Virgin Mobile Customer Service
PLAINFIELD, INDIANA -- Customer Service is the worst (poor English spoken, and it takes a long time to get an attendant due to the voice reply instructions/service).
There is no quick way to get a real person
Avoid! ... read full review15 Replies - Latest reply on 09/12/2013
I have Virgin Mobile Prepaid as a cell carrier. When checking my account balance for remaining minutes, I have caught them twice now in shortchanging my remaining minutes. I suspect they do it every month. For example, just now I found that their account balance says I have used 285 minutes, when in fact I calculated usage at 262 -- and I did this three times to make sure I didn't miss something. If you call their customer service they will fix the discrepancy, but I shouldn't have to do this at all. Imagine how much extra revenue they get in misinforming their customers of their usage, because most people likely do not check their math. It's easy to do - just highlight the tables and copy them into Microsoft Excel. Then use the simple autosum formula.1 Replies - Latest reply on 12/27/2011Add reply
Looks Good on the Outside
PORTLAND, PENNSYLVANIA -- Virgin Mobile as like Straight Talk offers low cost cell phone plans. The phones they offer are reasonable and fine. The difference however is the network that supports each of these companies.
I ... read full review1 Replies - Latest reply on 07/21/2013
Misinformation/Bait and Switch
Before purchasing my new phone (Chaser) I inquired on an online chat as to whether I would be able to swap my phone and keep my usual plan of $25/300 minutes/unlimited text & data. I was assured by the ... read full review2 Replies - Latest reply on 08/17/2012
I purchased a 1000 text package and was billed 2 times for it. I called customer service and was told that it was due to the fact they were having issues with their website and I would be refunded within 3-5 days. I was also given 50 bonus minutes and they would put $5.00 on the phone for the mistake. When they still had not issued the refund almost 2 weeks later, I filed a dispute with Paypal and was issued a refund. I guess this made VM mad because they suspended my service. I called and asked why and was told it was because of the "chargeback" and that I would have to send them the email from Paypal that stated I got the money back and then they would "look into it" and re-activate my service in 24-72 hours. I repeatedly asked for a supervisor and was NEVER given one. They also informed me that I used all 1000 texts in just a matter of days and they were NOW charging me. 15 cents per text. If the account was suspended, how were the texts going out and why was I charged for them? I don't understand it. I didn't use that many texts and so I have purchased a NET 10 phone and will never use Virgin Mobile ever again. Add reply
$55 a Month for Dialup Internet
WARREN, NEW JERSEY -- In the first week of December 2012, I purchased a Ovation MC760 Broadband2Go USB stick for $19.99. On 12/3/12 I received the USB stick. I purchased the $55-5 gig month to month plan. I tried to download ... read full review1 Replies - Latest reply on 01/24/2013
Horrible Customer Service
ATLANTA, GEORGIA -- Bought and iPhone 4 for Virgin mobile cellular service a month ago. The phone works but the 3g cellular data service is terribly slow. Called customer (no) service 8 times in 4 weeks. All their call centers ... read full review4 Replies - Latest reply on 08/14/2013
UTICA, NEW YORK -- Virgin Mobile Broadband2Go is FRAUD, plain and simple. I paid $70 for a USB stick because I was assured the coverage was good in my area. After almost a year of throwing away $50/mo on a useless unlimited wireless plan, I am finally bailing out. In the last few months alone I have had no service for at least 10 days a month. Today alone I have had to disconnect and reconnect at least 20 times because the signal fails after a few minutes if I can connect at all. I have called for support at least 10 times, been through the same pass the buck, uninstall, reset, all of that. Ive been assured that I am in a good service area, been told someone from "engineering" would call me, who never did, you name it. Now Virgin is advertising 4G! They can't do 3G! DO NOT BUY THIS SERVICE OR ONE OF THEIR DEVICES! They should be investigated for fraud.1 Replies - Latest reply on 08/16/2013Add reply
Broadband2 usually very slow
I got Virgin Mobile Broadband2 for the price, $40/month with unlimited MB and no contract. The price is great but the access can be very slow. It is nice to be able to plug in my USB adapter and connect ... read full review3 Replies - Latest reply on 05/05/2011
WARREN, NEW JERSEY -- Ive being laugh at smirked, told try and get your money. This by the retailer for V. M. I've being told by Virgin Mobile since 7/23/2010. return unit B2GO for a refund I paid $110.I was told by the retailer that the unit will work if Sprint does. well Sprint, Motorola, and any other company works great. except Virgin Mobile the only way that the unit works is if I go the kitchen and hang out the window, I may get on bar but it drops the connection. I. was sent a check for $20.Great that' service only where's the rest? $90 Also now they claim they have no acct# for me. after getting four confirmation numbers!!!Here we are five months and five sets of 4to6 weeks later and no sign of resolving this. "I've being ROB!!!" sir you are no" Virgin" thank you. P. S.THANK YOU MY 3CENT. COM for listening. 3 Replies - Latest reply on 11/24/2010Add reply
Thanks for any advice. 2 Replies - Latest reply on 07/28/2009Add reply
Truth About Virgin Mobile
I agree, as I have been a CS representative for Virgin Mobile, however don't blame the cs reps..ITS NOT THEIR FAULT!! You want to place the blame, do it with Virgin Mobile, its their policies they follow ... read full review
RICHMOND, VIRGINIA -- Beware of Virgin Mobile! Their "top off" payment policy is a trap. I signed up for unlimited texting for $19.95 per month with the 2nd month free. I thought it would be billed that way and that the $10.50 I authorized for my "top off" was for extras. After one month of free texting, I suddenly got a ton of charges on my credit card. I emailed them, but did not get an explanation. Turns out they cancelled my unlimited texting without notifying me.
1 Replies - Latest reply on 08/18/2009Add reply
Turns out, my free month of texting cost $700. They are slow to respond to any inquiry, their customer service center is maddening to talk to on the phone, and they ended up suspending my phone service without notice, even as I disputed the charges with my credit card company.
I would highly recommend avoiding Virgin Mobile. I have cancelled my service in sheer disgust with their high handed practices.
Virgin Mobile (VM) is continually harassing me about "adding $ to my acct" to get their service when they still owe me $335.15 which they refuse to refund. They can't even keep track of my acct. or ph.#. This company is NOT to be trusted. I "wrote" off my loss so I wonder why they keep after me. Perhaps they will need to account to the IRS in some way. Add reply
We made the mistake of buying a phone from this totally incompetent company. We were unable to activate the phone using their website so we contacted their customer service people for assistance. They were unable to activate the phone either, so after nearly an hour on the phone listening to their lame excuses, we told them we wanted to cancel our service and return the phone. That was when hell began for us. Numerous calls, hours of waiting, rude comments, deliberate disconnections to avoid talking to us, and lying (they said the had cancelled our service TWICE, but when we called back to confirm the cancellation we found they had not only NOT cancelled the service, they had billed us double!!!! Do not buy anything from this criminal Enterprise.1 Replies - Latest reply on 08/14/2013Add reply