HOUSTON -- This is the first time I've gone to the internet to complain about a product. I feel compelled to warn others to steer clear of Vivint. We were slammed with 5 year contract that we were honestly unaware of upon signing up. I would've never agreed to a 5 year contract. Additionally had I known that this contract was binding to the extent that there was no way out aside from paying the balance I would've laughed and told them to go away.
We attempted to get out last year because of cheaper deals with better services. YOU ARE STUCK AND CAN'T GET OUT NO MATTER THE SITUATION! If you attempt to go through the channels to try and reason with them they will put you in a circle of communication that will have no end. They've created the most amazing rip off service that truthfully provides no protection.
I've not been able to even to access my video for over a month because their service is down. I happened to be curious to see if I could is the only reason I even tried a while back. We are selling our home and honestly have no idea where we are moving and I've been told that I need to pay the balance to get out of contract. It's a deal with the devil with a Vivint contract.
PROVO, TEXAS -- I moved from one state to another after having Vivint Alarm system for less than a year. I called to set up installation only to be told it would be a month before it would happen. I was home on the date in question but as no one had arrived I called and was told that it was for the next week.
On the day of the install the tech had sensor communication issues but it was because "the battery needed to charge". The system failed after 2 weeks. I also paid $200 so that I wouldn't have to extend my contract past the 48 month. Upon calling tech support about the failed system, I was told that a tech would need to out but they couldn't come for a month and that there was a charge for the house call. I then received a demand to pay for 3 months service even though it only worked 2 weeks and the rest of the time was waiting on installation. Buyer beware! This company is the worst! DO NOT WASTE YOUR HARD EARNED MONEY ON THESE GRIFTERS!
LONG ISLAND, NEW YORK -- I had my solar panels installed over two years ago. When they were installed the installers which was Fleet Performance, they kept missing the beams on my carport causing holes in my roof and leakage. Finally, after 2 months an inspector came out and they reviewed it and found out it was their fault and they paid to get my roof done. Now I am trying to get an overhang over my deck and I needed Fleet Performance to remove only three panels out of 52, they gave me a quote of $499. I called them and said that was an outrage because you want $499 to take off 52 panels now. After one month they were supposed to review it and get me a lesser price.
I was supposed to start construction yesterday and today they get back to me with a price after 15 hours of phone calls, all documented, they came up with a bargain price of $499. I called them back said it was an outrage. Why would you charge me $499 to take with only three panels for one week's time. They told me they review it every Wednesday and mine came up for review and this is what they came up with so to do this I have to pay them $499 or cancel my construction. Gee, I think I'm going to cancel my construction but not without writing a review on every review site that I can have help or their customer service is and how unfair their pricing is
UTAH, UTAH -- Was a living hell trying to cancel my service 1 year after my contract had already terminated. Was told they could charge me month to month unless I sent in an email from the email I used 5 years ago to start service, or letter from return address listed on account which we no longer live in or call from phone number used to start contract again 5 years ago... Like I'm supposed to keep same number and email from that long ago. POS company.
PROVO, WASHINGTON -- Please, please heed the warnings on Vivint. Vivint Inc. is an unethical company. Their salespeople are trained to be deceitful and specialize in preying on the elderly. My parents live on Maui, are in their eighties and had a perfectly good, operational burglar alarm. The clean cut, fast talking Vivint salesman seemed nice and reputable, but he turned out to be a classic scam artist. After softening them up by scaring them with talk of “nearby” burglaries, the sleazy peddler went into high gear explaining all the bells and whistles of the “absolutely free” Vivint burglar alarm. Vivint was very speedy in disconnecting the previous burglar alarm.
Unfortunately, the system they put in DID NOT WORK! After repeated phone calls to the salesman, “customer service” and Vivint corporate, I was told they needed an electrician to do some work so the alarm would be functional. In the meantime, my parents were scared to death to leave their home, which was now uncovered by a burglar alarm due to Vivint. Vivint promised an electrician, but when no one appeared, the Vivint representative wanted my parents to find an electrician themselves! An electrician contacted by Vivint told my Mom that they wouldn't work for Vivint based on the very poor online reviews.
Imagine a company that sells a non-operational burglar alarm, then tries to get the customer to solve the problem! Calling Vivint is useless because no one will do anything but transfer you to another representative. They will not allow you to speak to a supervisor. You only get the run-around with Vivint. And the “free” system? Not so free. My parents are on the hook for $59 per month for 60 months! Even charged them $100 for installation. If something goes wrong with the system, they have to pay $49 for a service call. No getting out of the contract. My parents are on the hook for 5 years.
If they need to leave the home due to declining health or sell their house, they are still on the hook for 60 months. My heart bleeds for my parents. After working hard for 80 years, they get taken advantage of by a scam artist trained by an unethical company. Protect yourself and your family by totally avoiding Vivint!
PROVO, UTAH -- I had a system installed on 3/28. That was almost three weeks ago. It never worked properly from the start. I put in multiple requests for service. They stated the first available was in December. My last call was elevated to a manager. I did get the service appointment moved up to June 6th. Wow, that's much better. I only have to wait two months to get a service appointment for my system that is supposed to be providing security for the life and safety of my family. I do not recommend this company to anyone. In fact I recommend you run from it.
PROVO, VIRGINIA -- Vivint did not cancel my account and continued to bill me after they received a cancellation letter, on time, with a $0 balance. On June 4th I contacted Vivint in regards to canceling their service. I paid my account in full and told them I wanted to cancel my account. I was told to mail a cancellation notice to them and as long as they received it before the 20th of June the account would be canceled. On October 20th I noticed they have never stopped billing me.
When I contacted them I was told I was supposed to call back and give a verbal cancellation after they received the cancellation notice from me. I was never told that. What I was told in June was once the letter was mailed "Do not call back or the cancellation notice will be considered null and void." These are unfair business practices. There is a chance that since I did not call back they renewed my contract automatically for another 2 years, which would be $1,007.76.
PROVO, UTAH -- Vivint in Provo UT. I DO NOT recommend this company because of the contract. I tried to cancel my service with Vivint prior to my contract expiring and was told to call back on November 28, 2012. When I called on November 30, 2012 I was told I had to give 30 days' notice for cancellation. This was not explained to me when I called previously requesting cancellation of services. I was out of town on a business trip on November 28, I called to cancel services 2 DAYS after my contract expired; since it was after November 28, Vivint automatically renewed my contract for another YEAR even though I made it clear that I did not need or want their service.
I was told by a representative that my contract expired on November 28, 2012; but they did not explain that I had to cancel by that date or anything about the 30-day notice rule. This company was not worried that I did not want my contract extended; they did nothing to help me, they only worked to prove that I could not cancel my contract. If you have this service, make sure you send a CERTIFIED letter (so that they have to sign for the letter) requesting cancellation of services at least 30 days before your contract expires.
PROVO, UTAH -- Cheap black and white video cameras, no quick response to alarm. Never speak to same person again in customer service, issues never solved. Their contract small print, you will need a week to read and solve what it means. The small print only favors them 100%, and once you sign it you have but 3 days to cancel. But it takes a week to read and understand it. Do not do business with these people unless your lawyer read the small print. This company is not an honest company.