poor business practice
BELLEVUE, WASHINGTON -- I tried returning a DVD/VCR to this store. No problem, right? WRONG! All they offer is an exchange or a store credit. Granted, this is printed on their receipt, I should have seen and read it, should have asked what their return policy was, etc, but I just didn't expect a large company like Video Only to use this practice. This is the sort of practice common in small one-of-a-kind shops. Not a large chain. I'm glad I didn't buy and return a 6000 dollar plasma TV. But a good lesson was learned. Ask about return policies and don't shop at Video Only.
Nordstrom and Costco, to name just two, didn't become as big as they are by using these practices. I won't be buying anything from Video Only again.