Video Only Consumer Reviews - Page 2

DUBLIN, CALIFORNIA -- Purchased Large Plasma TV in store and instructed the store to hold it because we weren't ready for delivery yet. The salesman told us "no problem" and to call him a few days before we were ready and they'd bring the TV to our house. We called 5 days prior to when we needed the TV and, lo and behold, they don't have it anymore. Now they tell us "don't you remember we told you it was backordered?" - they didn't and it wasn't - we saw the TV in the box (and we should have just taken it right there and stored it ourselves).

Being deliberately untruthful is what really annoys me about this, trying to tell us they said one thing when it was VERY CLEAR at the time and in fact I even joked with the salesmen "you're not going to sell our TV to someone else are you" and he said "no, sir."

When I escalated to the "store manager" and said I wanted to cancel the purchase because they could not deliver when they said they could, he said I had to come into the store because "we don't have a database." This is more deliberate lying (for whom knows what gain). The sales invoice I have is clearly made on a computer and how else would they know it's okay to deliver the TV to me unless they have a record of the purchase on their end - of course they have it in their computer. Do not buy from these people. They are not trustworthy.

FEDERAL WAY, WASHINGTON -- We researched the product we wanted and found it at Video Only at a competitive price. We picked the stand that specifically went with the TV and they indicated that they were currently out of the stand, but "No problem" they'll just loan us a different one until ours came in. Yeah, right. They listed the "loaner" on our receipt and hand-printed that they would switch when our model arrived. The problem? The model never arrived. In fact, Hitachi stopped making them in 2005 and they would never be made available.

I spoke with numerous sales people and managers who put me off for months before I learned that this model was not being manufactured. HORRIBLE service. Now, we're stuck with a stand that is in NO way comparable to the stand we wanted. My advice? If you're purchasing something there, make sure you WALK OUT OF THE STORE WITH IT.

BELLEVUE, WASHINGTON -- I tried returning a DVD/VCR to this store. No problem, right? WRONG! All they offer is an exchange or a store credit. Granted, this is printed on their receipt, I should have seen and read it, should have asked what their return policy was, etc, but I just didn't expect a large company like Video Only to use this practice. This is the sort of practice common in small one-of-a-kind shops. Not a large chain. I'm glad I didn't buy and return a 6000 dollar plasma TV. But a good lesson was learned. Ask about return policies and don't shop at Video Only.

Nordstrom and Costco, to name just two, didn't become as big as they are by using these practices. I won't be buying anything from Video Only again.

OREGON -- When people tell you not to shop at a certain store. Don't! If you want to be mistreated, lied to and walk out of the store in total disbelief then you need to go to Video Only.Video Only 1900 N. Hayden Island Drive Portland, Oregon 97217. All I can say is this. The salesman was the most rude, stupid, a liar, a total piece of crap I've ever come across in my life. Went somewhere else and bought our 40' big screen TV. What a horrible place that store is.