Vivint

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1.0 out of 5, based on 3 ratings and
3 reviews & complaints.

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Forced Extension of Contract
Posted by on
Rating: 1/51
PROVO, UTAH -- Vivint in Provo UT. I DO NOT recommend this company because of the contract. I tried to cancel my service with Vivint prior to my contract expiring and was told to call back on November 28, 2012. When I called on November 30, 2012 I was told I had to give 30 days notice for cancellation. This was not explained to me when I called previously requesting cancellation of services. I was out of town on a business trip on November 28, I called to cancel services 2 DAYS after my contract expired; since it was after November 28, Vivint automatically renewed my contract for another YEAR even though I made it clear that I did not need or want their service. I was told by a representative that my contract expired on November 28, 2012; but they did not explain that I had to cancel by that date or anything about the 30 day notice rule. This company was not worried that I did not want my contract extended; they did nothing to help me, they only worked to prove that I could not cancel my contract. If you have this service, make sure you send a CERTIFIED letter (so that they have to sign for the letter)requesting cancellation of services at least 30 days before your contract expires.
     
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At Your Service on 12/15/2012:
I'm aware of the area you reside in. More important than what was being said is what the written contact states. Hopefully you've reviewed it. Did it explain the 30 day requirement? If so, I can understand the automatic renewal, in that one would not want to be left without service they would expect.

Ideally, it would have been best for whomever you spoke to, to have made it clear the requirements within your contact, but that is probably why they put such in writing.

Best of luck and hopefully you'll find the service still of value during the next year.

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Unable to cancel Vivint contract.
Posted by on
Rating: 1/51
PROVO, VIRGINIA -- Vivint did not cancel my account and continued to bill me after they received a cancellation letter, on time, with a $0 balance.
On June 4th I contacted Vivint in regards to canceling their service. I paid my account in full and told them I wanted to cancel my account. I was told to mail a cancellation notice to them and as long as they received it before the 20th of June the account would be canceled. On October 20th I noticed they have never stopped billing me. When I contacted them I was told I was supposed to call back and give a verbal cancellation after they received the cancellation notice from me. I was never told that. What I was told in June was once the letter was mailed "Do not call back or the cancellation notice will be considered null and void." These are unfair business practices. There is a chance that since I did not call back they renwed my contract automatically for another 2 years, which would be $1007.76.
     
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tnchuck100 on 10/21/2012:
Hopefully you sent your cancellation letter certified mail/return receipt requested. If you have proof they received the letter you are legally protected. Any attempt at adding other requirements to cancel is just a smoke screen.

Take 'em to court if necessary.
Amy on 10/21/2012:
It took you 4 months to notice they were still billing you? It is always a good idea to check any billing statements monthly to make sure they are correct. In the case of a cancellation especially, I would check with the bank/cc company to make sure another payment did not come out after cancellation so if it did it could be addressed immediately, not months later when it was finally noticed.

Many companies do not want to cancel you and will deliberately make it difficult or misleading and hope that like you and many others who do not regularly check the charges will go unnoticed for months before they finally have to let you go. Most of the time it is a hassle to get the money refunded if they will do it at all. Yes, a lot of companies are shady with their cancellation practices but ultimately it is the customers responsibility to make sure the cancellation happens for sure once they've done it.
madconsumer on 10/21/2012:
you can file a complaint with "consumer affairs". currently there about 105 other complaints registered with them about Vivint and ADT. sure sounds like they play this same game with anyone who tries to cancel a contract with them.

here is the link to the complaint form.

https://www.consumeraffairs.com/php/a_report.php


very helpful review, and voted as such!
melissa253 on 10/21/2012:
Someone on this site had a great idea about dealing with companies who take money out of an account on a regular basis. They suggested that people should get one of those 'prepaid Visa cards' that way you can keep receiving the product/service as long as you want it and when you no longer want the product/service just stop putting money on the card. When you see and ad on TV that says free trail offer/just pay S&H, you know that it's an 'auto ship' program and you WILL NEVER BE ABLE TO CANCEL. Use a prepaid paid Credit Card. Never have these services linked to your bank account.
cordion on 08/04/2013:
Step by step of how to get out of an auto-renewing Vivint contract.

Vivint has a history of violating consumer rights laws, and it is near impossible to cancel the auto renewal clause of the contract, but there is a way to get out of it (and I did it myself, kept the panel/sensors and have the system monitored by another provider for a fraction of Vivint's price and it is month to month, no contract).

See: http://www.diysecurityforum.com/index.php?topic=32506.0

Here is how to do it:

They goal is to get Vivint to cancel the contract for non-payment, wait 4 months till they cancel and send it to third party collections, and then settle the amount owed for less than half.

Step 1:
Create a free 'throw away' phone number, and change your Vivint and alarm.com contact/home number to this. (Vivint will call you every day, sometimes every couple hours, so you want them the call this number, which you will them block their numbers on so when they call they get "this number is no longer in service" message)

Remove/replace with fake numbers ANY secondary phone contacts on your account.

Create a free Google voice number: https://www.google.com/voice it is best to create another separate gmail account for Google Voice)
Then after you set it up,then enter the following numbers in it, and click 'block'
18553640841
18883469202
18005831684
180055803903
18012277000
18558773006

Step 2:
Cancel/report lost the debit card/credit card or other that Vivint draws automatically every month so they cannot pull money from your account(s)

Step 3:
Remove any stickers/signage for Vivint

(Under no circumstances talk to, mail, email or communicate with Vivint. Do not give them access to your home)

Step 4:
Remove the panel's ability to communicate with Vivint
Remove screw at top, open panel, and find card with antenna cable connected to it. Pull this connector up, remove both screws from module, pull module straight up.

You have just removed the cellular module. You can now replace this if you like with another cellular module (costs around $80), and change your system over to another service provider.
For more info on how to do this, see: http://www.diysecurityforum.com/index.php?topic=32266.0


Step 5:
Wait approx 120 days for Vivint to cancel your agreement, at such time you will receive a letter to this effect, and that your account has been turned over to a third party collection company.

When you receive the collection letter from the third party, call them and offer to settle for 40-50% of what they claim is owed.

Under no circumstances agree to an account reinstatement! If this is the offer, then Vivint is still involved. You must wait until it is turned over/sold to a third party so you can close it out.

If you are worried about going to collections, don't be, because you will go there anyway, as I said, it is near impossible to cancel auto contract renewal. At least this way, you are in control.

Good luck
erin on 08/09/2013:
Will this work for a new contract that is past the 3 days cancellation period?
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Worst Home Security Company
Posted by on
Rating: 1/51
PROVO, UTAH -- Cheap black and white video cameras, no quick response to alarm. Never speak to same person again in customer service, issues never solved.

Their contract small print, you will need a week to read and solve what it means.
The small print only favors them 100%, and once you sign it you have but 3 days to cancel.----- But it takes a week to read and understand it.

Do not do business with these people unless your lawyer read the small print. This company is not an honest company.
     
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Alain on 07/14/2012:
Your advice warning consumers not to use Vivint is backed by a number of complaints and some gov't lawsuits concerning Vivint/APX.
Rhiain on 12/14/2012:
Vivint in Provo UT. I DO NOT recomment this company because of the contract. I tried to cancel my service with Vivint prior to my contract expiring and was told to call back on November 28, 2012. When I called on November 30, 2012 I was told I had to give 30 days notice for cancellation. This was not explained to me when I called previously requesting cancellation of services. I was out of town on a busingess trip on November 28, I called to cancel services 2 DAYS after my contract expired; since it was after November 28, Vivint automatically renewed my contract for another YEAR even though I made it clear that I did not need or want their service. I was told by a representative that my contract expired on November 28, 2012; but they did not explain that I had to cancel by that date or anything about the 30 day notice rule. This company was not worried that I did not want my contract extended; they did nothing to help me, they only worked to prove that I could not cancel my contract. If you have this service, make sure you send a CERTIFIED letter (so that they have to sign for the letter)at least 30 days before your contract expires.
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