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9 Reviews & Complaints

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Won't ship order or answer telephones!
Posted by Tcio on 06/19/2006
These people have fantastic prices but the more I order from them, the more I have to call them and remind them to ship my order. Now they won’t even answer their telephone. They now leave you with an automated voicemail system. Don't bother leaving a message, they will NOT respond. I have called twice and also emailed them after that.

My last call to them was demanding them to cancel my order as the latest trend these days seems to be a coincidentally having my order shipping out the exact day and moment I call to cancel the order (after waiting a week for it to ship). I also asked them to confirm the cancellation so I could purchase these items elsewhere and avoid double ordering.

That is far too much to ask for though. That was 4 days ago and still no response! They will not ship my order nor communicate with me either by phone or email. So I have decided to warn other people of this so they don't have to wait for weeks after placing an order and have their money out there somewhere wondering if it is going to post any day rather than being able to move on and just purchase the items elsewhere. This order was placed 12 days ago and hasn't even shipped yet nor will they give me the time of day in regards to the status of the order!
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Posted by chemman on 2006-06-19:
I'm sorry for your troubles with getting your order but thanks for the heads up about Vitaglo. I think this site is a great resource to check out before buying from some of these smaller websites and appreciate whenever people take the time to let others know about them.
Posted by Anonymous on 2006-06-19:
Why online for convenience go find a Sprouts Harvest Market http://www.sprouts.com and go look there, biggest selection of alternative health items. Oh, the whole scenario reminds me of a song from 1975, I don't know why but here's the lyric: " Oh, your friends with their fancy persuasion
Don't admit that it's part of a scheme. But I can't help but have my suspicions 'Cause I ain't quite as dumb as I seem.
Oh, you said you was never intending to break up our scene this a-way, but there ain't any use in pretending.
It could happen to us any day How long has this been going on? How long has this been going on?"
Posted by Doc J on 2006-06-19:
Thank you for the warning.
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Liars and Thieves
Posted by Imaginary_place on 11/25/2013
SYRACUSE, NEW YORK -- Calling nonstop, especially on business days (Mondays seem,to work,best), off of a,Skype,account, is pretty much the only way to guarantee a refund from this unstable thief "Michael [snip]".Aside from contacting the attorney general's office, police, or directly to your,credit card,company.Routinely charged for,products,not in,stock,and never sends,products. Contacting will either get you verbal abuse, hung up on or downright ignored.This man should be put out of business, jailed.Yes his prices are fair but not worth being treated as if it is a privilege to receive the,products,I've been charged for.
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Failed to Ship Product, Failed to Respond to Email Inquiry About Product
Posted by Rackswan on 05/29/2013
NEW YORK CITY, NEW YORK -- I ordered Accelerade from this company, which promised arrival of the shipment within 7-10 business days. When the product had not arrived after more than two weeks, I email an inquiry. After more than a week of of no response, I contacted the company, and spoke with a representative who offered a different flavor. When I asked why I should deal with a company which failed to ship, and then failed to communicate, the representative hung up the phone. Avoid this company like the plague.
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Stay Away From These Thieves
Posted by Strattman1 on 02/19/2013
They sent me EXPIRED vitamins and refused to replace them. When I tried to complain politely, they hung up on me.
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Rude Customer Service. Company Is a SCAM!
Posted by Missi2006 on 01/16/2013
SYRACUSE, NEW YORK -- Ive been waiting for my order over 2 weeks. Every time I call they say it's in the mail.

Today I called and tried to explain the situation. The guy interrupted me said "I don't need a lecture "I said it's in the mail if you don't want it reject it". I was shocked. I said excuse me but you interrupted me he simply replied the stuff is in the mail.

I asked to speak with a supervisor. He hung up on me. I called back and asked to speak to a supervisor again. He said I'm the owner your not going to get very far here.

I asked his name he said Mike and I'm the owner and hung up. I can not believe that you can treat your customers this way.

I purchased about $100 in product which I have not received. Do you have any suggestion on where I can take this matter and how I can get my money back???

I've been searching the Internet there are so many complaints. This company is a scam.
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Posted by Soaring Consumer on 2013-01-16:
I suggest disputing the charge with your credit card company.
Posted by At Your Service on 2013-01-17:
Assuming it's a credit card transaction, dispute it.
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Credit card charged but never received product
Posted by Ddpp on 01/02/2013
SYRACUSE, NEW YORK -- My credit card was charged for merchandise that was never shipped. I contacted by email several times. One email was replied to saying the goods would ship but never did. I called and was treated rudely. I was eventually told the goods would ship but never did. I filed a complaint with the BBB but the company never responded. I'm appalled at their business practices and will never do business with them again.
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Posted by Soaring Consumer on 2013-01-03:
I suggest contacting your financial institution and disputing the charges as soon as possible.
Posted by At Your Service on 2013-01-03:
Most banks allow for 60 days to dispute a charge. I'd get it done before time runs out.
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Misrepresent their service
Posted by Chalindria on 11/29/2012
SYRACUSE, NEW YORK -- Guess I should have done some research before buying from Vitaglo. The Better Business Bureau has given this company an F because of so many complaints. I live in the same darn town the company is located, but as I am disabled and they offer free shipping, I decided to have my order shipped. Over 2 weeks, and still no order. They state "we ship most orders within 24 hours." That is total bologna. They do not reply to emails and are completely rude when speaking with them. I learned my lesson and will not buy from them either online or in their store again.
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Posted by MissLeopard83 on 2012-11-29:
If you used a credit or debit card, dispute the charge with them. They'll likely refund the money since you have not received your items.
Posted by Alain on 2012-11-30:
You're probably better off getting your nutritional supplements at a local pharmacy or grocery store, if possible. The price will be less and the quality the same or better.
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No Product, No Refund, No Customer Service
Posted by Hammergirl on 03/24/2009
Ordered product. Never received product or warning not getting. Called and was told would be refunded. Never was refunded. Called again and guy hung up on me.
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Posted by Soaring Consumer on 2009-03-24:
Dispute the charges with your credit card company.
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Never Sent My Product
Posted by Mosaid2 on 02/12/2009
Vitaglo. Com can never be trusted... I ordered mega-mass, a protein shake and it never came... I emailed them and they sent me a one liner saying it would ship the next day... It eventually never came... Then they stopped replying to my emails
I started calling them and they said they didn't even have that product... They were waiting on it... I told them to cancel my order eventually after one month... I hope I get my money back on time

never buy from them!
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Posted by Soaring Consumer on 2009-02-12:
Dispute the charge with your credit card company if you paid with a credit card, or file a charge-back through your bank if you paid with a debit card.
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