Beware of Vitacost shipping
BOCA RATON, FLORIDA -- I have been a customer of vitacost for well over 2 years. When I place my orders I order with the expectation that an order will be shipped within 24hrs as indicated on their site. however, they neglect ... read full review8 Replies - Latest reply on 10/16/2013
Low quality merchandise
CALIFORNIA -- I have purchased from this company for several years because they have the best prices. I do notice that their own lines of merchandise are not as potent then other brands'. Further more, I have returned ... read full review6 Replies - Latest reply on 11/20/2013
Don't buy from these people! First they neglected to mail my order. Then they neglected to mail me the complete order. Now I'm waiting for a refund and it appears that they will neglect to do that as well.
2 Replies - Latest reply on 01/09/2013Add reply
I've filed complaints with PayPal and the BBB. Vitacost doesn't care. It used to be such a good company, but I will never order from them again!
Refer a Friend - DON'T !
LEXINGTON, NORTH CAROLINA -- Refer a Friend - Did that. Wait til you try to find your $10 credit ! Is it in your account, No. Did you get an email? No Called friend, "Did you place an order for more than $50? Yes, already using the ... read full review3 Replies - Latest reply on 04/09/2012
BOYNTON BEACH, FLORIDA -- Vitacost.com
2055 High Ridge Rd.
Boynton Beach, FL 33426
I have made many purchases with vitacost.com over the past few years. Their products are good and their service is usually ... read full review3 Replies - Latest reply on 11/11/2012
Be careful when placing an order with Vitacost. As soon as your order is submitted you'll be asked if you'd like to get $10 off your next purchase by completing a survey. Don't do it, it's a scam. It's only three or four simple questions, but when you hit the submit button you are authorizing them to charge your credit card $14.95 a month for "Shopping Essentials".
2 Replies - Latest reply on 05/22/2013Add reply
LEXINGTON, NORTH CAROLINA -- I have placed three orders over the past couple of months and could not believe how quickly they arrived. The items were large and fairly heavy but were packaged perfectly with care. Don't know who their mail service is with - couldn't read the name on the truck. Wish I knew because I would use them myself. I have had so much trouble with UPS and FEDEX taking my packages to wrong addresses and sometimes just disappear (this has happened four times with orders from Amazon). I do a lot of mail orders and I will definitely use this place again and again. The products are great and their service is amazing. I've read some very negative posts on the one in Nevada and I can't speak on that one but this main website in NC is the one I'll do business with again. Their prices are unbeatable and shipping is free mostly - don't buy the extra fast shipping because the regular shipping gets here faster!Add reply
LAS VEGAS, NEVADA -- Decided to try out this company by placing a small order--no problems. Order was shipped and received in less than one week. Second order--not so good. Still waiting, even though they sent me an email 3 days ago saying my order had shipped and provided me with a UPS tracking number.
2 Replies - Latest reply on 03/20/2013Add reply
When I click the tracking number I get this message from UPS:
A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated.
This will be my last order with this company. I'll stick with Amazon, pay a few bucks more and know that I'll receive my order and excellent customer service.
PORTLAND, OREGON -- Regardless of my requests to stop receiving their frequent email offers they still send them.. I am calling the office after I send this to make sure my information is removed or changed to fake addresses.
1 Replies - Latest reply on 01/09/2013Add reply
Though I was able to get a good price per item the shipping and handling was expensive, and it took close to a 9 days to receive the items when they should have arrived 4 business days after the order was processed!
Overall the tea tree toothpicks minty strength was significantly weaker than a box I bought at new seasons two days after I ordered them which leads me to believe they may have dried out sitting in a warehouse for some time before they were sent to me..
I am very disappointed.
BOCA RATON, FLORIDA -- Vitacost withholds shipping cost for financial gain at the cost to the customer. They acknowledge shipping costs from US but fail to inform of Import Vat. A cost they personally avoid by shipping products ... read full review1 Replies - Latest reply on 01/30/2012
BAD SERVICE, LIARS!
I ordered a large shipment from Vitacost with upgraded 2 day shipping. received only half the order at faster shipping ( which we needed for an event ) then later on the rest of the order with regular ... read full review4 Replies - Latest reply on 09/14/2012
Vitacost customer service is a joke. Trying to get an accurate order shipped out was so frustrating that after 5 phone calls I cancelled a large order only to have to start over with another company.
4 Replies - Latest reply on 10/12/2013Add reply
Save yourself some frustration and start your order with a company that has better customer service.
I will NOT be using this company for buying my supplements. Over the years the service has just gotten worse and worse until I have decided to take my business elsewhere. I would rather pay a little more and not have to wait forever to get my order. I have ordered many times from Vitacost.com and more than half my orders were broken down and many items back ordered. This would be fine if the site itself told you that upfront. However, what happens is that you pick the item, you're shown on the site that it is in stock, and then about a week to 10 days later, you're sent an email telling you that they shipped some of your order, but a few items had to be back ordered and you probably won't get them for at least 30 days. Meanwhile, I didn't order from any other site, because Vitacost.com showed clearly that my items were in stock! I have cancelled my last "back order" and will NEVER use this site again. LOUSY delivery and FALSE information!1 Replies - Latest reply on 05/30/2010Add reply
I ordered two bottle of vitamin supplements on April 11. The company never sent me word that it was not shipping the product until Apr. 29, that is was back ordered or out of stock. And if it did ship then, it would take 4-6 days. The company made excuses but never resolved the delay problem. I tried to cancel the order online as their Web site seemed to indicate you could do. Wrong!! I had to call. This company was awful and I will never deal with them again. Add reply