SAN MATEO, CALIFORNIA -- I too had the experience of purchasing a wide screen TV at Video Only (San Mateo, CA) and waiting and waiting for "the truck" to deliver its shipment of Sony Bravias to the store. Told when we purchased the TV on a Sunday that the shipment would be in store in a couple of days and they'd call us. Well, at the end of the week, I called the store only to be told their Sony shipment was delayed because Sony sold so many TV's during Xmas blah blah blah, and it should be in next week. Another week goes by, no TV, another lame excuse (trucks are being cautious because of bad weather).
After 3 weeks, we went into the store and demanded our money back. They had the nerve to ask us to wait a couple more days, because "the truck should be here Tuesday". We refused, they credited back our credit card (informing us it would take 15 days to appear on our card, which it did). We went down the street to Telecenter and bought the exact Sony TV we wanted and had it delivered the next day.
I would love to know what kind of game Video Only is playing with its customers. I feel like I was played for a fool and I don't understand what was going on. I am not the only person this happened to at this branch either -- the other person also had bought a Sony and the mythical delivery truck never appeared. Something fishy is going on in this store.
FEDERAL WAY, WASHINGTON -- We researched the product we wanted and found it at Video Only at a competitive price. We picked the stand that specifically went with the TV and they indicated that they were currently out of the stand, but "No problem" they'll just loan us a different one until ours came in. Yeah, right. They listed the "loaner" on our receipt and hand-printed that they would switch when our model arrived. The problem? The model never arrived. In fact, Hitachi stopped making them in 2005 and they would never be made available.
I spoke with numerous sales people and managers who put me off for months before I learned that this model was not being manufactured. HORRIBLE service. Now, we're stuck with a stand that is in NO way comparable to the stand we wanted. My advice? If you're purchasing something there, make sure you WALK OUT OF THE STORE WITH IT.
BELLEVUE, WASHINGTON -- I tried returning a DVD/VCR to this store. No problem, right? WRONG! All they offer is an exchange or a store credit. Granted, this is printed on their receipt, I should have seen and read it, should have asked what their return policy was, etc, but I just didn't expect a large company like Video Only to use this practice. This is the sort of practice common in small one-of-a-kind shops. Not a large chain. I'm glad I didn't buy and return a 6000 dollar plasma TV. But a good lesson was learned. Ask about return policies and don't shop at Video Only.
Nordstrom and Costco, to name just two, didn't become as big as they are by using these practices. I won't be buying anything from Video Only again.