRE drawerbase (as VS calls them) full of bras. And since VS has NO return policy, they can take them ANYWHERE and get store credit or other merch. even if they have worn it. So ladies, if you wear your VS bra for a couple of months and decide you need a new one, just take it back. they cant say no, there is no policy saying they dont have to!! hahaha
Posted by Anonymous on 2008-02-14:
uhm, what do they do with the used returned bras? Yuck!
Posted by GothicSmurf on 2008-02-14:
Which store were you talking about? (Just because I used to live in St. Paul I'm curious.)
Posted by thensider on 2008-02-15:
They cut them up (so noone can steal them out of the trash,EWW)
And i worked at Brookdale Mall, in Brooklyn Center
(more minneapolis)
Posted by kcprivateeye on 2008-10-02:
Thank you for posting this review. I currently work for Victoria's Secret and I hate it. I'm about to write my own story of the hell I experience here, and I'm not afraid to out some people in the process...
Posted by lilone0303 on 2011-01-27:
First of all, I also am a manager within this district. I can guarantee you that unless this lady's experience was years ago, this wouldn't happen. We do have a very strict return policy. It is up to the managers to enforce it. So, had this woman done her job correctly, it wouldn't be an issue. I deny every fraudulent return I get. It's not difficult. As for this woman being a "co-manager", they haven't had that position in a couple years at least.
Posted by pornbean114 on 2012-03-08:
I totally understand your frustration with this company. i currently work for vs and im literlly dying. Managers really dont care about the associates and they sometimes think we do not have a a personal life. I t's the wrost place to work at and i dont recomend it nobody to work for this company. they are all pushy, bossy, and demanding. another thing for those poor girls workin in the pink department is mandatory to wear PINK clothes. Even with the discount it add up to quite some money. And many of the girls that can not afford speding about $80 dollards every check to bu updated pink clothes. it's ridiculous. The company is transforming their employee into customer. that to me sounds like a scam.
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Credit Card Scam
Posted by Picdoodle1 on 03/31/2009
COLUMBUS, OHIO -- 12/09/08 visited Victoria’s Secret and was asked if I wanted an Angel’s Card….I said no. The sales associate then asked again, saying I would get benefits, a catalog and it’s free. I said no…she asked again and I finally said OK. She got my information from my Driver’s License which she already had and then asked for my SSN. I said….what is that for? I don’t want a Credit Card, nor my credit run. She said…no, no….its for our head office only. I got home and in my bag was The Angel Card application, which I never saw, never was informed, never signed and it indeed was for a CC. I called the store in SB on December 10th and C. answered the phone. I asked to have this application canceled and she told me that I would have to come in to cancel it. I went in the same day and was told that Amy told them I would be coming in. They called the CC office and the gentleman on the phone asked my name and asked to speak to the Sales Associate. She was new and didn’t know what to do, but he told her I couldn’t cancel it that I would have to wait for my card or a letter.

December 11th, I spoke with H. at the VS store in Santa Barbara and told her the situation. She gave me the associates name and said that she was new and shouldn’t have presented the Angel’s Card in such a way and she would be spoken to about it. I was then directed to Customer Relations (614 577 7111). I spoke with M. at 2:04PM and she didn’t seem surprised and said I would need to speak to the bank. I was transferred to E. at the bank (1-800-695-1526). She said she had no access to cancel and I would have to find out about the status of the application and transferred me to the Application Center (614 729 7572) and I spoke to K. who told me the application had been denied.

I called corporate again (614 577 7000) and spoke to L. who wasn’t surprised at all and asked if M. had already contacted the bank to have letters sent to the credit reporting agencies to have the inquiry removed from my credit report. I said no. She said would take care of it and copies of the letters would also come to me. She said she was going to call the bank and then call me right back. She called back and said that the supervisor would have to handle the letters and that I would be hearing from K. and gave me a case #. I did not hear from VS., so called December 23, 2008 at 10:07 and spoke with J. she transferred me to the supervisor and L. said that K. was at lunch and that she would call me back.

December 23, 2008. K. called back 10:42 A.M. and said she had indeed put thru the request to have the item removed from my credit report. She had called again today, but felt she would not get anyone so close to Xmas. She said she would call me back when she heard from them.

After four attempt to reach K. (now March 26th, 2009), she finally returns my call (2:43pm) and advises me that she has contacted them, BUT did I give the sales clerk my SSN # or did she run it off of my Driver’s License? I said she asked for it for head office purposes only. Additionally, I told her that it is again the Fair Credit Reporting Act (specifically Act 616)** to run credit or issue a credit card without approval. That I was never informed, never explained, never saw or signed anything pertaining to a credit card. The credit card forms were in my bag when I arrived home.

As you can see by the consumer affairs reporting online, this is not an unusual case and from what I understand the sales associates are pressured to open up new credit accounts by their superiors and some even threatened of being fired if they don’t.

**Civil liability for knowing noncompliance. Any person who obtains a consumer report from a consumer reporting agency under false pretenses or knowingly without a permissible purpose shall be liable to the consumer reporting agency for actual damages sustained by the consumer reporting agency or $1,000, whichever is greater."
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Posted by Anonymous on 2009-03-31:
Very interesting. There is a LOT of pressure on retail staffers to push their store's credit product. I wonder if quoting the civil liability statement to them would create enough negative incentive for the retailer to stop the practice?
Posted by Anonymous on 2009-03-31:
When I worked retail, if someone said no to the store card, I would just say "ok" and move on. I never asked more than once. I can't believe the OP gave in after the third time the associate asked.
Posted by Principissa on 2009-03-31:
I can't stand it when I have to repeatedly say NO to an associate because they will not stop asking me and trying to sell me on the store card. I realize that they have to do it, but once a person says NO, that should be the end of the discussion and the matter should be dropped.

That being said, I would seriously keep fighting them on this, become a thorn in their side until you get those letters. Seeing as how this associate just ran a credit card application without your signed consent, they really don't have a choice in the matter.
Posted by katie kaboom on 2009-03-31:
I really really really wish you hadn't given in to them like that. This is exactly what encourages corporate to keep pushing for these damn credit cards. They all assume if the cashier wears you down enough you'll give up and apply for the card whether you want it or not. I work retail and if i do bother to ask a customer about credit, i ask one time and that is it. If they say no, i move on. I will not get screamed at all day just to pad the pockets of some greedy CEO.
Posted by BokiBean on 2009-03-31:
I have made a pact with myself that if anyone asks for my SS# they are just NOT going to get it!
Posted by Soaring Consumer on 2009-03-31:
I think the problem is that the person was led to believe that the "Angel Card" was one of those store discount cards, like the "Preferred Customer Card" that Albertsons used to have.

Definitely keep fighting this as it is indeed a blatant violation of the quoted act.
Posted by Anonymous on 2009-03-31:
I used to work in a retail store where we had to push our store card on people. One of the cashiers I supervised used to do exactly as the Victoria Secret cashier did - tell customers it was a rewards card. He would have them fill out the application and then swipe their credit card, "for head office records." There was nothing I could do to stop it - he got the most applications so management loved it. He knew what he was doing and I'm sure the Victoria Secret lady knew as well. Keep at them until this is resolved.
Posted by Disaster Worker on 2009-04-01:
I was witness to a similar situation this past weekend at Kohl's. Kohl's was having their daily sale and I noticed a woman from my church was a cashier, so I got in her line. Every few minutes I'd hear someone on the PA system say, "Push for 100! You have 5 minutes to push for 100!" The cashier would ask for the customer to fill out the credit card application for an additional 15% off of the purchase. When my fellow parishioner was ready for me, I asked if that intercom message was for the cashier's to push credit card applications, and she said "yes". She said that they have a quota of credit card applications each day and if they don't fill that quota, they'll lose their job.
Posted by Anonymous on 2009-06-18:
During the holidays cashiers and associates are trained to get 3 NOs before they stop card advertising.
Posted by ejack053824 on 2009-06-18:
After the 2nd "No" I would have asked her, "What part of fking NO do you not understand?!"
Posted by Anonymous on 2009-06-18:
You can say that, but it is our job. And as long as I need a job, I will do as I am told. No matter how much you cuss me out. How about cussing out the manager or corporate who makes this part of our job.
Posted by Anonymous on 2009-06-18:
Best answer, Lady. It's annoying to have those cards shoved in our face but the cashiers are only the messengers. Management/corporate are the ones that put the policy in place.
Posted by PepperElf on 2009-06-18:
yeah no... and no again

i dont think i'd be rude per say but.... i'd not budge
Posted by ejack053824 on 2009-06-18:
Well Lady..I guess your going to be pissing off quite a few people. LOL!
Posted by PepperElf on 2009-06-18:
well i think it's a balance...

i dont believe in being rude to the cashier just because they're forced to offer the cards

however i would expect that they wouldn't actually *lie* about the nature of the cards

or that they would stall a sale until you sign up for one either.
Posted by Anonymous on 2009-07-14:
I agree Lady, we are just the messengers after all. All the customer must do is say no. A corporate office never needs your social security number for anything but a credit card application. I guess you learned this the hard way. At least no account was opened.
Posted by Ttereza on 2009-07-22:
I currently work at VS, where we are told both during training and continuously throughout our working days to ask for a card 3 times. Managers pull us aside after transactions to say phrases like, "It's not no until it's no three times!"

A coworker and I have both refused to harass customers in this way, and as a result every day we are talked down to by management. So if you encounter an employee who actually gives you the inconvenience of having to say no three times! Try not to take it out on the workers, and remember that you'll be walking out of the store with your purchases while we are reprimanded for not roping you in. ;)
Posted by ndviper on 2010-11-30:
That is one of the many reasons to not shop at VS. Try going to JC Penny's they sell higher quality cheaper and don't bother you as much! VS is also famous for "fitting" women into a bigger bra size then what they normally wear due to what is called Vanity Sizing. When a woman finds out they have bigger breasts they are happy most of the time and then spend an additional $100 plus on new bras only to realize they are printed a different size, not actually measurably different!
Posted by Anonymous on 2010-11-30:
Actually ndviper, I had the opposite experience. They tried fitting me in a smaller bra size, and I swear they turned blue!
Posted by Anonymous on 2010-11-30:
It's no different than the cashiers at McDonald's or Taco Bell that try and offer their latest fruit smoothie, or specialty item. They are REQUIRED to ask. I never hold it against them personally. Fortunately, they don't ask 3-times though, since that would admittedly get on my nerves.
Posted by Anonymous on 2010-11-30:
Still scratching my head as to why the OP would be willing to give up their SS# to a cashier, and accepting the response of it just being for the "head office"? I would have either asked more in-depth questions or not parted with my SS# so easily. While the complaint is semi-valid and the hoops that have to be jumped through are endless in trying to cancel it, the initial fault is with the OP for giving the information out in the first place. Even if they weren't comfortable with the circumstances, the OP had the right to ask more questions or simply refuse...which they did neither.
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Posted by Envy on 12/20/2007
MONROEVILLE, PENNSYLVANIA -- I just wanted to let all of you consumers out there in the Monroeville, PA area know how horrible the customer service is at Victoria's Secret. A sales associate totally stepped out of line with me. She was utterly the most unprofessional, rude and bold woman I have ever met. She failed to ask me if she could assist me let alone acknowledge me in the store. She opted to flirt with a man for now I timed it 13 minutes and never acknowledged me once. I began trying my bras on completely unassisted, as I exited the dressing room to grab another size from the rack. I was yelled I mean yelled at like a child. She said that I was in the wrong I have no place taking any bras from the store shelves (well where else would I get them?) Anyway, she also called me and my aunt whom I was also with rude and ignorant. She keep it up and up pursuing what seemed like an argument. She tried to belittle me by saying if you need help you should have known to ring this buzzer as if I was a child. She raised her voice and began yelling at me and kept coming closer and closer.

Here I am shocked this happened completely out of the blue there I was innocent just wanting to purchase a few new bras. I'm still shaken up about it. She ruined my shopping experience and the manager on duty did nothing about the incident. No apologizes nothing what so ever. I'm outraged at the way my aunt and I were treated.
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Posted by Principissa on 2007-12-20:
In the Victoria's Secret where I shop, you can't go into the dressing rooms with unpaid merchandise unassisted. The way she went about it was totally wrong and out of line, but I highly doubt you were as nice as you claim. I know if someone talked to me like that, well let's just say I would have told her where she could shove her attitude and her bras.
Posted by Hugh_Jorgen on 2007-12-20:
You should expect better support when bra shopping.
Posted by sarahnkrystal on 2007-12-20:
Didn't you know flirting with the male customers out shopping for their girlfriends/wives is the best way to make a sale?
Posted by Principissa on 2007-12-20:
LOL Hugh!
Posted by Elleoelle on 2007-12-20:
Write a letter to Victoria's Secret. They have where to write on their website, although I also sense we're indeed getting only half the story. You were with your aunt - but you had to get another size yourself? Wouldn't your aunt get it for you? Get your details to make sense when you claim foul. Did you get the salesperson's name and the name of manager? Did you seek out another sales associate to help you since she was clearly otherwise occupied? Another saleperson would have likely loved to get the commission for your sale instead.

They do discourage customers going through the shelves and drawers on their own. You're not being helped? Take names, find assistance elsewhere and if all else fails, leave. Contact the company since users here won't stop shopping there because you had a bad experience with one shop.
Posted by Anonymous on 2007-12-20:
Hugh... you just made my Christmas
Posted by Anonymous on 2007-12-20:
Was she the only sales associate working or was there someone else that could have assisted you? This time of the year, there are plenty of associates working to assist customers.
Also, it should be common sense that you can't just take items off the shelves unassisted and go to the dressing room - sorry, but I too think we're only getting half of the details here
Posted by Anonymous on 2007-12-20:
I like the VS catalogs. :)
Posted by jenjenn on 2007-12-20:
Hugh...that was great!
Posted by MRM on 2007-12-20:
"Hugh" are so hilarious as usual!
Posted by GothicSmurf on 2007-12-20:
Were you under the wire when you were shopping? Is this compliant padded at all?
Posted by Anonymous on 2007-12-20:
did you really need an assist while trying on bras?
Whenever I shop at VS,im helped right away.
Posted by GothicSmurf on 2007-12-20:
I don't need help trying them on, but I don't mind help getting them off! (Ooh, I'm fresh today!)
Posted by ykern on 2009-06-03:
well if u needed help u should have asked.
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Outstanding Employee in Bloomington,IL. Store
Posted by Tall Shopper on 10/17/2010
BLOOMINGTON, ILLINOIS -- I recently had the pleasure of visiting your Bloomington, IL. store. I was assisted by a member of your staff named Heather M. Because of her dedication, I asked her name, and told her I would be complimenting her service in a thank you letter. She made suggestions in the selection of gift items based on her own experiences. She was very professional and knowledgeable of your merchandise. Because of her friendly salesmanship, I purchased more items than I would have otherwise. It was clear that she enjoys working at Victoria's Secret. I would like to say thank you on a job well done!
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Posted by Venice09 on 2010-10-17:
Isn't it great when someone likes their job? It makes the shopping experience so much better. I'm sure Heather will appreciate the compliment.
Posted by clutzycook on 2010-10-17:
I hope you sent this message on to VS.
Posted by Tall Shopper on 2010-10-17:
Although I live in Rock Island,Il. I sometimes visit Bloomington/Normal, Il. where I went to college and played basketball. Each time I have visited this Victoria's Secret store, Heather has gone above and beyond to take care of me. This message was forwarded to corporate headquarters to make sure they know she is doing an excellent job.
Posted by Skye on 2010-10-17:
Nice review OP. I love Victoria's Secret.
Posted by Venice09 on 2010-10-17:
I hope they realize what a gem they have in Heather and keep her around. It really was nice of you to acknowledge her. I wish more people would be so kind.
Posted by Tall Shopper on 2010-10-29:
I revisited the Bloomington,Il. Victoria's Secret store yesterday. Although Heather was not there at the time, I have to say that my dealings with the other employees there was also a positive experience. I probably would have been more comfortable with Heather, and would have purchased more from her. She has an expertise for the merchandise from personal experience, and she is quite comfortable discussing it. She also has a special talent for personal friendly salesmanship that makes the customer happy without feeling pressured. I expect that Heather M. should get some kind of award from the company for her outstanding service.
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Rude Employees and Company Return Exchange Policy
Posted by Fedupshopper on 08/23/2010
BRIGHTON, MICHIGAN -- My daughter purchased a bra from Victoria Secret. They arrived later in the evening more toward store closing hours. After trying the bra on and asking if it could be returned, she were told yes, with receipt within 90 days. Re-thinking the color for practical purposes, she decided to exchange the bra for a more natural color. The returned to the store less than 24 hours after the original purchase with the intent to exchange.

The counter person took the bra to a back area, came back out and refused the exchange, stating that the bra had wear marks and body stains on it. The bra was never taken out of the VS bag. The tags and all were on it. The tissue had the original folding on it.

My daughter pointed these facts out to the saleswoman and the woman told her she probably wore it around the house all day. My daughter told her she couldn't be aware of any such marks as the item was never removed from the bag. This same woman ( who by the way opened the dressing room for her the night before) told my daughter that she should have been careful and looked at the merchandise before she purchased it because they wold have given her a discount for damaged goods, if it was brought to the sales staff. d My daughter responded by loudly asking, so the entire store would hear, how many woman of different shapes tried the bra on, decided not to purchase it and then the Victoria Secret staff placed back into the drawer. She said the woman just walked away from her, as she continued to say that she came in to exchange the bra not return it.

She will be contacting the Victoria Secret corporate office with her complaint and never shopping there again.

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Posted by goduke on 2010-08-23:
Be really careful about telling the corporate office "I'm never going to shop there again" when you are asking them to fix a problem. It kind of lessens their motivation to help you out. Instead, you may want to take the approach of "I enjoy shopping at VS, I was really disappointed, and I'd like to see what we can do to fix it." It telegraphs that you are at risk of leaving, but that the relationship can be saved. Gives them lots of motivation.
Posted by Anonymous on 2010-08-23:
She accused her of wearing it around the house all day, even though it still had the tags on it? That is rude and not really the norm for VS. Hopefully you'll see goduke's comment, good advice.
Posted by Anonymous on 2010-08-23:
Go duke ++
Posted by SaMoore on 2010-08-23:
You should have your daughter see if she can't return the item to a different Victoria's Secret store. If the item still has tags on it and has not had any obviously notable tearing or bending and is well within the stores return or exchange policy they should absolutely exchange the item for her. Sounds like she got a " difficult salesperson".
Posted by Anonymous on 2010-08-23:
Does your daughter have an Angel account with VS?
Posted by FlShopper on 2010-08-23:
I guess they've radically changed their return policies. When I worked there (in the late 90's), I was shocked at how they would take back absolutely everything.
Posted by skelly39 on 2010-08-23:
Excellent advice, goduke. Were you in my technical writing class last semester? That's exactly what we learned. Never tell a place you won't do business with them anymore if you expect anything. Otherwise, why should they even bother?
Posted by shootingstar1284 on 2010-08-23:
I think their return policy became somewhat more stringent after a consumer advocate did an experiment (with several stores, not just VS) to see if returns made it back to the shelves even with signs of wear. VS was one of the stores that the test showed returned merchandise and put it back on the rack with signs of wear. I don't know how widespread but they did contact VS corporate and the company stated they would re-train their employees on return procedures.
Posted by Anonymous on 2010-08-23:
Returned merchandise would be better used in their sample merchandise drawers, for trying on for looks and fitting purposes, not back out on the sales floor.
Posted by momsey on 2010-08-23:
I saw that report, shootingstar. Ick!!!

I actually think that the retail chains should follow the lead of smaller lingerie stores. No returns on anything! Make sure you are happy with what you're buying in every way, because you will not get your money back no matter what.
Posted by Anonymous on 2010-08-23:
I didn't know such a report was done but I do know this, being a woman is really hard sometimes. How do you know if something fits you w/o trying it on first? On the other hand, I really don't want to put something on that's been on countless other women first.
Posted by Anonymous on 2010-08-23:
You can try things on over your clothes jc.
Posted by Anonymous on 2010-08-23:
A saying I have for my kids, "Try it--BEFORE you buy it"!
Posted by Anonymous on 2010-08-23:
I suppose that's true, ript2010, however that doesn't really solve the problem of determining whether or not something like a bra fits right.

Unless you've figured out a way, do share with your fellow gals.
Posted by Venice09 on 2010-08-23:
How can you try on a bra over clothes?

I buy all my bras at Kohl's. They take back everything, no questions asked. They have great sales, coupons and an excellent selection, too!
Posted by Anonymous on 2010-08-23:
You wear a thin t shirt or tank, remove your own bra, and try the sample over the t, I have no desire go where every woman has gone before. I do not want a bra next to my skin that has been tried on by 100's of other women. Just not gonna happen.
Posted by Anonymous on 2010-08-23:
Posted by Venice09 on 2010-08-24:
Trying on a bra over a tank or t-shirt would not work for me. I doubt that one bra was tried on by hundreds of women. In fact, I have never seen a bra in Kohl's that looked like it was tried on at all. They all look perfect. Maybe it depends on where the store is located and its clientele.

I'm as squeamish as the come, but I am not grossed out by the thought of trying on a bra that another woman tried on. I'm willing to believe that the woman before me did not have cooties. Is trying on a bra any different than trying on other clothes that touch your skin?
Posted by yoke on 2010-08-24:
Was the mother with the daughter during all this or is this third party info?
Posted by Anonymous on 2010-08-24:
I'm talking Victoria's Secret, where sample bras are in drawers, you try them on, and they get put right back in the drawer for the next person to try on. They don't have sample bras at Kohl's. Wearing underthings that others have worn makes me think of using somebody else's toothbrush,yuck. I rarely if ever try on other clothes in stores, I know that if it says x small to xx small, or size 1, it will fit, or I can belt it.
Posted by yoke on 2010-08-24:
ript, hate to tell you but people try bra's on at Kohl's and put them back on the racks all the time. They are not called sample bra's, just bra's off the rack.
Posted by Venice09 on 2010-08-24:
Ript, if you don't try on clothes in stores, does that you mean you take them home and wash them first? You're very lucky that you never have to return anything.

Yoke, I've never seen a bra in Kohl's that looks like it's been tried on, although I'm sure some of them have. Of course, I've never looked at ALL the bras, just the ones in my size, but they always seem perfect. That's one of the reasons I like buying them there.

As I said, I'm pretty fussy, but I don't relate trying on clothes or bras to using someone else's toothbrush. Panties can be tried on over underwear and washed before wearing.
Posted by FlShopper on 2010-08-24:
I worked at VS for a few years. Those bras in the drawers get sold right along with the bras in the hangers. They don't have "sample bras".
Posted by Anonymous on 2010-08-24:
Venice, yes I wash the clothes before wearing them. I have very sensitive skin, and oils or traces of perfumes, body washes, deodorants etc. left on clothes can seriously irritate my skin. I have returned an item or two after washing and wearing, and have never had a problem in doing so. The "sample" bras are the bras you use to try on for fit and to see how it looks, you are not allowed to try on bras from the sales floor there.
Posted by FlShopper on 2010-08-24:
Must be something new at Victorias Secret. There were never any restrictions on selling what was in the drawers vs what was on the hangers. Everything was for sale.
Posted by Anonymous on 2010-08-24:
The "sample" or try on bras, are representative of what is for sale on the sales floor. Try on a sample bra, like it, tell the store associate, they meet you out on the floor, direct you to the bra style and size you liked in the fitting room, you pick out your color, or colors, and go home happy, with a bra that has not been on someone else's body.
Posted by Ytropious on 2010-08-24:
I've tried on bras at Kohls before. I'm just really good at making them look like they've never been used. Some women though apparently lack that gift as I've seen some that are barely on the hanger.
Posted by Anonymous on 2010-08-24:
I used to buy from Frederick's, I knew my size and had a style preference, so didn't have to try them on. But I have recently lost a few lbs. and needed to be remeasured and to try on at VS to ensure proper fit due to weight loss.
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Don't shop or work at victoria secret
Posted by Antiashley on 05/11/2010
PHILADELPHIA, PENNSYLVANIA -- Looking for a job at victoria secret ? NO you don't. I worked at the Victoria secrets in Philadelphia, PA. In the 5 months I worked as a co-director I was cussed out, forced to find employees on my lunch break, then fire them within 3 days for them not making outrageous sales quotes, This is how Victoria secret works. First everyone has a sales quota which is done by 1 hr sections, then daily totals, then weekly totals then monthly totals, then semi-annual, finally annually. if you don't make ALL of the goals you are FIRED !!! so for you to make your typical sales quota you have to sell 3 bras 1 beige 1black and 1 white, you must also sell the same customer matching panties, 3 lotions or perfumes, and don't forget the stupid mints at the register. Yes thats right you have to sell all this to each and every person who enters the store, the store office has you followed by managers to make sure your working sales, the store counts each person who comes in the stores. if you don't sell (force) your customer into buying all this crap you get fired! how do I know, I did it, not because my sales team were not giving 100% its store policy ! don't take my word alone just search the internet.
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Posted by MRM on 2010-05-11:
If you were to give me a little something, I'll buy those for my jumpoffs. Real talk...
Posted by FlShopper on 2010-05-11:
I worked at VS for a few years and loved it, but quit not long after they started with the sales quotas. Maybe they've gotten stricter with those policies; noone I knew was ever fired for not making quota. Especially after 3 days!
But I do agree they wanted their salespeople to be overly pushy with the matching items, credit cards, etc. I was not comfortable with that, so I left.
Posted by MDSasquatch on 2010-05-11:
I am a man, if I go into the store, will some salesperson be penalized if I don't buy panties, a bra and a pack of mints?
Posted by PepperElf on 2010-05-11:
actually i'm not surprised

hell even regular stores are pushing employees to sell product - like credit cards or warranty things

with the slump in shopping im not surprised that stores like VS are feeling the bite too

if anything cos when it comes to pinching pennies, i can see shops like that - where their product is nice but not *necessary* losing customers.
Posted by Ytropious on 2010-05-11:
I worked at Omaha Steaks once, same deal. Lots of quotas and high pressure sales to make sure every customer walks out with a packed freezer of food. If someone came in to buy a single box of food no one wanted to ring that person out because it ruins their "average ticket" size. I hated it and I quit after 8 months.
Posted by Anonymous on 2010-06-20:
Were you aware that there were quotas to meet going into this job? High pressure sales jobs are best left to those with the gift of gab.If you can't sell ice to an eskimo, probably time to go.
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Victoria's Secret - I can't understand how they stay in business
Posted by Tom3 on 11/25/2009
COLUMBUS, OHIO -- I own a medium sized business and I asked my wife who does our marketing to buy several hundred small Christmas gifts ($2000)as well as several thousand dollars worth of gift cards from Victoria's Secret this year for our female customers this year. She went to the VS store in the Valley fair Mall in San Jose, CA and they got out all the merchandise. She asked if someone could help her get all the boxes to her car since she is 6 months pregnant and the manager told her no - to carry them herself. She said she couldn't so and she didn't buy them. She then ordered the merchandise online. The following day they called to say they wouldn't accept the order "because they thought we were going to resell them." Although I called several people at the company, they refused to sell to us. They did say if I sent a letter on my company letterhead (what does that prove?) they "might" let us spend our money at their store. Of course, we returned the gift cards (replaced them with Macy's gift cards) and will never do business with Victoria's Secret again!

I hope more companies start to compete with them, because it wouldn't be hard to succeed competing against a company like this. All the fashion shows in the world can't save this loser of a company! If you own any Limited Brands stock (LTD), dump it!
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Posted by goduke on 2009-11-25:
You are giving business clients Victoria's Secret gift cards? Really?
Posted by SteveWiginowski on 2009-11-25:
I think the reason they may not have wanted to help her to her car is because it puts them at risk. Going outside the store, outside of the mall, to the car of a stranger, you don't know what can happen.
Posted by Anonymous on 2009-11-25:
Here (XCEL) a payment plan is called "budget billing".
Posted by madconsumer on 2009-11-25:
is victoria secrets a good gift for female employees? how close are you to them? in my company, this would not be accpeted nor allowed.
Posted by Anonymous on 2009-11-25:
Victorias Secret carries everything from cloths, to shoes, to perfume to makeup, as well as the "sexy" stuff. I dont see a problem with these being used as holiday gifts in a business settting.
Posted by Anonymous on 2009-11-25:
Good point Raven.
Posted by madconsumer on 2009-11-25:
raven is sets the air of 'being familiar' to the female employees. it can be considered a form of sexual intentions.
Posted by Anonymous on 2009-11-25:
Good point as well, MadC.
There may be a few husbands and boyfriends that might not like that to say the least.
Posted by Anonymous on 2009-11-25:
MadC, was that you on the cover of last weeks VS catalog that came out? Don't lie to me now.
Posted by madconsumer on 2009-11-25:
lol superbowl,, sshhhh don't tell my boss!
Posted by Anonymous on 2009-11-25:
OK, mums the word...
Posted by Anonymous on 2009-11-25:
Mad, to me, Vickeys Secret cards can be safer than the bottle of booze many of my past bosses or clients have given me. I see your point, I jsut consider this a non-issue.
Posted by Anonymous on 2009-11-25:
They have clothes in good taste but just the cover could ruffle some feathers. Booze? If you don't drink you just pass it on to someone that does, right.
Posted by Anonymous on 2009-11-25:
pass booze on?? ME?! Oh HELL no!!!! *giggle*
Posted by Anonymous on 2009-11-25:
What? Did someone mention booze over here?
Posted by spiderman2 on 2009-11-25:
Let me first say if my boss gave me a gift card from VS I would be totally creeped out. I wonder what kind of "business" this is since they are buying gifts for customers from VS also. I'm betting this VS is in a mall location and they are probalby not allowed to leave the premise. If you were so concerned about your pregnant wife hauling all this stuff around, why didn't YOU go with her or send an employee to help her out?
Posted by Ytropious on 2009-11-25:
I'd be creeped out too. Perfume, body lotion or not, what do you think of when you think VS? Not lotion, I'll tell you that. If you want your clients to buy lotion or perfume get gifts from bath and body works. VS gifts or gift cards seem semi inappropriate for a business gift.
Posted by Anonymous on 2009-11-25:
Ytropious raises a good point. Bath and Body Works would have been a better choice for gift cards.
Posted by Doctor Charlie on 2009-11-25:
You're giving panties and bras to your clients? I can't believe that anyone with half a brain would give Victoria Secret gift cards to any sort of business associate. The poster sounds really creepy.
Posted by PepperElf on 2009-11-25:
personally i am not a fan of victoria's either
i think they're overpriced

and spiderman- very good point.

personally i think if you wanna be neutral perhaps an amazon gift card instead
Posted by Buddy01 on 2009-11-26:
I wasn't aware that any store would give a refund for gift cards.
Posted by Anonymous on 2009-11-26:
Dont know about refunds, but lots will REPLACE lost/stolen cards. Bet those same places have some sort of refund policy
Posted by karleebarlee on 2009-11-26:
actually, victoria's secret sells a lot of high end clothes that are perfect for a career woman. perhaps that was the intention.
Posted by Ytropious on 2009-11-26:
Again, karlee, if that is the intent then why not get them a Macy's card, a place that has WAY more selection of appropriate business attire? No matter how you slice it, a business gift from VS is creepy unless you work in the porn, sex toy, or lingerie business.
Posted by Anonymous on 2009-11-26:
LOL, Y, no offense, Victoria's Secret doesn't sell porn or sex toys.

When I was a size six (sigh..many many years ago) I wore a LOT of their suites and other business pants/blouses. They have some amazing deals online.
Posted by Ytropious on 2009-11-26:
I know they don't SELL those things there, but a gift card to their store would make more sense to be given in those industries then say, an insurance or financial planning business.
Posted by Anonymous on 2009-11-26:
I have to agree with Yt. In my job anything that can be construed as sexual harrassment is to be avoided. It's to the point where you cannot even tell someone that what they are wearing looks nice. Although the products in VS are in good taste, the first thing people think about is lingerie when VS comes to mind. In the business enviornment for clients, customers or employees it is not an appropriate gift.
Posted by Anonymous on 2009-11-26:
Hmmm... I am surprised I am in the minority on this topic. However, I certainly respect the thoughts and opinions of those of you who find this sort of gift inappropriate.

Yet again, a fair honest discussion with no personal attacks!
Posted by Ytropious on 2009-11-26:
Which is always appreciated, raven :D
Posted by Anonymous on 2009-11-26:
Posted by Anonymous on 2009-11-26:
Raven, I get what you are saying. I really do. :)
Posted by Anonymous on 2009-11-26:
Yeah Pro, I think we all have good points. When I worked for a bank, folks may have been disciplined for such a gift, other places, no big deal.

Either way, I get that they were reluctant to sell large amounts to the Op's wife. reselling is a big deal these days. However, once they proved who there were and their intent, there really should have been no issue.
Posted by Ytropious on 2009-11-26:
I do think it's really stupid of VS to think they'd be reselling since they aren't getting a discount for buying in bulk. Reselling is only attractive if you are getting a discount, I mean who's going to make money selling something at the same price as the store? If I were VS I would have just sold them how ever much they wanted, but who knows, maybe they really do have a big problem with unauthorized reselling of their products on a large scale.
Posted by Anonymous on 2009-11-26:
Some companies DO have a rule about selling to resellers. A large order would set this bell off.

Some major brands do this to keep their items from being sold at a lower cost then they set.
Posted by Ytropious on 2009-11-26:
I totally get that, but there was no discount involved, just buying a big amount. If the OP was buying to sell at a lower cost he'd probably lose some money. I do enough reselling on ebay, lol. I'd never buy something at retail price to resell, I'd never be able to move all the product. If he was buying like, 3,000 clearance bras then I'd be skeptical.
Posted by Anonymous on 2009-11-26:
Yt, that is why VERO exists on Ebay. Because companies like Coach and VS and LV do not want their items on the sites being resold. Some argue the first sale doctrine rule. Some win. Others will be forced in a court of law to NOT list or sell any restricted companies item at a lower cost than they sell it at.

Granted the OP was buying gifts, but VS did not know that, and asking for a request on letterhead is their way of protecting themselves if they find out you lied and they sue you.
Posted by Anonymous on 2009-11-26:
Buying gifts is too complicated. I think I will buy myself a nice gift instead. Something electronic with and high definition or blu-ray. Yah, thats it. :)
Posted by Anonymous on 2009-11-27:
Lol Pro. I will be standing in line early this morning for a laptop. I never participate in the Black Friday raucas but for my kids I guess I will this time.
Posted by twinkletoez1016 on 2009-12-17:
As a Victoria's Secret associate of over 3 years, I'll explain why..

First, I'm certain the sales associates wanted to help your wife to the car, but it's a huge liability for the company if the associate gets injured.

Second, purchasing large amount of gift cards or particular products (ex. $2000 of beauty products) is a red flag for theft. Any purchase over $1000 has to be rung through by a manager because the situation needs to be checked out because a purchase that large is a little bit sketchy. I don't mean to call you or your wife sketchy, but things like this happen where customers come in and purchase massive amounts of merchandise to go sell on eBay or in other countries where they can make a large profit. Asking for a request on letterhead is not sketchy. Not only does it protect Victoria's Secret Direct (the online part of the company) and Limited Brands, it also protects you the customer.

Don't be so quick to bash a company just because they're following the rules. It may seem like a hassle to you, but (again) it protects the company as well as you the consumer.
Posted by Anonymous on 2009-12-17:
Thank you Twinkle.
Posted by America on 2013-06-08:
I have experienced the same harassment. They called me about a order wanting to know who/what/why I was buying the stuff. I'm a little confused on what business it is if theirs? If you have the money to pay why does it matter? Sounds line they are worried they will get put out of business by a few resellers or god forbid may have to lower prices.
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Posted by Just1server86 on 01/02/2012
FT MYERS, FLORIDA -- I am a secret shopper and I go to many places and "rate" stores on everything from the way I'm greeted to the conversations I hear in a store to just about anything. I went into this store to actually purchase something for my friends birthday when I overheard, what I assume to be a manager, belittling an associate! Not only was she reprimanding her for not doing something fast enough, but she was doing it in front of customers. I was mortified! I felt so sorry for the associate. You could clearly tell she wanted to just crawl in a hole. Even other people were just kind of staring in amazement of this stupid woman. As the evil manager walked away I walked up to the associate and told her that everything is ok, not to worry about it. She said, "I wish it was going to be ok, she's always like that though". I felt awful. I don't understand why jerks are always the ones in charge and no one does anything about it. Is this really how VS runs their huge corporation? VS tries to make the "outside" world think they are this fabulous place when really they are nothing more than another sweatshop of hell for employees. If VS isn't careful they are going to have some serious lawsuits against them! I think the higher ups and the models should have cameras installed in the stores and they should have to watch how these lower people on the totem poles are treated - maybe then you wouldn't strut your stuff so much thinking VS is the best! In this day and age a couple of complaints and a few phone calls could really bring you down to the level you truly belong!
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Posted by tnchuck100 on 2012-01-02:
Unfortunately the way it works is a manager can run his/her store with pretty much a free hand as to how employees are treated. Corporate is only concerned with ONE thing: Is this manager showing a profit? If so, they are not concerned with how the manager accomplishes this goal.
Posted by Nohandle on 2012-01-02:
Honestly, few things make me more uncomfortable than hearing and seeing an employee berated in front of a customer. If there's a problem take it up behind closed doors. It's called "professionalism" and obviously many don't have any idea what that is.
Posted by Ben There on 2012-01-02:
I hope you included this in your secret shopper report.
Posted by Mrs. V on 2012-01-02:
When ever I see behavior like this, I walked right up to the poor CSR, exclamed in a fairly loud voice while linking my arm in theirs, "Oh thank GOODNESS you're here today! No one else can ever find the items I'm looking for!" Then I turn to the manager that was yelling at the CSR and say, "You must be SO glad to have this wonderful young lady (or man) working for you! They are an absolute TREASURE!" Then I proceed to drag the CSR away while asking in a loud voice for what ever item I need (or making up one that I'm looking for). Then when I'm leaving, I ask the manager for the phone number of corportate and I call and leave a compliment for the employee while still standing in front of the manager.
Posted by raven2010 on 2012-01-02:
Mrs V, I have done that exact thing at both Kohls and penneys!!!
Posted by Mrs. V on 2012-01-02:
Raven - Great minds think alike ^_^
Posted by Venice09 on 2012-01-02:
I've never had reason to do that, but I'll definitely keep it in mind.

OP, if this was the first time you witnessed something like that, you shouldn't judge the entire corporation on one ignorant manager. I'm sure there's one in every company.
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Window Displays Of Victoria's Secret Are Pornographic & Offending Women In Communities
Posted by Mariarules on 01/05/2011
NEW YORK -- When the unfortunate reality of a lingErie company opened a branch in our neighborhood, most women formed a protest storefront asking Victoria Secret to TONE down their sexually aggressive photos and displays on mannequins. It was noted as not child safe, compared to a porn shop window and highly offensive to the women of a wealthy and largely educated demographic.

They lost the battle and were forced to lessen their aggressive visual presentations to the public.

Since then, they have gradually added it all back growing more and more vulgar with larger than life photos of all white women with breast implants and bras that send them to their neck. It's looks like what I describe right now as I look out from a 10th floor window, opposite my building.

It is stressful to women who ask their husbands to look away. It's offensive to mothers with young children.

This is a company who neither cares or listens to the female public supporting their business.

I went to the Manager and was told she could do nothing and go to the executives. Good luck.
That was it. Nothing changed and these vulgar images of women strutting their bras and private parts in our faces 24/7 continues, and is too much. It is disrespectful to women of all ages. We don't want our men, parents or children seeing these standards and these views. It isn't anything but pornographic content.

Since when does a company think it their right of speech to offend women. Not a woman walking by approves and we'[re forming a boycott and petition to wake up the executives to go back to covered up clothed women in their ads. They can go inside for the undressed versions of their products. But for public display to host see through and all the variations of bras as though it's safe and normal to expose a young woman that way is WRONG.

The business will suffer in this branch when we're through with our boycott. If they don't want to give us what we want (respect) then they will lose our money.

We are a decent family oriented neighborhood as all our store window fronts display. Until this vulgar porn industry invaded our street, we could get to our destination without the assault of this in our faces.

Please make sure Victoria Secret stop this selling and exploiting of women as body parts and porn dolls.
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Posted by bargod on 2011-01-05:
It sounds like you don't shop there anyway so is a boycott really going to affect them?
Posted by Ytropious on 2011-01-05:
It sounds like more of a personal problem OP. As a "highly educated" woman much like yourself I'm not at all offended by Victoria's Secret window displays. It's a BRA store, what are they supposed to display, fully clothed models? Yes I know, they sell clothing and other body items, but they are best known for their lingerie. They have every right to advertise that.

Not all VS models have fake boobs too OP, a lot of them are natural. And if you have a husband that gawks at the window and you feel bad having to pull him away then you haven't trained him well enough. Men are going to be men, lets be real. If they had a store with hunky dudes in nut hugging underpants I'd probably grab an eyeful too!

Lastly, I'm TIRED of people much like yourself screaming about vulgarity and needing women to cover up. You've obviously never shopped at Walmart, you'll see more butt crack and boobies hanging out then anything at VS.
Posted by Anonymous on 2011-01-05:
Why would you ask your men to look away?

Why is this offensive to women and children?

How is it compared to a porn shop window? Have you ever seen a porn shop window? Every one I've ever seen has NO ads/pics on the windows at all and most are tinted so you can't see inside very well.

Are you also offended by those ads that come in the mail and right there for your kids to see are women in bras from JCP, Target, or Lane Bryant?

At any rate, if your entire neighborhood is boycotting this VS location, they'll probably be gone soon anyway right...since no one is shopping there.

Posted by jktshff1 on 2011-01-05:
"highly offensive to the women of a wealthy and largely educated demographic." So, do you go in the "hood" and demonstrate for their kids? You might want to move to Southern Missouri and join one of the Amish communities that are growing there.
Posted by PepperElf on 2011-01-05:
"compared to a porn shop window "

most adult stores i've seen don't actually have window displays

besides, although you might dislike the photos of women in underwear, it's still no more than what you'd seen on a public beach or tv.

I suspect you're confusing "sexy" and "porn". when it comes to photos one refers to very attractive sensual photos. the other refers to actual sexual acts caught on film. and i haven't seen any VS posters showing people in coitus yet... then again if they were having sex the underwear would probably be off by that point....
Posted by Anonymous on 2011-01-05:
I missed that part, jkt...must be why I'm having such a hard time understanding this review.
Posted by momsey on 2011-01-05:
Please speak for yourself. I am an educated woman, I'm married and I'm a mother of a young son. I have no problem with my husband looking at mannequins or even real life models in lingerie. I would never even think to tell him to look away. I really see nothing offensive about it in regards to my child.
Posted by Anonymous on 2011-01-05:
My men and parents have seen these views in the flesh, my parents know what sex is and what women's underthings look like, how do you think I got here? And as for children viewing lingerie clothed mannequins and photos in the display windows, that is just another opportunity to teach healthy esteem and respect for bodies, or a lesson in marketing. How you react to these mannequins and photos says alot about your own esteem and insecure psychological state, and will have a negative impact on your children as your attitude fosters shame. Don't like it, don't look.
Posted by Anonymous on 2011-01-05:
Well said, ript. I never understood the mentality of anyone, man or woman, that doesn't "allow" their significant other to look at or be friends with the opposite sex.
Posted by idontthinkso on 2011-01-05:
The responses here are very similar to my own. Rather than impose your morality on the entire public, perhaps you should be working on your own issues. Society has limits. Exposing genitalia (in American society)is not allowed. I've seen the Victoria Secrets ads that you speak of. There are no exposed genitals. You see more at a health club. Please seek counseling before bothering other people again.
Posted by PepperElf on 2011-01-05:
"highly offensive to the women of a wealthy and largely educated demographic."

that one's a doozy too.
seems that the OP may be under the misconception that wealthy educated women all think the same way she does.

that's just silly. not to mention that the average pay for female porn stars (according to wiki) is from $100K to $250K. that pretty much puts them into the wealthy demographic.

as for being educated, since some of these women also end up owning their own companies, i'm pretty sure the "education" demographic is covered too.
Posted by madconsumer on 2011-01-05:
i knew a lady in dallas who put herself thru medical school being a VS model and dancing at a club. she would pull down nearly 100k a year with her natural beauty.
Posted by Anonymous on 2011-01-05:
If you have a problem with your husband looking at an ad of another woman, then the real problem lies within your self esteem, not the actual picture. My bf can look all he wants at woman in ads, tv, magazines, etc. I don't find it offensive. I'm the one he loves.
Posted by leet60 on 2011-01-05:
If one needs to tell their spouse to "look away" in this society they will spend their time blindfolded. I can understand how the display may be found offensive or vulgar to some, however, in a free society such as ours this is one of the annoyances we must endure.

Far, far worse is prevalent in television shows, commercials and walking the local mall.
Posted by FlShopper on 2011-01-05:
"This is a company who neither cares or listens to the female public supporting their business. "

I disagree. I think they do exactly that and that's why they are so successful. They sell bras with pushup and padding to get the effect that's depicted in the pictures and those bras sell quite well. There's nothing pornographic about their pictures. The pictures may look revealing but if you really look at them, they're not revealing anything more than one would see on a beach. Plus...they sell bras and panties!! So how else are the models supposed to be dressed.
I worked at VS for several years and I know that the women who shopped there were housewives and they were doctors. They were students, they were executives. They were young and they were old. I think you are doing a disservice to highly educated women by assuming that we are supposed to be offended.
Posted by trmn8r on 2011-01-05:
If you find this offensive, go look at Sears.com and put "Skimpyoutfits" in the search box. Watch what pops up. kudos to Mrs. Cole for the tip.

To my colleagues, the OP is expressing an opinion. We may disagree respectfully.
Posted by terri on 2013-06-07:
Mariarules, you are right!! the ads offensive on so many levels but it would take all day to list them. This is my first time seeing this review and I am wondering whether you are still pursuing this. It's worth it and I would like to know more..
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