I cancelled a cell phone account my daughter would no longer be using in March. I notice on my bank statement at the end of July that they charged my credit card in June and July. They refuse to give a refund, have added fake text usage and cell phone usage the day I complained on the account that suddenly became active 3 months after it was cancelled. They say it is now my fault. It is impossible to understand anyone I talked to and impossible to complain to someone face to face since there are no retail centers in the United States that I'm aware of. To make me even more suspicious, on the cell phone I have kept active, they take 15 cents out every single day at 3:15 A.M. I wonder where all that money goes?
2 Replies - Latest reply on 09/21/2009Add reply
Imagine that multiplied by millions of customers. I wish I was that wealthy. I have no idea what to do at this point.
Thanks for any advice. 2 Replies - Latest reply on 07/28/2009Add reply
I bought a new pre-paid Virgin Mobile cellular telephone. Virgin claimed I would get 400 minutes free when activating the account and topping up the account in 90 days would roll the minutes over. What lies and fraud !! They took the minutes away in the first 2 weeks of ownership, then sent me automated messages to "top-up" the account. Why would I need to buy more minutes in the first two weeks of ownership when I already have 400 unused.?!?
1 Replies - Latest reply on 06/25/2009Add reply
Customer service said they could do nothing about it but they would be happy to add minutes if I provide them my credit card. But I know people that gave their credit card numbers to Virgin Mobile and were "automatically" charged for more minutes then they would ever use. What a sleezy, rip off company!! I will throw the telephone away and never stop telling people about my experience.
Can't even get the basics right
My experience with Virgin Mobile has been terrible, and I haven't even used the cellphone yet, although I have wasted 2.5 hours of my life (so far) trying to get service set up. I called yesterday to ... read full review
Truth About Virgin Mobile
I agree, as I have been a CS representative for Virgin Mobile, however don't blame the cs reps..ITS NOT THEIR FAULT!! You want to place the blame, do it with Virgin Mobile, its their policies they follow ... read full review
First off, they don't have any competent English speakers for you to speak with. I've tried to get a replacement phone for over a month now. Every time I've called, they either ask me the same questions over and over, a "specialist" is not available, or they have simply hung up on me. It takes you forever to talk to an actual person.
Of course, Simone (automated chick) thinks she's a real person. Like one other person said, STAY AWAY from them!!!!!!!!!
RICHMOND, VIRGINIA -- Beware of Virgin Mobile! Their "top off" payment policy is a trap. I signed up for unlimited texting for $19.95 per month with the 2nd month free. I thought it would be billed that way and that the $10.50 I authorized for my "top off" was for extras. After one month of free texting, I suddenly got a ton of charges on my credit card. I emailed them, but did not get an explanation. Turns out they cancelled my unlimited texting without notifying me.
1 Replies - Latest reply on 08/18/2009Add reply
Turns out, my free month of texting cost $700. They are slow to respond to any inquiry, their customer service center is maddening to talk to on the phone, and they ended up suspending my phone service without notice, even as I disputed the charges with my credit card company.
I would highly recommend avoiding Virgin Mobile. I have cancelled my service in sheer disgust with their high handed practices.
I have bought a cell phone from Virgin Mobile- USA but it is not working after 5 months using. cell phone is still under warranty but They don't care about not working phones. and nobody is talking to you on customer service.
2 Replies - Latest reply on 05/07/2008Add reply
A very bad wireless company.
CALIFORNIA -- I ordered a VOX 8610 on 1/22/2007. The phone wouldn't charge. I called customer service and explained the problem. They said "do I want a charger or another phone". I replied that I could not tell if ... read full review