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What A Sad Place To Work
Posted by on
MINNEAPOLIS, MINNESOTA -- I have seen several reviews here, regarding service in Victoria's Secret stores, so I thought I would share my personal experiences with WORKING in a Victoria's Secret store. Keep in mind, I am in no way condoning the behavior of store associates.

8 months ago, I was recruited to be a Co-Manager in a VS store, by a former manager at another company. I was going to receive $7 an hour raise, the District staffed stressed the company's belief in a good work/life balance, and you get FREE bras and other products. I talked it over with my husband and we decided that I would go for it.

Cut to one month later. I have gone through weeks of training, even traveling out of state to train in one of the companies top stores, and know its time to start in the store. This is when I really started to see the big picture. My manager and I were hounded daily by district staff in regards to sales data and shrink (theft). I will say that the performance WAS poor. we were doing our best to control them. This store is located in one of the worst neighborhoods. It has one of the highest crime rates, and all the other stores in the mall chare the same dismal numbers. It seemed as if no one who came into the store wanted to buy anything that wasn't on sale. You were forced to sell credit, but in this area, we heard a lot of people say "I have really bad credit, I know I won't get it", so it was hard. being that this is a low volume store, there is generally only 2 people working at a time. This made it extremely difficult to 1)take care of customers quickly 2) to allow employees to take breaks (the rules say that there must be at least 2 people on the sales floor at all times) 3) it meant that the manager and I were working 6 days a week.

Both she and I were working about 75 hours a week. we were unable to give the other employees hours, because one of the people working had to be a manager, and it was just the two of us. we had to split 85 hours worth of shifts between 15 associates.

I lost 15 lbs in the three months I was there, thanks to be over worked and being unable to eat while I was there ( I would always let the other associate take a break, but I didn't dare take one myself for fear of a district staff member coming in while I was gone)

Eventually, my store manager was so tired, she got a new job. I don't blame her, because I was looking too, we had talked about it SEVERAL times. Since I had only been with the company for 2 months at that time, I called up my district manager and I told her that I was going to need some help, until they found a new store manager. I told her that I didn't feel comfortable taking on the role of store manager, and still trying to do MY job. she said she would get me some help, but she never did. However, she did have time to call me daily and ask me why the store was not performing well. In the meantime, I am trying to prepare the store for the Semi Annual Sale, which you may know is a BIG event. The previous manager had not taken very good care of the store, and the merchandise in the backroom was so disorganized you couldn't find a thing. So I talked one of my girls (who is also a good friend outside of work ) into helping me do a clean up, after hours. We worked hard and we got it done. I felt that we were ready for the sale! Then they hire a new store manager.

After 2 weeks of training, she came to visit. She tore my store apart. She wanted to change the way things looked, where they were and how we did things. I told her no. My 2 months had taught me that you do things by the book or you get your butt chewed out! we got into a huge argument, which ended up with me in tears of rage.

Several weeks later, I actually got a day off! I was so excited! I had worked 22 days in a row. my marriage was being strained to the max. I didn't WANT to work all the hours, but I am a loyal person and I felt I owed it to the girls on my staff to make our store as good as it could be. They worked hard for me, and I didn't want to let them down. So, anyway, I have a day of, so I don't take my daughter to daycare. We go to the park and we go shopping and I am having a lot of fun! Then, I get the phone call. Someone called in and there is no one to cover. I called EVERY single person on our schedule and PLEADED with them to work, but no one would. So, I'm stuck. As the acting store manager, its my job to be there, if no one else can. BUT, I have my daughter with me. Since I had already told the daycare she wasn't coming, I couldn't just drop her off! So I had a choice. Don't go in, and leave the store with only one associate, or go in and take my daughter with me. I chose the later. Next thing you know, the new store manager shows up. she asks me what's going on and I tell her. she says"OK, well, I'm here now, so you can leave" I say thank you and collect my stuff and get ready to go. Now, at VS, you have to get your coat and bag checked before you leave.

WELL, the new store manager thought it was OK for her to try to check my daughters clothes! UMMMM, no way!! I was so offended, I just picked her up and walked away. A couple of hours later I get a phone call from the manager, asking me if I can stop by tomorrow. The district manager wants to touch base with us, before she goes out of town. I say OK, but I don't have daycare for tomorrow. She says that's fine. So I show up, with my daughter, to find out that I am being FIRED for bringing my daughter to work with me. They give me a write up and they ask me to sign it,saying I can write down any comments. I said "I have nothing to say to you horrible people. " I didn't sign the write up. As I am leaving, the manager, again, wants to check my daughters belongings, because she has been in the back room. Folks, my daughter was 13 months old at the time, so, obviously, she hadn't been out of my sight, nor had I been out of the sight of the manager. I told her that if she touched my daughter, I would break her face. Not very professional, I know!

Anyway, that's more story. This was the worst job I have ever had. Even my 5 years at TACO BELL looked like the best job ever after this!
     
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sarahnkrystal on 2008-02-13:
Ugh. Sounds awful, but at least your district manager didn't ask you every day if you were going to slit your wrists. VS is one of the companies I would never want to work for. There is too much stuff there and the sales people are always so pushy, and I know it's because they are forced to be that way.
thensider on 2008-02-13:
thanks! they are very pushy, and yes, they are forced to be that way. the only reason I still shop there after my horrible experience is because I cannot find a bra, like the one I normally buy, anywhere else!
Anonymous on 2008-02-13:
I would have called HR, working 22 days in a row is illegal in many states even if you are a manager.
ejack053824 on 2008-02-13:
I liked...you touch my daughter and I will break your face. You tell em sweetheart!

No way you should have put up with that crap!
jktshff1 on 2008-02-13:
touch my kid....I carry a handgun...major problem, I don't care who you are. I do what those voices in my head tell me to.
ejack053824 on 2008-02-13:
LOL Jktshff! I'm the same way with my 9 yr old niece Jkt. You touch her and whatever I do will be a misunderstanding.
jktshff1 on 2008-02-13:
Nope, not a misunderstanding, I know what I shoot at and what for. Those voices ain't wrong.
ejack053824 on 2008-02-13:
I'm glad I don't have those voices when I fly a fully loaded F-16. LOL!
jktshff1 on 2008-02-13:
LMAO...Yea ya do, ya just ain't listened to 'em yet and realized they're right!!!
DebtorBasher on 2008-02-13:
I'm glad you don't have those voices when you're fully loaded ... PERIOD! LOL!
ejack053824 on 2008-02-13:
LMAO!!
thensider on 2008-02-14:
thanks guys!! my attempts to call HR went unanswered. I didn't call during the 22 day period because the GREAT HR dept at VS is only open 'business hours', which happened to be when I was at work. I did call after I got fired, but they just said, well, its inthe handbook! but whatever. VS was not worth any more of my time! I hear horrile things about the store from friends who work in the same mall. I guess the mgr let someone walk out with $3200 in bras, which in case you don't know, is about $80 bras, or one of those dresser looking things where they keep them. Someone walked out with an ENTIRE drawerbase (as VS calls them) full of bras. And since VS has NO return policy, they can take them ANYWHERE and get store credit or other merch. even if they have worn it. So ladies, if you wear your VS bra for a couple of months and decide you need a new one, just take it back. they cannot say no, there is no policy saying they don't have to!! hahaha
Anonymous on 2008-02-14:
uhm, what do they do with the used returned bras? Yuck!
GothicSmurf on 2008-02-14:
Which store were you talking about? (Just because I used to live in St. Paul I'm curious.)
thensider on 2008-02-15:
They cut them up (so no one can steal them out of the trash,EWW)
And I worked at Brookdale Mall, in Brooklyn Center
(more minneapolis)
kcprivateeye on 2008-10-02:
Thank you for posting this review. I currently work for Victoria's Secret and I hate it. I'm about to write my own story of the hell I experience here, and I'm not afraid to out some people in the process...
lilone0303 on 2011-01-27:
First of all, I also am a manager within this district. I can guarantee you that unless this lady's experience was years ago, this wouldn't happen. We do have a very strict return policy. It is up to the managers to enforce it. So, had this woman done her job correctly, it wouldn't be an issue. I deny every fraudulent return I get. It's not difficult. As for this woman being a "co-manager", they haven't had that position in a couple years at least.
pornbean114 on 2012-03-08:
I totally understand your frustration with this company. I currently work for vs and I'm literlly dying. Managers really don't care about the associates and they sometimes think we do not have a a personal life. I t's the wrost place to work at and I don't recommend it nobody to work for this company. they are all pushy, bossy, and demanding. another thing for those poor girls workin in the pink department is mandatory to wear PINK clothes. Even with the discount it add up to quite some money. And many of the girls that can not afford speding about $80 dollards every check to bu updated pink clothes. it's ridiculous. The company is transforming their employee into customer. that to me sounds like a scam.
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Freehold Raceway Mall Victoria's Secret
Posted by on
FREEHOLD, NEW JERSEY -- After reading a post here about a negative experience another former Victoria's Secret employee had in Minneapolis: http://www.my3cents.com/showReview.cgi?id=33447

I was inspired to share my own:

I was formerly employed by Victoria's Secret at the Freehold Raceway Mall location in Freehold, NJ. After being cut in the corporate downsize at my former company, I was offered a position that the company was newly introducing for the 2008 holiday season as a stock supervisor. It sounded amazing on paper, and while the supervisor position was temporary, I was told that I would be hired on as a permanent employee and that once the holiday season was over, my responsibilities would be those of a regular sales associate. During my interview, the store manager promised me that I should be able to work close to full time hours, if not full time, and that I would be set up for success during my training. When I formally accepted the position and started work, however, I was informed that my training was to consist of a one week long crash course with one of their co-managers before I would be running shifts on my own for the holiday season.

While stressful and challenging, that wouldn't have been an insurmountable issue had the training time been effectively managed. However, during that week, the co-manager showed me how to process inventory with the rest of the stock team but handled all the stock supervisor leadership duties (for which I was expected to assume sole responsibility at the end of the week) himself. I repeatedly asked him when we would have the opportunity to go over what my leadership responsibilities would be, and he repeatedly brushed me off with a noncommittal, "I'll show you if we have time later."

When I approached the manager with my concerns about feeling improperly prepared, the co-manager who was training me became very defensive and from that point on seemed to go out of his way to create a hostile work environment for me. I went to the manager again, and she merely wrote this behavior off as her co-manager's tendencies for poor social skills and being a high stress individual in general and promised she would talk to him. I do not know whether or not that conversation ever took place, but the co-manager’s hostility continued for the entire length of my employment with the company, and my manager was unwilling to discuss the subject with me again, apparently considering the subject closed regardless of the lack of results garnered from my initial conversation with her.
Unfortunately, this kind of avoidant and unprofessional behavior seems to be par for the course with the managers in this particular store location, as evidenced by what transpired next. One day, after a particularly stressful shift, this same co-manager overheard me venting to another employee, saying that I was seriously considering giving my two weeks notice. He then apparently took it upon himself to call the manager (who was away at a conference that week) and inform her in a blatant lie that I had given him my two weeks notice.
A week later, I woke up to a confrontational voicemail message from the store manager in which she said, "I know today was your last day, but I don't appreciate you not showing up, and I need you to return your store key so I don't have to get corporate involved." I was confused by this, until I double checked the schedule I had consulted and realized I had mistakenly looked at the previous week's schedule on which I had not been scheduled to work on Saturday.
I was unable to reach the manager personally, so I left her a message in response, explaining and apologizing for this one-time mix up and letting her know that while I certainly had no problem obliging her in returning the key, I was confused by her belief that this was my last day since she had never approached me to discuss as much. I never heard back from her, and she was not at the store when I went there in person.

It was not until weeks later when I called to inquire about a puzzling letter from the NJ Division of Unemployment Insurance stating that I may be ineligible for benefits because I may have been fired for misconduct that the manager finally spoke with me personally. In that phone conversation, she claimed that I had not been fired at all, rather that she was under the impression that I had quit because her co-manager called her at the conference claiming as much. When I told her that this claim was completely false, and that the only thing I could imagine it would even be based on would be if he had been eavesdropping on my conversation with my co-worker, she merely demanded to know why I hadn't approached her myself if I was concerned that he might have interpreted it that way. I replied that there had been no concern as my original conversation had not been with the co-manager in the first place. The manager's only response to that before she all but hung up on me was, "Well, then we're just talking in circles now, and I need to go run my sales floor." Based on this conversation, I was still given no reason to believe either that I had been fired for misconduct, or that I still had a job with the company.
I believe I was treated unfairly and unprofessionally, both during my employment in this store location and later when I filed for benefits for a job that they both erroneously insisted I had quit and from which they alleged I had been fired for misconduct, not only without notifying me that I had been discharged for this reason, but also without presenting me with a written write up as per company policy which mandates that "known or suspected violations of company policy" be promptly reported and also that, "For managers and supervisors, failing to use reasonable care to prevent or detect a violation or otherwise failing to demonstrate the leadership and diligence necessary to ensure compliance with Company policies."

Not only that, when a representative from unemployment called to discuss my claim, conveniently, no one from the company was available to give him a statement. When he called the store, they instructed him to call Human Resources. Human Resources then informed him he would have to speak to the manager directly. I remained on hold while he made all these calls, giving him my manager's name and finally learning that the best anyone had been able to tell him was that she was not at the store that day and he would have to call her back the following day.

Unfortunately, at this point, it is simply my word against theirs, but the behavior of the management team this store definitely gives an otherwise reputable company a bad name, and as a result of their unprofessionalism and blatant lies, I am now faced with defamation of character regarding my previously sterling professional reputation in addition to being denied any compensation during a time of economic crisis when I need it most.
     
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Anonymous on 2009-03-09:
My lawyer friend tells me that these types of 'hearsay resignations' are getting commonplace with companies wanting to eliminate employees without firing them. Sometimes the employer will change a schedule without notifying an employee and, when the employee fails to show up (per the schedule), the employee is released on grounds they 'abandoned' the position. The practice is touted in some management seminars. Contact a labor lawyer to see what they say. Good luck!
madconsumer on 2009-03-09:
if you were in a temporary posistion, oyu ar eout of luck. regardless if they claimed they would hire you full time.
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Credit Card Scam
Posted by on
COLUMBUS, OHIO -- 12/09/08 visited Victoria’s Secret and was asked if I wanted an Angel’s Card….I said no. The sales associate then asked again, saying I would get benefits, a catalog and it’s free. I said no…she asked again and I finally said OK. She got my information from my Driver’s License which she already had and then asked for my SSN. I said….what is that for? I don’t want a Credit Card, nor my credit run. She said…no, no….its for our head office only. I got home and in my bag was The Angel Card application, which I never saw, never was informed, never signed and it indeed was for a CC. I called the store in SB on December 10th and C. answered the phone. I asked to have this application canceled and she told me that I would have to come in to cancel it. I went in the same day and was told that Amy told them I would be coming in. They called the CC office and the gentleman on the phone asked my name and asked to speak to the Sales Associate. She was new and didn’t know what to do, but he told her I couldn’t cancel it that I would have to wait for my card or a letter.

December 11th, I spoke with H. at the VS store in Santa Barbara and told her the situation. She gave me the associates name and said that she was new and shouldn’t have presented the Angel’s Card in such a way and she would be spoken to about it. I was then directed to Customer Relations (614 577 7111). I spoke with M. at 2:04PM and she didn’t seem surprised and said I would need to speak to the bank. I was transferred to E. at the bank (1-800-695-1526). She said she had no access to cancel and I would have to find out about the status of the application and transferred me to the Application Center (614 729 7572) and I spoke to K. who told me the application had been denied.

I called corporate again (614 577 7000) and spoke to L. who wasn’t surprised at all and asked if M. had already contacted the bank to have letters sent to the credit reporting agencies to have the inquiry removed from my credit report. I said no. She said would take care of it and copies of the letters would also come to me. She said she was going to call the bank and then call me right back. She called back and said that the supervisor would have to handle the letters and that I would be hearing from K. and gave me a case #. I did not hear from VS., so called December 23, 2008 at 10:07 and spoke with J. she transferred me to the supervisor and L. said that K. was at lunch and that she would call me back.

December 23, 2008. K. called back 10:42 A.M. and said she had indeed put through the request to have the item removed from my credit report. She had called again today, but felt she would not get anyone so close to Xmas. She said she would call me back when she heard from them.

After four attempt to reach K. (now March 26th, 2009), she finally returns my call (2:43pm) and advises me that she has contacted them, BUT did I give the sales clerk my SSN # or did she run it off of my Driver’s License? I said she asked for it for head office purposes only. Additionally, I told her that it is again the Fair Credit Reporting Act (specifically Act 616)** to run credit or issue a credit card without approval. That I was never informed, never explained, never saw or signed anything pertaining to a credit card. The credit card forms were in my bag when I arrived home.

As you can see by the consumer affairs reporting online, this is not an unusual case and from what I understand the sales associates are pressured to open up new credit accounts by their superiors and some even threatened of being fired if they don’t.



**Civil liability for knowing noncompliance. Any person who obtains a consumer report from a consumer reporting agency under false pretenses or knowingly without a permissible purpose shall be liable to the consumer reporting agency for actual damages sustained by the consumer reporting agency or $1,000, whichever is greater."
     
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Anonymous on 2009-03-31:
Very interesting. There is a LOT of pressure on retail staffers to push their store's credit product. I wonder if quoting the civil liability statement to them would create enough negative incentive for the retailer to stop the practice?
Anonymous on 2009-03-31:
When I worked retail, if someone said no to the store card, I would just say "OK" and move on. I never asked more than once. I can't believe the OP gave in after the third time the associate asked.
Principissa on 2009-03-31:
I can't stand it when I have to repeatedly say NO to an associate because they will not stop asking me and trying to sell me on the store card. I realize that they have to do it, but once a person says NO, that should be the end of the discussion and the matter should be dropped.

That being said, I would seriously keep fighting them on this, become a thorn in their side until you get those letters. Seeing as how this associate just ran a credit card application without your signed consent, they really don't have a choice in the matter.
katie kaboom on 2009-03-31:
I really really really wish you hadn't given in to them like that. This is exactly what encourages corporate to keep pushing for these damn credit cards. They all assume if the cashier wears you down enough you'll give up and apply for the card whether you want it or not. I work retail and if I do bother to ask a customer about credit, I ask one time and that is it. If they say no, I move on. I will not get screamed at all day just to pad the pockets of some greedy CEO.
BokiBean on 2009-03-31:
I have made a pact with myself that if anyone asks for my SS# they are just NOT going to get it!
Soaring Consumer on 2009-03-31:
I think the problem is that the person was led to believe that the "Angel Card" was one of those store discount cards, like the "Preferred Customer Card" that Albertsons used to have.

Definitely keep fighting this as it is indeed a blatant violation of the quoted act.
Anonymous on 2009-03-31:
I used to work in a retail store where we had to push our store card on people. One of the cashiers I supervised used to do exactly as the Victoria Secret cashier did - tell customers it was a rewards card. He would have them fill out the application and then swipe their credit card, "for head office records." There was nothing I could due to stop it - he got the most applications so management loved it. He knew what he was doing and I'm sure the Victoria Secret lady knew as well. Keep at them until this is resolved.
Disaster Worker on 2009-04-01:
I was witness to a similar situation this past weekend at Kohl's. Kohl's was having their daily sale and I noticed a woman from my church was a cashier, so I got in her line. Every few minutes I'd hear someone on the PA system say, "Push for 100! You have 5 minutes to push for 100!" The cashier would ask for the customer to fill out the credit card application for an additional 15% off of the purchase. When my fellow parishioner was ready for me, I asked if that intercom message was for the cashier's to push credit card applications, and she said "yes". She said that they have a quota of credit card applications each day and if they don't fill that quota, they'll lose their job.
Anonymous on 2009-06-18:
During the holidays cashiers and associates are trained to get 3 NOs before they stop card advertising.
ejack053824 on 2009-06-18:
After the 2nd "No" I would have asked her, "What part of fking NO do you not understand?!"
Anonymous on 2009-06-18:
You can say that, but it is our job. And as long as I need a job, I will do as I am told. No matter how much you cuss me out. How about cussing out the manager or corporate who makes this part of our job.
Anonymous on 2009-06-18:
Best answer, Lady. It's annoying to have those cards shoved in our face but the cashiers are only the messengers. Management/corporate are the ones that put the policy in place.
PepperElf on 2009-06-18:
yeah no... and no again

I don't think I'd be rude per se but.... I'd not budge
ejack053824 on 2009-06-18:
Well Lady..I guess your going to be pissing off quite a few people. LOL!
PepperElf on 2009-06-18:
well I think it's a balance...

I don't believe in being rude to the cashier just because they're forced to offer the cards

however I would expect that they wouldn't actually *lie* about the nature of the cards

or that they would stall a sale until you sign up for one either.
Anonymous on 2009-07-14:
I agree Lady, we are just the messengers after all. All the customer must do is say no. A corporate office never needs your social security number for anything but a credit card application. I guess you learned this the hard way. At least no account was opened.
Ttereza on 2009-07-22:
I currently work at VS, where we are told both during training and continuously throughout our working days to ask for a card 3 times. Managers pull us aside after transactions to say phrases like, "It's not no until its no three times!"

A coworker and I have both refused to harass customers in this way, and as a result every day we are talked down to by management. So if you encounter an employee who actually gives you the inconvenience of having to say no three times! Try not to take it out on the workers, and remember that you'll be walking out of the store with your purchases while we are reprimanded for not roping you in. ;)
ndviper on 2010-11-30:
That is one of the many reasons to not shop at VS. Try going to JC Penny's they sell higher quality cheaper and don't bother you as much! VS is also famous for "fitting" women into a bigger bra size then what they normally wear due to what is called Vanity Sizing. When a woman finds out they have bigger breasts they are happy most of the time and then spend an additional $100 plus on new bras only to realize they are printed a different size, not actually measurably different!
Anonymous on 2010-11-30:
Actually ndviper, I had the opposite experience. They tried fitting me in a smaller bra size, and I swear they turned blue!
Anonymous on 2010-11-30:
It's no different than the cashiers at McDonald's or Taco Bell that try and offer their latest fruit smoothie, or specialty item. They are REQUIRED to ask. I never hold it against them personally. Fortunately, they don't ask 3-times though, since that would admittedly get on my nerves.
Anonymous on 2010-11-30:
Still scratching my head as to why the OP would be willing to give up their SS# to a cashier, and accepting the response of it just being for the "head office"? I would have either asked more in-depth questions or not parted with my SS# so easily. While the complaint is semi-valid and the hoops that have to be jumped through are endless in trying to cancel it, the initial fault is with the OP for giving the information out in the first place. Even if they weren't comfortable with the circumstances, the OP had the right to ask more questions or simply refuse...which they did neither.
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Window Displays Of Victoria's Secret Are Pornographic & Offending Women In Communities
Posted by on
NEW YORK -- When the unfortunate reality of a lingErie company opened a branch in our neighborhood, most women formed a protest storefront asking Victoria Secret to TONE down their sexually aggressive photos and displays on mannequins. It was noted as not child safe, compared to a porn shop window and highly offensive to the women of a wealthy and largely educated demographic.

They lost the battle and were forced to lessen their aggressive visual presentations to the public.

Since then, they have gradually added it all back growing more and more vulgar with larger than life photos of all white women with breast implants and bras that send them to their neck. It's looks like what I describe right now as I look out from a 10th floor window, opposite my building.

It is stressful to women who ask their husbands to look away. It's offensive to mothers with young children.

This is a company who neither cares or listens to the female public supporting their business.

I went to the Manager and was told she could do nothing and go to the executives. Good luck.
That was it. Nothing changed and these vulgar images of women strutting their bras and private parts in our faces 24/7 continues, and is too much. It is disrespectful to women of all ages. We don't want our men, parents or children seeing these standards and these views. It isn't anything but pornographic content.

Since when does a company think it their right of speech to offend women. Not a woman walking by approves and we'[re forming a boycott and petition to wake up the executives to go back to covered up clothed women in their ads. They can go inside for the undressed versions of their products. But for public display to host see through and all the variations of bras as though it's safe and normal to expose a young woman that way is WRONG.

The business will suffer in this branch when we're through with our boycott. If they don't want to give us what we want (respect) then they will lose our money.

We are a decent family oriented neighborhood as all our store window fronts display. Until this vulgar porn industry invaded our street, we could get to our destination without the assault of this in our faces.

Please make sure Victoria Secret stop this selling and exploiting of women as body parts and porn dolls.
     
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bargod on 2011-01-05:
It sounds like you don't shop there anyway so is a boycott really going to affect them?
Ytropious on 2011-01-05:
It sounds like more of a personal problem OP. As a "highly educated" woman much like yourself I'm not at all offended by Victoria's Secret window displays. It's a BRA store, what are they supposed to display, fully clothed models? Yes I know, they sell clothing and other body items, but they are best known for their lingerie. They have every right to advertise that.

Not all VS models have fake boobs too OP, a lot of them are natural. And if you have a husband that gawks at the window and you feel bad having to pull him away then you haven't trained him well enough. Men are going to be men, lets be real. If they had a store with hunky dudes in nut hugging underpants I'd probably grab an eyeful too!

Lastly, I'm TIRED of people much like yourself screaming about vulgarity and needing women to cover up. You've obviously never shopped at Walmart, you'll see more butt crack and boobies hanging out then anything at VS.
Anonymous on 2011-01-05:
Why would you ask your men to look away?

Why is this offensive to women and children?

How is it compared to a porn shop window? Have you ever seen a porn shop window? Every one I've ever seen has NO ads/pics on the windows at all and most are tinted so you can't see inside very well.

Are you also offended by those ads that come in the mail and right there for your kids to see are women in bras from JCP, Target, or Lane Bryant?

At any rate, if your entire neighborhood is boycotting this VS location, they'll probably be gone soon anyway right...since no one is shopping there.

jktshff1 on 2011-01-05:
"highly offensive to the women of a wealthy and largely educated demographic." So, do you go in the "hood" and demonstrate for their kids? You might want to move to Southern Missouri and join one of the Amish communities that are growing there.
PepperElf on 2011-01-05:
"compared to a porn shop window "

most adult stores I've seen don't actually have window displays

besides, although you might dislike the photos of women in underwear, it's still no more than what you'd seen on a public beach or tv.

I suspect you're confusing "sexy" and "porn". when it comes to photos one refers to very attractive sensual photos. the other refers to actual sexual acts caught on film. and I haven't seen any VS posters showing people in coitus yet... then again if they were having sex the underwear would probably be off by that point....
Anonymous on 2011-01-05:
I missed that part, jkt...must be why I'm having such a hard time understanding this review.
momsey on 2011-01-05:
Please speak for yourself. I am an educated woman, I'm married and I'm a mother of a young son. I have no problem with my husband looking at mannequins or even real life models in lingerie. I would never even think to tell him to look away. I really see nothing offensive about it in regards to my child.
Anonymous on 2011-01-05:
My men and parents have seen these views in the flesh, my parents know what sex is and what women's underthings look like, how do you think I got here? And as for children viewing lingerie clothed mannequins and photos in the display windows, that is just another opportunity to teach healthy esteem and respect for bodies, or a lesson in marketing. How you react to these mannequins and photos says a lot about your own esteem and insecure psychological state, and will have a negative impact on your children as your attitude fosters shame. Don't like it, don't look.
Anonymous on 2011-01-05:
Well said, ript. I never understood the mentality of anyone, man or woman, that doesn't "allow" their significant other to look at or be friends with the opposite sex.
idontthinkso on 2011-01-05:
The responses here are very similar to my own. Rather than impose your morality on the entire public, perhaps you should be working on your own issues. Society has limits. Exposing genitalia (in American society)is not allowed. I've seen the Victoria Secrets ads that you speak of. There are no exposed genitals. You see more at a health club. Please seek counseling before bothering other people again.
PepperElf on 2011-01-05:
"highly offensive to the women of a wealthy and largely educated demographic."


that one's a doozy too.
seems that the OP may be under the misconception that wealthy educated women all think the same way she does.

that's just silly. not to mention that the average pay for female porn stars (according to wiki) is from $100K to $250K. that pretty much puts them into the wealthy demographic.

as for being educated, since some of these women also end up owning their own companies, I'm pretty sure the "education" demographic is covered too.
madconsumer on 2011-01-05:
I knew a lady in dallas who put herself through medical school being a VS model and dancing at a club. she would pull down nearly 100k a year with her natural beauty.
Anonymous on 2011-01-05:
If you have a problem with your husband looking at an ad of another woman, then the real problem lies within your self esteem, not the actual picture. My bf can look all he wants at woman in ads, tv, magazines, etc. I don't find it offensive. I'm the one he loves.
leet60 on 2011-01-05:
If one needs to tell their spouse to "look away" in this society they will spend their time blindfolded. I can understand how the display may be found offensive or vulgar to some, however, in a free society such as ours this is one of the annoyances we must endure.

Far, far worse is prevalent in television shows, commercials and walking the local mall.
FlShopper on 2011-01-05:
"This is a company who neither cares or listens to the female public supporting their business. "

I disagree. I think they do exactly that and that's why they are so successful. They sell bras with pushup and padding to get the effect that's depicted in the pictures and those bras sell quite well. There's nothing pornographic about their pictures. The pictures may look revealing but if you really look at them, they're not revealing anything more than one would see on a beach. Plus...they sell bras and panties!! So how else are the models supposed to be dressed.
I worked at VS for several years and I know that the women who shopped there were housewives and they were doctors. They were students, they were executives. They were young and they were old. I think you are doing a disservice to highly educated women by assuming that we are supposed to be offended.
trmn8r on 2011-01-05:
If you find this offensive, go look at Sears.com and put "Skimpyoutfits" in the search box. Watch what pops up. kudos to Mrs. Cole for the tip.

To my colleagues, the OP is expressing an opinion. We may disagree respectfully.
terri on 2013-06-07:
Mariarules, you are right!! the ads offensive on so many levels but it would take all day to list them. This is my first time seeing this review and I am wondering whether you are still pursuing this. It's worth it and I would like to know more..
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Rude staff, poor behavior and attitudes on behalf of the employees
Posted by on
OAK BROOK, ILLINOIS -- My experience was at the Victoria's Secret at Oak brook mall in Oak brook, IL. My boyfriend had arranged a secret santa shopping spree at that mall for me for my Christmas gift this past Christmas 2010. We entered the store and right away I started shopping I went into the fitting room where I proceeded to wait almost a half hour in line for a room where then the fitting room attendant gave me a card with my name and asked me my bra size in front of everyone which I felt was none of her business if I needed help with my bra size I'm pretty sure I could have gone up and asked her then. As I was reentering the store the other staff member came running out at me asking me if any of my items had lost a censor? I replied back with I don't know here is my tote go ahead and look she proceeded to go through all of my items and say oh OK I'm sorry thank you so I went back to my shopping when it came to both me and my boyfriends attention that all the employees were staring both of us down continuously asking me if I needed any help one right after another at this point I was extremely upset and decided I was done shopping for that day and headed to check out. While waiting in line another sales associate came up to me asking is she could remove the censors off my items for me when I gave her my tote she went through the bag and then handed it back to me and said oh you have too many items they would have to do this at the register so basically she just took my tote and went through everything I had in there and gave it back then when I finally reached the register the associate went through my tote and was again checking all the censors and got on her little microphone and said the "customer on hold" what were those items? and went through my stuff gave me a nasty look and proceeded to ring me up took all my items and threw them in a bag no tissue paper in the bag or anything and then as we were exiting the store every associate in the store watched me with very hard looks as I left the store I am a very frequent shopper at Victoria's secret and average a bare minimum of $100 a month that I spend in that store every month I was so humiliated and disgusted with how I was treated in that Victoria's secret I will NEVER go to that one ever again shopping should be an enjoyable experience where the employees are there to help you make sure of that not degrade and accuse innocent people of trying to steal from a store.
     
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Ytropious on 2011-01-03:
I don't know why you were embarrassed by her asking your bra size, it's A BRA STORE, they just want to help you shop and make sure the items you chose will actually fit. As for the rest of it, maybe you looked extra suspicious today. They have every right to monitor what you're doing. I had a group of kids with back packs roaming my store today. You better believe I unabashedly followed their every move.
Anonymous on 2011-01-04:
For being a frequent VS shopper, you should know it's very common to hear an employee ask what your bra size is. It's also very common to constantly be asked if you need help..VS is notorious for having too many employees milling about with not much to do but rearrange stuff.

I've never had anyone at any store I've ever been to ask if they can remove the censors while I'm waiting in line, that seems odd. Maybe it's just me, but if I felt like I was being looked at as a possible thief, I would just ask them outright if they had a problem I should know about.
Anonymous on 2011-01-04:
It's a bra store. Of course they are going to ask your bra size. Every time I go to VS, every employee there is hounding me asking to measure me. I just say no thanks. Now if they asked you your bra size at say, Home Depot, then you'd have a right to complain
trmn8r on 2011-01-04:
If they asked me for my bra size, I'd feel noticed.

They went through your bag while you were standing in line. Could it be this person was stationed there to offload that task from the CSRs at the registers?
PepperElf on 2011-01-04:
"asked me my bra size in front of everyone"

well to be honest... if there are men present they probably already checked them out and guessed your bra size. men do that. even if they don't tell you.


as for asking if you need help, no matter what the employee does someone's going to scream about it.

ask the customer if help is required - they get yelled at for being nosy or being suspicious

don't ask the customer - they get sniped at for ignoring important customers.



instead of complaining why not just say "no thank you"?
Obsfucation on 2011-01-04:
Wouldn't it be more HIS Christmas gift?
Anonymous on 2011-01-04:
Obs, you figured out the bf's hidden agenda
Anonymous on 2011-01-06:
I have to say that if the store employees suspected she was stealing, they could have taken a more responsible approach and taken her to the side and told her politley. Better to do that then to follow her around, stare, etc. I have a family member that works at a major retailer, and that is what they do when they suspect someone is attempting to steal. OP, besides, Victoria's Secret quality has gone way down hill! Your better off shopping at a small upscale lingerie boutique if you have one in your area.
lilone0303 on 2011-01-27:
It sounds like you actually got good customer service. I am a manager at a vs store. We will ask for your size to help you. If you are embarrassed, shop online. If you buy the wrong size in the store, and you wear it, we can do nothing for you. This is why we measure. Not to be pushy, but to make sure the bra works for you. If you wear the wrong size, you will think our bras just don't work for you, which isn't true. also, if you return them, it does us both no good. yes, the person trying to remove your sensors was trying to help you check out faster. we do that occasionally.
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Managers don't really care about your safety
Posted by on
WASHINGTON -- I started working at Victoria's Secret in the summer and I was so excited that I was able to work again espically at one of my number one favorite stores. In my first week I worked about 16 hours. Then after a month I they had me only work for on Sundays when my availability was open. I was only getting 4 hours a week. Then I noticed that they were hiring like 10 new people. I thought it was odd because why was I getting only 4 hours a week, and they were hiring 10 more associates. I figured they needed them for when the holidays arrived. Things started to look bad when they didn't even give me any hours for a whole week. This started to bother me because I really needed money. Finally when ony my next shift I talked to another associated and she told me she was quitting because she wasn't getting enough hours either. I don't understand why they hire so many people but they don't give them enough hours. By my 4th months working there with still little hours I was getting really fed up. I only had worked 4 times in one month. The pay wasn't worth it I was only getting 8.55 an hour which is next to nothing with the little bit of hours I was getting. I always felt behind from bras we were launching because I felt like I was never there. I needed to be caught up and I had to figure it all out on my own. But then I really felt the lack of respect when I couldn't make it to work because of a snow storm. Where I lived we got about 5 inches and I couldn't drive at all. My mother had called me from her work telling that I shouldn't go to work because the roads were very dangerous and no one was driving. My shift was at 4 and I called them at 10 am asking them if they could give me a number of someone who could cover my shift. My manager didn't give me a anyones number she said that I should just plan ahead. I knew someone could cover my shift, after all we had so many associates. Then I called again at 2 pm and the store manager picked up as I started to explain that I couldn't leave my house and she completely cut me off and scornfully said I was an adult and I should get a friend to drive me and it was going to be a busy week. She than said it was unacceptable that my mother called in (which I had no idea). Anyway she didn't let me explain. So I asked a friend if could drive me. My mother was right the roads were slick. My friend hit the brake because a car came out of nowhere and we ended up crashing into a telephone pole. He got a concusion and I bruised my ribs. Luckily that's all that happened. But from that day I quit Victoria's Secret because obviously they didn't care about our safety, and it wasn't worth risking it for 8.55 an hour on a day that would obviously be slow do to the whether. I find that to be very unprofessional. Hopefully not all managers are like that.
     
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Buddy01 on 2010-12-22:
It could be that part of the problem was your lack of open availability except for Sundays. Perhaps you weren't available when they needed you and that's part of the reason your hours were cut while more people were hired. Most stores have a problem with people limiting their availability. It makes it difficult to schedule people. It sure must have been embarrassing to find out your mother called for you.
werelucky on 2010-12-22:
When I was 18 I had a job interview on a day with a six inch snowstorm. I left extra early to give me adequate time. I showed up early for the interview and all they said was " when do you want to start?". If you don't know why they have cut your hours I suggest you start looking for another job in a different field.
jktshff1 on 2010-12-22:
"when my availability was open" I take that to mean that you were unable to fit their schedule into your schedule and that would be a problem with any business.
Anonymous on 2010-12-22:
from the sounds of the accident, your friend was driving too fast for the conditions.
Venice09 on 2010-12-22:
I took "when my availability was open" to mean that the OP was available at all times. That's just my read, and I could be wrong. I think this was the OP's only job.
jktshff1 on 2010-12-22:
Yea, V, you could read it that way also.
FlShopper on 2010-12-22:
I took it the same way as Venice.
Sometimes a store will hire more people because it needs more bodies working at one time, not one person working a long(er) shift. It does seem unfair that you weren't getting as many hours as you wanted; that's an issue you should've sat down to discuss with your manager. As for the weather...unless the snowstorm closed the store, you were still responsible for showing up at your scheduled time. I did work at VS for a few years; several of my coworkers and I exchanged phone numbers in case we needed to get one another to cover our shifts. Your manager was right..you should've been better prepared.
And ask your Mom not to call your job again. That really didn't look good for you.
momsey on 2010-12-22:
Not to sound harsh, but maybe they didn't give you as many hours because they didn't like how you worked. They don't owe you any number of hours.

And as far as the snowstorm, assuming you are an adult, then you need to make your own decisions about whether or not you can get to work. Your boss is not going to tell you not to come when the store is open. If you think it's too bad out, then you need to just tell them you can't come. I've never taken a risk like that to get to a job. The worst they can do is fire you. It's a tough lesson to learn. When you get another job, they will have the same answer for you.
jktshff1 on 2010-12-22:
Well put momsey.
Anonymous on 2010-12-22:
Plant
Inat on 2010-12-22:
unless your store/employer is closed or you have a snow EMERGENCY (like level 2 or 3), you should always arrive at work at your scheduled time. No arguing, no questions. And your MOM called your employer?! How embarrassing and unprofessional
clutzycook on 2010-12-22:
No, the mom called the OP from her job to say that she shouldn't go to work.
FlShopper on 2010-12-22:
Actually, the mom *did* call in:

"She than said it was unacceptable that my mother called in (which I had no idea)."
Inat on 2010-12-22:
unless an employer is violating your civil rights or violating labor laws, they can tell you to do whatever they want and give you whatever hours they see fit. It is up to you, the employee, to make yourself available for MORE hours, get to work on time, and take what your manager says without argument.
Venice09 on 2010-12-22:
The OP was available for more hours.
jktshff1 on 2010-12-22:
clutzy, "unacceptable that my mother called in (which I had no idea)" got to read page 2.
Venice, the op has not yet explained that statement that could also be taken as having to work around her schedule.
Venice09 on 2010-12-22:
I know, jkt, but I read the review again and really do think the OP was available. I was responding to Inat's comment, but I guess we shouldn't assume one way or the other.
jktshff1 on 2010-12-22:
Yep, without that input, it's only speculation.
Ytropious on 2010-12-22:
Um WELCOME TO RETAIL. Most of my seasonals only get 10-16 hours a week during season. Out of season the ones that are left get maybe 4-8.
trmn8r on 2010-12-22:
I haven't worked retail, but I was close to the people at a local chain restaurant that has ~30 servers.

What I have observed is that a few servers never got more than a handful of hours a week. They ended up leaving. I'm pretty sure that they were deemed less capable than their colleagues. I wonder if this is related. Retail sounds like a rough profession to me - in industry you can suck and they still pay you for a 40 hour week.
FlShopper on 2010-12-22:
momsey also makes a good point. When there's only a limited amount of hours a manager has to work with, and a lot of employees, the manager is apt to give extra hours to the best workers.
localgod on 2010-12-23:
Availability + Effort + Attitude = Hours in retail. If you are not willing to give all 3, your hours will wane. Regarding the snow storm, I have never seen an organization shut down because the weather is inclement, here in Florida we have worked through hurricanes, it is the epitome of professionalism.
Venice09 on 2010-12-23:
Where I live here in New York, entire malls shut down during severe snowstorms. It just wouldn't be practical or cost efficient to stay open considering there are no customers and few employees. It makes sense for stores that provide supplies needed in severe weather conditions to stay open for as long as possible.
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Rude Employees and Company Return Exchange Policy
Posted by on
BRIGHTON, MICHIGAN -- My daughter purchased a bra from Victoria Secret. They arrived later in the evening more toward store closing hours. After trying the bra on and asking if it could be returned, she were told yes, with receipt within 90 days. Re-thinking the color for practical purposes, she decided to exchange the bra for a more natural color. The returned to the store less than 24 hours after the original purchase with the intent to exchange.

The counter person took the bra to a back area, came back out and refused the exchange, stating that the bra had wear marks and body stains on it. The bra was never taken out of the VS bag. The tags and all were on it. The tissue had the original folding on it.

My daughter pointed these facts out to the saleswoman and the woman told her she probably wore it around the house all day. My daughter told her she couldn't be aware of any such marks as the item was never removed from the bag. This same woman ( who by the way opened the dressing room for her the night before) told my daughter that she should have been careful and looked at the merchandise before she purchased it because they wold have given her a discount for damaged goods, if it was brought to the sales staff. d My daughter responded by loudly asking, so the entire store would hear, how many woman of different shapes tried the bra on, decided not to purchase it and then the Victoria Secret staff placed back into the drawer. She said the woman just walked away from her, as she continued to say that she came in to exchange the bra not return it.

She will be contacting the Victoria Secret corporate office with her complaint and never shopping there again.

     
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goduke on 2010-08-23:
Be really careful about telling the corporate office "I'm never going to shop there again" when you are asking them to fix a problem. It kind of lessens their motivation to help you out. Instead, you may want to take the approach of "I enjoy shopping at VS, I was really disappointed, and I'd like to see what we can due to fix it." It telegraphs that you are at risk of leaving, but that the relationship can be saved. Gives them lots of motivation.
Anonymous on 2010-08-23:
She accused her of wearing it around the house all day, even though it still had the tags on it? That is rude and not really the norm for VS. Hopefully you'll see goduke's comment, good advice.
Anonymous on 2010-08-23:
Go duke ++
SaMoore on 2010-08-23:
You should have your daughter see if she can't return the item to a different Victoria's Secret store. If the item still has tags on it and has not had any obviously notable tearing or bending and is well within the stores return or exchange policy they should absolutely exchange the item for her. Sounds like she got a " difficult salesperson".
Anonymous on 2010-08-23:
Does your daughter have an Angel account with VS?
FlShopper on 2010-08-23:
I guess they've radically changed their return policies. When I worked there (in the late 90's), I was shocked at how they would take back absolutely everything.
skelly39 on 2010-08-23:
Excellent advice, goduke. Were you in my technical writing class last semester? That's exactly what we learned. Never tell a place you won't do business with them anymore if you expect anything. Otherwise, why should they even bother?
shootingstar1284 on 2010-08-23:
I think their return policy became somewhat more stringent after a consumer advocate did an experiment (with several stores, not just VS) to see if returns made it back to the shelves even with signs of wear. VS was one of the stores that the test showed returned merchandise and put it back on the rack with signs of wear. I don't know how widespread but they did contact VS corporate and the company stated they would re-train their employees on return procedures.
Anonymous on 2010-08-23:
Returned merchandise would be better used in their sample merchandise drawers, for trying on for looks and fitting purposes, not back out on the sales floor.
momsey on 2010-08-23:
I saw that report, shootingstar. Ick!!!

I actually think that the retail chains should follow the lead of smaller lingerie stores. No returns on anything! Make sure you are happy with what you're buying in every way, because you will not get your money back no matter what.
Anonymous on 2010-08-23:
I didn't know such a report was done but I do know this, being a woman is really hard sometimes. How do you know if something fits you w/o trying it on first? On the other hand, I really don't want to put something on that's been on countless other women first.
Anonymous on 2010-08-23:
You can try things on over your clothes jc.
Anonymous on 2010-08-23:
A saying I have for my kids, "Try it--BEFORE you buy it"!
Anonymous on 2010-08-23:
I suppose that's true, ript2010, however that doesn't really solve the problem of determining whether or not something like a bra fits right.

Unless you've figured out a way, do share with your fellow gals.
Venice09 on 2010-08-23:
How can you try on a bra over clothes?

I buy all my bras at Kohl's. They take back everything, no questions asked. They have great sales, coupons and an excellent selection, too!
Anonymous on 2010-08-23:
You wear a thin t shirt or tank, remove your own bra, and try the sample over the t, I have no desire go where every woman has gone before. I do not want a bra next to my skin that has been tried on by 100's of other women. Just not going to happen.
Anonymous on 2010-08-23:
Interesting.
Venice09 on 2010-08-24:
Trying on a bra over a tank or t-shirt would not work for me. I doubt that one bra was tried on by hundreds of women. In fact, I have never seen a bra in Kohl's that looked like it was tried on at all. They all look perfect. Maybe it depends on where the store is located and its clientele.

I'm as squeamish as the come, but I am not grossed out by the thought of trying on a bra that another woman tried on. I'm willing to believe that the woman before me did not have cooties. Is trying on a bra any different than trying on other clothes that touch your skin?
yoke on 2010-08-24:
Was the mother with the daughter during all this or is this third party info?
Anonymous on 2010-08-24:
I'm talking Victoria's Secret, where sample bras are in drawers, you try them on, and they get put right back in the drawer for the next person to try on. They don't have sample bras at Kohl's. Wearing underthings that others have worn makes me think of using somebody else's toothbrush,yuck. I rarely if ever try on other clothes in stores, I know that if it says x small to xx small, or size 1, it will fit, or I can belt it.
yoke on 2010-08-24:
ript, hate to tell you but people try bra's on at Kohl's and put them back on the racks all the time. They are not called sample bra's, just bra's off the rack.
Venice09 on 2010-08-24:
Ript, if you don't try on clothes in stores, does that you mean you take them home and wash them first? You're very lucky that you never have to return anything.

Yoke, I've never seen a bra in Kohl's that looks like it's been tried on, although I'm sure some of them have. Of course, I've never looked at ALL the bras, just the ones in my size, but they always seem perfect. That's one of the reasons I like buying them there.

As I said, I'm pretty fussy, but I don't relate trying on clothes or bras to using someone else's toothbrush. Panties can be tried on over underwear and washed before wearing.
FlShopper on 2010-08-24:
I worked at VS for a few years. Those bras in the drawers get sold right along with the bras in the hangers. They don't have "sample bras".
Anonymous on 2010-08-24:
Venice, yes I wash the clothes before wearing them. I have very sensitive skin, and oils or traces of perfumes, body washes, deodorants etc. left on clothes can seriously irritate my skin. I have returned an item or two after washing and wearing, and have never had a problem in doing so. The "sample" bras are the bras you used to try on for fit and to see how it looks, you are not allowed to try on bras from the sales floor there.
FlShopper on 2010-08-24:
Must be something new at Victorias Secret. There were never any restrictions on selling what was in the drawers vs what was on the hangers. Everything was for sale.
Anonymous on 2010-08-24:
The "sample" or try on bras, are representative of what is for sale on the sales floor. Try on a sample bra, like it, tell the store associate, they meet you out on the floor, direct you to the bra style and size you liked in the fitting room, you pick out your color, or colors, and go home happy, with a bra that has not been on someone else's body.
Ytropious on 2010-08-24:
I've tried on bras at Kohls before. I'm just really good at making them look like they've never been used. Some women though apparently lack that gift as I've seen some that are barely on the hanger.
Anonymous on 2010-08-24:
I used to buy from Frederick's, I knew my size and had a style preference, so didn't have to try them on. But I have recently lost a few lbs. and needed to be remeasured and to try on at VS to ensure proper fit due to weight loss.
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Victoria's junk mail
Posted by on
My husband declares he has never been in a Victoria's Secret store, but he has on occasion purchased lingerie elsewhere for me so someone along the way must have sold his information. He is now getting mailings from Victoria's Secret (you know, the stuff that resembles soft porn - and which may be you don't appreciate in your mailbox when your grandkids pick up the mail?) There is no address on the mailing and literally you have to put on the reading glasses PLUS use a magnifying glass to read the message: "As a valued customer, you're eligible to receive direct mail messages from Victoria's Secret and a carefully screened group of companies. To decline this option, please call 1.800.376.0579." He called and was on hold for a total hour (while working on his computer) - with constant messages thanking him for his patience. Nobody ever answered the phone. Clearly they're not too serious about allowing you to "opt out."
And a P.S. to the person who couldn't wait to lecture me about "sheltering my kids/grandkids"... truly, we pick up our own mail - I was just describing it - and you really should mind your own business unless it's about my complaint, which is: Neither my husband nor I want this mail, he certainly might have chosen to stop in at one of their stores (he's not a prude) but since he hasn't, he shouldn't be considered a "customer" ("valued" or otherwise), and that - as we all know - once you get on ANY mailing list the stuff doesn't go away, it just proliferates (hence the "carefully screened group of companies," which I imagine will be next). This phone number, he decided, was a pretense that there's a way to get off their list when there is not.

Well, I am not really familiar with this site and how it works but now I'm unable to comment on my own comments - so I'll do it here. It appears that I missed some nasty remarks that have now disappeared?? Jeez, never got this kind of reaction when I posted a complaint about our Sears water softener (which may prove my point...) I complained because I was the one who already had a my3cents account set up. And because, well, I'm really tired of the increasingly intrusive marketing practices and information-gathering about us hapless consumers. To the person who said I don't know how easy it is to find people/addresses- yes, I do, I have often done it myself (but thank you for your advice). However, Victoria's Secret doesn't send mailings to every man on the planet - my husband was targeted, I'm certain, because he recently bought me something elsewhere which got his name on a list. Blasting away at Sears on this site (out of desperation) resulted in our issue being quickly resolved, and so I thought I'd try here again. Never intended to start a discussion about "soft porn" and such, but hey, it's been interesting...
     
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Anonymous on 2010-05-12:
Do you really consider this soft porn? Maybe I raise my daughter differently than others, but a Victoria Secrets catalog would be the least of my concerns when thinking of what is or isn't appropriate for her to be seeing.
Anonymous on 2010-05-12:
The front window of Victorias Secret at the mall shows the same pictures. Quit trying to shelter your kids and grandkids
Anonymous on 2010-05-12:
Everyone has a right to raise their children how they want. I think the Op has every right to be upset about a Victoria's Secret catalog showing up unrequested. Legitimate concern for some people, not others. However, I don't think the definition of soft porn quite matches sexy underwear pictures.

I still think we need to ask the husband a few questions though. lol
PepperElf on 2010-05-12:
was it addressed to you or to 'resident'?

and even if it is addressed to you
it's possible the info was taken from a public database


I.e. if you have a landline you're prolly on http://zabasearch.com/
and other sites will list you even if you don't have a landline
fodness on 2010-05-13:
I'm really not interested in a discussion about what constitutes "soft porn" as that's not the issue here; however, the same "sexy underwear" looks a bit different on models in, say, a Penney's catalog. I think we all know Victoria's Secret is marketing more than just underwear (really, would the whole country tune in to watch a Penney's annual underwear show?) And that's fine, but they don't have to market (uninvited) in our mailbox. (And yes, I do think it's a little embarrassing if the grandkids would pick up Victoria's Secret mail addressed to Grandpa...) Selling, or sharing, our personal information between companies has become a big business, and I for one don't appreciate it.
Venice09 on 2010-05-13:
I think the only issue here is the ability to opt out of the mailings. The reason does not matter. People should not have to receive catalogs they do not want and should be able to stop delivery one way or another.
jktshff1 on 2010-05-13:
+10 NS
PepperElf on 2010-05-13:
really you need to check out some of the sites like zabasearch
you have no idea how EASY it is to acquire someone else's home address & phone.

all you need is a name and city and you can pretty much find someone. why pay another company for information that's available for FREE online?



as for your catalog itself, have you considered going to the web page?

http://www2.victoriassecret.com/html/custsrvc/contact/
The phone number listed on the "contact us" is NOT the same as the one you quoted. and it's supposedly 247.
can't guarantee you'll get through right away cos ... well it is a big company, but there you go.

PepperElf on 2010-05-13:
hmmm that is a possibility
I don't know of many men who would be offended by receiving the catalog



Anonymous on 2010-05-13:
The OP is absolutely correct discussing what constitutes 'soft porn' is not the issue at hand but hey ya know anything to rip at a complaint no matter how silly the reasoning. Also, the comment that got tagged as 'Top Advice' speaks volumes about the My3cents attitude. Ya know agree with us or we'll wish you ill will. Nice.
Anonymous on 2010-05-13:
I wasn't ripping at the OP by any means Stew. Stop trying to put words in our mouths to make your comments seem more appeasing and gracious to the OP in hopes of better ratings and future stars. I too was appalled by the "Top Advice" selection. I was merely stating that it seemed to bother the OP more than it did her husband. And I agree that it is definitely soft porn. No disputing that fact.
Anonymous on 2010-05-13:
J4A - "And I agree that it is definitely soft porn"

Why? Did you actually get to see it?
Anonymous on 2010-05-13:
Soft (and free) porn like that is what we grew up on. Poor man's playboy...LMAO!
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Victoria's Secret Credit Card/Customer Service
Posted by on
COLUMBUS, OHIO -- In November (2009), I purchased two nightgowns at your store in Eugene, Oregon for $40 with my Victoria’s Secret credit card. The clerk had to call to get my account number so that I could charge the items because I didn’t have my credit card with me.
When I hadn’t received the bill the next month, I called customer service to find out why. The customer service representative wasn’t much help. She stated that my bill came via email. Since I hadn’t received it via email or any other way, I asked her for my account number so that I could pay it on the Victoria’s Secret website. She stated that she couldn’t give me the number over the phone but I could make a payment on the phone for an additional fee of $10. I didn’t want to pay the additional fee, especially because the balance of the account was only $40. Unhappy with the outcome of this conversation, I asked her to have her supervisor contact me. All I needed was an account number or a bill with the account number on it so that I could make my payment. The supervisor never called me.
My life is fairly busy. I’m a full-time student, I work part-time, and I’m a mother of three teens. I forgot about my bill. Last Saturday (January 30), their collections department contacted me by phone to let me know my account was past due. I tried to explain to her what had happened and that I needed my account number to rectify the situation. The only assistance she had to offer me was to charge me additional fees so that I could pay the payment online. I asked to speak with her supervisor in an effort to get this problem resolved but that didn’t do me any good. I tried to explain the situation to the supervisor and she told me she wasn’t going to debate who I spoke with or anything else with me. I asked to speak with her manager and she told me she could not guarantee he would return my call. My response to that was not good. I was livid at this point. You can’t guarantee your manager will return a customer’s call? Are you kidding? She hung up on me.
Because I never received a bill and my account number wasn’t available to me over the phone, I think Victoria’s Secret could have made some kind of effort to help me with this situation without charging me more money (maybe they could have sent me another bill when I called the first time to tell them I hadn’t received one). Instead, I paid their company $82 for a $40 purchase.
My credit history proves that I am a responsible debtor. Before this incident my FICO score was 761. This is because I take my credit score very seriously. Until this, I hadn’t had a late payment in over 10 years.
When I wrote to request they remove the 30 day late mark from my credit report, they DECLINED stating it wasn’t their fault.
     
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Victoria Secret's Return Policy Beware!!!
Posted by on
EATONTOWN, NEW JERSEY -- My daughter and I are frequent and loyal customers of Victoria Secrets. However we recently had an experience which has forced us to never visit another VS store again. We recent purchased several PJ sets in a box. That had glitter on the top which we thought was pressed in to the fabric. After getting it home and taking it out of the box we found glitter everywhere...it just fell off. We put the PJ's back in the box and took it back to the original store with the original receipt to exchange it for a different one. Much to our surprise we were told because we did not have the banding around one of the boxes that had the SKU # on the back...we could not exchange it. They said it needed to be resellable. We explained that we did not want our money back, just a different one without glitter we were told "Too bad, no deal." I asked them where was this policy printed and was told on my receipt which of course I always read every word of every recepit LOL and besides who would know that the SKU # makes something resellable or not The bad merchandise was put in a bag and we were asked to leave. Mind you we were also going to purchase other new merchandise, which we did not when we were told to leave. When I called corporate headquarter I was told I could mail it to them, shipping costs on me, and they would send a check out.

So let me recapture...VS was willing to lose a good customer that spends a lot of money there..evident through our VS credit card...paid in full every month..because I didn't have the band with the SKU number for an item I simply wanted to exchange. Oh well..their loss not mine.
     
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User Replies:

Anonymous on 2009-12-05:
Unfortunately, the days of stores appreciating loyal money spending customers is over. They couldn't care less if you shop there or not and most stores are like this. You didn't return everything as you purchased it, so they had a right to tell you no. Frankly, when dealing with clothing, I'm glad stores are careful, especially stores that sell underwear.
Ytropious on 2009-12-05:
"besides who would know that the SKU # makes something resellable or not" Everyone with common sense... How are they going to sell it with no number on it?
Doctor Charlie on 2009-12-06:
You're upset that an underwear store doesn't take opened merchandise back? You're the same person that would complain if you bought used panties!
Anonymous on 2009-12-06:
And you honestly did not think glitter was going to come off? Pressed into the fabric or not, it doesn't stay on.
PepperElf on 2009-12-06:
here's a hint - glitter gets EVERYWHERE

I used some lush products with glitter.
even a month later I was finding glitter on stuff cos it... just gets everywhere
karleebarlee on 2009-12-06:
I've never had a problem with the victorias secret return policy. I only order stuff online and am able to send it back, opened in the bag, with no problem.
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