Deceptive Refund Policy
DUBLIN, CALIFORNIA -- This review applies to all video only stores because it is in regards to their corporate refund policy. Actually, it's about their lack of a refund policy and the deceptive wording of their policy. Here ... read full review6 Replies - Latest reply on 08/24/2011
Stay Away From This Company
WASHINGTON -- WARNING! DON'T do business with this company!
This company is totally disreputable!
We bought a 52" Sony TV with an extended warranty. Not cheap! We still have two years on the warranty. We have ... read full review3 Replies - Latest reply on 01/07/2010
Beware of Video Only - Eugene
EUGENE, OREGON -- In December of 2008 I ordered a home video theater system from Video Only, which consisted of a Panasonic plasma screen theater, a Panasonic blu ray player, a Yamaha receiver and a set of infinity speakers.
Yesterday ... read full review1 Replies - Latest reply on 11/27/2013
FEDERAL WAY -- I purchased a 42" LG TV from Video Only last year. No problems there. About two months ago the panel goes out. After several weeks of trying to get it fixed, I finally get an RA authorization from LG which informs me to return to the retailer and swap my TV out for the same or a similar product. It turns out that Video Only doesn't honor manufacturer return authorizations. If your product breaks down while under warranty, can't be fixed and you purchased it from Video Only, well lets just say you are screwed.
Video Only should be avoided like the plague. They are completely direputable.
SAN MATEO, CALIFORNIA -- I too had the experience of purchasing a wide screen TV at Video Only (San Mateo, CA) and waiting and waiting for "the truck" to deliver its shipment of Sony Bravias to the store. Told when we purchased the TV on a Sunday that the shipment would be in store in a couple of days and they'd call us. Well, at the end of the week, I called the store only to be told their Sony shipment was delayed because Sony sold so many TV's during Xmas blah blah blah, and it should be in next week. Another week goes by, no TV, another lame excuse (trucks are being cautious because of bad weather). After 3 weeks, we went into the store and demanded our money back. They had the nerve to ask us to wait a couple more days, because "the truck should be here Tuesday". We refused, they credited back our credit card (informing us it would take 15 days to appear on our card, which it did). We went down the street to Telecenter and bought the exact Sony TV we wanted and had it delivered the next day.
I would love to know what kind of game Video Only is playing with its customers. I feel like I was played for a fool and I don't understand what was going on. I am not the only person this happened to at this branch either -- the other person also had bought a Sony and the mythical delivery truck never appeared. Something fishy is going on in this store.
Do NOT Buy From This Retailer!!
LYNNWOOD, WASHINGTON -- I purchased a 50" Samsung plasma TV on Dec. 14th as a Xmas present. I was told they were out of stock but they promised delivery in 1-2 weeks. No problem, they would have it by New Years. FIVE weeks later, ... read full review1 Replies - Latest reply on 01/22/2010
Video Only Delivery
This may not seem extreme, but with the other reports, I thought this could be informative:
I bought a TV for very good price on Saturday. I was told it could be be delivered on Sunday. I was told ... read full review
OREGON -- When people tell you not to shop at a certain store. Don't! If you want to be mistreated, lied too and walk out of the store in total disbelief then you need to go to Video Only.
1900 N. Hayden Island Drive
Portland, Oregon 97217
All I can say is this. The salesman was the most rude, stupid, a liar, a total piece of crap I've ever come across in my life.
Went somewhere else and bought our 40' big screen TV. What a horrible place that store is.
FEDERAL WAY, WASHINGTON -- We researched the product we wanted and found it at Video Only at a competitive price. We picked the stand that specifically went with the TV and they indicated that they were currently out of the stand, but "No problem" they'll just loan us a different one until ours came in. Yeah, right. They listed the "loaner" on our receipt and hand-printed that they would switch when our model arrived. The problem? The model never arrived. In fact, Hitachi stopped making them in 2005 and they would never be made available. I spoke with numerous sales people and managers who put me off for months before I learned that this model was not being manufactured. HORRIBLE service. Now, we're stuck with a stand that is in NO way comparable to the stand we wanted.
2 Replies - Latest reply on 09/11/2007Add reply
My advice? If you're purchasing something there, make sure you WALK OUT OF THE STORE WITH IT.
BELLEVUE, WASHINGTON -- I tried returning a DVD/VCR to this store. No problem, right? WRONG! All they offer is an exchange or a store credit. Granted, this is printed on their receipt, I should have seen and read it, should have asked what their return policy was, etc, but I just didn't expect a large company like Video Only to use this practice. This is the sort of practice common in small one-of-a-kind shops. Not a large chain. I'm glad I didn't buy and return a 6000 dollar plasma TV. But a good lesson was learned. Ask about return policies and don't shop at Video Only.
2 Replies - Latest reply on 05/05/2012Add reply
Nordstrom and Costco, to name just two, didn't become as big as they are by using these practices. I won't be buying anything from Video Only again.