PROVO, WASHINGTON -- Please, please heed the warnings on Vivint. Vivint Inc. is an unethical company. Their salespeople are trained to be deceitful and specialize in preying on the elderly. My parents live on Maui, are in their eighties and had a perfectly good, operational burglar alarm. The clean cut, fast talking Vivint salesman seemed nice and reputable, but he turned out to be a classic scam artist. After softening them up by scaring them with talk of “nearby” burglaries, the sleazy peddler went into high gear explaining all the bells and whistles of the “absolutely free” Vivint burglar alarm. Vivint was very speedy in disconnecting the previous burglar alarm.
Unfortunately, the system they put in DID NOT WORK! After repeated phone calls to the salesman, “customer service” and Vivint corporate, I was told they needed an electrician to do some work so the alarm would be functional. In the meantime, my parents were scared to death to leave their home, which was now uncovered by a burglar alarm due to Vivint. Vivint promised an electrician, but when no one appeared, the Vivint representative wanted my parents to find an electrician themselves! An electrician contacted by Vivint told my Mom that they wouldn't work for Vivint based on the very poor online reviews.
Imagine a company that sells a non-operational burglar alarm, then tries to get the customer to solve the problem! Calling Vivint is useless because no one will do anything but transfer you to another representative. They will not allow you to speak to a supervisor. You only get the run-around with Vivint. And the “free” system? Not so free. My parents are on the hook for $59 per month for 60 months! Even charged them $100 for installation. If something goes wrong with the system, they have to pay $49 for a service call. No getting out of the contract. My parents are on the hook for 5 years.
If they need to leave the home due to declining health or sell their house, they are still on the hook for 60 months. My heart bleeds for my parents. After working hard for 80 years, they get taken advantage of by a scam artist trained by an unethical company. Protect yourself and your family by totally avoiding Vivint!
PROVO, UTAH -- I had a system installed on 3/28. That was almost three weeks ago. It never worked properly from the start. I put in multiple requests for service. They stated the first available was in December. My last call was elevated to a manager. I did get the service appointment moved up to June 6th. Wow, that's much better. I only have to wait two months to get a service appointment for my system that is supposed to be providing security for the life and safety of my family. I do not recommend this company to anyone. In fact I recommend you run from it.
PROVO, UTAH -- Vivint in Provo UT. I DO NOT recommend this company because of the contract. I tried to cancel my service with Vivint prior to my contract expiring and was told to call back on November 28, 2012. When I called on November 30, 2012 I was told I had to give 30 days' notice for cancellation. This was not explained to me when I called previously requesting cancellation of services. I was out of town on a business trip on November 28, I called to cancel services 2 DAYS after my contract expired; since it was after November 28, Vivint automatically renewed my contract for another YEAR even though I made it clear that I did not need or want their service.
I was told by a representative that my contract expired on November 28, 2012; but they did not explain that I had to cancel by that date or anything about the 30-day notice rule. This company was not worried that I did not want my contract extended; they did nothing to help me, they only worked to prove that I could not cancel my contract. If you have this service, make sure you send a CERTIFIED letter (so that they have to sign for the letter) requesting cancellation of services at least 30 days before your contract expires.
PROVO, VIRGINIA -- Vivint did not cancel my account and continued to bill me after they received a cancellation letter, on time, with a $0 balance. On June 4th I contacted Vivint in regards to canceling their service. I paid my account in full and told them I wanted to cancel my account. I was told to mail a cancellation notice to them and as long as they received it before the 20th of June the account would be canceled. On October 20th I noticed they have never stopped billing me.
When I contacted them I was told I was supposed to call back and give a verbal cancellation after they received the cancellation notice from me. I was never told that. What I was told in June was once the letter was mailed "Do not call back or the cancellation notice will be considered null and void." These are unfair business practices. There is a chance that since I did not call back they renewed my contract automatically for another 2 years, which would be $1,007.76.
PROVO, UTAH -- Cheap black and white video cameras, no quick response to alarm. Never speak to same person again in customer service, issues never solved. Their contract small print, you will need a week to read and solve what it means. The small print only favors them 100%, and once you sign it you have but 3 days to cancel. But it takes a week to read and understand it. Do not do business with these people unless your lawyer read the small print. This company is not an honest company.